Abingdon Medical Practice
12 Stewartville Street
Partick
Glasgow, G11 5PE
Telephone: 0141 339 0902
0141 339 0132
Fax:
Website
www.abingdonmedical.org.uk
When the surgery is closed call 0141 339 0902
Welcome to the Abingdon Medical Practice
The doctors and staff at the Abingdon Medical Practice surgery in Partick are proud to offer the
highest standard of patient-centred healthcare. We run many clinics for the management of
chronic diseases such as asthma and diabetes and offer a wide variety of other medical services
including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person
check-ups.
In addition to everything you need to know about the practice you will also find a wealth of
health-related information in the menu on the right hand side. Please have a look around and do
send us some feedback if you like.
Opening Times
Monday
8:45am - 6:00pm
Tuesday
8:45am - 6:00pm
Wednesday
8:45am - 6:00pm
Thursday
8:45am - 6:00pm
Friday
8:45am - 6:00pm
Weekend
closed
Please note that the practice is closed for 1 Tuesday afternoon every 3 months for team training /
protected learning purposes.
Extended Opening
On Mondays we have extended opening hours with appointments available between 6:00 pm and
7:30 pm for patients who work and who are unable to attend during standard opening hours.
When We Are Closed
Emergency cover is provided by GEMS (Glasgow Emergency Medical Service), call
0141 339 0902 (call divert)
or 08454 24 24 24 (NHS 24)
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointments
Routine Appointments
Please phone 0141 339 0902 to arrange a routine appointment.
All consultations are by appointment ie the practice does not offer a drop-in surgery.
We offer a range of morning and afternoon consulting sessions from 9 AM until 5:30 PM every
day.
Evening Clinics - this clinic operates once weekly from 6PM to 7.30 PM for those who are
working and cannot attend the Doctor during normal hours.
Urgent Problems
Please explain to the receptionist as fully as possible the nature of the problem - we aim to see
any genuinely urgent case on the same day.
An ill child will almost always be seen on the same day.
In An Emergency
This includes sudden onset of chest pain, breathlessness, collapse, or severe bleeding. In this
event call immediately and we will seek to provide an immediate response.
Telephone Appointments
We also offer the choice of a pre-booked phone appointment with the doctor or nurse. This can
often be a convenient and time-saving alternative to attending the surgery. Please ask at
reception for further information.
Home Visits
For non-emergency visits please call before 10 AM.
Try to provide as much relevant information as possible including callers name and a contact
telephone number.
Repeat Prescriptions
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
Cryotherapy
We run clinics to treat viral warts of the hands and some other minor skin lesions by freesing
with liquid nitrogen. Please ask at reception if you wish to use this service. If in doubt, please
consult the doctor or practice nurse in the first instance.
Travel Health Services
We provide a full range of travel advice and vaccinations. This includes provision of Yellow
Fever vaccine and certificates. Please provide all your travel information ideally 2-3 months
prior to departure on a travel form (please ask at reception for this).
We will then provide a full, written summary of your recommended travel jabs and information
relevant to your trip. Please note that some aspects of this service require a fee to be paid as they
are designated non-NHS services. A list of fees is available at reception.
Children's Services
The clinic takes place every second Wednesday, in the monring from 9-11 AM. It includes
development and health checks for infants and young cildren and all routine childhood
vaccinations. Both the doctor and health visitor are present at this clinic.
Test Results
Test Results
Please call between 11am and 3.30pm to enquire about your test results as our reception staff
will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will
only release test results to the person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the
practice.
It is your responsibility to check your results and to make an appointment to discuss them with
your doctor if your are advised to do so.
Services
Services
General Medical Services as per GMS 2004 regulations amended 01/04/2006. For more
information see http://www.opsi.gov.uk/si/si2004/20040291.htm
(www.opsi.gov.uk/si/si2004/20040291.htm) .
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Child immunisation
Cervical cytology screening (women aged 20-60)
Non-invasive minor surgery - treatment of viral warts and minor skin lesions by
cryotherapy
The practice also offers the following enhanced services:
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Near-patient testing - this means the regular blood monitoring of patients on second-line
drugs from a hospital for arthritis and other inflammatory conditions
Drug addiction support - care of opiate-dependent patients using methadone substitution
Structured regular care / review of the following chronic diseases:
o diabetes
o coronary heart disease
o stroke disease
Care of homeless patients residing in approved accommodations within the practice area
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Annual influenza and pneumococcal immunisation programme
Enhanced cytology screening programme
Other Services
Medication + Regular Clinical Review
periodically you will receive a note with your prescription to attend the doctor or nurse prior to
the next scrip issue. This is to review your medical condition(s) and relevant medication. If you
receive this note, please speak to reception to arrange a review within 2-4 weeks.
Primary Care Nursing Services
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Chronic conditions regular review
Contraceptive monitoring
Cervical screening
Lifestyle advice - weight reduction, smoking cessation, etc
Pre-pregnancy advice and planning guidance
Adult vaccinations
Travel health and vaccinations
Advice by telephone
Chronic Disease Management
The practice nursing staff undertake routine monitoring of the following conditions:
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High blood pressure (hypertension)
Heart / stroke disease Diabetes
Thyroid
Epilepsy
Asthma + chronic lung disease (COPD)
Patients with these conditions will be invited to attend at agreed intervals for clinical review
Family Planning (Contraception)
Advice is available on all aspects of care including the pill, morning after pill and depot
injections. Coils and implants are provided via the Sandyford Centre (0141 211 6700).
District Nursing Service
This services is provided by Sister Julie Harvey, Staff Nurse Maureen Carlin and Nursing
Assistant Anne-Marie Gallagher. They can be contacted by telephone on 0141 211 1404. The
following services are provided:
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Telephone / personal assessment for complex care needs
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Palliative and terminal nursing care
Wound + leg ulcer assessment and management
Supervision of health care assistants
Assessment for nursing equipment
Rehabilitation - promoting self care and independence
Non-NHS Services
A fee may be charged for non-NHS services such as private medical certificates, insurance claim
forms, etc. Fees are in accordance with nationally-agreed (BMA) rates. Please ask at reception
for more information.
Registration
New Patient Registration
We welcome any person wishing to register who lives within the postcode of areas of G3, G11
and G12 and who is entitled to NHS treatment. Please attend the practice and bring along your
NHS card if you have one. If you do not have an NHS card do not worry, as the registration
process results in a new card being issued by NHS Greater Glasgow and Clyde.
Each person registering is asked to complete a registration form (known as a GPR), and a Health
Questionnaire. Please attend in person and bring forms with you before we can complete your
registration and offer you an appointment with the nurse for an initial health check.
Download the new patient registration form (www.mysurgerywebsite.co.uk/NewPatientReg.doc)
You must also download and complete the medical questionnaire below
Download the medical questionnaire
Outside the UK
Registering from outwith the UK
Please note if you are registering from outwith the UK that you will need to provide additional
information to confirm entitlement to NHS treatment. This will include a valid passport along
with documentary evidence of full-time study or employment.
Confidentiality
Confidentiality
Protection of your personal health information
Your personal health information is protected by certain rights under the Data Protection Act
1998 (available at http://www.opsi.gov.uk/Acts/Acts1998/ukpga_19980029_en_1
(www.opsi.gov.uk/Acts/Acts1998/ukpga_19980029_en_1) ). Our use of your information is
covered by a duty of confidentiality, regulated under the Act. Everyone working in the NHS has
a duty to keep your information confidential and adheres to a Code of Practice in this regard. For
more information, please ask for a more detailed leaflet at reception.
Information Sharing
Identifiable information about you would be shared in the following circumstances:
1. Provision of further medical treatment (eg District Nurses or hospital services)
2. To help you get other services (eg from the Social Work Department)
3. Children at risk. If we suspect a child is at risk of or subject to abuse or neglect
appropriate information must be disclosed to appropriate agencies such as Social Work
or the police.
If you have any further questions about how and why your information may be shared, please
ask at reception.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required
to adopt.
Model Publication Scheme - further information
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
Comments & Complaints
Comments & Complaints
Complaints Procedure
Regrettably, there may be a time where you feel you have cause to complain about an aspect of
the practice. In this case, the practice operates a complaints procedure in accordance with health
board and NHS standards. If you are unhappy about any aspect of our service, please ask for a
complaint registration form at reception. This should be submitted for the attention of the
practice manager, Angela F Green.
Suggestions and Feedback
We aim to provide a responsive and high-quality service. Suggestions for improvement and
comments on existing services are very welcome. Please submit these in writing for the attention
of the practice manager.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for
remedy’ in relation to complaints handling and involves:
1.
2.
3.
4.
5.
6.
Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or
complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.
Rights & Responsibilities
Patient Rights and Responsibilities
You are entitled to expect efficiency, courtesy and competence from all members of our Health
Care Team, and we will make every effort to provide this.
In return, we ask that you exercise a similar degree of courtesy to all staff and make responsible
and considerate use of the services available at the practice. This includes timely keeping of
appointments, and cancelling in good time if necessary.
Change of Personal Details
In case we have to contact you urgently, please notify us immediately if your address or
telephone number changes.
Fitness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your
employer may however require you to complete a self-certification form (SC2) which is
available from your employer or at our reception or on the HMRC website
(www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate,
now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence
that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help
you return to work sooner by providing more information about the effects of your illness or
injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/
DG_175850) (where this information was sourced)
Financial Advice
Financial Help and Advice
It can be very difficult to suffer under concerns over money; the worry can cause considerable
stress and anxiety which can grow to be quite debilitating. Glasgow's Advice and Information
Network (GAIN network) is a network of agencies that give free, confidential and impartial debt
advice. It includes voluntary agencies, citizens advice bureaux, legal, housing and independent
money advice agencies.
The GAIN helpline can be contacted on 0808 801 1011 Mon-Fri 2pm-8pm and Saturday 10am to
2pm. Calls are free from land-lines and some mobile numbers. They also have a website with
useful information at www.gain4u.org.uk (www.gain4u.org.uk/) .
From the GAIN website:
GAIN can give advice on a wide range of financial issues including debt, money
management, benefits advice, and housing issues as well as providing free legal
advice. The advice we give is impartial, completely confidential and best of all,
absolutely free. Please note, others may charge you for such advice, but not
GAIN.
If you feel you are suffering from stress, axiety or depression as a result of financial worries, it
may be a good idea to speak to your GP (in addition to any services like GAIN or the Citizen's
Advice Bureau).
Doctors in training
Useful links for GP trainee doctors.
Royal College of General Practitioners:
http://www.rcgp.org.uk/ (www.rcgp.org.uk/)
Pennine GP Training tips and tools for trainees and trainers:
http://www.pennine-gp-training.co.uk/default.htm (www.pennine-gp-training.co.uk/default.htm)
GP Notebook:
http://www.gpnotebook.co.uk/homepage.cfm (www.gpnotebook.co.uk/homepage.cfm)
Dermatology online:
http://dermnetnz.org/sitemap.html#p (dermnetnz.org/sitemap.html#p)
Doctors.net.uk:
http://www.doctors.net.uk/ (www.doctors.net.uk/)
BMJ Learning:
http://learning.bmj.com/learning/main.html (learning.bmj.com/learning/main.html)
Substance misuse management in General Practice:
http://www.smmgp.org.uk/ (www.smmgp.org.uk/)
GEMS:
http://oohggc.net/securitylogin.asp (oohggc.net/securitylogin.asp)
National Education for Scotland (study leave form):
http://www.nes.scot.nhs.uk/disciplines/medicine/postgraduate-training/study-leave
(www.nes.scot.nhs.uk/disciplines/medicine/postgraduate-training/study-leave)
Smoking Cessation
Smoking Cessation Services
1. Starting Fresh - pharmacy programme; leaflets in reception
2. Partick Community Centre for Health, Smoking Cessation Group; self referral: 0141 232
9154
3. Practice Staff - as doctors or nurses or at reception for advice
4. Smoking Concerns (NHS GGAC) www.smokingconcerns.org
(www.smokingconcerns.org/) . 0141 201 9825
Mental Health
Advice
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Yarrow View
Sandyford
Drumchapel
Community
Resources and Services for Glasgow West
Information
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Teams
Guidelines
Self Help
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Stress
Panic
Understanding Voices
Obsessions and Compulsions
Post Traumatic Stress
Depression and Low Mood
Shyness and Anxiety
Depression
Bereavement
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Controlling Anger
Stress and Anxiety
Sleep Problems
Travel Vaccinations
If you require any vaccinations relating to foreign travel you need to make an appointment with
the practice nurse to discuss your travel arrangements. This will include which countries and
areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
Europe & Russia
North America
(www.fitfortravel.scot.nhs.uk/destinations/europe-(www.fitfortravel.scot.nhs.uk/destinations/northrussia.aspx)
america.aspx)
Central America
South America
(www.fitfortravel.scot.nhs.uk/destinations/central(www.fitfortravel.scot.nhs.uk/destinations/southamerica.aspx)
america.aspx)
Caribbean
Africa
(www.fitfortravel.scot.nhs.uk/destinations/caribbean.aspx) (www.fitfortravel.scot.nhs.uk/destinations/africa.aspx
Middle East
Central Asia
(www.fitfortravel.scot.nhs.uk/destinations/middle(www.fitfortravel.scot.nhs.uk/destinations/asiaeast.aspx)
%28central%29.aspx)
Australasia and Pacific
East Asia (www.fitfortravel.scot.nhs.uk/destinations/asia(www.fitfortravel.scot.nhs.uk/destinations/australasia
%28east%29.aspx)
-pacific.aspx)
It is important to make this initial appointment as early as possible - at least 6 weeks before you
travel. One ppointment may be required with the practice nurse to actually receive the
vaccinations. Your appointment needs to be at least 2 weeks before you travel to allow the
vaccines to work.
Some travel vaccines and all Malaria prophylaxis medication are ordered on a private
prescription and these incur a charge over and above the normal prescription charge. This is
because travel vaccination is not included in the services provided by the NHS and therefore is a
chargeable service.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form and phone to notify
us before making an appointment to see the nurse.
Travel Questionnaire
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and
guidance to help you get the most out of your holiday. To visit please click:http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf
(ec.europa.eu/publications/booklets/eu_glance/86/en.pdf) (this is a large document and may take
a minute or two to view)
Physiotherapy
Direct Access
You can now refer yourself for physiotherapy. This means you do not need to see your doctor
first in order to contact the Physiotherapy Department. If you feel you need to see a
physiotherapist you can phone and speak to us about your problem.
Direct access to physiotherapy is available (without a referral) from:
Gartnavel General Hospital
Physiotherapy Department
1053 Great Western Road
Glasgow
G12 0YN<BR
Telephone: 0141 211 1683
Phone-in:
Tuesday-Friday 11 AM - 1 PM
Drop-in:
Monday 11 AM only
Or from:
Western Infirmary
Physiotherapy Department
Dumbarton Road
Glasgow
G11 6NT<BR
Telephone: 0141 211 2954
Phone-in:
Mon, Tue, Thu, Fri 1:30 PM - 3:30 PM
Drop-in:
Wednesday 1:30 - 2:00 PM
During Phone-In Times
There is a physiotherapist available to talk to you on the phone during the phone-in times.
Unfortunately we are occasionally unable to answer the phone due to staff illness or unforseen
circumstances. If this is the case the answering machine will inform you when to call back.
What Happens When You Phone or Drop In?
When you phone or drop in you will speak to a physiotherapist who will take your details. They
will ask you some questions about your problem and your health in general.
Once you have spoken to the physiotherapist, we will discuss if treatment is appropriate for you
or advise you on the best way to manage your condition.
Occasionally we are unable to answer the phone or cover the drop-in clinic, but if this is the case
there will be a sign up or answering machine message to explain this and express our apologies.
If the drop-in is very busy and we are unable to speak to you, we will take your telephone
number and will contact you within one week.
If you phone outside the times listed we will not be able to speak to you on the phone.
Podiatry Services
Podiatry Service
If you are new to the podiatry service and need to make an appointment to see the podiatrist
please contact 0141 636 8421 Monday to Friday between 9 AM and 5 PM.
If you already attend the podiatrist, please make a return appointment in the usual way - by
contacting your local clinic.
Staff Details
Doctors
Dr Joseph McConnell
(Full Time)
Dr Georgi Georgiev
(Part Time)
We have in addition a female GP specialist trainee doctor.
Nurses
Julie Harvey
BSc RGN DipD.N.
Angela Watt
RGN
Healthcare Assistants
Colette McFarlane
Practice Management
Angela F Green
Reception
Kathleen Martin
Colette McFarlane
Julia Milliken
Community Midwives
Community Nurses
Sister Julie Harvie and staff
0141 211 1404
Health Visitors
Sarah Cotter
0141 211 1409