FALL 2012/ SPRING 2013/SUMMER 2013
NEW YORK CITY COLLEGE OF TECHNOLOGY
CITY UNIVERSITY OF NEW YORK
HUMAN SERVICES DEPARTMENT
(718) 260-5135
HUS4804: MANAGEMENT CONCEPTS IN HUMAN SERVICES
Section Number:
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Instructor:
______
______
Email Address: _____________________________Office Hours:________________ ______
Course Description: This course examines the nature of human services management. Attention
is given to building the foundation, pursuing the mission, and managing the non-profit
organization. The focus is on strategies and efforts that make human services organizations and
programs more effective and humane.
Prerequisites:
HUS 4701 and HUS 3610
Credits
3 Credits, 3 Hours
Required Texts:
Kettner, P.M. (2002). Achieving excellence in the management of human service organizations.
Boston, MA: Allyn and Bacon.
Course Requirements:
Attendance as described in the college catalogue
Midterm examination
Term project: written (APA Style) and oral presentation
Final examination
Compliance with CUNY’s Policy on Academic Integrity (attached to this syllabus)
Grading:
Midterm examination
Term project – written
Term project – oral presentation
Participation
Final examination
30%
25%
10%
5%
30%
Instructional/Learning Methods:
Lectures, group projects, case studies, discussions, class presentations.
Professors, please note: Please submit the mid term exam to the course coordinator by the
second week of classes and the final exam by mid-semester. Professors may provide students
with additional written instructions and supplemental assignments but may not change the course
requirements. Please submit a copy of handouts and instructions to the course coordinator.
HUS 4804 Revised 06/12 MP
Course Objectives:
Knowledge and Measurable Outcomes:
Upon completion of this course students will:
Knowledge
1. Explain the role of a manager in a human service
organization.
Measurable Outcomes
In midterm exam and
weekly assignments,
students will be able to
describe the manager’s role
in a human services
organization.
2.
Demonstrate an understanding of management
organizational theories.
In midterm exam and
weekly assignments,
students will be able to
demonstrate competency
relating to management
organizational theories.
3.
Explain the importance of structure and options for
departmentalization.
In midterm exam, students
will demonstrate
understanding of
departmentalization.
4.
Explain the concepts of job and work design and
redesign.
In midterm exam, students
will discuss their
knowledge on job and work
design and redesign.
5.
Demonstrate an understanding of the major theories of
motivation and rewards.
6.
7.
8.
9.
In midterm exam, students
will demonstrate their
understanding of the major
theories of motivation and
rewards.
Provide an understanding of the types of data needed by In final exam, students will
internal and external constituents.
indicate the data needed by
constituents.
Evidence an understanding of program budgeting.
In final exam, students will
discuss the importance of
program budgeting.
Demonstrate an understanding of the significance of
In final exam, students will
human resource planning.
demonstrate their
knowledge of human
resource planning.
Explain the difference among job analysis, job
In final exam, students will
description, and job specifications
compare and contrast jobs
HUS 4804 Revised 06/12 (MP) Page 2 of 9
10. Evidence an understanding of sound recruitment
practices
11. Discuss the process of maximizing employee potential
through training and development.
12. Describe the components of monitoring and evaluating
organizational efforts and accomplishments.
Skills and Measurable Outcomes:
Upon completion of this course students will be able to:
Skills
1. Write a mission statement for human service
organizations.
analysis, job description,
and job specifications.
In final exam, students will
describe effective
recruitment practices.
In final exam, students will
demonstrate their
knowledge of training and
development.
In final exam, students will
demonstrate their
knowledge of monitoring
and evaluation within an
organization.
Measurable Outcomes
In term paper, students will
state the mission of agency
selected for term project.
In term paper, students will
provide an organizational
chart of selected agency.
In term paper, students will
utilize the text to assess
(sub)systems of selected
agency.
In term paper, students will
apply job-design concepts
to a role in selected agency.
In midterm exam, students
will identify rewards used
in an agency.
In classroom activities and
assignments, students will
create an illustration of line
item, function, and program
budgets.
2. Develop an organizational chart for a human service
organization.
3. Assess internal and external systems and subsystems
of human services organizations.
4. Apply job-design concepts to a specific organization
and job.
5. Identify reward systems within a human service
organization.
6. Create an illustration of line item, functional, and
program budgets.
7. Prepare a job announcement and plan a structured
interview that complies with the human resource law.
In classroom activities and
assignments, students will
develop a job
announcement for a human
services organization.
HUS 4804 Revised 06/12 (MP) Page 3 of 9
Attitudes and Measurable Outcomes:
Upon completion of this course students will have:
Attitudes
1. Demonstrate the values and attitudes of the human
service profession.
Measurable Outcomes
In class presentation and
discussions, students will
reflect their level of
commitment and respect for
the human service
profession.
2. Demonstrate respect for differences in culture,
race/ethnicity, religion, gender, sexual orientation, age,
and disabilities as they apply to human service
administration.
In class discussions and
presentation, students will
reflect their respect and
sensitivity to cultural
differences.
3. Appreciate change as vital and essential to the
maintenance and growth of institutions.
In class discussions and
presentation, students will
demonstrate their
appreciation for change as
part of institutional
development.
In class discussions and
presentation, students will
reflect their understanding
of the value of individuals
and organizations.
In class discussions and
activities, students will
work collaboratively in
small groups to discuss the
planning and
implementation of
programs.
In class discussions and
presentation, students will
reflect their growth and
commitment to selfdevelopment.
Students’ attendance and
behavior will be reflected in
their class attendance and
participation grade.
4. Believe in the inherent competencies and resources of
individuals and of organizations and their potential to
change and improve.
5. Commit to work collaboratively in planning and
implementing programs.
6. Commit to ongoing self-development as well as others
with whom they work
Students will be expected to come to class on time and
act within a professional manner in the classroom.
Students will be expected to participate in classroom
discussions.
HUS 4804 Revised 06/12 (MP) Page 4 of 9
HUS 4804
Management Concepts in Human Services
WEEKLY ASSIGNMENTS*
SESSION
1
TOPIC
Introduction to the Course and Review of Course Requirements
Perspectives on excellence in management
Kettner*
Ch. 1
2
Developing a theory for the management of
human service organizations.
Ch. 2
3
4
Understanding the organization from a systems perspective
Using structure to support the mission
Ch. 3
Ch. 4
5
Using job design; Motivation and reward systems
Ch. 5
Ch. 6
6
1st period: Mid-term examination on Chapters 1 – 6
2nd period: Using data to achieve excellence
Ch. 7
7
Managing resources to support excellence
Ch. 8
8
Human resources planning;
Job analysis
Ch. 9
Ch. 10
9
Recruitment, selection and hiring practices
Ch. 11
10
Staff training and development
Ch. 12
11
Supervision, appraisal, rewards, termination
Ch 13
12
Evaluating organizational effectiveness
Ch. 14
13
Written term project and class presentation outline due;
Case Analyses / Class presentations
14
Case Analyses / Class presentations/ Recap
15
Final Exam
**Additional readings and learning activities may be assigned by the professor.
HUS 4804 Revised 06/12 (MP) Page 5 of 9
HUS 4804 TERM PROJECT
This project is an application of the concepts you learned in this course to your field placement
agency. Your answers should be based on your experience and observations of the agency. You
will need a copy of the agency’s organizational chart and mission statement.
Written paper
Part 1: The agency and its mission. (2 pages)
State the mission of the agency and describe its revenue sources. Use the framework for
assessing the systems and subsystems that make up an organization (Kettner, Chapter 3) to
determine areas of strength and areas that need improvement at your agency. Include examples
of factors in the external environment that affect the function of the agency.
Part 2: Organizational structure (2 pages)
Examine your agency’s organizational chart. Discuss its formal structure. Provide examples of
how the structure of your agency affects its day to day work and its effectiveness in achieving its
mission. Refer to Kettner, Chapter 4. Note: You are required to attach a copy of your
agency’s organizational chart to your paper. Delete all names from the organizational
chart but leave the job titles and the names of programs and department.
Part 3: Personal reflection (2 pages)
Conclude with a personal reflection on your experience in terms of the management concepts
and skills you found most helpful to your development as a human professional. Topics may
include motivation and reward systems, recruitment and selection of employees, staff training,
supervision, and appraisals, etc. Provide specific examples from your field placement experience
as evidence of your understanding of the concepts you are describing.
Papers are due the 12th week of classes. The written assignment (APA format, one inch
margins, and 12 pt. font) should be at least six pages in length not including the
bibliography, the title page, and organizational chart.
Class presentation
The oral presentation must be based on the written paper. It should be ten to fifteen minutes in
length and presented from an outline. The outline for the oral presentation is due on the 12th
week of classes with the written paper. Do not staple the outline to the paper. Additional written
instructions will be provided by the professor.
HUS 4804 Revised 06/12 (MP) Page 6 of 9
ACADEMIC INTEGRITY STANDARDS
CUNY Policy on Academic Integrity
Academic Dishonesty is prohibited in The City University of New York and is punishable by
penalties, including failing grades, suspension and expulsion.
NEW YORK CITY COLLEGE OF TECHNOLOGY POLICY ON ACADEMIC INTEGRITY
Students and all others who work with information, ideas, texts, images, music, inventions, and
other intellectual property owe their audience and sources accuracy and honesty in using,
crediting, and citing sources. As a community of intellectual and professional workers, the
College recognizes its responsibility for providing instruction in information literacy and
academic integrity, offering models of good practice, and responding vigilantly and
appropriately to infractions of academic integrity. Accordingly, academic dishonesty is
prohibited in The City University of New York and at New York City College of Technology
and is punishable by penalties, including failing grades, suspension, and expulsion. The
complete text of the College policy on Academic Integrity may be found in the catalog.
Definitions and Examples of Academic Dishonesty
Cheating is the unauthorized use or attempted use of material, information, notes, study aids,
devices or communication during an academic exercise.
The following are some examples of cheating, but by no means is it an exhaustive list.
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Copying from another student during an examination or allowing another to copy your
work.
Unauthorized collaboration on a take-home assignment or examination.
Using notes during a closed-book examination.
Taking an examination for another student, or asking or allowing another student to take
an examination for you.
Changing a graded exam and returning it for more credit.
Submitting substantial portions of the same paper to more than one course without
consulting with each instructor.
Preparing answers or writing notes in a blue book (exam booklet) before an examination.
Allowing others to research and write assigned papers or do assigned projects, including
use of commercial term paper services.
Giving assistance to acts of academic misconduct/dishonesty.
Fabricating data (all or in part).
Submitting someone else’s work as your own.
Unauthorized use during an examination of electronic devices such as cell phones, palm
pilots, computers or other technologies to retrieve or send information.
HUS 4804 Revised 06/12 (MP) Page 7 of 9
Plagiarism is the act of presenting another person’s ideas, research or writings as your
own.
The following are some examples of plagiarism, but by no means is it an exhaustive list:
• Copying another person’s actual words without the use of quotation marks and footnotes
attributing the words to their source.
• Presenting another person’s ideas or theories in your own words without acknowledging
the source.
• Using information that is not common knowledge without acknowledging the source.
• Failing to acknowledge collaborators on homework and laboratory assignments.
Internet plagiarism includes submitting downloaded term papers or parts of term papers,
paraphrasing or copying information from the internet without citing the source, and “cutting and
pasting” from various sources without proper attribution.
Obtaining Unfair Advantage is any activity that intentionally or unintentionally gives a student
an unfair advantage in his/her academic work over another student.
The following are some examples of obtaining unfair advantage, but by no means is it an
exhaustive list:
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Stealing, reproducing, circulating or otherwise gaining advance access to examination
materials.
Depriving other students of access to library materials by stealing, destroying, defacing,
or concealing them.
Retaining, using or circulating examination materials which clearly indicate that they
should be returned at the end of the exam.
Intentionally obstructing or interfering with another student’s work.
Falsification of Records and Official Documents
The following are some examples of falsification, but by no means is it an exhaustive list:
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Forging signatures of authorization.
Falsifying information on an official academic record.
Falsifying information on an official document such as a grade report, letter of
permission, drop/add form, ID card or other college document.
HUS 4804 Revised 06/12 (MP) Page 8 of 9
HUS 4804 References
Anheier, H.(2005) Nonprofit organizations: theory, management, policy. New York: Routledge.
Bryson, J. (2004). Strategic planning for public and nonprofit organizations: a guide to
strengthening and sustaining organizational achievement. California: Jossey-Bass, 3rd ed.
Busch, Monique & Folaron, Gail (2005).Accessibility and clarity of state child welfare agency
mission Statements. Child Welfare, 84 (3), 415-430.
Dolgoff, F. (2006). Introduction to supervisory practice in Human Services. Baltimore:
University of Maryland.
Ginsberg, L., & Keys, P.R. (Eds.). (2006). New Management in human services. (3nd ed.).
Washington, DC: NASW Press.
Lucas, Georgina. (2005). The emerging sophistication in human service management: A
welcome and essential evolution. Journal of Community Practice, 13 (3), 107-114.
Internet resources
Center for Nonprofit Management
http://www.cnmsocal.org
Council for Nonprofit Innovation
http://www.cniweb.org/index.html
Free Management Library:
http://www.managementhelp.org/mgmnt/skills.htm
Support Center for Nonprofit Management: http://www.supportctr.org/resources-links.php
HUS 4804 Revised 06/12 (MP) Page 9 of 9
HUMAN SERVICES MANAGEMENT CLASS EXERCISES
http://www.cyberessays.com/Term-Paper-on-Human-Service-Manager-Exercise-Paper-Reinforce/6589/
HUS 4804 Revised 06/12 (MP) Page 10 of 9