MULTICULTURAL
HEALTH SERVICES DIRECTORY
for General Practice
2008
INTRODUCTION
Information contained in this booklet has been designed to:
Provide an outline of resources specifically available for the culturally and
linguistically diverse (CALD) population in the Logan Beaudesert area.
Improve access and equity to services for the multicultural population of this
area.
While basic details have been provided, more detailed information is available
through the service agencies specified.
Please be aware that the information contained in this directory will remain
current for a limited period only. A Multicultural Resource Directory for
Queensland is updated yearly by Multicultural Affairs Queensland and is
available on its website:
http://www.multicultural.qld.gov.au
Further information on services available in Logan can be found at:
http://www.linkinglogan.com.au
Our thanks to Logan City Council and Multicultural Affairs Queensland Local
Area Multicultural Partnership Program (LAMP), for their financial support
in producing this directory and our personal thanks to Lamar Brown for his
consistent support as the LAMP officer for this district.
Harriet Aitken
GP Liasion Officer
Chronic Disease Place Based Initiative
Logan-Beaudesert Health Service Area
Southside Health Service District
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Multicultural health services directory for general practice 2008
CONTENTS
AGED AND DISABILITY
3
CANCER SUPPORT
4
CHILD SERVICES
5
CONTINENCE
6
DOMESTIC VIOLENCE
7
GENERAL PRACTICE
8
HEALTH PROMOTION
9
HOUSING
10
LEGAL SERVICES
11
LOCAL GOVERNMENT
12
MENTAL/EMOTIONAL HEALTH
13
POLICE
16
REFUGEE HEALTH
17
RE-SETTLEMENT
18
SEXUAL AND REPRODUCTIVE HEALTH
20
SEXUAL VIOLENCE SURVIVOR’S SUPPORT
21
TRANSLATING AND INTERPRETING SERVICES
22
WOMEN’S SERVICES
23
Multicultural health services directory for general practice 2008
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AGED AND DISABILITY
Commonwealth Respite and Carelink Centre - West Moreton
Provides information and resources on Home and Community Care services. Booklets
are available in different languages if requested, see list below.
Street address:
71 East St, Ipswich Qld 4305
Postal address:
PO Box 43, Ipswich Qld 4305
Freecall:
Phone:
Fax:
Email:
Web:
Contact:
1800 052 222
(07) 3813 7900
(07) 3813 7999
carelink.ipswich@bluecare.org.au
www.commCarelink.health.gov.au
Team Leader
Arabic, Bosnian, Chinese, Dutch, Filipino, French, German,
Greek, Hungarian, Italian, Polish, Samoan, Serbian, Spanish
and Vietnamese
Languages:
Elder Abuse Prevention Unit
Provides advice and support to elderly multicultural clients who live in an abusive situation.
Street address:
Postal address:
Help Line:
Phone:
Contact:
117 Gipps St., Fortitude Valley Qld 4006
PO Box 108, Fortitude Valley Qld 4006
1300 651 192
(07) 3250 1968
Multicultural Project Officer
Multilink Community Care – Aged & Disability Services
Provides frail aged people, people with a disability, and their carers from diverse cultural,
faith, and linguistic backgrounds with a range of services required to assist them to continue living in their own home with confidence and dignity.
Street address:
38 Blackwood Rd., Logan Central Qld 4114
Postal address:
Phone:
Fax:
Email:
Contact:
Web:
PO Box 146, Woodridge Qld 4114
(07) 3808 4463
(07) 3808 6337
info@multilink.org.au
Manager
www.multilink.org.au
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Multicultural health services directory for general practice 2008
CANCER SUPPORT
Queensland Cancer Fund Helpline
Free telephone information and support service available to all Queenslanders. Some
resources are available in different languages and can be accessed from the website
listed below. Otherwise, the help line staff will tell you what is available and will either
post or fax information to your surgery. Brochures include: What is cancer, Diagnosing
cancer, Breast awareness for all women and Abnormal pap smear test results.
Postal address:
Phone:
Fax:
Web:
Contact:
PO Box 201, Spring Hill Qld 4006
13 11 20
(07) 3257 1306
www.cancervic.org.au/other_languages
Co-ordinator
Multicultural health services directory for general practice 2008
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CHILD SERVICES
Logan-Beaudesert Child and Youth Mental Health Services
Provides culturally responsive mental health care for clients birth -17 years of age and
their families. Responsive to the needs of clients from culturally and linguistically diverse
backgrounds.
Street address:
Postal address
Phone:
Fax:
Contact:
1st Floor, 91 Wembley Rd., Logan Central Qld 4114
PO Box 240, Logan Central Qld. 4114
(07) 3290 0500
(07) 3208 0242
Intake Officer
Multilink Child Youth and Family Services
Provides care and support for children and families who have a refugee and migrant
background.
Street address:
Postal address:
Phone:
Fax:
Contact:
Web:
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38 Blackwood Rd., Logan Central Qld 4114
PO Box 146, Woodridge Qld 4114
(07) 3808 4463
(07) 3808 6337
Manager
www.multilink.org.au
Multicultural health services directory for general practice 2008
CONTINENCE
National Continence Helpline
Provides multilingual resources on request. Phone service only.
Free call:
Fax:
Web:
Publications:
Languages:
1800 330 066
(03) 9347 2533
www.bladderbowel.gov.au/ncms/projects/awarenessraising/helpline.htm
Urinary Incontinence – What is it?
Good Bladder Habits for Everyone/Bladder Training
Pelvic Floor Exercises for Men and Women
Dementia & Urinary Incontinence
Faecal Incontinence
Arabic, Chinese, Croatian, Dutch, English, German, Greek,
Italian, Macedonian, Maltese, Polish, Serbian, Spanish,
Turkish and Vietnamese
Multicultural health services directory for general practice 2008
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DOMESTIC VIOLENCE
DV Connect
24 hours domestic violence counselling service
Phone:
Web:
Men: 1800 600 636
Women: 1800 811 811
www.dvconnect.org.au/default.asp
Working Against Violence Support Service
Free service for women and their children who are experiencing or have experienced
domestic violence.
Provides:
counselling, support and referral for both women and their children
information on how to obtain and use a domestic violence protection order
legal information and referrals for legal advice.
Postal address:
Phone:
Fax:
Email:
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PO Box 726, Woodridge Qld 4114
(07) 3808 5566
(07) 3808 5109
wavss@wavss.org
Multicultural health services directory for general practice 2008
GENERAL PRACTICE
General Practice Logan Area Network (GPLAN)
GPLAN can be contacted for information and resources regarding any aspect of multicultural health care support.
Postal Address:
PO Box 831, Woodridge Qld 4114
Phone:
(07) 3290 3733
Fax:
(07) 3290 3144
Contact:
Services Consultant Refugee Health
Multicultural health services directory for general practice 2008
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HEALTH PROMOTION
Brisbane Southside Population Health Unit
Provides consultation services on health promotion and disease prevention strategies for
multi-cultural communities.
Street address:
Postal address:
Phone:
Fax:
Email:
Contact:
39 Kessels Rd., Coopers Plains Qld 4108
PO Box 333, Coopers Plains Qld 4108
(07) 3000 9148
(07) 3000 9121
bsphu@health.qld.gov.au
Health Promotion Officer
Gold Coast Population Health
Resource for information regarding immunisation and communicable diseases.
Street address:
10-12 Young St., Southport Qld 4215
Postal address:
Phone:
Fax:
Contact:
PO Box 267, Southport Qld 4215
(07) 5509 7222
(07) 5561 1851
Health Promotion Officer
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Multicultural health services directory for general practice 2008
HOUSING
Beenleigh Neighbourhood Centre
Provides limited supported accommodation.
Postal address:
Phone:
Fax:
Contact:
PO Box 230, Beenleigh Qld 4207
(07) 3287 2840
(07) 3807 0225
Housing Co-ordinator
Department of Housing Logan
Street address:
Postal address:
Phone:
Fax:
E-mail:
Web:
11-13 Station Rd., Logan Central Qld. 4114
PO Box 5 , Woodridge Qld 4114
(07) 3884 9800
(07) 3884 9830
clientservices@housing.qld.gov.au
www.housing.qld.gov.au/contact/offices/seq.htm
Interlink Housing and Support Association Inc.
Provide limited accommodation assistance, either private market rental or subsidised
housing.
Street address:
Postal address:
Phone:
Fax:
Contact:
8/94 Wembley Rd., Logan Central Qld. 4114
PO Box 33, Woodridge Qld 4114
(07) 3808 2206
(07) 3808 7164
Manager
Youth and Family Service Logan City Inc.
Works with young people from all cultural backgrounds to access housing. Services
include advocacy, information and referral. Has some supported assistance accommodation.
Street address:
Postal address:
Phone:
Fax:
Contact
376 Kingston Rd, Woodridge Qld 4114
PO Box 727, Woodridge Qld 4114
(07) 3826 1500
(07) 3808 9416
Housing Intake Worker
Multicultural health services directory for general practice 2008
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LEGAL SERVICES
Legal Aid Qld Woodridge
Provides free legal information and advice on family, civil and criminal law matters.
Legal advice given in most areas of law, except immigration and conveyance.
Street address:
Postal address:
Phone:
Fax:
Contact:
Web:
Ewing Rd & Carmody St., Woodridge Qld 4114
PO Box 395 , Woodridge Qld 4114
1300 651 188
(07) 3209 3053
Call centre for a booking
http://justice.qld.gov.au/education/crime/legalaid.htm
Logan Youth Legal Service
Offers legal advice to multi-cultural youth.
Street address:
Postal address:
Phone:
Fax:
Email:
Web:
376 Kingston Rd, Woodridge Qld 4114
PO Box 727, Woodridge Qld 4114
(07) 3826 1500
(07) 3808 9416
legal@yfs.org.au
www.yfs.org.au
Refugee and Immigration Legal Service
Free legal service specialising in immigration and refugee law. ‘Drop in’ evening advice
sessions on Monday and Wednesday evenings, 6:30pm – 8:30pm.
Interpreters by appointment.
Street address:
Postal address:
Phone:
Fax:
Email:
Contact:
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170 Boundary St., West End Qld 4101
PO Box 5143 , West End Qld 4101
1300 651 188
(07) 3209 3053
admin@rails.org.au
Co-ordinator
Multicultural health services directory for general practice 2008
LOCAL GOVERNMENT
Local Area Multicultural Partnership Program (LAMP)
The LAMP program is a partnership strategy between State Government, (funded
through Multicultural Affairs Queensland) and Local Government, to support community
involvement in multicultural Queensland.
LAMP raises awareness of multicultural issues in Logan City and works towards improving
access and equity for the CALD population.
Street address:
Postal address:
Phone:
Fax:
Email:
Contact:
Web:
150 Wembley Rd., Woodridge Qld 4114
PO Box 3226, Logan City Qld 4114
(07) 3826 5695
(07) 3808 0014
lamarbrown@logan.qld.gov.au
Cultural Diversity Project Officer
http://www.logan.qld.gov.au/LCC/logan/profile/cultural_
profiles.htm
Multicultural health services directory for general practice 2008
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MENTAL/EMOTIONAL HEALTH
ACCES Services Inc. Torture and Trauma Counselling
Provides specialised counselling and support for clients who are survivors of torture and
trauma.
Street address:
Postal address
Phone:
Fax:
Email:
Contact:
92 Wembley Rd and 4/2 Carmody St, Woodridge Qld 4114
PO Box 10, Woodridge Qld 4114
(07) 3808 9299
(07) 3208 9319
majah@accesservicesinc.org.au
Counsellor
Logan-Beaudesert Child and Youth Mental Health Services
Provides culturally responsive mental health care for clients birth -17 years of age and
their families.
Street address:
Postal address
Phone:
Fax:
Contact:
1st Floor, 91 Wembley Rd, Logan Central Qld 4114
PO Box 240, Logan Central Qld 4114
(07) 3290 0500
(07) 3208 0242
Intake Officer
Logan-Beaudesert Adult Mental Health Services
Provides culturally responsive mental health care to consumers and their families.
Street addresses
Phone:
Fax
Contact:
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Beenleigh Adult Mental Health Service
10-18 Mt Warren Bvd, Mt Warren Park Qld 4207
Logan Central Adult Mental Health
Cnr Wembley and Ewing Rds, Logan Central Qld 4114
Beenleigh (07) 3827 9855
Logan (07) 3290 8999
Beenleigh (07) 3827 9805
Logan (07) 3208 0242
Intake Officer
Multicultural health services directory for general practice 2008
MENTAL/EMOTIONAL HEALTH
Queensland Program of Assistance to Survivors of Torture & Trauma (QPASST)
QPASTT is a specialised counselling and support service for refugee survivors of torture
and trauma for all age groups. Has an outreach service to Logan City.
Street address:
Postal address:
Phone:
Fax:
Email:
Web:
Contact:
50 Shottery St. Yeronga 4104
PO Box 6254, Fairfield Qld 4103
(07) 3391 6677
(07) 3391 6388
admin@qpastt.org.au
www.qpastt.org.au
Co-ordinator
Queensland Transcultural Mental Health Centre (QTMHC)
This is a state-wide free multi-cultural service which provides an information, referral,
resource and clinical consultation service.
Street address:
Postal address
Free call:
Phone:
Contact:
519 Kessels Rd, MacGregor Qld 4109
PO Box 6623, Upper Mt Gravatt Qld 4122
1800 188 189 (outside the Brisbane metropolitan area)
(07) 3167 8333
Intake Officer
Multicultural health services directory for general practice 2008
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POLICE
Logan Central Police
Local police, who promote and maintain an effective relationship between the Queensland Police Service and the multicultural community in the region.
Street address:
Phone:
Fax:
Contacts:
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Civic Pde, Woodridge Qld 4114
(07) 3826 1800
(07) 3826 1841
Sergeant Ted Dale – Cross Cultural Liaison Officer
Multicultural health services directory for general practice 2008
REFUGEE HEALTH
Logan Refugee Health Clinic
A community clinic for newly arrived refugees who are being settled in the Logan/Gold
Coast area. This clinic provides an initial health assessment and initial immunisations, and
all refugees are referred to local GPs for ongoing primary health care.
Street address:
Postal address:
Phone:
Fax:
Contact:
Level 2, Logan Central Community Health
Wembley Rd, Logan Central Qld 4114
PO Box 240, Woodridge 4114
(07) 3290 8900
(07) 3387 5324
Clinic Co-ordinator
Queensland Integrated Refugee Community Health Clinic (QIRCH), Mater
Health Service
QIRCH is a specialist GP practice that treats people of a refugee background with
‘complex’ health care needs. Clients are referred to QIRCH due to a combination of
health access issues and multiple, complex co-morbidities (e.g. physical, psychological,
socio-emotional). Volunteer GPs provide a bulk billing service and interpreter services are
available. QIRCH takes over full care of the client for the short term (rather than having
two treating GPs), and then links or refers back the client to their community GP for ongoing general health care. People seeking onshore protection and who therefore may not
have access to Medicare (e.g. refugee claimants, temporary protection visa holders) are
automatically accepted as clients at QIRCH.
Street address:
Phone:
Fax:
Email:
Contact:
Ground Floor, Community Services Building
39 Annerley Rd. Woolloongabba Qld 4102
(07) 3163 2880
(07) 3163 8455
qirchadmin@mater.org.au or qirchnurse@mater.org.au
Clinic Co-ordinator
Multicultural health services directory for general practice 2008
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RE-SETTLEMENT
ACCES Services Inc.
Provides settlement support services for migrants and refugees in the Logan, Beenleigh
and Northern Gold Coast area.
Street address:
Postal address:
Phone:
Fax:
Email:
Web:
Contact:
92 Wembley Rd and 4/2 Carmody St, Woodridge Qld 4114
PO Box 10, Woodridge Qld 4114
(07) 3808 9299
(07) 3208 9319
accessinc@accesservicesinc.org.au
www.accesslogan.com
Co-ordinator
Multilink
Provides co-ordinated, creative and responsive programs that meet the needs of
culturally diverse communities, particularly migrants and refugees in Logan and northern
Gold Coast.
Street address:
Postal address:
Phone:
Fax:
Contact:
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38 Blackwood Rd, Logan Central Qld 4114
PO Box 146, Woodridge Qld 4114
(07) 3808 4463
(07) 3808 6337
Community Settlement Officer
Multicultural health services directory for general practice 2008
SEXUAL AND REPRODUCTIVE HEALTH
Ethnic Communities Council of Qld
Designs and conducts sexual health education and awareness programs in Queensland.
Produces and distributes resources related to sexual health in various languages. Has
visual aids for loan.
Street address:
Phone:
Fax:
Web:
Contact:
253 Boundary St, West End Qld 4101
(07) 3844 9166
(07) 3846 4453
www.eccq.com.au
Program Statewide Co-ordinator
Family Planning Queensland/Female Genital Mutilation Project
Acts as a resource information base for health workers. Aims to improve the general
health and wellbeing of migrant women in Australia who come from communities which
practised genital mutilation. Develops and obtains resources appropriate for this target
group. Acts as a health referral network for women affected by genital mutilation.
Street address:
Phone:
Fax:
Web:
Contact:
100 Alfred St, Fortitude Valley Qld 4006
(07) 3250 0242
(07) 3257 3023
www.fpq.asn.au
Coordinator
Princess Alexandra Hospital Sexual Health (PASH) Clinic
Sexual Health is a free and confidential service based in infection management services
at Princess Alexandra Hospital. no medicare card is required and has an outreach service to Logan (Community Health Centre) every also Beenleigh and Wynnum.
Phone:
Contact:
Web:
PASH Clinic Timetable:
3240 5881
Administrator: appointments necessary
www.health.qld.gov.au/pash/clinics.asp
Monday - Logan 4 - 6
Tuesday - Beenleigh 1 - 3, SQWISI at PASH 1 -3, PAH 5:00 - 7:00pm
Wednesday - PAH (women) 9:30 - 11:30am, PAH 1 - 3pm,
Logan Youth 1 - 3pm
Thursday - Logan womens 1 - 3pm, PAH (men) 1 - 3pm
Friday - Wynnum 9 - 11am, PAH 1 - 3pm
Multicultural health services directory for general practice 2008
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SEXUAL AND REPRODUCTIVE HEALTH
The Logan Multicultural Service Providers HIV/AIDS, Hepatitis, Sexual Health
(HAHSH) Working Group
A network of interested service providers and workers, meeting to identify needs and
issues, and progress actions, associated with HAHSH which affect people from culturally and linguistically diverse communities situated within the Logan-Beaudesert Health
Service District.
The working group is open to Service Providers and individuals concerned with the issues
of HIV/AIDS, Hepatitis, Sexual Health (HAHSH) effecting local culturally diverse communities and other interested parties in the Logan region. The group meets quarterly to pursue
the above aims.
Contact:
Phone:
E-Mail:
Contact:
Phone:
E-mail:
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Michael Zgryza
(07) 3808 4463
michael@multilink.org.au
Susan Murray
(07) 3387 5339
susan_e_murray@health.qld.gov.au
Multicultural health services directory for general practice 2008
SEXUAL VIOLENCE SURVIVOR’S SUPPORT
Centre Against Sexual Violence
Provides emotional support and counselling to any female over the age of 12 following
sexual assault. Interpreters provided as necessary.
Street Address:
Postal Address:
Phone:
Fax:
Email:
Contact:
Web:
Unit 5, 13-21
Mayes Ave. Logan Central Qld 4114
PO Box 243,Woodridge Qld 4114
(07) 3808 3299
(07) 3808 9900
admin@casv.org.au
Intake Officer
www.carv.org.au
Immigrant Women’s Support Service
This is a crisis and support service which provides free culturally sensitive and confidential
counselling for women and children from culturally and linguistically diverse backgrounds
that are or have been in violent domestic situations and/or experienced rape and/or
sexual assault.
Phone:
Fax:
Email:
Contact:
Web:
(07) 3846 3490
(07) 3846 5619
mail@iwss.org.au
Coordinator
www.iwss.org.au
Qld Sexual Assault Line
State-wide Sexual Assault Help Line (open 24 hours a day). Help line for women to talk
about issues relating to sexual assault.
Phone:
Web:
1800 010 120
www.health.qld.gov.au/violence/sexual/services.asp
Multicultural health services directory for general practice 2008
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TRANSLATING & INTERPRETING SERVICES
Centrelink Multilingual Call Centre
Offers telephone information in several languages regarding Centrelink entitlements,
8am - 5pm, Monday to Friday.
Phone:
Fax:
Email:
13 12 02
(02) 9203 5098
www.centrelink.gov.au
Department of Immigration & Multicultural & Indigenous Affairs
Offers on-site and telephone interpreting. Telephone interpreting is available 24 hours a
day, 7 days a week. FREE for Doctors
Phone:
13 14 50
1300 131 450 – Doctor’s priority line.
Multilink Interpreting Services
Offers on-site interpreting
Street address:
Postal address:
Phone:
Fax:
Contact:
Web
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38 Blackwood Rd, Logan Central Qld 4114
PO Box 146, Woodridge Qld 4114
1300 302 726
(07) 3808 4463
(07) 3808 6337
Co-ordinator
www.multilink.org.au
Multicultural health services directory for general practice 2008
WOMEN’S SERVICES
Islamic Women’s Association of Queensland Inc.
Provides information and referrals about how to access health services, legal advice and
general information for Muslim women and their families.
Street Address
Postal Address:
Phone:
Mobile
Email:
Contact:
193 Calam Rd , Sunnybank Hills Qld 4109
PO Box 1909, Sunnybank Hills Qld 4109
(07) 3272 8071
0414 837 171
iwaq@iinet.net.au
Co-ordinator
Logan Women’s Health and Wellbeing Centre
Offers health information, education, referral, counselling medical services and support
groups including support for self help groups, courses and workshops. Sponsors Kim Walters Choices program for women and their families affected by breast cancer. Cervical
Screening Enhancement Project.
Street Address:
Postal Address:
Phone:
Fax:
Email:
Woodridge Qld 4114
PO Box 788, Woodridge Qld 4114
(07) 3808 9233
(07) 3808 9657
admin@loganwomen.com.au
Contact:
Manager
Web:
www.loganwomen.com.au
Multicultural health services directory for general practice 2008
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