Since its inception, FedEx has always been driven by a passion for excellence, recognising that each of its customers’ shipments is unique and that every package matters. FedEx has always invested in its people so that they can deliver the best possible service. This philosophy is very much alive today, ensuring that our commitment to our customers remains as strong as ever.
FedEx has developed an unrivalled air and road network, with 654 aircraft, more than 80,000 vehicles, and 375 airports served globally, making it the largest all-cargo fleet in the world. Our FedEx network handles more than
7.5 million packages every day, and provides fast and reliable delivery to more than 220 countries and territories. It’s a massive operation that ensures that we meet your delivery deadlines, wherever you ship. There are 280,000 FedEx people world-wide – in courier delivery, sorting, ground staff, aircrew, and customer service – each one committed to doing whatever it takes to deliver your shipment quickly and safely.
Whatever the urgency, size or weight of your shipment, we treat each package as if it were the only one that we are handling. You can rely on the expertise and commitment of our people to make your every experience of shipping with
FedEx outstanding.

Every shipment is delivered door-todoor, customs cleared. Our transit times are defi nite and backed by our
Money-Back Guarantee*. You can track your shipment in real time all the way to its fi nal destination. We deliver to key business centres throughout
Asia in two days** and offer late collection times. No-one knows the vast continent of Asia better than
FedEx and we can share this expertise with you.
FedEx AsiaOne™ is FedEx’s unparalleled overnight delivery network in Asia allowing overnight intra-Asian delivery among 22 major cities and linking these cities to more than 220 countries and territories in the FedEx global network.
With 136 fl ights per week, the new
Guangzhou hub is the centre of our comprehensive intra-Asia network.
FedEx was the fi rst international express service provider to operate direct fl ights in and out of China, allowing the company to provide customers with the most extensive and effi cient access to more than 200 cities and counties in China.
Beijing
Seoul to Europe
Middle East
India
Guangzhou
Shanghai
Hanoi
Taipei
Shenzhen
Hong Kong
Bangkok
Penang
Kuala Lumpur
Singapore
Manila
Clark
Ho Chi Minh City
Cebu
Osaka
Tokyo
Jakarta
Sydney
Melbourne
Auckland to USA
In India, FedEx has more than 20 years’ valuable experience and is the leading express transportation company, with two hubs in Delhi and Mumbai, direct services to 100 cities in the country and 24 international fl ights. FedEx will help you take best advantage of the
Christchurch opportunities to be had in this booming and competitive country.
* FedEx money-back guarantee: full details are available in our Conditions of Carriage.
** Transit times and delivery commitments may vary depending on origin and destination.
WHAT OUR CUSTOMERS SAY...
As lead buyer for Airfreight and Express for Bayer on a corporate level, I am responsible for all negotiations and cargo freight contracts for Bayer and its products. When I select a carrier, I need to have total guarantee of quality, competence, service and price.
In addition to meeting all these requirements, FedEx offers us considerably more : a tailored customer service solution. For example, every day our American team sends a number of our products to other Bayer locations in China, Japan,
Singapore and Korea. This involves complex custom clearance procedures and major language and cultural differences. Thanks to the expertise of FedEx teams, these Asian markets are now easily accessible for us.
Moreover, Bayer CropScience – a world leader in environmental science – sometimes needs to ship dangerous or fl ammable products. Handling and transporting such products calls for considerable know-how and expertise, since any slip-ups could affect their quality. This is why we rely on FedEx, a world leader in transport.
Another indispensable tool for shipping effi ciently is direct communication.
Because we send products of all kinds with FedEx every day between Bayer businesses, we’ve been able to create an effective line of communication with
FedEx teams to facilitate the coordination of orders for all our destinations.
This system also enables us to track all our shipments in real time. The total integration of our internal logistics procedures has made shipping worldwide that much easier.
Ingo Ocklenburg
Head of Logistics Procurement
Bayer

.
Paris, London, Madrid, Helsinki,
Milan… from lightweight packages of just 50 grams, to heavy, bulky shipments – we deliver next-day, door-to-door, customs clearance included, to European towns and cities before 9.00am, 9.30am, 10.30am*, midday, or end-of-business day.
Our Money Back Guarantee** is proof of our commitment to these defi nite transit times. FedEx is your best partner for shipping to and from Europe.
new stations, fl ights and destinations.
We have also moved quickly following the expansion of the European Union, in order to help customers accelerate the development of business with emerging markets in new member countries.
Stockholm
Our European hub at Paris connects you to the rest of Europe.
With its
77,000 square meter facility,
Roissy- Charles de Gaulle represents a strategically powerful location for
FedEx, being at the heart of one of the most important economic regions in Europe. This investment has, since
1999, been a real catalyst to the development of our European network.
We have rapidly expanded our
EuroOne™ network by adding
* Transit times and delivery commitments may vary depending on origin and destination.
** FedEx money-back guarantee: full details are available in our Conditions of Carriage.
Dublin
Shannon
Cork
Oporto
Lisbon
Glasgow
Copenhagen
Newcastle
Manchester
Birmingham
Stansted
Hamburg
Amsterdam
Hannover
Berlin
Cologne
Frankfurt
Prague
PARIS Stuttgart Vienna
Basel
Munich
Lyon Milan
Venice
Toulouse
Marseille Pisa
Ancona
Nice
Rome
Barcelona
Madrid
Valencia
Helsinki
Warsaw
Budapest
WHAT OUR CUSTOMERS SAY...
In its short twenty year history, Emirates has grown to become one of the world’s most successful airlines, earning an enviable worldwide reputation for high-quality service. An important part of our product and service proposition is our global frequent fl yer loyalty program, Skywards. With over 4 million members scattered across hundreds of cities spanning the six continents, all Skywards members, many of who are Europe based, receive regular packages, each one containing a promotional mailing piece and a gift for the recipient. This requires the dispatch each month of up to 15,000 individually addressed small half-kilo packs.
The timely, reliable and effi cient delivery of these consignments is crucial to the success of our program, and also refl ects on Emirates’ professionalism and quality of customer service. FedEx works hand-in-hand with us in planning and implementing all our logistics needs in handling these packages. A dedicated
FedEx unit within Emirates’ own worldwide operations hub enables us to plan organize and monitor all shipments at any time. Regular twice-daily collections and access to state-of-the-art IT systems and support ensure that we enjoy the best possible standards of service.
We also work together with FedEx to research and develop new approaches to improve our operations and keep abreast of changing circumstances and demands.
A recent example of this has been the introduction of a fully automated system for the production of electronic shipping documents. This innovation has drastically reduced our expenditure on paper, photocopying materials and associated equipment whilst simultaneously minimizing the environmental impact of our operations. It has also provided us with signifi cant savings in the labor costs previously required to sort, fold and stuff these documents.
FedEx staff has always provided us with experienced, pro-active and consistently helpful support - we know we can rely upon them at any time.
Kumar M
Superintendent Fulfi llment Center
Emirates Airline

.
With a wide range of services and coast-to-coast coverage in the US, we can guarantee a door-to-door, next day delivery before 10.30am* to more than 16,000 zip codes, including customs clearance and supported by our Money-Back Guarantee**.
For your more urgent or time-sensitive shipments, we provide next day delivery by 8.00am or 8.30am to nearly
14,000 zip codes.*
Our ‘global SuperHub’ is in Memphis,
Tennessee, in the heart of the US.
Approximately 15,000 FedEx employees work at our US hub, where there are around 200 aircraft movements each night. Our employees sort up to
1,500,000 packages each night. From
Memphis we ensure rapid distribution of your shipment.
In 35 years, there isn’t much that FedEx has not delivered. From automotive spare parts, classic vehicles, and
Formula One racing cars, to vital medical shipments, retail fashion replenishments, and even white tigers and penguins. Whatever you ship,
FedEx delivers it safely to its destination thanks to the specialised expertise.
Calgary
Vancouver
Spokane
Seattle
Great Falls
Winnipeg
Oakland
San Francisco
Los Angeles
Casper
Grand Forks
Chicago
Ottawa
Toronto
Buffalo
Indianapolis
Montreal
Rochester
Boston
New York
Newark
MEMPHIS
Dallas
Atlanta
Miami
* Transit times and delivery commitments may vary depending on origin and destination.
** FedEx money-back guarantee: full details are available in our Conditions of Carriage.
Our customs experts have specifi c knowledge of local import regulations and transportation rules. We can help you ensure a smooth passage of your shipments through customs and avoid any delays.
WHAT OUR CUSTOMERS SAY...
Our logistics policy rests on the principle: “the shortest distance between two points is a straight line”. FedEx knows what we mean.
At Atlas Copco, we specialise in the production of compressors and spare parts and are the market leader in the compressors industry. Our logistics department ensures effi cient fl ow and stock management for our customers, but this service could not be effectively implemented without the support of our logistics partners. For many years, we have relied on FedEx to deliver our products to our customers in North America.
We chose FedEx for North America for their expertise in that part of the world and because their teams’ priority, like ours, is delighting the customer. We benefi t from a state-of-the-art service that combines quality, speed and good value for money. With FedEx, the promised delivery time is always respected
– being able to get our products rapidly to their destination is critical for us!
FedEx is even able to meet our higher weight requirements when it comes to compressors.
Shipments to North America are subject to strict customs procedures. Thanks to FedEx, we have never had any problems in this area – their teams know in detail the required documentation for each shipment, and our deliveries get a smooth passage through customs and avoid any delays.
Our ultimate aim is to be a valued supplier for our customers. FedEx perfectly matches our image, as a partner with the same demanding requirements on quality of service. Our challenge for all shipments is to satisfy our customers in various industries and different locations in the US within a tight time frame.
FedEx’s automated solutions have greatly simplifi ed the logistics.
Veron Degraeve
VP Logistics
Atlas Copco

Asia, Europe, America… for shipments that are less time sensitive, you can choose FedEx International
Economy ® service that will allow you to save money without any compromise on quality.
FedEx International Economy ® service is the ideal solution for you when you want to enjoy all the benefits of a highly competitive pricing structure plus our unrivalled commitment to deliver your shipment safely and on time in more than 220 countries and territories worldwide.
For your heavyweight and bulky shipments, FedEx International
Economy ® Freight service offers a cost-effective solution for all your less urgent shipments weighing from
68kg to 1,000kg per item . And to meet your individual needs and for your extra convenience, we can also arrange pick-up and delivery door-to-door, door-to-airport, airport-to-airport or airport-to-door through our unrivalled international network covering
91 countries worldwide.
With FedEx International Economy customs cleared and door-to-door
® service, you can rely on time-definite, deliveries for all your packages weighing up to 68kg per package
(50kg per package if the shipment is within Europe) , with transit times ranging between 2-5 days in Europe and between 3-5 days for shipments to the USA, Canada, Asia, Oceania, the Middle East, India and Africa.
And once you select FedEx International
Economy ® services, you can rest assured that we’ll handle your consignments just like our own – they’ll be shipped safely, we’ll clear them rapidly and efficiently through all the necessary customs procedures, and we’ll then deliver them to your customers, on time, wherever they are.
FedEx International Economy ® services are fully supported by our user-friendly
FedEx automation tools, including the ability to track the status of your shipment on line at any time, from pick-up right through to final destination. And to give you additional peace of mind, you can get a 100% reliable proof of delivery including the time your shipment was delivered and the name of the recipient.
WHAT OUR CUSTOMERS SAY...
®
“Our worldwide reputation as a leading supplier of top-of-the-range kites, boards and extreme sports accessories and clothing counts for nothing if we cannot meet our customers’ needs efficiently and promptly. Whether they are in Europe, Australia or South Africa, all our wholesalers and retailers operate in a highly competitive trading environment, so it is essential that they can always have confidence in our ability to ship their orders efficiently and as cost-effectively as possible.
Our recent decision to move all of Flexifoil’s business to FedEx has transformed our lives. Instead of being forced to waste time by chasing delivery information and trying to reconcile accounts queries we can now concentrate on growing our business, knowing that FedEx support and efficiency is spot on and that whether it is an invoicing or a tracking enquiry we know we can always speak to someone who knows our account details and who can resolve our queries straight away.
Our customers also appreciate being able to better meet their own particular market needs by having the option to choose between FedEx Express and
Economy services. When time-specific deliveries are required they can of course always opt for the Express service, but they now know that the more competitive shipping rates available through the Economy service offer considerable advantages when delivery urgency is not of vital importance.
This service encourages them to place larger orders when delivery urgency is less time-sensitive - so Flexifoil and our customers are now reaping real commercial benefits from being able to choose the Economy option.”
Chris Allen
Warehouse Manager
Flexifoil International Ltd

The information about your shipment is just as important as the shipment itself. You can request a pick-up, prepare shipping documents, track your shipments in real time, manage your account or receive proof of delivery. Experience it all at fedex.com.
FedEx ® Global Trade Manager can indicate whether or not you need a
Commercial Invoice and other customs clearance forms for your shipment.
It gives detailed information depending on the commodity being shipped, and the country of origin and destination.
It also features customs regulations, currency converters and can even estimate shipping duties and taxes.
FedEx Ship Manager ® is a web-based shipping application that allows you to handle the entire shipping process online. No need to download software – simply log on to fedex.com and ship.
FedEx InSight ® is like an online assistant, working behind the scenes to monitor your shipments automatically
– even when you’re offline. Each time you log onto FedEx InSight ® , you can view the updated status of all your shipments – inbound and outbound or even your shipments that are moving between other origins and destinations.
You can also receive email notification of important shipping events, such as customs clearance, address unknown or successful delivery.
Our specialised teams also offer tailored and innovative solutions in e-commerce and supply chain management to increase the profitability of your logistics activities.
Seven good reasons for using FedEx technology
1. Complete documentation on-screen
2. Get transit times and rate quotations
3. Get advice about completing shipping and customs documents
4. Store frequently used contact details for quicker shipping next time
5. Book your pick-up
6. Track your package progress all the way to its destination
7. Receive proactive notification of critical shipment events, such as customs delays and attempted delivery.
WHAT OUR CUSTOMERS SAY...
“We are like old friends now!” FedEx has been a trusted collaborator in the
Psion Teklogix story ever since we set up our European office in Aix-en-Provence, in the south of France. When we decided in 2002 to centralise repair services for our logistics solutions, we looked for an exclusive partner for our European shipments.
FedEx was able to convince us of its expertise at a competitive price. From the start of our partnership, we have always been able to count on a team that is available, highly reactive and always ready to make our life easier, especially through their high performance automated shipping applications.
Psion is a global provider of mobile computing solutions and devices. 70% of our 6,000 monthly repairs are carried out on products collected by FedEx at our customers’ offices and shipped back within 24 hours. The advantage of using FedEx in managing our logistics is unquestionably the availability of its unrivalled automated solutions. Through a single connection to our extranet, every customer can access their shipment history, arrange a pick-up of an item to be repaired, and print the package label with the corresponding product reference. Following pick-up, our customers can locate and track their shipments in real time and obtain proof of delivery. Through the internet they can view what FedEx is doing behind the scenes via an interface. It is completely transparent and highly reliable. It’s a first rate service.
Our partnership is not only technical, it is also very human. FedEx teams know us well and we are in very close contact with them. The collaboration has developed in parallel with our growth – FedEx knows our customers, and there is no loss of time. For five years FedEx has played a crucial role in this success story – and we’re counting on its continuation in the years ahead.
Pascal Llorca
VP Global Service
Psion Teklogix

fedex.com/gb
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