Litigation Resume of Warren S. Reid
Introduction
www.wsrcg.com (818) 986-8842 wsreid@wsrcg.com
Following a distinguished career as a management and computer technology consultant and
partner at an international consulting firm, Warren S. Reid founded WSR Consulting Group,
LLC in 1988 a firm specializing Computer Crisis Consulting and as Expert Witnesses in
Software Failure and IP Infringement Litigation Matters.
WSR Consulting Group, LLC are consultants & expert witnesses in computer system
turnarounds, software projects, software failures, high-tech, and IT intellectual property matters.
We provide expert guidance for expert guidance re on-going IT “runaway” projects, and persuasive
expert reports / testimony in litigation matters involving software IP infringement, large-scale
system failures, and software development projects.
The Expertise page on www.wsrcg.com explains our experience in over 50 litigation cases at all
levels of courts, including arbitration and mediation involving a broad range of issues, such as:
 Large-Scale Project Cost And Schedule Estimation
 Project Management, Planning and Schedule Tracking
 Project Staffing and Executive Management
 Risk Management and Quality Management
 Scope Management and Configuration Management
 Contract Audits, Crisis Management and Dispute Resolution
 Test Planning, Execution, and Acceptance Management
 Architecture, Design, and Software Engineering
 Post Go-Live Operations, Implementation and Staffing
 IT Intellectual Property Infringement
Visit the Consultants page on www.wsrcg.com to find out about the extensive hands-on
experience of our experts in large-systems projects, development methodology, programming
code, software testing and acceptance, data conversion, data warehousing, quality assurance, golive implementation, IT staffing and operations.
Visit the Services page on www.wsrcg.com to learn how our expert witnesses rely on deep
experience, strong expertise, and the latest computer forensic techniques to quickly discover and
prove IP misappropriation, and uncover the root causes of software failures, computer failures,
project failures in terms of quality, cost, schedule, functionality, performance and resources.
Visit the Clients page on www.wsrcg.com to see which law firms and companies rely and trust
our experts. We know what makes large-scale high-tech and computer systems projects succeed
and what makes them fail. If a project is failing, we can advise on how to turn it around. If a project
has failed then we can determine the root causes and faults.
Biographical Summary
Mr. Reid has been involved in conceiving, designing, programming, accepting, implementing and
tuning large-scale systems and software projects in crisis situations, such as helping create and
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4273 Noeline Avenue, Suite 200, Encino, California 91436
Page 1 of 7
launch the Federal Energy Office for President Jimmy Carter in 75 days, and overseeing the
testing and acceptance of California’s Lotto Lottery games in just 100 days. He also was the
principal author of one of the world’s first large-scale Software Development Life Cycle
methodologies, which evolved into “Method/1,” which is still used internationally by some of the
world’s largest software entities today.
Since 1988, Mr. Reid has specialized as an expert, special master and “expert witness” in
litigation matters involving the liability issues in large-scale systems failures, software failures, and
IP disputes. He has been recognized and accepted as and expert in the computer, software,
systems and high-tech arenas in courts and arbitrations in the United States (state courts, federal
courts, and the Court of Federal Claims), Canada, Asia and Europe.
Mr. Reid is the author of over seventy-five published business articles, quoted in numerous books
and world class newspapers and magazines worldwide, and is the co-author with Michael D.
Scott, Esquire, of a best selling book: “The Year 2000 Computer Crisis: Law, Business and
Technology.” He is a often-requested keynote speaker at major international IT law conferences,
and the co-founder of several international law groups and events including the “World Computer
Law Congress” and the 2005 International IT Law Conference. He also appears from time to time
on radio and CNN as an expert in the systems and technology fields. His articles on system and
software failure and related litigation and dispute resolution have be translated into several
languages and used worldwide.
The scope of the systems that Mr. Reid and WSR Consulting Group, LLC, have built, written about,
and testified on crosses multiple industries, and includes large:
 New economy, Internet, and e-systems, (i.e., e-commerce, B2C, B2B, On-line Service
providers, aggregators, etc.)
 Legacy mainframe systems
 Three-tiered host-client-server architecture
 Distributed systems and databases
 Networked PCs (including wide-area, local-area, and satellite networks)
 Web-based systems (including e-commerce, e-business, online services, and websites)
 Multi-state, multi-level Point-Of-Sale (POS) systems
 Robot controlled manufacturing facilities and army bases
 Enterprise Resource Systems (such as SAP and Oracle)
 Specialized high-technology hardware, software, operating systems, CASE tools,
platforms, and configurations
Selected Litigation Experience
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Engaged by a US manufacturer/distributor of custom products in a dispute involving a failed Oracle Enterprise
Resource Panning (ERP) system and its Big 5 consulting systems integrator. Our report and testimony showed
project was poorly managed, did not follow promised or industry standard methodologies, was never completely
tested, and used unacceptable data conversion and systems implementation methods.
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Engaged by a pure Internet service and content provider to defend against stockholders claiming failure to
adequately disclose major changes in its technology strategy in its Prospectus. Demonstrated changes were
evolutionary, concurrent and compatible with the development of the Internet, and were disclosed consistent
with industry common practices.
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4273 Noeline Avenue, Suite 200, Encino, California 91436
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Engaged by a pure dot com company sued by shareholders after their IPO value dropped considerably, for
allegedly releasing poor and untested Internet service product(s). Reports and testimony demonstrated that the
systems were well architected and designed, tested, and released following better than industry accepted
practices in: quality assurance; project organization and management; acceptance, alpha and beta test release
criteria; and post production help desk and defect correction/control.
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Engaged by a major utility company that was delivered highly customized software developed by a celebrated
international systems integrator. The integrator had allegedly failed to design and implement a Human
Resources system.on schedule. The system was also purportedly “unworkable”. We reviewed the project
management processes promised versus those used. Our findings and conclusions were a major element in
settlement discussions very favorable to our client.
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Engaged by a Fortune 500 Company that hired a Big 5 consulting firm to develop a complex, international,
large-scale system to automate all aspects of their business. Over $50,000,000.00 was paid to the consultants
for a system that was never properly and professionally delivered. Areas in our expert report covered: the role
of the System Integration Project Manager; control over sub-contractors; the stability, performance, functionality
of the system; issues of scope creep; the design/use of the Oracle data base; and readiness to go live.
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Engaged by multiple insurance companies in Y2K “sue and labor” matters. Bottom line -- clients were sued for
$73,817,594.00. Amount paid: $0.00.
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Engaged in multiple cases by plaintiff and defense attorneys as a strategist and expert in matters involving
fitness and production readiness of allegedly failed: smart buildings (clothing and machine manufacturing);
robots; automated storage/retrieval systems; automated guided vehicles; complex logistics algorithms; RF
devices; simulations, etc. In one such case, testified in the U.S. Court of Federal Claims, opining on the use of
Department of Defense standards, Military Spec. Standards, and I.E.E.E. Standards for software development,
quality assurance, testing, and more.
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Engaged by an international medical company’s plaintiff attorneys in a matter involving a system developed by
a major outsourcer. Our research, report, and testimony helped show that the system developed was not of
workmanlike quality, was not built using the outsourcer’s “System Life Cycle Methodology” or any industry
standards, and did not work.
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Engaged by an international fast food company’s defense attorneys to prove that an integrated POS system
that was never installed by the integrator plaintiff company was fundamentally flawed, would never have
worked, was not fault tolerant, couldn’t handle peak performance, and was inappropriate for intended
environment. Also testified on contractual issues.
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Engaged by a new Asian stock exchange to determine whether or not said exchange had a viable claim against
its computer systems vendors, developers and integrators. Issues resolved including as-promised design vs.
as-produced design, project management and budgeting/estimation issues, poor quality of system, readiness to
go live, and contract interpretation. Case is currently pending.
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Engaged by plaintiff attorneys for a large magazine subscription company (with very complicated data base
requirements) against an integrator/developer. Case settled at very favorable terms to plaintiff. Involved source
code issues, quality of design and implementation, year 2000 issue, recovery and restart failure, performance,
and other issues.
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4273 Noeline Avenue, Suite 200, Encino, California 91436
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Engaged by a foreign government to consult in litigation involving an allegedly failed system to automate a
complex, state-of-the-art federal employee payroll system. Case includes project management, risk
management, configuration management, estimation, design and staffing issues plus all aspects of quality
assurance. Case is currently pending.
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Engaged by defense attorneys in a pending foreign matter as a strategist and expert in a large-scale provincewide healthcare reimbursement and information system. Likely testimony to cover cause of delays, poor quality
in testing, unsuitability for intended purpose, not ready to go live, and cause of cost overruns.
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Engaged in matters involving launches of new hi-tech products (both with and without competition). Established
and opined on "best efforts vs. actual efforts", market size/share potential, and royalty and damage calculations.
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Engaged by defense attorneys as consultant/expert witness in matters involving over $100,000,000 for breach
of contract in development of special statewide computer system. Established that, in fact, plaintiff vendor "with
knowledge": severely underestimated project; assigned inadequate staff; didn't understand requirements;
designed/developed poor quality system; didn't adequately test system; and that system wouldn't have worked.
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Engaged in multiple international matters involving the manufacture and quality of PCs and large client/server
hardware and components. Prepared written testimony on: testing; ISO 9000 compliance; manufacturing
standards and assembly practices; Quality Assurance; industry standards; and readiness and fitness of the
products.
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Engaged by plaintiff attorneys in matter involving whether hi-tech products that permit the unlocking of certain
security devices (hardware locks) on PCs should be allowed into the U.S. Delivered written testimony and
proofs that there exists a "substantial legitimate commercial purpose" for the product
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Engaged by attorneys as strategist/expert in multiple matters re complex POS (Point of Sale) systems for large
restaurant chains and multi-state retail chains. Developed standards/models for proving delivered systems met
contract and industry standards; and that "the software worked; the hardware worked; the users liked it" despite
existence of "acceptable" defect levels. In other matters, we proved contract was breached.
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Engaged as consultant in RICO, malpractice, and fraud matter against management and auditors in large,
bankrupt national retail chain. Established key standards of reasonable behavior for officers/directors/auditors in
extant case.
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Provided consulting insight for a matter involving unclear contract between service bureau and multi-state
agency. Clarified contract's meaning, and identified software modules to be turned over to agency at contract's
end.
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Consultant and expert witness in case involving failed Savings and Loan suing systems integrator/vendor for
faulty systems solution. Represented both defendant and insurance company. Established damage ceiling and
that solution would have worked had plaintiff allowed defendant to properly install/test system, and train users.
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Consultant/expert in insurance bad faith matter re loss of intellectual properties, business and technical records,
and eventual business failure after vandalism. Established long term business viability of plaintiff by developing
creative model for successful government sub-contracting entities. Also, developed alternative damage
strategies.
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Engaged by plaintiff's attorney as expert to assist in liability and damages aspects in contract matter re
calculation method, accrual, and royalty payments due software developer from major software
developer/distributor. Opined on contract clauses; developed basis for identifying royalty triggering mechanism
and calculating damages
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Engaged as consultant to discover if new technology patent was infringed by competitor hiring former
employees.
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Appointed Special Master to the Court in determining/opining on whether proprietary software had been stolen
(illegally copied) and was being illegally used by a competitor. Solution involved high-tech sleuthing.

Engaged as an expert and strategist in a matter re: complex misappropriation of trade secrets issues, bad faith
rejection of a software co. purchase, and opining on reasonableness of due diligence, systems tests, and
grounds used to reject deal.
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Developed Damages in matters involving: Contract Breach; Patent/Intellectual Property Misappropriation; Bad
Faith; Best Efforts; Lost Profits; Reasonable Royalties; D&O Liability; Market Potential/Size; Bankruptcy.
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Consulted to plaintiff's counsel on anti-trust matter where offending contract language forbade a predominant
retail distributor of microcomputer software from selling the plaintiff's products. Researched and documented
available distribution alternatives to show that no other "viable" opportunities existed at the time.
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Consulted to Creditors' attorney regarding a UNIX-based software development firm in Chapter 11. Based on
document reviews and attorney and management interviews, recommended company be liquidated
immediately.
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Consulted on, or managed Claims Administration systems and functions in large class action lawsuits.
Other Relevant Consulting Assignments
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Developed strategy/business plans and co-chaired Management Steering Committees to assist in corporate
growth, reorganization, merger and acquisition, and raising capital for companies. Responsible for
recruiting/negotiating the hire of a dozen CEOs/top managers to help lead newly formed, redirected, or rapidly
growing companies.
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Managed complete micro‑ , mini‑ , and mainframe systems solutions from concept through planning, design,
selection, development, testing, acceptance, implementation and rollout, for over 100 companies in a dozen
industries including: healthcare, restaurant, manufacturing, wholesale distribution, retail, government, finance,
not-for-profit. Experienced with all aspects of the system development lifecycle, project management, resource
planning, system integration, and performance measurement. Results included large improvement in clients'
planning, operations, control, accounting, and profitability. Negotiated dozens of successful high technology
contracts.
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Responsible for overseeing testing and acceptance of California Lottery's automated LOTTO games plus the
development of controls, procedures, and guidelines to prevent annual losses from potential fraud and abuse.
Other Activities
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Developed a breakthrough, comprehensive manual, Affirmative Duties of Officers and Directors in U.S.
Companies, used as a cornerstone guide in litigation support matters at Laventhol & Horwath.

Frequent keynoter, speaker, or seminar leader for CalTech, International Computer Law Forum, World
Computer Law Congress, International Exhibition and Conference on "Software Testing", Executive Insurance
Institute; Academy of Interactive Arts and Sciences; Computer Law Association; numerous Bar Associations;
American Bar Association; Association for Computing Machinery; Data Processing Managers Association;
Quality Assurance Institute and more.

Former member of International Computer Negotiations (ICN) Masters Program Faculty teaching hi-tech
contracts, and complex testing/performance strategies. Former Information Systems Editor of High Technology
Procurement Magazine. Former bi-monthly columnist on Y2K issues for The Enterprise Systems Journal.
Experience
WSR Consulting Group, LLC, Los Angeles, California
Founder and Managing Director
1988 - Present
Laventhol & Horwath, Los Angeles
Senior Principal-in-Charge of Information Systems Consulting for the Western Region.
1980 - 1988
Arthur Andersen & Co., Los Angeles & New York
Manager in Management Information Consulting. (Advanced from staff consultant)
1972 - 1980
Education
Wharton Graduate School of Finance, Philadelphia, Pennsylvania
MBA in Management Information and Control, 1972;
MS in Accounting, 1971
Baruch College (City College of New York), New York, New York
Bachelor of Business Administration (BBA), 1970 (accounting major - first in class)
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President, Beta Alpha Psi (National Honorary Accounting Fraternity)
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Winner of National Beta Alpha Psi Award for Excellence in Accounting

Member of Beta Gamma Sigma (National Honorary Business Fraternity)
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Winner, New York State Regents Scholarship
Affiliations And Publications
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Earned Certified Software Test Engineer (CSTE) designation from the Quality Assurance Institute (QAI).
Achieved Certified Management Consultant (CMC) designation-Institute of Management Consultants - 1990.
Earned Certified Fraud Examiner (CFE) designation - National Association of Certified Fraud Examiners - 1989.
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Former Executive Committee Board member of the CalTech-MIT Enterprise Forum. Former Contributor and
Reviewer for "Software Cost Estimating Improvement Initiative" - at Carnegie Mellon’s Software Engineering
Institute.
Former Co-Chairman and Co-founder of The Southern California IMPACT RoundTable with Richard Bernacchi,
Esq.
Former Board Member: Academy of Interactive Arts & Sciences; Cal-Tech/MIT Enterprise Forum; Century City
Chamber of Commerce; SFV Cultural Foundation; City of Hope Tech Committee; CompuTalk - a high-tech
company.
Former or current member of: Los Angeles Bankruptcy Study Forum; Wharton Club; Quality Assurance
Institute; IEEE; Southern California Quality Assurance Association; Computer Law Association - associate
member.
Co-Founder/Vice-Chair of World Computer Law Congress. Co-organizer/Host for International Conference on
Computers and the Law - 1988, and IBM-RACF Users' Conferences - 1990, 1992. Co-founder/Board Member of
ProTEC (Professional Technology Executives Co-op).
Co-author with Michael D. Scott of: The Year 2000 Computer Crisis: Law, Business, & Technology, (original and
two updated versions), Published by Glasser LegalWorks, 1998, 1999. (ISBN#1-888075-68-6) Phone: (800)
890-1700.
Author of: The Year 2000 Computer Crisis: A Director & Executive Management Guide, Published by The
Information Management Forum, 1997. (ISBN#1-55711-172-3) Phone: (770) 455-0070.
Author of The Millennium Mandala (distributed worldwide), and the well-received and translated work, The Year
2000 Titan.
Over 75 published business and technology articles including topics covering high-tech contracting; large-scale
system development and project management; contract analysis; successful systems selection, analysis,
design, implementation, defect prevention, quality assurance, testing at all levels including integration,
acceptance and performance testing, and outsourcing: valuing companies; officer and director obligations;
executive decision-making; using expert witnesses; and more.
Interviews syndicated in 150 newspapers. Authored business book chapters. Former Guest Technology
Commentator for KGIL Talk Radio. Author of "rfp/MASTER: the Complete Management System for Successful
Vendor Selection & Systems Implementation".
Former columnist for The Enterprise Systems Journal. Former member of the Editorial Advisory Board of The
Year 2000 Journal. Former member of the Board of Editors of the Y2K Counselor.
Guest expert commentator for radio talk shows.
Guest Y2K expert commentator for CNN.
(818) 986-8842 ▪ (818) 986-7955 fax ▪ wsreid@wsrcg.com ▪ www.wsrcg.com
4273 Noeline Avenue, Suite 200, Encino, California 91436
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