Frequent Ticketing Errors
This document is an outline of frequent errors that cause travel agencies to receive debit memos.
It is not meant to replace your normal resources for fares, ticketing rules and regulations.
The references for taxes, surcharges, fees and CICs contained in this document are subject to
changes updates, additions and/or deletions at any time.
It is the travel agent’s responsibility to ensure that the most current CIC, contract rules, ticketing
instructions, or web information is used and applied at time of ticketing.
For further information or clarification of items contained herein, or for correct ticketing
transactions please contact Air Canada or the GDS.
Prepared by Linda Haberstock
Air Canada Sales Audit Department
Winnipeg
Revised May 2011
Subject to change without prior notice. Revised May 2, 2011.
List of CICs
The information provided in this document and in the CICs is subject to changes. It is the travel agent’s
responsibility to ensure that all rules and regulations are verified and applied at time of ticketing.
Subject
CIC Reference
GST Application (XG) Goods & Services
CIC*162/31
QST Application (XQ) Quebec Sales Tax
CIC*162/7
HST Application (RC) Harmonized Sales Tax
CIC*162/5
GST Exemption for Government Entity, and
GST for Aboriginals
CIC*162/33
Continuous Journey
Connecting Flights (Schedule, Charter, Cruise)
CIC*162/50
Plating
CIC*26/13
Corporate Contract Fares
CIC*160/35
Reduced Rate Travel (AD75 / AD50)
CIC*170/19
Escapes Program
CIC*170/8
Bereavement travel (Bereave)
CIC*160/33
Back to Back Ticketing/Throwaway Tickets
CIC*26/19
CRS Bookings and Ticketing Procedures
CIC*170/49
Changes
CIC*160/29
Q - Navcan, Insurance and YQ Fuel Surcharges
Verify general rule
AIF (SQ) Airport Improvement Fees
CIC*162/10
ATSC (CA) Air Travellers Security Charge
CIC*162/25
Taxes on Charges and Fees
CIC*162/162
Infants
CIC*26/2
Children and Infant Discounts
CIC*160/116
Attendant Travel Procedures
CIC*57/15
CICs are accessed through the GDS. Contact your GDS if you are unable to access.
Subject to change without prior notice. Revised May 2, 2011.
2
CIC*162/33 - GST Exemption
For Government issued tickets:
Revenue Canada advised that some Provincial and Territorial Governments are granted GST relief at point of
purchase. Provincial/Territorial Government employees purchasing airline tickets must provide the issuing
office/agency with a statement of certification. As the statement of certification may vary by province/ territory, the
following wording, as developed by Revenue Canada, must be included:
“This is to certify that the property, and or services ordered, purchased hereby, are for the use of, and are being
purchased by, (Name of Provincial / Territorial Government Department or Institution) with Crown funds, and are
therefore not subject to the Goods and Services Tax.”
The above exemption applies only when the government body is billed directly by the issuing office/agency.
If the provincial government employee purchases a ticket with his/her own funds, even if travelling on government
business, he/she is not relieved from the GST. These types of purchases include purchases by employees, which
are reimbursed through petty cash, and, purchases which are made with a credit card issued in the name of the
employee. Once the GST certificate is presented to the agency and GST exemption is established, the ticket must
be cross- referenced correctly. The certificate must be retained on file by the agency for 7 years to support each
‘GST Exempt’ ticket issued.
The travel agent must maintain meticulous records (copies of exemption certificates) that would serve as evidence
of the exemption. If evidence cannot be documented or retained at the time of the sale, then the applicable taxes
must be collected.
The ticket must indicate the name of the government body, and COF to indicate the certificate is kept on file by
the agency. Example: Social Services COF
A service fee of $25 CA/US (plus applicable taxes) will be assessed for missing or an incorrect cross-reference where a tax
exemption may apply.
NOTE:
The Federal Government and Provincial Government Entities for Quebec can also be exempted from paying the
QST provided that the above requirements are met. Refer to CIC*162/7
The Federal Government and Provincial Government Entities for Nova Scotia, New Brunswick and Newfoundland
are not exempt from paying the HST. Refer to CIC*162/5
For aboriginal issued tickets:
Natives, native bands and native band-empowered entities are required to pay the GST on the purchases of air
transportation. However, the band or band-empowered entity may file a General Rebate application for the GST
paid, as per “GST Technical Information Bulletin B-039 ADMINISTRATIVE POLICY ON APPLICATION OF GST
TO INDIANS“.
Subject to change without prior notice. Revised May 2, 2011.
3
Example: GST exemption for Government issued tickets
Conjunctive Tickets
9617728980
AIR CANADA
ENDORSEMENTS/RESTRICTIONS
ORIGIN/DESTINATION
YWG/YWG
SOCIAL SERVICES COF
DATE OF ISSUE
TRAVEL AGENCY’S NAME
TRAVEL AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
BOOKING REFERENCE
ABCDEF
01 JUL 09
PASSENGER NAME
SMITH/R MR
O/X
CARRIER
FROM
WINNIPEG
AC
TO
AC
TORONTO
FLIGHT
CLASS
DATE
ISSUED IN EXCHANGE FOR
TIME
190
Y
01 JUL 09
6:00
175
Y
06 JUL 09
19:35
STATU
S
FARE BASIS / TICKET DESIGNATOR
NOT VALID
BEFORE
YI
OK
OK
NOT VALID
AFTER
ALLOW
Y1
TO
WINNIPEG
TO
TO
FARE
CAD
2024.00
FARE CALCULATION
YWG AC YYZ Q3.00 Q15.00 994.00 Y1 AC YWG Q 3.00 Q 15.00 994.00 Y1 CAD 1024 SQ 20.00 YWG + 25.00 YYZ
EQUIV. FARE PAID
CA
9.90
TAX
SQ
45.00
TAX
FORM OF PAYMENT
APPROVAL
TOUR CODE
AX 373534345561009
TOTAL FARE
CAD
CPN
AIRLINE CODE
FORM
2078.90
~ 014 9617728980
SERIAL
NUMB
ER
6
CK
ISS
014
CK
/
COMMISSION
TAX
0
COMM
RATE
DO NOT MARK OR WRITE IN THE WHITE AREA ABOVE
A service fee of $ 25 CA/US (plus applicable taxes) will be assessed for missing or incorrect cross-reference where an
exemption may apply.
Note: AIFs (SQ) are subject to the GST, QST and HST as applicable to each airport of departure irrespective of
the type of journey or point of sale. AIFs must be shown and collected on the ticket to which the AIFs apply.
ATSC (CA) for tickets sold in Canada for domestic travel:
• $4.67 per emplanement where GST does apply to the ticket, with a max of $9.34
• $4.95 per emplanement where GST does not apply to the ticket, with a max of $9.90
Taxes and Fees
Q Navcan, Insurance
YQ Fuel Surcharges
SQ Airport Improvement Fees
CA Air Travellers Security Charge
Taxes on Charges and Fees
Verify general rule
CIC*162/10
CIC*162/25
CIC*162/162
For complete list of applicable taxes and fees, use the applicable GDS transaction followed by the country code:
Example: FTAX-CA FQNTAX/CA or FTAX-US FQNTAX/US
Subject to change without prior notice. Revised May 2, 2011.
4
CIC*162/50 - Continuous Journey for Canadian tax purposes
GST (XG) Canadian Goods and Services: for application CIC*162/31
QST (XQ) Quebec Sales Tax: for application CIC*162/7
HST (RC) Harmonized Sales Tax: for application CIC*162/5
ATSC (CA) Canadian Air Travellers Security Fee: for application CIC*162/25
AIF (SQ) Canadian Airport Improvement Fee: for application CIC*162/10
Some exemptions may apply:
When two or more tickets are issued for different portions of a single continuous journey, the ticket may be GST, QST,
HST, AIF or ATSC exempt if issued in connection with an international ticket as long as the conditions and restrictions
regarding stopovers and/or connections are met.
• Domestic or transborder connection is within 4 hours. Over 4 hours is considered a stop.
• International connection is within 24 hours. Over 24 hours is considered a stop.
GST, QST, HST, AIF
Exempt if connecting within 24 hours to international ticket or journey. The exemption allows one stop in either direction
inbound or inbound. If stop in both directions outbound and inbound the tax is not exempt. For tax exemption, the domestic
ticket must be cross referenced in the endorsement box with Carrier, Flight Number Date, Origin and Destination of the
connecting Flights (see below).
AIFs
Subject to GST, QST, and HST as applicable to each airport of departure irrespective of type of journey or point of sale.
ATSC
Exempt if the domestic ticket is connecting within 24 hours to an international ticket or journey. There are no stops allowed
in either direction inbound or outbound for ATSC exemption. If a stop exists in either inbound or outbound direction, then
ATSC will apply (unlike the GST, QST, HST, AIF which does allow a stop in either direction). For ATSC exemption, the
domestic ticket must be cross referenced in the endorsement box with the Carrier, Flight Number, Date, Origin and
Destination of both the outbound and inbound connecting flights. The endorsement box of all connecting ticket(s) must be
cross-referenced showing the following information:
Scheduled Flights
•
•
•
•
Carrier, flight number, date and (O&D) of connecting scheduled flights (require both inbound & outbound
connections when ATSC exempt)
Air Canada 014 connecting ticket number ( if space permitted in endorsement box)
Example: AC 856 28MAR YYZ/LHR or 014 3721621112
Note: OAL ticket number is NOT an acceptable cross-reference without the connecting carrier flight number,
date, origin and destination of the connecting flights.
Charter Flights
•
•
•
•
Endorse “Conx to Charter”
Carrier, flight number date and O&D of connecting flights (require both inbound & outbound when ATSC
exempt)
Air Canada 014 connecting ticket number (if space permitted in endorsement box)
Example: AC993 28MAR YYZ/PVR or 014 3721 621112
Connection with a Cruise
Endorse “Conx to Cruise,” port of sail, sail date and length of cruise (i.e. 7 days – 7D). Example: Conx to Cruise name MIA
28/11/09 7D
Tickets issued in conjunction with International travel must connect at one point, either outbound or inbound in order for the
trip to be considered continuous journey for tax exemptions as outlined in CIC*162/50.
Subject to change without prior notice. Revised May 2, 2011.
5
If the travel agent does not issue all tickets making the “continuous journey”, the travel agent must maintain, for 7 years,
records on file (copies of all documents, which would serve as evidence that the journey was “continuous” and that all
conditions were satisfied regarding stopover restrictions.) If evidence cannot be documented, or retained at time of sale,
then the applicable taxes MUST be collected.
Example: Continuous Journey Tax Exemption, connecting to a scheduled flight
Conjunctive Tickets
AIR CANADA
9617728980
ENDORSEMENTS/RESTRICTIONS
ORIGIN/DESTINATION
YWG/YWG
AC 856 28 JUL YYZ/LHR
AC 857 06 AUG LHR/YYZ
DATE OF ISSUE
ABCDEF
15 JUL 09
PASSENGER NAME
SMITH/R MR
O/X
CARRIER
FROM
WINNIPEG
AC
TO
AC
TORONTO
TRAVEL AGENCY’S NAME
TRAVEL AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
BOOKING REFERENCE
FLIGHT
CLASS
DATE
ISSUED IN EXCHANGE FOR
TIME
190
Y
28 JUL 09
6:00
175
Y
6 AUG 09
19:35
STAT
U
FARE BASIS / TICKET DESIGNATOR
NOT VALID
BEFORE
Y1
OK
OK
NOT VALID
AFTER
ALLOW
Y1
TO
WINNIPEG
TO
FARE CAD 2024.00
FARE CALCULATION
YWG AC YYZ Q3.00 Q15.00 994.00 Y1 AC YYZ Q3.00 Q15.00 994.00 Y1 CAD 2024.00 SQ 20.00 YWG + 8.00 YYZ
TAX SQ
TAX
FORM OF PAYMENT
XG
1.40
APPROVA
L
AX 373534345561009
TOTAL FARE
CAD
*
28.00
CPN
AIRLINE CODE
FORM
2053.40
~ 014 9617728980
SERIA
L
NUMB
ER
6
TOUR CODE
CK
ISS
014
CK
0
TAX
28.00
COMM
RATE
DO NOT MARK OR WRITE IN THE WHITE AREA ABOVE
No stopover in YYZ -- therefore:
•
•
The CA does NOT apply on the domestic ticket, the $17.00 CA applies to and on international ticket
*The YYZ SQ is only $8.00 CA for connecting passengers
Subject to change without prior notice. Revised May 2, 2011.
6
Example: Continuous Journey Tax Exemption, connecting to charter
Conjunctive Tickets
AIR CANADA
9617728980
ENDORSEMENTS/RESTRICTIONS
ORIGIN/DESTINATION
AC 993 28 JUL YYZ/PVR
AC 990 06 AUG PVR/YYZ
YWG/YWG
DATE OF ISSUE
ABCDEF
15 JUL 09
PASSENGER NAME
TRAVEL AGENCY’S NAME
TRAVEL AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
BOOKING REFERENCE
ISSUED IN EXCHANGE FOR
SMITH/R MR
O/X
FROM
CARRIER
WINNIPEG
TO
AC
AC
TORONTO
FLIGHT
CLASS
190
Y
175
Y
TIME
28 JUL
09
16 AUG
09
6:00
19:35
STAT
US
FARE BASIS / TICKET DESIGNATOR
NOT VALID
BEFORE
Y1
OK
NOT VALID
AFTER
ALLOW
Y1
OK
TO
WINNIPEG
TO
FARE
2024.00
CAD
FARE CALCULATION22
YWG AC YYZ Q3.00 Q12.00 99400 Y1 AC YYZ Q3.00 Q15.00 994.00 Y1 CAD 2024.00 SQ 20.00 YWG + 25.00 YYZ
EQUIV. FARE PAID
CA
* 9.90
TAX
45.00
SQ
TAX
APPROVA
L
FORM OF PAYMENT
XG
2.25
TOTAL FARE
2099.15
CAD
AX 373534345561009
CPN
AIRLINE CODE
~ 014 9617728980
FORM
SERIA
L
NUMB
ER
6
TOUR CODE
CK
ISS
014
CK
/
COMMISSION
0
TAX
COMM
RATE
DO NOT MARK OR WRITE IN THE WHITE AREA ABOVE
•
•
•
•
1 stopover in YYZ -- therefore: for CA tax purposes, because a stopover exists where the two tickets intersect (Aug 6th in
YYZ), each ticket must be taxed separately. The AIF must be shown and collected on ticket to which the AIF applies.
$4.95 CA applies per emplanement on the domestic ticket, to a max of $9.90.
$17.00 CA also applies on the international ticket for the CA Intl rate.
$20.00 for YYZ SQ and 20.00 for YUL SQ + tax
Note: The GST exemption allows for 1 stopover either inbound or outbound, when connecting to international ticket. No stopovers are allowed for
CA exemption, if stopover the CA applies on both the domestic and international tickets.
AIFs (SQ) are subject to GST, QST and HST as applicable to each airport departure irrespective of the type of journey or point of sale. A service fee
of $25.00 CA/US (plus applicable taxes) will be assessed for missing or an incorrect cross-reference where a tax exemption may apply.
Subject to change without prior notice. Revised May 2, 2011.
7
Example: Continuous Journey Tax Exemption, connecting to cruise
Conjunctive Tickets
AIR CANADA
9617728980
ENDORSEMENTS/RESTRICTIONS
ORIGIN/DESTINATION
YYZ/YYZ
CNX TO RCCL MIA 28 JUL 09 7D
DATE OF ISSUE
TRAVEL AGENCY’S NAME
TRAVEL AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
BOOKING REFERENCE
ABCDEF
15 JUL 09
PASSENGER NAME
SMITH/R MR
O/X
CARRIER
FROM
TORONTO
AC
TO
AC
MIAMI
ISSUED IN EXCHANGE FOR
DATE
TIME
910
Y
28 JUL 09
06:00
919
Y
06 AUG 09
19:35
FLIGHT
CLASS
STATU
S
FARE BASIS / TICKET DESIGNATOR
NOT VALID
BEFORE
Y1
OK
OK
NOT VALID
AFTER
ALLOW
Y1
TO
TORONTO
TO
FARE
FARE CALCULATION
CAD
1871.00
YYZ AC MIA Q 7.50 928.00 Y1 AC YYZ Q7.50 928.00 YI CAD 1871.00 SQ 25..00 YYZ XT- XY 8.07 XF 5.19 AY 2.88
EQUIV. FARE PAID
CA
8.42
SQ
XG
25.00
1.25
TAX
35.04
US
TAX
FORM OF PAYMENT
17.40
XT
TOTAL FARE
CAD
APPROVAL
TOUR CODE
AX 373534345561009
CPN
AIRLINE CODE
FORM
1958.11
~ 014 9617728980
SERIAL
NUMB
ER
CK
ISS
6
014
CK
/
COMMISSION
TAX
COMM RATE
0
DO NOT MARK OR WRITE IN THE WHITE AREA ABOVE
The Air Travellers Security Charge (ATSC-CA) is NOT exempt when connecting to a cruise, as this is not connecting with Air
transportation. The above example is considered a ‘Transborder’ itinerary.
ATSC for Domestic travel sold in Canada:
• $ 4.67 per emplanement where GST does apply to the ticket, with a max of $ 9.34
• $ 4.95 per emplanement where GST does not apply to the ticket, with a max of $9.90
ATSC for Transborder travel sold in Canada:
• $ 7.94 per emplanement where GST does apply to the ticket, with a max of $15.89
• $ 8.42 per emplanement where GST does not apply to the ticket, with a max of $16.84
ATSC for International travel sold in Canada:
• $17.00 for International travel
ATSC for Transborder travel sold outside Canada:
• $7.94 per emplanement where GST does apply to the ticket, with a max of $15.89
• $8.42 per emplanement where GST does not apply to the ticket, with a max of $16.84
ATSC for International travel sold outside Canada:
• $17.00 per international travel
AIFs are subject to GST, QST and HST as applicable to each airport of departure irrespective of type of journey or point of sale.
Taxes and Fees
Q
SQ
CA
AY
Navcan, Insurance & YQ Fuel Surcharges
Airport Improvement Fees
Air Travellers Security Charge
US Security Fee
Taxes on Charges and Fees
Verify general rule
CIC*162/10
CIC*162/25
CIC*162/6
CIC*162/162
For complete list of applicable taxes and fees, use the applicable CRS transaction followed by the country code:
Example: FTAX-CA
FQNTAX/CA or FTAX-US FQNTAX/US
A service fee of $25.00 CA/US (plus applicable taxes) will be assessed for a missing or an incorrect cross-reference where a tax
exemption may apply.
Subject to change without prior notice. Revised May 2, 2011.
8
CIC*26/13 - Use of Air Canada Plate
The commission structure of the plating carrier applies.
When travel is issued on another carrier but in conjunction with Air Canada where 2 separate tickets are required, the Air
Canada ticket number, and/or the AC flight number, date, origin and destination MUST be cross-referenced in the
endorsement box to avoid a service charge.
($50.00 CA/US service charge will be assessed for the missing / incorrect cross reference of the conjunctive Air
Canada travel.)
When travel is issued on another carrier and Air Canada is not part of the itinerary, the Air Canada plate may be used
without a service fee only if the other carrier is listed in the “exceptions” under CIC*26/13 for Ticketing and Plating Policy and
Exceptions, and provided a valid published fare is used.
Therefore before using the AC 014 plate, ensure the other carrier is listed under the “exceptions” under the CIC. If the OAL
carrier is not listed, a debit memo will be issued for a service fee of $50.00 plus GST, QST or HST.
The Air Canada Plate MAY NOT BE USED when ticketing other carriers’:
• Contracted fares
• Agreements / Contracts
• Private fares
• Published fares that specify in the sales restriction that the ticketing must be on the OAL Plate
Air Canada does not maintain other carriers’ agreements, contracts or private fares and will issue Debit Memos for undercollected fares and / or over-claimed commissions. Agencies will be required to pay the Air Canada Debit Memos and settle
directly with the other carrier.
No other exceptions will be authorized by Air Canada.
Note: Ticketing and Plating CIC*26/13 and Interline agreement CIC*26/8 are separate documents.
Subject to change without prior notice. Revised May 2, 2011.
9
Example: Cross-reference for plating when in conjunction with Air Canada travel
(issued in CAD)
Conjunctive Tickets
AIR CANADA
9617728980
ENDORSEMENTS/RESTRICTIONS
ORIGIN/DESTINATION
MKE/MKE
AC 369 YYZ MKE 22 JUL
DATE OF ISSUE
TRAVEL AGENCY’S NAME
TRAVEL
AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
BOOKING REFERENCE
ABCDEF
15 JUL 09
PASSENGER NAME
SMITH/R MR
O/X
CARRIER
FROM
MILWAUKEE
NW
FLIGHT
CLASS
DATE
ISSUED IN EXCHANGE FOR
TIME
STATU
FARE BASIS / TICKET DESIGNATOR
107
Y
22 JUL 09
6:00
OK
Y
108
Y
31 JUL 09
19:35
OK
Y
NOT VALID
BEFORE
NOT VALID
AFTER
ALLOW
TO
ATLANTA
NW
TO
MILWAUKEE
TO
TO
FARE
FARE CALCULATION
USD
1049.30
CAD
1210.00
MKE YX ATL 524.65 Y YX MKE 524.65 Y USD 1049.30 EQU CAD 1210.00 XT- AY 5.76 ZP 7.62 XF 8.65
= ( MKE 3.00 ATL 4.50USD )
TAX
90.75
US
TAX
TAX
FORM OF PAYMENT
22.03
XT
CAD
APPROVAL
TOUR CODE
AX 373534345561009
1322.78
CPN
AIRLINE CODE
~ 014 9617728980
FORM
SERIAL
NUMB
ER
CK
ISS
6
014
CK
/
COMMISSION
TAX
0
COMM
RATE
DO NOT MARK OR WRITE IN THE WHITE AREA ABOVE
Taxes and Fees
Q Navcan, Insurance
YQ Fuel Surcharges
SQ Airport Improvement Fees
Verify general rule
AY US Security Fee
CIC*162/6
CIC*162/10
Taxes on Charges and Fees
CIC*162/162
There is no GST for tickets originating in US or Saint-Pierre-et-Miquelon, irrespective of where payment is made.
The GST does not apply to international journeys.
Domestic segments of an international journey are not GST taxable.
For a complete list of applicable taxes and fees, please use the applicable GDS transaction followed by the country code:
Example: FTAX-CA FQNTAX/CA or FTAX-US FQNTAX/US
Subject to change without prior notice. Revised May 2, 2011.
10
CIC*160/35 - Corporate Contract Fares
•
•
•
•
•
•
Valid contract number MUST appear in the TOUR CODE Box. Example: CC1234
ALL conditions and restrictions of the applicable published fare apply
Fares Basis Code will be followed by a slash and ticket designator “CORP”. Example: JOW/CORP
Tickets must be issued in the applicable booking class of the fare paid
Tickets must be issued in accordance with the terms of the contract
Contracts have expiry dates
Note: When ticket issued with corporate contract includes an Air Canada Authorization, the contract number
must appear in the tour code box and the Authorization number(s) must be shown in the endorsement box. Failure to
comply with your ticketing instructions will result in a Debit Memo.
($50.00 CA/US service charge + tax will be assessed for the missing/ incorrect cross reference of the Air Canada
contract number.)
Common errors are:
• No contract # in the Tour Code Box
• Incorrect Fare Basis Code
Incorrect contract # in the Tour Code Box
Incorrect contract formats for net fares
Example: Corporate Contract ticket with Authorization number
Conjunctive Tickets
AIR CANADA
9617728980
ENDORSEMENTS/RESTRICTIONS
ORIGIN/DESTINATION
YWG/YWG
V9HBM12345AB
DATE OF ISSUE
TRAVEL AGENCY’S NAME
TRAVEL AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
BOOKING REFERENCE
ABCDEF
15 JUL 09
PASSENGER NAME
SMITH/R MR
O/X
CARRIER
FROM
TORONTO
AC
TO
AC
LONDON
FLIGHT
CLASS
DATE
ISSUED IN EXCHANGE FOR
TIME
190
Y
28 JUL 09
06:00
175
Y
16 AUG 09
19:35
STATU
S
FARE BASIS / TICKET DESIGNATOR
NOT VALID
BEFORE
Y/CORP
OK
OK
NOT VALID
AFTER
ALLOW
Y/CORP
TO
TORONTO
TO
TO
FARE
CAD
CA
XG
SQ
YQ
GB
UB
FARE CALCULATION
3098.00
17.00
1.25
25.00
38.00
47.58
26.25
TOTAL FARE
CAD
YYZ AC LHR 1549.00 Y/CORP AC YYZ 1549.00 Y/CORP
SQ 25.00 YYZ
FORM OF PAYMENT
AX 373534345561009
CPN
TOUR CODE
AIRLINE CODE
FORM
3253.08
~ 014 9617728980
SERIAL
NUMB
ER
6
CC1234
CK
ISS
014
CK
/
0
TAX
COMM RATE
DO NOT MARK OR WRITE IN THE WHITE AREA ABOVE
Taxes and Fees
Q Navcan, Insurance
YQ Fuel Surcharges
SQ Airport Improvement Fees
Taxes on Charges and Fees
Verify general rule
AY US Security Fee
CIC*162/6
CIC*162/10
CIC*162/162
GB UK Travel Tax
CIC*162/14
For a complete list of applicable taxes and fees, please use the applicable GDS transaction followed by the country code:
Example: FTAX-CA FQNTAX/CA or FTAX-US FQNTAX/US
Subject to change without prior notice. Revised May 2, 2011.
11
CIC*170/19 - Reduced Rate Travel (AD75/50)
AD75 Authorization numbers entitle agency personnel to a 75% reduction (and 50% for spouses AD50) on applicable fares,
when travelling on Air Canada, Air Canada Express® (Sky Regional Airlines Inc., Jazz, Central Mountain Air, Air Alliance/Air
Georgian), Lufthansa, and the Austrian Airline Group (Austrian, Lauda Air, Tyrolean Airways, Rheintaflug).
Reservations and issuance of reduced rate tickets are subject to the published rules and conditions for travel as specified for
each fare type, along with all applicable taxes, fees and surcharges.
Cancel and rebook are not permitted to secure space outside the required ticketing deadlines.
Booking Codes for
Air Canada / Air Canada Express®
First Class
N/A
Executive-North America & International
J fares (book in Z class) - (Z fares excluded)
Refer to fare rule to ensure an agent discount is permitted
Y fares (book in B class) within Canada (Z fares excluded)
Y and B fares to the USA, Hawaii, Puerto Rico
(Z fares excluded)
Refer to fare rule to Ensure an agent discount is permitted
Y and B fares (book in B class) for International
(Z fares excluded)
Refer to fare rule to Ensure an agent discount is permitted
Economy-North America
Economy- International
LH / OS
operated
O / O
Z / R
S / N
S / N
•
J/AD75 travel in AC Executive must be booked and ticketed in Z class, using applicable ‘J’ fare. The ticket cannot
be booked in 'J' class.
•
The complete 12 digit-alpha numeric Air Canada AD75 reduced rate authorization number, must be clearly
indicated in the tour code box of both tickets and in the PNR. Example: A91234567001
•
An AD75 Authorization number can only be used once. It cannot be reused for another trip or file.
•
AD75 numbers are subject to BLACKOUT periods.
•
It is the agent’s responsibility to check for blackouts, as they are subject to change without notice.
•
During Blackout periods, travel is permitted for:
ƒ AD75 for standby or AD50
ƒ AD50 for confirmed bookings anytime within 21 day of first outbound flight for all segments.
•
If itinerary has one or more segments within a blackout period, the blackout applies to the entire journey.
•
When blackouts specify reservations permitted within 72 hours of departure, this applies to each segment of the
itinerary.
•
Confirmed Executive “Z” class travel must be priced with applicable J fare, and can only be booked within 72 hours
of departure of each segment. For segments with departures over 72 hours of booking, book and ticket in "Y" class,
and once within the 72 hours of that segment’s departure, segment can be upgraded to “Z” class.
•
Fare Basis Code must indicate discount. Example: Y/AD75 for the employee and Y/AD50 for spouse
•
When other Interline Carriers are part of a reduced rate journey, it is the travel agent’s responsibility to contact the
other airline directly for full approval in advance of ticket issuance. The OAL authorization number or approval
reference must be cross-referenced in the endorsement box of the AC ticket and the PNR. When discount is taken
on OAL portion and no OAL authorization has been indicated, a Debit Memo will be issued for the full value.
•
Not valid for: Commission, Cash Rewards, Frequent Flyer Miles accumulation, Advance seat selection, VATs,
Inventory clearance or waitlisting, denied boarding compensation, protection or re-routing on other carriers, travel
in Executive Class® when accompanied by infant, Seniors discount, PTAs, MPD as payment, Codeshare and
charter flights or with other promotions.
Subject to change without prior notice. Revised May 2, 2011.
12
Example: AD75 Ticket
Conjunctive Tickets
AIR CANADA
ENDORSEMENTS/RESTRICTION
9617728980
ORIGIN/DESTINATION
15 JUL 09
TRAVEL AGENCY’S NAME
TRAVEL
AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
YYZ/YYZ
PASSENGER NAME
ISSUED IN EXCHANGE FOR
SMITH/R MR
O/X
CARRIER
FROM
TORONTO
AC
TO
AC
MONTREAL
DATE
CLASS
FLIGHT
432
439
B
B
TIME
STATUS
FARE BASIS / TICKET DESIGNATOR
22 JUL 09
07:30
OK
Y/AD75
30 JUL 09
18:30
OK
Y/AD75
NOT VALID
BEFORE
NOT VALID
AFTER
ALLOW
TO
TORONTO
TO
FARE
FARE CALCULATION
CAD
239.50
EQUIV. FARE PAID
CA
9.34
TAX
XG
14.69
TAX
SQ
45.00
TAX
XQ
1.96
YYZ AC YUL Q3.00 Q15.00 101.75 Y/AD75 AC YYZ AC Q3.00 Q15.00 101.75 YAD75 CAD 239.50
FORM OF PAYMENT
AX 373534345561009
CPN
TOTAL FARE
CAD
310.49
SQ 25.00 YYZ + 20.00 YUL
APPR
OVAL
AIRLINE CODE
FORM
~ 014 9617728980
SERIAL
NUMBER
TOUR CODE
A91234567001
CK
ISS
6
CK
014
COMMISSION
/
TAX
COMM
RATE
0.00
0
DO NOT MARK OR WRITE IN THE WHITE AREA ABOVE
Note: For applicable surcharges, refer to ticketed fare rule.
Example: AD75 Ticket during Blackout Period (for standby travel)
Conjunctive Tickets
AIR CANADA
9617728980
ENDORSEMENTS/RESTRICTION
ORIGIN/DESTINATION
YYZ/YYZ
DATE OF ISSUE
TRAVEL AGENCY’S NAME
TRAVEL AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
BOOKING REFERENCE
ABCDEF
15 JUL 09
PASSENGER NAME
SMITH/R MR
O/X
CARRIER
FROM
TORONTO
AC
TO
AC
Montreal
FLIGHT
OPEN
OPEN
CLASS
DATE
B
B
TIME
OPEN
ISSUED IN EXCHANGE FOR
STATUS
OPEN
NOT VALID
BEFORE
FARE BSIS / TICKET DESIGNATOR
Y/AD75
SA
SA
NOT VALID
AFTER
ALLOW
Y/AD75
TO
TORONTO
TO
FARE
CAD
CA
FARE CALCULATION
239.50
9.34
YYZ AC YUL Q3.00 Q15.00 101.75 Y/AD75 AC YYZ
AC Q3..00. Q15.00 101.75 Y/AD75 CAD 219.48 SQ 25.00 YYZ + 20.00 YUL
TAX
XG
14.69
TAX
SQ
45.00
TAX
FORM OF PAYMENT
XQ
1.57
TOTAL FARE
CAD
APPROVAL
AX 373534345561009
CPN
310.10
TOUR CODE
A91234567001
AIRLINE CODE
~ 014 9617728980
FORM
SERIAL
NUMBER
6
CK
ISS
014
CK
/
COMMISSION
0.00
TAX
COMM
RATE
DO NOT MARK OR WRITE IN THE WHITE AREA ABOVE
For space available tickets: Complete flight, date and time boxes as open. Enter SA in the 'STATUS' box.
AIFs (SQ) are subject to GST, QST and HST as applicable to each airport departure irrespective of the type of journey or
point of sale. The AIF must be shown and collected on ticket to which the AIF applies.
Example: XG 14.69 = 5% GST x 239.50 FARE + 9.34 CA + 25.00 YYZ SQ + 20.00 YUL SQ
XQ 1.57 = 7.5% QST x 20.00 YUL SQ + 1.00 GST (5% GST x 20.00 YUL SQ =1.00 GST)
Subject to change without prior notice. Revised May 2, 2011.
13
Example: Executive Class AD75 requires booking in 'Z' class
Conjunctive Tickets
9617728980
AIR CANADA
ENDORSEMENTS/RESTRICTION
ORIGIN/DESTINATION
YYZ/YYZ
DATE OF ISSUE
TRAVEL AGENCY’S NAME
TRAVEL AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
BOOKING REFERENCE
ABCDEF
15 JUL 09
PASSENGER NAME
SMITH/R MR
O/X
CARRIER
FROM
TORONTO
AC
TO
AC
MIAMI
FLIGHT
791
792
CLASS
Z
Y
DATE
ISSUED IN EXCHANGE FOR
TIME
17 JUL 09
6:00
27 AUG 09
19:35
STATU
S
NOT VALID
BEFORE
FARE BASIS / TICKET DESIGNATOR
J/AD75
J/AD75
OK
OK
NOT VALID
AFTER
ALLOW
TO
TORONTO
TO
FARE
CAD
CA
FARE CALCULATION
1022.00
7.94
YYZ AC LAX Q7.50 503.50 J1/AD75AC YYZ Q7.50 503.50 J1/AD75
XT = ( US 33.98 + AY3.01 + XF 5.42)
SQ 25.00YYZ
TAX
XY
8.43
TAX
XG
SQ
52.74
25.00
TAX
FORM OF PAYMENT
XT
42.41
TOTAL FARE
CAD
APPROVAL
AX 373534345561009
CPN
TOUR CODE
A91234567001
AIRLINE CODE
FORM
1158.52
~ 014 9617728980
SERIAL
NUMB
ER
CK
ISS
6
014
CK
/
COMMISSION
TAX
0
COM
M
RATE
DO NOT MARK OR WRITE IN THE WHITE AREA ABOVE
XG 52.74 = ( 5% GST x 1022.00 fare + 7.94 CA = 51.49 ) + ( 5% GST x 25.00SQ = 1.25 )
CA is based on chargeable emplanement in Canada and differs depending on where the ticket is acquired.
As this is a transborder return trip, $7.94 CAD for one-way is assessed as only one enplanement in Canada.
Taxes and Fees:
Q
YQ
SQ
CA
AY
Navcan, Insurance
Fuel Surcharges
Airport Improvement Fees
Air Travellers Security Charge
US Security Fee
Taxes on Charges and Fees
Verify general rule
CIC*162/10
CIC*162/25
CIC*162/6
CIC*162/162
For a complete list of applicable taxes and fees, please use the applicable GDS transaction followed by the country code:
Example: FTAX-CA FQNTAX/CA or FTAX-US FQNTAX/US
Subject to change without prior notice. Revised May 2, 2011.
14
CIC*170/8 *S* Escapes Program
Escapes are valid for travel originating in Canada on carriers and booking class as indicated:
Air Canada / Air Canada
Express®
United Airlines
S Class on Air Canada, Air Canada Express®, Air Alliance, Central Mountain flights 7200-7299 only
Lufthansa
G Class on UA true flights as long as travel originates in Canada & 1st flight leg is on AC
operated flights. Travel on UA can only be to USA. UA* flights operated by United
Express, series UA 5000, UA 6000, UA 7000 are excluded.
S Class on LH operated flights only
Austrian Airline Group
N Class on OS operated by Austrian Airlines, Lauda Air, Tyrolean Airways & Rheintalflug
•
'Original' Bookings are permitted only within 14 days of departure day. Cancel and rebook is not permitted to
secure space outside the required ticketing deadline of 14 days.
•
Travel must originate Canada with the 1st segment on Air Canada, Air Canada Express®, Austrian Airlines, or
Lufthansa operated flights.
•
The complete 12 Alpha-numeric reduced rate authorization number must be indicated in both the Tour Code Box of
travel agent’s and companion’s tickets. Example: E9SES1234567 (A $50.00 + tax ticketing error fee will apply for
missing/incorrect authorization numbers)
•
S Escapes Travel, per CIC*170/8 must also be indicate in the PNR in order for validation.
•
Fare Basis Code : SESCAPES
•
Cross-reference the companion’s ticket with the agent’s ticket. The Escapes Authorization number can only be
used once; it cannot be reused for another trip or file.
•
The Travel Agent and Companion must travel together throughout the entire journey, at the same Escape fare, and
must be on the same PNR.
•
When travelling within 2 seasons, such as departing in low season and returning in high season, the fare is to be
calculated at 50% of each season’s fare.
•
All Taxes & Surcharges that apply to any published fare, including the AIF Fees, Navcan, Insurance, and Canadian
Air Travel Security Charge (ATSC).
Not Permitted with Escapes travel
Advance Seat Selection
Stand-By Travel or Waitlisting
Denied Boarding Compensation / refunds
Re-issues, any changes to Itinerary and/or Names
Commission, Cash Rewards
Request for inventory clearance
Frequent Flyer Miles Accumulation
Any Codeshare flights
VMPD or VMCO s
Agency Waiver Authorizations ( VATS )
Not combinable with any other Air Canada’s promotions
It is mandatory to comply with all escapes travel requirements to avoid receiving a debit memo for the difference between
the Escapes fare and the applicable fare.
Refer to CIC*170/11 ESCAPES * Z * program for travel in Executive Class.
Subject to change without prior notice. Revised May 2, 2011.
15
Example: ESCAPES ticket
Conjunctive Tickets
AIR CANADA
ENDORSEMENTS/RESTRICTION
TRVLG WITH COMP. 0149617728981
9617728980
TRAVEL AGENCY’S NAME
TRAVEL AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
ORIGIN/DESTINATION
01 JUL 09
YUL/YUL
PASSENGER NAME
ISSUED IN EXCHANGE FOR
SMITH/R MR
O/X
CARRIER
FROM
X
O
MONTREAL
AC
TO
TORONTO
TO
VANCOUVER
FLIGHT
DATE
CLASS
TIME
407
S
02 JUL 09
10:00
AC
109
S
02 JUL 09
AC
114
S
12 JUL 09
STATU
S
FARE BASIS / TICKET DESIGNATOR
NOT VALID
BEFORE
SESCAPES
13:15
OK
OK
SESCAPES
23:55
OK
SESCAPES
NOT VALID
AFTER
ALLOW
TO
MONTREAL
FARE
FARE CALCULATION
458.00
CAD
YUL AC x/YYZ AC Q20.00 Q3.00 YVR 206.00 LESCAPES AC YUL Q20.00 Q3.00 206.00 LESCAPES CAD 458.00 SQ 8.00 YYZ + 20.00 YUL
+ 15.00 YVR
EQUIV. FARE PAID
9.34
CA
TAX
XG
25.51
TAX
43.00
SQ
TAX
FORM OF PAYMENT
38.37
XQ
APPROVAL
TOTAL FARE
CPN
E9SES2881844
AIRLINE CODE
FORM
574.22
CAD
TOUR CODE
AX 373534345561009
~ 014 9617728980
SERIAL
NUMB
ER
CK
ISS
6
CK
014
COMMISSION
/
TAX
COMM
RATE
0.00
0
DO NOT MARK OR WRITE IN THE WHITE AREA ABOVE
XG 25.51 = (5% GST x 458.00 Fare + 9.34 CA + 20.00 YUL SQ + 15.00 YVR SQ + 8.00 YYZ SQ)
XQ 38.37 = (7.5% QST x 458.00 Fare + 9.34 CA + 20.00 YUL SQ + 24.36 GST)
(5% GST x 458.00 Fare + 9.34 CA + 20.00 YUL SQ = 24.36 GST. The QST does not apply to the YVR or YYZ SQ)
AIFs are subject to GST/QST/HST as applicable to each airport departure irrespective of type of journey or point of sale.
The AIF must be shown and collected on ticket to which the AIF applies.
Example: ESCAPES companion ticket
Conjunctive Tickets
AIR CANADA
9617728981
ORIGIN/DESTINATION
ENDORSEMENTS/RESTRICTION
TRVLG WITH COMP.
YUL/YUL
0149617728980
DATE OF ISSUE
BOOKING REFERENCE
01 JUL 09
ABCDEF
PASSENGER NAME
TRAVEL AGENCY’S NAME
TRAVEL AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
ISSUED IN EXCHANGE FOR
JONES/R MR
O/X
X
O
CARRIER
FROM
MONTREAL
AC
TO
TORONTO
TO
VANCOUVER
FLIGHT
CLASS
DATE
TIME
STATU
S
407
S
02 JUL 09
10:00
AC
109
S
02 JUL 09
13:15
OK
OK
AC
114
S
12 JUL 09
23:55
OK
FARE BASIS / TICKET DESIGNATOR
NOT VALID
BEFORE
SESCAPES
NOT VALID
AFTER
ALLOW
SESCAPES
SESCAPES
TO
MONTREAL
FARE
FARE CALCULATION
458.00
CAD
YUL AC x /YYZ AC YVR Q20.00 Q3.00 YVR 206.00 LESCAPES AC YUL Q20.00 Q3.00 206.00 LESCAPES CAD 458.00 SQ 8.00 YYZ + 20.00 YUL + 15.00 YVR
EQUIV. FARE PAID
9.34
CA
TAX
25.51
XG
TAX
43.00
SQ
TAX
FORM OF PAYMENT
XQ
38.37
TOTAL FARE
CAD
APPROVAL
AX 373534345561009
CPN
TOUR CODE
E9SES2881844
AIRLINE CODE
FORM
574.22
~ 014 9617728981
SERIAL
NUMB
ER
6
CK
ISS
014
CK
/
COMMISSION
0.00
TAX
COMM RATE
0
DO NOT MARK OR WRITE IN THE WHITE AREA ABOVE
Taxes and Fees:
Q Navcan, Insurance
Verify general rule
XG GST
CIC*162/31
YQ Fuel Surcharges
CA Air Travellers Security Charge
CIC*162/25
XQ QST
CIC*162/7
SQ Airport Improvement Fees
CIC*162/10
Taxes on Charges & Fees CIC*162/162
For complete list of applicable taxes and fees, use the applicable GDS transaction followed by the country code.
Example: FTAX-CA
FQNTAX/CA or FTAX-US FQNTAX/US
Subject to change without prior notice. Revised May 2, 2011.
16
CIC*160/33 - Bereavement Travel
The North American policy allows an advance purchase waiver on published fares (except T, E, S, L and P and J, C, D, Z Executive class)
for travel within Canada, and between Canada-US, including Hawaii and Puerto Rico, provided bereavement information is given prior to
ticketing.
The International policy offers a private bereavement fare (except: Japan to Canada and Canada to/from Hong Kong) provided the
bereavement information is given prior to ticketing.
Fare basis code: ‘BEREAVE’ booking class M (IF M class is not available, book in Y class)
- Travel Agent MUST contact Air Canada for authorization.
- Authorization number MUST be in the TOUR CODE BOX of the ticket and on the PNR.
- Ticket MUST be referenced “BEREAVE TRAVEL” CIC*160/33 in the endorsement box.
- Ensure that all required information is also included in PNR. Failure to do so will result in a debit.
- Travel must commence within 7 days of reservation
- Instant Ticketing with North America Itineraries and within 72 hours after booking with International itineraries
Documents/information required for immediate discount prior to departure:
- In case of death: death certificate, funeral director's statement/coroner's statement.
- Name of deceased immediate family member, relationship to passenger. Name, address, date and phone number of where funeral is
to be held.
- In case of imminent death: A letter from the treating physician on official letterhead that clearly defines the situation as one of imminent
death of family member.
- Name, Address, Phone# of attending physician and of location of dying immediate family member
If Authorization cannot be obtained prior to ticketing, then the passenger must pay the full fare, and request a deferred refund with the
required documents within 90 days of completing travel, for International travel only
Not Valid for: Open Return, stopovers, Interline travel, Air Canada Vacations, Charters, AC Codeshare flights, Interline flights, other airlines
ticket stocks/plates, bookings in Executive/First or travel due to illness which is not life threatening or for settling an Estate
Example: International Bereavement Ticket with the AC Authorization
AIR CANADA
Conjunctive Tickets
9617728980
ENDORSEMENTS/RESTRICTIONS
BEREAVE
ORIGIN/DESTINATION
YUL/YUL
BOOKING REFERENCE
ABCDEF
ISSUED IN EXCHANGE FOR
DATE OF ISSUE
PASSENGER NAME
SMITH/R MR
O/
FROM
X
TORONTO
TO
LONDON
TO
TORONTO
FARE
CAD
1456.00
EQUIV. FARE PAID
CA
17.00
TAX
SQ
25.00
XG
1.25
TAX
YQ
38.00
TAX
GB
46.35
UB
26.25
TOTAL FARE
CAD
1609.85
01 JUL 09
CARRI
ER
AC
AC
FLIGHT
401
402
CLASS
M
DATE
02 JUL 09
TIME
6:00
M
15 AUG 09
19:35
STA
TS
OK
OK
TRAVEL AGENCY’S NAME
TRAVEL AGENCY’ADDRESS
TRAVEL AGENCY’S IATA #
FARE BASIS / TICKET
DESIGNATOR
BEREAVE
BEREAVE
NOT VALID
BEFORE
NOT VALID
AFTER
ALLOW
FARE CALCULATION
YYZ AC LHR AC 728.00.00 BEREAVE AC YYZ 728 .00 BEREAVE SQ 25.00 YYZ YQ38.00
FORM OF PAYMENT
AX 373534345561009
CPN
APPRO
VAL
AIRLINE CODE
~ 014 9617728980
6
FORM
SERI
AL
NUM
BER
TOUR CODE
V9BER12345AB
CK
ISS
014
CK
/
COMMISSIO
N
0
TAX
COMM
RATE
XG 1.25 = 5% x 25.00 YYZ SQ
AIFs are subject to GST/QST/HST as applicable to each airport of departure irrespective of type of journey or point of sale.
The AIF must be shown and collected on ticket to which the AIF applies.
Subject to change without prior notice. Revised May 2, 2011.
17
Taxes and Fees:
Q Navcan, Insurance
YQ Fuel Surcharges
CA Air Travellers Security Charge
SQ Airport Improvement Fees
Verify general rule
XG GST
CIC*162/31
CIC*162/25
CIC*162/10
GB UK TAXES
Taxes on Charges & Fees
CIC*162/14
CIC*162/162
For complete list of applicable taxes and fees, use the applicable GDS transaction followed by the country code.
Example: FTAX-CA FQNTAX/CA or FTAX-US FQNTAX/US
CIC*26/19 - Back to Back Ticketing/Throwaways
CIC*170/49 - CRS Booking and Ticketing Procedures
Air Canada specifically prohibits:
Back to Back Ticketing:
These are tickets comprised of a combination of 2 or more round-trip excursion fares, end-to-end and/or using coupons from
2 or more tickets issued at round-trip fares for the Purpose of circumventing applicable tariff rules such as advance
purchase/minimum stay requirements. Customers shall not purchase one or more tickets or use flight coupons of one or
more tickets in order to obtain a lower fare than would otherwise be applicable.
The CRS will not guarantee these fares although they are auto-priced because the agency booked two separate trips on one
PNR, and therefore manipulated the fare quotation system. The CRS will auto price this itinerary because it thinks this is one
trip and looks at the 1st and last sector for minimum stay requirement. Air Canada will issue debit memos for this violation.
Throwaway Tickets:
These are tickets sold as round trip excursion fares to be used for one-way travel or the purchase of a ticket from a point
other than the passenger’s actual originating city or to a point beyond the passenger’s actual destination.
The practice of selling a ticket with a fictitious point of origin or destination in order to undercut the applicable fare is contrary
to the Industry Resolutions and applicable tariffs and fares, even if the passenger asks for such a ticket.
We are reminded, by our Law Branch, that non-compliance with these instructions constitutes a breach of Section 2.1 of
the Passenger Sales Agency Agreement, and section 14.3 of Passenger Sales Agency Rules. In such event, Section
13.2 of the Passenger Sales Agency rules on Indemnities and Waivers applies, and default action may be taken.
***ALL CRS BOOKINGS*** must be ticketed as per tariff rules or immediately cancelled in the CRS when not required, prior
to departure.
You may not:
• Hold inventory for future sales
• Create duplicate bookings, or multiple bookings and cancellations to extend ticketing time limits
• Create fictitious or speculative bookings, including blocking or holding a reservation due to expected demand
or customer’s indecision, under any circumstances
• Make name changes; name corrections are only permitted if misspelled
• Book and ticket using more than one CRS system at a time
• Use AC Airline designator to store flight information on a carrier not listed in the CRS
• Enter segments created for test or training purposes using the Air Canada designator
• Create Booking in one System and Ticket in another if using more than one CRS
For additional information on CRS Bookings & Ticketing, please refer to CIC*170/49.
Subject to change without prior notice. Revised May 2, 2011.
18
CIC*170 / 105 TICKET CHANGES AND CIC*160 / 29 CHANGES
Changes may require additional charges for the difference between the fare of the original ticket and the new fare
plus change fees applicable to the fare of original ticketed fare.
Changes to round trip fare journeys, prior to commencement of travel:
• Changes to the Outbound requires the entire itinerary to be repriced using current and applicable fares. All the
rules of the new fare must be met, including: Advance Purchase, Sale period, Blackouts, Inventory, Same city
pairs, Flight Restrictions, Min & Max Stay, or any other conditions of original fare.
• If the new fare is of higher value, the difference is fare must be collected plus the applicable change fee.
• If the new fare is of a lower fare, the fare difference is lost and a change fee must be collected.
• Changes to the Inbound may be made anytime provided no change to city pairs. Min and Max stay, Seasonality,
day or time, blackout, Inventory is available and a change fee is collected.
• If these provisions are not met, the value of the ticket can be used according to policy “Ticket Validity and
Ownership policy” towards future travel CIC*26/76.
Changes to round trip fare journeys after travel started:
• Changes to the outbound on round trip fares may be made anytime as long as the following provisions are met: no
change to city pairs, Min and Max stay, seasons/day or time, Inventory is available, and a change fee is collected.
• If these provisions are not met, follow procedures in CIC*160/29.
Note: A ticket exchange involving a currency conversion is based on the BSP/ROE of the original date of issue, not the
BSR/ROE of the date of the exchange.
Refer to CIC*160/29 “Ticketing Changes, Procedures and Exceptions” for:
Application of change fees on: Single fare components, multi fare component journey, circle trip journeys, end on end
journeys, and to One Way fares.
Non-Refundable round trip and one way fares: The value of an unused ticket may be applied towards the purchase of
new AC tickets provided the customer notifies AC of the cancellation on/prior to the original ticketed departure time of their
flight, failure will:
• For round trip fares, renders the remainder of the ticket null and void
• For one way fares, renders the coupon for that flight and connecting flights void as per CIC*170/78
Fully unused Non-Refundable tickets, the ticket must be exchanged, and the outbound of new travel must commence
within one year of the **ORIGINAL ** ISSUE DATE, regardless of any other reissues.
Partially used Non-Refundable tickets, all travel must be completed within one year of original outbound date. All
conditions of original fare must be met.
Additional CIC references applicable to exchanges:
•
•
•
•
•
•
•
•
•
CIC*170/101
CIC*170/4
CIC*170/17
CIC*77/1
CIC*160/34
CIC*162/162
CIC*26/76
CIC*160/29
CIC*160/5
Change Fee Collection Procedures and Fees
Name Correction
Negative Tax / Residual Value
Schedule change (SKCH) General Policy and Handling Guidelines
Downgrades
Taxes on Change Fees
Ticket Validity and Ownership Policy
Ticketing Changes Procedures and Exceptions
Death Exceptions Policy
Please contact your GDS for further assistance on changes. Debit memos will be issued, for changes issued
outside the guidelines.
Subject to change without prior notice. Revised May 2, 2011.
19