e x e c u t i v e e d u c a t i o n a ti in uc d ea A L er on Maximize Your Opportunities with real world Business Analysis training from E x e c u tiv e Ed In association with PMCentersUSA IIBA Endorsed Education Provider and PMI Global Chartered Registered Education Provider Toll Free 1.888.PMCenters (1.888.762.3683) www.PMCentersUSA.com • Expand your knowledge and skills with career building courses • Earn the Master’s Certificate and showcase your expertise • Gain the recognition and rewards that go with individual achievement • Meet training requirements consistent with the International Institute of Business Analysis’ (IIBA™) standard, A Guide to the Business Analysis Body of Knowledge™ (BABOK ™) • Prepare for IIBA’s Certified Business Analysis Professional™ (CBAP™) certification examination Master’s Certificate in Business Analysis Built on the International Institute of Business Analysis’ standard, A Guide to the Business Analysis Body of Knowledge (BABOK) which is becoming the industry standard for the Business Analysis profession within the Information Technology (IT) industry and the general business community. Courses may be taken individually, as part of the certificate program, or as a seven course track. All courses are offered twice a year. The university, however, reserves the right to cancel individual program offerings if enrollment criteria are not met or when conditions prevail beyond its control. The Business Analysis profession is gaining importance in the business community and with IT projects. The University of Houston-Clear Lake’s Master’s Certificate in Business Analysis program is designed for those seeking professional development in the Business Analysis profession. It is especially helpful to those who want a career boost in their organization. Related Courses Today’s work environment is more demanding than ever. Whether you’re a member of an IT team, project manager, a seasoned or new business analyst, or an experienced manager, you’re probably under pressure to improve your performance and increase your level of productivity. That’s why the Master’s Certificate in Business Analysis at the University of HoustonClear Lake is the right career-enhancing choice for you and your colleagues. You’ll learn from seasoned professionals with outstanding credentials. They are industry leaders with extensive Business Analysis experience. Some operate their own business analysis consulting firms, while others are senior business analysts. These subject matter experts were chosen for their ability to present relevant, “hands-on” information that can be applied to real business situations. Those employed in the field of Business Analysis perform a variety of job functions in the complex business and IT communities, interfacing with various levels of management in small and large organizations. Professionals in this field are specialists in a role that demands in-depth knowledge of the business, risk management, goal setting, testing the requirements for project’s completeness and correctness, tools used by IT professionals, change requirements, and the selection of solutions. Business Analysis professionals must comply with local, state and federal government regulations, participate in cost reduction programs, and coordinate activities of the project managers and IT professionals. They may also be called upon to advise on business strategies and coordinate day-to-day business activities. The related courses are structured and focused on meeting your job and career requirements and goals. Courses are currently offered by PMCentersUSA in association with the University of Houston-Clear Lake and include: ■ Introduction to Business Analysis ■ Enterprise Analysis ■ Requirements Planning and Management ■ Requirements Elicitation ■ Requirements Analysis ■ Requirements Documentation and Communication ■ Solution Assessments and Validation These are the core courses for the Master’s Certificate program and are supported by one optional course – Technical Skills for the Business Analyst. It’s an entry-level programming class designed to provide basic technical skills for those individuals needing such a course. Many individuals are pursuing the field of Business Analysis to energize their careers, update professional expertise, explore emerging specialties in a new field of study, justify promotion through needed training and to create opportunities for a new career. All of the courses described in this brochure have been approved by the International Institute of Business Analysis (IIBA) and can help you build the skills and foundation for a successful career. Arrangements can be made for organizations that are planning to send several professionals to this certificate program, for a classroom audit to have a first hand look at the faculty, program contents and the learning environment. Working in a wide range of functions, a successful Business Analyst is required to possess knowledge and skills in • financial statement analysis • risk management • planning requirements • reviewing requirement documents • developing business analysis methodology • reports and budget preparation A Master’s Certificate documents your skills, skills that employers demand in Business Analysts. If you are already working in the Business Analysis field, you will appreciate the chance to update and enhance your professional skill set, making yourself more valuable to your organization and nurturing your personal career. The Content Theme for the BA Master’s Certificate Functional Skills of the Business Analyst • • • • • • • • Philosophy, methods and terminology Corporate level activities related to projects Verification and validation fundamentals Quality analysis Communication Elicitation processes Assessment Management IIBA™, BABOK™, Certified Business Analysis Professional™, and CBAP™ are registered marks of the International Institute of Business Analysis, 250 Consumers Road #301, Toronto, Ontario, M2J 4V6 Canada. Applied Problem-Solving Tools • • • • • Business process modeling Data modeling Decision support tools Testing tools Solution assessment tools Strategic Thinking • • • • Fundamentals of strategy Linking priority requirements with the strategic project plan Evaluating the solution strategy Strategies for gathering, documenting and reviewing results Leadership • Managing technology • Reporting results • Designing processes to improve information flow C O U R S E S Introduction to Business Analysis Enterprise Analysis Business Analysis is crucial for successful projects, and especially for Information Technology projects and programs. Often there is a lack of appropriate communication among those primarily involved with projects, namely: the solution provider (the project team and the solution developers) and the solution user (the business unit or customer users). The Business Analyst bridges this communication gap through their unique understanding of both worlds by eliciting, analyzing, communicating, and validating requirements; and recommending solutions that enable achievement of organizational goals through successful projects. Many decisions concerning projects are made prior to the Business Analyst’s involvement and are handled by senior management. Business Analysts prepare reports based upon these decisions. Although the Business Analyst is not directly involved with the preliminary project decision making, the knowledge of how and why these decisions were made are critical to the Business Analysis process. An Overview of Business Analysis Techniques and Methods This intensive two-day course focuses on the six knowledge areas essential to Business Analysts, as identified in the International Institute of Business Analysis’ (IIBA) standard, A Guide to the Business Analysis Body of Knowledge (BABOK). The knowledge areas include Enterprise Analysis, Requirements Planning and Management, Requirements Elicitation, Requirements Analysis and Documentation, Requirements Communication, and Solution Assessment and Validation. This career focused course is the first step toward earning a Master’s Certificate in Business Analysis. Who Should Attend: • • • • • Business Analysts Project Managers Executives Functional managers Programmers interested in enhancing their performance Course Features This course offers a special blend of lecture, real world examples, group discussions and exercises. It’s a very interactive workshop drawing on the instructor’s expertise and participants’ actual experiences. What You Will Cover Definition of Business Analysis • Role of the Business Analyst • IIBA Definition • IIBA Body of Knowledge • Track Outline • Project Objectives and Scope Requirements Elicitation • What are requirements? • Where do you go to elicit requirements? • How do you elicit requirements? • What can go wrong? • What can you do to fix the problem? Technical Skills • Structured Query Language • Programming Concepts • The Web Documentation and Delivery • Documentation Features • Development Lifecycle • Requirements Document • Testing and Quality Assurance • Communication Requirements Modeling • Business Analysis Diagrams • Use Case Diagrams • Entity Relationship Diagrams Here are five main benefits of attending: • You’ll gain an understanding of the philosophy, methodology and terminology of Business Analysis. • You’ll gain deeper understanding of the six knowledge areas of the IIBA’s A Guide to the Business Analysis Body of Knowledge (BABOK). • You’ll become familiar with the requirements elicitation, documentation and communication. • You’ll understand the importance of solution testing. • You’ll gain in-depth knowledge required of Business Analysts. Examining Pre-Project Activities Used to Manage Future Business Conditions The skills delivered in this two-day course are designed around IIBA’s first of six knowledge areas for Business Analysis and introduce you to the complex world of project decision making. Why is the project happening? – develop a strategic frame of reference of the key components of the project. What has changed to cause so much work? – anticipate strategies linked to these changes. The strategic thinking that goes into risk assessment, project scope, and feasibility studies will permeate the entire project and affect every aspect of the Business Analyst’s work. Course Highlights This course is designed to provide the Business Analyst with a better understanding of the corporate-level activities that precede every aspect of the project to ensure the project is delivered on time, within budget and more importantly, that it meets the needs of the client. Through the integration of instructor-led discussion and real world examples, you will better understand: • • • • • The interplay of the components of Enterprise Analysis The importance of maintaining the Business Architecture How to significantly contribute to a Feasibility Study The methodologies of Risk Assessment and Project Scope How to assist in the preparation of business aspects for a project What You Will Cover Enterprise Analysis • Strategic Planning and Goal Setting • Strategic Role of the Business Analyst Preparing the Business Case • What is the Business Case? • Benefit and Cost Assessment Business Architecture • What is Business Architecture? • Process and Steps to Maintaining the Business Architecture • Stakeholders, Deliverables and Techniques Risk Assessment • Risk Identification • Probability and Impact • Risk Rating Feasibility Studies • Description • Knowledge and Skills • Process of a Feasibility Study • Techniques Decision Package • Portfolio Management • Selection and Prioritization Determining Project Scope • Project Management Skills • Definition and Decomposition • New Business: Opportunity or Problem? Who Should Attend Individuals involved in project work, including project managers, executives, functional managers, business analysts, system analysts, requirement managers, IT professionals, and others who want to be associated with the growing field of Business Analysis. Knowledge Areas Addressed • IIBA – Enterprise Analysis • PMI – Project Scope Management and Project Risk Management. Knowledge Areas Addressed • IIBA – Enterprise Analysis, Requirements Planning and Management, Requirements Elicitation, and Solution Assessment and Validation. • PMI – Project Integration Management, Project Scope Management, Project Quality Management, Project Risk Management and Project Communication Management. 2-day / 14 PDUs / 1.4 CEUs 2-day / 14 PDUs / 1.4 CEUs C O U Requirements Planning and Management A Study of the Management Tasks That Affect Requirement Elicitation The decisions concerning how the project is to be handled, how the project teams must work together and how requirements are elicited are activities that precede the Business Analysis process. The focus of this intensive two-day course is on IIBA’s second area of knowledge and presents a framework for the methods used to elicit requirements, sources of information and the impact of individuals on the project. Requirements Planning and Management issues are aligned with requirements for risk assessment, planning and control, and change control which ultimately have an impact on the Business Analyst from a strategic perspective. Course Overview This course is designed to help the Business Analyst develop the critical skills needed to manage requirement elicitation and emphasizes five learning objectives: • • • • • Understanding the team roles for the project Determining the requirements activities and the planning process Understanding the requirements risk approaches Developing the ability to estimate activities and manage the project’s scope Managing change requirements Course Outline Requirements Planning • The Role of the BA • Knowledge Area Tasks • Inputs and Outputs Team Roles • Identify Team Roles • The RACI Matrix • Work Division • Stakeholders Requirements Risk Management • Identify Risks • Manage Risks • Control Risks Requirements Activities • The Requirements Process • Selecting Stakeholders • Elicitation and Communication Methods • Solution Assessment and Validation Manage Requirements Change • The Baseline • Traceability • Scope Change • Measuring and Reporting Planning • Impact Areas • Lifecycles • Stakeholder Expectations • Re-Planning S E S Requirements Elicitation Exploring the Skills Needed to Gather, Produce and Verify the Project’s Requirements Requirement elicitation is the most important task facing the Business Analyst. When requirements are not elicited and specified properly in the very beginning, the cost of fixing these faulty requirements will skyrocket. In this course you will learn what are the project requirements and the methods for gathering requirements. The various techniques for eliciting requirements from project stakeholders are examined in detail as well as the methods for determining the thoroughness and accuracy of requirements. Target Audience This course is appropriate for Business Analysts, Business Consultants, System Analysts, Project Managers, Application Specialists, and executives. Programmers looking to expand and develop their effectiveness will benefit from this program. Course Overview The most important and difficult task facing the Business Analyst is correctly identifying and producing the project requirements. Following this hands-on procedure you will understand the requirements and the sources of the requirements. This analysis will help you distinguish differences between business and functional requirements. You will also learn how to utilize the various methods for eliciting requirements and understand the problems associated with the elicitation process, as well as how to overcome these problems. Furthermore, you will learn methods for verifying the requirements. Course Agenda Requirements Elicitation • The Role of the Business Analyst • What is Requirements Elicitation? • Sources of Requirements Definition and Types of Requirements • Business Requirements • User Requirements • Functional Requirements • Quality of Service Requirements • Business Rules Techniques for Requirements Elicitation • Facilitation Skills • Interviews • Brainstorming • Prototyping • Requirements Workshops Who Should Register Requirements Testing • Reviews • Analysis Checks • Quality Checks The course is ideal for: • Business Consultants, Business Analysts, Project Managers, Application Specialists, executives, Requirement Managers and Systems Analysts, or anyone interested in learning new skills as a Business Analyst. Completing the Requirements • Final Tasks • The Requirements Walkthrough • Documentation Knowledge Areas Addressed • IIBA – Requirements Planning and Management • PMI – Project Integration Management, Project Scope Management, Project Quality Management, Project Time Management, Project Risk Management, Project Communications Management and Project Resource Management 2-day / 14 PDUs / 1.4 CEUs R Knowledge Areas Addressed • IIBA – Enterprise Analysis, Requirements Elicitation, Requirements Analysis and Documentation, and Requirements Communication • PMI – Project Scope Management and Project Communications Management 2-day / 14 PDUs / 1.4 CEUs C O U Requirements Analysis Examining the Essential Skills for Properly Modeling Requirements, Using a Variety of Diagram Formats An excellent way to document requirement information is to use various models available to the Business Analyst. The use of diagrams serves two purposes – documenting the information gathered and testing the requirements. By recording and determining the authenticity of the requirements, the Business Analyst can locate, identify and correct problems. The use of diagrams facilitates this process. As you progress through this two-day class, you’ll gain the knowledge and the essential tools used in IT-related projects. You’ll also put into practice the most useful diagramming techniques. You’ll learn both traditional diagramming methodologies and UML (Unified Modeling Language) Suite. The course will focus on a variety of diagramming techniques such as Entity Relations, Process Flow, Use Case, Class and Activity diagrams. Other diagramming techniques are discussed. Why You Should Attend To be a successful Business Analyst, you must understand the philosophy, methodology and terminology of the profession; plus you must understand the importance, purpose and use of diagramming during the analysis process. You’ll gain vital skills used in the UML and Use Case Diagram. Other key learning objectives include the use of Entity Relationship Diagrams, and Process Flows to analyze requirements. You’ll also learn how to analyze requirements with the use of Class and Activity diagrams. Anyone involved in gathering, analyzing, documenting and validating information used in today’s business environments. This workshop will also benefit executives, Project Managers, System Analysts, Business Analysts, Requirement Managers and Programmers looking to transition into the role of the Business Analyst. Course Contents Analysis Diagrams • Flow Charts • Data Flow Diagrams • Function Hierarchy Diagrams • Object Oriented Thinking • UML • Package Diagrams • Machine State Diagrams S E S Requirements Documentation and Communication Learn the Skills Used to Document and Communicate Project Requirements The information gathered during the Requirements Elicitation phase is extremely important; however, the documentation process is also of vital importance to the Business Analyst. It forces re-examination of the previously gathered information and drives the presentation and the validation of the information. The Requirements Documentation and Communication workshop examines the project’s need for Business Requirements Specification, Functional Requirements Specification and the Design Document. These requirements are discussed with an emphasis on how the requirements are different and their importance among other documents. Course Overview This course draws on experiential exercises, real world examples and instructorled discussion to help you understand the structure of the requirements package and the business domain model. You will also gain insights into functional and quality service requirements. With discussion of various documents you’ll learn how requirements are different at each stage of the development cycle. Other learning objectives include how to successfully communicate requirements and how to conduct formal requirements interviews. Who Should Attend Who Should Attend Introduction • Why Use Diagrams? • What Diagrams are Available? R Structured Analysis • • • • • Entity Relationship Diagram Business Narrative Attributes Relationships Process Flow Diagram UML Analysis • Class Diagram • Activity Diagram Use Cases • Use Case Diagram • Casual Template • Detailed Template Knowledge Areas Covered • IIBA – Requirements Elicitation, Requirements Analysis and Documentation, and Requirements Communication • PMI – Project Scope Management and Project Quality Management • • • • Anyone involved in gathering, documenting and validating information Executives, Managers IT Professionals who are involved in project work Project Managers, Business Analysts and Programmers who want to strengthen their abilities What You Will Cover Documentation and Communication • Structuring the Requirements Package • Documentation Features • Deliverable Documents • Development Lifecycle Business Requirements Specification • What am I? • Procedure • Outline • Validation Functional Requirements Specification • What am I? • Procedure • Outline • Validation Design Document • What am I? • Procedure • Outline • Validation Requirements Communication Plan • Role of the BA • Communications Plan • Outline Presentations and Reviews • Requirements Package • Presentations • Formal Requirements Reviews Knowledge Areas Addressed • IIBA – Requirements Elicitation, Requirements Analysis and Documentation, and Requirements Communication • PMI – Project Scope Management, Project Quality Management, and Project Communication Management 2-day / 14 PDUs / 1.4 CEUs 2-day / 14 PDUs / 1.4 CEUs C O U R S E S Solution Assessment and Validation Technical Skills for Business Analysts: An Elective Course The detailed design for the solution begins with requirements elicited and verified, and then moves to documentation and assessment of the results. This raises the question, is the Business Analyst’s job completed at this point? The answer is “no,” because a well designed solution must still be executed by functional organizations. The Business Analyst must interface with the technical staff as well as the development team that actually implements solutions. The Business Analyst, to effectively serve in that role, must understand, use appropriate terminology and speak the language of business, project managers, and project developers. Learning the Business Analysis Process Designed to Ensure a Successful Solution The business processes are natural activities performed by the Business Analyst that produce value, meet the needs of the customer and produce revenue for the organization. Managing the processes is the key to successful organizations. Therefore, the Business Analyst is better prepared to assist with the selection of a solution, monitor developments to ensure they continue to meet the project requirements, and oversee and assist with the implementation process. This requires complete familiarity with quality assurance procedures, assistance with and participation in the testing activities. Course Overview This course provides the Business Analyst with the steps necessary to ensure the solution follows the solution designed during the analysis process and the steps needed to determine whether the solution was successful. Armed with a thorough understanding of the input and output and interrelationship of each step, you can: • Understand the need to consider alternative solutions • Understand the steps needed to determine which alternative solution is correct • Prepare and supervise solution testing • Support the implementation of the solution • Evaluate post implementation review process Who Will Benefit • Project or Program Managers • Team Leaders • Anyone needing the know-how to design and ensure a successful solution Course Agenda Solution Assessment and Validation • The Role of the Business Analyst • Inputs and Outputs • Knowledge needed by the BA Deciding on a Solution • Why Do We Need Alternate Solutions? • Technology Options • Selecting a Solution Validating the Solution • Testing Overview • Types of Testing • The Test Team • Test Schedules and Levels The Test Plan • Continuous Lifecycle Improvement • Creating the Test Plan • Test Cases Implementing and Communicating the Solution • The Implementation Plan • Data Conversion • Solution Impacts • The Post Implementation Review Knowledge Areas Addressed • IIBA – Requirements Elicitation, Requirements Communication, Solution Assessment and Validation • PMI – Project Scope Management, Project Quality Management, and Project Risk Management A Study of the Technical Skills Required to Properly Interact with the Project Development Team Given the high degree of interaction required in this relationship, this course is designed to prepare Business Analysts with enough technical knowledge to actively engage in meaningful discussions to facilitate the testing of proposed solutions. The course focuses on Structured Query Language (SQL), programming concepts, technical jargon and the technical components of a web based operation. Configuration Management is also discussed. Who Should Attend This course is appropriate for individuals in or getting ready for a Business Analyst position, results-driven Project Managers, Program Managers, Program Planners, Engineers, Engineering Managers, Production Managers as well as all those associated with project management. Unique Features Throughout this course, your learning is enriched by lecture, case studies, classroom discussions, real world examples and exercises. At the end of the second day, you’ll: • Have a better understanding of the role of the Business Analyst with technical staff • Learn how to use elements of Structured Query Language to perform basic queries • Deepen your understanding of computer processing, programming and program flow control • Become aware of the basic history and structure of the web development environment • Learn the methods and terms involved in software configuration management and version control Another unique feature, you’ll actively use Microsoft Access® to do simple programming tasks in order to more fully understand the technical requirements. It is recommended, while not mandatory, that you bring your laptop computer loaded with Microsoft Access (which is included in Microsoft Office) to class. Course Focuses The Technical Role of the BA • Definition of Business Analysis • Why Learn Technical Skills? • Role of the Technical Team • Technical Terms Structured Query Language • Relational Database Concept • Purpose of SQL • SQL Components • Basic Queries • Table Joins • Advanced SQL • Database Structures Programming Concepts • History • Application Development • Enhancing the Default Application • Visual Basic Coding • Program Flow Control Web Applications • History and Evolution • Pieces of the Web Environment • Stateless Nature of the Web Configuration Management • Version Control • Concurrent Development • Branching • Merging Knowledge Areas Addressed • IIBA – Requirements Elicitation, Requirements Analysis and Documentation, Requirements Communication, and Solution Assessment and Validation 2-day / 14 PDUs / 1.4 CEUs 2-day / 1.4 CEUs R E G I S More Reasons to Attend • Exceptional Faculty. Learn from a world class faculty. Courses are led by a handpicked group of seasoned professionals, all of whom have experience with industry, government and academia. They focus on what matters most in business... making it work. Most of the instructors are consultants or have held senior management positions in world leading companies. • Immediate Application. You can immediately apply Business Analysis concepts to your job because you’ll learn new tools, strategies and techniques that produce results. • Interact With Experienced Peers. The basic make-up of the class makes discussions and teamwork relevant to real world applications and allows you to test your ideas against experienced or seasoned peers. • Become a More Valuable Employee. You can enhance your career prospects by transferring Business Analysis thinking directly to your organization. • Expand Your Business Network. The program is structured to foster relationships with the faculty and peers. As a result, the team spirit develops and creates a lasting network of professional contacts and friendships. • Specially Designed Workshop Manual. It is uniquely designed to relieve you of the burden of taking copious notes and provides you with a ready reference that you may use over and over again. T R A T I O N 5 Ways to Register Phone: 1.888.762.3683 Fax: Fax your completed form to 412.963.8618 Online:www.PMCentersUSA.com Mail: PMCentersUSA 634 Alpha Drive, RIDC Park Pittsburgh, PA 15238 20% SAVINGS by registering for an entire track! E-mail: batraining@PMCentersUSA.com Master’s Certificate in Business Analysis q Master’s Certificate Track Selected Individual Course Title:_________________________________________ Date: ________________________________________ • Earn Professional Education Credits. You’ll earn Professional Development Units (PDUs) and/or Continuing Education Units (CEUs). They are approved for each course. Participant Information (Please Print) • Framed Certificate to Showcase Your Achievements. This certificate is issued by the Center for Advanced Management Programs when you successfully complete the Business Analysis program. Title: _______________________________________________________________ • Save $1,393 for a Seven Course Certificate Track. The fee includes materials, continental breakfast, lunch, refreshment breaks each day and free parking. • Satisfaction Guaranteed. All of our seminars are satisfaction guaranteed. If for any reason you are dissatisfied, please call 1.888.762.3683 stating the reason you were not satisfied, and we’ll arrange for you to attend another class free. General Information Location/Time: University of Houston-Clear Lake, 2700 Bay Area Boulevard, Bayou Building, Houston, Texas 77058. Each seminar will be held 8 a.m. to 4 p.m., with check-in from 7:30-8 a.m. If you have any questions, please call the CAMP registration office at 281.283.3121 or 281.283.3133. Payment Policy: Your registration is not complete unless we receive one of the following by the start of the seminar: payment in full, an approved purchase order or an approved Training Authorization (government agencies). Name:_ _____________________________________________________________ First M.I. Last Approving Manager:_ __________________________________________________ Organization/Company:_________________________________________________ Business Address:_____________________________________________________ Mail Stop: ___________________________________________________________ City:_____________________________ State:_______ Zip:_____________________ Office Phone:__________________________ Cell Phone:_ ____________________ Fax:__________________________ Email Address:������������������������������������������������������ May we contact you via e-mail? q Yes q No Customer I.D. Number (from mailing label): _________________________________ Confirming phone registration (telephone number):_ __________________________ Payment Information (please pay before the program, no third party payment) Transfer/Cancellation: If you cannot attend, you may call to substitute another person without penalty, or transfer your registration and attend on another date within a 12 month period. No-shows cannot transfer payment to other classes and will not receive a refund. q Purchase Order attached #__________________________________________ Parking: Reserved lot “R” is the designated parking area for seminar participants. q Invoice my company, Attention: ______________________________________ On-Site Programs: Call Bob Miller at 412.963.8624 about on-site and customized programs. q Charge: q Visa Cancellation/Program Changes: Cancellations made less than 7 days prior to the start of the seminar will be charged a $250 cancellation fee. If you fail to attend the course without notifying PMCentersUSA, the full course fee will be charged. PMCentersUSA reserves the right to make changes in programs and speakers or to cancel programs if the enrollment criteria are not met or when conditions prevail beyond its control. Every effort will be made to contact each enrollee if a program is cancelled. If a program is not held for any reason, PMCentersUSA’s liability is limited to the refund of the registration fee. Name on Card q Check enclosed payable to: PMCentersUSA Exp. Date q MasterCard q Discover q Amex Card # Continuing Education Credits q PDU/CEU requested, Include SSN or Driver’s License number and State: Special Accommodations: Any individual who requires a special accommodation for a specific disability should contact the Center for Advanced Management Programs at 281.283.3121 at least one week prior to the seminar date. University of Houston-Clear Lake, School of Business, Center for Advanced Management Programs, in partnership with PMCentersUSA, offers you the opportunity to earn a professional certificate. 634 Alpha Drive RIDC Park Pittsburgh, PA 15238 Toll Free 1.888.PMCenters (1.888.762.3683) www.PMCentersUSA.com Master’s Certificate At-A-Glance •Prepares you for the industry recognized certification by the International Institute of Business Analysis (IIBA™) – Certified Business Analysis Professional (CBAP™). •Helps you identify, analyze and design processes to improve the overall information flow in your organization. •You’ll learn practical skills that help you determine the business requirements that drive IS/IT-related projects. •You’ll not only learn these skills, but you’ll learn how to put them into practice. •This certificate program requires you to complete a total of seven courses that involves 98 hours of classroom instruction. in uc d er a ti ea A L on •It may be completed in as little as seven weeks. E x e c u tiv e Ed School of Business 2700 Bay Area Boulevard Houston, TX 77058 www.camp-uhcl.org 281.283.3133 or 281.283.3121