Most of the numbers you will need have been included with the information in this guide. However, here are some other phone numbers which may prove useful to you during your transit through BWI. BWI Amtrak/MARC Station 410-672-6167 Duty-free Shop General Aviation/Signature 410-859-1236 410-859-8393 Lost and Found 410-859-7387 Parking Lots and Garage 410-859-9230 1-800-GO TO BWI (1-800-468-6294) Police 410-859-7040 Skycaps 410-981-1251 Aviation Safeguard (Concourses A, B and C) Prime Flight (Concourses C-JetBlue, D and E) 410-859-4444 Travelex Currency Exchange 410-850-4760 TSA Lost and Found (items left in security clearance areas) 410-689-3620 Airline Reservation and Information Air Canada Air Jamaica AirTran American British Airways Cape Air Continental Delta JetBlue Southwest United US Airways USA 3000 aircanada.com airjamaica.com airtran.com aa.com britishairways.com flycapeair.com continental.com delta.com jetblue.com southwest.com united.com usairways.com usa3000.com 1-888-247-2262 1-800-523-5585 1-800-247-8726 1-800-433-7300 1-800-247-9297 1-800-352-0714 1-800-525-0280 1-800-221-1212 1-800-538-2583 1-800-435-9792 1-800-241-6522 1-800-428-4322 1-877-872-3000 Follow BWI Marshall on Twitter at twitter.com/BWI_Airport and view BWI photos on Flickr at flickr.com/photos/bwi_airport. Martin O’Malley, Governor Anthony G. Brown, Lt. Governor Beverley K. Swaim-Staley, Secretary of Transportation Paul J. Wiedefeld, Executive Director, MAA Photo credit: Lynda Warehime BWI TM&G 3/10 Baltimore/Washington International Thurgood marshall Airport SOME USEFUL PHONE NUMBERS Terminal Map & Guide easy come, easy go Red prints Pantone 186 Black prints black 28 hotels BWI Marshall and motor inns are Baltimore/Washington International Thurgood Marshall located within a fewFIRST milesinofthe world among airports Airport was ranked serving 15-25 passengers per year, according to BWI. They offermillion accommodathe 2009 Airports Council tions ranging from luxury International (ACI), Airport Service Quality survey. The annual survey of airport users suites to quality rooms at examines a wide range of services, operations, and facilities economy Most offer at airportsrates. worldwide. The results of the 2009 awards were courtesy service to andquestionnaires completed based onshuttle more than 275,000 by passengers at 118 airports from BWI. For more informa- worldwide. During the survey, customers were asked to rate more than 30 service tion about accommodations parameters at airports they visited, including parking, available, or food aboutand shuttle cleanliness, retail facilities, and restrooms. arrangements, please use the Air Canada Jazz will add a fifth daily flight between BWI Marshall and Toronto on May 1. AirTran Airways has announced that they will increase service from BWI Marshall. On May 4 nonstop service to Jacksonville, FL and Grand Rapids, MI will begin with nonstops to San Antonio, TX and Huntsville, AL, starting on May 27. Grand Rapids and Huntsville are new nonstop markets from BWI Marshall. JetBlue, which began service from BWI Marshall in September 2009, added a fifth daily Boston roundtrip in March. Southwest Airlines will offer 181 daily departures from BWI Marshall starting in May. Southwest will begin two daily nonstops to their newest BWI destination, Panama City, FL. Nonstop service will be added to Los Angeles and Seattle and the number of daily flights to other destinations will be increased. numbers listed below. Terminal Map SERVICES Lower Level Baggage Claim 6-9 Baggage Claim 10-12 Baggage Claim 10-12 Baggage Claim 13-14 USO Baggage Claim 13-14 International Arrivals USO International Customs Arrivals Customs S Baggage Claim 6-9 S Pet Relief Area accessible from Level 3 of the garage. Tunnel Access to Terminal LEVEL 1 Baggage Claim 1-5 from Concourse C Elevator Bank Pet Relief Area accessible from Level 3 of the garage. Tunnel Access to Terminal LEVEL 1 S Baggage Claim 1-5 from Concourse C Elevator Bank HOURLY PARKING GARAGE HOURLY PARKING GARAGE S Automatic Teller Machine Baggage Claim Customs and Border Protection SERVICES Elevator Automatic Euro Teller Café Machine Baggage ClaimNews Hudson Customs and Border Protection Information Elevator Pay & Go Station Euro Café Pet Relief Area HudsonPolice News Information USO United Service Organizations Pay & Go Station Pet Relief Area GROUND PoliceTRANSPORTATION USO UnitedLight Service RailOrganizations Entrance to BWI Airport Entrance to BWI Airport S 1 AREA LODGING AREA LODGING What’s new at Limousine GROUND Parking Shuttle/Amtrak-MARC TRANSPORTATION Public Transit Regional Bus/MTA Light S Rail SuperShuttle and Airport Shuttle Limousine Taxi Stand Parking CarShuttle/Amtrak-MARC Rental Shuttle Public Transit Regional Bus/MTA SuperShuttle and Airport Shuttle Taxi Stand Car Rental Shuttle 1 Terminal Map Upper Level C3 C5 D C2 C1 D4 D2 D2 D3 D7 D7 D8 D5 D6 D1 D5 D3 D6 Ticketed Passengers ONLY Beyond This Line D1 T1 T2 T1 US Sky FL UA walk C1 T3 B6 B4 DL walk T2 B Skywalk Access to Terminal LEVEL 6 Aviation Timeline B8 B1 Sky T2 Skywalk A $ HOURLY PARKING GARAGE LEVEL 5 B5 B1 T5 AA D Skywalk E B5 B2 Observation Gallery Thurgood Marshall Tribute AL ON ATI N R E INT E1 E E2 INT ERN ATI ON AL T6 9K CO T4 T3 B3 B2 B4 B3 B6 B7 WN Meditation Room E1 B C4 C2 D8 D9 C C5 C4 D10 D4 C3 A9 A3 A11 A12 A5 A9 A4 A1 A7 A8 A10 A8 A7 A4 A10 A6 A1 A11 A2 A6 A13 A5 A2 Entrance to BWI Airport A3 A12 A Airlines Food/Beverages WiFi (Wireless Internet) now available in A/B, C, D and E Concourses as well as the Observation Gallery. 2 TERMINAL FOOD/BEVERAGES T1 Bill Bateman’s Bistro T2 DuClaw Brewing Co. T3 Dunkin’ Donuts* T4 Starbucks Coffee T5 Subway T6 Varsity Grill SHOPPING T1 Borders T2 Hudson News T3 Onsite News SERVICES Automatic Teller Machine Elevator Federal Express Information Lost and Found $ M&T Bank Mail Box One-Stop Career Center Pay & Go Station Shoe Shine Travelex Currency Exchange UPS *Summer 2010 CONCOURSE A/B CONCOURSE C FOOD/BEVERAGES A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 A13 B1 B2 B3 B4 B5 B6 B7 B8 Arby’s Auntie Anne’s Pretzels Au Bon Pain California Tortilla Charlie Chiang’s Kwai Java City Mamma Ilardo’s Pizzeria Mayorga Coffee McDonald’s Phillips Seafood Quiznos Sub Villa Fresh Italian Kitchen Vino Volo Wine Bar Auntie Anne’s Pretzels Obrycki’s Restaurant/Bar Panda Express Silver Diner Starbucks Coffee Subway Villa Fresh Italian Kitchen Zona Mexicana SHOPPING A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 America! Borders Books Fire and Ice Godiva Chocolatier Hudson News I-Tech* Jos. A. Bank News Connection Onsite News Sunglass Hut Taxco The Body Shop Bijoux Terner Hudson News Hudson News Booksellers Onsite News Zoom Systems SERVICES Automatic Teller Machine *Summer 2010 AIRLINES AIRLINES AIRLINES WN Southwest CONCOURSE D AA American DL Delta B6 JetBlue FOOD/BEVERAGES C1 C2 C3 C4 C5 Bayside Landing Euro Cafe Potbelly Sandwich Works Ram’s Head Tavern Wendy’s SHOPPING C1 C2 C3 C4 C5 Hudson News I-Tech* Onsite News Talie Jewelry Zoom Systems SERVICES FL 9K CO UA US FOOD/BEVERAGES D1 Auntie Anne’s Pretzels D2 Candy Express D3 Chesapeake Bay Roasting Company D4 The Greene Turtle D5 Mamma Ilardo’s Pizzeria D6 Manchu Wok D7 McDonald’s D8 Quiznos Sub D9 Rum Island Bar D10 Shannon’s Pub Automatic Teller Machine *Summer 2010 AirTran Cape Air Continental United US Airways CONCOURSE E AIRLINES AC Air Canada Jazz JM Air Jamaica AMC Air Mobility Command BA British Airways X Charters U5 USA 3000 FOOD/BEVERAGES E1 Formaggio SHOPPING E1 Hudson News E2 Tax and Duty Free Shop SHOPPING D1 D2 D3 D4 D5 D6 D7 D8 Airport Wireless America!* Brookstone Hudson News Hudson News Booksellers Johnston & Murphy Onsite News Talie Jewelry SERVICES Automatic Teller Machine *Spring 2010 Services Shopping 3 Public Parking D BLV IMO RE W AS AV I A ON TI EL ANDING RD T ROERM A IN D A L LIGHT RAIL TRAK W AY AM HI N G L M D EL OA R TO 195 N G PA AY W 170 ID KR EL 95 I-6 To Amtrak/ MARC Station 295 RK To I-95 A B B B L NEY RUN RID GE RO AD BALT S TO PARKING KEY NE W 170 HOURLY GARAGE DAILY GARAGE RENTAL CAR FACILITY LONG TERM A CELL PHONE LOT BWI RAIL GARAGE EXPRESS PARKING LONG TERM B L Light Rail stops Gas Station Hourly Garage* Hourly parking is located in front of the Terminal, with easy entrance and exit onto I-195. This garage is ideal for short weekday business trips. Use our Smart Park technology to guide you to an empty space. Rates are $2 per half hour for the first hour then $4 per hour or any part of to a daily maximum of $22. Daily Garage* BWI’s Daily Garage has more than 8,000 spaces for your convenience. The rate is $12 per 24 hours. Shuttle bus service operates every 6 minutes during peak times from the garage to the Terminal. 176 100 Express Parking Express Parking provides customers at BWI with a personalized, efficient parking experience. Motorists who park at an Express space are pickedup by a shuttle directly at that space. Upon returning to the Express lot, the shuttles deliver customers and luggage directly to their vehicle. The 1,300-space Express lot is located at Terminal Road and Aviation Blvd/MD-170, directly across from the BWI Daily Garage. The Express Parking rate is $10 per 24 hours. * Parkers may speed their departure from BWI’s garages by utilizing our “Pay & Go” machines to pay their parking fee. These parkers then exit the garages through the designated lanes and avoid waiting in line to pay. 4 97 Long-Term Parking Long-term parking lots are served by closely scheduled shuttle buses to assure that you make your flight comfortably and quickly. Sheltered passenger bus stops make this parking service convenient even during inclement weather, and the economical rates make these lots the vacationers’ choice. Rates are $1 per hour up to a maximum of $8 per day. Cell Phone Lot Motorists can avoid circling BWI Airport roadways by using the BWI Cell Phone Lot, arrivals waiting area. Located at Aviation BWI is served by a comprehensive assortment of parking lots designed to meet the needs of every Airport user—stays of less than an hour in close-in premium spaces, to parking for more than a week on economical long-term lots. All of BWI’s parking lots are patrolled by uniformed security police, and regularly scheduled shuttles assure swift and comfortable movement of ­passengers and baggage to and from the Terminal. For your convenience, all parking lots accept most major credit cards. Please allow extra time to park in case your choice for parking is unavailable. Boulevard and Terminal Road across from the Daily Garage, the BWI Cell Phone Lot is a short-term wait area for motorists meeting flights that have not yet arrived. With 50 parking spaces available, this area allows motorists to wait with their vehicles until making cell phone contact with arriving parties, and then proceeding to the Airport terminal. All rates are subject to change without notice. 28 Light Rail (Hunt Valley to BWI Airport) P Trains operate between Hunt Valley and BWI Airport hotels Hunt Valley and Pepper Road N McCormick Road motor Gilroy Road Trains operate between Penn Station and Cromwell Station P Warren Road P Timonium inns are Timonium Business Pk. located within PPa few miles of Lutherville Falls Road BWI. They offerPP accommodaMt. Washington Connecting stops include Univ. of Cold Spring Lane tions ranging from luxury Baltimore/Mt. Royal and Woodberry Linthicumto stopsquality Avenue P Northrooms suites at as well as Penn Station all stops in between. economy rates.Univ.of Most offer Balt./Mt. Royal P Cultural Center Free Parking shuttle courtesy service to and Centre Street * Special Lexington Market eventsBWI. For more informafrom Univ.Center/Baltimore St. only Convention Center tion about accommodations Camden Yards Hamburg St.* available, or about Westport shuttle Cherry Hill arrangements, please use the Patapsco P Baltimore Highlands P 1-866-RIDE-MTA numbers listedP below. www.mtamaryland.com Nursery Road P North Linthicum Linthicum BWI Business District BWI Airport Ferndale P Cromwell Station/ Glen Burnie Anne Arundel County/Annapolis SuperShuttle® van service offers the convenience of doorto-door service from BWI to most areas in Anne Arundel County, including Annapolis. Fares from $30 for the first person and $12 for each additional passenger. From any address in this County, fares range from $16 to $58 each way. Annapolis Transit’s C60 Bus offers transit service between BWI Airport and Annapolis. The bus departs from the Spa Road Transfer Point on the Odd hour (1, 3, 5, 7, 9 and 11) to the Navy Stadium Kiss and Ride. From the Navy Stadium, Amtrak and MARC RMA Chauffeur BWI Amtrak/MARC Station 410-672-6167 Amtrak information 1-800-USA-RAIL www.amtrak.com MARC information 46-1 1-800-325-RAIL www.mtamaryland.com Flat rates per car for up to four people, determined by pick up/ destination ZIP code. Rates slightly higher for five to six people and may vary for other ZIP codes in certain cities. The following are estimated rates including tax and gratuity. Car Rentals 272-5 The location of the car rental agencies has changed. See page 9 for details. Avis* southwest410-859-1680 Budget 410-850-4460 Dollar* 1-800-800-4000 Enterprise* 1-800-325-8007 Hertz* 190-4 410-850-7400 National/Alamo 410-859-8860 Thrifty* 1-800-847-4389 *Hand-control autos available. Light Rail Information 410-539-5000 the C60 provides access to the Cromwell Station, Glen Burnie Light Rail en route to the Airport. The bus service operates Monday – Friday from 7am to 7pm Fare from Annapolis to BWI is $4. For more information, call the Annapolis City Government 410-263-7964. Baltimore County and Baltimore City Light Rail service is available to downtown Baltimore and Hunt Valley from BWI. The service operates Monday through Saturday, 5:13am to 12:45am and Sunday and holidays from 10:43am to 8:43pm. For more information and schedules call 410-539-5000 or log onto mtamaryland.com. Transportation Baltimore area 410-519-0000 Washington area301-912-0000 Nationwide 1-800-878-7743 Alexandria $153 Annapolis $69 Baltimore (Inner Harbor area) $57 Bethesda $117 Columbia $64 Dulles $158 Pikesville $64 Reagan National Airport $125 Silver Spring $98 Towson $84 Washington DC $120 SuperShuttle® door-to-door service is available to and from homes, offices or hotels located in Baltimore County and Baltimore City. Service from BWI departs within 30 minutes or less of your request. Reservations are required when traveling to Airport; from Airport, go to ticket counter for service. Fares for County range from $18 to $58 each way; fare for City from $22 each way; each additional passenger is $12. SuperShuttle also offers scheduled service to and from downtown Baltimore hotels at half hour intervals from 5:45am to 6pm. Fare is $14 one way; round trip is $22. Reservations from your SuperShuttle® Call 1-800-258-3826 for details or to make reservations.­ Taxi Service The BWI taxi stand is located outside the Lower Level baggage claim area. Following are estimated rates only. Flat rates are illegal from BWI. For more information, call 410-859-1100. Annapolis $65 Baltimore $35 Columbia $49 Dulles $155 Reagan National Airport $100 Silver Spring $80 Towson $73 Pikesville $52 Washington DC $90 hotel to BWI must be made at least two hours in advance. AREA LODGING Useful Phone numbers AREA LODGING Ground Transportation MARC and Amtrak trains offer frequent service to the BWI Rail Station, where free shuttles serve the Airport terminal. You can board MARC and Amtrak trains at Baltimore’s Penn Station. Howard County The Airport Shuttle offers reliable door-to-door service to Columbia and other parts of Howard County. Call 410-381-2772 for reservations and scheduled departures. All ground transportation rates and schedules are subject to change without notice. Ground Transportation continued onto page 6. 5 Univ. of Baltimore/ Mt.Royal L L Howard Transit provides fixed route bus service to Columbia, Ellicott City and Clarksville from BWI Airport. Service is available seven days per week. Base fare is $1.50 each way, special fares available for students, seniors, children and individuals with disabilities. For schedule and route information call 1-800-270-9553. Montgomery County (including Bethesda, Silver Spring, Rockville and Gaithersburg) SuperShuttle® van service is available in Montgomery County. To arrange service, make reservations at least 24 hours in advance. One-way fares range from $30 to $58; additional passengers are $12 each. Service 50 MARC and Amtrak trains provide convenient service to the BWI Rail Station, where free shuttle buses carry passengers to the Airport terminal every 10 minutes. Take Washington’s Metro to Union Station and board MARC commuter or Amtrak. BWI Express B30 service runs every 40 minutes, seven days a week to the Green line, Greenbelt Metro Station with connections to points in Montgomery County on Metro. The first bus departs Greenbelt at 6am; the last bus departs at 10pm. The first bus departs BWI at 7am (weekdays), 9:40am (weekends and holidays). The last Charles Cathedral Howard Park Lexington Orleans Pleasant Saratoga southwest M MShot Tower/ Charles Market Place Baltimore Center * Lombard Pratt Camden St L Convention Center Camden Camden MARC Station L Yards Conway LEGEND Lines to which you may transfer are shown at transfer point. Light Rail Route 190-4 L Light Rail Stop Lee Russell MARC Train Service M Metro Subway Station Light BA Y from BWI departs within 30 minutes or less of your request. Centre L Market Univ. Center L (Baltimore St) Greene 301 301 CHESA 95 To Eastern Shore * M Lexington Market M Lexington Fayette Paca 295 Annapolis KE 50 272-5 Lib erty C 50 PEA Am Washington DC Mulberry Saratoga tra k/ 495 495 97 AR 295 Franklin M 95 100 Monument Centre St L 210 Hopkins Pl 176 195 Read Madison Calvert 695 Eager I-395 Sharp 95 895 Chase St Paul Baltimore vd Bl Jr Eutaw 695 70 n to er es h Pr Lut n ti ar M ng Ki Biddle 46-1 Guilford aw State M * Center 695 Preston Jones Falls Expressway State Office L Cultural Complex Center Charles Light Rail 95 St Paul Penn Station/MARC Maryland North 83 Frederick 95 6 Light Rail (Downtown Baltimore) To York and Harrisburg t Eu Rail Systems Ground Transportation access to * Elevator Metro Subway Station bus departs BWI at 10:50pm. The fare for the B30 is $3.20, exact change required. For more information or to confirm schedules call 202-637-7000. log onto wmata.com or metroopensdoors.com. MARC and Amtrak trains 219-3 provide service to the BWI Rail Station. Use a Washington Metro connection or go right to the New Carrollton station and board MARC or Amtrak. For Metro 185 information, call 202-637-7000. Prince George’s County BWI Express B30 service runs every 40 minutes, seven days a week to the Green line Metro stop in Greenbelt. The first bus departs Greenbelt at 6am. The last bus departs at 10pm. The first bus departs BWI at 7am (weekdays), 9:40am (weekends and holidays). The last bus departs BWI at 10:50pm. The fare for the B30 is $3.20, exact change required. For more information or to confirm schedules call 202-637-7000 or wmata.com. (including Greenbelt, Landover and College Park) SuperShuttle® van service is available from most homes, offices or hotels located in Prince George’s County. To arrange service, make reser­vations at least 24 hours in advance. One-way fares range from $23 to $54; additional passengers are $12. Service from BWI departs within 30 minutes of your request. Wheaton Forest Glen Rockville Twinbrook Silver Spring White Flint Grosvenor-Strathmore Greenbelt College Park-U of Md Prince George’s Plaza West Hyattsville FORT TOTTEN Takoma Ten ley t Va own n N -AU Cle e ve ss-U lan d P DC ark Medical Center Georgia AvePetworth D Bethesda Friendship Heights Van Dorn Street BLUE MARC Train Franconia-Springfield Washington, DC MARC and Amtrak trains provide service to and from the BWI Rail Station, where free shuttle buses whisk passengers to the Airport terminal. Take the Metro to Union Station and board MARC commuter or Amtrak trains. SuperShuttle® door-to-door van service is available in the Washington, DC area. One-way fares range from $30 to $45; each additional passenger is $12. Service from BWI departs within 30 minutes of your request. BWI Express service is now available to Greenbelt connecting to the Metro system (see Prince George’s county for more details). stia ylo e rR o nch Suitl ad Av and en ue nu Bra Na aco hts Av e An sH res ng ern Co uth Ronald Reagan Washington National Airport Braddock Road Commuter Rail: Amtrak Virginia Railway Express Parking d Yar So Crystal City Transfer Station vy Na eig Arc L'E hiv esNF Na AN T P Penn vy M Q e LA ZA uart m’ler eta ry Ce m ton ing Arl Pentagon City Station in Service EU t-S on rfr te Wa New Carrollton Landover Cheverly Deanwood Minnesota Avenue er ent nC Tow vard go e Lar Boul n rga Mo Road on dis ghts Ad i e lH ito d Y Cap Roa OR ng nni ARM Be MIU AD ve ST c A rket a om Ma Pot tern th Eas Sou itol Cap Ctr FedW S LEGEND PENTAGON W O LL YE GREEN Vie Du nna/ We nn L Fair st ori fax Fa ng -G lls -M M Ch err U ur if Ea ch-V ield st T/ Fa UV lls A Vir gin Ba Chur ia llsto ch Sq nua M re- U Cla GMU Co rend urt on Ho use Judiciary Square Columbia U St.-Cardozo Heights Woodley Park-Zoo/Adams Morgan Brookland-CUA DuPont Circle Shaw-Howard U Farragut North Rhode Island Ave McPherson Sq ORANGE Mt.Vernon NY Ave-Florida Ave BLUE Sq/7th Str Union Station t om ott WU Wes ROSSLYN RED y B G gut g g a r Fo GALLERY PLFar METRO CENTER Federal Triangle CHINATOWN Smithsonian Metro Map O TR WI ME B or to p f B30 Sto us B MARYLAND’S EASTERN SHORE BayRunner Shuttle offers passengers a choice of 14 daily departures—seven in each direction to and from Maryland’s Eastern Shore. Shuttles depart the BWI Rail Station every two hours from 8:35am to 8:35pm. Service points include Kent Island, Easton, Cambridge, Salisbury, Ocean Pines and Ocean City. For additional information, contact 410-912-6000 or visit www.bayrunnershuttle.com. Glenmont Shady Grove RE BWI Airport’s spacious, rental car facility provides one-stop rental car shopping for our customers. The facility is located at 7426 New Ridge Road, Hanover, Maryland near Stoney Run Road, with free shuttle service to and from the Airport. Passengers arriving on flights should look for the shuttle on the lower level outside baggage claims one and eleven. When returning a vehicle, look for highway directional signs to the facility. A shuttle will then whisk you on a ten-minute ride to the Terminal. KING STREET Eisenhower Avenue Huntington Northern Virginia (including Alexandria, Arlington and Reston) SuperShuttle® door-to-door van service is available in Northern Virginia. To arrange service to BWI, reservations must be made at least 24 hours in advance. Service from BWI departs within 30 minutes or less of your request. One-way fares range from $41-$91; each additional passenger is $12. Philadelphia, PA Amtrak offers frequent service, including Acela, to the BWI Rail Station. You can board Amtrak at Philadelphia’s 30th Street Station. Richmond, VA Amtrak offers frequent service to the BWI Rail Station where free shuttles are available to the Airport terminal. You can board Amtrak at Richmond Station. South Central PA Light Rail service is available from the Hunt Valley station to BWI Airport. Take I-83 from south central PA to the Shawan Road. Exit and follow signs to the Light Rail station. Wilmington, DE Amtrak offers frequent service including Acela to the BWI Rail Station. Board Amtrak at Wilmington Station. 7