Accenture Delivery Methods &
offshore delivery
Företagspresentation Uppsala
25 mars, 2009
Copyright © 2007 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Agenda
1st half (10.15-11.00)
1. Something about us
2. Facts about Accenture
3. Accenture Delivery Methods
2nd half (11.15-12.00)
1. Offshore experience
2. Consultant at Accenture
3. Questions
Copyright © 2007 Accenture All Rights Reserved.
2
About myself
Name:
Education:
Position:
Years with Accenture:
Roles:
Industry/Specialty:
Personal:
Jerker Sjögren
M Sc EE at LTH, Sweden
Senior Manager,
System Integration
11 years (5 years in Brazil)
Tester, Test lead,
Project / Program manager,
Advisor, Account responsible
Telecom, Billing, CRM,
Outsourcing
Married; Two daughters:
Carolina, 7 & Isabella, 5
”Foodie”, Boats, Diving
Copyright © 2007 Accenture All Rights Reserved.
3
About myself
Name:
Education:
Position:
Years with Accenture:
Roles:
Industry/Specialty:
Personal:
Henrik Boström
M Sc IT at UU, Sweden
Senior Systems Analyst,
System Integration
5 years
Developer, Designer,
Technical Team Lead
Resources, Finance
Outsourcing
Living in Uppsala
Daughter
Copyright © 2007 Accenture All Rights Reserved.
4
Agenda
1st half (10.15-11.00)
1. Something about us
2. Facts about Accenture
3. Accenture Delivery Methods
2nd half (11.15-12.00)
1. Offshore experience
2. Consultant at Accenture
3. Questions
Copyright © 2007 Accenture All Rights Reserved.
5
Om Accenture
•
•
•
•
•
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Globalt tjänsteföretag inom management, IT och
outsourcing
Brett tjänsteutbud med utveckling av strategi,
processer, organisation och teknologi
Gemensamt varumärke och affärsmodell för
konsekvent service till våra kunder världen över
1/3 av våra medarbetare anställda i offshorecenter,
en del av vår globala leveransmodell
Starkt erbjudande genom våra allianspartners
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Mer än 178 000 medarbetare i 49 länder varav drygt
950 i Sverige
Olika karriärmodeller anpassade efter
arbetsuppgifter
Resultatorienterad företagskultur
•
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Spännande arbetsuppgifter och balans i livet
Etik och Corporate Citizenship är viktigt
•
Copyright © 2007 Accenture All Rights Reserved.
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Vår tjänsteportfölj och strategiska leveransmodell
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Agenda
1st half (10.15-11.00)
1. Something about us
2. Facts about Accenture
3. Accenture Delivery Methods
2nd half (11.15-12.00)
1. Offshore experience
2. Consultant at Accenture
3. Questions
Copyright © 2007 Accenture All Rights Reserved.
8
Varför behövs metoder?
• Struktur
• Dokumenterad, paketerad erfarenhet
• Gemensamt språk
• Gemensamma arbetsmetoder
• Fördefinierad dokumentation och mallar
• ”Checklista” => proaktivitet
• Fokus kan läggas på att lösa arbetsuppgiften, inte struktur,
adminstration, planering
• Förutsägbarhet
• Trygghet
• Ökad möjlighet att leverera lyckade projekt
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Accenture Delivery Methods
Evolved over 25+ years, the Accenture Delivery Methods (ADM)
reflect Accenture’s established reputation for delivery
Copyright © 2007 Accenture All Rights Reserved.
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Accenture Delivery Methods
for Custom Development
Transition Points
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Copyright © 2007 Accenture All Rights Reserved.
ADM för olika tillfällen
Development
Accenture Insurance Solution
Accenture Life Insurance Platform (ALIP) - EA
Agile Development
Alnova - EA
Application Renewal - EA
Business Intelligence
Change Enablement
Custom Development
Custom Development with SOA Extension - EA
Custom Development - Portal (Accelerator)
Enterprise Content Management - EA
Enterprise Integration
Infrastructure
Joint Custom and Packaged Development - EA
Oracle
Packaged Development
Packaged Development with SOA Extension - EA
Packaged Development - Cùram (Accelerator)
PeopleSoft
Retek
SAP - Core
SAP Roll-Out
SAP - Core Banking (Accelerator)
Copyright © 2007 Accenture All Rights Reserved.
Development cont.
Service Transition
Siebel
Small Project Development - EA
Solution Realization - EA
Testing
Management Development
Program Management
Program & Project Management - EA
Service Termination - EA
Transformational Change Management
Strategy & Planning
Due Diligence
Enterprise Architecture Planning
Solution Planning - Outsourcing - EA
Solution Planning - SI&T
Operations
Application Management
Infrastructure Outsourcing – EA
EA = Early Adopter
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ADM: the V-model
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Custom Development Methods
Build
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Custom Development Methods
Build Application
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Custom Development Methods
Build and Test Application Components
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Custom Development Methods
Build and Test Application Components – CR Process
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Custom Development Methods
Development Process
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Custom Development Methods
Development Process - description
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Custom Development Methods
Status Reports
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Varför ADM?
• Ett konsekvent ramverk för metoder gör det enklare att navigera mellan
metoderna; du kan fokusera på projektarbetet utan att lära dig nya
metoder på varje projekt
• Samma erfarenhet och förväntningar mellan projekt skapar möjliggör
tätt samarbete med teamet och din teamledare från första dagen; du vet
vad du skall göra
• Ett gemensamt metodspråk betyder att du kan ta hjälp av kollegor från
hela världen, och du kan snabbt bli varm i kläderna i nya projekt
• Korrekt estimerade projektuppgifter gör att du kan driva arbetet framåt
med övertygelse och mot ett gemensamt mål
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Copyright © 2007 Accenture All Rights Reserved.
Accenture Delivery Methods
for Custom Development - DEMO
Transition Points
Copyright © 2007 Accenture All Rights Reserved.
Link ADM: http://adm.accenture.com
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Questions?
Copyright © 2007 Accenture All Rights Reserved.
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Agenda
1st half (10.15-11.00)
1. Something about us
2. Facts about Accenture
3. Accenture Delivery Methods
2nd half (11.15-12.00)
1. Offshore experience
2. Consultant at Accenture
3. Questions
Copyright © 2007 Accenture All Rights Reserved.
24
Why go off-shore?
Project cost
Effort
Timeframes
Risks
Support cost
•
Lower cost of
sourcing
•
Experts do it
more accurate
and faster
• Repeatedly
• Advantage of scale
done
and access of
skills and
resources
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Copyright © 2007 Accenture All Rights Reserved.
How does Accenture go off-shore?
Accenture is meeting a changed IT market with a global network of
delivery centers; 71.000 employees, including 1,500 Nordic and Baltic staff.
Toronto (1)
London (2)
Riga (1)
Prague
Dalian (1)
Bratislava (1)
Chicago (1)
Spain (2)
Atlanta (1)
Hyderabad (1)
Shanghai (1)
Manila (7)
Mumbai (3)
Wilmington (1)
Bangalore (3)
Chennai (1)
Sao Paulo (1)
Mauritius (1)
Figures in parenthesis represents the number of physical sites
Copyright © 2007 Accenture All Rights Reserved.
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Offshoring is a success factor for Accenture in
Sweden and continues to increase
• Approx 1000 employed in India per month
• Approximately 250-300 Indians in Swedish projects
• All larger IT project have offshore components today
• Increased turnover with 50% with good profitability
• “Sanity factor” rather than competitive advantage when competing in
today’s market
• Few of our competitors can compete with our organic growth at the
off-shore locations, utilizing the same methodology for delivery across
the globe
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Two different approaches adopted by the Onshore
Delivery Leadership heavily influenced their respective
offshore “experiences”.
Project A
Copyright © 2007 Accenture All Rights Reserved.
Project B
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Project A Comments on working with the DC
Mobilisation
"….my first impression is very positive. We have created a good starting
point for the project – all is left is to deliver". [Onshore Development Team
Lead]
Post Implementation
"the work with the IDC was very good and we were able to expand the
scope from core ABAP development into functional testing, conversion and
BW as well. [Onshore Development Team Lead]
"the project can be seen as a triumph and has in a way broken new ground
in delivering a truly collaborative solution with our Offshore colleagues. With
this in mind a special mention should go to our dedicated team at the India
Delivery Centre, who delivered not only 2/3 of all development but also
provided much needed on-site functional expertise in SAP Plant
Maintenance, Materials Management, Project systems and BW.
[Overall Delivery Lead]
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Project B Not so good.
• Many Delivery & Quality problems
• Frustration & excessive unplanned overtime, both onshore and offshore
• Witch hunts & finger pointing
• Time consuming escalation and intervention from DC and OG
management
• Cost overruns
• Delivered, but with much pain
• Soured experience for all concerned, including the client.
Copyright © 2007 Accenture All Rights Reserved.
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The offshore ratio depends on the project and client
maturity as well as the complexity of the system portfolio
High
Project/Client Maturity
• Interaction process
Project/Client Maturity
Dedicated
offshore
facility
• Development process
• Requirements / specifications
• Platforms & technologies
• Tools
System Complexity
• Data model
• Functionality
Low
On shore
Team (with
some off-shore)
High
• Types / number of interfaces
System Complexity
Low
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Copyright © 2007 Accenture All Rights Reserved.
Accenture Delivery Methods is adopted for multiple
geographies
On site
P r o je c t M a n a g e m e n t O f f i c e
C o n fig u ra tio n M a n a g e m e n t
A r c h i t e c t u r e T e a m : F u n c t i o n a l , T e c h n i c a l, D a t a
C o n c e p tu a l S o lu tio n
B u s in e s s A c c e p ta n c e T e s t
R e q u i r e m e n t s D e f in i t io n
T e c h n ic a l A c c e p ta n c e T e s t
Project
Dependent
F u n c tio n a l D e s ig n
P ro d u c t T e s t M o d e l & P re p
P ro d u c t T e s t E x e c u tio n
B u s in e s s P r o c e s s T e s t
B u s in e s s P ro c e s s T e s t
T e c h n ic a l T e s t
T e c h n ic a l T e s t
D a ta T e s t
D a ta T e s t
A s se m b ly T est
M o d el & P rep
A p p l i c a t io n A r c h i t e c t u r e
D e t a i le d D e s i g n
A s s e m b ly T e s t E x e c u tio n
U n it T e s t
Offshore
C o d e C o n s t r u c t io n
A r c h i t e c t u r e T e a m : F u n c t i o n a l, T e c h n i c a l, D a t a
C o n fig u r a tio n M a n a g e m e n t
P r o je c t M a n a g e m e n t O f f ic e
P ro d u c tio n S e r v ic e s
Copyright © 2007 Accenture All Rights Reserved.
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My offshore experience
Project with resources from Toronto, Bangalore, Riga, Madrid and Galway for
almost 2 years
200 resource team for a custom development project rolled out across a large
number of sites across the globe. Approx 140 FTEs located in India.
Main responsibilities for local resources
• Client contact
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•
Requirements and Scope definitions
Functional and High Level Design
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•
Integration Testing
Implementation and Deployment
Main responsibilities for offshore resources
• Detailed design
• Coding
• Unit testing
• System Testing
• Bug fixing
• Technical support
• Data Migration
• Application Maintenance
Copyright © 2007 Accenture All Rights Reserved.
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“The three key lessons learnt are communication,
communication and communication…”
…and additional lessons learnt includes:
•Follow and respect the established methodology and working process
•Clearly define handover points, entry/exit criteria, deliverables
•Plan technical connectivity early in the process
•Plan well ahead, involving the off-shore team as early as possible
•One Team, not “us and them”
•For larger, more complex engagements, embed onshore solution skills and
management strength into the offshore location
Copyright © 2007 Accenture All Rights Reserved.
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Off-shoring impacts
Offshoring will affect roles but not replace them
• Technical skills locally will be vital in the future as well
• Lead roles will need to be positioned locally
Offshoring is positive for business and personal development
• We have far greater possibilities to match resources with specific
competence and experience to open roles in projects
• Having experts of the specific area within a team gives opportunities
to learn and minimizes project risk
Copyright © 2007 Accenture All Rights Reserved.
35
Questions?
Copyright © 2007 Accenture All Rights Reserved.
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Agenda
1st half (10.15-11.00)
1. Something about us
2. Facts about Accenture
3. Accenture Delivery Methods
2nd half (11.15-12.00)
1. Offshore experience
2. Consultant at Accenture
3. Questions
Copyright © 2007 Accenture All Rights Reserved.
37
Varför Accenture?
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Spännande projekt i global miljö
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Ständiga utvecklingsmöjligheter och coaching
God kamratskap i en resultatorienterad företagskultur
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Marknadskraftig lön och bra förmåner
Gedigna karriärmodeller
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Nytänkande kompetensutvecklingsprogram
Hos oss ökar du ditt marknadsvärde snabbare
än någon annanstans!
Copyright © 2007 Accenture All Rights Reserved.
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En gedigen karriärmodell
Kontinuerlig personlig utveckling
Utbildning
Feedback
Mentorskap
• Personlig
utbildningsbudget
• Informell feedback
under projekten
• Hjälp med
karriärplanering
• Obligatoriska och
valfria kurser
• Formell utvärdering
vid projektslut
• Stöd vid
befordranstillfällen
• Framför allt –
utmanande
arbetsuppgifter
• Sammanfattande
utvärdering vid årets
slut
• Allmän rådgivare
och bollplank
Copyright © 2007 Accenture All Rights Reserved.
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Vilka söker vi – krav och meriter
Formella krav
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Civilekonom, Civilingenjör, Systemvetare, Datavetare,
Högskoleingenjör med IT-inriktning
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Funktionella krav anpassade efter karriärmodell
Önskvärda meriter
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Engagemang vid sidan av studier
Någon form av utlandserfarenhet
Copyright © 2007 Accenture All Rights Reserved.
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Hur söker du – Rekryteringsprocessen
•
•
•
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Du ansöker via vår hemsida
www.accenture.se/jobb. Bifoga personligt
brev, CV och betyg från högskola och
gymnasium
Rekryteringsavdelningen läser igenom din
ansökan. Har du en intressant profil kallas du
till en intervjudag i Stockholm
Intervjudagen består av en presentation av
Accenture och tre intervjuer
Vi återkommer med vårt beslut inom en vecka
Copyright © 2007 Accenture All Rights Reserved.
41
Agenda
1st half (10.15-11.00)
1. Something about us
2. Facts about Accenture
3. Accenture Delivery Methods
2nd half (11.15-12.00)
1. Offshore experience
2. Consultant at Accenture
3. Questions
Copyright © 2007 Accenture All Rights Reserved.
42