COURSE DESCRIPTION
Course Title:
Banking and Financial Services
CBEDS Title:
Business Marketing Subjects - Financial Services
CBEDS Number:
4103
Job Titles:
Customer Service Representative/Teller
Merchant/Teller
Financial Services Representative/Officer
Proof Operator
General Bank Reconciliation Clerk
New Account Representative/Personal Banker
Course Description: This course features a combination of classroom theory and practical
experience designed to prepare students for careers in the financial services industry to include,
commercial banks, credit unions, consumer finance companies, savings and loan associations and
credit departments of business enterprises. Students will learn basic concepts of banking and
related financial services including money and banking, customer service, lending fundamentals,
and banking regulations for handling financial transactions and basic compliance regulations.
Upon successful completion of the classroom portion of the course, students are provided on-thejob training opportunities through placement in local banks or financial institutions.
Hours:
280
Prerequisites:
None
Date Last Revised:
03/07
Last Advisory Approval:
03/07
Date Last Board Approval:
04/19/07
2300 Crenshaw Boulevard Torrance CA 90501
(310) 224-4200
WWW.SCROC.COM
COURSE OUTLINE
General workplace skills and expected student proficiencies:
Classroom
Hours
1.
Communication Skills
a. Reads and understands written information
b. Demonstrates Writing Skills
c. Listens Reflectively
d. Speaks Clearly and Articulately
e. Understands Workflow through Departments
High School Academic
Standards
Communications 2.0
Reading 2.1, 2.3
Writing 1.3, 1.7, 1.8, 2.5
Listening and Speaking 2.4
2.
SCROC
ESLR’S
Communications 2.1, 2.2, 2.4
Responsibility & Flexibility 7.0 – 7.5
Problem Solving & Critical Thinking 5.1,
5.3
B1.0 -B3.0
3. Possess effective communication skills
5. Function as a self-directed learner
Thinking and Problem Solving Skills
a. Demonstrates Basic Reading and Math Skills
b. Demonstrates Thinking/Reasoning Skills
c. Identifies Allocates, and Organizes Resources/Data
d. Organizes and Maintains Records
Mathematics 8.0, 10.0, 11.0,
13.0, 15.0
Reading 2.1, 2.3
Writing 1.3, 1.7, 1.8, 2.5
Science: Investigation &
Experimentation 1.a, 1.d
3.
5
CTE
Standards
High School Academic
Standards
5
CTE
Standards
SCROC
ESLR’S
Problem Solving & Critical Thinking 5.1, 5.2,
5.3
Technology 4.2
B1.0-B3.0
4. Possess critical thinking skills
5. Function as a self-directed learner
Occupational Safety
a. Practices Workplace Safety
b. Practices Health and Safety Laws
High School Academic
Standards
Communications 2.0
Reading 2.1, 2.3
Writing 1.3, 1.7, 1.8, 2.5
Community
Classroom
Hours
5
CTE
Standards
Health & Safety 6.0 – 6.3
Technology 4.0
B1.2
2300 Crenshaw Boulevard Torrance CA 90501
SCROC
ESLR’S
4. Able to analyze and apply appropriate
tools/ technology
(310) 224-4200
WWW.SCROC.COM
4.
Personal Skills
a. Demonstrates positive Self-management skills
b. Demonstrates positive work ethics
c. Possesses Integrity
d. Exhibits positive Image/Professional Appearance
e. Demonstrates positive self-esteem
High School Academic
Standards
Communications 2.0
Reading 2.1, 2.3
Writing 1.3, 1.7, 1.8, 2.5
5.
CTE
Standards
SCROC
ESLR’S
Ethics & Legal Responsibilities 8.0 – 8.3
Problem Solving & Critical Thinking 5.1,
5.2, 5.3
B1.0-B1.4
6. Function as a responsible, contributing
member of society
Interpersonal Skills
a. Demonstrates Collaboration and Teamwork Skills
b. Demonstrates Conflict Resolution Skills
c. Demonstrates Leadership Skills
d. Demonstrates Sociability Skills
High School Academic
Standards
Communications 2.0
Reading 2.1, 2.3
Writing 1.3, 1.7, 1.8, 2.5
6.
5
5
CTE
Standards
SCROC
ESLR’S
Problem Solving & Critical Thinking 5.3
Leadership & Teamwork 9.1 – 9.5
Responsibility & Flexibility 7.0, 7.1, 7.3
B1.0-B1.4, B2.0-B2.3
5. Function as a self-directed achiever
6. Function as a responsible, contributing
member of society
10
Employment Literacy
a. Understands Career Paths
b. Understands Continuing Education
c. Performs Job Search
1. Employment Sources
2. Application
3. Resume
4. Interview and Follow-up
d. Understands Workplace Issues
1. Discrimination
2. Cultural Diversity
3. Harassment (i.e. sexual)
4. Drug Testing
High School Academic
Standards
Communications 2.0
Reading 2.1, 2.3
Writing 1.3, 1.7, 1.8, 2.5
CTE
Standards
SCROC
ESLR’S
Written & Oral Language 2.3
Listening & Speaking 2.4
Career Planning & Management 3.0 – 3.7
Responsibility & Flexibility 7.0 – 7.4
B1.0-B1.4, B2.0-B2.3, B3.0-B3.4
2300 Crenshaw Boulevard Torrance CA 90501
2. Demonstrates career/employment
literacy
6. Function as a responsible, contributing
member of society
(310) 224-4200
WWW.SCROC.COM
7.
Technological Literacy
5
a. Demonstrate Working Knowledge of Computer
b. Demonstrate Working Knowledge of Career Appropriate Technology
c. Selects Proper Tools, Material and Procedures
d. Learns/Adapts to New Technology
High School Academic
Standards
Reading 1.1, 2.1, 2.3
Technology 4.0
Writing 2.5
Science: Investigation &
Experimentation 1.a, 1.d
CTE
Standards
SCROC
ESLR’S
Technology 4.0 – 4.3, 4.6
Technical Knowledge & Skills 10.3, 10.4
Problem Solving & Critical Thinking 5.1 –
5.3
B2.0-B2.3, B3.0-B3.4
2300 Crenshaw Boulevard Torrance CA 90501
4. Able to analyze and apply appropriate
tools/technology
(310) 224-4200
WWW.SCROC.COM
Content area skills and expected student proficiencies:
8.
Introduction
10
a. Orientation
1. Understands class goals and objectives
2. Understands classroom rules and guidelines
3. Understands job site rules and guidelines
b. Banking Operations and Procedures
1. Students will understand and define areas in banking operations
2. Students will understand and define banking procedures
High School Academic
Standards
Reading 2.1 – 2.6
Writing 1.3,1.7,1.8,2.5
9.
SCROC
ESLR’S
Career Planning & Management 3.1 – 3.7
Responsibility and Flexibility 7.0,7.1.7.7
B1.0- B1.4, B2.0-B2.3, B3.0-B3.4
1. Demonstrate mastery of occupationally
specific job skills
3. Possess effective communication skills
5. Function as a self-directed achiever
6. Function as a responsible, contributing
member of society
History of Banking
10
a. Students will understand and define the business of banking and identify trends in modern
banking
b. Students will understand how banks contribute to the stability and expansion of the economy
c. Students will understand how banks acquire money to do business and the flow of money
d. Students will be able to identify new services that banks offer to stay competitive.
e. Students will understand depository financial institutions and non-depository financial
institutions
High School Academic
Standards
Reading 2.1 – 2.6
Writing 1.3, 1.7, 1.8, 2.5
Math Reasoning 1.1,2.2,3.1
10.
CTE
Standards
CTE
Standards
SCROC
ESLR’S
Problem Solving & Critical Thinking 5.0-5.4
Technical Knowledge and Skills 10.4
B1.0, B1.2, B2.0, B2.1, B3.1,B3.2
1. Demonstrate mastery of occupationally
specific job skills
3. Possess effective communication skills
5. Function as a self-directed achiever
6. Function as a responsible, contributing
member of society
Federal Reserve Bank
20
a. Students will understand establishment of and role of the Federal Reserve Bank
b. Students will understand the structure of the Federal Reserve Bank and its influence on
banks and the economy.
c. Students will understand and define money supply and fractional reserve system
d. Students will understand Federal Reserves influence on flow of deposits
e. Students will understand factors that affect interest and factors influenced by Federal
Reserve Bank
High School Academic
Standards
Reading 2.1 – 2.6
Writing 1.5, 1.7
Mathematics Numbers Sense
1.2, 1.3, 1.6, 1.7
Math Reasoning 1.1,2.2,3.1
CTE
Standards
SCROC
ESLR’S
Problem Solving & Critical Thinking 5.0-5.4
Responsibility & Flexibility 7.1 – 7.4
Technical Knowledge & Skills 10.1 – 10.4
B1.0 – B3.4
2300 Crenshaw Boulevard Torrance CA 90501
3. Possess effective communication skills
4. Possess critical thinking skills
5. Function as a self-directed achiever
(310) 224-4200
WWW.SCROC.COM
11.
Money & Banking-Teller
15
10
a. Students will be able to identify different types of currency and explain how currency evolved
in the United States.
b. Students will define how banks activities create money and how money circulates
c. Students will be able to define the term Negotiable Instruments
d. Students will understand and define compound interest and how interest is calculated
High School Academic
Standards
Reading 2.1 – 2.6
Writing 1.5, 1.7
Mathematics Numbers Sense
1.2, 1.3, 1.6, 1.7
Math Reasoning 1.1,2.2,3.1
12.
SCROC
ESLR’S
Problem Solving & Critical Thinking 5.0-5.4
Responsibility & Flexibility 7.1 – 7.4
Technical Knowledge & Skills 10.1 – 10.4
B1.0- B1.4, B2.0-B2.3, B3.0-B3.4
1. Demonstrate mastery of occupationally
specific job skills
3. Possess effective communication skills
4. Possess critical thinking skills
5. Function as a self-directed achiever
Products and Services
15
10
a. Students will understand and define time deposits, checking accounts and savings accounts
b. Students will understand and demonstrate handling of deposit account documents
c. Students will be knowledgeable of and understand basic account rules
d. Students will be able to identify major types of checking and savings accounts
e. Students will be able to explain the bank check clearing process and steps of honoring a
check
f. Students will understand how banks use automated payments
High School Academic
Standards
Reading 2.1 – 2.6
Writing 1.5, 1.7
Mathematics Numbers Sense
1.2, 1.3, 1.6, 1.7
13.
CTE
Standards
CTE
Standards
SCROC
ESLR’S
Problem Solving & Critical Thinking 5.0-5.4
Responsibility & Flexibility 7.1 – 7.4
Technical Knowledge & Skills 10.1 – 10.4
B1.0- B1.4, B2.0-B2.3, B3.0-B3.4
1. Demonstrate mastery of occupationally
specific job skills
3. Possess effective communication skills
4. Possess critical thinking skills
5. Function as a self-directed achiever
6. Function as a responsible, contributing
member of society
Bank Teller Operations, Transactions, Documents and Equipment
20
30
a. Understand Cash Handling and Identification of Currency
b. Understand Balancing of Teller Window
c. Understand and operate EZ Teller System and Teller Terminal
d. Understand Processing Checks & Deposits, and counter checks
e. Knowledgeable of ATM Procedures and ACH Processing of ATM Transactions
f. Knowledgeable and able to Prepare Cashiers Checks, Personal Money Orders, Stop Payments
g. Understanding of bank statements and checking account balancing procedures
h. Understanding of Debit and Credit Memos and their usage in the teller process
High School Academic
Standards
Reading 2.1 – 2.6
Writing 1.5, 1.7
Mathematics Numbers Sense
1.2, 1.3, 1.6, 1.7
Math Reasoning 1.1,2.2,3.1
CTE
Standards
SCROC
ESLR’S
Technology 4.0 – 4.5
Problem Solving & Critical Thinking 5.0-5.4
Responsibility & Flexibility 7.1 – 7.4
Technical Knowledge & Skills 10.1 – 10.4
B1.0- B1.4, B2.0-B2.3, B3.0-B3.4
1. Demonstrate mastery of occupationally
specific job skills
3. Possess effective communication skills
4. Possess critical thinking skills
5. Function as a self-directed achiever
2300 Crenshaw Boulevard Torrance CA 90501
(310) 224-4200
WWW.SCROC.COM
14.
Customer Service and Public Image of Banks
20
a. Students will demonstrate importance of Excellent Customer Service
1. Greeting and Acknowledgment
2. Educating and Handling Dissatisfied Customers
3. Handling Transactions and Incorporating Cross Selling
b. Students will understand creating a public image for a bank environment
1. Understanding how banks create a target market
2. Understand importance of inappropriate behavior
3. Listening and understanding customers needs
High School Academic
Standards
Reading 2.1 – 2.6
Writing 1.5, 1.7
Mathematics Numbers Sense
1.2, 1.3, 1.6, 1.7
15.
Reading 2.1 – 2.6
Mathematics Numbers Sense
1.2, 1.3, 1.6, 1.7
Math Reasoning 1.1,2.2,3.1
16.
CTE
Standards
SCROC
ESLR’S
Problem Solving & Critical Thinking 5.0-5.4
Technical Knowledge & Skills 10.1 – 10.4
Demonstration & Application B2.0 – B2.3
B1.2-B1.3
1. Demonstrate mastery of occupationally
specific job skills
2. Demonstrate career/employment
literacy
3. Possess effective communication skills
4. Possess critical thinking skills
5. Function as a self-directed achiever
6. Function as a responsible, contributing
member of society
The Proof Department
20
a. Understand Operation of Proof Machine and 10-key touch
b. Understand and be able to Identify Debit vs. Credit for Processing
c. Understands and Identifies errors or corrections on the document
d. Understands and demonstrates knowledge of Equipment Maintenance
e. Demonstrates knowledge of Corrections and Balancing of the Proof Machine
High School Academic
Standards
20
20
CTE
Standards
SCROC
ESLR’S
Technology 4.1 – 4.5
Problem Solving & Critical Thinking 5.0-5.4
Technical Knowledge & Skills 10.1 – 10.4
Demonstration & Application B3.0 – B3.4
B1.1, B2.1
1. Demonstrate mastery of occupationally
specific job skills
3. Possess effective communication skills
4. Possess critical thinking skills
5. Function as a self-directed achiever
Security Risk and Ethics
10
10
a. Students will understand various types of fraud and scams and how to protect against loss
prevention
b. Students will be knowledgeable of Robbery Procedures and ways Banks protect themselves
against robberies
c. Students will understand and define Bank Regulations
d. Students will be able to define Bank Ethics Code and understand what ethical dilemmas they
could face
High School Academic
Standards
Reading 2.1 – 2.6
Writing 1.5, 1.7
Mathematics Numbers Sense
1.2, 1.3, 1.6, 1.7
CTE
Standards
SCROC
ESLR’S
Problem Solving & Critical Thinking 5.0-5.4
Responsibility & Flexibility 7.1 – 7.4
Ethics & Legal Responsibilities 8.0 – 8.3
Technical Knowledge & Skills 10.1 – 10.4
B1.0 – B3.4
1. Demonstrate mastery of occupationally
specific job skills
3. Possess effective communication skills
4. Possess critical thinking skills
5. Function as a self-directed achiever
6. Function as a responsible, contributing
member of society
2300 Crenshaw Boulevard Torrance CA 90501
(310) 224-4200
WWW.SCROC.COM