Harborview & UW Medical Center
New Employee Orientation
Workbook
March 1, 2016
Contact your NEO Facilitator:
Jana Wittrock, PHR
New Employee Orientation Specialist
UW Medicine Health System Human Resources
Organization Development and Training (OD&T)
Email: wittrock@uw.edu
Box: 359422
New Employee Orientation Agenda
7:00-7:45
Check-in & Badging Photos
7:45-8:00
Welcome & Logistics
8:00-8:45
Welcome & Introduction to UW Medicine
8:45-9:30
Patient Safety
9:30-9:45
Break
9:45-10:30
Do the Right Thing: Respectful Culture
10:30-11:30
Do the Right Thing: Compliance/IT Security
11:30-12:30
Lunch
12:30-1:00
Safety: Workplace Violence Prevention
1:00-1:30
Safety: Infection Prevention
1:30-2:00
Safety: Environment of Care
2:00-2:05
Patient Story
2:05-2:20
Break
2:20-2:40
Benefits
2:40-3:10
HR/Payroll
3:10-3:25
Marching Orders
3:25-4:00
Unions (non-union employees start Module Fair)
3:25-4:45
Module Fair
Rev. 10.29.14
Table of Contents
Page #
Agenda
Table of Contents
Pamphlets
1-6
New Employee Checklist
7*
General Harborview Resources / Contact Info
8*
General UWMC Resources / Contact Info
9-10
Benefits Information (also see separate yellow manilla benefits packet)
11-12*
Privacy, Confidentiality, and Information Security Agreement
13-14*
Immunization History Form
15
Set up your accounts
16
Review your Union Labor Contract
17
Harborview: Learn about the Intranet & APOPS
18
UWMC: Learn about the Intranet & APOPS
19-20
21*
Required HIPAA and Corporate Compliance Training Instructions
Health Sciences Shuttle Schedule effective January 2015
23-29
Cool Perks for UW Employees
30-31
Saving Money - UW Discount Program
33
Welcome to UW Medicine
35-42
UW Medicine, Harborview, UW Medical Center & Neighborhood Clinics Fact Sheets
43-44
Organization Charts
45
UW Medicine Patients Are First Approach
46
Pillar Goals
47
Service Culture Guidelines
48
AIDET
Yellow pages require ACTION
* Indicates pages that are perforated for easy removal
Rev. 9.15.2015
Page #
49
The Patient Experience
51
Patient Safety
52
2015 National Patient Safety Goals
53
Do the Right Thing: Promoting a Respectful Culture
55-61
Diversity, Cultural Competence, Preventing Sexual Harassment & Spiritual Care
63
Do the Right Thing: Compliance & IT Security
65*
Roles & Responsibilities
67-68*
Regulatory Healthcare Environment Summary
69-70*
Resources
71-80
Compliance & IT Security Information
81
83-86
87
89-93
95
97-100
Safety: Workplace Violence Prevention
Components of Workplace Safety, Safe Campus, Code Silver Response
Safety: Infection Prevention
Resources/contact information, Hand Hygiene, PPE, Precautions, Blood Borne
Pathogens
Safety: Environment of Care
Codes, Fire Safety, Evacuation, Disaster Preparedness, Waste Management,
Hazardous Materials, Asbestos, Radiation Safety, MRI Safety, Clinical Engineering,
101
Human Resources & Payroll
103
HR Contact info & Employee Self-Service
105
Employment Type/Classification
106
Payroll & Timekeeping
107
Exception Pay Schedule
108
Schedule Hours
108-109
Leave
Last page* NEO Evaluation
Inside Back
Husky Card Info/Map
Cover
Back Cover Module Fair Schedule & Instructions
Yellow pages require ACTION
* Indicates pages that are perforated for easy removal
Rev. 9.15.2015
Pre-made Pocket Page
front
Pre-made Pocket Page
back
NEW EMPLOYEE CHECKLIST
Before New Employee Orientation (NEO)
□
Discuss the following with your manager as soon as possible:
Ask your manager to refer to the New Employee Checklist that was attached to your electronic hire letter email.
□
1. Benefits Orientation options
Choose a Benefits Orientation date if attending an in-person orientation is the best option for you and your department. Benefits
orientations take place most Mondays in the UW Tower Auditorium from 8:30-12:00. Use your NetID to register for an in-person
benefits orientation or your manager can register on your behalf by sending an email to benefits@uw.edu. More information on NetID
account set-up is located in the “At NEO” section of this document. You may also complete an online Benefits Orientation by following
the link below.
→ Benefits Orientation info: http://www.washington.edu/admin/hr/roles/newee/benorient/index.html
□
□
□
□
2. Schedule
a) Confirm the orientation schedule that is outlined in your hire letter with your manager
b) Make sure you know when/where to report on your first day of regular work following your scheduled orientation(s)
3. Hire letter
a) Ask your manager any questions you may have regarding your hire letter
b) Identify your employment classification. Classification determines the rules of your employment including leave eligibility,
benefits eligibility and how you will be paid
c) Understand whether or not your position is governed by a bargaining contract (i.e. union contract) and what that means
for your role
4. First payday and “Exception Pay”
a) Make sure you understand when you will receive your first pay check, how your pay will be calculated. (i.e. salary vs. hourly
etc.) and approximately how many hours for which you can expect to be paid based on your first day of work
b) Ask about “exception pay” and if/how it applies to you in your role. Note: All pay for employees in the “hourly”
employment classification (see hire letter) is “exception pay” and will be paid according to the “exception pay schedule”
5. Professional Image Policy
a) Our Professional Image Policy requires Business Casual Attire (e.g. no blue jeans, tank tops, or flip flops) and excellent
personal hygiene. Ask your manager about how the Professional Image Policy will apply to you in your department/role
□
Gather required documentation to bring to NEO.
□
The I-9 Employment Eligibility Verification Form must be completed within 3 days of hire
You will need to provide proof of your eligibility to work in the United States at NEO. Your documents must be unexpired. For a list of
acceptable documents, see page 9 of the PDF link below.
→ I9 form: http://www.uscis.gov/files/form/i-9.pdf
□
Complete the Health History Form (attached in your hire letter) and gather documentation of any vaccines or
bloodwork showing immunity to the diseases below (to bring to NEO):
Documentation required proving the following immunities within 10 days of hire:
 Hepatitis B
 Mumps
 Chickenpox
 Tuberculosis
 Measles
 Rubella
 Tdap
 Influenza
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□
Start thinking about your commute with UW Transportation Services
Get personalized commute planning assistance, information about your options, and answers to all your commuting questions in
person at the University Transportation Center (New Location:1320 NE Campus Parkway, Seattle, WA 98105), over the phone at
(206) 221-3701, online (see below), or by email (ucommute@uw.edu).
Note: You will not be able to obtain a Husky Card which is required for the UPass program or to purchase transportation/parking
products until your employment actually begins. The UPass program is the University of Washington’s subsidized public
transportation program. A photographer will be available during check-in before NEO to take your Husky Card photo if applicable.
→ UW’s Commute Concierge (Link works best in Google Chrome):
http://www.washington.edu/facilities/transportation/commute-concierge
□
Start learning about your benefits package
You will receive a benefits packet (including forms) at NEO. Even if you plan to attend an in-person benefits orientation, it is a good
idea to start learning about your benefits options before you attend so you will be prepared to asked informed questions.
→ Benefits summaries: http://www.washington.edu/admin/hr/benefits/benefits-summaries.html
→ Benefits Orientation Packets: http://www.washington.edu/admin/hr/roles/newee/benorient/packets.html
□
Prepare for NEO
□
□
Bring Photo ID and required documentation for I-9 and Employee Health (see above)
Decide how you will get to NEO
→ UW Tower Auditorium: 4333 Brooklyn Ave NE, Seattle, WA 98195
→ Getting here: http://www.washington.edu/facilities/uwtower/getting-here
Plan to arrive a little early. The Auditorium will open at 7:00 am. If you arrive before 7:00, you are welcome to wait in the cafeteria
located just around the corner from the Auditorium. Check-in, badge photos and light refreshments (i.e. coffee, tea, & pastries) will
be available in the Auditorium from 7:00 am- 7:40 am. Official, required content begins at 7:45 am.
□
Prepare for badge and Husky Card photos (do your hair )
Our Professional Image Policy requires Business Casual Attire (e.g. no blue jeans, tank tops, or flip flops). If you miss photos in the
morning, please work with your supervisor or manager to obtain your badge/Husky Card at your Medical Center’s badging office.
→ HMC ID Badge/Parking Office: HMC 8CT68, 206-744-3254, M-F 7:00-4:30
→ UWMC Public Safety Office: UWMC BB120 (near the Plaza Café), 206-598-5275, M-F 7:30-4:30
□
Bring a sack lunch or money to purchase lunch in the U-District.
Fridges/microwaves and open seating are available in the UW Tower Cafeteria for those who prefer to bring their own lunch. For
those who would prefer to purchase lunch, there is a small café offering soups/sandwiches in the Tower Cafeteria. There are also
several excellent and affordable restaurants located within a few blocks of the UW Tower. Yelp.com is a great tool for exploring
options.
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NEW EMPLOYEE CHECKLIST
At New Employee Orientation (NEO)
Or as soon as possible unless otherwise specified. Most tasks in this section will be completed during the afternoon Module Fair
portion of NEO.
□
Obtain Medical Center ID Badge & Husky Card
ID Badges must be worn at all times while on Medical Center Property. They should be worn above the waist and in close proximity
to your face so patients, visitors, medical staff, and the general public can clearly identify you, your name, and your job title or
position.
Husky Cards are typically issued to Professional, Classified and Fixed Duration Appointment (FDA) employees. (Hourly employees do
not need a Husky Card as Husky Card is not required for the Temporary UPass Program.) You must get your Husky Card BEFORE you sign
up for UPass (UW's Public Transportation option). Call the Husky Card Office with questions or regarding eligibility: 206-543-7222
or visit the husky card website: https://www.hfs.washington.edu/huskycard/Default.aspx?id=350.
→ At NEO: Photographers will be available from 7:00 am-7:40 am  badges and husky cards distributed in the afternoon
→ HMC ID Badge/Parking Office: HMC 8CT68, 206-744-3254, M-F 7:00-4:30
→ UWMC Public Safety Office: UWMC BB120 (near the Plaza Café), 206-598-5275, M-F 7:30-4:30
→ Husky Card Office @ Odegaard Undergraduate Library: Red Square  See Map: back inside cover of workbook
□
Meet with Union (if applicable: check your hire letter or NEO nametag)
→
WFSE, SEIU 925 or 1199NW:
All Closed Shop unions require membership as a condition of employment. Meet with your Union Steward or Representative
during the NEO module fair or at your work site to help you fill out your Dues Deduction Form and learn about your union.
→ WSNA:
After meeting with your WSNA Steward or Representative, decide whether or not you want to join WSNA. If you want to join the
union, fill out a Dues Deduction form during the NEO Module Fair. If you want to "opt out" of the union, write a letter of
declination. Turn in a copy of your letter to HR and your union. If you have questions, talk to your union steward during the NEO
module fair or call HR. Your union steward is Ed Zercher, 206-575-1908, ext. 3022.
□
Meet with Employee Health
At New Employee Orientation, you will have the opportunity to meet with an Employee Health nurse. During your interview
Employee Health will:
1.
2.
3.
Review your documentation
Provide Tuberculosis screenings
Provide you with an action plan to help you complete your outstanding requirements.
→ NEO Module Fair: Employee Health Station
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□
Complete the I-9 Employment Eligibility Verification Form (must be completed within 3
days of hire)
Show proof of your eligibility to work in the United States at New Employee Orientation (NEO). If your first day falls on a nonNEO day, visit your HR office. Your documents must be unexpired. For a list of acceptable documents, see page 9 of this link:
http://www.uscis.gov/files/form/i-9.pdf
→ At New Employee Orientation or in the HR Office
→ Harborview Medical Center (HMC) HR Office: PS2100, 206-744-9220
→ UW Medical Center (UWMC) HR Office: BB150, 206-598-6116
□
Plan your commute
→ UW’s Commute Concierge service (Link works best in Google Chrome):
Get personalized commute planning assistance, information about your options, and answers to all your commuting questions in
person at the University Transportation Center (1320 NE Campus Parkway, Seattle, WA 98105), over the phone at (206) 221-3701,
via email (ucommute@uw.edu) or online at http://www.washington.edu/facilities/transportation/commute-concierge.
→ Harborview Parking Office: HMC 8CT68, 206-744-3254, M-F 7:00-4:30
→ UWMC: University Transit Center (New Location): 1320 NE Campus Parkway, Seattle, WA 98105; 206-221-3701; M-F
7:30-5:00
□
Set up your Login Accounts (At NEO, nursing orientation, or independently)
For more information about these two login accounts, please see pg. 15 of your NEO workbook.
If you would like to change your UW username/login ID, please wait 2 weeks after NEO and then call 206-221-5000. This will help
avoid disruption during your training.
□
1. Set up Your UW NetID Login Account
(If you already setup a UW NetID as a past student or employee, and you remember your username you can skip this step, even if you don’t
remember the password. If you have never set-up a NetID or if you don’t remember your username follow these steps to have it displayed to you.)
1. Visit https://uwnetid.washington.edu/newid
2. Select “I have a UW NetID but no password” and click [Next>]
3. Select “UW Medical Centers Personnel” and click [Next>]
4. Provide required personal information, and then follow the onscreen instructions to set your UW NetID password, security
questions, and UW Email
(If you receive the error message stating that the information you provided does not match our records try using the PAC code included in your
hardcopy offer letter. Go back to the Confirm your Identity screen, select “UW Faculty, Staff, Retiree or Affiliate Employee”, and follow the onscreen
instructions. You will also need to contact your Manager to ensure they have requested a UW Medicine account for you.)
□
2. Set up Your UW Medicine Login Account
1. Visit http://myuw.washington.edu
2. Click “Log in with your UW NetID”
3. Log in with your UW NetID, if you are unable to login, contact UW-IT at 206-221-5000
4. Click “Change your UW Medicine password now”, located in the UW Medicine Computing Services section
(If you do not see the UW Medicine Computing Services section you will need to contact your Manager to ensure they have requested this account
for you)
5. Log in with your UW NetID at the UW Medicine Password Portal
6. Confirm your identity by checking the box next to your name and clicking [Next]
7. Follow the onscreen instructions to set your UW Medicine password
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NEW EMPLOYEE CHECKLIST
After New Employee Orientation (NEO)
□
Complete New Hire forms online (NetID required) (as soon as possible)
→Complete items 1-3 below via Employee Self Service (ESS): http://www.washington.edu/admin/payroll/ess/ess.cgi
□
□
□
□
1. Employee Contact Information (Address tab)
Make sure to provide your local address and emergency contact information. This is where Benefits will send your eligibility letter.
2. Direct Deposit (Direct Deposit tab)
You will need your Bank Account & Routing Number.
3. W4 (Taxes tab)
Enter the number of allowances you will claim. This number will affect your tax withholding.
4. Affirmative Action Data Form
This information will be kept confidential and will be maintained separately from your employment materials as required by law.
→ https://prp.admin.uw.edu/AffirmativeAction/UWNetID/AAForm.aspx
□
5. Prior Service Credit Form (only if you have worked for the State of Washington before)
If you have worked for the State of Washington before, you may be eligible to reinstate previously accrued sick leave and/or
reinstate your prior annual leave accrual rate. Read and follow the instructions at the link below. Contact HR with questions.
→ http://www.washington.edu/admin/hr/roles/mgr/leaveholiday/prior-service.html
□
Read/Sign “Privacy and Confidentiality Security Agreement” (first day in your department)
Located on pg. 11 (yellow perforated form) in your NEO workbook. Turn this in to your manager on your first day of regular work.
An electronic copy can be found on the UW Medicine Compliance Website:
→ http://depts.washington.edu/comply/privacy.shtml → Policy # PP-04: Attachment A
□
Read/Sign Integrity at Work Booklet (first day in your department)
Located in the pocket folder of your NEO workbook. Turn it in to your manager on your first day of regular work. An electronic
copy can be found on the UW Medicine Compliance Website:
→ HMC: http://depts.washington.edu/comply/docs/HMC_Integrity_at_Work.pdf
→ UWMC: http://depts.washington.edu/comply/docs/UWMC_Integrity_at_Work.pdf
□
Visit Employee Health & meet requirements (within 10 days of employment)
□
Complete action items specified by Employee Health at NEO.
→ Harborview Employee Health Office: 1EC21, 206-744-3081, M-W 7:15-5:00, Th-F: 7:15-4:30
→ UWMC Employee Health Office: NE210 (near the Emergency Department), 206-598-7971, M-F 7:30-4:30
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□
Complete a benefits orientation (within 30 days of employment)
□
□
EITHER register/attend In-person orientation via the link below (NetID required)
OR complete online orientation via the link below
→ Benefits Orientation info: http://www.washington.edu/admin/hr/roles/newee/benorient/index.html
□
Choose Benefits options (within 30 days of benefits eligibility)
Open any physical mail you receive from the Benefits Office and take immediate action. Contact the Benefits Office directly with
any questions regarding benefits eligibility, coverage, or forms at 206-543-2800. You can turn your forms in by physically dropping
them off at the Benefits Office, or by sending them via US Mail. Take a picture or make a copy! 
→ Benefits Information: http://www.washington.edu/admin/hr/benefits/index.html
□
Take online HIPAA and Corporate Compliance training (within 60 days of employment)
Most employees are automatically registered for training via the Learning Management System (LMS). Follow the role specific
instructions on pg. 19 (yellow) of your NEO workbook. If you have trouble or questions, your manager should contact the UW
Medicine Compliance Office by emailing trgcomp@uw.edu.
→ Departmental Workstation: Your manager will provide time and space for you (at work) to complete this mandatory training.
It takes most people around 3-4 hours to complete all required modules.
□
Review Administrative Policies and Procedures (APOPs) with manager
□
Discuss:
1. Professional Image Policy, Inclement Weather Policy, Social Networking Policy, Smoke/Tobacco Free Policy, and
Professional Conduct Policy
2. Are there other important APOPs for your department?
3. Learn how to find APOPs on the Intranet
→ Via the Intranet which is the homepage on Medical Centers workstations. See pages 17-18 (yellow) in your NEO workbook
→ HMC: https://hmc.uwmedicine.org/sites/Policiesprocedures/Pages/Policyhome.aspx
→ UWMC: https://uwmc.uwmedicine.org/sites/policiesprocedures/pages/default.aspx
□
Review UW Medicine Patients Are First Website with your manager
□
Discuss: Pillar Goals, Service Culture Guidelines, Key Words at Key Times (AIDET)
→ The UW Medicine Patients Are First website: https://depts.washington.edu/pts1st
Revision 2.29.2016
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I should contact:
My Question is about:
My Pay Scale
My New Hire
Paperwork
My Paycheck or
Benefit Balances
Am I a
Nurse?
YES
Nursing
Personnel/
Recruitment
744-9241
NO
Human
Resources
744-9220
Departmental
Timekeeper
(check with manager)
OR
Payroll
Services
744-9280
Parking or
My UPASS Bus Pass
Parking &
Commuter Services
744-3254
My TB Test, Flu Shot
Immunization
Records
Employee
Health
744-3081
My Union
Membership
My Benefits
(Medical, Dental,
Retirement, etc.)
OR
Your Union
Steward
Labor
Relations
laborrel@uw.edu
UW Benefits Office
http://www.washington.edu/admin/hr/benefits/
Employee Self-Service:
https://prp.admin.washington.edu/ess/uwnetid/
7
home.aspx
543-2800
221-5000
My Pay Scale
My New Hire
Paperwork
My Paycheck or
Benefit Balances
Am I a
Nurse?
YES
Nursing
Personnel/
Recruitment
598-4480
NO
Human
Resources
598-6116
Departmental
Timekeeper
(check with manager)
OR
Payroll
Services
598-7636
Parking or
My UPASS Bus Pass
Parking &
Commuter Services
221-3701
My TB Test, Flu Shot
Immunization
Records
Employee
Health
598-4848
My Union
Membership
My Benefits
(Medical, Dental,
Retirement, etc.)
OR
Your Union
Steward
Labor
Relations
laborrel@uw.edu
UW Benefits Office
http://www.washington.edu/admin/hr/benefits/
Employee Self-Service:
https://prp.admin.washington.edu/ess/uwnetid/
home.aspx
8
543-2800
221-5000
Important Notice to All: Take Action Within 30 Days
 Go to Employee Self-Service
As you begin your career at UW, we are excited to be
one of the first to welcome you to the community.
There is much to discover here and we hope your
employment and experience is rewarding!
Employee Self-Service (ESS) is where you manage
your personal information, direct deposit options,
and insurance details. You’ll also find your earnings
statements, retirement savings, vacation and leave
accruals, and tax forms in ESS.
Once you become eligible for benefits, you will
receive a Benefits Eligibility Letter at your home
address. Read the letter carefully as it provides
certain “enrollment windows” within which you
must complete and return enrollment forms, or you
will lose certain benefit rights.
Your department administrator will assist you in
setting up your UW NetID. Make sure you log in to
ESS with your UW NetID to verify your home address
and complete your tax documentation. Don’t miss
these important steps!
Tip: Regardless of the actual deadlines listed on the
back, we recommend that you return ALL forms
within 30 days from your benefits eligibility date.
ESS: myuw.uw.edu
Click “Log in with your UW NetID.” In Quick Links,
choose “Employee Self-Service.”
 Attend an Employee Benefits Orientation
 Sign up for “My Account” at PEBB
Learn important details about all the benefits
available to you by attending an Employee Benefits
Orientation, held most Mondays at the UW Tower.
Register via UW Benefits’ web calendar at:
uw.edu/admin/hr/benefits/events/eventscalendar.html
After you’ve verified your personal information in
ESS, visit the Public Employees Benefits Board (PEBB)
portal to set up your PEBB account: hca.wa.gov/pebb
During this orientation, a UW Benefits representative
will cover each piece of your comprehensive benefit
program. You will receive a packet with various
booklets and forms, and there will be time for your
questions.
The University also offers an array of optional
benefits programs: auto and home insurance, the
voluntary investment program, and more. Explore
your host of benefits starting here:
uw.edu/admin/hr/benefits/
See Forms Checklist
& Deadlines
Choice and flexibility characterize the UW Benefits
Program. Your benefits are an important part of your
total compensation package and we hope you take
full advantage of the options available to you. We
wish you the very best in your career at UW!
 Forms Checklist
9
Quick Tip: Return ALL forms within 30 days from your benefits eligibility date – and you’re done!
Return within 30 Days (for Academic Staff and Professional Staff)
 Retirement Plan Election Form(s)
Return within 31 Days of PEBB Benefits Eligibility
 Medical/Dental Enrollment Form and, if applicable:
 Valid Dependent Verification Documents (must be written or translated into English)
See list of required documents to enroll a spouse, qualified domestic partner, and/or a child:
hca.wa.gov/pebb/Pages/dependent.aspx
 Premium Surcharge Attestations (required) at hca.wa.gov/pebb/Pages/surcharges.aspx
 Qualified Domestic Partnership Tax Status Form
 Long Term Disability Enrollment Form - required
 Flexible Spending Account (FSA) - optional
 Dependent Care Assistance Program (DCAP) - optional
Return within 60 Days of PEBB Benefits Eligibility
 Life Insurance Enrollment Form and, if applicable:
 Evidence of Insurability Form
Required only if applying for life insurance amounts in excess of guaranteed issue limit. (UW must
complete the Agency portion—return the form to the Benefits Office, not the insurance company.)
 SmartHealth Wellness Program Attestation
Required in order to be eligible for a wellness incentive.
Return within 90 days of hire (Contract Classified, WPRB, and Per Diem Staffs)
 PERS 2/3 Enrollment Form
 PERS Beneficiary Designation Form
Mail directly to: Department of Retirement Systems, PO Box 48380, Olympia, WA 98504-8380
Additional Optional Forms – No Due Date
 Voluntary Investment Plan (VIP) Enrollment
For enrollment instructions, visit: uw.edu/admin/hr/benefits/retirement/vip
 Liberty Mutual Auto/Home Insurance
Return form directly to Liberty Mutual.
 Where to find forms:
Forms are available here: uw.edu/admin/hr/benefits/forms/
 Where to send forms:
Before you turn in completed forms, be sure to save copies for your future reference! Send completed forms
via inter-departmental mail to Benefits Office, Campus Mailbox 359556 unless otherwise indicated. Faxed or
scanned forms are not accepted. You may also drop them off in person during regular business hours. See
uw.edu/admin/hr/benefits/contacts.html
Note: Forms are considered delivered when received at the UW Benefits Office, not when postmarked so be sure to
allow sufficient delivery time.
10/2014
10
PP-04 Attachment A
Rev. 1/30/2014
Workforce Members
Privacy, Confidentiality, and Information Security Agreement
For Patient, Confidential, Restricted and Proprietary Information
All UW Medicine workforce members (including faculty, employees, trainees, volunteers, and other persons
who perform work for UW Medicine) are personally responsible for ensuring the privacy and security of all
patient, confidential, restricted, research data, student information or proprietary information to which they are
given access (referred to throughout this document as protected information).
I understand and acknowledge the following:
Policies and Regulations:
I will comply with UW and UW Medicine policies governing protected information.
o Privacy: http://depts.washington.edu/comply/privacy.shtml
o Information Security: https://security.uwmedicine.org/guidance/policy/default.asp
I will report all concerns about inappropriate access, use or disclosure of protected information, and
suspected policy violations to UW Medicine Compliance (206-543-3098 or comply@uw.edu).
I will report all suspected security events and security policy violations to the UW Medicine ITS Security
team (https://security.uwmedicine.org/incident_response/default.asp) and my IT support desk.
Confidentiality of Information:
I will access, use, and disclose protected information only as allowed by my job duties and limit it to the
minimum amount necessary to perform my authorized duties. I understand that my access will be
monitored to assure appropriate use.
I will maintain the confidentiality of all protected information to which I have access.
I will only discuss protected information in the workplace for job-related reasons, and will not hold
discussions where they can be overheard by people who have neither a need-to-know nor the authority to
receive the information.
I will keep patient information out of view of patients, visitors, and individuals who are not involved in the
patient’s care.
I will use UW Medicine resources, including computers, email, photographic, video, audio or other
recording equipment only for job-related duties or under conditions expressly permitted by applicable
institutional policy or law.
I will keep protected information taken off site fully secured and in my physical possession during transit,
never leaving it unattended or in any mode of transport (even if the mode of transport is locked). I will only
take protected information off site if accessing it remotely is not a viable option.
Computer, Systems, and Applications Access Privileges:
I will only access the records of patients for job-related duties.
I will not electronically access the records of my family members, including minor children, except for
assigned job-related duties. This also applies in cases where I may hold authorization or other legal
authority from the patient.
I will protect access to patient and other job-related accounts, privileges, and associated passwords:
o
I will commit my password to memory or store it in a secure place;
o
I will not share my password;
o
I will not log on for others or allow others to log on for me;
I will not use my password to provide access or look up information for others without proper
authority.
I am accountable for all accesses made under my login and password, and any activities associated with
the use of my access privileges.
o
11
PP-04 Attachment A
Rev. 1/30/2014
I will only use my own credentials in accessing patient accounts and/or systems as provided to me for my
job duties.
I will not forward my email account or individual work-related emails containing protected information to
unapproved email domains. The Approved Email Domain list:
https://security.uwmedicine.org/guidance/technical/email/approved_list.asp.
Computer Security:
I will store all protected information on secured systems, encrypted mobile devices, or other secure media.
I will not change my UW computer configuration unless specifically approved to do so.
I will not disable or alter the anti-virus and/or firewall software on my UW computer
I will log out or lock computer sessions prior to leaving a computer.
I will use only licensed and authorized software;
o I will not download, install or run unlicensed or unauthorized software.
I will use administrative permissions only when I am approved to do so and when required by job function;
o If I perform system administrator function(s) I must use designated administrative accounts only for
system administrative activities and use non-administrative user accounts for all other purposes.
If I use a personally-owned computing device for UW Medicine business operations, I will not connect it to
a UW Medicine network unless it meets the same security requirements as a UW Medicine-owned device,
My responsibilities involving protected information continue even after my separation from UW Medicine and I
understand that it is unlawful for former workforce members to use or disclose protected information for any
unauthorized purpose.
Failure to comply with this agreement may result in disciplinary action up to and including termination
of my status as a workforce member. Additionally, there may be criminal or civil penalties for
inappropriate uses or disclosures of certain protected information. By signing this Agreement, I
understand and agree to abide by the conditions imposed above.
Print Name:
Department:
Job Title:
Signature:
Date:
Copy provided on ________________ by
Date
Name supervisor, manager or designee
Provide copy of this Agreement to the workforce member.
Signature
File original Agreement in departmental personnel or academic file.
(All signed Agreements must be maintained for 6 years)
Policies and Standards References:
1. UW Administrative Policy Statements (APS): http://www.washington.edu/admin/rules/policies/APS/TOC00.html
APS 2.4 Information Security and Privacy Roles, Responsibilities, and Definitions
APS 2.5 Information Security and Privacy Incident Management Policy
APS 2.2 Privacy Policy
2. UW Medicine Compliance Policies: http://depts.washington.edu/comply/privacy.shtml
3. UW Medicine Information Security Policies & Standards: https://security.uwmedicine.org/guidance/policy/default.asp
12
Welcome to UW Medicine!
The Employee Health centers at Harborview Medical Center and University of
Washington Medical Center help provide a safe environment for our workforce, patients
and visitors. To accomplish this mission there are established requirements for health
screening at the start of your employment. Initial Health Screenings must be completed
within 2 weeks of your orientation date.
IMPORTANT: Bring the following to your orientation session:
1) Complete Health History Form (back of this page)
2) Documentation of any vaccines or bloodwork showing immunity to the
diseases below
Required Vaccines:




Hepatitis B
Measles
Mumps
Rubella




Chickenpox
Tdap
Tuberculosis screening
Influenza
At New Employee Orientation, you will have the opportunity to meet with an Employee
Health nurse. During your interview your nurse will:
 Review your documentation
 Provide Tuberculosis screenings
 Schedule a follow-up appointment to help you complete your outstanding
requirements
We are looking forward to keeping you safe in your new role. If you have any questions,
please contact us using the information below.
Sincerely,
The Employee Health Team
Harborview Medical Center
Employee Health Services
1 East Clinic 21
ehshmc@uw.edu
Phone: 206-744-3081
Fax: 206-744-4886
M-F 07:15-16:30
13
UW Medical Center
Employee Health Clinic
N 210 (Near Emergency Dept.)
emhealth@uw.edu
Phone: 206-598-4848
Fax: 206-598-4469
M-F 07:30-16:30
UW Medicine
UWMC Employee Health Clinic
Communicable Disease and
Immunization History
1959 NEPacific St MS 356122
Seattle, Washington 98195
emhealth@uw.edu
HMC Employee Health Service
325 Ninth Avenue, Box 359855
Seattle, Washington 98104
ehshmc@uw.edu
Fax: 206-744-4886
Fax: 206-598-4469
Employee ID
or SSN or UW
Student ID
Required
Name
Last
First
Date of Birth
MI
M / F
E-mail
Month / Date / Year
UW e-mail if known ; or personal email
Job Title / Department
Dept Mailbox Number
Today's orientation date
Cell and/or Home
Will you have possible exposure to blood or body fluids on the job?
Yes
No
Maybe ; not sure
Employee Health
Screening Comments
New Employee Instructions : Please fill NON-SHADED WHITE areas below as best you can.
ROI
Titer History
Vaccination dates : most recent
Date
Date
Date
Date of titer [P / N]
(Lab Report Requrd)
Documents
Viewed
Have you had
this illness?
Disease
UTD
EH Code
WBR
Employee Health Screening Notes
Lab Ordered
See reverse side for defining criteria and requirements.
Yes / No
Hepatitis B
MMR [Measles-Mumps-Rubella
combination vaccine]
Measles (Rubeola)
Yes / No
Mumps
Yes / No
Rubella (3-day
measles)
Yes / No
Tdap or TD after age 12
Chickenpox
(Varicella)
Yes / No
Flu vaccine - most recent
Yes / No
Hepatitis A
Other:
Other:
Tuberculosis screening
BCG vaccinated?
Yes
Most recent TB skin test
No
Not known
Did you take TB treatment?
Date
Yes
Result
No
Date started
If previous reactive TB test,
most recent chest x-ray?
Date
Result
This section for Employee
Health use only
UTD ; TST not required
Screening date
TB Symptom Survey Negative
TST provided : 2-step required
Employee signature / Date
No
Possible sx ; further investigation required
Employee Health Reviewer
14
Yes
Date of Review
Account Setup & IT Services Contacts
UW Login Account Overview
Initially, UW Medicine employees receive two login accounts, UW Medicine and UW NetID. They have the same
username/login ID, but the accounts and passwords are independent, used to access different systems, and managed
separately.
If you would like to change your UW username/login ID, please wait 2 weeks after NEO and then call 206-221-5000. This
will help avoid disruption during your training.
UW Medicine Login Account
Commonly used to
log in to:
•
•
•
•
•
Password change
requirements
Where to change
the password
Support
UW Medicine (AMC) Computers
UW Medicine EHR Programs (Epic,
ORCA, Mindscape)
UW Medicine Kronos
UW Medicine Citrix
UW Medicine McKesson
120 days from last password change
(automatically reset if not changed)
MyUW.washington.edu under the “UW
Medicine Computing Services” section
Call the UW Medicine IT Services Help Desk
for password assistance
(see below)
UW NetID Login Account
•
•
•
•
•
UW Email
MyUW.washington.edu
Employee Self Service (ESS)
UW Medicine Learning
Management System (LMS)
Any UW website asking for your:
120 days from last password change
(no automatic expiration)
MyUW.washington.edu under the “UW
NetID Computing Services” section
Call UW-IT Services for password assistance
(see below)
IT Services Contacts
Email address
Phone number
Hours
UW Medicine ITS Help Desk
UW-IT Services
mcsos@uw.edu
206-543-7012
24x7
help@uw.edu
206-221-5000
24x7
Have the following information ready when contacting IT Services:
• Name – first and last name of person to be contacted
• Location – building/facility, unit/clinic, and room; e.g. HMC NICU 2WH54
• Phone number – direct phone number for the person to be contacted
• Computer name – located on the bottom right of the desktop background; e.g. AMC \ H-ED-C001c
• Detailed description – describe issue or request, include which application you are using, errors messages
displayed, and any other details you think are relevant
• Medical Record Number (MRN) – if a patient’s electronic record is involved
15
UW Labor Relations Office
206-543-6236
4300 Roosevelt Way NE Seattle, Washington 98105
laborrel@uw.edu
http://www.washington.edu/admin/hr/laborrel/
Review your Union Labor Contract
Please review the full copy of your union contract (if
applicable) at the address below. You can find the name of
your union on your hire letter:
http://www.washington.edu/admin/hr/laborrel/contracts.html
16
Harborview Intranet & APOPs
Administrative Policies and Procedures (APOPs) can be accessed via the intranet by clicking on
the “Policies and Procedures” link under the heading “Most Popular.”
Review the following policies with your manager!
Navigate between the
different entities’
homepages
•
•
•
•
•
•
Professional Image Policy
Inclement Weather Policy
Social Networking Policy
Smoke/Tobacco Free Policy
Professional Conduct Policy
Attendance Policy
HR and Employee
Self Service (ESS)
Search the
Intranet
Staff
Directory
APOPs
HMC
Executive
Director
Patients
Are First
17
UWMC Intranet & APOPs
Administrative Policies and Procedures (APOPs) can be accessed via the intranet by clicking on the
“Policies and Procedures” link under the heading “Most Popular.”
Review the following policies with your manager!
Navigate between the
different entities’
homepages
•
•
•
•
•
•
Professional Image Policy
Inclement Weather Policy
Social Networking Policy
Smoke/Tobacco Free Policy
Professional Conduct Policy
Attendance Policy
HR and Employee
Self Service (ESS)
Search the
Intranet
Staff
Directory
APOPs
Patients
Are First
UWMC
Executive
Director
18
UW MEDICINE COMPLIANCE | HANDOUT FOR NEW EMPLOYEE ORIENTATION
ROLE BASED COMPLIANCE TRAINING OVERVIEW:
HIPAA, CORPORATE & CMS GENERAL COMPLIANCE
Complete instructions are at https://depts.washington.edu/comply/docs/Compliance_Registration_User_Guide.pdf
UW Medicine is required to train all workforce members on its policies and procedures concerning:
1. Protected health information (PHI) (HIPAA);
2. Coding/billing/documentation/fraud-waste-and-abuse (Corporate) and;
3. The Centers for Medicare & Medicaid Services General Compliance training (CMSGC).
Initial training at onboarding (New Employee Orientation, etc.) addresses the minimum necessary training; however, additional
training is required for workforce members whose job duties require exposure, access and/or use of PHI; and function in roles
that would benefit from Corporate Compliance and CMS training. Staff have 60 days from start date to complete training.
Health Insurance Portability and Accountability Act (HIPAA) requirements are outlined on the UW Medicine Compliance
training website: https://depts.washington.edu/comply/training-programs/ and the HIPAA Training FAQs are at
http://depts.washington.edu/comply/compliance-programs/hipaa-program/frequently-asked-questions-hipaa-training/.
Continuing Education Units (CEUs) or Continuing Medical Education (CME) for HIPAA and Corporate Compliance is
available to Physicians, Compliance, Coders, and Nursing staff for course completion. CE reciprocal credits are also available for
Non-Physician Practitioners. http://www.hccs.com/support_faq.php?FAQtopic=CME/CEU%20Information



Break-in-Service: Workforce members returning from a break-in-service are required to take new training content that may
have been added since they last completed the training.
Change in Job Duties: Workforce members with a change in job duties may be required to complete additional modules.
Delivery of Role-Based Training: Role-based training is delivered through two portals:
1. UW Medicine Learning Management System (LMS): https://lms.uwmedicine.org/ (automated registration)
2. Health Care Compliance Strategies (HCCS): http://hccs.amc.washington.edu/ (non-automated registration)
Directions for Workforce Member to Complete Role Based Training
1.
HOW TO LOGIN:
HCCS: Workforce members from UW, ALNW and School of Medicine (SoM) including ALL students, volunteers,
observers, temporary staff & academic researchers [except SoM residents who are in LMS].
a. Go to the HCCS portal at http://hccs.amc.washington.edu/ and select UW Medicine.
b. Enter login information: First Name (space ok, no punctuation), Last Name (no spaces or punctuation).
c. Enter Compliance Training ID with no spaces or dashes (Employee ID #/EID - or if no EID use AMC login).
d. Select the training you are required to take from the drop down menu:

Hospital and Clinical staff select: HIPAA, Corporate and CMS General Compliance Learners.

Workforce members from the School of Medicine (SoM) and UW as well as ALL students, volunteers, observers,
temporary staff and academic researchers select: HIPAA Learners.
LMS: Staff from Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), University of
Washington Medical Center (UWMC), UW Neighborhood Clinics (UWNC) and SoM Residents.
a. Obtain LMS login instructions from the LMS email one day after your start date.
b. Go to the LMS portal at https://lms.uwmedicine.org/.
c. Enter UW NetID and Password.
d. Click “Launch LMS” and complete assigned training.
2.
HOW TO START TRAINING:
Select a viewing option when you first launch a course – Video with Audio and Text is the preferred viewing method
but not required if you do not have speakers or headphones. Click “CONTINUE”.
b. Select blue hyperlink to select a course. Upon completion of either course, you will return to this screen and repeat
this step by selecting the next required course (if taking additional training beyond HIPAA).
a.
Contact UW Medicine Compliance at trgcomp@uw.edu or call 206.543.3098 for questions or issues.
19
UW MEDICINE COMPLIANCE | HANDOUT FOR NEW EMPLOYEE ORIENTATION
c.
Use the drop down menu to select your CURRICULUM TRACK based on your supervisor’s direction regarding job
role and, proceed with training. Contact your supervisor for job track assistance.
HIPAA TRAINING



CORPORATE TRAINING
HIPAA Curriculum and Job Track Matrix http://depts.washington.edu/comply/docs/HIPAA_CurrTracks.pdf.
CORPORATE Curriculum and Job Track Matrix:
http://depts.washington.edu/comply/docs/Corporate_CurrTracks.pdf.
CMS General Compliance Curriculum Information: http://depts.washington.edu/comply/trainingprograms/cms-general-compliance-training/.
3. NAVIGATION INSTRUCTIONS
If you need to stop the training and return later (prior to the 60 day deadline), follow all screen prompts to exit the
training module completely. This will ensure your place is automatically bookmarked for you when you choose to
continue at a later time. In order to complete a course, you must complete all of the modules that indicate “Required”
next to the title. On the main menu of a course, a red check mark appears next to the “Required” symbol of a module
upon completion. Always use the EXIT button not the browser close button. You will then be asked to confirm your
exit and close the course.
4.
PRINT a certificate for HIPAA and/or Corporate Compliance training. (Certificate not available for CMS
module – just print the results screen.)
a. HCCS: Upon course completion, click, “Exit.” A new window will open with a blue hyperlink prompting you to
“Print” the completion certificate.
You may also opt to click the Print button at the top of the screen in order to print your certificate.
Print and submit to your supervisor.
b. LMS: No certificate needed because transcripts in LMS are the official record for UW Medicine and available to
supervisors.
Contact UW Medicine Compliance at trgcomp@uw.edu or call 206.543.3098 for questions or issues.
20
HEALTH SCIENCES EXPRESS SCHEDULE
Service Operates Monday – Friday, excluding University Holidays. For rider alerts and route maps visit uwshuttles.com or call 206-685-3146
DEPART UWMC
CASCADE TOWER
D-WING
UW TOWER
RSVLT CLINIC
ARRIVE HMC
DEPART HMC
UW TOWER
RSVLT CLINIC
ARRIVE UWMC
CASCADE TOWER
DEPART UWMC
CASCADE TOWER
D-WING
UW TOWER
RSVLT CLINIC
ARRIVE HMC
DEPART HMC
UW TOWER
RSVLT CLINIC
ARRIVE UWMC
CASCADE TOWER
Effective January 2015
6:00
6:01
6:09
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6:30
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6:43
6:53
2:00
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2:09
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6:30
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6:56
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7:23
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3:05
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6:45
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2:45
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3:20
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3:38
7:00
7:01
7:09
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3:00
3:01
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3:11
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3:53
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8:08
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7:30
7:31
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7:41
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8:00
8:11
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8:23
3:30
3:31
3:39
3:41
4:05
4:05
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4:18
4:23
7:45
7:46
7:54
7:56
8:11
8:15
8:26
8:28
8:38
3:45
3:46
3:54
3:56
4:20
4:20
4:31
4:33
4:38
8:00
8:01
8:09
8:11
8:26
8:30
8:41
8:43
8:53
4:00
4:01
4:09
4:11
4:35
4:35
4:46
4:48
4:53
8:15
8:16
8:24
8:26
8:41
8:45
8:56
8:58
9:08
4:15
4:16
4:24
4:26
4:50
4:50
5:01
5:03
5:08
8:30
8:31
8:39
8:41
8:56
9:00
9:11
9:13
9:23
4:30
4:31
4:39
4:41
5:05
5:05
5:16
5:18
5:23
8:45
8:46
8:54
8:56
9:11
9:15
9:26
9:28
9:38
4:45
4:46
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4:56
5:20
5:20
5:31
5:33
5:38
9:00
9:01
9:09
9:11
9:26
9:30
9:41
9:43
9:53
5:00
5:01
5:09
5:11
5:35
5:35
5:46
5:48
5:53
9:15
9:16
9:24
9:26
9:41
9:45
9:56
9:58
10:08
5:15
5:16
5:24
5:26
5:50
5:50
6:01
6:03
6:08
9:30
9:31
9:39
9:41
9:56
10:00
10:11
10:13
10:23
5:30
5:31
5:39
5:41
6:05
6:05
6:16
6:18
6:23
9:45
9:46
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9:56
10:11
10:15
10:26
10:28
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5:45
5:46
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6:20
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10:00
10:01
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10:11
10:26
10:30
10:41
10:43
10:53
6:15
6:16
6:24
7:16
7:18
7:23
No Service from UWMC at 6 p.m.
6:26
6:50
7:05
10:15
10:16
10:24
10:26
10:41
10:45
10:56
10:58
11:08
10:30
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11:00
11:01
11:09
11:11
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11:30
11:41
11:43
11:53
UWMC CASCADE TOWER STOP 1: NE Columbia Rd outside the Cascade Tower on
the southeast corner of UWMC.
11:15
11:16
11:24
11:26
11:41
11:45
11:56
11:58
12:08
D-WING STOP 2: NE Columbia Rd at the D-Wing shelter.
11:30
11:31
11:39
11:41
11:56
12:00
12:11
12:13
12:23
11:45
11:46
11:54
11:56
12:11
12:15
12:26
12:28
12:38
UW TOWER STOP 4 - travel to HMC, STOP 7 - travel to UWMC: West side of 12th Ave
NE, halfway between NE 43rd St. and NE 45th St.
12:00
12:01
12:09
12:11
12:35
12:35
12:46
12:48
12:53
12:15
12:16
12:24
12:26
12:50
12:50
1:01
1:03
1:08
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12:31
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12:41
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1:05
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2:18
2:23
1:45
1:46
1:54
1:56
2:20
2:20
2:31
2:33
2:38
All buses are wheelchair accessible.
2
STOP LOCATIONS AND NUMBERS FOR SMS
ROOSEVELT CLINIC STOP 5 - travel to HMC, STOP 8 - travel to UWMC: West side of
Roosevelt Way NE, south of NE 43rd St.
HARBORVIEW MEDICAL CENTER (HMC) STOP 6: East side of 9th Ave in front of
the Harborview Research & Training Building.
FLAG STOPS
PASSENGER PICK-UP AND DROP-OFF:
BROOKLYN AVENUE STOP 3: Northeast corner of Brooklyn Avenue NE and NE Campus
Parkway at the Metro bus stop. Bus stops outbound to Roosevelt Clinic and HMC.
PASSENGER DROP-OFF ONLY:
LANDER HALL: NE Campus Parkway, between 12th Ave NE and Brooklyn Ave NE.
All buses are equipped with two-position bike racks.
HITCHCOCK HALL: NE Pacific St, outside Hitchcock Hall. Bus stops inbound to
UWMC from HMC.
Schedule reflects departure times except where arrivals are indicated.
SMS: Text uwhse # to 41411 where # is the shuttle stop number. For example,
texting uwhse 1 to 41411 will return the arrival time for the UWMC stop.
Adverse weather and/or traffic conditions may disrupt or limit service on all routes.
Scheduled service and times are not guaranteed. We appreciate your patience during
these times.
UW Shuttles, University Transportation Center
3745 15th Ave NE, Seattle, WA 98105 206-685-3146 shuttles@uw.edu
Visit uwshuttles.com for up-to-date service information, or call 206-685-3146.
21
22

Cool Perks for UW Employees
Discover what’s next.
 Get Started 
Campus Safety – Get connected to a variety of campus safety and emergency preparedness
resources
http://www.washington.edu/safety/
Commute Concierge – Need help planning your commute? Transportation Services’ Commute
Concierge is your one-stop shop for learning about your commute options. Offering personalized
commute plans, customized commute options kits, and friendly, knowledgeable staff, ready to answer
all of your commute questions
http://transportation.uw.edu/commute-concierge
Employee Self Service (ESS) – A web based resource where employees can view their personal
payroll, benefits and leave information. In ESS, employees also have the ability to update or change
personal information such as direct deposit, W-4 and home address
http://f2.washington.edu/fm/payroll/payroll/ESS
m.UW – Stay connected with all things UW. Download the UW App for iPhone & BlackBerry anytime
for free! Don't have BlackBerry or iPhone? Point any phone browser to m.uw.edu to access the same
information and content as in the native applications
The Resource – UWHR newsletter designed to keep you informed of offerings from across the
University that helps you make the most out of your UW employment
http://www.washington.edu/admin/hr/publications/email/hr/convio/resource/currentissue/index.html
Transportation Services – Helping you get to the UW’s Seattle campus and better understand your
commute options – carpooling, parking, biking, walking, shuttles, and more
http://www.washington.edu/facilities/transportation/index
UPASS – A bus pass, plus more! U-PASS provides full fare coverage on a variety of transportation
options—from buses, commuter train service and light rail, to vanpooling and discounted impromptu
carpooling. Enjoy great benefits like:
 Free rides on the NightRide Shuttle
 Exclusive student, staff and faculty discounts on Zipcar, car2go and Pronto! Emerald City Cycle
Share
 Discounted & priority carpool parking (find a carpool partner with UW Zimride)
 Access to the Emergency Ride Home Program
http://www.washington.edu/facilities/transportation/employee-u-pass
UW Campus Tours – Explore the beauty of this historic campus! Campus Tour Only sessions are
highlighted in black, and are available to UW staff members.
http://admit.washington.edu/Visit/FroshInfoSessionTour
Updated 4.20.15
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
Cool Perks for UW Employees
UW Employee Discounts – Special pricing on goods, services, and entertainment including reduced
fees on home loans, personal cell phones, vehicles, bicycle safety products, and more

UW Discount Program


UW Savings Center (through UW CareLink APS Healthcare; organization code "advantage"):


http://www.washington.edu/admin/hr/benefits/saving/discounts/index.html
http://www.washington.edu/admin/hr/benefits/worklife/carelink/index.html Visit the APS
HelpLink portal (use "UW" as the company code to log in) Visit Savings Center
UW Commuter Services Merchant Discounts
http://www.washington.edu/facilities/transportation/u-pass/merchants
Whole U Discount Program and More Ways to Save!
https://www.washington.edu/wholeu/discounts/?t=df46eec12205dee87b7a79eb26856611
http://www.washington.edu/admin/hr/benefits/saving/moresaving.html
UW Interactive Campus Map – Navigate the University of Washington campus with ease.
Landmarks, libraries, dining options, computer labs, parking lots and so much more
http://www.washington.edu/maps/
Whole U – A holistic employee engagement program that helps connect UW faculty and staff with
great resources available at the University. Bringing people and resources together to make it easier
to live active, engaged lives
http://uw.edu/wholeu
 Get Involved–Get Connected—UW Communities 
Disabilities, Opportunities, Internetworking Technology (DO-IT) – Promoting the success of
individuals with disabilities in postsecondary education and careers, using technology as an
empowering tool
http://www.washington.edu/doit/
e-learning – A community for those that develop e-learning courses across the UW. This group will
meet the third Friday of every 2 months in the UW Tower. Subscribe to their mailing list at:
http://mailman.u.washington.edu/mailman/listinfo/elearning/
Faculty and Staff Affinity Groups – Build community and foster connections with other faculty and
staff at the UW, by getting involved with one of our faculty and staff affinity groups
http://www.washington.edu/diversity/affinity/
Graduate Opportunities and Minority Achievement Program (GO-MAP) – Building
community, on and off campus, by fostering an educational and social environment rich in cultural,
ethnic, and racial diversity
http://www.grad.washington.edu/gomap/calendar.shtml
Updated 4.20.15
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2

Cool Perks for UW Employees
LeanCoffee – For anyone interested in Lean, Agile, continuous improvement, scrum, TQM, etc.
Group meets Tuesday mornings from 7:45 – 8:45 in the UW Tower Cafeteria. Subscribe to their
mailing list at:
http://mailman.u.washington.edu/mailman/listinfo/leancoffee/
Professional Staff Organization – Serving as a resource for professional staff at the UW
http://depts.washington.edu/psoweb/
University of Washington Toastmasters – Helping students, staff, faculty and members of the
community become experienced and successful public speakers in a supportive, fun environment
http://depts.washington.edu/uwtm/index.php
UWellness – Services, activities, programs, and groups within the University of Washington that
support your health and well being
http://www.washington.edu/admin/hr/benefits/wellness/index.html
UW Alumni Association – Whether you're interested in groundbreaking UW research, UW
happenings on campus and across the country, lectures from influential figures or news about the
people and history of your university, no matter where you go, membership keeps you connected
* Note: Anyone is eligible to join the UW Alumni Association
http://www.washington.edu/alumni/index.html
UW Calendar of Events – A calendar of all Seattle campus public events (except class meetings)
http://www.washington.edu/calendar/
UW Environmental Stewardship & Sustainability – Providing sustainability resources for
students, administration, and the UW community
http://f2.washington.edu/ess/
UW Green Teams – Collaborative groups around campus committed to improving the environmental
sustainability of their workplace—or any shared space, for that matter
http://green.washington.edu/uw-green-teams
 Something for Everyone 
Arts UW – A comprehensive guide to a world of creative experiences right here at UW
http://artsuw.org/
Botany Greenhouse – Greenhouse & Medicinal Herb Garden tours
http://www.biology.washington.edu/greenhouse/k12.html
Burke Museum of Natural History and Culture – Inspiring people to value their connection with
all life--and to act accordingly--through the presentation of Washington State collections of natural
and cultural heritage. Free admission with your Husky Card
http://www.burkemuseum.org/
Updated 4.20.15
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3

Cool Perks for UW Employees
Dining Options – With over 40 locations on campus, from the grocery store District Market to
numerous restaurants, cafés, food trucks and even a food court, great food is never more than a twominute walk away
https://www.hfs.washington.edu/dining/about/
Emergency Ride Home Program – Reimburses faculty and staff UPASS holders for 90 percent of
the meter fare for your taxi ride (tip not included) - up to 50 miles per quarter.
* Note: The Emergency Ride Home program is available only to faculty and staff with a valid UPASS. HMC, UW Bothell and UW Tacoma offer separate, but similar benefits. Please contact the
applicable program if you are an HMC or branch campus employee: HMC 206.744.3254; UW Bothell
425.352.3640; UW Tacoma 253.692.4669
http://www.washington.edu/facilities/transportation/employee-u-pass
Experimental College – Enriching the UW educational environment by creating and offering an
opportunity for UW students and the Seattle community to share experiences and knowledge through
fun and innovative non-credit classes
http://depts.washington.edu/asuwxpcl/
Health Sciences Express – Providing transportation between the UW and certain affiliated medical
centers
http://www.washington.edu/facilities/transportation/uwshuttles/hse
Henry Art Gallery – An active part of the UW’s cultural landscape, presenting exhibitions,
collections, and public programs that stimulate research and teaching. Free admission with your
Husky card
http://www.henryart.org/
Husky Card Services – The official identification card for members of the UW community, providing
access to a variety of services, discounts, and opportunities including access to campus libraries
http://www.hfs.washington.edu/husky_card/
Intramural Activities Center (IMA) and Recreational Sports – Exercise, sports and fitness
options including a golf range, climbing center and the Waterfront Activities Center
http://depts.washington.edu/ima/
Professional & Continuing Education – Certificates, degrees, and courses designed and
scheduled for adult learners
http://www.pce.uw.edu/
Professional & Organizational Development – Supporting your career success with classes,
certificates, leadership skills training, and organizational development services
http://www.washington.edu/admin/hr/pod/
Updated 4.20.15
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
Cool Perks for UW Employees
Safety Training – Helping to create safe educational and work environments on campus through
online and in-person training classes
Environmental Health & Safety – http://www.ehs.washington.edu/psotrain/index.shtm
UW Emergency Management – http://www.washington.edu/emergency/training
Theodore Jacobsen Observatory – Built in 1895, the Observatory with its 110-year old refracting
telescope is still offering celestial views of the wonders of the Universe
http://www.astro.washington.edu/groups/outreach/tjo/
Tuition Exemption – Take up to six credits per quarter at the UW or other participating Washington
state-funded universities, community colleges, and technical colleges, on a space-available basis
http://www.washington.edu/admin/hr/pod/policies/tuition-exemption.html
Tuition Exemptions and Reductions – More educational opportunities for UW employees
http://www.washington.edu/students/reg/tuition_exempt_reductions.html
UCAR-Car Sharing Program – Supporting the short term transportation needs of the UW
community, available for education, research, outreach and other university business
http://www.washington.edu/facilities/transportation/fleetservices/ucar/info.php
UWare Software – Download software at reduced or no cost, thanks to various license agreements
with software vendors
https://www.washington.edu/itconnect/wares/uware/
UW Alert – A free, voluntary, self-subscription service that disseminates official information during
emergencies or crisis situations that may disrupt the normal operation of the UW or threaten the
health or safety of members of the UW community
http://www.washington.edu/alert/index.php
UW Botanical Garden – This nationally renowned living plant collection contains over 10,000
specimens, and offers tours, classes and other events
http://depts.washington.edu/uwbg/
UW CareLink – Offers a wide range of services that can help you manage through the different
stages of life, develop a healthy lifestyle, create a quality work environment, and save time by
providing easy access to trusted experts, including counselors, attorneys, financial advisors, as well as
child, adult, and elder care consultants
http://www.washington.edu/admin/hr/benefits/worklife/carelink/index.html
UW Combined Fund Drive – Washington's workplace giving campaign which provides faculty and
staff the opportunity to give to their favorite charities through payroll deduction or a one-time gift
http://depts.washington.edu/uwcfd/
Updated 4.20.15
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
Cool Perks for UW Employees
UW Drama – One of this country's leading training institutions for theatre artists and scholars,
offering several theatrical productions each year
http://depts.washington.edu/uwdrama/
UW Hatchery – Tours of the UW research and teaching hatchery are available year-round
http://www.fish.washington.edu/hatchery/education.html
UW Information and Visitors Center –UW history, fun facts and helpful tips for navigating all that
the UW has to offer
http://www.washington.edu/discover/visit/
UW Learning Technologies – Offering free workshops (to current UW students, faculty and staff)
in teaching tools such as Canvas and Lecture Capture, and in digital creation tools like HTML, CSS,
and more. Plus resources to help students, faculty, staff, and others develop their information
technology skills
http://www.washington.edu/lst/workshops
UW Libraries – Use your Husky Card to access over 30 UW libraries from general to specialized
subject matter
http://www.lib.washington.edu/
UW Medical Center Support Groups and Education – Health education services and support
groups are available to UW Medicine patients, families and community members
http://uwmedicine.washington.edu/Patient-Care/Patient-Family-Resources/Pages/Classes-andSupport-Groups.aspx
UW Planetarium – Providing a detailed and accurate simulation of the night sky; and equipped with
a permanently mounted digital projection system (in addition to the starball) and a library of digital
visualizations
http://www.astro.washington.edu/groups/outreach/planetarium/
UW School of Music – Each year, presenting well over 100 concerts of music spanning more than a
millennium of time and extending across the cultural globe
http://www.music.washington.edu/home/
UW Shuttles – Campus transportation options including Dial-a-Ride, Health Sciences Express, Night
Ride Shuttle, and South Lake Union Shuttle
http://www.washington.edu/admin/shuttles/
UW Today – What’s hot, hip, and happening at the UW! Sign up for E-News from UW Today
http://www.washington.edu/news/
UW Women’s Center – Building a culture of gender equity campus-wide, locally and globally
though educational programs, individualized services, and skills training
http://depts.washington.edu/womenctr/
Updated 4.20.15
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
Cool Perks for UW Employees
UW WorkLife Resources – Providing resources, promoting healthy lifestyles, and creating a quality
work environment
http://www.washington.edu/admin/hr/benefits/worklife/index.html
UW World Series – Internationally acclaimed artists perform in Meany Hall for the Performing Arts
in four series: UW World Dance, UW World Music & Theatre, President’s Piano, and International
Chamber Music Series
www.uwworldseries.org
Washington Huskies - The Official Athletic Website of the UW – Husky sports schedules,
tickets, the Dawg Blawg and more
http://www.gohuskies.com/
Waterfront Activities Center – Located directly behind Husky Stadium on Union Bay and the
Montlake Cut, the WAC offers canoe and rowboat rentals, storage of non-motorized craft for UW
students, staff and alumnus, and a lounge/meeting room available for use by university groups and
departments
http://www.washington.edu/ima/wac/
Zimride – A private ridesharing network for UW Seattle. Split costs by sharing the empty seats in
your car or catch a ride with a classmate or colleague
http://zimride.washington.edu/
Zipcar – Wheels when you want them. With 8 at the UW and 5 more within a 1/2 mile walk, Zipcars
are available whether you need a car for a few hours to run errands or the whole day (to get away)
www.zipcar.com/u-pass
 Notes 
Updated 4.20.15
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7

Saving Money – UW Discount Program
UW employees may enjoy special pricing on goods, services, and entertainment. For details, please visit:
http://www.washington.edu/admin/hr/benefits/saving/discounts/index.html
Category
Auto
Books & Multimedia
Books & Multimedia
Computer & Electronics
Computer & Electronics
Computer & Electronics
Housing
Housing
Insurance
Services
Sports
Sports
Sports
Tickets & Events
Updated 4.20.15
Provider
Offering
For UW faculty and staff only. Special pricing on Ford, Lincoln,
and Mercury vehicles. Visit the Ford Partner website. Use
"UNVWA" as the partner code to log in.
The NYT Campus Subscription Program allows faculty, staff, and
students to save up to 75% off the regular newsstand price for
New York Times home delivery and/or unlimited digital access.
New York Times
To order, call 206-543-5975 for print subscriptions or visit
www.nytimes.com/uwashington for digital subscriptions. (Note:
Print subscribers get a free, all-digital-access subscription.)
Discount of 10% off when placing an order online or by phone (1UW Press
800-537-5487) using the WUWE code.
Discounts on cell phones for personal use vary by plan and
Cell Phones
device. Contact carrier for details.
University Book Store Contact store for pricing.
Technology Center
UW Information Technology offers free computing workshops
UW Information
and online curriculum to UW faculty, staff, and students on a
Technology
space-available basis.
Information and resources about housing and home buying in the
UW Housing Resources
Puget Sound area.
Hometown Home Loan Reduced fees on home loans for faculty and staff who receive
Program
UW-paid health, life and long term disability insurance.
Special discounted group rates on auto, home, and renters
Liberty Mutual
insurance for benefits eligible faculty, staff, and retirees.
Offers a wide range of services that can help you manage
through the different stages of life, develop a healthy lifestyle,
create a quality work environment, and save time and money by
UW CareLink
providing easy access to trusted experts, including counselors,
attorneys, financial advisors, and child and adult/elder care
consultants.
Bike lights, locks, helmets, and other bicycle safety products sold
Hall Health Primary
at great prices. Also, pedometers and reflective vests are
Care Center
available.
UW Recreational
Exercise, sports and fitness opportunities available to UW
Sports
students, faculty, and staff members.
Check out UW Bike Classes brought to you by Commuter Services
UW Bike Classes
and Cascade Bicycle Club!
Free admission with your Husky Card. UW faculty and staff also
Burke Museum
enjoy a 28% discount off the Burke Family membership level.
Ford Motors
30
8
Category
Provider
Tickets & Events
Husky Athletics
Tickets & Events
Tickets & Events
Tickets & Events
Travel & Lodging
Wellness
Wellness
Offering
Eligible UW Faculty and Staff Members may purchase up to 2
Husky Football season tickets at 20% discount. Call the Husky
Ticket Office at 206-543-2200 or visit gohuskies.com today!
Henry Art Gallery Free admission with your Husky Card.
Discounts on Summer Camps for UW employees' children (ages
UW Botanic Gardens
6-12).
Discounts on Dance Program, School of Drama and School of
UW Performing Arts
Music performances, and UW World Series.
Procurement Services has negotiated contracts with several
hotels, including Starwood Hotels. The contracts cover
UW Procurement
accommodations as well as any other services the facility may
Services
provide to you. Rates are available to UW faculty, staff, students,
and guests of the University.
Services, activities, programs and groups within the UW that
support your health and well-being. Also, many area fitness clubs
UWellness
offer discounts to state employees so be sure to bring your Husky
ID card with you and ask for a state or UW employee discount.
Get a free hearing screening. Make an appointment by calling the
UW Speech & Hearing
UW Speech & Hearing Clinic at 206-543-5440 or email
Clinic
shclinic@uw.edu. Space is limited.
Other Discount Programs
Eligible for annual patronage refund. To claim your rebate,
contact 206-634-3400 ext. 311 or email
refund@u.washington.edu.
University Book Store
Dell Offering: Special educational discounts on Dell computers,
software, and peripherals for UW faculty, staff, and students.
Member ID: KS118681484.
UW Transportation Merchant Discount Program for U-PASS and TEMP-Pass holders.
Services
Regence Advantages: Value-added program offering savings to
UMP/Regence members from leading health-related companies.
These programs are not insurance but are offered in addition to
Uniform Medical Plan
your medical and/or dental plan(s) to help you stay healthy and
/ Regence Blue Shield
live better. Log into myregence.com, type "regence advantages"
in the search box.
Health Plan Perks: Value-added program offering savings to
Group Health members from leading health-related companies.
Group Health
These programs are not insurance but are offered in addition to
Cooperative
your medical and/or dental plan(s) to help you stay healthy and
live better. Log into your account at ghc.org, type "health plan
perks” in the search box.
*Please note that the University reserves completely the right to alter the type and nature of the programs it
offers through WorkLife, including terminating some or all programs offered.
Updated 4.20.15
31
9
32
Welcome to UW
Medicine
33
34
UW MEDICINE | OVERVIEW
UW MEDICINE
Mission
People
UW Medicine’s mission is to improve
the health of the public by:
• Advancing medical knowledge
• Providing outstanding primary and
specialty care to the people of the
region
• Preparing tomorrow’s physicians,
scientists and other health
professionals
Components of UW Medicine
• More than 25,000 employees contribute
to the mission of UW Medicine.
• The School of Medicine has
approximately 2,400 employed faculty
members and more than
4,700 clinical faculty across the
WWAMI program who teach medical
students, residents and post- doctoral
fellows.
• More than 4,900 students and
trainees
Faculty includes the following:
UW Medicine owns or operates:
• Harborview Medical Center
• Northwest Hospital & Medical
Center
• Valley Medical Center
• UW Medical Center
• UW Neighborhood Clinics
• UW School of Medicine
• UW Physicians
• Airlift Northwest
UW Medicine shares in the ownership
and governance of:
• Children’s University Medical Group
• Seattle Cancer Care Alliance
35
• Nobel Prize – 3 living recipients
(5 in the school’s history)
• Institute of Medicine – 36 members
• National Academy of Sciences –
34 members
• Gairdner International Award –
10 recipients
• Howard Hughes Medical Institute –
13 investigators
• National Academy of Engineering –
5 members
Patient care
Medical discovery
• Over 64,000 admissions annually to
UW Medicine faculty are second in the
nation in research funding from the
National Institutes of Health (NIH), with
more than $611 million of NIH funding and
total research funding of over $1 billion in
fiscal year 2012. Faculty have made advances in
a number of areas, including:
the four hospitals owned or operated
by UW Medicine: Harborview
Medical Center, Northwest Hospital
& Medical Center, Valley Medical
Center and UW Medical Center.
• About 1.6 million outpatient and
Emergency Department visits.
• UW Medicine hospitals are ranked
No. 1 and No. 2 in the region by
U.S. News & World Report. Multiple
UW Medicine programs are ranked
highly by U.S. News, including
rehabilitation medicine and cancer
care.
Visit uwmedicine.org/about/awards/uw-rank
for more information.
Education
The UW School of Medicine is widely
known for high-quality, cost-effective
education. Trainees include medical students,
residents, fellows, physician-assistant students
and other health- professions students.
• U.S. News & World Report has ranked the
UW School of Medicine in the top
two in the nation for training in
primary care for the past two decades.
Training programs in family medicine
and rural health have been ranked No.
1 in the nation for the past 22 years.
• Students and trainees enter careers in
primary care and specialty care,
research, policy work and other areas.
• The School’s five-state WWAMI
(Washington, Wyoming, Alaska,
Montana and Idaho) regional medical
education program is widely considered
the nation’s benchmark program for
training and placing physicians in rural
and underserved areas. First-year medical
students are accepted from the five
states, and first-year training occurs
in each state at partner universities.
Medical students and residents have
many opportunities to receive
clinical training throughout the
region.
•
•
•
•
•
•
•
•
•
•
Stem cell and regenerative medicine
Neurosciences, including neurogenetics
Cardiovascular disease
Global health metrics
Genome science and gene therapy
Molecular pharmacology, cellular
regulation and neuropharmacology
Cancer treatment and prevention
Diabetes treatment and prevention
HIV treatment and prevention
Protein design
Many research activities and programs are based
in collaborative, interdisciplinary centers and
institutes, including:
• Institute for Protein Design
• Institute for Translational Health
Sciences
• Institute for Stem Cell and Regenerative
Medicine
• Center for AIDS Research
• Institute for Health Metrics and
Evaluation
• Center for Emerging and Reemerging
Infectious Diseases
• Center for Lung Biology
• Center for Comparative and Health
Systems Effectiveness
• Harborview Injury Prevention and
Research Center
UW Medicine 1959 Northeast Pacific Street | Box 356350 | Seattle, Washington 98195
206.598.7718 | uwmedicine.org
Rev 10/14
36
UW MEDICINE | OVERVIEW
HARBORVIEW MEDICAL CENTER
Harborview Medical Center is owned by King County, governed by a countyappointed board of trustees and managed by the University of Washington.
UW Medicine physicians, staff and other healthcare professionals based
at Harborview serve patients from all walks of life in world-class centers of
emphasis and also serve a mission population for King County.
Harborview is the only designated Level I adult and pediatric
trauma and burn center in the state of Washington and serves as the
regional trauma and burn referral center for Alaska, Montana and Idaho.
UW Medicine physicians and other health professionals based at Harborview
provide highly specialized services for emergency medicine, orthopedics,
neurosciences, ophthalmology, vascular surgery, behavioral health, HIV/AIDS,
complex critical care and rehabilitation.
U.S. News & World Report has ranked Harborview among the nation’s top
hospitals in rehabilitation medicine, neurology, neurosurgery, geriatrics and
sports, spine and orthopedic care. In the magazine’s 2013–2014 ranking of
best regional hospitals, Harborview ranked number three in the Seattle area
and number four in the state.
Harborview is an entity of UW Medicine, which also includes Northwest
Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW
Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift
Northwest. All physicians who practice at Harborview are members of the UW
Physicians practice group, and all staff working at Harborview are University
of Washington employees.
(over)
37
Areas of Specialization
•Level I adult/pediatric trauma and burn care, serving as the sole Level I trauma and burn
center for Washington state
•Care for patients with HIV/AIDS
•Comprehensive eye and optometric institute
•Comprehensive range of psychiatric and psychological services, including severe mental illness
and substance abuse
•Emergency medicine and disaster management
•Neurosciences institute
•Rehabilitation services for people with disabilities from illnesses, injuries and congenital
conditions
•Sports, spine and orthopedic care
•Surgical and nonsurgical treatments for simple and complex vascular conditions
Awards, Accolades & Accomplishments
•The Joint Commission: Full Accreditation for meeting national performance standards
•The Joint Commission: Advanced Comprehensive Stroke Center Certification
•Washington State Emergency Cardiac and Stroke System: Level I Cardiac Center and Level I
Stroke Center
•Qualis Health: Multiple awards for excellence in Healthcare Quality and Leadership in
Improving Healthcare
•National Patient Safety Foundation and American Essential Hospitals: Leadership Award
•American Association of Critical Care Nurses: Beacon Award for Excellence (Intensive Care
Units)
•American Heart Association/American Stroke Association: Target Stroke Honor Roll
•Blue Cross Blue Shield: Blue Distinction Center of Excellence (Spine Surgery)
•State of Washington: Warren Featherstone Reid Award for Excellence in Healthcare (Pioneer
Square Clinic and Satellite Clinics for HIV/AIDS patients)
2014 Statistics
Inpatient beds............................................................. 413
Employees................................................................4,500
Admissions............................................................ 17,000
Clinic visits.......................................................... 247,350
Emergency Department visits................................64,500
Charity care
Harborview is mission driven and provides comprehensive care to patients from all walks of life. In
fiscal year 2014, UW Medicine physicians and staff at Harborview provided $168 million in charity
care, compared to $219 million in the previous year. With the expansion of healthcare coverage under
the Affordable Care Act, many patients who were previously self-pay and uninsured now qualify for
Medicaid coverage.
History
In 1877, Harborview was founded as the six-bed King County Hospital in South Seattle. In 1931,
it moved to its present location overlooking Puget Sound and its name was changed to Harborview
Hospital, now known as Harborview Medical Center. UW Medicine’s management of Harborview
has enabled the hospital to become a leading academic medical center, and new facilities have
been added with support from voter-approved bond projects and Harborview reserve funds. The
Norm Maleng Building opened in 2008 and the Ninth & Jefferson Building opened in 2009. UW
Medicine physicians and staff continue to expand specialty care services based at Harborview with
national experts in the centers of emphasis.
Rev. 01/15
Harborview Medical Center | 325 Ninth Ave. | Seattle, WA 98104 | 206.744.3000
38
uwmedicine.org/harborview
UW MEDICINE | OVERVIEW
UNIVERSITY OF WASHINGTON MEDICAL CENTER
University of Washington Medical Center (UW Medical Center) is a worldrenowned academic medical center. UW Medicine physicians and other healthcare
professionals based at UW Medical Center provide highly specialized services for
cardiac care; cancer care and stem cell transplantation; obstetrical care (including
high-risk neonatal intensive care); sports, spine and orthopedics care; and solid
organ transplantation. Patients travel from throughout the Pacific Northwest and
far beyond for these and other services.
UW Medical Center has been ranked consistently among the top 15 hospitals
in the nation by U.S. News & World Report. In addition, UW Medical Center is
ranked number one in the magazine’s 2011-2012 list of best regional hospitals in
the Seattle/Tacoma metropolitan area and ranked in the top ten nationally for
cancer care. In 2013, the hospital received University HealthSystem Consortium’s
4-star hospital status; and in 1994, the hospital was recognized for excellence in
nursing care when it became the nation’s first Magnet Hospital, and it has met
the rigorous criteria of the American Nurses Credentialing Center to renew this
designation for the fifth consecutive time.
UW Medicine shares in the ownership and governance of Seattle Cancer Care
Alliance, along with Seattle Children’s and the Fred Hutchinson Cancer Research
Center and all physicians who practice at Seattle Cancer Care Alliance are
UW Physicians. Inpatient care for adult oncology patients who receive treatment
through the Seattle Cancer Care Alliance is provided at UW Medical Center
by UW physicians and staff.
UW Medical Center is an entity of UW Medicine, which also includes
Harborview Medical Center, Northwest Hospital & Medical Center, Valley
Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of
Medicine and Airlift Northwest. All physicians who practice at UW Medical
Center are members of the UW Physicians practice group or Children’s
University Medical Group and all staff are UW employees.
(over)
39
Areas of Specialization
• Cancer care and blood and marrow transplantation
• Cardiac care, including advanced procedures, complex surgeries,
mechanical assist devices and transplantation
• Level III neonatal intensive care unit
• Obstetrics, including high-risk care
• Otolaryngology: head and neck surgery for treating diseases and
disorders of the ear, nose and throat
• Radiation therapy, including stereotactic body radiation therapy (SBRT),
image-guided radiation therapy (IGRT), volumetric modulated arc therapy (VMAT),
intraoperative radiation therapy and neutron therapy
• Robotic-assisted surgery for gynecological oncology, urology, otolaryngology and
general surgery
• Solid organ transplantation of the liver, kidney, heart, lung, pancreas and intestine
• Sports, spine and orthopedics care
Awards, Accolades & Accomplishments
•The Joint Commission: Full Accreditation for meeting national performance
standards
•The Joint Commission: Center of Excellence, Ventricular Assist Device Program
•Commission on Cancer: Accreditation with Commendation (with Seattle Cancer
Care Alliance)
•Washington State Emergency Cardiac and Stroke System: Level I Cardiac Center
and Level III Stroke Center
•Qualis Health: Award of Excellence in Healthcare Quality and Leadership in
Improving Healthcare
•American Association of Critical Care Nurses: Beacon Award for Excellence
(Intensive Care Units)
•U.S. Health Resources and Services Administration: Silver Medals for Liver and
Kidney Transplantation Programs; Bronze Medal for Kidney/Pancreas Program
•30th Annual Dialysis Conference: 50 years of achievement in nephrology nursing
•American Kidney Fund: Recognition of 50th anniversary of chronic dialysis
treatment
•Baxter: 50 years of innovation and exceptional care for patients with kidney
disease
•First hospital to achieve Magnet Status five times from the American Nurses
Credentialing Center
•Practice Greenhealth Leadership Award in Environmental Stewardship
2013 Statistics
Inpatient beds...................................................................450
Employees.......................................................................4,569
Admissions....................................................................17,728
Clinic visits............................................................... 284,830
Emergency Department visits.....................................22,977
Bone Marrow Transplants (w/SCCA)............................ 474
Organ Transplants............................................................258
Births...............................................................................1,557
History
UW Medical Center opened as University Hospital in 1959 and quickly became a
leader in healthcare innovation and standard setting for safe, high-quality patient
care.
Rev. 07/14
University of Washington Medical Center | 1959 N.E. Pacific St. | Seattle, WA 98195 | 206.598.3300
40
uwmedicalcenter.org
UW MEDICINE | OVERVIEW
UW NEIGHBORHOOD CLINICS
UW Neighborhood Clinics is a network of community-based clinics located
throughout the Puget Sound region. The clinics provide a wide spectrum of
primary care and secondary care services, from pediatrics to geriatrics using
the medical home model. Ancillary services include on-site laboratories, digital
radiology facilities and nutrition services. The clinics offer primary care services
six days a week, with urgent care services available at select locations. Urgent care
services are also available at the UW Medicine Eastside Specialty Center six days
a week. Additional offerings include convenient hours with evening and same day
appointments available and online access to personal health information through
UW Medicine eCare. Registered eCare users can confidentially email their care
team, schedule and cancel appointments, request prescription refills, view their
medical history and check lab results.
UW Neighborhood Clinics is an entity of UW Medicine, which also
includes Harborview Medical Center, Northwest Hospital & Medical Center,
Valley Medical Center, UW Medical Center, UW Physicians, UW School of
Medicine and Airlift Northwest.
Areas of Specialization
•Acupuncture
•Behavioral health
•Chronic disease management
•Ear, nose and throat care
•Eye care
•Family medicine
•Geriatrics
•Integrative medicine
•Internal medicine
•Obstetrics and gynecology
•Pediatrics
•Podiatry
(over)
41
Areas of Specialization (continued)
•Sleep medicine
•Sports injuries and musculoskeletal problems
•Travel medicine
•Women’s health
Check with your clinic for a list of services available at that location.
Awards, Accolades & Accomplishments
• Accredited by the Accreditation Association of Ambulatory Health Care
• Leadership
award from Premera Blue Cross for clinical performance in
key areas of healthcare
• National
Committee on Quality Assurance has recognized more than two dozen
UW Neighborhood Clinics physicians for excellence in diabetic care
• The
clinics have participated in both the Washington State Collaborative on
Medical Home and the Multi-Payer Pilot on Medical Home
2013 Statistics
Total clinic sites.......................................................9
Employees...........................................................270
Clinic visits.................................................. 244,139
History
UW Neighborhood Clinics first opened in 1997. There are now nine clinic locations
throughout the Puget Sound region: Belltown, Factoria, Federal Way, Issaquah, Kent/Des
Moines, Northgate, Ravenna, Shoreline and Woodinville.
Clinic locations
Rev. 07/14
UW Neighborhood Belltown Clinic
2505 2nd Ave., Suite 200
Seattle, WA 98121
UW Neighborhood Factoria Clinic
13231 S.E. 36th St., Suite 110
Bellevue, WA 98006
UW Neighborhood Federal Way Clinic
32018 23rd Ave. South
Federal Way, WA 98003
UW Neighborhood Issaquah Clinic
1455 11th Ave. N.W.
Issaquah, WA 98027
UW Neighborhood Kent/
Des Moines Clinic 23213 Pacific Highway South
Kent, WA 98032
UW Neighborhood Northgate Clinic
314 N.E. Thornton Place
Seattle, WA 98125
UW Neighborhood Ravenna Clinic
4915 25th Ave. N.E., Suite 300-W
Seattle, WA 98105
UW Neighborhood Shoreline Clinic
1355 N. 205th St.
Shoreline, WA 98133
UW Neighborhood Woodinville Clinic
17638 140th Ave. N.E.
Woodinville, WA 98072
42
206.520.5000
UW Neighborhood Clinics | 206.520.5000
uwmedicine.org/uwnc
Johnese Spisso
News & Community Relations
Marketing/Media/Outreach
UW Human Resources
UW Medicine Advancement
UW Medicine IT
UW Medicine PFS
UW Medicine Compliance
UW Medicine Financial
Operations/Accounting
UW Medicine
Chief Health Systems Officer
43
Darcy Jaffe
Nursing and Healthcare
Specialist Practice
Critical Care Service
Acute Care Service
Rehabilitation Medicine Service
Psychiatry & Behavioral Health
Service
Regional Epilepsy Center
Comprehensive Stroke Service
Cardiology, ECHO, EKG
Respiratory Care
Burn Center
Sleep Lab
Gamma Knife
Ambulatory Procedure
Transcranial Doppler Lab
Organ & Tissue Procural
Patients Are First Program
Patient Relations
Patient Education
Clinical Education
Care Management
HMC Intranet
Chief Nursing Officer &
Sr. Associate Administrator,
Patient Care Services
Quality Improvement
Patient Safety Program & PSN
Risk Management – Medical
Care
Clinical Outcomes Management
Infection Control
Medical Staff Department
Affairs including credentialing
and privileges
Graduate Medical Education
Medical Director, HMC &
Associate Dean, UW SOM
Richard Goss
Primary/Specialty Care Clinics
Healthcare for the Homeless and
Respite
King County Public Health Clinics
at HMC (STD, TB)
UW Medicine Contact Center
Process Improvement
Social Work
Interpreter Services
Spiritual Care
Employee Health
Associate Administrator,
Ambulatory and Allied Care
Services
Debra Gussin
Becky Pierce
Associate Administrator,
Surgical, Emergent and
Integrated Clinical Services
Emergency Services
Laboratory Services
Lean Program
Medic One
Pathology Services
Pharmacy Services
Radiology Services
Regional Vascular Center
Surgical Services
Trauma Services
CRNA’s
HIPRC
Executive Director
Paul Hayes
December 3, 2014
Harborview Medical Center Table of Organization
Elise Chayet
Facility Planning/MIMP
Regulatory Affairs
Space Management
UW CPO Project Liaison
Engineering and Plant Operations
Clinical Engineering
Nutrition & Food Services/
Gift Shop
Parking & Commuter Services
Security Services
Environmental Services
Laundry & Linen
Communications
Facilities Safety Officer/EOC
Associate Administrator,
Clinical Support Services &
Planning
Kera Dennis
Assistant Administrator,
Finance
Emergency Preparedness
Emmanuel Okoye
Director
Consolidated Laundry
David Amburgey
Director
Public Safety, Parking
Services
Charles Zielinski
Director
Nutrition Services
Toby Purvis
Director
Environmental Services
Ward Yohe
Director
Teleservices
Walter Thurnhofer
Assistant Administrator
Rachel Cowan
Interim Administrator
Anatomic Pathology
Catherine Taft
Director
Finance & Administration
Dept of Lab Medicine
Kevin Kiemele
Administrator
Otolaryngology, Head &
Neck Surgery
Becky Rusnak
Assistant Administrator
Administrative Operations &
Oncology
__________________________________
Stephen P. Zieniewicz, Executive Director
February 10, 2015
Bahaa Wanly
Administrator
Eastside Specialty Center
Sara Wright
Director
Radiation Oncology
Patricia Ashley
Director
Business Operations
Keith Jesse
Director
Clinical Engineering
Geoff Austin
Associate Administrator
Kay Wicks
Administrator
Transplant
Pam Palagi
Associate Administrator
Carol Jones
Director
Ambulatory Care
Jennifer Herrman
Associate Administrator
Design & Construction
Management
Sandy Slater-Duncan
Director
Planning & Referral
Development
Renee DeRosier
Director
Volunteer Services
Dawn Vincic
Director
Radiology
John Capps
Assistant Administrator
Regional Heart Center
Shabir Somani
Chief Pharmacy Officer
Peggy Cox
Director
Patient Clinical Infomatics &
Support
Kathleen Errico
Director of Advanced
Practice Nursing/
Chief ARNP
Keri Nasenbeny
Assistant Administrator
Patient Care Services, Critical
Care
Sherri Del Bene
Assistant Administrator
Operations, Acute Care
Christine Sampson
Assistant Administrator
Women and Infant Specialty
Care
Linda Sorensen
Assistant Administrator
Social Work, Care
Coordination
Cindy Sayre
Associate Administrator
Patient Care Services,
Professional Practice
Grace Parker
Chief Nursing Officer
Heather O’Hara
Executive Assistant
Helen Shawcroft
Sr. Associate Administrator
Stephen Zieniewicz
Executive Director
Julie Duncan
Assistant Administrator
Center for Clinical
Excellence
Associate Medical
Directors
Tom Staiger, MD
Medical Director
Dan Kaiser
Assistant Administrator
Perioperative Services
John Lang, MD
Clinical Director
Perioperative & Operative
Operations
University of Washington Medical Center Table of Organization
Ken Feilen
Director
Operations & Maintenance
Patricia Riley
Sr. Associate Administrator
Shared Service
44
Clinical Research Center
Clinical Regulatory
Compliance & Accreditation
Infection Prevention and
Control/Employee Health
Palliative Care Program
Brian Buchanan
Chief CRNA
Cindy Angiulo
Sr. Associate Administrator
UW MEDICINE
PATIENTS ARE FIRST
THE UW MEDICINE PATIENTS ARE FIRST APPROACH
UW Medicine at Harborview Medical Center, UW Medical Center, Northwest Hospital & Medical
Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine Airlift Northwest and Valley
Medical Center is committed to leadership in service and operational excellence, as prioritized in our Strategic
Plan. Achieving consistent service excellence for every patient, every time is a key strategic imperative for the
continued success and advancement of UW Medicine as a health system.
UW Medicine Patient Are First is our framework for organizational development that provides frontline
staff, managers, physicians, and leaders with the tools and tactics to achieve our strategic outcomes. We will strive
to create better leaders, to create consistency across our organization, and establish systems of accountability that
will help us execute our operational plans. UW Medicine is partnering with the internationally recognized
consultant firm, The Studer Group, to assist us in these efforts.
Service and operational excellence, and attention to its foundational pieces of accountability and
leadership development, will allow us to live our organizational values with integrity, and give us the ability to
achieve our mission, vision and the level of success we desire as an organization.
THE CULTURE CHANGE IMPERATIVE
Patient Are First is the focused orientation of our UW Medicine culture toward service, to support key
aspects of what a patient would consider is excellence in service: respectful, compassionate, timely, recognizing
and welcoming, personalized, inclusive of families, efficient, coordinated, informative, and innovative in support
of their care. This starts from the message we project in their first conversation with us, through the entire
episode of care. It includes team interactions and behaviors in the care setting, as well as support service areas
that influence patient, staff and physician satisfaction.
UW Medicine must deliver consistent standards of service excellence in order to ensure that patients,
families, and referring physicians will continue to seek us out for care. Patients and their families view the quality
of our care through the lens of how we treat them; through the lens of service. We must be viewed by consumers
as providing excellent and efficient access to appointments and referrals, and timely, quality care and service.
Patients and families must always feel they were treated well by everyone with whom they interact. They must
believe that their needs and their safety are our highest priority. And patients and families must know who is
responsible for their care at all times, who to turn to and who to ask for help, advice, and information.
UW Medicine Patient Are First is about doing what is necessary and right: going the extra mile to offer
care and service that is crafted around the patient’s and family’s needs. It is ultimately about how you and I
would want to be treated, and how we would want our family member to be treated.
45
UW MEDICINE PATIENTS ARE FIRST PILLAR GOALS FY 2016
Goal: Become a national leader in patient
satisfaction for all patient populations as
measured by:
• Improving UW Medicine patient
satisfaction survey scores as follows:
- Inpatient: ≥ 77% Top Box
(79th percentile)
- Ambulatory Clinics: ≥ 92% Top Box
(60th percentile)
- Emergency Department: ≥ 87.07 Mean
Score (60th percentile)
Goal: Improve patient access to primary and
specialty care services across UW Medicine
as measured by:
• Achieving the ≥ 67% Top Box (50th
percentile) in the CG-CAHPS Access to
Care composite score
Goal: Reduce morbidity and mortality, as
measured by:
• A decrease in hospital acquired infections
as follows:
- CA-UTI to ≤ 1.75/1000 catheter-days
- CLA-BSI to ≤ 0.55/1000 catheter-days
• A decrease in Patient Safety Indicator
composite score to ≤ 1.95/1000 eligible
patients
• An increase in hand hygiene best practices
to ≥ 98.0%
Goal: Create systems that provide for
delivery of evidence based, high quality, and
timely care for every patient, as measured by:
• An increase in the disease management
composite score to ≥ 77.0%, by increasing
the percentage of patients with
hemoglobinA1c at or below 9.0% and
blood pressure below 140/90mmHg
• An increase in breast, cervical and colon
cancer screening rates; and pneumococcal
pneumonia and pediatric vaccination rates
to a composite score of ≥ 77.3%
• An increase in the CMS clinical quality
composite score to ≥ 95.0%
Goal: Reduce the likelihood of adverse
events associated with transitions of care, as
measured by:
• A decrease in readmissions among patients
following care primarily for heart attack,
heart failure, pneumonia, stroke, or
chronic obstructive pulmonary disease
to ≤ 13.6%
Goal: Become a national leader in clinician
and employee satisfaction, focused on
serving patients and their families via a
proud and loyal workforce, as measured by:
• An overall satisfaction rate of ≥ 68.5% for
clinicians with the clinical portion of their
UW Medicine activities
• An improvement in overall employee
engagement of ≥ 0.50% as measured by the
annual employee engagement survey
Goal: Effectively manage UW Medicine
finances to ensure resource availability for
patient-centered initiatives, services, and
facilities, as measured by:
• Achieve a total margin of ≥ 1.0% for the
fiscal year
46
UW MEDICINE PATIENTS ARE FIRST
SERVICE CULTURE GUIDELINES
As a member of UW Medicine, I recognize that the needs of patients and families come first. I am committed to
ensuring that each patient and family seeking care within UW Medicine is treated in a manner that is consistently
respectful and professional.
To show my commitment to our patients, I will:
Make the patients and families we serve my HIGHEST PRIORITY by placing their needs first
Respect PRIVACY and CONFIDENTIALITY
Discuss patients and their care in a confidential setting.
Knock and/or ask “Can I come in?” before entering a patient’s room. Use doors, curtains and blankets to
create a more private environment when necessary.
Access only confidential patient information that is relevant to my job.
Discuss confidential organizational issues only with those who need to know.
COMMUNICATE effectively
Acknowledge patients, family members, and co-workers with a sincere and warm greeting.
Introduce myself by name.
Explain my role and speak in ways that are easily understood.
Ask each patient how he/she would like to be acknowledged (Mr./Mrs./first name).
Close every patient encounter with an acknowledgement that is respectful, such as “Thank you” or “Do
you have any questions?”
Recognize that body language and tone of voice are integral to effective communication.
Wear my ID badge where it can be easily seen.
Conduct myself PROFESSIONALLY
Treat others with courtesy, honesty and respect even in challenging situations.
Be sensitive and empathetic to the needs of others.
Continue to learn and seek new knowledge to enhance my skills.
Recognize that I am responsible for the public’s perception of UW Medicine and that I am an
ambassador for UW Medicine.
Be ACCOUNTABLE
Offer assistance to people who are lost or trying to find their way by escorting them to their destination
or taking them to someone who can help them.
Help those in need until their issues are resolved or another co-worker has assumed responsibility.
Be dependable and timely.
Take personal responsibility for keeping the work environment clean and safe by cleaning up litter and
spills, or promptly contacting the appropriate resource.
Practice consistent hand hygiene to prevent the spread of infection.
Be COMMITTED to my colleagues and to UW Medicine
Respect and acknowledge differing values, opinions and viewpoints.
Recognize and encourage positive behavior.
Address inappropriate behaviors in a confidential and constructive manner.
Promote interdisciplinary and interdepartmental cooperation.
Promote the mission, vision and values of UW Medicine.
Follow all UW Medicine policies and procedure.
47
Customer Service and A.I.D.E.T.
Use A.I.D.E.T to remind you of the key words at key times to use with customers (i.e. patients,
family members, colleagues etc.) that help them to “connect the dots”, feel comfortable in our
environment and feel respected. Each letter in A.I.D.E.T. reminds you of specific information
to share with Every Patient, Every Time and Every Colleague, Every Time.
How will you
• answer their questions,
• “connect the dots” for them,
• reduce their anxiety, and
• increase their compliance?
The patient/family member is thinking and wondering
about the issues below.
How will you answer these questions?
A.I.D.E.T.
• I am here. Do you know? Do you see me? Do you care?
• Maybe I should let you know…or do you already know?
• I am feeling a little uncomfortable.
Acknowledge
•
•
•
•
Introduce
Who are you? What do you do?
Are you any good at it? Are you competent?
How will you be able to help me?
Why should I trust that you or your colleague can do what you say?
• How long is this going to take?
• I have limited time too by the way. Do you even realize that?
• I know you are busy, but so am I and my stuff is important, too.
It matters to me.
Duration
•
•
•
•
•
Explanation
How does your system work?
When can I expect to see someone? Will I have to wait long?
Will it hurt?
How do I get there? Will someone show me the way?
What should I expect? Are those people any good down there?
• Do you appreciate that I put my faith in you and in your medical
center?
• Do you realize that I waited patiently for a long time?
• Will you recognize and appreciate MY efforts to make this a good
situation?
48
Thank You
UW Medicine Organization Development and Training
The Patient Experience
49
50
The Patient Experience
Patient Safety
The Patient Safety Team oversees patient safety projects and initiatives
including the operating plan patient safety goals. When a patient safety event
occurs, the team conducts event reviews and root cause analysis to understand
what happened and why. In this way we are then able to look at the overall
systems and processes in order to improve patient safety.
Teams and Contact Numbers
UWMC
Lela Holden, PhD, RN, CPPS, Patient Safety Officer
598-6843
lmholden@uw.edu
Jessica Yanny- Moody, MS, CNS, CCRN, Patient Safety Manager
598- 8658
jmyanny@uw.edu
HMC
Christine Cottingham, MS, RN, CCRN, Patient Safety Officer
744-5051
cotting@uw.edu
Additional Patient Safety Resources
National Patient Safety Goals
http://www.jointcommission.org/assets/1/6/2014 HAP NPSG E.pdf
Team Strategies and Tools to Enhance Performance and Patient Safety:
TeamSTEPPS (we referenced the tool C.U.S.)
http://www.ahrq.gov/professionals/education/curriculumtools/teamstepps/instructor/index.html
Institute for Health Care Improvement
http://www.ihi.org/Pages/default.aspx
51
2015
Hospital
National Patient Safety Goals
The purpose of the National Patient Safety Goals is to improve patient safety. The goals focus on problems
in health care safety and how to solve them.
Identify patients correctly
NPSG.01.01.01
NPSG.01.03.01
Use at least two ways to identify patients. For example, use the patient’s name and date of
birth. This is done to make sure that each patient gets the correct medicine and treatment.
Make sure that the correct patient gets the correct blood when they get a blood
transfusion.
Improve staff communication
Get important test results to the right staff person on time.
NPSG.02.03.01
Use medicines safely
NPSG.03.04.01
Before a procedure, label medicines that are not labeled. For example, medicines in syringes,
cups and basins. Do this in the area where medicines and supplies are set up.
NPSG.03.05.01
Take extra care with patients who take medicines to thin their blood.
NPSG.03.06.01
Record and pass along correct information about a patient’s medicines. Find out what
medicines the patient is taking. Compare those medicines to new medicines given to the
patient. Make sure the patient knows which medicines to take when they are at home. Tell the
patient it is important to bring their up-to-date list of medicines every time they visit a doctor.
Use alarms safely
NPSG.06.01.01
Prevent infection
NPSG.07.01.01
Make improvements to ensure that alarms on medical equipment are heard and responded to
on time.
Use the hand cleaning guidelines from the Centers for Disease Control and Prevention or the
World Health Organization. Set goals for improving hand cleaning. Use the goals to improve
hand cleaning.
NPSG.07.03.01
Use proven guidelines to prevent infections that are difficult to treat.
NPSG.07.04.01
Use proven guidelines to prevent infection of the blood from central lines.
NPSG.07.05.01
Use proven guidelines to prevent infection after surgery.
NPSG.07.06.01
Use proven guidelines to prevent infections of the urinary tract that are caused by catheters.
Identify patient safety risks
NPSG.15.01.01
Find out which patients are most likely to try to commit suicide.
Prevent mistakes in surgery
UP.01.01.01
Make sure that the correct surgery is done on the correct patient and at the correct place
on the patient’s body.
UP.01.02.01
Mark the correct place on the patient’s body where the surgery is to be done.
UP.01.03.01
Pause before the surgery to make sure that a mistake is not being made.
This is an easy-to-read document. It has been created for the public. The exact language of the goals can
be found at www.jointcommission.org.
52
Do the Right Thing:
Promoting a Respectful
Culture
53
54
Promoting a
Respectful Culture
Components of
Promoting a
Respectful
Culture
Our Commitment
Working with
Diversity
Our Commitment
At the University of Washington and UW Medicine
we are committed to respecting and protecting the rights and dignity of
each individual and to making this a great place to work for all of us.
Individual Accountability: We are all responsible for maintaining a culture in which patients, their families, and our colleagues are all respected.
Cultural
Competence
We follow the “Platinum Rule”
“Treat Others the Way
They want to be Treated.”
Interpreter
Services
Patient Relations
Patient & Family
Centered Care
Preventing Sexual
Harassment
Spiritual Care
Suspected Child
Abuse or Neglect
Working with Diversity
The University policy on “NonDiscrimination” (Executive Order No. 31) requires that we respect the diversity among us
while prohibiting discrimination and
retaliation.
What makes us diverse?
Appearance
As a healthcare provider, UW Medicine
embraces and serves a culturally diverse and
linguistically-rich patient population.
National Origin
In order to provide the most effective and
highest quality care we need to recognize
each patient’s cultural differences and serve
them considering these differences.
Gender
In our aim to effectively work with diverse
needs we pay special attention to the following areas:



Cultural Competence
Preventing Sexual Harassment
Serving Diverse Spiritual Needs
55
Age
Color
Socioeconomic
Values
Sexual
Orientation
Ability/Disability
Health Care
Practices
Race
Language
Beliefs
Religion
Other?
Cultural Competence
Cultural Competence defined:
The ability to interact effectively with people of different cultures.
Behaviors that reflect
Cultural Competence
It is a developmental process that evolves over time.

Treat people the way they
want to be treated.
We recognize that:

Ask preferences before
acting.

Avoid making assumptions.

Recognize that not all people within a particular culture
or background feel, think, or
act the same.


Caring for patients and working effectively with people from
many cultures and backgrounds benefits everyone.
Raising our awareness of other cultural beliefs and practices
allows us to show respect and understanding.
Culture affects health and should be considered in the care of the
patient. Awareness of cultural differences enables care providers
to develop more effective treatment plans for individual patients.
Differences and preferences that must be considered in order to provide the most effective and
highest quality care include:

Food/Diet

Greetings

Religious Practices

Personal space

Sexual preferences

Perspectives of time

Body language

Beliefs and values

Current medications

Definition of family and
family structure
Interpreter Services Departments
The Interpreter Services department at each medical center assists when patients need linguistic
and cultural interpretation. Our staff interpreters and translators support effective communication between patients and their care teams at UW Medicine. We help patients and families navigate the
health care system. We participate in designing culturally appropriate care processes and creative
ways to educate patients about self-care. Below is contact information for these services.
Our interpreter services department can assist with barriers related to language and culture. As a
best practice, ask the patient what he/she needs.
Every member of the UW Medicine workforce is responsible for ensuring equal access for patients
with disability or language needs. Inpatients should have at least one interpreted encounter every
day. Telephonic interpretation is immediately accessible by any staff member or medical provider at
the bedside.
Most patient consent forms and administrative forms are now available in translation. All staff can access these forms via the intranet. To optimize the patient care experience, all staff are expected to
always provide the appropriate translation for the patient. Finally, ask your manager to explain specific protocols related to accessing interpreters and ensuring equal access care for patients in your
area.
56
Contact Interpreter Services using the information below:
UWMC Interpreter Services Department
HMC Interpreter Services Department
Coordinator’s Phone: (206) 598-4425
Coordinator’s Email: intrpsvc@uw.edu
Phone (206) 744-9250 (use this number for
24/7/365 in-person or telephonic service)
Email: isdschedulers@uw.edu
For UWMC contact Pacific Interpreters
Telephonic modality 24/7: (855) 583-2039
Use these online tools for working with patients from diverse cultures:
UWMC – “Culture Clues”
http://depts.washington.edu/pfes/
CultureClues.htm
HMC – “EthnoMed.org”
www.ethnomed.org
EthnoMed contains medical and cultural
information about immigrant and refugee
groups in the Seattle area.
Culture Clues are tip sheets for clinicians
designed to increase awareness about concepts and preferences of patients from the
diverse cultures served by UWMC.
Patient Relations Departments
The role of Patient Relations is to support UW Medicine to provide the best possible experience for
patients and their families. When this does not happen, we assist staff to provide service recovery. If
a patient feels that their concerns are not adequately resolved at the point of service, or if a formal
complaint is shared with our department, we will consult with providers and staff to review and facilitate complaint resolution.
Patient Relations is also a point of contact for Patient Rights and Responsibilities information and resources. The right to file a complaint is a key patient right. Our regulatory agencies require that we
have a process to resolve patient complaints.
UWMC Patient Relations Department:
HMC Patient Relations Department:
Phone: (206) 598-8382
Email: uwmcares@uw.edu
Phone: 206-744-5000
Email: comment@uw.edu
HMC Resource Center:
Phone: 206-744-2000
Email: rcenter@uw.edu
As staff members, use the Listen and A.C.T. tool to provide just in time service recovery when
needed. Talk to your manager and contact Patient Relations for additional resources to support
service recovery.
Listening enables you to gather information and assist in problem solving.
ACT: Ask questions, Correct the issue, say Thank you and Take action to ensure a good
outcome.
57
Patient and Family Centered Care
Patient & Family Centered Care is an approach to health care that actively engages patients, families, and staff as partners to shape policies, programs, facility design, and day-to-day interactions.
Our UW Medicine departments support Patient/Family Advisor Councils, and facilitates patient and
family involvement in decision-making at all levels.
The information and services we provide equip and empower patients and their families to actively
participate on their health care team and make informed decisions about their health and health
care. We collaborate with patients, families, and staff in an environment of mutual respect and
shared goals to optimize the health care experience. Our primary goal is to help staff create highquality patient education materials that help patients understand and make their best choices about
health.
UWMC Patient & Family Centered Care
HMC Patient & Family Centered Care
Contact: Hollis Ryan
Phone: (206) 598-2697
Email: pfcc@uw.edu
Phone: (206) 744-3477
Contact Patient Care Services for more
information
Preventing Sexual Harassment
The University Policy on Non-Discrimination that addresses sexual harassment has the goal of promoting an environment that is free of:

Discrimination against a member of the university community because of sex or sexual
orientation.

Harassment against a member of the university community because of sex or sexual
orientation.

Retaliation against any individual who reports concerns regarding harassment, or who
cooperates with or participates in any investigation of allegations of harassment or retaliation.
Potential of Corrective Action
After thorough investigations, individuals found to have displayed behavior that is determined to be
sexual harassment may be subject to disciplinary action up to and including dismissal.
Sexual Harassment Facts

Sexual harassment is a form of discrimination under the Civil Rights Act of 1964, Title VII.

Sexual harassment is illegal.

Sexual harassment and retaliation are prohibited by UW Policy.

Harassers can be held personally liable.

Sexual harassment includes deliberate or repeated behavior of a sexual nature that is not
welcome, not asked for, and not willingly returned.
58
What is Sexual Harassment?
Sexual harassment may include unwanted sexual or gender-based conduct that is severe, persistent
or pervasive enough that it either creates an intimidating, hostile or offensive working or learning environment, or unreasonably interferes with academic or work performance.






Sexual harassment includes deliberate or repeated behavior of a
sexual nature that is not welcome, not asked for, and not willingly returned.
The person on the receiving end determines whether the behavior is welcome
or seriously offensive.
Intent to do harm is not a necessary factor when determining if behavior is
sexual harassment.
Gender-based (non-sexual) harassment is also sexual harassment.
Men or women can be harassed by members of the same or opposite sex.
Non-employees (e.g. students, vendors) may be harassed or may be harassers.
What is Retaliation?
Retaliation is any ‘materially adverse’ employment action that might have dissuaded a reasonable
worker from making or supporting a claim of discrimination.



May exist with unwarranted corrective action, dismissal or a poor performance evaluation.
Could be exhibited through treating or encouraging others to treat an
employee in a hostile manner.
Can still occur, even if the underlying claim of harassment is found to be unsupported .
Your Responsibilities
Supervisors must establish and maintain work environments that are free from sexual harassment.
Take Action!
They must:


Ensure that inappropriate behavior stops and doesn’t start
again.
Take prompt, remedial action when they learn of a complaint
– even if the complainant asks them not to.
Faculty & Staff are required to report complaints of harassment
and to cooperate fully with investigative processes.
Resources
If you observe or are involved
in a situation that makes you
feel uncomfortable and may
be interpreted as potential
sexual harassment or
retaliation:

Don’t ignore it!

Tell someone!
You have the right to a work and educational environment
that is free of harassment and discrimination.
If you have questions or concerns related to sexual harassment, discrimination or retaliation, please
contact any of the following resources.
A Supervisor, Manager,
Director or Administrator.

UWMC: (206) 598-6116
UCIRO (University Complaint Investigation & Resolution Office):

HMC: (206) 744-9220
206-616-2028
Human Resources:
59
Serving Diverse Spiritual Needs
The Department of Spiritual Care serves our patients and their diverse needs.
Spiritual Care’s Mission
Provide high quality, cross-culturally sensitive spiritual care
to patients, families and staff
of Harborview Medical Center (HMC) and
the University of Washington Medical Center (UWMC),
as well as to provide pastoral education to clergy, theological students,
and qualified lay persons in the hospital and the larger community
which the Medical Centers serve.
Spiritual Care Providers are part of the medical care team and wear hospital issued badges. Like
our patients, they are from many faith traditions. They respect your faith, beliefs and values and are
here to support patients, families and staff of diverse traditions and personal practices.
They serve by . . .





Listening
Prayer
Offering support during times of crisis, loss, injury or illness
Providing sacraments or rituals such as baptism, communion, blessing, anointing, and viaticum
Contacting local clergy of various faiths.
Testimonials:
“I find such comfort just knowing you are there for others like me in their darkest hour, to hold
them up when they feel they are sinking. That’s what you did for me.”
~ Spouse of a seriously injured patient
“I want you to know that because of you, I have already changed my own practice as a nurse. I
take more time to listen. I hold my patients’ hands longer when they are scared. I take care of
their families who are hurting in a way I never felt I had time for in our busy setting. You have
changed the way I view how one human being can affect another.”
~ Staff Nurse
UWMC Spiritual Care
Phone: (206) 598-9174
They will contact you within 10 minutes and
can be at the bedside within 30 minutes.
HMC Patient & Family Centered Care
To contact an on-call Spiritual Care Provider, call the Hospital Operator at (206) 7443000 and ask them to page the on-call
Spiritual Care Provider (or Chaplain).
Spiritual Care Providers are available to
24 hours a day, 7 days a week.
60 HMC
Suspected Child Abuse or Neglect - Reporting Requirement
(See UW Administrative Policy 11.8 for more details)
University employees and volunteers must orally report suspected child abuse or neglect by telephone or otherwise at the first opportunity, but no later than 48 hours after suspecting abuse has
taken place. There are three alternative ways to make such a report:
1. Call the University of Washington Police Department (UWPD) at 206-685-UWPD (8973).
If the incident is outside of UWPD’s jurisdiction, UWPD will report it to the appropriate law enforcement agency; or
2. Call the Department of Social and Health Services (DSHS) at 1-866-ENDHARM (1-866-3634276); or
3. Call the law enforcement agency having jurisdiction in the location of the suspected incident, if
other than the UWPD.
61
62
Do the Right Thing:
Compliance &
IT Security
63
64
UW MEDICINE | COMPLIANCE
YOUR ROLES AND RESPONSIBILITIES
Individual
 Personal,
professional, ethical,
and legal
accountability
 Understand role‐
specific
responsibilities and
applicable policies and
procedures; complete
all required training
 Comply with policies
and procedures
 Implement
appropriate
safeguards, maintain
physical security, and
utilize appropriate
technical controls;
observe access rights
and restrictions
 Report concerns,
potential breaches
and suspected
noncompliance to
supervisor, manager,
unit head or
compliance;
cooperate fully with
investigations
Managers,
Supervisors, Director
Levels
 Convey expectations
for accountability to
direct reports;
accountable for
ensuring compliance
 Develop and
implement effective
new employee
orientation to ensure
direct reports
understand their roles
and responsibilities,
and applicable policies
and procedures;
enforce training
requirements
 Annually reinforce role‐
specific responsibilities
 Monitor compliance;
accountable for
improving audit results
 Actively manage
information access
rights upon hire, job
change, and
termination; monitor
use of appropriate
safeguards and
controls; comply with
risk management
decisions
 Address concerns
and/or refer to
compliance; implement
corrective actions and
sanctions
VERSION: 20140923
65
Unit Heads, Senior
Leaders
 Provide active
leadership; establish
accountability
expectations and
professional standards;
allocate resources for
compliance and
security program
activities
 Convene compliance
committee
 Approve UW Medicine
policies; support
education/outreach
activities; convey
implementation
expectations to
operational areas
 Enforce compliance;
evaluate audit findings
and convey
expectations for
improved results
 Participate in risk
assessment process;
evaluate results;
determine system‐wide
risk tolerance; make
risk management
decisions
 Receive investigative
reports; evaluate
findings and determine
appropriate corrective
actions and sanctions
Compliance
 Assign compliance
officer role
 Maintain effective
compliance programs
to prevent, detect, and
resolve noncompliance
with federal/state laws
governing compliance
and UW policies
 Establish UW Medicine
compliance policies,
education and outreach
strategies, and
implementation tools
 Audit compliance with
UW Medicine
compliance policies and
internal controls;
report findings; analyze
trends
 Assess compliance risks
using internal/ external
data, trends, and
regulatory
developments;
recommend program
modifications
 Investigate
noncompliance with
federal and state laws,
and UW Medicine
policies; notify affected
unit heads and senior
leaders; report
findings; analyze trends
66
67
APS 35.02 PP‐31
1128 A(a)(5) of 42 USC § 1320a‐
7b(b)
Patient Inducement
Statute
PP 1‐32
42 USC § 300jj
20 USC § 1232g:34
CFR Part 99
COM‐001
COM‐002
COM‐005
COM‐008
42 USC § 1320a‐
7b(b)
Yes
Prohibits the exchange of anything of value in an effort to induce or reward the referral of federal health care program business.
UW MEDICINE COMPLIANCE
Yes
Yes
Requires entities to develop and implement policies to protect consumers from identity theft (more at Federal Trade Commission Red Flag Rules)
Prohibits offering gifts to beneficiaries which can influence their choice of a Medicare or Medicaid provider Yes
Yes
Yes
Protects the privacy of individually identifiable health information
Enables notification following a breach
Promotes the adoption of meaningful use of health information technology. Addresses the privacy and security concerns associated with electronic transmission of health information
Protects the privacy of student education records
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Up to $10,000 for each wrongful act (these are Civil Monetary Penalties)
Federal: $2500 per individual incident
State: $1,000 per individual incident
After regulatory warning: $11,000 per individual incident
Complex, but fines can range from $100 ‐ $50,000 per violation. Criminal penalties can range from 1‐10 years in prison.
Up to $50,000 per violation with a maximum penalty amount of $1.5 million for all violations of an identical provision per calendar year.
Forfeit federal funding
From $5,500 up to $11,000 per claim, and up to three times the value of each false claim
Up to five years in prison, with potential of additional criminal fines up to $25,000, and administrative civil money penalties reaching as much as $50,000 and three times the amount of the remuneration provided. Additionally, prohibit participation in federal and state healthcare programs
ORGANIZATIONAL FINES
206.543.3098 | 1.855.211.6193 | comply@uw.edu
For current information, check out our website: http://depts.washington.edu/comply/
16 CFR Part 681
P.L. 104‐91
WAC 478‐140
Yes
REPORTING
REQUIREMENT
DESCRIPTION
31 U.S.C. §§ 3729‐ Prohibits defrauding the federal 3733
government
POLICY / LAW REFERENCE
Identity Theft
Prevention
Health Insurance
Portability and
Accountability Act
(HIPAA)
Health Information
Technology for
Economic and Clinical
Health (HITECH)
Family Educational
Rights and Privacy Act
(FERPA)
False Claims Act
Anti-Kickback Statute
RULE/REGULATION
PUBLIC
RECORDS
AVAILABLE
UW Medicine Compliance
Regulatory Healthcare Environment Summary
Yes
Yes
Yes
Yes
No
Yes
Yes
Page 1 of 2
No
Yes
Yes
Yes
No
Yes
Yes
INDIVIDUAL PRISON
BASED FINES
TIME
9/23/2014
P.L. 111‐148
PP29
RCW 42.56
RCW 42.52
COM‐001
COM‐002
COM‐005
COM‐008
APS 47.1
Washington State
Public Records Act
Washington State
Ethics Law
Washington State
Medicaid False
Claims Act
Washington State
Whistleblower
Program
RCW 42.40
RCW 74.66
APS 47.2 and 47.3
E032 and E057
RCW 19.255
45 CFR Parts 402 P.L. 111‐148
and 403
COM‐001
COM‐002
COM‐005
COM‐008
Washington State
Breach Notification
Law
Sunshine Act
Patient Protection
and Affordable
Care Act
RULE/REGULATION POLICY / LAW REFERENCE
68
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
N/A
From $5,500 up to $11,000 per claim, and up to three times the value of each false claim
No
Attorney fees costs and daily penalty between $5 ‐ $100 per day Civil action
Up to a combined maximum annual total of $1.15 million to manufacturers
From $5,500 up to $11,000 per claim, and up to three times the value of each false claim
ORGANIZATIONAL
FINES
206.543.3098 | 1.855.211.6193 | comply@uw.edu
For current information, check out our website: http://depts.washington.edu/comply/
UW MEDICINE COMPLIANCE
Provides a venue to report improper government activities
Prohibits defrauding Washington State
Yes
N/A
Requires that most records maintained by state, county, city governments be made available to the public
Regulates behavior for state employees to act within ethical standards
Yes
Yes
Requires manufacturers of drugs, devices, and biological and medical supplies covered by a federal health program to track and report all financial relationships with physicians and teaching hospitals
Ensures that victims of breaches are notified in a timely manner
Yes
REPORTING
REQUIREMENT
Expands public and private insurance coverage while reducing the cost of healthcare for individuals and the government. Stipulates that merely submitting a false claim is intent to defraud. Plus additional stipulations.
DESCRIPTION
PUBLIC
RECORDS
AVAILABLE
UW MEDICINE COMPLIANCE
Regulatory Healthcare Environment Summary
N/A
Page 2 of 2
N/A
Yes
No
Reprimand, suspension, or removal from position or prosecution. Up to $5,000 per violation or three times the value of anything sought or received in violation
Yes
No
No
No
N/A
PRISON
TIME
No
Yes
No
N/A
INDIVIDUAL
BASED FINES
9/23/2014
UW MEDICINE | COMPLIANCE
CONTACT – UW Medicine Compliance
UW Medicine Compliance
206.543.3098 | 1.855.211.6193 | comply@uw.edu
http://depts.washington.edu/comply/
Anonymous Hotline
206.616.5248 or 1.866.964.7744
CONTACT – IT
HMC, UWMC, UWNC, UWP and
ALNW
206.543.7012 | mcsos@uw.edu
NWH
206.368.1605 | helpdesk@nwhsea.org
https://security.uwmedicine.org/default.asp
http://nwh/sites/operations/ims/SitePages/Home.aspx
Dean of Medicine
206.221.2459 | domhelp@uw.edu
VMC
425.228.3440 x6200
https://depts.washington.edu/uwsom/
information-technology
“ITHELP” on web browser
http://valleytimes/sites/pnp/IT%20Policies/Forms/Policy%
20List.aspx
Prior to calling for IT services, please be ready with information such as:
• Name – first and last name of person to be contacted
• Location – building/facility, unit/clinic, and room; e.g. HMC NICU 2WH54
• Phone number – direct phone number for the person to be contacted
• Computer name – may be located on the bottom right of the desktop background
• Detailed description – describe issue or request, include which application you are using, errors
messages displayed, and any other details you think are relevant
• Medical record number (MRN) – if a patient’s electronic record is involved
TOOLS
Creating strong passwords

http://security.uwmedicine.org/guidance/role_based/end_user/default.asp
How to encrypt

https://security.uwmedicine.org/training/dept_materials/default.asp
Minimum necessary decision tool

http://depts.washington.edu/comply/docs/UWM_MinNecDisclosureDescisionTree.pdf
Securing your systems and data

http://security.uwmedicine.org/guidance/role_based/end_user/default.asp
Securing your physical space

Contact your building facilities department
VERSION: 20150320
69
COMPLIANCE REFERENCES
Accounting of Disclosures
 http://depts.washington.edu/comply/hipaa_disc.shtml
Codes of Conduct
 http://depts.washington.edu/comply/links.shtml
Encryption
 http://security.uwmedicine.org/guidance/technical/encryption/default.asp
Compliance Policies
 http://depts.washington.edu/comply/policies.shtml
Health Information Management
 http://www.uwmedicine.org/patient-resources/medical-records (UW Medicine)
 http://www.nwhospital.org/visitorinfo/medical_records.asp (Northwest Hospital & Medical Center)
 https://www.valleymed.org/patients-and-visitors/him-/-medical-records/ (Valley Medical Center)
Outside Work Approval Form for State Employees
 http://www.washington.edu/admin/hr/forms
Social Media Policies
 http://depts.washington.edu/comply/docs/COM-03SocialMedia.pdf
 http://depts.washington.edu/uwciso/site/files/UW_Social_Media_Guidelines.pdf
UW Medicine Compliance
 http://depts.washington.edu/comply/
WA State Ethics
 http://www.ethics.wa.gov/
Whistleblower, Washington State Auditor
 https://www.sao.wa.gov/investigations/Pages/Whistleblower.aspx
UW Administrative Policy Statements (APS) and Executive Orders (EO)
APS 35.02 Identity Theft Prevention: Red Flag Rules
 http://www.washington.edu/admin/rules/policies/APS/35.02.html
APS 47.1 Summary of the State Employee Whistleblower Act
 http://www.washington.edu/admin/rules/policies/APS/47.01.html
APS 47.2 Personal Use of University Facilities, Computers, and Equipment
 http://www.washington.edu/admin/rules/policies/APS/47.02.html
APS 47.3 Outside Consulting Activities and Part-Time Employment
 http://www.washington.edu/admin/rules/policies/APS/47.03.html
EO 32 Employee Responsibilities and Employee Conflict of Interest
 http://www.washington.edu/admin/rules/policies/PO/EO32.html
EO 57 Outside Professional Work Policy
 http://www.washington.edu/admin/rules/policies/PO/EO57.html
70
UW MEDICINE │ NEW EMPLOYEE ORIENTATION
OBJECTIVES
UW Medicine is committed to compliance with rules and
regulations that govern the work we do.
COMPLIANCE
AT
UW MEDICINE
In this presentation, you will learn:
• The services provided by the UW Medicine Compliance Program
• How to recognize possible triggers of healthcare fraud and abuse laws
• The key concepts of conflicts of interests and standards of ethical behavior
• Your responsibilities for data stewardship
NEW EMPLOYEE ORIENTATION
• How to obtain answers to compliance questions and report a compliance
concern
UW MEDICINE COMPLIANCE PROGRAM
UW MEDICINE COMPLIANCE PROGRAM
Handout – Roles and Responsibilities
The goals of the UW Medicine
Compliance program are to:
1. Reduce risk of fraud, waste and abuse
2. Detect and prevent misconduct and violations of laws,
regulations, policies and procedures
3. Educate workforce members about their compliance responsibilities
4. Develop an ethical infrastructure to help guide workforce behavior
and activities on behalf of UW Medicine
UW MEDICINE COMPLIANCE PROGRAM
Actions you must take to achieve compliance:
• Appropriately document, code, bill and submit claims
WHAT IS COMPLIANCE?
• Make ethical decisions and behave in accordance
with the code of conduct
Compliance is following all applicable
laws, regulations and policies.
• Appropriately handle confidential UW Medicine data including
patient information
• Report suspected or actual non-compliance
Today, you will learn how some of the compliance
rules and regulations link to your work.
71
UW MEDICINE COMPLIANCE PROGRAM
UW MEDICINE COMPLIANCE PROGRAM
What are the laws and policies?
Handout – Regulatory Healthcare Environment
False
Claims
Act
Whistleblower
Program
Code of
Conduct
Affordable
Care Act
AntiKickback
Statute
Compliance
Landscape
WA False
Claims Act
Patient
Inducement
HIPAA
WA State
Ethics Law
UW MEDICINE COMPLIANCE
UW MEDICINE COMPLIANCE PROGRAM
What is trouble?
Key Services of the
UW Medicine Compliance Program
Some examples:
Can I take a selfie with a patient and post it
on Facebook?
•
•
•
•
•
•
Can I stream music or organize a fundraiser
while at work?
Can I accept a gift from a patient or accept an
all-expense paid trip to Hawaii from a vendor?
Consultation and Guidance
Policies and Procedures
Education and Outreach
Auditing and Monitoring
Investigation of Concerns
Tracking Regulatory Developments
Can I take a second job?
Can I review my mother’s medical record?
Our services are designed to satisfy the required elements of an
effective compliance program as defined by the federal government.
False
Claims
Act
UW MEDICINE COMPLIANCE PROGRAM
Whistleblower
Program
Affordable
Care Act
Code of Conduct
Code of
Conduct
• Behave in a respectful,
professional and ethical manner
• Use institutional
resources appropriately
• Ensure the privacy and security
of all data
• Comply with laws,
regulations, policies and
standards
• Avoid conflicts of interests
• Maintain accurate and timely
records
Compliance
Landscape
WA
False
Claims
Act
Patient
Inducement
HIPAA
• Report concerns
AntiKickback
Statute
WA State
Ethics
Law
HEALTHCARE FRAUD,
WASTE AND ABUSE
 Appropriate provision of healthcare services with accurate
coding/billing based on documentation.
72
HEALTHCARE FRAUD, WASTE AND ABUSE
HEALTHCARE FRAUD, WASTE AND ABUSE
 Appropriate provision of healthcare services with
accurate coding/billing based on documentation
Intense Government Focus
Definition
Fraud
Why?
A type of illegal act in which something of value is
obtained through misrepresentation.
Answer: Fraud and abuse results in the losses of trillions of
dollars, which cripples the effectiveness of healthcare programs
Waste
Not receiving reasonable value for goods and services due to
mismanagement, inappropriate actions or inadequate oversight.
As a result, the government is:
Abuse
• Implementing new laws and regulations
• Increasing education efforts and enforcement activities
• Expecting a structured compliance program to prevent,
detect and address fraud, waste and abuse
Provider practices that are inconsistent with sound medical, fiscal
or business practices.
False Claims Act
WA State False Claims Act
False Claims Act
HEALTHCARE FRAUD, WASTE AND ABUSE
HEALTHCARE FRAUD, WASTE AND ABUSE
Submitting a false claim is prohibited
A false claim is submitting a request for payment
that does not reflect the services provided.
Problems that could lead to a false claim:
Additionally:
• Merely submitting a false claim is sufficient proof of intent
to violate the law – ignorance is not an excuse
Claim:
A request for
payment of
healthcare goods
or services
• Individuals can file a lawsuit on behalf
of the government and may share a
percentage of any recoveries
• Unbundling or up-coding
• Billing for a service that was not performed
• Duplicate billing for the same service
• Employers cannot retaliate against employees who
report concerns
• Billing for services without a documented order
• Violations may generate civil and/or criminal penalties
• Billing for resident services without the appropriate
Teaching Physician documentation
• UW Medicine Fraud, Waste and Abuse Prevention policy
provides greater detail
• Billing a study subject instead of sponsored research account
*Resources at the end of the presentation
False Claims Act
WA State False Claims Act
CONFLICTS OF INTERESTS AND ETHICS
False
Claims
Act
Whistleblower
Program
Code of
Conduct
False Claims Act
Affordable Care Act
Affordable
Care Act
Compliance
Landscape
WA
False
Claims
Act
In this section you will learn about:
AntiKickback
Statute
•
•
•
•
Patient
Inducement
HIPAA
WA State
Ethics
Law
CONFLICTS OF INTERESTS
AND ETHICS
 Making ethical decisions and behaving consistently
with your entity’s Code of Conduct
73
Use of institutional resources
Gifts
Anti-kickback Statute
Patient inducement statute
•
•
•
•
Outside work
Charitable fundraising
WA State Ethics Act
Whistleblower program
CONFLICTS OF INTERESTS AND ETHICS

CONFLICTS OF INTERESTS AND ETHICS
Making ethical decisions and behaving consistently
with your entity’s Code of Conduct
Outside Work
What is a conflict of interest?
• You must obtain approval from your supervisor
A conflict of interest is when an outside or personal
interest biases your work judgment, or your ability to
perform your job duties.
• Outside work must not present a conflict
of interests with your UW Medicine role
• UW employees must register outside
work using the Outside Work Approval form
Me, My friends,
My family, My coworkers …
UW Medicine
This applies whether the outside work
you do is paid or unpaid.
CONFLICTS OF INTERESTS AND ETHICS
CONFLICTS OF INTERESTS AND ETHICS
Use of Institutional Resources
Use of Institutional Resources
Institutional resources = your work time
your work e-mail
everything UW Medicine owns/rents
Email, internet and local
telephone only okay if:
Institutional resources are intended for UW Medicine business.
Examples
•
•
•
•
•
Computers
Internet
Email
Cash
Buildings
•
•
•
•
• Personal benefit or gain
• Brief and infrequent
• The benefit or gain of another
• Little or no cost
• Political purposes
• No personal gain, such as
an outside business
• Personal or commercial business
• No interference with your job
or with your coworker’s job
Equipment
Paper
Photocopiers
Supplies
Do not use for:
• Special rules for researchers
• Illegal or improper activities including
gambling or betting pools
• Streaming music or videos for
personal interest
Have an open dialogue with your supervisor
about the use of institutional resources.
CONFLICTS OF INTERESTS AND ETHICS
CONFLICTS OF INTERESTS AND ETHICS
Offering and Receiving
Charitable Fundraising at Work
You may not:
• Only allowed with your unit head’s written approval
• Solicit, receive or offer anything of value in
exchange for healthcare services or referrals
• Accept a gift if it can be perceived:
• To influence your judgment or actions
• As a reward for performance of your job
• Give free items or services to federal health plan patients in order
to induce them to receive care
• Activity must contribute to organizational effectiveness and
improved morale; supervisors must document justification
• Even authorized fundraising activities must:
• Be a brief, infrequent use of a resource or your time
• Not interfere with or detract from your work
While you can give items such as combs, toothbrushes, toothpaste,
avoid giving patients extra supplies or materials in excess of $10.
Anti-Kickback Statute
Patient Inducement Statute
74
CONFLICTS OF INTERESTS AND ETHICS
CONFLICTS OF INTERESTS AND ETHICS
Ethical Decision Making for State Employees
Ethical Decision Making
• Inappropriate use of state resources and
conflicts of interests result in personal liability
• Anyone can report
• Findings are made public
Is it illegal and outside policy?
Is it unreasonable?
Is there personal gain?
Is it incurring excessive time or money?
How would it look to the public?
…
• Sanctions include:
• Civil penalties
• Fines
• Other disciplinary measures
If it is unethical or you are
unsure, refrain from the
behavior or activity and
seek guidance.
Seek advice from your supervisor first.
WA Ethics in Public Service Act
CONFLICTS OF INTERESTS AND ETHICS
False
Claims
Act
Whistleblower
Program
Summary
Conflicts of interests:
Code of
Conduct
• Are often financial in nature, and typically related to outside work
• May be actual conflicts or have the appearance of a conflict;
both are equally important to manage
Affordable
Care Act
Compliance
Landscape
WA
False
Claims
Act
• Must be disclosed to your supervisor
AntiKickback
Statute
Patient
Inducement
HIPAA
WA State
Ethics
Law
DATA STEWARDSHIP
 Protecting patient and other confidential information
DATA STEWARDSHIP

DATA STEWARDSHIP
Protecting patient and other confidential information
Accountability
Definition
Information must be kept private and secure no matter what form
it is in or how it is transmitted or maintained.
Your personal, professional and ethical responsibility to protect all
information used in the course of your work for UW Medicine
Electronic
Computer, mobile devices,
electronic medical record
HIPAA – FERPA – WA Breach Notification Law,
WA Records Law – Grants, Contracts or Agreements
75
Written
Verbal
Paper records, faxes
Information shared
in conversation
DATA STEWARDSHIP
DATA STEWARDSHIP
Best Stewardship Practices – Electronic
Information With Special Protections
Protected Health Information (PHI) Identifiers
1. Names
2. Geographic identifier
3. Dates
4. Phone #s
5. Fax #s
6. Email addresses
7. Social Security #s
8. Medical record #s
9. Health plan beneficiary #s
10. Account #s
11. Certificate/license #s
12. Vehicle identifiers including
license plate #s
13. Device identifiers and serial #s
14. URLs
15. IP addresses
16. Biometric identifiers
17. Face photographic images
18. Any other unique identifier
Encryption
Personally
Identifiable
Information (PII)
Identifiers
Encryption is the use of computing technology to make electronic data unreadable
by anyone that does not have a password or key.
1. Names
2. Social Security #s
3. Account #s
4. Drivers License
Encryption is required to protect information from unauthorized access and to
mitigate disclosure requirements.
UW Medicine provides encryption guidance* for:
• Emails
• Mobile Devices
• Files
Use the Minimum Necessary Standard* information to carry out your
job responsibilities for treatment, payment and healthcare operations.
*Resources at the end of the presentation
PP19 Handling of Public Records
PP20 Minimum Necessary Requirements
DATA STEWARDSHIP
DATA STEWARDSHIP
Best Stewardship Practices – Electronic
Best Stewardship Practices – Electronic
Mobile Devices
Workstations
Mobile devices present special risks as they are easily
lost or stolen; they are attractive assets.
Your responsibilities:
• Encrypt devices containing PHI, PII or other
confidential information
• Do not enable automatic login – use strong
passwords to log on to mobile devices
• Change passwords every 120 days or less
• Update operating system and apps
• Workstations must be locked or logged-out when not in use or unattended
• Workforce members who use their personal computer for work must secure the
computer to the same level as a UW Medicine-owned computer
• Do not enter passwords or conduct UW Medicine business from 3rd party
kiosks, such as an Internet Café computer
Example
Mobile Devices
Laptops
Tablets
Smart Phones
USB Drives
External Drives
Personally owned mobile devices, when used for work purposes,
must comply with UW Medicine security policies. The owner of
the device is responsible for safeguarding information.
DATA STEWARDSHIP
DATA STEWARDSHIP
Best Stewardship Practices – Electronic
Best Stewardship Practices – Electronic
Login Management
Passwords
•
•
•
•
•
Use your credentials only for authorized job responsibilities
Your credentials leave an electronic footprint
Do not share your account information with anyone
If someone asks you for your password - do not provide
Change your password at least every 120 days or less
• Passwords are the key to computing devices. If anyone
obtains the key, they will have access to UW Medicine’s data.
• Complex passwords may be difficult to remember, recommend
using a password safe.
• Do not use the same password for all your accounts
• Choose passwords that are easy to remember, but hard to guess
Your supervisor is responsible for making sure your access
rights are correctly assigned at onboarding and updating
your access upon role changes, transfers or separations.
Use a sentence, for example:
I rode my bike 7 miles to work - Irmb7mTW
76
DATA STEWARDSHIP
DATA STEWARDSHIP
Best Stewardship Practices – Electronic
Best Stewardship Practices – Electronic
Email
Phishing
• All confidential information (including PHI) must be
encrypted when sent outside UW Medicine
Phishing is the most common way accounts are stolen. Do not
click on links from or submit your credentials to unknown sources.
• All UW Medicine email is open to public disclosure
Phishing is the attempt to acquire sensitive information such as usernames,
passwords and data/information details (and sometimes, indirectly, money) by
masquerading as a trustworthy entity in an electronic communication.
• Do not forward confidential emails to a third party email system e.g., Yahoo!,
AOL, Gmail
• Check and double-check all messages for proper recipient email addresses
UW Medicine periodically sends phishing messages to
our workforce to help raise awareness.
You may receive a phishing message in the coming weeks – Don’t click the link!
DATA STEWARDSHIP
DATA STEWARDSHIP
Best Stewardship Practices – Electronic
Phishing
Example
Networks
When transmitting confidential data (including PHI) through
public and wireless networks, use encryption.
UW wireless networks labeled “University of Washington”
are not encrypted.
To ensure encryption, look for HTTPS in the
location bar in your web browser’s URL.
DATA STEWARDSHIP
DATA STEWARDSHIP
Best Stewardship Practices – Electronic
Best Stewardship Practices – Written
Web Browsing
Copying, Distributing and Disposing
Best practice: use the internet only to perform
your job responsibilities.
Use plug-ins cautiously: only download if
absolutely necessary. When no longer needed,
remove the plug-in.
Restricted or confidential information in your work
area must be secured when not in use.
• Ensure faxes are sent to the correct recipient
• Always clear restricted or confidential information
from printers immediately
• Dispose of information appropriately when no
longer needed
• Carefully check patient’s name on the documents
obtained from a printer match the intended recipient
Plug-in:
A software component that
adds a feature to an existing
software application.
Be aware that “trusted” websites may contain malicious software. Clicking
links on websites can download and run programs on your computer.
PP28 Faxing Protected Health Information
77
DATA STEWARDSHIP
DATA STEWARDSHIP - BREACHES
Best Stewardship Practices – Verbal
A breach is the acquisition, access, use or disclosure of PHI
or PII for non-authorized reasons. Breach examples:
In work areas
• Discuss PHI for job-related reasons only
Information sent to the wrong location via fax,
mail, etc.
• Discuss PHI in appropriate settings and only
with those who have a need-to-know
Lost or stolen device containing unencrypted
information
• Use your professional judgment before discussing
PHI in front of the patient’s friends and family - if
you are unsure, ask the patient if it is ok to discuss
Paper information not shredded or otherwise
properly disposed
Breaches
In public areas
• Speak with a soft voice
• Be conscious of your surroundings, who
is around you and what can be overheard
Accessing information of others “out of curiosity”
• Only use last or first name when calling patients in a waiting area
Paper information handed to the wrong person
• Limit patient information discussed to the minimum necessary
PP20 Minimum Necessary Requirements
PP29 Notification of Impermissible Use or Disclosure
DATA STEWARDSHIP - BREACHES
DATA STEWARDSHIP
Consequences of a Breach
Consequence
Personal
Identity Theft
Institutional
•
Reputation
• Loss of patient, employee,
and public trust in UW
Medicine workforce members
• Loss of patient, employee, or
public trust in UW Medicine
•
Investigation
• Office for Civil Rights
investigation; and Federal law
requirements regarding
notification and added expenses
•
Resources
• Subject to an investigation,
reported to your department,
UW Medicine leaders and
external regulatory agencies
•
Liability
• Time you will spend on
responding to the
investigation, in retraining and
other remedial activities
• Time and resources to
investigate and determine
appropriate action including cost
of legal counsel and other
departments
• Personal liability
• Possible imposition of civil
and/or criminal penalties, fines
and sanctions on the institution
For patient safety and to prevent fraud, you
must protect patient information. Follow
your entity’s procedures to prevent identity theft.
Request government-issued photo identifications
from patients:
• From patient at check-in
• When providing patient information to any individual
PP29 Notification of Impermissible Use or Disclosure
PP31 Identity Theft Prevention
DATA STEWARDSHIP - WHAT YOU CAN DO
DATA STEWARDSHIP - WHAT YOU CAN DO
Continued…
Take proper steps to secure confidential information:
 To connect remotely, use a Virtual Private
Network (VPN)
 Secure your computer when left unattended
 Do not save confidential information on your
desktop; use secure sites
 Encrypt and password protect data on all mobile devices used for work purposes
 Do not save emails, documents or other work-related material on a local hard
drive or unencrypted mobile device
 Do not use email to send confidential information unless it is encrypted or sent
through an approved email domain
 Do not open an email or attachment form an unknown source
 Report all possible breaches to your IT Help Desk or your Supervisor
 Obtain approval to take PHI offsite
• Best practice: regular backups and safely store
 Keep your operating system and software,
including anti-virus, up to date
 Manage your login information by keeping
your credentials private and use only for
authorized job responsibilities
 Double check patient identity before handing,
mailing, faxing, emailing or discussing PHI
Taking information offsite… secure it and keep in your possession at all times.
Social Media – posting PHI to
social networking sites is prohibited.
78
Contact IT for guidance or
if you think you have an
infected computing device.
HMC, UWMC,
UWP, and ALNW
206.543.7012
mcsos@uw.edu
UW-IT
206.221.5000
NWH
206.368.1605
helpdesk@nwhsea.org
SOM
206.221.2459
domhelp@uw.edu
VMC
x6200
“ITHELP” on web browser
PATIENT RIGHTS
Federal law grants patients specific rights related to their medical record and PHI

Patient rights include the right to:
 Obtain a Notice of Privacy Practices (NoPP)
Access, inspect and obtain a copy of their PHI
Request an amendment to their PHI
Receive an accounting of PHI disclosures
Request restrictions on their PHI disclosures
Request restrictions to health plans
Request communication to alternative
phone number or address
 Make a complaint






PATIENT RIGHTS
 Federal law grants patients specific rights
related to their medical record and PHI
PP21 Notice of Privacy Practices
PP22 Rights to Additional Privacy Protection
PP23 Patient’s Access to Their Protected Health Information
PP24 Amendment of Protected Health Information
PP25 Accounting of Disclosures of Protected Health Information
RECAP
Handout – Regulatory Healthcare Environment
RECAP
QUESTIONS & CONCERNS
 How to obtain answers to compliance questions
 Reporting a compliance concern
REPORTING COMPLIANCE CONCERNS

CONFLICTS OF INTEREST AND ETHICS
 Reporting a compliance concern
How to obtain answers to compliance questions
Washington State Whistleblower Program
Ask Questions and Report Your Concerns
Provides a venue to report “improper
governmental action,” that:
• You have a duty to report potential violations regarding data
breaches, inaccurate claims, ethical dilemmas, etc.
• We are all responsible
• Federal/State law and UW Medicine
policy prohibit retaliation
• UW Medicine will investigate concerns
and take appropriate corrective actions
•
•
•
•
•
Violates federal or state rules
Is a gross waste of public funds or resources
Is a substantial and specific danger to the public health or safety
Is gross mismanagement
Prevents dissemination of scientific opinion or alters technical findings
Venue for WA State employees
UW Medicine Compliance
206.543.3098 | 1.855.211.6193 | comply@uw.edu
http://depts.washington.edu/comply/
Report concerns to:
• UW Medicine Chief Compliance Officer: 206.543.3098
• UW Internal Audit Office: 206.543.4028
• WA State Auditor: 360.902.0370
Anonymous Hotline
206.616.5248 or 1.866.964.7744
APS 47.1 State Employee Whistleblower Act
79
YOUR COMPLIANCE RESPONSIBILITIES
OBJECTIVES
Next Steps
•
•
•
•
In this presentation, you learned:
• Services provided by the UW Medicine Compliance Program
Know the policies that apply to your job and follow them
Read your entity’s Code of Conduct
Complete online compliance training as applicable
Annually review and sign the Privacy, Confidentiality, and
Information Security Agreement (PCISA)
• How to recognize possible triggers of healthcare fraud and abuse laws
• The key concepts of conflicts of interests and standards of ethical behavior
• Your responsibilities for data stewardship
• How to obtain answers to compliance questions and report a compliance
concern
TOOLS
COMPLIANCE RESOURCES
Accounting of Disclosures
Creating strong passwords
•
•
http://security.uwmedicine.org/guidance/role_based/end_user/default.asp
•
•
https://security.uwmedicine.org/training/dept_materials/default.asp
•
http://depts.washington.edu/comply/docs/UWM_MinNecDisclosureDescisionTree.pdf
•
http://security.uwmedicine.org/guidance/role_based/end_user/default.asp
http://depts.washington.edu/comply/policies-procedures/
Health Information Management
Securing your physical space
•
http://security.uwmedicine.org/guidance/technical/encryption/default.asp
Compliance Policies
Securing your systems and data
•
http://depts.washington.edu/comply/resources/
Encryption
Minimum necessary decision tool
•
http://depts.washington.edu/comply/compliance-programs/hipaa-program/accounting-of-disclosures/
Codes of Conduct
How to encrypt
•
•
•
Contact your building facilities department
http://www.nwhospital.org/visitorinfo/medical_records.asp (Northwest Hospital Medical Center)
http://www.uwmedicine.org/patient-resources/medical-records (UW Medicine)
https://www.valleymed.org/patients-and-visitors/him-/-medical-records/ (Valley Medical Center)
Outside Work Approval Form for State Employees
• http://www.washington.edu/admin/hr/forms
Social Media Policies
•
•
http://depts.washington.edu/comply/docs/COM-03SocialMedia.pdf
http://depts.washington.edu/uwciso/site/files/UW_Social_Media_Guidelines.pdf
UW Medicine Compliance
• http://depts.washington.edu/comply/
WA State Ethics
• http://www.ethics.wa.gov/
Whistleblower, Washington State Auditor
• https://www.sao.wa.gov/investigations/Pages/Whistleblower.aspx
COMPLIANCE RESOURCES
UW Administrative Policy Statements (APS) and Executive Orders (EO)
APS 35.02
•
http://www.washington.edu/admin/rules/policies/APS/35.02.html
APS 47.1
•
http://www.washington.edu/admin/rules/policies/APS/47.01.html
APS 47.2
•
http://www.washington.edu/admin/rules/policies/APS/47.02.html
APS 47.3
•
http://www.washington.edu/admin/rules/policies/APS/47.03.html
EO 32
•
http://www.washington.edu/admin/rules/policies/PO/EO32.html
EO 57
•
http://www.washington.edu/admin/rules/policies/PO/EO57.html
IT Security Websites
UWM – ITS
•
https://security.uwmedicine.org/default.asp
VMC
•
http://valleytimes/sites/pnp/IT%20Policies/Forms/Policy%20List.aspx
NWH
•
http://nwh/sites/operations/ims/SitePages/Home.aspx
80
Safety:
Workplace Violence
Prevention
81
82
Workplace Safety
Public Safety/Security Teams
Components of
Workplace Safety
Public
Safety/Security
Teams
The goal of your public safety/security teams are to provide as safe and healing
environment as possible. All officers maintain a constant presence, patrolling all
areas of your work space. Anytime you see or hear something that doesn't feel
right, notify your team.
Your work location determines who you contact for non- urgent and urgent
reporting.
Teams and Contact Numbers
When to Call
What to Say
UWMC Public Safety at UW Medical Center

Direct Line to a Security Officer (24/7): 206-598-5555

Public Safety Office (business hours): 206-598-4909
HMC Security Services at Harborview Medical Center
Personal Safety
Tips

24/7 Non-Emergency: 206-744-3193

24/7 Emergency: 206-744-5555
Universal Protection Services at HMC, Ninth & Jefferson Building
Protect Your
Property
Workplace Violence
& Response
Safe Campus
Resource
Code Silver (Active
Shooter) & Code
Silver Response

Lobby: 206-744-6591

Security Office: 206-744-6590
Unico Security Services at the IBM Building, 5th Ave: 206-628-5104
When to Call
When you observe suspicious activity call your appropriate Public
Safety/Security Team at the numbers provided above.
When you observe criminal activity and feel there is an imminent threat or
believe police response is necessary call 911.
Trust Your Instincts. Call Early.
Helpful Descriptors
What to Say
 Identify yourself as an employee of UW
 What they look like
 Your name
 Observed behavior
 Your location and location of activity
 Direction of travel
 The problem you are reporting
 The suspicious behavior that
motivated you to call
83
Personal Safety Tips from the Seattle Police

Wear your employee identification name badge at all times during work hours.

Be aware of your surroundings, trust your instincts and use common sense.

Walk with a co-worker whenever possible.

If you see a crime in progress, contact the police by calling 911.

Consider wearing clothing and shoes that you can move freely and quickly in, especially
when walking or waiting for the bus, train, or ferry.

Don't be afraid to cross the street, return to a business, or ask for help based on a "funny
feeling". You may be right!
Protect Your Property

When leaving your office, shut and lock the door

Keep personal property secured (e.g. locked in a drawer in your office or in your locker)

Make use of locker space when provided and SECURE YOUR LOCKER

Do not bring valuable or unnecessary personal items to work

Record serial numbers on electronic equipment (cell phone, iPod, etc.)

Protect your car from car prowls and vehicle theft
o
Don’t leave anything of value in your car
o
Set your alarm or use a locking device
o
Report suspicious activity in parking lots
SAFETY ON OUR UW CAMPUS IS EVERYONE’S RESPONSIBILITY !!
84
What is Workplace Violence?
The University of Washington has programs to prevent violence on campus.
Workplace Violence Definition
Healthcare Setting definition

Workplace violence is a verbal threat to cause harm to or physical assault to an employee of
the healthcare setting.
Other Setting Definitions may include

Harasses or intimidates others

Interferes with an individual’s legal rights of movement or expression

Disrupts the workplace, the academic environments or the University's ability to provide
service to the public
Reacting to Potential Danger & Responding to Escalating Behavior

Listen to and acknowledge the individual – Allow him/her to express their concerns and ask
for clarification if necessary

Validate vs. Agreement (validate their experience vs agreeing with their complaint)

Set limits if necessary

Protect yourself, your personal space and notice your exit plan

Manage your own responses

Maintain a calm demeanor

Report concerns and behavior to your manager/ supervisor, public safety or security team
and the police as appropriate

Know your campus and/or department response plan (e.g. Show of Support, Code Gray)
SafeCampus
SafeCampus is a UW violence prevention & response program
for non-urgent, non-clinical concerns.
Behaviors of concern include: Harasses or intimidates others, Interferes with an
individual’s legal rights of movement or expression, Disrupts the workplace, the academic
environments or the University's ability to provide service to the public.




Phone lines answered 24/7
Provide information & resources to reduce risk
Collaborate extensively with the Medical Center’s Human Resources, Security and
other necessary departments to create action plans to reduce risk
Follow up to ensure action plan is completed
206-685-SAFE (7233)
Search for ‘SafeCampus’ on the UW website. Link: http://www.washington.edu/safecampus/
85
Code Silver – Active Shooter
Code Silver Definition
Code Silver is an event when an individual or group is actively shooting at persons on campus with a
firearm. These are the three basic things you need to know to survive.
Code Silver Response Measures

Staff Response: RUN
If within the VICINITY of the shooter:
o
Staff should not do anything to provoke the shooter
o
If no shooting is occurring, staff should do what the shooter says and not move
suddenly.
o
Call 911 when safe & give your exact location.
If the shooter starts shooting, staff should take decisive action:

o
Flee for an exit while zigzagging (if appropriate)
o
Escape if possible, leave belongings behind, and help patients, staff and visitors to
escape if possible
o
Warn others and prevent them from entering the area
Staff Response: HIDE
If NOT within the VICINITY of the shooter and CANNOT leave the area safely, staff should:

o
If in a hallway, get to a nearby room and secure it
o
Unless close to an exit, do not attempt to run through long hallways to get to an exit
as there are risks for encountering the shooter
o
Keep other staff, patients and visitors confined in the area
o
Lock and barricade doors and windows. Use beds, copiers, cabinets, tables etc.
o
Turn off TV’s, mobile phones and other devices that emit sound
Staff Response: As A Last Resort FIGHT for Your Life!
As a last resort, if there is no possibility of escaping or hiding, and only if a person’s life is
in imminent danger, one can make the personal choice to FIGHT.
Options to consider include:
o
Throw things, yell, use improvised weapons
o
Develop an action plan and work as a team
o
Committing to one’s action to fight for your life or someone else’s life
86
Safety:
Infection Prevention
87
88
Infection Control
Resources/Important Numbers
HAND HYGIENE –
1st Defense Against
Infection for
Patients and Staff
Hand Sanitizer –
HMC Infection Control
Office: 206-744-9560
Pager 24/7: 206-663-8872
UWMC Epidemiology and Infection
Control
Office: 206-598-6122
Pager 24/7: 206-598-6190 (paging
operator) “Epidemiologist on Call”
Webpage:
Webpage:
https://hmc.uwmedicine.org/bu/infectioncontrol/Pages/d
efault.aspx
https://uwmc.uwmedicine.org/bu/infectioncontrol/Pages/d
efault.aspx
Terms and Acronyms:
>hands must remain
wet with waterless
sanitizer for a minimum
of 20 seconds
>alcohol “dwell time”
required to allow gel to
break down organisms
on hand
Soap and Water Wash
Hospital Associated Infections (HAI): Infections that patients acquire while they are receiving
treatment for another condition in a health care setting.
Multidrug Resistant Organisms (MDROs): Microorganisms that are resistant to multiple
antibiotics. Most common is MRSA, or Methicillin Resistant Staphylococcus aureus. Others
include, but not limited to:
•
Vancomycin Resistant Enterococcus (VRE)
•
R- E.coli
•
R-Acinetobacter
•
R-Psueudomonas
Personal Protective Equipment: PPE
>wet hands
>apply ample soap
>before rinsing, scrub
for at least 20 seconds
We use Personal Protective Equipment (PPE):
•
To protect ourselves from acquiring bacteria
•
To protect our patients as we move from room to room from acquiring bacteria.
PPE can be used in different combinations depending on type of bacteria/isolation
precautions. PPE includes:
•
GLOVES
>rinse thoroughly
•
GOWN
>dry with paper towel
•
MASK
•
EYESHIELDS
•
RESPIRATORS
>use new towel to turn
off faucet
89
Gowning and Degowning PPE
•
Always put on and take off your PPE correctly.
•
Why? In order to prevent contamination of yourself or the environment.
•
Each Isolation Precautions Sign will show you how to put on and take of PPE. Questions? Ask your
supervisor or contact Infection Control.
PRECAUTION SIGNS
•
Used to identify patients with infections/colonizations that are easily transmissible from patient to patient.
•
Help us choose proper PPE to protect our patients and ourselves.
•
Check back of sign for tips about pathogens, dietary, transport, etc.
Contact Precautions
Used for:
• Multidrug resistant organisms (MDRO)MRSA, VRE, ESBL, CR, PRSP
• Uncontrollable body substances, etc.
PPE:
•
Gown and Gloves
Equipment/Environmental Clean:
• Disinfectant towelette (Quat ammonium)
Hand Hygiene:
• Gel or Soap and Water
Contact Enteric Precautions
Used for:
• Clostridium difficile (C. diff)
• Norovirus
• Patients with nausea, vomiting, diarrhea of
unknown cause
PPE:
•
Gown and Gloves
Equipment/Environmental Clean:
• BLEACH
Hand Hygiene:
• Going into room: Gel
• Leaving Room: MUST USE SOAP AND WATER
Alcohol gel will not kill C. diff spores. You MUST wash
your hands upon leaving the room to mechanically
remove spores from your hands. 90
Droplet Contact/ Oncology Droplet Precautions
Used for:
• Influenza and other respiratory viruses
• Meningococcal meningitis
• Mumps, rubella, pertussis, etc.
PPE:
•
Gown and Gloves, Mask with eye shield
Equipment/Environmental Clean:
• Disinfectant towelette (Quat Ammonium)
Hand Hygiene:
• Gel or Soap and Water
Airborne Respirator Precautions
Used for:
• Pulmonary Tuberculosis
PPE:
•
•
PAPR training is done yearly
with your clinical
competencies.
PAPR or N95, Gloves, if needed
Negative Pressure Room
Special Alerts:
• HMC Only: Contact Infection Control to “clear”
precautions
Make sure you are oriented
to PAPR/N95 use on your
unit. Call Infection
Control/Employee Health if
you need further education.
Equipment/Environmental Clean:
• Disinfectant towelette (Quat Ammonium)
Hand Hygiene:
• Gel or Soap and Water
Airborne Contact Precautions
Used for:
• Chicken pox (varicella)
• Disseminated Herpes zoster
• Localized Herpes zoster (in an immunocompromised patient)
• Measles
PPE:
•
•
N95 fit-testing is required
annually.
Gown, Gloves, Mask with eye sheild
Negative pressure room preferred, Contact IC.
Special Alerts:
• Enter only if IMMUNE
• HMC Only: Do not enter if pregnant
Equipment/Environmental Clean:
• Disinfectant towelette (Quat Ammonium)
Hand Hygiene:
• Gel or Soap and Water
91
Airborne Respiratory/Contact Precautions
Used for:
HIGH RISK INFECTIOUS AGENTS
• Viral hemorrhagic fevers (Ebola)
• MERS-CoV
• SARS
• Avian Influenza
PPE:
•
•
•
Gown, Gloves, PAPR/N95, eye protection
Negative pressure room
Booties and hat can be used if indicated (massive
secretions/body fluids)
Equipment/Environmental Clean:
• Disinfectant towelette (Quat Ammonium)
Hand Hygiene:
• Gel or Soap and Water
Blood or Body Fluid Exposure
If you are exposed to blood or body fluids, do the following:
1. Wash, WASH, WASH area exposed for several minutes
2. Eyes or mouth splashed? Rinse, RINSE for several minutes
3. Seek help/report!
a. Your supervisor
b. Employee Health 0730-0430 Mon-Fri
c. Emergency room- after regular business hours
Administrative Policy and Procedure available on the intranet: Control
Plan for Occupational Exposure to Bloodborne Pathogens
Occupational Exposure to Bloodborne Pathogens- WAC 296-823-12005
Infectious Agents Transmitted by Blood or Blood Products
Viruses
Hep A, B, C, D (delta agent)
CMV, EBV, HHV-8
HIV 1 & 2, HTLV I & II
Parvovirus B19
West Nile virus
Parasites
Malaria
Babesiosis
Trypanosoma cruzii
(Principles and Practice of Infectious Diseases 2005)
92
Rickettsia
RMSF, Q Fever
Spirochetes
Syphilis, Relapsing Fever
Other Bacteria
Red Blood Cells
Yersinia enterocolitica
Psudomonas fluorescens
Platelets
Coag neg Staphylococcus
Salmonella choleraesuis,
E. coli, Seratia, Bacillus,
Enterobacter
May Potentially contain Bloodborne Pathogens
blood
any body fluid visibly
contaminated with blood
semen
vaginal secretions
amniotic fluid
saliva from dental procedures
breast milk
synovial fluid
pleural fluid
pericardial fluid
peritoneal fluid
unfixed tissue, organs & cerebrospinal fluid
Occupational Exposure Risk
High Risk
Large bore needle that has been in a vessel
Source patient has Hepatitis B, C, or HIV
Low Risk
Mucous Membrane exposure
Small amount of body fluid
Risk of Transmission from Infected Source Patient
Viral pathogen
Hepatitis B: > 30%
Hepatitis C: 1.8%
HIV
Percutaneous 0.3%
Mucous Membrane 0.09%
Incubation
HBV/HCV: 1-4 months
HIV: 1-6 weeks
Prevent Transmission of Bloodborne Pathogens
Consider all patients potentially infectious
Use standard precautions for ALL patients
Get a Hepatitis B vaccination if you are a
worker who may have contact with blood or
body substances/fluid
Use barriers to prevent contact with blood,
body fluids, and mucous membranes as
appropriate
Prevent needle sticks and splashes to
eyes or mouth
93
94
Safety:
Environment of Care
95
96
Environment of Care
Components of
Safety
Emergency Codes
Fire Safety
Evacuation
What is Environment of Care?
Harborview Safety Goal:
Environment
of Care Goal:
Provide a safe, supportive, and
effective environment at HMC
through employee health and
safety, hazardous materials and
waste management,
environmental safety, and
emergency preparedness.
To maintain a
safe
environment
for everyone.
UWMC Safety Goal:
Disaster Preparedness
Establish and maintain a safe
environment for patients,
visitors, staff and students;
safeguard our resources,
equipment and property.
Waste Management
Hazardous Materials
Asbestos
Radiation Safety
MRI Safety
Clinical Engineering
Safety Resources
Emergency Codes
Codes are announced
overhead. They are
initiated by someone
calling the operator or
security to report an
event. If you are
calling in a Code,
please provide specific
information as to
location and what is
happening.
Use the Emergency
Manual as a reference
guide for instructions
on what to do when
you hear a Code
called.
97
Fire Safety & Evacuation:
Fire Response is activated by a Code Red.
Important things to know include:
1. Location of fire extinguishers and how to use
them
Evacuate
laterally, move
beyond fire
doors &avoid
elevators
2. The nearest exit; always use the stairs
3. The fire response plan for your department;
4. The importance of fire doors
5. At UWMC, the location of evacuation
equipment on your inpatient unit
Evacuation is not always necessary, but if ordered,
know the evacuation route and relocation point for your
department. This information should be provided to you by
your supervisor or, at Harborview, the emergency warden
for your department.
Disaster Preparedness:
Disaster plans are activated by a Code Triage. Follow your department’s
disaster plan.
Inclement Weather Policy
ALL staff are essential. ALL employees
scheduled to work are expected to have
alternative plans in place to allow them
to safely get to work as scheduled.
Everyone has a role.
Have a personal preparedness/family
plan.
•
Have a kit for work, car and home
•
Have a family communication plan
•
Have a proactive alternative
transportation and childcare plan
Earthquake
During
• Keep away from windows,
doors and falling objects.
• Comfort patients
• Drop, Cover, Hold
• Protect yourself so you can
continue patient care
“An ounce of prevention is worth
a pound of cure.”
-Benjamin Franklin
After
• Assess damages and
injuries
• Move to safety and stay
indoors
• Do not use elevators, open
flames or telephones
• Report to your supervisor
• Wait for instructions
Disaster/Emergency
Resources
• Emergency Manual/
Emergency Reference
Guide
• Department Disaster Plan
• Hospital Disaster Plan
(available on the intranet)
• Employee Hotline
o HMC 744-INFO (4636)
Waste Management
For environmental stewardship and regulatory compliance, please ensure that you dispose of waste in the correct container.
Most waste collection rooms have reference posters indicating what waste goes in which container.
98
Asbestos
Hazardous Materials
Chemical Inventories and Material
Safety Data Sheets (MSDS, soon
to be Safety Data Sheets) are
available on MyChem:
http://mychem.ehs.washington.edu
Asbestos is safe, as long as it is not disturbed.
Airborne asbestos fibers are hazardous to your
health.
Avoid damaging walls, floors and pipes
with carts, beds, etc.
MSDS/SDS contain safety information on:
•
•
•
•
Older buildings contain asbestos insulation in floors,
walls, and pipes.
Stay out of construction areas.
Chemicals
Environmental & Health Hazards
First Aid & Emergency Procedures
Protective Measures i.e. gloves & safety glasses
LABEL ALL CONTAINERS
Read the label and follow directions
Follow departmental procedures for spill clean up
Dispose of chemicals properly
RELABEL SECONDARY CONTAINERS
Secure compressed gases
Protect yourself: wear PPE
UW Environmental Health and Safety:
www.ehs.washington.edu
For more information on asbestos, visit:
www.ehs.washington.edu/ohsasbestos
Radiation and MRI Safety
Radiation
MRI
A radiation accident/incident is a major spill of
radioactive material or an injury involving
radiation or radioactive materials
The MRI Suite contains a powerful
magnet and the magnet is ALWAYS
“ON”
Do not enter a radiation area unless
you are trained to work in that area.
Do not enter a room when “x-ray in
use” sign is lit
MRI units can cause injury to people with
pace makers, metal plates, shrapnel, or
jewelry
Metal items become projectiles causing
injury or property damage
Working in the MRI suite requires safety
training
“In New York, in July 2001, a 6 year
old boy was fatally injured by an
oxygen tank that was mistakenly
introduced into the MRI suite while
he was undergoing an MRI exam.”
DO NOT ENTER MRI suite unless
cleared by Radiology staff
99
Safety Resources
Safety Officer
Report safety issues to a
Supervisor
Medical Equipment Management
Tests, repairs, and maintains diagnostic and
therapeutic equipment
Investigates equipment failures & incidents
Complete a Patient Safety
Net Report (PSN) for all
Codes
Must evaluate all patient care equipment
When seeking treatment
utilize Employee Health or
the Emergency Department
All equipment failures and incidents must be
reported to Clinical engineering
Emergencies
Within the hospital call 222
Offsite locations call 911
A resource to evaluate patient-owned
electronics
Safety Resources
Safety intranet sites
HMC
https://hmc.uwmedicine.org
/BU/HealthAndSafety/Page
s/default.aspx
All of us are responsible
for keeping a safe
environment.
UWMC
https://uwmc.uwmedicine.or
g/BU/Ops/Pages/Fire-andLife-Safety.aspx
Reporting hazards and
incidents helps UW
Medicine prevent further
injuries – we need you to
help!
Safety Hotline
Harborview:
206-744-SAFE (7233)
UW Medical Center
206-598-5556
Security
HMC: 744-5555
Other Safety Resources:
If you see something that
needs attention, or if you
Safety Officers
have ideas on how we can
Employee Health
improve the safety of our
Medical Centers, please
Ergonomics Specialist
call the Safety Hotline
Environmental Health and
Safety
WA Labor and Industries
UWMC: 598-5555
Off-site Locations:
911
Environment of Care
Safety Orientation
100
At Harborview, Emergency
Wardens are trained as
leaders during an
emergency.
• Know who they are in
your department (always
the Charge Nurse on
patient care areas)
• Wear an orange vest, so
that they are easily
recognized
• Follow their instructions
Human Resources &
Payroll
101
102
Human Resources
Presenter: Megan Mason mkmason@uw.edu 598-6118
HR Operations
Contact Information
Employment
Classification
Labor Relations
Payroll Services
HR contact info:
Questions about your paycheck: Talk
to your Payroll Coordinator first
HMC 744-9220
UWMC 598-6116
Monday – Friday 8am – 5pm*
*Other hours upon request
www.washington.edu/admin/hr
Harborview Payroll Office:
206-744-9280
hmcpyrl@uw.edu
UWMC Payroll Office: 206-744-9280
mcpay@uw.edu
Resources
To report a lost badge:
askkronos@uw.edu
Intranet & APOPs
Employee Self Service
(UW NetID and password required)
Access directly: https://prp.admin.washington.edu/ess/uwnetid/home.aspx
or Access through http://my.uw.edu (see below)
103
104
Employment Type
More information on the HR website: https://www.washington.edu/admin/hr/roles/ee/index.html
It says on your hire letter what your classification is. Questions? Ask an HR representative during the
module fair.
Try searching for
“UW Temporary
employment program”
Hourly/Temporary Employees special rules
•
•
•
For more information
Can work a maximum of 950 hours every 12 months.
RNs exempt from 950 hour maximum.
Employees in a temporary appointment matching an SEIU Local 925 or WFSE bargaining unit
title become covered by the union after 350 hours worked.
Leave
Probationary
Period
Bargaining
Unit (union)
Pay schedule
Benefits
Professional
Staff
Begin accruing
annual leave at
10 hrs/month.
No probationary
period.
No bargaining
unit.
Generally
eligible for
retirement and
health insurance
benefits.
Contract
Classified
(union)
Begin accruing
annual leave at
8 hrs/month.
6-month
probationary
period. Cannot
use annual leave
during this time.
Classified
Non-Union
Begin accruing
annual leave at
8 hrs/month.
6-month
probationary
period. Cannot
use annual leave
during this time.
Each employee
is assigned to
one of several
bargaining unit
based on job
title.
No bargaining
unit.
Hourly/
temporary
Usually no paid
leave.
6 month
probationary
period.
Regular Salary
pay schedule for
regular pay,
exception pay
schedule for
everything else.
Regular Salary
pay schedule for
regular pay,
exception pay
schedule for
everything else.
Regular Salary
pay schedule for
regular pay,
exception pay
schedule for
everything else.
All pay
according to
exception pay
schedule.
Depends on job
title. Discuss
with manager.
105
Generally
eligible for
retirement and
health insurance
benefits.
Generally
eligible for
retirement and
health insurance
benefits.
Generally only
eligible for
retirement.
Pay dates:
•
•
On the 10th of the month
On the 25th of the month
Sometimes these dates vary due to weekends or holidays. For regular salary pay, hours worked during
the 1-15th of the month will be paid on the 25th, and hours worked during the 16th-the end of the
previous month will be paid on the 10th. For exception pay, please see the Exception Pay Schedule (next
page).
Timekeeping:
KRONOS is the system that most employees will use for Time Reporting, Scheduling and Leave
Management. Separate KRONOS training will be provided if applicable. However, not all departments
use KRONOS; check with your department manager for your specific time reporting process.
Standard Work Week: Monday-Sunday
You are responsible for validating the accuracy of your paycheck and employee leave record.
By noon every Monday:
• Review your timecard
• Submit any changes to your timekeeper
• Approve your timecard
First paycheck & Direct Deposit
•
•
Make sure you set up direct deposit in Employee Self Service as soon as possible. Direct
Deposit is the preferred method of receiving your net pay. If Direct Deposit is setup by 1:00 pm
on the cut-off date (indicated in the “Status Change Forms” column of the Exception Pay
Schedule, see next page), your first pay check will be Direct Deposit.
Please make sure your address on file is current as your first pay check may be mailed to your
home address listed in Employee Self Service.
Taxes
•
•
To set up your W4 Federal Withholding Form W4, go to the “Tax” tab in Employee Self Service.
To opt out of printed W-2s, go to the “Tax” tab in Employee Self Service.
Paycheck and Employee Earnings Statement
•
•
•
Non-hourly employees are paid half of their monthly regular salary pay each payday, which is
listed as REGULAR EARNINGS on your Earnings Statement.
Hourly paid employees are EXCLUSIVELY paid on the Exception Pay Schedule. See next page.
Any premium pay (i.e. shift differentials, overtime, etc.) is paid on the Exception Pay Schedule.
See next page.
106
Payroll Schedules:
https://intranet.uwmedicine.org/BU/Payroll/Pages/Schedules.aspx
Timecard Exception Cutoff Schedule 2015 (through 6/15/16)
Exception Pay
Includes:
•
•
•
•
•
•
•
•
•
•
•
* Direct Deposit Cutoff
** Monday is holiday, so Kronos close is on Wednesday
107
Hourly/Per Diem Pay
Overtime
Extra Shift
Shift Differential
Charge
Standby
Call back
Holiday Pay
Weekend Premium
Nightshift Premium
Leave Without Pay
Schedule Hours
The following are the number of hours required to meet the “work obligation” for the earnings of
monthly paid employees. The total hours can be a combination of hours worked and benefit hours
(vacation, etc.) For percentages not listed here, multiply the work period by the percentage to arrive at
the required “work obligation” hours.
FTE
100% = 1.00
95% = .95
90% = .9
85% = .85
80% = .8
75% = .75
70% = .7
65% = .65
60% = .6
55% = .55
50% = .5
Hours per 40 Hour Work Period
40
38
36
34
32
30
28
26
24
22
20
Hours per 80 Hour Work Period
80
76
72
68
64
60
56
52
48
44
40
Leave
Holidays
 Prorated for part-time employees.
 10 holidays per year. Ask your supervisor or
timekeeper how your department compensates
employees for holidays.
2016 Holiday Schedule
Holiday
New Year’s Day
MLK Day
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after
Thanksgiving
Christmas
12/26/16*
Annual Leave
 Prorated for part-time employees.
 Visit HR web page for detailed accrual rates.
 Professional staff begin accruing 10 hours/month.
 Classified staff begin accruing 8 hours/month. Must
wait until end of probationary period to use.
 Can accumulate a maximum of 240 hours. Excess
vacation must be used or lost; cannot be paid out.


108
Day of
Week
Friday
Monday
Monday
Monday
Monday
Monday
Friday
Thursday
Friday
Monday
*Christmas Day 2016 is observed 12/26/2016.
Sick leave
 Prorated for part-time employees.
 All staff accrue 8 hours/month.
 Can be used as soon as it’s accrued.
Personal Holiday
 1 personal holiday per calendar year.
 Pro-rated for part-time employees.
 Must be used by 12/31.
Date
Observed
1/1/16
1/18/16
2/15/16
5/30/16
7/4/16
9/5/16
11/11/16
11/24/16
11/25/16
Must use entire holiday day at once.
Available after 4 months of continued
employment.
Leave Accrual
Newly hired employees in leave-bearing positions (hourly employees generally are not eligible to accrue
leave) who start work before the 16th of the month, accrue full leave hours during the first calendar
month of employment. Newly hired employees who start work on or after the 16th of the month do not
accrue leave hours for the first month but begin accruing leave hours at the end of the second calendar
month of employment.
Other leave programs:
If you have questions about any of these, contact your leave specialist in your HR office.
Definition of Family Member - employee's spouse or same or opposite sex domestic partner; child;
parent; grandparent; grandchild; sister; or brother. Family member also includes individuals in the
following relationships with the employee's spouse or domestic partner: child, parent, or grandparent. It
also includes those persons in a “step” relationship.
Family and Medical Leave Act (FMLA) Eligible after working 12 months and 1250 hours.
Provides 12 weeks of job protected leave and benefits coverage per year to employees who meet FMLA
eligibility requirements. If your leave doesn’t meet FMLA requirements, you may still be able to take
leave, it just won’t be FMLA and is subject to department approval.
Family Care Act is a Washington State program that allows you to use accrued leave to care for a family
member with a serious health condition.
Shared Leave -- for severe, extraordinary, or life-threatening conditions. Allows eligible employees to
donate a portion of their accumulated leave to another Washington state employee who is eligible to
receive shared leave.
Disability Accommodation: If you require some kind of Disability Accommodation, contact your Leave
Specialist through HR. They work with Disability Services Office and your department to provide
appropriate accommodations.
Parental leave:
Covered by FMLA (if eligible), but you can still request parental leave regardless of your FMLA eligibility.
Parental leave is not paid but you may use accrued leave during parental leave.
Ask your leave specialist for details about Parental Leave.
109
110
New Employee Orientation: Date ____________
Please take a moment to share your candid feedback about your experience at New Employee Orientation.
Evaluation Scale: 1 = Needs Improvement
2 = Good 3 = Excellent
Check-in & Badging Photos:
Organization & Process:
1
Comments:
3
2
Welcome & Logistics:
Content:
1
2
Comments:
3
Delivery:
1
2
3
Executive Welcome:
Content:
1
2
Comments:
3
Delivery:
1
2
3
Patients Are First Discussion (NEO Facilitator):
Delivery:
1
Content:
1
2
3
Comments:
2
3
The Patient Experience - Patient Safety:
Delivery:
Content:
1
2
3
Comments:
2
3
1
Do the Right Thing - Interpreter Services, Patient & Family Centered Care, Cultural Competence, Prevention
of Sexual Harassment, Spriritual Care:
Delivery:
1
2
3
Content:
1
2
3
Comments:
Do the Right Thing - Compliance
Delivery:
Content:
1
2
3
Comments:
1
2
3
Do the Right Thing - IT Security
Delivery:
Content:
1
2
3
Comments:
1
2
3
See Reverse
Safety: Workplace Violence Prevention:
Delivery:
Content:
1
2
3
Comments:
1
2
3
Safety: Infection Prevention:
Content:
1
2
3
Comments:
Delivery:
1
2
3
Safety: Environment of Care:
Content:
1
2
3
Comments:
Delivery:
1
2
3
Benefits Overview
Content:
1
Comments:
3
Delivery:
1
2
3
Human Resources & Payroll
Content:
1
2
3
Comments:
Delivery:
1
2
3
2
Module Fair:
Process & Organization:
Comments:
1
2
3
General Feedback: Please take a moment to comment on your overall experience today.
Delivery:
1
2
3
Materials:
1
2
Content:
1
2
3
Comments:
3
See Reverse
Husky Card
Eligibility
NE 45th Street
UW
Tower
15th Ave NE (downhill)
To qualify for a UW ID card (Husky
Card), your position must be
either a faculty appointment or
classified as permanent working
at least 50 percent full-time
equivalency. Staff classified as
temporary and/or hourly do not
qualify for the Husky Card.
New Employees
Employees obtaining a Husky Card
will need their UW employee ID
number and their U.S. state- or
federally-issued photo ID (such as
a driver's license or passport). The
Husky Card system is not updated
in real time and requires a nightly
feed from the employee payroll
system. Once you are entered into
the payroll system, it will
generally take until the following
business day for the system to
send the update to our Husky
Card database. In order to save
you an unnecessary trip to our
office, you can call us at 206-6160689, and we can check your
eligibility over the phone. Hours:
Monday-Friday 8am – 5pm
NE Campus Parkway
Take “sky bridge” on
corner of NE Campus
th
Parkway & 15
towards Red Square
Red
Square
Pass the George
Washington
Statue
Look for sandwich
board that says
“Husky Card Office”
Directions
Walk east (towards the University Campus) on 45th. Walk south (downhill) on 15th. Take the “sky bridge” at the
corner of 15th and NE Campus Parkway. Pass the George Washington Statue. Walk towards Red Square. Look for
the sandwich board advertising the Husky Card Office.
Required Tasks:
 Meet with Union (if applicable)
Pick up Badge & Husky Card
(near HR tables)
Personnel to complete I-9 Form
 Visit Human Resources or Nursing


Visit Employee Health (complete
top portion of pg. 14 of workbook
BEFORE it’s your turn)
 Turn in NEO Evaluation
UWMC
Badges
UWMC
HR
Harborview
HR
HMC
Badges
Module Fair Schedule – 3:35-4:45
UWMC Nursing
Personnel
Whole U
Go to the HR Tables that correspond to the color of your NEO workbook (blue or green):
 Nursing Personnel Tables: If you are a Nurse, ARNP, CRNA, or PA
 Human Resources Tables: Everyone else
Compliance
HMC Nursing
Personnel
IT Security
Commute
Concierge
Laptop Buffet:
(IT Services)
Employee
Health
3. When you have completed all required tasks, you are free to go. Have a wonderful afternoon!
2. You do not need to go to the station if you’ve already completed the action items required for
that station (i.e. you have already visited employee health).
1. Complete required (yellow) tasks before suggested tasks.
Instructions:
Evaluation
Basket
 Check out with a facilitator
Suggested Activities:
Sign-up for a Benefits
Orientation
 Set-up Net ID
 Email Manager (if needed)

 Read/Sign:
 Integrity at Work booklet
 PCISA form
 Visit laptop buffet

Visit the Commute Concierge to
learn about commute options
including UPass
Credit Unions