Service Management: Operations, Strategie und e

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Chair in International Management
International Management
1st Class -17.09.2015
Thomas Keil
Chair in International Management
Today‘s Agenda
•
Course organization
•
Your expectations
•
Course structure and requirements
•
Exam
•
Q&A
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Chair in International Management
Who we are
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Chair in International Management
Course organization
•
14 sessions
•
Thursdays (17.09.15 – 17.12.15), 14:15 – 15:45
•
Attendance in class is not mandatory; however, the exam will be at
least partly based on material only discussed in class.
•
No podcasts.
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Chair in International Management
Contact and office hours
All questions to: stevo.pavicevic@business.uzh.ch
Office hours: by appointment
All questions are welcome, however to maximize everybody's learning and
minimize misunderstandings, we expect you to ask questions (both on the
content and on possible administrative issues such as process/grading and
else) during the class (when everybody is still sitting and listening) or submit
these via email.
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Chair in International Management
Course objectives
After the course, the participant should
1. understand the economic, financial, organizational and political factors
affecting international businesses,
2. know basic strategic and operational choices in international
management, and
3. understand and appreciate differences between managing domestic and
international businesses.
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Chair in International Management
Your expectations
Please fill out the expectations sheet!
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Chair in International Management
Course structure and requirements
In-class sessions
Independent reading
Examination
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Chair in International Management
In-class sessions
Fourteen in-class sessions on key topics of international management
Complementary to book (key concepts will be introduced, additional topics,
examples, applications)
Guest lectures (also exam relevant)
Check possible in-class session schedule updates on the Chair’s page:
http://www.business.uzh.ch/professorships/international-management/students/fall2015.html
Attendance is not mandatory but expected (Exam partly based on in-class
sessions)
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Chair in International Management
Materials and Communications
Slides, additional readings, announcements will be posted on the Chair’s webpage:
http://www.business.uzh.ch/professorships/international-management/students/fall2015.html
The materials are password protected.
No OLAT.
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Chair in International Management
In-class sessions
17.09.2015
Course introduction
24.09.2015
Introduction to International Management
01.10.2015
Theories of International Management
08.10.2015
Political economy and economic development and international management
15.10.2015
Culture and international management
22.10.2015
Global capital markets and foreign exchange markets
29.10.2015
Economic integration and international management, guest: Jan Atteslander
05.11.2015
Strategy of international business
12.11.2015
Global procurement in multinational organizations, guest: Marianna Zangrillo
19.11.2015
Internationalization and international entry
26.11.2015
Organization and international cooperation
03.12.2015
Accounting and finance across borders, guest: Alessandro Miolo
10.12.2015
Global human resource management
17.12.2015
Global marketing and R&D
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Chair in International Management
Teaching Material
Charles W.L. Hill, 2014, International
Business: Competing in the Global
Marketplace, 10th Global edition, ISBN
9780077163587.
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Chair in International Management
Exam
The exam is scheduled on: 07.01.2016, 14-16hrs in room RAI-G-041
Exam requirements
–
In class sessions
–
Textbook contents
–
Charles W.L. Hill, 2014, International Business: Competing in the Global
Marketplace, 10th Global edition, ISBN 9780077163587.
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Chair in International Management
Exam preview - structure
Three building blocks
I
Short questions to test knowledge of key concepts
II
Short essay questions to test the ability to synthesize topics
and make connections among concepts
III Longer essay questions to test transfer beyond lecture
content and application to practical situations
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Chair in International Management
Short questions - Examples
Briefly identify and explain the key dimensions of organizational architecture.
[max 10 lines; 5 points]
Explain the concept of comparative advantage according to David Ricardo.
Use a graph to illustrate your explanation. [max 10 lines; 5 points]
Briefly explain the concept of culture shock. [max 10 lines; 5 points]
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Chair in International Management
Essay questions - Examples
Discuss which organizational structures fit with the four international
strategies according to Bartlett and Ghoshal. [max 1 page; 10 points]
Compare acquisitions and alliances as alternative entry strategies and
discuss pros and cons of each strategy. What strategy would you suggest to
a Swiss engineering firm contemplating entry into the Chinese market? Give
reasons. [max 1 page; 10 points]
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Chair in International Management
Application focused essay question - Example
WTO agrees global trade deal worth $1tn
Ministers from 159 countries have reached a deal intended to boost global trade at a meeting in Bali, Indonesia. The World
Trade Organization's first comprehensive agreement involves an effort to simplify the procedures for doing business across
borders. It also improves duty-free access for goods sold by the world's poorest countries. The deal, which could add about
$1tn to world trade, gives developing nations more scope to increase farm subsidies. "For the first time in our history, the WTO
has truly delivered" said WTO chief Roberto Azevedo, as the organization reached its first comprehensive agreement since it
was founded in 1995.
It is worth spelling out what is not the focus of this agreement: traditional rules on tariffs or taxes on imported goods. Dealing
with them has been the focus of past trade rounds - but not for this deal. The core of this agreement is what is called trade
facilitation. This is about reducing the costs and delays involved in international trade. It is often described as "cutting red tape".
Some analysts suggest the benefits could be large. An influential research institute in Washington has put the potential gains to
the world economy at close to 20 million jobs. It also estimates the cost of administrative barriers as double the cost of tariffs.
More importantly, the agreement succeeded in rebalancing the power game between emerging countries and developed
countries. An important aspect of the Bali package deals with enabling poor countries to sell their goods more easily. In what is
the only part on tariffs in the agreement, rich countries and the more advanced developing countries have agreed to cut tariffs
and reduce quota limits on products from the poorest nations. The rich countries have also agreed to help the poorer WTO
members with implementing this agreement. EU trade commissioner Karel De Gucht told the BBC that if the poorest nations
"have more trading capacity it will also result in more investment in logistics and infrastructure". But campaigners describe the
plan as weak. Nick Dearden of the World Development Movement said: "If the US and EU really wanted to tackle global
poverty, they would have made the least-developed-countries package much stronger."
Read the case above. What implications do you expect this agreement to have on international
trade given what you have learned during the course? Compare this agreement to different
forms of regional economic integration. [max 2 pages; 20 points]
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Chair in International Management
Housekeeping
Show respect for others and be on time.
Computers, iPads and similar devices are allowed to take notes but not for
chatting.
No mobile phone use during class.
Questions either during class or via email.
Assessment based upon facts therefore all exams should contain only
student number and no other personal information.
Please do all communication in English.
All administrative matters addressed to Stevo Pavićević:
stevo.pavicevic@business.uzh.ch
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Chair in International Management
Questions?
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Chair in International Management
Thank You
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