ORDERING:
How   and   when   do   I   get   fitted   for   my   new   uniform?
For   a   variety   of   reasons   the   decision   was   made   not   to   have   individual   fittings   for   this   uniform   changeover.
The   main   reason   for   this   was   the   geographic   distribution   of   staff   –   around   12,500   people   across   100   locations   would   have   meant   a   delay   of   3   months   to   the   timeline.
When   can   I   get   my   new   uniform?
You   can   expect   to   receive   your   new   uniform   in   late   October   2013   /   early   November   2013.
How   do   I   place   an   order?
You   can   order   your   new   uniform   online   at   www.pbworkwearonline.com.au
.
Orders   can   be   placed   from
April   22   and   need   to   be   completed   by   May   17   2013.
Get   your   order   in   quick   for   your   chance   to   win   some   fantastic   prizes!
Your   username   is   your   staff   number   preceded   by   QF   e.g.
QF123456,   your   password   is   your   staff   number   e.g.
123456.
Tip :   if   your   staff   number   is   less   than   6   digits,   you   will   need   to   include   zeros   at   the   beginning   to   make   6   digits.
What   if   I   am   on   leave   when   I   need   to   order   my   uniform?
Employees   on   leave   during   the   new   uniform   order   period   will   be   able   to   go   online   from   anywhere   in   the   world   and   order   their   new   uniform   –   you   do   not   have   to   be   on   the   Qantas   Intranet.
Alternatively,   the   order   system   will   be   available   for   those   employees   to   access   at   a   later   date,   when   they   are   back   from   leave.
How   much   time   do   I   have   to   make   my   selection?
You   have   until   17   May   2013   to   order   your   new   uniform   but   you   should   get   your   order   in   as   soon   as   possible   for   your   chance   to   win   some   fantastic   prizes.
The   system   times   out   after   30   minutes   of   inactivity.
What   prizes   can   I   win   for   ordering   early?
There   are   some   fantastic   prizes   up   for   grabs   if   you   order   your   uniform   early.
•   If   you   order   by   1   May   2013,   you   stand   a   chance   of   winning   a   return   trip   for   2   to   Paris   with   3
nights’   accommodation   and   tickets   to   Martin   Grant's   runway   show.
•   If   you   order   by   6   May   2013,   you   stand   a   chance   of   winning   a   Pamper   Package   for   4   people,   valued   at
$2000.
•   If   you   order   by   11   May   2013,   you   stand   a   chance   of   winning   tickets   for   4   people   to   the   Bledisloe   Cup
How   long   does   an   order   take   to   place?
The   order   takes   approximately   10   to   15   minutes   to   complete.
What   if   my   computer   does   not   have   Internet   Explorer   8?

Orders   can   be   placed   on   computers   with   other   browsers   such   as   Safari,   Mozilla,   Google   Chrome,   etc.
But   if   your   computer   has   Internet   Explorer,   it   must   be   version   8   (IE8).
It   is   free   to   upgrade   but   if   you   can't   upgrade   your   browser   at   home,   there   are   computers   available   at   each   port   with   IE8.
Please   contact   your   manager   or   your   uniform   coordinator   if   you   are   unsure   of   computer   locations.
What   do   I   do   if   I   do   not   have   a   Qantas   staff   number?
Please   contact   The   Workwear   Group   Qantas   Hotline   on   1800   999   675   (international   +61   3   8769   4723)   or   email   qantas@pacbrands.com.au.
What   are   the   hours   for   The   Workwear   Group   Qantas   Hotline?
The   hotline   is   available   Monday   to   Friday   7:00am   to   7:00pm   and   on   Saturday   and   Sunday   from   9:00am
to   3:00pm.
Can   I   place   my   order   over   the   phone?
No.
Please   place   your   order   online   at   www.pbworkwearonline.com.au.
If   you   do   not   have   access   to   the   internet   at   home,   try   a   computer   at   your   port/work   location.
Can   I   fax   my   order   to   someone?
No,   you   need   to   order   online.
Please   place   your   order   online   at   www.pbworkwearonline.com.au.
If   you   do   not   have   access   to   the   internet   at   home,   try   a   computer   at   your   port/work   location.
If   I   go   to   the   uniform   department   in   Mascot   can   they   place   my   order   for   me?
No,   they   won't   be   able   to   order   it   for   you.
Please   place   your   order   online   at   www.pbworkwearonline.com.au.
If   you   do   not   have   access   to   a   computer   at   home,   try   a   computer   at   your   port/work   location.
Will   I   be   able   to   order,   exchange   and   alter   my   new   uniform   the   same   way   as   my   current   uniform?
We   will   be   updating   our   order,   exchange   and   alteration   processes   in   the   months   ahead.
These   changes   will   leverage   recent   improvements   to   technology,   delivery   channels   and   manufacturing   processes.
You   can   expect   to   hear   more   from   your   regular   communication   channels,   your   manager   and   your   uniform   representatives   about   these   changes   shortly.
Sizing
How   and   when   do   I   get   fitted   for   my   new   uniform?
For   a   variety   of   reasons   the   decision   was   made   not   to   have   individual   fittings   for   this   uniform   changeover.
Not   least   of   these   reasons   was   the   geographic   distribution   of   staff:   there   are   around   12,500   people   in   around   100   locations.
We   have   also   considered   the   most   time   efficient   and   simple   process   for   you.
If   you   have   any   concerns   about   your   sizing,   you   can   use   a   measurement   pack   available   from   your
Uniform   coordinator   to   order   the   best   size   for   you.
How   do   I   know   what   size   I   am?
The   Morrissey   uniform   was   designed   over   10   years   ago   and   a   fashionable   silhouette   and   drape   was   very   different   to   what   is   considered   stylish   today.
For   most   garments   you   will   be   able   to   order   the   same   size   as   your   current   uniform.
However   we   ask   that   ladies   measure   themselves   for   the   dress   and   shell   top.
Please   see   your   Uniform   Coordinator   if   you   would   like   a   measuring   kit.

I   am   currently   pregnant,   what   should   I   do?
Please   speak   with   your   Manager   about   how   and   when   to   order   your   uniform.
I   am   currently   on   maternity   leave,   what   should   I   do?
Please   contact   your   Manager   or   Uniform   Coordinator   six   weeks   before   you   plan   to   return   to   work.
I   am   planning   on   losing   weight   before   the   uniform   is   distributed,   should   I   order   a   smaller   size?
Please   order   your   new   uniform   in   your   current   size.
You   will   be   able   to   exchange   it   for   a   smaller   size   if   it
does   not   fit   prior   to   launch   date.
I   currently   wear   made   to   measure   uniforms   as   the   current   size   range   is   not   suitable,   what   should   I   do?
Place   your   order   online   as   per   normal.
You   must   then   contact   The   Workwear   Group   Qantas   Hotline   on
1800   999   675   (international   +61   3   8769   4723)   or   email   SSpecials@pacbrands.com.au
and   they   will   adjust   your   order   for   you.
You   will   need   to   complete   a   measurement   form   which   we   suggest   you   do   with   a   tailor   or   friend's   help.
It   is   imperative   this   form   is   completed   accurately   and   quickly   so   your   special
garments   can   be   delivered   in   time.
Is   the   uniform   available   in   half   sizes   i.e.
size   9,   11,   13?
Different   garments   in   the   range   have   different   size   options.
You   will   be   able   to   view   all   of   this
information   when   you   go   online   to   order.
What   if   I   order   the   wrong   size?
We   have   allowed   time   for   staff   to   exchange   their   uniform   for   a   different   size,   if   it   does   not   fit   after   you   have   received   it.
More   information   on   how   this   will   be   done   will   be   sent   to   you   in   the   coming   months.
How   do   I   know   who   my   Uniform   Coordinator   is?
If   you   don't   know   who   your   Uniform   Coordinator   is,   check   the   ordering   posters   in   your   work   area   or   you   can   ask   your   manager.
A   list   of   coordinators   can   also   be   found   in   the   contact   section   of   this   website   and   will   also   be   published   on   the   Qantas   intranet   and   qfcrew.com.
What   will   the   role   of   the   uniform   department   and   our   uniform   coordinators   are   after   we   all   receive   our   new   uniform?
How   will   orders   be   handled   then?
Once   rollout   of   the   new   uniform   is   complete,   the   uniform   ordering   process   will   return   to   the   current   process.
What   if   I   want   my   name   on   my   name   badge   to   be   different   to   my   actual   name?
You   will   be   able   to   change   the   name   that   will   appear   on   your   name   badge   while   placing   your   new   uniform   order.
Only   variations   of   your   actual   name   will   be   allowed,   ie   Jenny   instead   of   Jennifer.
Nick ‐ names   are   not   permitted   as   per   current   standards   and   any   name   changes   will   be   checked   prior   to   orders
being   manufactured.
What   do   I   do   if   I   have   placed   my   order   and   I   have   moved   into   a   new   role?
During   the   ordering   period   you   will   be   able   to   get   your   entitlement   changed   by   The   Workwear   Group   so   that   you   can   place   a   new   order   according   to   your   new   role.
You   will   need   to   call   The   Workwear   Group
Qantas   Hotline   on   1800   999   675   (international   +61   3   8769   4723)   or   email   qantas@pacbrands.com.au

What   do   I   do   if   I   change   roles   after   the   order   period?
Until   the   end   of   August   you   will   be   able   to   get   your   entitlement   changed   by   The   Workwear   Group   and   place   a   new   order   according   to   your   new   role.
You   will   need   to   call   The   Workwear   Group   Qantas   Hotline   on   1800   999   675   (international   +61   3   8769   4723)   or   email   qantas@pacbrands.com.au.
We   will   communicate   more   information   on   the   process   after   this   period   and   closer   to   the   time.
I’ve   just   started   with   Qantas.
Will   I   be   able   to   order   a   new   uniform?
If   you   started   with   Qantas   before   the   ordering   period   you   will   be   able   to   go   online   and   place   your   order.
If   you   started   during   the   ordering   period   then   you   will   need   to   complete   a   paper   order   form   at   the   time   of   ordering   your   current   uniform.
ENTITLEMENT:
How   will   I   know   what   to   order?
You   will   be   able   to   choose   from   a   set   of   options   according   to   your   role.
The   options   will   be   in   packs   that   you   will   need   to   go   online   to   order.
There   will   be   illustrations   of   the   contents   of   each   pack,   so   you   will   be   able   to   see   exactly   what   your   pack   contains   and   make   your   choice   accordingly.
If   you   want   to   review   your   entitlement   prior   to   ordering,   a   list   can   be   found   on   the   homepage   of   this   website,   and   also   under   the   HELP   /   entitlements   section.
You   can   also   access   a   copy   from   the   Qantas   intranet   (uniforms).
What   if   the   garment   and   pack   I’m   seeing   is   incorrect?
If   your   entitlements   are   incorrect,   please   contact   the   TWG   Customer   Service   Centre   on   1800   999   675.
A   staff   member   will   ask   you   a   few   simple   questions   to   determine   your   entitlement   and   correct   it   online.
Why   have   my   entitlements   changed?
Entitlements   for   the   new   uniform   have   been   determined   in   consultation   with   each   department   and   are   based   on   current   rostering   requirements   which   have   changed   over   time.
Who   will   be   entitled   to   a   tropics   uniform?
People   in   the   following   ports   will   be   entitled   to   a   tropics   uniform:
Alice   Springs
Exmouth
Karratha
Port   Moresby
Bundaberg
Geraldton
Newman
Townsville
Cairns
Gove
Paraburdoo
Weipa
Do   I   get   a   trench   coat?
The   trench   coat   is   optional   for   all   employees,   with   two   exceptions:
Darwin
Horn   Island
Port   Hedland
Freight   employees   and   Commissionaires   will   receive   a   casual   jacket   instead,   and   employees   entitled   to   a
'Tropics'   pack   won't   have   the   trench   coat   option   due   to   a   lack   of   need   under   their   climate   requirements.
Do   I   get   a   hat?
Only   female   flight   attendants   will   be   entitled   to   a   hat.

When   do   I   wear   the   hat?
The   hat   will   only   be   worn   to   and   from   the   aircraft   but   not   on   the   tarmac   and   can   only   be   worn   with   the   suit   jacket   or   trench.
Do   I   have   to   wear   the   scarf   all   the   time?
The   scarf   must   be   worn   to   and   from   work   as   well   as   when   wearing   the   knitwear   or   white   shirt.
Full   details   regarding   draft   uniform   standards   and   entitlements   can   be   viewed   on   the   ordering   website,   and   remember   when   you   go   online   to   order   only,   your   entitlements   will   be   able   to   be   viewed   when   making   your   selections
Will   we   be   getting   wing   badges?
All   Cabin   Crew   will   be   issued   an   embroidered   pin ‐ on   wing   badge.
Do   I   get   knitwear?
The   knitwear   is   an   optional   piece   for   those   who   are   entitled   to   it.
Full   details   regarding   draft   uniform   standards   and   entitlements   can   be   viewed   on   the   ordering   website.
Remember   when   you   go   online   to   order,   only   your   entitlements   will   be   able   to   be   viewed   to   when   making   your   selections   .
Do   I   get   a   waistcoat?
Full   details   regarding   draft   uniform   standards   and   entitlements   can   be   viewed   on   the   ordering   website.
Remember   when   you   go   online   to   order,   only   your   entitlements   will   be   able   to   be   viewed   when   making   your   selections
Can   I   get   a   casual   jacket?
The   casual   jacket   will   be   worn   by   our   Freight   Agents   and   Commissionaires   only.
Are   we   getting   new   luggage?
Not   at   this   stage.
Luggage   is   currently   under   review;   however,   it   is   not   in   the   scope   for   the   launch   of   the
new   uniform.
What   types   of   pantyhose   are   provided?
Pantyhose   colour   and   entitlements   will   continue   as   per   current   standards.
However   we   will   be   changing   the   supplier   and   phasing   in   as   stock   levels   run   out.
Can   I   purchase   items   over   and   above   my   entitlement?
Only   the   items   you   are   entitled   to   can   be   ordered.
I’m   part   time,   will   my   entitlements   be   different?
No.
Your   entitlements   will   be   the   same   as   the   entitlements   for   your   role   type   regardless   of   hours   worked.
I   job   share,   will   my   entitlements   be   different?
No.
Your   entitlements   will   be   the   same   as   the   entitlements   for   your   role   type   regardless   of   hours   worked.

WEARING   YOUR   NEW   UNIFORM
When   do   we   get   to   wear   our   new   uniform?
Following   the   reveal   we   still   need   to   order,   manufacture   and   distribute   your   new   uniform.
We   anticipate   wearing   the   new   uniform   from   early   2014   and   will   communicate   closer   to   the   time   the   exact   date   once   we   are   sure   we   have   everything   covered   for   our   12,500   people   who   will   wear   the   new   uniform.
Why   is   it   taking   so   long?
Virgin   got   theirs   so   quickly…
There   are   three   reasons:   engagement,   logistics   and   scale.
Qantas   is   serious   about   engagement   and   has   taken   the   time   to   engage   with   our   people   across   the   network   at   every   step   of   the   way   and   this   takes
time.
Other   airlines   that   have   re ‐ uniformed   their   employees   have   a   much   smaller   workforce.
Will   everyone   be   in   the   same   uniform?
Qantas   is   changing   and   now   has   a   one   team   philosophy   which   means   that   there   will   no   longer   be   a
different   uniform   for   our   cabin   crew   and   ground   staff.
We   believe   this   will   help   drive   a   shift   in   our   culture   and   build   consistency   for   our   brand   with   our   customers.
I   had   authority   not   to   wear   some   of   my   uniform   last   time   because   I   am   allergic   to   the   fabric.
Will   this   still   apply?
This   is   a   new   uniform   using   different   fabrics.
We   ask   that   everyone   try   the   new   uniform   and   if   you   have
a   reaction   to   any   of   the   new   fabrics,   there   will   be   a   process   to   follow   during   the   exchange   period.
What   do   I   do   with   my   old   uniform?
We   will   be   collecting   the   old   uniforms,   but   obviously   you   need   to   keep   it   until   the   launch   date   of   the   new   uniform.
We   will   give   you   plenty   of   notice   and   will   let   you   know   what   you   will   need   to   do   with   your   old   uniform   at   the   time   of   the   launch   or   shortly   thereafter.
What   if   I   don’t   like   the   new   uniform?
Given   the   range   of   opinions   and   tastes   across   our   business,   we   can’t   reasonably   expect   everyone   will   love   it   immediately.
However,   we   expect   most   people   will,   and   once   our   people   start   wearing   it,   that   number   will   grow.
We   are   confident   that   this   is   the   case   because   so   many   people   who   will   wear   it   have
had   input   in   the   design,   fabric,   wearability,   comfort   and   overall   product.
IMAGE   AND   PRESENTATION
Will   the   hair   styles   change?
As   soon   as   we   have   finalised   image   and   presentation   standards   we   will   share   the   proposed   standards   with   you.
You   can   expect   to   hear   about   this   in   coming   months.
Can   I   wear   my   own   scarf   and   gloves?
As   soon   as   we   have   finalised   image   and   presentation   standards   we   will   share   the   proposed   standards   with   you.
You   can   expect   to   hear   about   this   in   coming   months.

What   jewellery   can   I   wear?
As   soon   as   we   have   finalised   image   and   presentation   standards   we   will   share   the   proposed   standards   with   you.
You   can   expect   to   hear   about   this   in   coming   months.
Can   I   wear   red   lipstick   and   nail   polish?
As   soon   as   we   have   finalised   image   and   presentation   standards   we   will   share   the   proposed   standards   with   you.
You   can   expect   to   hear   about   this   in   coming   months.
Can   you   tell   me   what   shoes   we   will   need   as   I   need   a   new   pair   and   I   can’t   afford   to   buy   two   in   12   months?
Shoes   will   continue   as   per   current   standards.
Please   consult   the   Runway   guide   for   more   information.
General questions
DELIVERY:
Why   do   I   need   to   provide   my   home   address?
Most   employees’   uniform   orders   will   be   delivered   directly   to   their   home.
You   will   be   able   to   nominate   a   preferred   date   and   time   for   your   uniform   delivery   to   make   it   easier   and   to   ensure   that   you   are   there   when   it   arrives   and   can   show   photo   ID   and   sign   for   it.
If   you   are   not   home,   Australia   Post   will   leave   a
card   detailing   how   you   can   collect   it   from   the   nominated   post   office.
What   will   happen   if   I   do   not   supply   my   home   address?
You   will   have   to   supply   an   address   for   your   order   to   be   placed.
You   must   be   the   person   to   receive   your   order,   so   please   provide   an   address   which   is   suitable
Why   is   my   address   showing   as   my   work   address   but   my   friend   had   to   enter   their   home   address   for   delivery   of   their   new   uniform?
Most   deliveries   will   be   made   to   your   home   but   some   employees   in   specific   areas   will   have   their   uniform   delivered   to   their   work   address.
If   your   uniform   is   to   be   delivered   to   work,   the   address   will   be   pre ‐
populated   in   the   order   form   online.
If   not,   you   will   need   to   enter   your   home   address   for   delivery
What   do   I   do   if   I   need   to   change   my   address?
Until   August   you   will   be   able   to   get   your   address   for   delivery   changed.
You   will   need   to   call   The
Workwear   Group   on   1800   999   675   (international   +61   3   8769   4723)   or   email   qantas@pacbrands.com.au.
After   this   period   the   only   option   will   be   via   normal   mail   re ‐ direction.
We   will   communicate   more   information   on   timeframes   closer   to   the   time   but   please   advise   The   Workwear   Group   as   soon   as
possible   to   ensure   changes   are   possible.
Who   will   place   my   order?

The   table   below   outlines   which   staff   will   place   their   order   online   themselves   (self   service)   and   which   staff   will   order   using   paper   based   order   forms   (the   uniform   coordinator   will   then   place   the   order   online   for   them).
This   is   determined   by   your   role   and   port   location.
Role
Cabin   Crew
Cabin   Crew
Cabin   Crew
Customer   Service
Customer   Service
Location
Offshore
Onshore
Onshore
Offshore
Onshore
Company
Qantas  ‐ UK/JetConnect/Narita
Qantas   and   QantasLink
Cobham
Qantas   and   Non   QF
Qantas   and   QantasLink
Ordering
Self   service
Self   service
Self   service
Uniform   Coordinator
Self   service
Customer   Service
Freight
Freight
Valet
Onshore
Onshore
Onshore
Onshore
Non   QF   /   Non QantasLink
Qantas   Domestic
Qantas   International
Equity   Valet
Where   and   when   do   I   collect   my   new   uniform ?
Self   service
Uniform   Coordinator
Self   service
Uniform   Coordinator
In   most   instances   your   uniform   will   be   sent   directly   to   you   at   your   home   address   via   secure   post.
For
security   purposes   only   you   will   be   able   to   receive   it   and   you   will   need   to   show   photo   ID   to   do   so.
However   you   will   be   able   to   elect   a   nominated   time   for   delivery   closer   to   the   delivery   date.
You   can
expect   to   receive   your   new   uniform   in   late   October   2013   /   early   November   2013.
Some   ports   will   have   the   uniform   delivered   to   their   work   address.
See   the   table   below   for   these   locations.
They   will   also   receive   the   uniform   in   late   October   2013   /   early   November   2013
Role
Cabin   Crew
Cabin   Crew
Cabin   Crew
Customer   Service
Customer   Service
Customer   Service
Freight
Freight
Valet
Location
Offshore
Onshore
Onshore
Offshore
Onshore
Onshore
Onshore
Onshore
Onshore
Company
Qantas  ‐ UK/JetConnect/Narita
Qantas   and   QantasLink
Cobham
Qantas   and   Non   QF
Qantas   and   QantasLink
Non   QF   /   Non   QantasLink
Qantas   Domestic
Qantas   International
Equity   Valet
Delivery
Port
Home
Port
Port
Home
Port
Port
Port
Port
What   if   I’m   offshore?
Does   the   same   delivery   process   apply?
If   you   are   located   in   one   of   our   offshore   locations   your   uniform   will   be   delivered   to   a   central   location   in   your   port.
More   information   will   be   provided   closer   to   the   time.
What   if   my   uniform   is   delivered   and   doesn’t   fit?
Don’t   worry,   we’ve   factored   in   the   potential   for   this   to   happen.
However   you   will   need   to   act   quickly   if
this   is   the   case.
More   information   will   be   available   closer   to   the   time.
How   will   I   exchange   and   alter   my   new   uniform?
We   will   be   communicating   the   exchange   and   alteration   processes   in   the   months   ahead.
You   can   expect   to   hear   more   from   your   regular   communication   channels,   manager   and   uniform   coordinators   about   these   processes   closer   to   the   time.

DESIGN   AND   DEVELOPMENT:
What   do   the   colours   stand   for?
The   ruby   red,   Qantas   red   and   fuchsia   are   used   throughout   the   uniform   to   differentiate   our   people.
For   the   dress,   Managers,   Supervisors   and   our   First/Chairman’s/Senior   Hosts   will   wear   the   ruby   red   and
Qantas   red   bold   stripe.
Everyone   else   will   wear   the   fuchsia   pink   and   Qantas   red   bold   stripe.
For   the   scarves,   ruby   red   will   be   worn   by   our   Managers;   Qantas   red   will   be   worn   by   our   Supervisors   and   First/Chairman’s/Senior   Hosts.
Fuchsia   pink   will   be   worn   by   everyone   else.
How   do   you   know   the   design   and   fabric   will   stand   up   to   the   demands   of   our   roles?
Our   people   have   been   critical   in   satisfying   both   aspects   of   the   new   uniform   design.
Consultations   with   your   OHS   representatives   have   occurred   from   the   very   beginning   of   this   process.
Testing   of   both   fabric   and   design   continue   on   a   daily   basis,   in   very   real   contexts   and   consultation   across   the   business.
This   has   included   nominated   representatives   participating   in   fabric   and   garment   wearer   trials.
We   can   assure   you   that   the   final   product   will   have   been   tested   to   withstand   anything   that   can   reasonably   be   asked   of   it.
How   did   you   select   the   fabrics?
Fabric   selection   was   quite   a   complex   process:
•   First   we   considered   a   range   of   requirements   when   selecting   the   type   of   fabrics   that   would   best   serve    you   and   your   colleagues.
These   included   comfort,   breathability,   garment   style   and   preferred   ‘drape’
(how   the   fabric   falls   and   flows),   colourfastness   and   lifecycle   testing;
•   We   employed   fabric   specialists   to   work   with   Martin   Grant   to   source   and   select   the   best   fabrics   available   that   answered   these   criteria.
They   used   new   technologies   and   researched   the   very   best   raw   materials;   and
•   Once   we   confirmed   that   the   fabrics   met   our   clinical   testing   requirements   your   colleagues   helped   us   with   wearer   trials   in   the   live   environment.
Every   fabric   selected   has   been   worn   and   approved   by   a
selection   of   people   from   different   roles   and   ports.
Why   have   we   moved   away   from   having   an   indigenous   print   as   part   of   our   uniform?
Qantas   has   a   long   and   proud   history   supporting   Indigenous   Australia   and   we   continue   to   play   our   part   in   ending   the   disparity   between   non ‐ Indigenous   and   Indigenous   Australians.
Our   Reconciliation   Action
Plan   is   about   building   constructive   partnerships,   promoting   Australia’s   unique   Indigenous   heritage   and   supporting   Indigenous   jobs   and   sustainable   economic   development.
We   continue   to   promote   the   importance   of   Indigenous   Art   and   Culture   with   specialised   livery   on   our   aircraft,   and   the   support   of
Indigenous   Art   through   partnerships   with   some   of   the   country’s   premier   art   institutions.
In   fact   we   continue   to   work   with   John   and   Ros   Moriarty   from   the   Jumbana   Group   on   a   number   of   new   projects   in   the   Indigenous   design   space.

Has   maternity   wear   been   redesigned   with   the   new   uniform?
Maternity   wear   has   indeed   been   included   in   the   design   of   the   new   uniform.
These   options   will   be
Available   for   employees   needing   them   when   we   start   wearing   the   new   uniform.
I   currently   wear   an   alternative   fit   dress   and   yet   this   option   does   not   seem   to   be   available,   what   should
I   do?
Martin   Grant’s   range   includes   a   skirt   and   shell   top   option   that   achieves   the   same   look   as   the   dress   and   therefore   the   alternative   fit   dress   is   no   longer   necessary.
Please   order   the   skirt   and   top   option.
I   had   authority   not   to   wear   some   of   my   uniform   last   time   because   I   am   allergic   to   the   fabric.
Will   this   still   apply?
This   is   a   new   uniform   using   different   fabrics.
We   ask   that   everyone   wear   the   new   uniform   and   if   you   have   an   allergic   reaction   to   any   of   the   fabrics,   there   will   be   alternative   solutions   available.
Are   any   of   the   new   uniform   items   dry ‐ clean   only?
Only   the   suiting   will   be   dry ‐ clean   only.
Will   the   dry ‐ cleaning   process   change?
Dry ‐ cleaning   processes   have   not   yet   been   reviewed.
If   there   are   any   changes   we   will   let   you   know   closer   to   the   time.
Has   safety   and   OHS   been   across   this   uniform?
Yes,   consultation   across   the   business   with   your   OHS   representatives   has   occurred   from   the   very   beginning   of   this   process.
This   has   included   nominated   representatives   participating   in   fabric   and   garment   wearer   trials.
Is   my   union   aware   of   this   change?
Yes,   we   have   contacted   your   union   and   briefed   them   on   the   uniform   change.
But   we   haven’t   revealed   the   new   uniform   to   them   –   that   will   happen   at   the   same   time   we   reveal   it   to   you   and   the   Australian
public.
It   is   your   uniform   and   we   think   you   should   be   the   first   to   see   it.
CURRENT   UNIFORM
How   do   I   order   replacement   items   for   my   current   uniform?
Please   continue   to   follow   the   same   process   as   per   current   procedures.
Will   all   styles   of   the   current   uniform   be   available   for   replacement   items   until   we   start   wearing   the   new   uniform?
As   we   near   distribution   of   the   new   uniform   we   will   start   phasing   out   non ‐ essential   styles   in   the   current
uniform.
As   a   result,   you   may   be   asked   to   take   an   alternative   style   in   the   meantime,   for   example   a   pant   option   rather   than   a   skirt.
I   need   to   replace   part   of   my   uniform.
Should   I   wait   until   the   new   uniform   comes   out?

Not   at   this   stage.
There   is   still   a   significant   period   of   time   before   our   people   will   commence   wearing   the   new   uniform   so   please   order   any   replacements   you   may   need   to   ensure   your   presentation   is   in   line   with
our   image   and   presentation   standards.
We   will   advise   you   when   to   stop   ordering   the   new   uniform.
LIKE   MORE   INFORMATION?
Contact   The   Workwear   Group   Qantas   Hotline  ‐  From   April   22   2013
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Phone:   1800   999   675   (International   +61   3   8769   4723)
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Email:   qantas@pacbrands.com.au
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Hours   Mon ‐ Fri   AEST   7am ‐ 7pm,   Sat ‐ Sun   AEST   9am ‐ 3pm
Your   Uniform   Coordinators   will   also   be   able   to   help   you.