e x e c u t i v e
e d u c a t i o n
a ti
in
uc
d
ea
A L
er
on
Maximize Your Opportunities
with real world Business Analysis
training from
E x e c u tiv e
Ed
In association with
PMCentersUSA
IIBA Endorsed Education Provider and PMI Global Chartered Registered Education Provider
Toll Free 1.888.PMCenters
(1.888.762.3683)
www.PMCentersUSA.com
• Expand your knowledge and skills with career building courses
• Earn the Master’s Certificate and showcase your expertise
• Gain the recognition and rewards that go with individual achievement
• Meet training requirements consistent with the
International Institute of Business Analysis’ (IIBA™)
standard, A Guide to the Business Analysis Body of
Knowledge™ (BABOK ™)
• Prepare for IIBA’s Certified Business Analysis
Professional™ (CBAP™) certification examination
Master’s Certificate in Business Analysis
Built on the International Institute of Business Analysis’ standard, A Guide to the
Business Analysis Body of Knowledge (BABOK) which is becoming the industry
standard for the Business Analysis profession within the Information Technology
(IT) industry and the general business community.
Courses may be taken individually, as part of the certificate program, or as a seven
course track. All courses are offered twice a year. The university, however, reserves
the right to cancel individual program offerings if enrollment criteria are not met or
when conditions prevail beyond its control.
The Business Analysis profession is gaining importance in the business community
and with IT projects. The University of Houston-Clear Lake’s Master’s Certificate in
Business Analysis program is designed for those seeking professional development
in the Business Analysis profession. It is especially helpful to those who want a
career boost in their organization.
Related Courses
Today’s work environment is more demanding than ever. Whether you’re a
member of an IT team, project manager, a seasoned or new business analyst,
or an experienced manager, you’re probably under pressure to improve your
performance and increase your level of productivity.
That’s why the Master’s Certificate in Business Analysis at the University of HoustonClear Lake is the right career-enhancing choice for you and your colleagues.
You’ll learn from seasoned professionals with outstanding credentials. They are
industry leaders with extensive Business Analysis experience. Some operate their
own business analysis consulting firms, while others are senior business analysts.
These subject matter experts were chosen for their ability to present relevant,
“hands-on” information that can be applied to real business situations.
Those employed in the field of Business Analysis perform a variety of job
functions in the complex business and IT communities, interfacing with various
levels of management in small and large organizations. Professionals in this field
are specialists in a role that demands in-depth knowledge of the business, risk
management, goal setting, testing the requirements for project’s completeness
and correctness, tools used by IT professionals, change requirements, and the
selection of solutions.
Business Analysis professionals must comply with local, state and federal government
regulations, participate in cost reduction programs, and coordinate activities of the
project managers and IT professionals. They may also be called upon to advise on
business strategies and coordinate day-to-day business activities.
The related courses are structured and focused on meeting your job and career
requirements and goals. Courses are currently offered by PMCentersUSA in
association with the University of Houston-Clear Lake and include:
■ Introduction to Business Analysis
■ Enterprise Analysis
■ Requirements Planning and Management
■ Requirements Elicitation
■ Requirements Analysis
■ Requirements Documentation and Communication
■ Solution Assessments and Validation
These are the core courses for the Master’s Certificate program and are
supported by one optional course – Technical Skills for the Business Analyst. It’s
an entry-level programming class designed to provide basic technical skills for
those individuals needing such a course.
Many individuals are pursuing the field of Business Analysis to energize their
careers, update professional expertise, explore emerging specialties in a new field
of study, justify promotion through needed training and to create opportunities for
a new career.
All of the courses described in this brochure have been approved by the
International Institute of Business Analysis (IIBA) and can help you build the skills
and foundation for a successful career.
Arrangements can be made for organizations that are planning to send several
professionals to this certificate program, for a classroom audit to have a first
hand look at the faculty, program contents and the learning environment.
Working in a wide range of functions, a successful Business Analyst is required to
possess knowledge and skills in
• financial statement analysis
• risk management
• planning requirements
• reviewing requirement documents
• developing business analysis methodology
• reports and budget preparation
A Master’s Certificate documents your skills, skills that employers demand in
Business Analysts. If you are already working in the Business Analysis field,
you will appreciate the chance to update and enhance your professional skill
set, making yourself more valuable to your organization and nurturing your
personal career.
The Content Theme for the
BA Master’s Certificate
Functional Skills of the Business Analyst
•
•
•
•
•
•
•
•
Philosophy, methods and terminology
Corporate level activities related to projects
Verification and validation fundamentals
Quality analysis
Communication
Elicitation processes
Assessment
Management
IIBA™, BABOK™, Certified Business Analysis Professional™, and CBAP™ are
registered marks of the International Institute of Business Analysis, 250 Consumers Road
#301, Toronto, Ontario, M2J 4V6 Canada.
Applied Problem-Solving Tools
•
•
•
•
•
Business process modeling
Data modeling
Decision support tools
Testing tools
Solution assessment tools
Strategic Thinking
•
•
•
•
Fundamentals of strategy
Linking priority requirements with the strategic project plan
Evaluating the solution strategy
Strategies for gathering, documenting and reviewing results
Leadership
• Managing technology
• Reporting results
• Designing processes to improve information flow
C
O
U
R
S
E
S
Introduction to Business Analysis
Enterprise Analysis
Business Analysis is crucial for successful projects, and especially for Information
Technology projects and programs. Often there is a lack of appropriate
communication among those primarily involved with projects, namely: the solution
provider (the project team and the solution developers) and the solution user (the
business unit or customer users). The Business Analyst bridges this communication
gap through their unique understanding of both worlds by eliciting, analyzing,
communicating, and validating requirements; and recommending solutions that
enable achievement of organizational goals through successful projects.
Many decisions concerning projects are made prior to the Business Analyst’s
involvement and are handled by senior management. Business Analysts prepare
reports based upon these decisions. Although the Business Analyst is not directly
involved with the preliminary project decision making, the knowledge of how and
why these decisions were made are critical to the Business Analysis process.
An Overview of Business Analysis Techniques and Methods
This intensive two-day course focuses on the six knowledge areas essential
to Business Analysts, as identified in the International Institute of Business
Analysis’ (IIBA) standard, A Guide to the Business Analysis Body of Knowledge
(BABOK). The knowledge areas include Enterprise Analysis, Requirements
Planning and Management, Requirements Elicitation, Requirements Analysis and
Documentation, Requirements Communication, and Solution Assessment and
Validation. This career focused course is the first step toward earning a Master’s
Certificate in Business Analysis.
Who Should Attend:
•
•
•
•
•
Business Analysts
Project Managers
Executives
Functional managers
Programmers interested in enhancing their performance
Course Features
This course offers a special blend of lecture, real world examples, group discussions
and exercises. It’s a very interactive workshop drawing on the instructor’s expertise and
participants’ actual experiences.
What You Will Cover
Definition of Business Analysis
• Role of the Business Analyst
• IIBA Definition
• IIBA Body of Knowledge
• Track Outline
• Project Objectives and Scope
Requirements Elicitation
• What are requirements?
• Where do you go to elicit requirements?
• How do you elicit requirements?
• What can go wrong?
• What can you do to fix the problem?
Technical Skills
• Structured Query Language
• Programming Concepts
• The Web
Documentation and Delivery
• Documentation Features
• Development Lifecycle
• Requirements Document
• Testing and Quality Assurance
• Communication
Requirements Modeling
• Business Analysis Diagrams
• Use Case Diagrams
• Entity Relationship Diagrams
Here are five main benefits of attending:
• You’ll gain an understanding of the philosophy, methodology and terminology of
Business Analysis.
• You’ll gain deeper understanding of the six knowledge areas of the IIBA’s A Guide
to the Business Analysis Body of Knowledge (BABOK).
• You’ll become familiar with the requirements elicitation, documentation and
communication.
• You’ll understand the importance of solution testing.
• You’ll gain in-depth knowledge required of Business Analysts.
Examining Pre-Project Activities Used to Manage Future
Business Conditions
The skills delivered in this two-day course are designed around IIBA’s first of six
knowledge areas for Business Analysis and introduce you to the complex world of
project decision making. Why is the project happening? – develop a strategic frame
of reference of the key components of the project. What has changed to cause so
much work? – anticipate strategies linked to these changes. The strategic thinking
that goes into risk assessment, project scope, and feasibility studies will permeate
the entire project and affect every aspect of the Business Analyst’s work.
Course Highlights
This course is designed to provide the Business Analyst with a better understanding
of the corporate-level activities that precede every aspect of the project to ensure
the project is delivered on time, within budget and more importantly, that it meets the
needs of the client. Through the integration of instructor-led discussion and real world
examples, you will better understand:
•
•
•
•
•
The interplay of the components of Enterprise Analysis
The importance of maintaining the Business Architecture
How to significantly contribute to a Feasibility Study
The methodologies of Risk Assessment and Project Scope
How to assist in the preparation of business aspects for a project
What You Will Cover
Enterprise Analysis
• Strategic Planning and Goal Setting
• Strategic Role of the Business Analyst
Preparing the Business Case
• What is the Business Case?
• Benefit and Cost Assessment
Business Architecture
• What is Business Architecture?
• Process and Steps to Maintaining
the Business Architecture
• Stakeholders, Deliverables
and Techniques
Risk Assessment
• Risk Identification
• Probability and Impact
• Risk Rating
Feasibility Studies
• Description
• Knowledge and Skills
• Process of a Feasibility Study
• Techniques
Decision Package
• Portfolio Management
• Selection and Prioritization
Determining Project Scope
• Project Management Skills
• Definition and Decomposition
• New Business: Opportunity
or Problem?
Who Should Attend
Individuals involved in project work, including project managers, executives, functional
managers, business analysts, system analysts, requirement managers, IT professionals,
and others who want to be associated with the growing field of Business Analysis.
Knowledge Areas Addressed
• IIBA – Enterprise Analysis
• PMI – Project Scope Management and Project Risk Management.
Knowledge Areas Addressed
• IIBA – Enterprise Analysis, Requirements Planning and Management,
Requirements Elicitation, and Solution Assessment and Validation.
• PMI – Project Integration Management, Project Scope Management, Project
Quality Management, Project Risk Management and Project Communication
Management.
2-day / 14 PDUs / 1.4 CEUs
2-day / 14 PDUs / 1.4 CEUs
C
O
U
Requirements Planning
and Management
A Study of the Management Tasks That Affect
Requirement Elicitation
The decisions concerning how the project is to be handled, how the project teams
must work together and how requirements are elicited are activities that precede
the Business Analysis process.
The focus of this intensive two-day course is on IIBA’s second area of knowledge
and presents a framework for the methods used to elicit requirements, sources of
information and the impact of individuals on the project. Requirements Planning
and Management issues are aligned with requirements for risk assessment,
planning and control, and change control which ultimately have an impact on the
Business Analyst from a strategic perspective.
Course Overview
This course is designed to help the Business Analyst develop the critical skills
needed to manage requirement elicitation and emphasizes five learning objectives:
•
•
•
•
•
Understanding the team roles for the project
Determining the requirements activities and the planning process
Understanding the requirements risk approaches
Developing the ability to estimate activities and manage the project’s scope
Managing change requirements
Course Outline
Requirements Planning
• The Role of the BA
• Knowledge Area Tasks
• Inputs and Outputs
Team Roles
• Identify Team Roles
• The RACI Matrix
• Work Division
• Stakeholders
Requirements Risk Management
• Identify Risks
• Manage Risks
• Control Risks
Requirements Activities
• The Requirements Process
• Selecting Stakeholders
• Elicitation and Communication
Methods
• Solution Assessment and
Validation
Manage Requirements Change
• The Baseline
• Traceability
• Scope Change
• Measuring and Reporting
Planning
• Impact Areas
• Lifecycles
• Stakeholder Expectations
• Re-Planning
S
E
S
Requirements Elicitation
Exploring the Skills Needed to Gather, Produce and Verify
the Project’s Requirements
Requirement elicitation is the most important task facing the Business Analyst.
When requirements are not elicited and specified properly in the very beginning,
the cost of fixing these faulty requirements will skyrocket.
In this course you will learn what are the project requirements and the methods
for gathering requirements. The various techniques for eliciting requirements from
project stakeholders are examined in detail as well as the methods for determining
the thoroughness and accuracy of requirements.
Target Audience
This course is appropriate for Business Analysts, Business Consultants, System
Analysts, Project Managers, Application Specialists, and executives. Programmers
looking to expand and develop their effectiveness will benefit from this program.
Course Overview
The most important and difficult task facing the Business Analyst is correctly
identifying and producing the project requirements. Following this hands-on
procedure you will understand the requirements and the sources of the requirements.
This analysis will help you distinguish differences between business and functional
requirements. You will also learn how to utilize the various methods for eliciting
requirements and understand the problems associated with the elicitation process,
as well as how to overcome these problems. Furthermore, you will learn methods
for verifying the requirements.
Course Agenda
Requirements Elicitation
• The Role of the Business Analyst
• What is Requirements Elicitation?
• Sources of Requirements
Definition and Types of Requirements
• Business Requirements
• User Requirements
• Functional Requirements
• Quality of Service Requirements
• Business Rules
Techniques for Requirements Elicitation
• Facilitation Skills
• Interviews
• Brainstorming
• Prototyping
• Requirements Workshops
Who Should Register
Requirements Testing
• Reviews
• Analysis Checks
• Quality Checks
The course is ideal for:
• Business Consultants, Business Analysts, Project Managers, Application
Specialists, executives, Requirement Managers and Systems Analysts, or
anyone interested in learning new skills as a Business Analyst.
Completing the Requirements
• Final Tasks
• The Requirements Walkthrough
• Documentation
Knowledge Areas Addressed
• IIBA – Requirements Planning and Management
• PMI – Project Integration Management, Project Scope Management, Project
Quality Management, Project Time Management, Project Risk Management,
Project Communications Management and Project Resource Management
2-day / 14 PDUs / 1.4 CEUs
R
Knowledge Areas Addressed
• IIBA – Enterprise Analysis, Requirements Elicitation, Requirements Analysis and
Documentation, and Requirements Communication
• PMI – Project Scope Management and Project Communications Management
2-day / 14 PDUs / 1.4 CEUs
C
O
U
Requirements Analysis
Examining the Essential Skills for Properly Modeling
Requirements, Using a Variety of Diagram Formats
An excellent way to document requirement information is to use various models
available to the Business Analyst. The use of diagrams serves two purposes –
documenting the information gathered and testing the requirements. By recording
and determining the authenticity of the requirements, the Business Analyst can
locate, identify and correct problems. The use of diagrams facilitates this process.
As you progress through this two-day class, you’ll gain the knowledge and the
essential tools used in IT-related projects. You’ll also put into practice the most useful
diagramming techniques. You’ll learn both traditional diagramming methodologies
and UML (Unified Modeling Language) Suite. The course will focus on a variety of
diagramming techniques such as Entity Relations, Process Flow, Use Case, Class
and Activity diagrams. Other diagramming techniques are discussed.
Why You Should Attend
To be a successful Business Analyst, you must understand the philosophy,
methodology and terminology of the profession; plus you must understand the
importance, purpose and use of diagramming during the analysis process.
You’ll gain vital skills used in the UML and Use Case Diagram. Other key learning
objectives include the use of Entity Relationship Diagrams, and Process Flows to
analyze requirements. You’ll also learn how to analyze requirements with the use
of Class and Activity diagrams.
Anyone involved in gathering, analyzing, documenting and validating information
used in today’s business environments. This workshop will also benefit executives,
Project Managers, System Analysts, Business Analysts, Requirement Managers
and Programmers looking to transition into the role of the Business Analyst.
Course Contents
Analysis Diagrams
• Flow Charts
• Data Flow Diagrams
• Function Hierarchy Diagrams
• Object Oriented Thinking
• UML
• Package Diagrams
• Machine State Diagrams
S
E
S
Requirements Documentation
and Communication
Learn the Skills Used to Document and Communicate
Project Requirements
The information gathered during the Requirements Elicitation phase is extremely
important; however, the documentation process is also of vital importance to the
Business Analyst. It forces re-examination of the previously gathered information
and drives the presentation and the validation of the information.
The Requirements Documentation and Communication workshop examines the
project’s need for Business Requirements Specification, Functional Requirements
Specification and the Design Document. These requirements are discussed with
an emphasis on how the requirements are different and their importance among
other documents.
Course Overview
This course draws on experiential exercises, real world examples and instructorled discussion to help you understand the structure of the requirements package
and the business domain model. You will also gain insights into functional and
quality service requirements. With discussion of various documents you’ll learn
how requirements are different at each stage of the development cycle. Other
learning objectives include how to successfully communicate requirements and
how to conduct formal requirements interviews.
Who Should Attend
Who Should Attend
Introduction
• Why Use Diagrams?
• What Diagrams are Available?
R
Structured Analysis
•
•
•
•
•
Entity Relationship Diagram
Business Narrative
Attributes
Relationships
Process Flow Diagram
UML Analysis
• Class Diagram
• Activity Diagram
Use Cases
• Use Case Diagram
• Casual Template
• Detailed Template
Knowledge Areas Covered
• IIBA – Requirements Elicitation, Requirements Analysis and Documentation,
and Requirements Communication
• PMI – Project Scope Management and Project Quality Management
•
•
•
•
Anyone involved in gathering, documenting and validating information
Executives, Managers
IT Professionals who are involved in project work
Project Managers, Business Analysts and Programmers who want to
strengthen their abilities
What You Will Cover
Documentation and
Communication
• Structuring the Requirements
Package
• Documentation Features
• Deliverable Documents
• Development Lifecycle
Business Requirements
Specification
• What am I?
• Procedure
• Outline
• Validation
Functional Requirements
Specification
• What am I?
• Procedure
• Outline
• Validation
Design Document
• What am I?
• Procedure
• Outline
• Validation
Requirements Communication Plan
• Role of the BA
• Communications Plan
• Outline
Presentations and Reviews
• Requirements Package
• Presentations
• Formal Requirements Reviews
Knowledge Areas Addressed
• IIBA – Requirements Elicitation, Requirements Analysis and Documentation,
and Requirements Communication
• PMI – Project Scope Management, Project Quality Management, and Project
Communication Management
2-day / 14 PDUs / 1.4 CEUs
2-day / 14 PDUs / 1.4 CEUs
C
O
U
R
S
E
S
Solution Assessment
and Validation
Technical Skills for Business
Analysts: An Elective Course
The detailed design for the solution begins with requirements elicited and
verified, and then moves to documentation and assessment of the results.
This raises the question, is the Business Analyst’s job completed at this point?
The answer is “no,” because a well designed solution must still be executed by
functional organizations.
The Business Analyst must interface with the technical staff as well as the
development team that actually implements solutions. The Business Analyst, to
effectively serve in that role, must understand, use appropriate terminology and
speak the language of business, project managers, and project developers.
Learning the Business Analysis Process Designed to
Ensure a Successful Solution
The business processes are natural activities performed by the Business Analyst
that produce value, meet the needs of the customer and produce revenue for the
organization. Managing the processes is the key to successful organizations.
Therefore, the Business Analyst is better prepared to assist with the selection
of a solution, monitor developments to ensure they continue to meet the project
requirements, and oversee and assist with the implementation process. This
requires complete familiarity with quality assurance procedures, assistance with
and participation in the testing activities.
Course Overview
This course provides the Business Analyst with the steps necessary to ensure the
solution follows the solution designed during the analysis process and the steps
needed to determine whether the solution was successful. Armed with a thorough
understanding of the input and output and interrelationship of each step, you can:
• Understand the need to consider alternative solutions
• Understand the steps needed to determine which alternative solution is
correct
• Prepare and supervise solution testing
• Support the implementation of the solution
• Evaluate post implementation review process
Who Will Benefit
• Project or Program Managers
• Team Leaders
• Anyone needing the know-how to design and ensure a successful solution
Course Agenda
Solution Assessment and Validation
• The Role of the Business Analyst
• Inputs and Outputs
• Knowledge needed by the BA
Deciding on a Solution
• Why Do We Need Alternate
Solutions?
• Technology Options
• Selecting a Solution
Validating the Solution
• Testing Overview
• Types of Testing
• The Test Team
• Test Schedules and Levels
The Test Plan
• Continuous Lifecycle
Improvement
• Creating the Test Plan
• Test Cases
Implementing and Communicating
the Solution
• The Implementation Plan
• Data Conversion
• Solution Impacts
• The Post Implementation
Review
Knowledge Areas Addressed
• IIBA – Requirements Elicitation, Requirements Communication, Solution
Assessment and Validation
• PMI – Project Scope Management, Project Quality Management, and Project
Risk Management
A Study of the Technical Skills Required to Properly
Interact with the Project Development Team
Given the high degree of interaction required in this relationship, this course
is designed to prepare Business Analysts with enough technical knowledge to
actively engage in meaningful discussions to facilitate the testing of proposed
solutions. The course focuses on Structured Query Language (SQL), programming
concepts, technical jargon and the technical components of a web based operation.
Configuration Management is also discussed.
Who Should Attend
This course is appropriate for individuals in or getting ready for a Business Analyst
position, results-driven Project Managers, Program Managers, Program Planners,
Engineers, Engineering Managers, Production Managers as well as all those
associated with project management.
Unique Features
Throughout this course, your learning is enriched by lecture, case studies,
classroom discussions, real world examples and exercises. At the end of the
second day, you’ll:
• Have a better understanding of the role of the Business Analyst with
technical staff
• Learn how to use elements of Structured Query Language to perform
basic queries
• Deepen your understanding of computer processing, programming and
program flow control
• Become aware of the basic history and structure of the web development
environment
• Learn the methods and terms involved in software configuration
management and version control
Another unique feature, you’ll actively use Microsoft Access® to do simple
programming tasks in order to more fully understand the technical requirements. It
is recommended, while not mandatory, that you bring your laptop computer loaded
with Microsoft Access (which is included in Microsoft Office) to class.
Course Focuses
The Technical Role of the BA
• Definition of Business Analysis
• Why Learn Technical Skills?
• Role of the Technical Team
• Technical Terms
Structured Query Language
• Relational Database Concept
• Purpose of SQL
• SQL Components
• Basic Queries
• Table Joins
• Advanced SQL
• Database Structures
Programming Concepts
• History
• Application Development
• Enhancing the Default Application
• Visual Basic Coding
• Program Flow Control
Web Applications
• History and Evolution
• Pieces of the Web Environment
• Stateless Nature of the Web
Configuration Management
• Version Control
• Concurrent Development
• Branching
• Merging
Knowledge Areas Addressed
• IIBA – Requirements Elicitation, Requirements Analysis and Documentation,
Requirements Communication, and Solution Assessment and Validation
2-day / 14 PDUs / 1.4 CEUs
2-day / 1.4 CEUs
R
E
G
I
S
More Reasons to Attend
• Exceptional Faculty. Learn from a world class faculty. Courses are led by a handpicked group of seasoned professionals, all of whom have experience with industry,
government and academia. They focus on what matters most in business... making
it work. Most of the instructors are consultants or have held senior management
positions in world leading companies.
• Immediate Application. You can immediately apply Business Analysis
concepts to your job because you’ll learn new tools, strategies and techniques
that produce results.
• Interact With Experienced Peers. The basic make-up of the class makes
discussions and teamwork relevant to real world applications and allows you to test
your ideas against experienced or seasoned peers.
• Become a More Valuable Employee. You can enhance your career prospects by
transferring Business Analysis thinking directly to your organization.
• Expand Your Business Network. The program is structured to foster relationships
with the faculty and peers. As a result, the team spirit develops and creates a lasting
network of professional contacts and friendships.
• Specially Designed Workshop Manual. It is uniquely designed to relieve you of the
burden of taking copious notes and provides you with a ready reference that you may
use over and over again.
T
R
A
T
I
O
N
5 Ways to Register
Phone: 1.888.762.3683
Fax: Fax your completed form to 412.963.8618
Online:www.PMCentersUSA.com
Mail: PMCentersUSA
634 Alpha Drive, RIDC Park
Pittsburgh, PA 15238
20%
SAVINGS
by
registering
for an
entire track!
E-mail: batraining@PMCentersUSA.com
Master’s Certificate in Business Analysis
q Master’s Certificate Track
Selected Individual Course Title:_________________________________________ Date: ________________________________________
• Earn Professional Education Credits. You’ll earn Professional Development
Units (PDUs) and/or Continuing Education Units (CEUs). They are approved for
each course.
Participant Information (Please Print)
• Framed Certificate to Showcase Your Achievements. This certificate is issued by
the Center for Advanced Management Programs when you successfully complete
the Business Analysis program.
Title: _______________________________________________________________
• Save $1,393 for a Seven Course Certificate Track. The fee includes materials,
continental breakfast, lunch, refreshment breaks each day and free parking.
• Satisfaction Guaranteed. All of our seminars are satisfaction guaranteed. If for any
reason you are dissatisfied, please call 1.888.762.3683 stating the reason you were
not satisfied, and we’ll arrange for you to attend another class free.
General Information
Location/Time:
University of Houston-Clear Lake, 2700 Bay Area Boulevard, Bayou Building,
Houston, Texas 77058. Each seminar will be held 8 a.m. to 4 p.m., with check-in
from 7:30-8 a.m. If you have any questions, please call the CAMP registration
office at 281.283.3121 or 281.283.3133.
Payment Policy:
Your registration is not complete unless we receive one of the following by the
start of the seminar: payment in full, an approved purchase order or an approved
Training Authorization (government agencies).
Name:_ _____________________________________________________________
First
M.I.
Last
Approving Manager:_ __________________________________________________
Organization/Company:_________________________________________________
Business Address:_____________________________________________________
Mail Stop: ___________________________________________________________
City:_____________________________ State:_______ Zip:_____________________
Office Phone:__________________________ Cell Phone:_ ____________________
Fax:__________________________
Email Address:������������������������������������������������������
May we contact you via e-mail?
q Yes
q No
Customer I.D. Number (from mailing label): _________________________________
Confirming phone registration (telephone number):_ __________________________
Payment Information (please pay before the program, no third party payment)
Transfer/Cancellation:
If you cannot attend, you may call to substitute another person without penalty,
or transfer your registration and attend on another date within a 12 month period.
No-shows cannot transfer payment to other classes and will not receive a refund.
q Purchase Order attached #__________________________________________ Parking: Reserved lot “R” is the designated parking area for seminar participants.
q Invoice my company, Attention: ______________________________________
On-Site Programs:
Call Bob Miller at 412.963.8624 about on-site and customized programs.
q Charge: q Visa
Cancellation/Program Changes:
Cancellations made less than 7 days prior to the start of the seminar will be
charged a $250 cancellation fee. If you fail to attend the course without notifying
PMCentersUSA, the full course fee will be charged. PMCentersUSA reserves
the right to make changes in programs and speakers or to cancel programs if
the enrollment criteria are not met or when conditions prevail beyond its control.
Every effort will be made to contact each enrollee if a program is cancelled. If
a program is not held for any reason, PMCentersUSA’s liability is limited to the
refund of the registration fee.
Name on Card
q Check enclosed payable to: PMCentersUSA
Exp. Date
q MasterCard
q Discover
q Amex
Card #
Continuing Education Credits
q PDU/CEU requested,
Include SSN
or Driver’s License number and State:
Special Accommodations:
Any individual who requires a special accommodation for a specific disability
should contact the Center for Advanced Management Programs at 281.283.3121
at least one week prior to the seminar date.
University of Houston-Clear Lake, School of Business, Center for Advanced
Management Programs, in partnership with PMCentersUSA, offers you the
opportunity to earn a professional certificate.
634 Alpha Drive
RIDC Park
Pittsburgh, PA 15238
Toll Free 1.888.PMCenters (1.888.762.3683)
www.PMCentersUSA.com
Master’s Certificate At-A-Glance
•Prepares you for the industry recognized certification by the International Institute of
Business Analysis (IIBA™) – Certified Business Analysis Professional (CBAP™).
•Helps you identify, analyze and design processes to improve the overall information
flow in your organization.
•You’ll learn practical skills that help you determine the business requirements that drive
IS/IT-related projects.
•You’ll not only learn these skills, but you’ll learn how to put them into practice.
•This certificate program requires you to complete a total of seven courses that involves
98 hours of classroom instruction.
in
uc
d
er
a ti
ea
A L
on
•It may be completed in as little as seven weeks.
E x e c u tiv e
Ed
School of Business
2700 Bay Area Boulevard
Houston, TX 77058
www.camp-uhcl.org
281.283.3133 or 281.283.3121