BMW Marketing Guidelines March 2012 The Ultimate Driving Machine BMW MARKETING GUIDELINES. BMW MARKETING GUIDELINES MARCH 2012 CONFIDENTIAL DOCUMENT CONTENTS. Overview 3 Dealer’s Role in Marketing and Advertising 4 AVP Advertising Guidelines 6 Retail Co-op Program 23 Corporate Identity 56 References 87 BMW MARKETING GUIDELINES MARCH 2012 OVERVIEW. BMW is one of the most well-recognized and valuable brands in the world. In 2011 BMW was ranked the 15th best global brand by Interbrand. Our success is the result of consistent, clear communications worldwide – from BMW headquarters in Munich, to the plant in South Africa, to the individually owned and operated BMW centers in the United States. Together, we must work to ensure BMW communications are both premium and recognizable. Our collective effort will continue to strengthen the BMW brand for generations to come. The content within this document details the necessary information to achieve strong brand recognition. Please take a moment to read through this document to understand its content. This information should be shared with employees charged with leading your marketing efforts and the agencies that support them. Dealer support of these guidelines will help BMW continue its position as one of the most desirable premium automotive brands. BMW MARKETING GUIDELINES MARCH 2012 PAGE 3 DEALERS ROLE IN MARKETING & ADVERTISING. BMW MARKETING GUIDELINES MARCH 2012 PAGE 4 DEALER’S ROLE IN MARKETING & ADVERTISING. There are three levels of advertising: BMW NA develops and executes Tier I to promote the BMW brand and support new product launches. Regional marketing and market co-op advertising (Tier II) help define a model of interest and build urgency towards purchase. Brand The key to dealer advertising (Tier III) is a strong call-to-action message for a specific model and incentive deadline within a dealer’s primary market area. Tier I Nationally Planned Tier II Regional-Market Planned Tier III Dealer Planned BMW MARKETING GUIDELINES MARCH 2012 PAGE 5 Emphasize BMW Distinctiveness Reclaim differentiated brand position in an increasingly cluttered market. Set BMW apart from other brands. Product Launch New Product, LCI and new technology launch support. Regional / Market Co-op Build Model Awareness Model consideration and call-to-action through on-going media presence. Dealer Call-to-Action Strong call-to-action to address local inventory issues through on-going media. BMW AVP ADVERTISING GUIDELINES. BMW MARKETING GUIDELINES MARCH 2012 PAGE 6 AVP ADVERTISING GUIDELINES. For reference purposes, included in this document are the AVP Advertising Guidelines. All dealers are required to adhere to these guidelines in all communications, regardless of whether the advertising medium is eligible for retail co-op. To learn more about the Added Value Program please visit CenterNet. CenterNet – Center Development Portal – Added Value Program. The Added Value Program (AVP) continues to support our goal of being the Number One premium vehicle brand with industry leadership in customer experience, employee competence, facilities and profitability. This document contains the 2012 AVP Advertising Guidelines. These guidelines are one of several components within Brand Standards, and address consolidated advertising, website and trademark standards. It includes the following sections*: • Trademark • BMW Roundel • Distressed Messaging • Other Franchises or Makes in Dealer Advertising • Dealer Websites • Search Engine Optimization (SEO) A center not meeting AVP Advertising Guidelines will be subject to a three (3) infraction non-compliance policy over a rolling-12-month period as follows: • 1st infraction: Warning letter • 2nd infraction: Warning letter • 3rd and each subsequent infraction: 20% AVP bonus lost for three months with no escrow option available *Infractions are tallied per each section of the AVP Advertising document as stated above. BMW MARKETING GUIDELINES MARCH 2012 PAGE 7 For example, a BMW center may receive an infraction for distressed language appearing within an advertisement. This would be counted as the first infraction for "Distressed Messaging." The same BMW center may then receive an additional infraction for "Search Engine Optimization." This infraction is then counted as the center’s first infraction for "Search Engine Optimization," not as a second infraction. To receive a second warning and subsequent loss of AVP, three infractions must fall within the same category. AVP ADVERTISING GUIDELINES. TRADEMARK. The BMW Roundel and all other registered BMW trademarks are protected worldwide and may be used only by BMW AG, BMW NA, BMW FS, BMW Motorrad, other BMW Group companies and BMW centers. Authorized BMW centers can use the BMW Roundel only pursuant to the licenses in applicable dealer agreements and only in connection with authorized vehicle lines. BMW trademarks must always be used in a manner that is consistent with BMW NA’s trademark guidelines. BMW Trademarks The BMW Trademarks include, but are not limited to, the following: • Figurative marks (Logos). For example: The BMW Roundel logo, M logo, and CPO logo. • Word and letter marks. For example: BMW, Steptronic, M Power, iDrive and Sports Activity Vehicle. • Numbers (also in combination with letters). For example: 750, 3 Series, M3, X5, and K 1200 LT. Dealer Agreements • Branding • No one may take any action to dilute or attempt to dilute the BMW brand, BMW trademarks or BMW trade names. • Prohibited actions include, but are not limited to, using a non-BMW brand, trademark or trade name in a manner that is not acceptable to BMW NA, not approved by BMW NA, not approved by BMW NA in writing, or inconsistent with BMW branding policies. Promotional Items • Advertising Slogans. For example: The Ultimate Driving Machine.® • Color Combinations. For example: The BMW Motorsport colors, as well as special distinguishing features, such as the BMW kidney-shaped grilles. • The BMW Trademarks may not be modified in any way, including the colors, proportions or lettering. No additions to the trademarks, including their combination with other graphic elements, are permitted. BMW centers may not offer for sale, promotional or accessory items with the BMW trademarks, unless those items were purchased from BMW NA. Use by Third Parties • Graphic Use • BMW trademarks can never be used as part of a corporate name. The BMW wordmarks may be used as a part of a business name only with the expressed prior written approval of BMW. Manufacturers may produce products bearing the BMW trademarks only with the prior written consent of BMW NA. BMW centers may not manufacture products for resale to the customers. Copyright on Written Materials • All BMW trademarks must be set apart from other designations. The use of the BMW trademarks in conjunction with other trademarks, when promoting BMW products and services, is not permitted. All Service Bulletins, technical communications and promotional literature distributed by BMW NA to its authorized BMW centers are protected under copyright laws. Copyrighted materials cannot be reproduced for any external use without the approval of BMW NA. Use of BMW Trademarks BMW MARKETING GUIDELINES MARCH 2012 PAGE 8 • Pictures of new and Certified Pre-Owned BMW products can never be shown with non-BMW products. AVP ADVERTISING GUIDELINES. ROUNDEL, DISTRESSED MESSAGING AND OTHER FRANCHISES. BMW Roundel • Always use the BMW Roundel in the three-dimensional format. Distressed Messaging • The use of distressed messaging does not meet AVP Advertising Standards. Distressed messaging also includes 3rd party lead sources that promote heavily discounted / below invoice pricing and messaging. Examples of distressed messaging include, but are not limited to: “clearance,” “blow-out,” “closeout,” “liquidation,” “overstock,” “inventory reduction” or any similar phrases or language. Other Franchises or Makes in Dealer Advertising • No other franchise or make is permitted. Exceptions: The BMW logo and word mark may appear with the logos and word marks of other manufacturers for billboards, parts supply trucks and automotive group websites with the following conditions: • Clear separation is required between logos. • Only DBA-specific information is permitted for BMW and other manufacturers. BMW MARKETING GUIDELINES MARCH 2012 PAGE 9 AVP ADVERTISING GUIDELINES. DEALER WEBSITE. Page Masthead Standards • Primary site navigation is required to be on the top or left side. • There may not be any rounded corners on buttons. • Personal dealer logos cannot be present in the masthead. The masthead should state at most the dealer’s name, address and phone number(s). • It is required to comply with BMW color palettes. Please see page 11 for reference. BMW MARKETING GUIDELINES MARCH 2012 PAGE 10 AVP ADVERTISING GUIDELINES. DEALER WEBSITE. Top Navigation Masthead Standards Navigation 13 pt BMW Type Global Pro Bold #FFFFFF : #003399 : #003399 Home is REGULAR Total width 980px 70px tall Gray bar (#808284) Center name, address and phone number(s): 10 pt - 12 pt BMW Type Global Pro Regular #FFFFFF Side Navigation Masthead Standards Total width 980px Center name, address and phone number(s): 10 pt -12 pt BMW Type Global Pro Regular #FFFFFF 70px tall Gray bar (#808284) BMW MARKETING GUIDELINES MARCH 2012 PAGE 11 Navigation 13 pt BMW Type Global Pro Bold #FFFFFF : #003399 : #003399 Home is REGULAR AVP ADVERTISING GUIDELINES. DEALER WEBSITE. Color Palette • The BMW color palette is made up of 12 colors and shades. Black and shades of gray dominate. • Vehicles and company logos are exempt from the color standards. Typography • To meet typography standards, greater than 75% of the homepage is required to comply with BMW’s global fonts. • The approved BMW font family is Helvetica, Arial and Sans Serif. • The font size may range from 9 pt to 24 pt. BMW MARKETING GUIDELINES MARCH 2012 PAGE 12 AVP ADVERTISING GUIDELINES. DEALER WEBSITE. #000000 #262626 #4C4C4E #666666 #808284 #999999 #A2A3A5 #E6E7E8 Primary usage • Body text Primary usage • Body copy • BMW M Primary usage • Links Primary usage • Graphic elements Primary usage • Graphic elements Primary usage • Footnotes • Legal • BMW M copy Primary usage • Footnotes • Legal text Primary usage • Graphic elements #FFFFFF #1C69D4 #003399 #FF0000 Primary usage • Reversed text • Background Primary usage • Graphic icons • Rollover states • Selected states • Highlight states Primary usage • Rollovers Usage limited to • Error Messages BMW MARKETING GUIDELINES MARCH 2012 PAGE 13 AVP ADVERTISING GUIDELINES. DEALER WEBSITE. Image Rules • Crops of images that hide large sections of the vehicle or obscure the area of the vehicle the user is viewing do not meet image standards. • Copy placed over a vehicle within an image does not meet image standards. • All copy on images is required to be legible. • Vehicles cropped through the Roundel or the kidney grille do not meet image standards. • Only one Roundel can be used on a page. An exception can be made if the Roundel also appears on merchandise or if it exists in a vehicle image or on a building. • It is also acceptable to include one Roundel on a visual overlay featuring an actual vehicle in inventory. The visual overlay is required to follow BMW global fonts and color palette. • There must not be any images, logos, and/or text of non-BMW vehicles, including MINI. The only exception is the used vehicle search & compare vehicle section which may show non-BMW vehicles. Clarification: Vehicles featured on the website must reside on the BMW center lot. • When using Certified Pre-Owned vehicle images, do not show damaged vehicles. The European model disclaimer is recommended for images depicting a European model. BMW MARKETING GUIDELINES MARCH 2012 PAGE 14 AVP ADVERTISING GUIDELINES. DEALER WEBSITE. Correct use of type on vehicle image Incorrect use of type over vehicle image Lorem ipsum dolor sit amet Lorem ipsum dolor sit amet Correct use of type Incorrect use of type Correct Vehicle Image Usage Incorrect Vehicle Image Usage BMW MARKETING GUIDELINES MARCH 2012 PAGE 15 AVP ADVERTISING GUIDELINES. DEALER WEBSITE. Pop-up Standards • Pop-ups are classified as content that appears without a user’s call-to-action. • Pop-ups may not exceed a pixel range of 800 x 800. • They may only appear once per user session. • They may not cover ID Boxes, unless they are a lead-generating form. • They may not cover the Roundel, unless they are a lead-generating form. • All pop-up messages are required to comply with the BMW color palettes. Live Chat Standards • A live chat may not exceed a pixel range of 400 x 400. • It may not cover ID boxes. • It may only appear once per user session. • It may not cover the Roundel. • If a live chat does exist, it is required to comply with BMW color palettes. Design Standards • The use of animations or virtual tour guides, which can distract from the premium nature of the brand, do not meet design standards. • The use of design elements such as starbursts and glittery signage do not meet design standards. • Rounded corners on buttons do not meet design standards. BMW MARKETING GUIDELINES MARCH 2012 PAGE 16 AVP ADVERTISING GUIDELINES. DEALER WEBSITE. Social Media Logos 32x32px • Social media logos may not exceed 32x32 pixels on BMW center websites and cannot be in the BMW masthead. • If present, they are required to be in the body or footer of the page, never in the masthead. • Social media buttons as shown above are acceptable. Company Logos • Company logos such as Google or any of the BMW preferred website providers may not exceed 120 x 120 pixels and may not be in the BMW masthead. If present, they are required to be in the body or footer of the page. • Personal dealer logos may not exceed 185 x 90 pixels. Footer Standards • Footers are to comply with BMW global fonts and color palettes. Font size may not exceed 12 pt. BMW MARKETING GUIDELINES MARCH 2012 PAGE 17 Multiple Website Standards • The website URL listed on the BMWUSA.com dealer locator is the single URL that may be used/advertised. If other URLs exist, they are required to be redirected to the compliant website. The only exception is a service or accessories URL as stated in the Aftersales SEM Co-op Guidelines. CenterNet > Aftersales > Business Development and Marketing Portal > Marketing Tools & Information > Aftersales Co-op > SEM Co-op Guidelines AVP ADVERTISING GUIDELINES. DEALER WEBSITE. Offer Page Standards • Direct links to all current BMW FS finance, lease and CPO offers are required to be present on the homepage. • Specific offer pages are required to include all current BMW FS finance, lease and CPO offers and comply with BMW’s color palettes. Please see page 13 for reference. • The preferred website providers have incorporated the offers within their templates. • Other website providers may also implement the iFrame or Web Service Solutions. Please refer to Bulletin V2-US-B-24-0910-002. Please note, it is not a requirement to implement the iFrame or Web Service Solutions. It is possible for a center to update the information on its own. Certified / Pre-Owned Vehicle Inventory Callout • The global navigation is required to display a link to Certified / Pre-Owned Vehicle Inventory. BMW MARKETING GUIDELINES MARCH 2012 PAGE 18 AVP ADVERTISING GUIDELINES. DEALER WEBSITE. The following layout is an example of how offers could be displayed on a dealer website. BMW MARKETING GUIDELINES MARCH 2012 PAGE 19 AVP ADVERTISING GUIDELINES. SEARCH ENGINE OPTIMIZATION. Search Engine Optimization (also called Organic Search or non-paid search) is the process of improving the volume or quality of traffic to a website from search engines (e.g., Google, Bing, Yahoo, etc.) via unpaid search results. The current guidelines state: • Locations, DBA names and other descriptions used in the site must be consistent with the terms outlined in the dealer agreement. • Centers cannot list competing DBA names, locations and/or zip codes outside their PMA within their site source code, page titles, descriptions and meta data. • Centers are not allowed to use “Black Hat” techniques such as doorway pages or spam tactics in tricking search engines to generate higher results (see the Wikipedia link below to learn more about Black Hat or improper techniques). • BMW of North America has taken a self-policing approach for centers to report other centers or organizations that may engage in obvious inappropriate SEO tactics. BMW centers can report other centers that engage in this way and BMW NA and/or BMW AG will take action as appropriate. If you would like to get up-to-speed on the latest search engine tactics and best practices, please see: http://en.wikipedia.org/wiki/Search_engine_optimization or http://static.googleusercontent.com/external_content/untrusted_dlcp/www. google.com/en/us/webmasters/docs/search-engine-optimization-starter-guide.pdf BMW MARKETING GUIDELINES MARCH 2012 PAGE 20 BMW RETAIL CO-OP PROGRAM. BMW MARKETING GUIDELINES MARCH 2012 PAGE 21 RETAIL CO-OP PROGRAM. The retail co-op program is available for BMW centers and is intended to promote the sale of new and certified pre-owned vehicles. The program provides reimbursement of a dealer’s media purchases / advertising within their primary market area (PMA). There are three goals of the program: • Address dealer inventory challenges • Promote current BMW NA sales programs • Clearly articulate an immediate call-to-action In order to benefit from the retail co-op funds available through this program, your marketing and advertising efforts must meet all AVP advertising guidelines and the following retail co-op guidelines. On occasion BMW NA may offer program trials to dealers outside of the eligible media listed within the documented retail co-op program. Program trials are intended to test new media and their success in driving traffic. Program trials will be communicated via DCS Bulletin along with any relative retail co-op program funding allowances, timeframes and special guidelines. BMW MARKETING GUIDELINES MARCH 2012 PAGE 22 ELIGIBLE MEDIA. The following list of eligible items is for reference only. Please refer to the contents within for additional requirements and disclosures needed to qualify for reimbursement. BMW NEW VEHICLE BMW CERTIFIED PRE-OWNED CAPPED REIMBURSEMENT Television ✓ ✓ Starting 1/1/2013 Radio ✓ ✓ Search Engine Marketing (SEM) ✓ ✓ Online Banners ✓ ✓ eNewsletter ✓ ✓ Websites ✓ ✓ Online inventory listing enhancer ✓ ✓ MEDIA OR PROGRAMS Inventory Vehicle Listing (CPO/used) ✓ Newspaper ✓ ✓ Magazines ✓ ✓ Direct Mail / email campaigns ✓ ✓ Events ✓ ✓ Out of Home (OOH) ✓ ✓ On-screen Cinema ✓ Vehicle Display ✓ In-dealership promotional materials BMW MARKETING GUIDELINES MARCH 2012 PAGE 23 ✓ ✓ ✓ GENERAL REQUIREMENTS. Centers must advertise under their DBA name, including dealer logos. No other franchise or make is allowed in any eligible advertising, including website addresses. If using a dealer’s URL in the ad, it is required to link only to a BMW exclusive dealer website that follows all BMW web standards (e.g., URL is dealer DBA name, no reference to other franchises, etc.). Only actual media costs are reimbursable. Any exceptions are listed within the detailed medium specific requirements. In mediums where dealer developed creative is eligible, greater than 50% of the content is required to highlight BMW product/features and current sales offers. All advertising is required to follow corporate identity unless specified. See corporate identity section in this document for details. New facility (grand opening or center relocation), Center of Excellence, and M certification may be incorporated into advertising but may only be used as support to the overarching sales message. Centers may advertise the Center of Excellence award during the year awarded and until the next year’s awards are announced. All Center of Excellence advertising must include the year the award was granted (e.g., 2011 Center of Excellence winner, etc.). BMW MARKETING GUIDELINES MARCH 2012 PAGE 24 NEW VEHICLE REQUIREMENTS. New vehicle advertising is required to promote a sales offer. Two options are available: 1. Feature of a lease payment, finance message, or “Starting At” MSRP. 2. Promote that BMW has special lease or finance offers available through BMW Financial Services. No specific lease payment or APR is mentioned. Requirements for new vehicle lease payments: • Customer cash down payment may never exceed 10% of MSRP. • Ads may not require a combined customer cash down payment and dealer contribution that exceeds 15% of MSRP. • Dealers are able to use the BMW advertised program or may create their own advertising as long as it falls within the published guidelines and the 15% limit (excluding any applicable allowances). • BMW NA may, on an ad hoc basis, issue special programs exceeding the 15% combined contribution. Those percentages will be published on the monthly Advertised Price Calculation Worksheets. This will be the maximum allowable contribution percentage used to determine approval for co-op reimbursement. • A lease calculation worksheet must be completed for all lease payment ads with a specific lease message (CenterNet – Marketing Portal – Retail Co-op Advertising Online – Pricing Worksheet). • Multiple security deposits may be used where allowed by law, but only as a substitute for the customer cash down payment. An advertised payment may not include a customer cash down payment, as well as a multiple security deposits. • Lease terms may not exceed 42 months. Ads that feature owner loyalty programs such as rate reductions are not eligible. Demos, factory vehicles and pre-owned vehicles are not eligible with new vehicle funds. BMW MARKETING GUIDELINES MARCH 2012 PAGE 25 CERTIFIED PRE-OWNED REQUIREMENTS. CPO advertising is required to be structured using one of the following tactical components. Three options are available: 1. Feature a specific Certified Pre-Owned sales support monthly payment: lease, retail finance, Select or Owner's Choice. 2. Feature a specific lease, retail finance, Select or Owner's Choice rate that is being offered by BMW Financial Services. 3. Feature a generic sales support message, e.g., "Special lease and retail finance options are available from BMW Financial Services." All eligible ads featuring pre-owned vehicles are required to contain at least 70% BMW CPO vehicles. The remaining 30% is able to include non-CPO, including demos. When promoting Certified Pre-Owned vehicles, all advertising is required to show the BMW Certified Pre-Owned logo. If Certified Pre-Owned vehicles are advertised with new vehicles, they are required to be clearly separated from the new vehicle section so the budget can be properly prorated. For CPO advertising, ads are required to promote properly enrolled and inspected Certified Pre-Owned BMWs only. All ads are required to include either the dealer’s Internet Web address (URL) or BMW NA’s website (bmwusa.com/certified or bmwusa.com). The dealer’s URL must link only to a BMW exclusive dealer website that follows all BMW web standards (e.g., URL is dealer DBA name, no reference to other franchises, etc.). If a specific CPO vehicle is advertised with a specific price or payment quote, the last 7 digits of the VIN are required to be included in the ad. BMW MARKETING GUIDELINES MARCH 2012 PAGE 26 MEDIUM-SPECIFIC REQUIREMENTS. All advertising is expected to adhere to the general requirements and new vehicle and/or CPO requirements listed within the previous pages. The medium specific content listed within the following pages are in addition to these other items. For this reason, all eligible media listed on page 23 may not appear within this section of the document. Television Beginning January 1, 2013, the retail co-op program will reimburse up to 25% of a dealer’s total budget to run dealer-created television. Reimbursement beyond the 25% will be provided for television if BMW national and retail agency developed creative is used. Example: A dealer’s retail co-op budget is $50,000. 100% of the $50,000 budget is available for use towards BMW-created television. Up to 25% of the $50,000 budget is available for use towards dealer created television. Dealers are able to tag all creative to promote their dealership and the sales call to action. Due to the nature of this medium it is anticipated advertising will spill into the PMA of surrounding dealers. This is acceptable as long as the medium’s primary coverage area is in the dealer’s PMA requesting reimbursement. BMW MARKETING GUIDELINES MARCH 2012 PAGE 27 MEDIUM-SPECIFIC REQUIREMENTS. Search Engine Marketing (also called Paid or Sponsored Listings or SEM) Centers are encouraged to purchase their DBA name and location as a keyword search term. Centers may not purchase keywords of town names, locations or zip codes outside of their Primary Market Area (PMA). Centers may not purchase other centers’ DBA names as keyword search terms. Centers may not purchase misspellings of town names, locations or other centers’ DBA names as keyword search terms. Centers can only drive SEM traffic to their official BMW website. Running simultaneous SEM campaigns to multiple URLs or landing pages is prohibited. Each campaign should be aligned with the keyword and creative. The term “BMW 3 Series dealer,” for example, should drive the user to the most relevant area of the site. The only time two or more centers may purchase a city as a keyword search is if several centers serve a major city like New York or Los Angeles. Centers may purchase search terms or keywords of competitors (e.g., auto brand A, etc.); however, the text in the paid placement cannot mention auto brand A in the copy. Suggested copy in situations like this might be “Compare to the BMW 3 Series.” BMW MARKETING GUIDELINES MARCH 2012 PAGE 28 MEDIUM-SPECIFIC REQUIREMENTS. Online Banners Online banner ads are required to direct users to dealer’s website URL listed on the bmwusa.com dealer locator. All new online banners are required to use photography supplied by BMW NA or BMW AG. Online banner advertising, including behavioral targeting, is limited to advertising on the website(s) of local area newspapers (e.g., a Los Angeles BMW dealer cannot advertise on the San Francisco Chronicle website, etc.), local area TV stations and local radio (including streaming radio). Banner ads on the following sites are allowed if geo-targeted within the dealer’s local area: Autotrader.com, Cars.com, KBB.com, Edmunds.com, Weather.com, Yahoo.com, MSN.com and AOL.com. Proof of performance is required to include the DMA targeted. (Geo-targeting allows a dealer to purchase only viewers within its local area.) Pop-up ads are not eligible for co-op reimbursement. BMW MARKETING GUIDELINES MARCH 2012 PAGE 29 MEDIUM-SPECIFIC REQUIREMENTS. Electronic Newsletters Preferred provider: I Make News (IMN) Dealers are not required to use IMN for this medium to be eligible for retail co-op. Electronic newsletters will be reimbursed at the standard co-op rate of 50%; however, the reimbursement amount will be allocated equally between three business areas (new vehicles, certified pre-owned and aftersales). This is contingent on the promotion of each business area within the newsletter. BMW MARKETING GUIDELINES MARCH 2012 PAGE 30 MEDIUM-SPECIFIC REQUIREMENTS. Dealer Websites Preferred Providers: Cobalt, Dealer.com, Naked Lime (formerly Reynolds & Reynolds) Dealers are not required to use one of BMW’s preferred dealer website providers to be eligible for retail co-op. Items covered: General site management, search engine optimization (SEO), mobile, video products and reputation management. Reimbursement cap: $2,000/mo for all services listed above. The website service amount to be reimbursed to a dealer through retail co-op will be shared between new vehicles (80%) and Certified Pre-Owned (20%). A one-time set-up fee for one of BMW’s preferred website providers is reimbursable at 50%. This will not apply toward the $2,000/mo cap listed above. The reimbursement will be funded from a dealer’s new vehicle budget. BMW MARKETING GUIDELINES MARCH 2012 PAGE 31 MEDIUM-SPECIFIC REQUIREMENTS. Online Inventory Listing Enhancement Exclusive provider: Max Systems Internet Vehicle Listing Site Upgrades CPO co-op funds can be used for internet vehicle listing sites that partner with BMW NA. The currently authorized partners are AutoTrader.com and Cars.com. • AutoTrader.com: BMW Certified (Package 1) 50% reimbursement. • AutoTrader.com: BMW Certified Premium (Package 2) 50% reimbursement. • AutoTrader.com: All other Auto Trader programs are eligible at 30%. • Cars.com: 30% reimbursement. Pop-up ads are not eligible for co-op reimbursement. Pre-owned vehicle listings that are hosted on www.bmwusa.com/cpo are eligible for reimbursement at 50%. BMW MARKETING GUIDELINES MARCH 2012 PAGE 32 MEDIUM-SPECIFIC REQUIREMENTS. Newspapers All BMW Corporate Identity must be followed; however, non-BMW font exceptions will be made if a dealer’s logo contains non-BMW font. Dealer taglines are required to be in BMW font. A lease price, APR or MSRP may not be used in the headline. BMW's online advertising tool, Ad Builder, can assist dealers in the creation of co-op reimbursable advertising. All new vehicle print materials are required to use photography supplied by BMW NA or BMW AG. No ancillary graphics or images may be used – excluding a dealer logo, vehicle photography, map, Ultimate Service chart. In the case of a multi-franchise dealership wishing to advertise multiple brands in print, the BMW ad must have a border around it and be able to stand on its own. The amount reimbursed will be prorated based on the percentage of the ad dedicated exclusively to BMW. Due to the nature of this medium it is anticipated advertising will spill into the PMA of surrounding dealers. This is acceptable as long as the medium’s primary coverage area is in the dealer’s PMA requesting reimbursement. BMW MARKETING GUIDELINES MARCH 2012 PAGE 33 MEDIUM-SPECIFIC REQUIREMENTS. Magazines Magazines are reimbursable when the creative used is developed by a BMW national or retail agency. Due to the nature of this medium it is anticipated advertising will spill in the PMA of surrounding dealers. This is acceptable as long as the medium’s primary coverage area is in the dealer’s PMA requesting reimbursement. Direct Mail All BMW Corporate Identity must be followed; however, non-BMW font exceptions will be made if a dealer’s logo contains non-BMW font. Dealer taglines are required to be in BMW font. A lease price, APR or MSRP may not be used in the headline. All new vehicle print materials are required to use photography supplied by BMW NA . No ancillary graphics or images may be used – excluding a dealer logo, vehicle photography, map, Ultimate Service chart. Direct mail recipients must be within the dealer’s PMA or exist in the dealer’s records as a prior customer. Preferred provider: DPS Dealers are not required to use DPS for this medium to be eligible for retail co-op. Email Email campaigns that include customers outside of dealer PMA are not eligible for reimbursement unless they exist in the dealer’s records as a prior customer. Exclusive provider: DPS BMW MARKETING GUIDELINES MARCH 2012 PAGE 34 MEDIUM-SPECIFIC REQUIREMENTS. Events All events require regional pre-approval. 1. 30 days prior to an event, a completed “event pre-approval” form and “checklist” are required to be submitted to your Area Manager and Field Marketing Operations Manager (FMOM). 2. If approved, the Area Manager and FMOM will sign the form and return to the dealer. Reimbursable items: Food, supplies for event (linens, plates, cups, invitations and postage), vendor staffing, call campaigns, sponsorship fees and customer list clean-up. Non-reimbursable items: Parts and accessories, vehicle costs, giveaway insurance, giveaway items (key chains, pens, note pads, shirts, etc.). If an event provider is used, it is the responsibility of the dealer to ensure corporate identity is followed for all event materials. The exception to this is if BMW NA is executing the event using the National Experiential Agency Partner (for example, BMW Drive for Team USA event conducted with Octagon). Up to twenty-five percent (25%) of a dealer’s retail co-op budget can be used to support events. For locations of appropriate forms, please see "References" section of this document. BMW MARKETING GUIDELINES MARCH 2012 PAGE 35 MEDIUM-SPECIFIC REQUIREMENTS. Out-of-Home (OOH or billboards) OOH is reimbursable when the creative used is developed by a BMW national or retail agency . On-Screen Cinema On-screen cinema is reimbursable when the creative used is developed by a BMW national or retail agency . Mall Diorama Mall dioramas are reimbursable when creative is developed by a BMW national or retail agency, or by using BMW's online advertising tool (Ad Builder). Vehicle Display Vehicle displays include vehicle placements at malls, hotels, country clubs, museums, etc. All signage is required to follow corporate identity guidelines. In-Dealership Promotional Materials Exclusive provider: OnSight Solutions (BMW CPO package). BMW MARKETING GUIDELINES MARCH 2012 PAGE 36 CLAIM SUBMISSION. BMW Co-op – c/o Ansira 1570 Boyson Rd, PO Box 8000, Hiawatha, IA 52233 Email: bmwcoop@ansira.com Phone: 319-378-8303 Fax: 319-395-6541 Requests for reimbursement must be submitted to Ansira within 60 days following the ad date. Any claim received after that period will not be reimbursed. If an incomplete claim is submitted a dealer will have 30 days to resubmit missing documentation. The 30 days will begin upon notification of the incomplete submission from Ansira. Submissions received after the 30 days will be denied. In order to receive reimbursement on advertising claims, dealers need to adhere to the AVP advertising guidelines, retail co-op guidelines and provide final billed rates for media invoices. Any type of rebate or discount from the media outlet used for the advertisement submitted cannot be combined with reimbursement and must be included in the final negotiated and billed rates. Should any type of rebate or discount be given after final invoices have been submitted, this must be communicated and proportionally shared with the retail co-op program administrators and BMW NA. Failure to adhere to this may result in suspension from the retail co-op program. Mailed Submissions: Claims sent to Ansira via traditional mail must be the original documents. In the case of mailed claims, it is recommended that you keep a copy of all documentation for your files. However, keeping copies is not required. Electronic Submissions: Understand that by submitting electronically, a dealer is required to keep all original documentation on file for 7 years. These materials are the same as those necessary if submitting via traditional mail. A percentage of electronic claims will be audited and a dealer is required to send the originals to Ansira. Failure to provide the requested documents may result in suspension from the retail co-op program. A dealer further acknowledges that all documentation is accurate BMW MARKETING GUIDELINES MARCH 2012 PAGE 37 to the best of its knowledge and has not been altered in any way. Any false claims will be investigated and suspension from the retail co-op program may result. You must complete the electronic submission form for all electronic submissions and submit your complete claim in one email. DOCUMENTATION. All submissions are required to include the following items in addition to the media-specific support documentation listed in this section: • Co-op claim form • Authorized prior approval form (if applicable) • Lease pricing calculation worksheet (if not using BMW advertised programs) Television: A DVD of the spot is required along with the original invoices indicating rates, dates, times and length of each TV spot that aired. Electronic submissions are acceptable, provided an electronic or scanned copy of the invoice is attached, as well as a video file of the spot matching the invoice. For electronic submission, the exact name and length of the spot is required to appear in the subject line of the email and within the text of the email itself. Television commercials are pre-approved based on the content of the ad complying with current program guidelines. The commercial may continue to run as long as the content remains within the program guidelines or, alternately, a notice is received to cease running the spot. Radio: A notarized script in ANA/RAB format and the original invoices indicating rates, dates, times and length of each radio spot are required. Electronic submissions are acceptable, provided an electronic or scanned copy of the notarized script and the invoice is attached. Online banners: A “Proof of Performance” document from the online vendor is required. This document must contain a screen shot of each banner that was run showing url. An original invoice must accompany the Proof of Performance and must clearly describe the length of time the online creative ran and the media cost associated with the execution. Electronic submissions are acceptable, provided that the above criteria are met. BMW MARKETING GUIDELINES MARCH 2012 PAGE 38 Electronic newsletters: If using IMN, no submission is necessary. IMN will submit on behalf of the dealer. If other vendors are used a screen shot of the newsletter is required along with the claim form and invoice. Direct Mail: If using DPS, no submission is necessary. DPS will submit on behalf of the dealer. If using other vendors, the co-op claim must include a sample of the direct mail piece and a customer list, including delivery address zip codes. Pre-approvals are recommended prior to producing the direct mail piece. Email: No claim submission is necessary. DPS will submit on behalf of the dealer. Search Engine Marketing: Two proof of performance reports are required. These are easily downloaded from Google or Bing ad management tools: Google: A billing and keyword report must be downloaded from Google AdWords. Bing: An "accounts and billing," and keyword report must be downloaded from Microsoft Advertising adCenter. Step-by-step instructions are listed on the following pages. DOCUMENTATION. Google AdWords Billing Report 1. Simply log in, click on the “Adwords” tab after you sign in and you will then be directed to the account screen “My Client Center.” 2. Click “Performance” tab. 3. Set date range. 4. To download report, click the download icon. 2 4 3 BMW MARKETING GUIDELINES MARCH 2012 PAGE 39 DOCUMENTATION. Google AdWords Keyword Report 1. Sign in to your Google AdWords account at https://adwords.google.com. 2. Click the “Keywords” tab. 3. Set date range. 4. Click columns. 3 2 4 BMW MARKETING GUIDELINES MARCH 2012 PAGE 40 DOCUMENTATION. Google AdWords Keyword Report 5. Ensure the following columns highlighted in the screenshot are included in the report. 6. Click "save." 5 6 BMW MARKETING GUIDELINES MARCH 2012 PAGE 41 DOCUMENTATION. Google AdWords Keyword Report 7. Click the download icon. 8. Name your file (optional). 9. Click "create" and it will prompt you to download the file. 7 8 9 BMW MARKETING GUIDELINES MARCH 2012 PAGE 42 DOCUMENTATION. Bing AdCenter Billing Report 1. In AdCenter go to the “Accounts & Billing” tab to see account budgets. 2. Click on the account to see the total budget and spend performance. 1 2 BMW MARKETING GUIDELINES MARCH 2012 PAGE 43 DOCUMENTATION. Bing AdCenter Keyword Report 1. Sign in to your AdCenter account at https://adcenter.microsoft.com. 2. Click "Report” tab. 3. Click “Create new report.” 2 3 BMW MARKETING GUIDELINES MARCH 2012 PAGE 44 DOCUMENTATION. Bing AdCenter Keyword Report 4. Select Report Type. 5. Select View. 6. Select Date Range. 7. Name the report (optional). 8. Click “Create new report.” 4 5 6 7 8 BMW MARKETING GUIDELINES MARCH 2012 PAGE 45 DOCUMENTATION. Bing AdCenter Keyword Report 9. To download, click “Download Zipped CSV.” 9 BMW MARKETING GUIDELINES MARCH 2012 PAGE 46 DOCUMENTATION. Online inventory listing enhancer: No claim submission is necessary. Max Systems will submit on behalf of the dealer. Internet vehicle listing site upgrades–CPO only: The co-op claim submitted is required to include a copy of the original invoice issued from an authorized Internet vehicle listing site partner of BMW NA. The billing invoice is required to include an itemized detail of the content referencing the advertising purchased, and the name must match the dealers DBA name under which the BMW CPO vehicles are being listed. Umbrella or blanket contracts for multi-franchise dealers are eligible for co-op reimbursement only if the BMW CPO vehicles are listed under a valid BMW dealer DBA name. Events: Reimbursement submissions are required to include a signed event pre-approval form, checklist, copy of the invitation, invoices, and proof of payment. OOH, on-screen cinema, vehicle display and mall advertising: A “Proof of Performance” document from the vender is required. This document is required to contain the advertisement location and an image of the advertisement itself at the location it ran or a tape of the spot for video. A copy of the contract for the ad should accompany the Proof of Performance and must clearly describe the length of time the creative was up and the media cost associated with the execution. Electronic submissions are acceptable, provided the above criteria are met. Newspaper/Magazine: A tear sheet is required for each insertion claimed with the original media invoices indicating rates, dates and size of each ad. Electronic tear sheets from newspapers and magazines are acceptable. Color ad electronic tear sheets are required to be provided in color. Claims may be submitted electronically, provided that a dealer attaches the electronic tear sheet and an electronic or, scanned copy of the invoice to the email. BMW MARKETING GUIDELINES MARCH 2012 PAGE 47 Dealer websites: Submit the invoice with claim form. For dealers using non-preferred providers, please also indicate which items on the invoice are to be paid under the guidelines. Williams Forrest is responsible for reviewing all dealer websites for compliance to the dealer website AVP and retail programs. Any website reviewed and found not in compliance with the these guidelines will not be reimbursed. In dealership promotional materials: Submit the claims form and OnSite Solution invoice clearly separating the BMW CPO Program. FUND REIMBURSEMENT. Co-op activities that meet the program guidelines will qualify for the following reimbursement of the costs: • All advertising will be reimbursed at 50% unless otherwise specified within this document. • For program trials, reference instructions provided with the individual programs. • Only actual advertising media costs will be reimbursed. Ad commissions, agency fees, taxes, production charges, talent fees, discounts, set-up fees or non-working media charges will not be reimbursed. • After all the necessary documentation has been received by Ansira, claims will be processed and paid via a credit to your parts account each month. • Up to three (3) warning letters will be issued per year for advertising that does not meet the retail co-op guidelines. Despite the warning letter, these ads will be paid. After three (3) warning letters, ads that do not adhere to the guidelines will not be reimbursed. Exception: Ads that contain AVP advertising guidelines violations are never eligible for reimbursement. BMW MARKETING GUIDELINES MARCH 2012 PAGE 48 DISCLOSURES. Legal Requirements: In rendering ad templates, BMW NA is not providing legal advice. It is the sole responsibility of the retailer to ensure that ads conform to all federal, state, and local legal requirements. All advertising may be submitted to Ansira for prior approval. Once an ad is approved, co-op reimbursement is guaranteed when proper documentation is submitted and there are available co-op funds. Completed “Prior Approval Forms‟ sent to Ansira attached with a print ad, TV story board, or radio script will be evaluated within two (2) working days. BMW MARKETING GUIDELINES MARCH 2012 PAGE 49 BMW CORPORATE IDENTITY. BMW MARKETING GUIDELINES MARCH 2012 PAGE 50 BACKGROUNDS. WHITE OR BLACK. White is the primary color of the BMW brand. The text area of your ad should always remain white. See the print ad to the right as an example. Black is the primary color for the M brand. When constructing an advertisement for M vehicles, you can use existing M photography or place an M vehicle on a black background. Only then should black be used. BMW MARKETING GUIDELINES MARCH 2012 PAGE 51 COLOR PALETTE. 100% Black 000000 85% Black 4C4C4E 60% Black 666666 40% Black 999999 10% Black E6E7E8 White FFFFFF Primary usage • Body copy Primary usage • Headline • Subheadline • Body copy Primary usage • Graphic elements Primary usage • Footnotes • Legal copy Primary usage • Graphic elements Primary usage • Reversed text • Background BMW MARKETING GUIDELINES MARCH 2012 PAGE 52 LAYOUT PRINCIPLES. ID MODULE AND ROUNDEL GUIDELINES. Never use multiple logos (or sets of ID modules) on the same page. Do not use the Roundel as a design element. ID Module Backgrounds: Use gray module boxes on a white background. Use white module boxes on photography or black backgrounds. Correct: Incorrect: More about BMW bmwusa.com 1-800-334-4BMW The Ultimate Driving Machine More about BMW bmwusa.com 1-800-334-4BMW SMITH MOTORS The Ultimate Driving Machine BMW MARKETING GUIDELINES MARCH 2012 PAGE 53 IDENTITY MODULES. SAMPLE APPLICATIONS TEXT MODULE. SAMPLE APPLICATIONS s TEXT MODULE. The headline specifies the main theme of the communication medium. Contact address, additional information or details may appear underneath it. riving Pleasure main n s, r deth it. Do‘s More about BMW www.bmw.com BMW 3 Series Convertible The Ultimate Driving Machine® General information www.bmw.com Don‘ts The new BMW 3 Series convertible The Ultimate Driving Machine® www.bmw.com The Ultimate Driving Machine® Information about the product Information about the product Party like there‘s no tomorrow! Welcome on May 5th Sampleman Cars 1 Main Street Sample Town 1234 The Ultimate Driving Machine® No advertising messages BMW Individual BMW 5 Series www.bmw.com Open Day Date, time The Ultimate Driving Machine® Information about the product www.bmw.com Sampleman Cars 1 Main Street Sample Town 1234 Tel. 0123 456 78 90 Fax 0123 456 78 91 The Ultimate Driving Machine® Sampleman Cars The Ultimate Driving Machine® Address information in a dealer advertisement Information about an event 1 Main Street Sample Town 1234 Tel. 0123 456 78 90 Fax 0123 456 78 91 The Ultimate Driving Machine® No other typefaces or type sizes Sampleman Service Days Date, time Opening hours Monday to Friday 8:00 – 6:00 Saturday 9:00 – 4:30 The Ultimate Driving Machine® Information about a special offer in a dealer advertisement BMW 5 Series Sedan Service appointment Phone 0123 456 78 Cars Test Drive at these BMW Dealers Lake Garage Joe Sample Sampleman Cars The Ultimate Driving Machine® Information about a special offer in a dealer advertisement BMW Lifestyle 1 Main Street Sample Town 1234 Tel. 0123 456 78 90 Fax 0123 456 78 91 The Ultimate Driving Machine® Information about a special offer in a dealer advertisement No symbols or trademarks Sampleman Cars 1 Main Street Sample Town 1234 Tel. 0123 456 78 90 Fax 0123 456 78 91 Owner‘s Manual BMW X1 The Ultimate Driving Machine® The Ultimate Driving Machine® No other colours www.bmw.com Title of a brochure The Ultimate Driving Machine® www.bmw.com The Ultimate Driving Machine® Title of a catalogue or brochure BMW MARKETING GUIDELINES BMW 2012 Brand Identity | CI54 instructions for the Identity Modules and the brand claim MARCH PAGE www.bmw.com The Ultimate Driving Machine® Title of in-vehicle literature | Sample applications text module Version 1.0 | Last revised: May 2010 | page 7 LAYOUT PRINCIPLES. SIZE OF IDENTITY MODULES. For formats not listed here, it is necessary to calculate the optimal dimensions for the respective medium. The standard modules can be enlarged or reduced proportionally to produce the required size. Legibility and distance to the format corners must be taken into account here. The minimum size of Identity Modules is 17 mm. BMW MARKETING GUIDELINES MARCH 2012 PAGE 55 FORMAT FORMAT SIZE MODULE SIZE X DIN A6 105 x 148 mm 18 mm = 0.71 in DIN A6 long 105 x 210 mm 20 mm = 0.79 in DIN A5 148 x 210 mm 22mm = 0.87 in Square 210 x 210 mm 26 mm = 1.02 in DIN A4 210 x 297 mm 26 mm = 1.02 in US long 216 x 256 mm 31 mm = 1.22 in DIN A3 297 x 420 mm 31mm = 1.22 in Magazine Spread 279 x 432 mm 31 mm = 1.22 in DIN A2 420 x 594 mm 45 mm = 1.77 in DIN A1 594 x 840 mm 64 mm = 2.52 in DIN A0 840 x 1188 mm 90 mm = 3.56 in Internet banner 160 x 600 px 70 px LAYOUT PRINCIPLES. CROPPING IMAGES. Crops of images that hide large sections of the vehicle or obscure the area of the vehicle the user is viewing do not meet image standards. Copy placed over a vehicle within an image does not meet image standards. Correct Cropping: BMW MARKETING GUIDELINES MARCH 2012 PAGE 56 Incorrect Cropping: TYPOGRAPHY. HEADLINE, SUBHEAD AND BODY TREATMENT. Some BMW terms that are normally connected in body copy may be separated in all-caps for ease of reading. HEADLINE / SUBHEADLINE BODY COPY BMW EFFICIENTDYNAMICS BMW EfficientDynamics BMW CONNECTED DRIVE BMW ConnectedDrive BMW ACTIVE HYBRID BMW ActiveHybrid EFFICIENTDYNAMICS EfficientDynamics xDRIVE xDrive iDRIVE iDrive M DRIVE M Drive BMW 5er GRAN TURISMO BMW 5er Gran Turismo BMW 3 SERIES BMW 3 Series BMW xDRIVE50i BMW xDrive50i BMW sDRIVE50i ROADSTER BMW sDrive50i Roadster BMW MARKETING GUIDELINES MARCH 2012 PAGE 57 TYPOGRAPHY - PRINT. HEADLINES. GUIDELINES: TYPEFACE: Headlines and subheads are written in BMW Type Global Pro Bold. Settings for justification have to be customized. BMW GLOBAL PRO BOLD HEADLINE & SUBHEAD Headlines and subheads should be written in all-caps and appear in 85% black. If poor paper quality is used, you may use 100% black. The line spacing is the same as the value as type size of the headline or subhead, e.g., for a headline type size of 20 pt the headline line spacing is set to 20 pt. The tracking for headlines and subheadlines is -45, the setting for kerning is ‘Optical.’ BMW MARKETING GUIDELINES MARCH 2012 PAGE 58 SETTINGS: TYPOGRAPHY - PRINT. BODY COPY. GUIDELINES: The typeface for body copy text is BMW Type Global Pro Light. Body copy text appears in 85% black. If poor paper quality is used, you may use 100% black. Tracking for copy is 0, the setting for kerning is ‘Optical.’ Standard value for line spacing is 125% of copy size and can be rounded to the nearest full number. BMW MARKETING GUIDELINES MARCH 2012 PAGE 59 TYPEFACE: BMW Global Pro Light Body copy SETTINGS: LAYOUT PRINCIPLES - PRINT. IDENTITY MODULES & COPY PLACEMENT. Required for ID module placement. Recommended for EfficientDynamic logo and headline placement. BMW CI SQUARES GUIDE BMW 7 Series bmwusa.com 1-800-334-4BMW BLUE BOX Half of the height of the Identity Module. Used to create the space between top trim and the Identity Module, as well as the image, left trim and headline. Also used to find the clear space around the BMW EfficientDynamics logo. Recommended for body copy placement and subhead size. Recommended for indentation of body copy. Recommended if EfficientDynamics logo is used. GREEN BOX The height from the bottom of the Identity Module to the top of the caps in the second line (Driving Machine). Used to find the spaces between the headline, subhead and body copy. Also used to find the correct type size for the subheadline. 5 #5 Matching the point size of the headline, the #5 is used to find the proper indentation for all elements below the headline. THE ULTIMATE DRIVING MACHINE LIVES UP TO ITS NAME ONCE AGAIN. 5 ® MAGENTA BOX The full width of the Identity Module. Used to find the proper width of the BMW EfficientDynamics logo. In a comparison of the best luxury sedans, the BMW 740i beat out the competition, including the Porsche Panamera and Audi A8. Explore the entire 7 Series family at bmwusa.com/7Series. THE BMW 740i, VOTED BEST LUXURY SEDAN BY MOTOR TREND. ©2011 BMW of North America, LLC. The BMW name, logo, model names are registered trademarks. 36USC220506 BMW MARKETING GUIDELINES MARCH 2012 PAGE 60 LAYOUT PRINCIPLES - PRINT. IMAGE-TO-WHITE SPACE RATIOS. Recommended ratios to ensure balance BMW CI SQUARES GUIDE of white space/text and image. BMW 7 Series bmwusa.com 1-800-334-4BMW BLUE BOX Half of the height of the Identity Module. Used to create the space between top trim and the Identity Module, as well as the image, left trim and headline. Also used to find the clear space around the BMW Efficient Dynamics logo. 30% GREEN BOX The height from the bottom of the Identity Module to the top of the caps in the second line (Driving Machine). Used to find the spaces between the headline, subhead and body copy. Also used to find the correct type size for the subheadline. 5 45% #5 Matching the point size of the headline, the #5 is used to find the proper indentation for all elements below the headline. 55% THE ULTIMATE DRIVING MACHINE LIVES UP TO ITS NAME ONCE AGAIN. ® MAGENTA BOX The full width of the Identity Module. Used to find the proper width of the BMW Efficient Dynamics logo. 70% In a comparison of the best luxury sedans, the BMW 740i beat out the competition, including the Porsche Panamera and Audi A8. Explore the entire 7 Series family at bmwusa.com/7Series. THE BMW 740i, VOTED BEST LUXURY SEDAN BY MOTOR TREND. IMAGE PLACEMENT The size of the image may range from 30-45% or from 55-70% of the format. A 50:50 ratio of white space to image is not allowed. ©2011 BMW of North America, LLC. The BMW name, logo, model names are registered trademarks. 36USC220506 BMW MARKETING GUIDELINES MARCH 2012 PAGE 61 LAYOUTS - PRINT. CORRECT USAGE. Correct ID modules used with correct spacing. BMW font used. Headline capitalized. Use of white background and 85% black font. BMW MARKETING GUIDELINES MARCH 2012 PAGE 62 LAYOUTS - PRINT. INCORRECT USAGE. Incorrect No ID modules used (incorrect Roundel – AVP violation). Distressed message (AVP violation). Non-BMW font. Incorrect use of black background and white font. BMW MARKETING GUIDELINES MARCH 2012 PAGE 63 TYPOGRAPHY - ONLINE BANNERS. HEADLINES. GUIDELINES: Headlines are written in BMW Type Global Pro Bold. Settings for justification have to be customized. Headlines should be written in all-caps and appear in 85% black on a light background or 100% white on dark backgrounds. For online banners of any size, font size should always be 18 pt. The line spacing is the same value at 18 pt. The tracking for headlines and subheadlines is -45, the setting for kerning is ‘Optical.’ BMW MARKETING GUIDELINES MARCH 2012 PAGE 64 TYPEFACE: BMW GLOBAL PRO BOLD HEADLINE SETTINGS: LAYOUT PRINCIPLES - ONLINE BANNERS. COPY PLACEMENT & SPACE RATIO. Example banner is 160 x 600 px. BMW CI SQUARES GUIDE BLUE BOX - 35 PX Half of the height of the Identity Module. Used to create the space between top trim and the Identity Module, as well as the image, left trim and headline. 30% GREEN BOX - 12 PX The height from the bottom of the Identity Module to the top of the caps in the second line (Driving Machine). Used to find the spaces between the headline, subhead and body copy. Also used to find the correct type size for the subheadline. 45% 55% 70% IMAGE PLACEMENT The size of the image may range from 30-45% or from 55-70% of the format. A 50:50 ratio of white space to image is not allowed. BMW MARKETING GUIDELINES MARCH 2012 PAGE 65 LAYOUT PRINCIPLES - ONLINE BANNERS. COPY PLACEMENT & SPACE RATIO. Example banner is 300 x 250 px. BMW CI SQUARES GUIDE BLUE BOX - 35 PX Half of the height of the Identity Module. Used to create the space between top trim and the Identity Module, as well as the image, left trim and headline. GREEN BOX - 12 PX The height from the bottom of the Identity Module to the top of the caps in the second line (Driving Machine). Used to find the spaces between the headline, subhead and body copy. Also used to find the correct type size for the subheadline. IMAGE PLACEMENT The size of the image may range from 30-45% or from 55-70% of the format. A 50:50 ratio of white space to image is not allowed. BMW MARKETING GUIDELINES MARCH 2012 PAGE 66 55% 70% LAYOUT PRINCIPLES - ONLINE BANNERS. COPY PLACEMENT & SPACE RATIO. Example banner is 728 x 90 px. 55% BMW CI SQUARES GUIDE BLUE BOX - 35 PX Half of the height of the Identity Module. Used to create the space between top trim and the Identity Module, as well as the image, left trim and headline. GREEN BOX - 12 PX The height from the bottom of the Identity Module to the top of the caps in the second line (Driving Machine). Used to find the spaces between the headline, subhead and body copy. Also used to find the correct type size for the subheadline. IMAGE PLACEMENT The size of the image may range from 30-45% or from 55-70% of the format. A 50:50 ratio of white space to image is not allowed. BMW MARKETING GUIDELINES MARCH 2012 PAGE 67 70% WEBSITE CORPORATE IDENTITY. DEALER WEBSITE. Roundel Treatment • The BMW Roundel is the core of all BMW Communications. Do not manipulate, stretch or change it. • Only one Roundel can be used on a page. An exception can be made if the Roundel also appears on merchandise or if it exists in a vehicle image or on a building. • It is also acceptable to include one Roundel on a visual overlay featuring an actual vehicle in inventory and also within videos. ID Boxes • If the website uses a top navigation, ID boxes are required to appear on the right. • If the website uses a side navigation, ID boxes are required to appear on the left. • A dealership logo may appear on the page but it may not appear in the masthead and may not be larger than the double ID boxes. • The double ID boxes appear in the same position at the top of all pages and are required to appear exactly as shown on the following page. • The double ID boxes are a required element and must be over a gray (#808284) background. • In the left ID box, “Your Center Name Here” is required to appear in black on the top line using 9 pt BMW Type Global Pro Bold. “Authorized Center” should appear in color #808284 using 9 pt BMW Type Global Pro Bold. • The right ID box is required to always contain the Roundel and the tagline “The Ultimate Driving Machine®” positioned as shown on the following page. BMW MARKETING GUIDELINES MARCH 2012 PAGE 68 WEBSITE CORPORATE IDENTITY. DEALER WEBSITE. Top navigation ID box placement is required to be anchored right 9 pt BMW Type Global Pro Bold Top line = black additional line = #808284 30px to 50px free space Side navigation ID box placement is required to be anchored left 9 pt BMW Type Global Pro Bold Top line = black additional line = #808284 20px to 50px BMW MARKETING GUIDELINES MARCH 2012 PAGE 69 ID boxes 183x90px (90x90 each) 30px to 50px free space ID boxes 183x90px (90x90 each) 20px to 50px WEBSITE CORPORATE IDENTITY. HOMEPAGE TOP NAVIGATION STANDARDS. Top Navigation Standards: • Personal dealer logos may not be present in the masthead. • The masthead is required to state the dealer’s name, address and phone number(s). • The footer appears at the bottom of every page (except pop-ups/overs). • Top navigation may not use rounded corners. • The top navigation is required to comply with all font and color standards. • The top navigation is required to use flyouts for sub-navigation. • The website is required to be designed for a 1024 x 768 screen resolution. See following page for reference. BMW MARKETING GUIDELINES MARCH 2012 PAGE 70 WEBSITE CORPORATE IDENTITY. HOMEPAGE TOP NAVIGATION STANDARDS. 980 px Masthead 70 px Featured Marketing Area (FMA) 150 px - 300 px Promotional Area only contain 0 to 5 promos (If no promos, area rolls up) 50 px - 250 px General Content Area No pixel Limit BMW MARKETING GUIDELINES MARCH 2012 PAGE 71 WEBSITE CORPORATE IDENTITY. HOMEPAGE SIDE NAVIGATION STANDARDS. Side Navigation Standards: • Personal dealer logos may not be present in the masthead. The header is required to state the dealer’s name, address and phone number(s). • The footer appears at the bottom of every page (except pop-ups). • The side navigation is required to comply with all font and color standards. • Side navigation may not use rounded corners. • Side navigation buttons are required to be outlined by one of the colors from the BMW color palette, excluding red and blue. • Side navigation is required to use flyouts for sub-navigation. • Flyouts may not be wider than main navigation. • The website is required to be designed for a 1024 x 768 screen resolution. See following page for reference. BMW MARKETING GUIDELINES MARCH 2012 PAGE 72 WEBSITE CORPORATE IDENTITY. HOMEPAGE SIDE NAVIGATION STANDARDS. 980 px Masthead 70 px Featured Marketing Area (FMA) 150 px - 300 px Promotional Area only contain 0 to 5 promos (If no promos, area rolls up) 50 px - 250 px General Content Area No pixel Limit BMW MARKETING GUIDELINES MARCH 2012 PAGE 73 WEBSITE CORPORATE IDENTITY. INTERIOR PAGE TOP NAVIGATION STANDARDS. Top Navigation Standards: • If the website uses a top navigation, it is required to stay consistent throughout the entire website. • Personal dealer logos may not be present in the masthead. The masthead is required to state the dealer’s name, address and phone number(s). See following page for reference. BMW MARKETING GUIDELINES MARCH 2012 PAGE 74 WEBSITE CORPORATE IDENTITY. INTERIOR PAGE TOP NAVIGATION STANDARDS. 980 px Masthead 70 px THIS AREA MAY CONTAIN COPY AND/OR AN IMAGE. IT IS REQUIRED TO COMPLY WITH THE SITES STANDARDSDEFINED IN THIS DOCUMENT. Featured Marketing Area (FMA) 150 px - 300 px Promotional Area only contain 0 to 5 promos (If no promos, area rolls up) 50 px - 250 px General Content Area No pixel Limit BMW MARKETING GUIDELINES MARCH 2012 PAGE 75 WEBSITE CORPORATE IDENTITY. INTERIOR PAGE SIDE NAVIGATION STANDARDS. Side Navigation Standards: • If the website has side navigation, it is required to stay consistent throughout. • Personal dealer logos may not be present in the masthead. The masthead is required to state the dealer’s name, address and phone number(s). See following page for reference. BMW MARKETING GUIDELINES MARCH 2012 PAGE 76 WEBSITE CORPORATE IDENTITY. INTERIOR PAGE NAVIGATION STANDARDS. 980 px Masthead 70 px THIS AREA MAY CONTAIN COPY AND/OR AN IMAGE. IT IS REQUIRED TO COMPLY WITH THE SITES STANDARDSDEFINED IN THIS DOCUMENT. Featured Marketing Area (FMA) 150 px - 300 px Promotional Area only contain 0 to 5 promos (If no promos, area rolls up) 50 px - 250 px General Content Area No pixel Limit BMW MARKETING GUIDELINES MARCH 2012 PAGE 77 TYPOGRAPHY - WEBSITE HOMEPAGE ASSETS. HEADLINES. SUGGESTED GUIDELINES: TYPEFACE: Headlines are written in BMW Type Global Pro Bold. Settings for justification have to be customized. BMW GLOBAL PRO BOLD HEADLINE Headlines should be written in all-caps and appear in 85% black on a light background or 100% white on dark backgrounds. For FMAs of any size, font size should always be 30 pt. The line spacing is the same value at 30 pt. The tracking for headlines and subheadlines is -45, the setting for kerning is ‘Optical.’ BMW MARKETING GUIDELINES MARCH 2012 PAGE 78 SETTINGS: TYPOGRAPHY - WEBSITE HOMEPAGE ASSETS. SUBHEADLINES. SUGGESTED GUIDELINES: Subheads are written in BMW Type Global Pro Bold. Settings for justification have to be customized. Subheads should be written in all-caps and appear in 85% black on a light background or 100% white on dark backgrounds. TYPEFACE: BMW GLOBAL PRO BOLD SUBHEADLINE For FMAs of any size, font size should always be 20 pt. The line spacing is the same value at 20 pt. The tracking for headlines and subheadlines is -45, the setting for kerning is ‘Optical.’ BMW MARKETING GUIDELINES MARCH 2012 PAGE 79 SETTINGS: TYPOGRAPHY - WEBSITE HOMEPAGE ASSETS. BODY COPY. SUGGESTED GUIDELINES: The typeface for body copy text is BMW Type Global Pro Regular. Body copy should be written in proper-case and appear in 85% black on a light background or 100% white on dark backgrounds. For FMAs of any size, font size should always be 14 pt. The line spacing is the same value at 30 pt. The tracking for headlines and subheadlines is 0, the setting for kerning is ‘Optical.’ BMW MARKETING GUIDELINES MARCH 2012 PAGE 80 TYPEFACE: BMW Global Pro Regular Body copy SETTINGS: LAYOUT PRINCIPLES WEBSITE HOMEPAGE ASSETS. COPY PLACEMENT & SINGLE CTA EXAMPLE. BMW MARKETING GUIDELINES MARCH 2012 PAGE 81 LAYOUT PRINCIPLES WEBSITE HOMEPAGE ASSETS. COPY PLACEMENT & DOUBLE CTA EXAMPLE. BMW MARKETING GUIDELINES MARCH 2012 PAGE 82 LAYOUT PRINCIPLES WEBSITE HOMEPAGE ASSETS. COPY PLACEMENT & DOUBLE CTA EXAMPLE. BMW MARKETING GUIDELINES MARCH 2012 PAGE 83 BMW GLOSSARY. BMW MARKETING GUIDELINES MARCH 2012 PAGE 84 BMW COPY GUIDELINES. A ALPINA CLASSIC wheels BMW Assist™ BMW Performance Driving School active-charcoal micro-filters aluminum front and rear subframes BMW Assist™ Safety Plan BMW Performance Team ActiveE Ambient Lighting BMW Auto Start-Stop function BMW Roadside Assistance ActiveHybrid American Le Mans Series (ALMS) BMW center BMW TeleServices ActiveHybrid technology anti-lock disc brakes (ABS) BMW Ultimate Service® Active Knee Protection anti-roll (always lowercase C, never use dealership) Active Roll Stabilization anti-roll stabilizer bars Adaptive Headlights armrests Adaptive LED headlights Auto Start-Stop Adaptive Transmission Control (ATC) Auto Start-Stop button Advanced Turbo technology aerodynamics airbags air vent control all-electric vehicle all-new all-season tires all-season traction all-wheel drive all-wheel-drive system BMW MARKETING GUIDELINES MARCH 2012 PAGE 85 BMW Certified Pre-Owned BMW CleanEnergy BMW ConnectedDrive BMW EfficientDynamics BMW Financial Services B-pillars Brake Drying Brake Energy Regeneration system Brake Fade Compensation Brake Stand-by features B BMW Golfsport C bi-xenon headlights bmw-golfsport.com Carbon Fiber Reinforced Plastic (CFRP) BluePerformance BMW Group Fleet Program carbon-fiber roof Bluetooth® BMW Group Corporate Fleet Program center console Bluetooth® Hands-Free calling BMW i Center Operator Bluetooth® Wireless Technology BMW Maintenance Program Certified Pre-Owned BMW ActiveE BMW Motorsport Client Advisor (also client advisor) BMW ActiveE Field Trial BMW Performance Aerodynamic Kit Climate Zone Verification BMW Apps BMW Performance Center Comfort Access system BMW COPY GUIDELINES. composite front rotors driver’s seat Factory-recommended maintenance Head Protection System (HPS) ConnectedDrive Driving Dynamics Control Foglights headrests Convenience Package Dynamic Brake Control (DBS) Front Head Protection Systems Head-Up Display Convertible (s) Dynamic Stability Control (DSC) front passenger airbags high-current Cornering Lights Dynamic Traction Control (DTC) front passenger’s seat high-intensity headlight washers front seats High Precision Direct Injection front seats high-resolution screen Full Color (no hyphen) Hill Descent Control (HDC) Full Color Head-Up Display hybrid electric-gas engines Coupe (s) coupe-like silhouette crash test E Efficient Transmissions EfficientDynamics D Electronically controlled engine cooling Dakota Leather Electronic Damping Control Dark Wood trim Electronic limited-slip differential G iDrive Diesel with BluePerformance Technology Electronauts gear shift indicator iDrive Controller email Gran Coupe impact-measured deployment enhanced-fuel economy Gran Turismo inline 6 H inline 6-cylinder engine (also sixcylinder) Direct Ignition system with knock control Double-Clutch Transmission EPA-estimated figures Double-wishbone multi-link aluminum front suspension European Delivery European Model Shown front and rear anti-roll bars Halogen free-form foglights Double VANOS HD Radio™ Double-VANOS steplessly variable valve F timing headlights BMW MARKETING GUIDELINES MARCH 2012 PAGE 86 I Integral-V multi-link aluminum rear suspension intelligent all-wheel-drive system BMW COPY GUIDELINES. J K Kidney Grille (also kidney grille) L Lane Departure Warning lb-ft LED Corona headlight-rings Le Mans LifeDrive architecture light-alloy wheels Lime Rock Park lithium-ion technology long-wheelbase sedan metallic paint P Roadster (s) M Drive Panoramic Sunroof rollover protection M Drive Dynamic Mode (MDM) Parking Assistant Rollover Protection Systems Mobile Office Pearl Metallic Run-Flat Tires Modern Line Performance Center Delivery Program Modern turbine design Power adjustable, heated, Moonroof folding body-color side-view mirrors Motorsport power seats multi-link pre-set distance N Q Nappa Leather New Vehicle Limited Warranty no-cost option Luxury Line O Luxury Seating Package onboard navigation system M Option Allowance (also option allowance) Maintenance Program Upgrade manual shift mode BMW MARKETING GUIDELINES MARCH 2012 PAGE 87 R rain-sensing windshield wipers with adjustable speed Real Time Traffic Information (RTTI) Rear View Camera rear-wheel drive red contrast stitching retractable, high-intensity headlight washers S safety-belt tensioners SAC® SAV® Sedan (s) self-leveling rear suspension Series (1 Series, 3 Series, 5 Series, etc.) Service and Warranty Information booklet side panels Siena six-cylinder (also 6-cylinder) Smart Airbags soft-top sport automatic transmission Sport shift mode BMW COPY GUIDELINES. Sports Activity Coupe® TwinPower Turbo Sports Activity Vehicle® TwinPower Turbo V-8 engine Sport Line two-stage, front-impact airbags Sports Wagon (s) split-folding Star Spoke light-alloy wheels steering wheel-mounted paddle shifters street-legal hybrids Steptronic automatic transmission stereo-vision technologies Sun Reflective Technology surround sound U Ultimate Service® Ultimate Driving Machine® ultrawide-bandwidth 0–60 (not possessive) 100% electric, 100% BMW 10-speaker system 400-hp (hyphenated when a modifier) VANOS 400 horses Vehicle-specific equalizing 4.4-liter W TeleService xDrive test drive (never hyphenated) Xenon Adaptive Headlights BMW MARKETING GUIDELINES MARCH 2012 PAGE 88 “from” 0 to 60 (possessive) Valvetronic technology X traffic sign recognition # 400 hp tail lights The Ultimate Driving Machine® Z V Surround View T Y 4-way lumbar support 4-wheel 5-Double spoke 8-speed steptronic automatic transmission BMW VEHICLE GUIDE. BMW MARKETING GUIDELINES MARCH 2012 PAGE 89 BMW MODELS. 1 Series Coupes128i and 135i Convertibles128i and 135i 3 Series Sedans 328i, 328i xDrive , 335i, 335d and 335i xDrive Coupes 328i, 328i xDrive, 335i, 335is and 335i xDrive Convertibles328i and 335i and 335is Sports Wagon328i and 328i xDrive ActiveHybridActiveHybrid 3 (available Q3 2012) 5 Series Sedans 528i, 528i xDrive, 535i, 535i xDrive, 550i and 550i xDrive ActiveHybridActiveHybrid 5 Gran Turismo535i Gran Turismo, 535i xDrive Gran Turismo 550i Gran Turismo, 550i xDrive Gran Turismo 6 SeriesCoupes640i, 650i, 650i xDrive Convertibles640i, 650i, 650i xDrive Gran Coupe 640i, 650i, 650i xDrive (available Q2, Q3 2012) 7 Series Sedans 740i, 740Li, 750i, 750i xDrive, 750Li, 750Li xDrive and 760Li ActiveHybridActiveHybrid 750i, ActiveHybrid 750Li BMW ALPINA B7 BMW MARKETING GUIDELINES MARCH 2012 PAGE 90 BMW ALPINA B7 BMW MODELS. M 1 Series 1 Series M Coupe M3M3 Sedan, M3 Coupe, M3 Convertible M5M5 Sedan M6M6 Coupe, M6 Convertible X5X5 M X6X6 M X3 SAVX3 xDrive28i X3 xDrive35i X5 SAV X5 xDrive35i X5 xDrive35i Premium X5 xDrive35i Sport Activity X5 xDrive50i X5 xDrive35d X6 Sports Activity Coupe X6 xDrive35i X6 xDrive50i Z4 Roadster Z4 sDrive28i Z4 sDrive35i Z4 sDrive35is BMW MARKETING GUIDELINES MARCH 2012 PAGE 91 BMW REFERENCES. BMW MARKETING GUIDELINES MARCH 2012 PAGE 92 REFERENCES. BMW fonts and logos OnSight Solutions CenterNet – Marketing Portal – Corporate ID Tool (888) 678-1548 - ext. 115 or ext. 184 Retail co-op administration AVP advertising guidelines Ansira - bmwcoop@ansira.com CenterNet – Center Development Portal – Added Value Program Retail co-op claim form and event form CenterNet – Marketing Portal – Retail Co-op Advertising Online Ad Builder CenterNet - Marketing Portal - Ad Builder Preferred website providers: Cobalt - salesleads@cobalt.com Dealer.com - sales@dealer.com Naked Lime (formerly Reynolds and Reynolds) - sales@nakedlime.com I Make News bmwsupport@imninc.com DPS bmwenroll@dpscrm.com Max Systems maxbmw@maxadsystems.com BMW MARKETING GUIDELINES MARCH 2012 PAGE 93