Insert case study title
Name of Organization
Organization Overview
Brief paragraph of relevant information about the provider organization.
Case Study Overview
Brief paragraph of an overview of the case study.
Include items such as the case study topic, key goals or problems the project addressed, the key
benefits achieved, inclusion of the products used/purchased and any other key points of information
suitable for an overview paragraph.
Case Study
NOTES:
Documentation of the case study can be a blend of both narrative and bullet points. Long extensive
narratives are not required. Please include specific lessons learned under each topical category.
Key Business Initiatives Address
Insert Description
HIT Design/Solutions and Implementation
Insert Description
Training
Insert Description
This should include both initial implementation and ongoing training for both technical staff and end
users.
Support/Maintenance Requirements
Insert Description
Investment Components
Insert Description
Describe the project’s various cost components and requirements. These may include, but not limited
to, hardware, software, licensure (if separate from software), integration, implementation services,
training of IT staff and end users, maintenance/support requirements as well as additional consulting
services. Include any specific or unique skills training required for IT staff and the need for additional
FTEs to support the project. Discussion of cost components should include identification of items
allocated as capital (one time) cost and operating cost. Please describe any unanticipated or hidden
cost identified during project implementation or post implementation.
College of Healthcare Information Management Executives (CHIME)
710 Avis Drive, Suite 200 | Ann Arbor, MI 48108 | 734.665.0000 | chimecentral.org
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Ease of Adoption
Insert Description
Describe the adoption success experienced by the end users and the ease of integrating the project
into the organization’s IT service portfolio. Discuss key success factors that created a successful
adoption experience as well as identify specific barriers that impacted successful end user adoption.
Identify steps and activities took (or currently underway) to increase and positively impact the end user
adoption and experience.
Challenges/Barriers (what to watch out for)
Insert Description
Success Metrics
Insert Description
This should include both implementation and ongoing success metrics. Identify measures specific to
the business objectives and goals as well as for IT performance and end user satisfaction. Also include
unanticipated benefits that were realized.
Top Three Lessons Learned
Insert Description
What Would You Do Differently
Insert Description
Key Comments from 3rd Party Provider Validator
Insert Description
Provider Contact Information:
Inclusion of the provider contact information indicates the vendor validated that the provider
organization representative confirmed the case study information and agrees to be contacted by the
readers of this case study.
Vendor Contact Information:
Firm Address, Phone, Website
Primary Contact Name, Title, Phone, Email
College of Healthcare Information Management Executives (CHIME)
710 Avis Drive, Suite 200 | Ann Arbor, MI 48108 | 734.665.0000 | chimecentral.org
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