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Name _________________________
Systems Analysis & Design Chapter 3 – Multiple Choice
Date ___________
Instructions: Circle the correct response.
1.
Which of the following activities is not included in the systems analysis phase? a. Feasibility b. Requirements Modeling c. Development Strategies d. Enterprise Modeling
2.
The systems analysis skill that will enable you to identify a problem, evaluate the key elements, and develop a useful solution is called ____________ skills. a. system b. interpersonal c. analytical d. enterprise
3.
The ____________ phase using the RAD technique ends when the team agrees on key issues and obtains authorization to continue. a. User Design b. Construction c. Requirements Planning d. Cutover
4.
During the ____________ phase using the RAD technique, users interact with systems analysts and develop models and prototypes that represent all system processes, outputs, and inputs. a. Input b. Output c. Construction d. User Design
5.
A ____________ diagram visually represents the interaction between users and the information system.

Page 2 of 3 a. use case b. CASE c. FDD d. UML
6.
A(n) ___________ diagram shows the timing of transactions between objects as they occur. a. locking b. interlocking c. sequence d. TCO
7.
In a(n) ___________ structure, some people have more influence or knowledge than appears on an organizational chart. a. Zachman Framework b. informal c. Hawthorne d. formal
8.
In an interview, ____________ questions encourage spontaneous and unstructured responses. a. Open-ended b. Closed-ended c. Range-of-response d. Feasibility
9.
A ____________ is a document containing a number of standard questions that can be sent to many individuals. a. Tangible Benefits Diagram b. Zachman Diagram c. Hawthorne Diagram d. survey
10.
To ensure that a sample is balanced geographically, use a ____________ . a. systematic sample b. stratified sample c. random sample d. acute sample

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Systems Analysis & Design Chapter 3 – True/False
Instructions: Circle T if the statement is true or F if the statement is false.
T F 1. The deliverable, or end product of the systems analysis phase is a working prototype that is ready for testing.
T F 2. JAD is a popular fact-finding technique that brings users into the development process as active participants.
T F 3. The JAD approach is a relatively inexpensive approach, and easily handles large groups, even for small projects.
T F 4. The construction phase using a RAD technique focuses on program and application development.
T F 5. One disadvantage to RAD is that it stresses the mechanics of the system itself, and does not emphasize a company’s strategic business needs.
T F 6. The primary advantage to RAD is that systems can be developed more quickly with significant cost savings.
T F 7. A functional decomposition diagram is a time based representation of a business process.
T F 8. Both direct and indirect costs contribute to the Total Cost of Ownership
(TCO).
T F 9. When performing an interview, it is best to ask leading questions to help the person feel more comfortable, and make the interview flow better.
T F 10. The process of listening to verbal communications and noticing nonverbal communications during an interview is called engaged listening.