Izmir Adnan Menderes
Airport / ADB
Infobook / izmirairport.com
2015
Published by
TAV Ege Terminal Investment, Development and
Operation Co.
Izmir Adnan Menderes Airport
35410 Gaziemir / Izmir / Turkey
Contact
e-mail: info@tav.aero
T: 444 9 TAV (828)
Social Media
facebook.com/izmirairport
twitter.com/izmirairport
instagram.com/tavairports
youtube.com/tavairports
foursquare.com/tavairports
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“We continue introducing Izmir to the world”
The journey of TAV in Izmir, which we started in September 2006 by taking
over the operating rights of Izmir Adnan Menderes Airport International
Terminal, continues with the operation of “Turkey’s Largest Domestic
Terminal” as of March 2014. Whilst we progress as one of the leading airport
operation companies in Turkey and worldwide, we continue introducing
Izmir to the rest of the world as we continually raise the quality of our service
through our potential and accumulated know-how thanks to our competent
personnel and established background.
As of October 2014, we host flights to 22 destinations with 7 airline companies
from the domestic terminal and to 75 destinations with 58 airline companies
and direct flights to 28 countries from the international terminal.
We have succeeded in ranking amongst the leading airports as a corporation
with the highest environmental and sustainability consciousness as
exemplified by Adnan Menderes Airport International Terminal, which
has been ranked at the top in the “Green Airport” category of the DOHA
Aviation Summit for environmental sensitivity. Additionally, it has been
awarded the “Innovative Sustainability Practices Award” given by the
Sustainable Development Association (SKD) for the first time as a result of
our “Waste Management Practice” achieved during the construction of the
new domestic terminal. We also applied for the certification of Leadership
in Energy & Environmental Design (LEED) for the Domestic Terminal and
Multi-Story Car Park as well as being awarded as Turkey’s first airport
terminal building with a LEED certificate. Furthermore receiving “Obstacle
Free Airport Corporation Certificate,” our terminals also have the “2nd Level
Airport Carbon Emission Verification (Reduction) Certificate of Airports
Council International - Europe (ACI Europe) 2013-2014.”
We are happy to receive substantial results during our journey knowing that
we represent quality through our “Customer Relations Management,” one
of the priority issues for TAV Airports. I would like to take this opportunity
to thank all our customers, employees, and business partners for their
support.
Kind regards,
F. Erkan BALCI
General Manager
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CONTENTS
TAV IN BRIEF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
PRIOR TO FLIGHT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
TRANSPORTATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CAR PARK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CHECK-IN & SECURITY . . . . . . . . . . . . . . . . . . . . . . . . . 18
FOOD & BEVERAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
ACCOMMODATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
DUTY-FREE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
DESTINATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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Inspired by Miro's work.
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A service oriented approach... This piece de résistance
addresses a comfortable journey full of entertainment.
Exhibited for the past 15 years, the painting presents
a unique experience for visitors.
tavairports.com
/TAVairports
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TAV IN BRIEF
TAV Airports is a success story built on the accumulation of knowledge,
experience and creativity gained in airport operations, one of the world’s
most challenging sectors. TAV’s history started in 1997 with the tender for
the Istanbul Atatürk Airport International Terminal. TAV Airports Holding
was established as a joint venture between the Tepe and Akfen groups,
who won the tender. Having grown to become a great success story within
a very short period of time, TAV soon became a global brand in airport
construction projects as well as airport operations; a brand new area,
thanks to its know-how, highly skilled human resources and advanced
technology. Having gone through a restructuring process in 2006 in line
with its goals, TAV re-organized its “operational” and “construction”
activities under TAV Airports Holding and TAV Construction. Following
this re-structuring process, TAV Airports Holding was opened up for
public offering in February 2007. In May 2012, 38 percent of TAV Airports’
shares was sold to Aéroports de Paris.
Today, TAV Airports, Turkey’s leading brand in the global airport
operations sector, operates Istanbul Atatürk, Ankara Esenboga, Izmir
Adnan Menderes and Gazipaşa-Alanya Airports in Turkey. The Tbilisi and
Batumi Airports in Georgia, Monastir and Enfidha-Hammamet Airports
in Tunisia, Skopje and Ohrid Airports in Macedonia, Madinah Airport in
Saudi Arabia and Zagreb Airport in Croatia are also operated by TAV
Airports. Having undertaken the operation of the Milas-Bodrum Airport
domestic terminal in July 2014, TAV Airports will take over the operation
of the international terminal beginning in the final quarter of 2015. The
Holding also operates in other areas of airport operations including
Duty-Free, food and beverage, ground handling services, IT, security
and operation services. As part of these diversified services TAV Airports
also operates the Duty-Free, food and beverage and other commercial
areas at Riga Airport in Latvia. In 2014, the company provided services
for 743,000 flights and 95 million passengers.
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PRIOR TO
FLIGHT
LUGGAGE
Four your own safety, please prepare your luggage yourself or witness
them prepared in your presence. Please take extra care to check all
the closed packages and boxes while preparing your luggage. Under
no circumstances accept any packages that you are asked to deliver
to someone else if you don’t know the content. Make sure you have
information from the airline company regarding the prohibited items
on your flight. Some substances may be prohibited in checked-in or
unchecked-in luggage by the country of origin or destination. Please
ask for details when purchasing your ticket. Valuable possessions such
as jewellery, cell phone, computer and documents must be carried in
your hand luggage.
Your luggage may not be accepted on board if;
• It may endanger the aircraft, passengers or other cargo on board,
• It is not packed properly and securely,
• It contains items prohibited by the laws and regulations of the origin,
destination or transit country,
• It does not comply with the specified size restrictions.
Make sure to learn from your airline company the weight limits
applicable for luggage and the destination point you need to label your
luggage. Double check this information against your ticket.
Obtain information on weight and size restrictions on hand luggage.
Make sure to label your luggage to display information such as your
name/surname, phone number and address. Labels can be obtained
from airline desks. Do not leave labels from your previous flights on
your luggage.
Please do not forget that goods wrapped in sacks, plastic bags, tins,
and plastic barrels are not classified as safe luggage, therefore will not
be accepted on board either as cargo or hand luggage.
Sharp, abrasive and explosive items such as jack-knives, knives, nail
clippers and lighters are considered dangerous for security reasons
therefore not allowed on board. Make sure you do not have such items
in your luggage.
Please remember that you will need to pay your airline company for any
extra luggage over the specified limits.
Check the information on the labels given to you for your luggage.
Do not take charge of any luggage that is not your own.
Please kindly apply to Lost & Found Office of the Ground Handling
Services Providers (TGS, HAVAŞ, ÇELEBİ) of the related airline company
for any missing luggage or damages at the destination, before leaving
the airport. Please present your flight ticket, baggage labels and ID
during your applications.
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H A N D L U G G A G E R EG U L AT I O N S
CA BIN LUGGAGE
Items prohibited in the cabin luggage are listed in the National
Civil Aviation Security Program APPENDIX-17. In addition, liquid
restrictions are applicable on international flights and domestic flights
since October 1st, 2009 and April 1st, 2012, respectively, as per the
instructions issued by the General Directorate of Civil Aviation Authority.
Current regulations for restrictions on liquids and items such as gels
and aerosols etc. carried in hand luggage are as follows:
•Liquid restrictions in hand luggage are in effect at Izmir Adnan
Menderes Airport.
•All liquids, gels and sprays to be carried in hand luggage must be in
maximum 100 ml size boxes, bottles or similar cups. The actual sizes
of boxes, bottles and cups are taken into consideration not the volume
of liquids in them.
•These liquids must be carried separately in maximum 1 liter capacity
20 cm x 20 cm clear and properly sealed bags.
•Each passenger is allowed to carry only 1 (one) bag.
•The bags consisting of the liquids are checked separately through the
X-Ray Devices at the security controls.
•Medicines (with prescriptions indicating the passenger’s ID or
medical reports explaining that the passenger should use the subject
medicines and in original packages) and baby food (the baby should
also be in the flight and in an amount that is sufficient for the flight
duration) are exempt from this practice. Should the medicine/baby
food is deemed suspicious; the passenger can be asked to taste
them.
•Liquids: Other liquids such as water and syrup, and items including
creams, lotions, oils, perfumes, all kinds of make-up items (liquid
lipstick, mascara etc.), toothpaste, shaving gel and mousse, hair gels,
deodorants, contact lens solutions, shampoos, jam, honey and yogurt,
etc.
D U T Y- F R E E
All liquid commodities purchased from Duty-Free stores must be
carried in special sealed clear bags together with their receipts for
connection flight (transit) passengers. Please do not open the sealed
bags until your final destination. Otherwise, the contents of the bags
may be confiscated at the security checkpoints. Please note that if you
have a connecting domestic flight within the United States, Canada and
Australia or a transfer flight to the destinations, carrying any previously
purchased duty-free products (over 100 ml) as a hand luggage (even
in sealed bags) are prohibited. You are kindly requested to check the
implementation at the airport you will be transferred prior to your flight.
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TRANSPORTATION
H AVA Ş
C I T Y C E N T E R D E PA R T U R E P O I N T S:
In front of EGE Park Shopping Mall in Mavisehir-Karsiyaka and in front
of Grand Efes Hotel in Alsancak.
Note: HAVAŞ Service Coaches can only accept passengers on coaches
at departure points.
T I M E TA B L E :
A I R P O R T- C I T Y C E N T E R
The Shuttle Buses from the airport to the City Center leaves at every
twenty minutes to the hour. (For further information www.havaş.net
C I T Y C E N T E R -A I R P O R T
The shuttle buses to airport leave at every hour between 03:00 and
23:00 from Karsiyaka-Mavisehir and every half an hour between 03:30
and 23:30 from Alsancak.
ROUTE:
Adnan Menderes Airport, Gaziemir, Karabaglar, Yesildere, Kahramanlar,
Basmahane, Cankaya, Efes Hotel, Karsiyaka-Mavisehir.
D R O P O F F P O I N T S:
Drop off points on route to the city center are Karabaglar Orcaner, Great
Efes Hotel and Karsiyaka-Mavisehir.
Duration of journey is approx. 50 minutes.
www.havas.net
For Kusadasi-Cesme and Aydın shuttles, please visit www.havaş.net for
updated schedules.
BUSES
Bus services (Route nos. 200, 202 and 204) operated by ESHOT, Izmir
Metropolitan Municipality run between airport and city center.
•Route 200 - between Mavisehir and airport.
•Route 202 - between Alsancak Cumhuriyet Avenue and airport,
•Route 204 - between Izotas (Bornova - metro - otogar [main bus
station]) and airport.
For further information on routes and timetable please visit
www.eshot.gov.tr
F E R R I E S A N D F E R RY
TERMINAL S
Ferry services: There are 8 ferry services from Bostanli, Karsiyaka,
Bayrakli, Alsancak, Pasaport, Konak, Goztepe and Uckuyular. For
detailed information please visit www.izdeniz.com.tr
Ferryboat services: For timetable and detailed information on ferryboat
services between Uckuyular and Bostanli, please visit
www.izdeniz.com.tr
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METRO
With 31 stations on route, metro services operate as North and South
bounds. North bound runs from Aliaga station to Salhane station. South
bound runs from Halkapinar station to Cumaovasi station. Metro route
which starts from Aliaga passes from the station in front of Adnan
Menderes Airport Domestic Terminal and ends at Torbali. In order to
integrate commuter train system with other transportation means,
there are 15 connecting stations on route: Aliaga, Bicerova, Hatundere,
Menemen, Ulukent, Egekent, Cigli, Mavisehir, Salhane, Halkapinar,
Kemer, Sirinyer, Semt Garaji, Esbas, and Sarnic.
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CAR PARK
D O M E S T I C T E R M I N A L C A R PA R K
The multi-storey car park consists of 5 storeys and 8 sections (red,
orange, yellow, grey, blue, black, purple and green). The total capacity
of the multi-storey car park is 2523 vehicles. The Car Park provides
service with 8 entrance and 9 exit barriers (multi-storey car park:
4 entrances and 6 exits/ coach park: 1 entrance and 1 exit/ CIP park:
2 entrances and 1 exit/VIP car park: 1 entrance and 1 exit).
C A R P A R K TA R I F F ( J A N U A R Y 1 S T , 2 0 15 )
SHORT T ERM PA RK ING
4 Days
68.50 TL
7 Days
109 TL
15 Days
150 TL
1 Month
172 TL
BUS - MIDI BUS
Monthly Subscription
187 TL
S H O R T T E R M PA R K I N G F E E S
Duration
Closed Car Park
CIP Car Park
Bus Park
0-1 Hour
9,50 TL
8,50 TL
11,50 TL
1-3 Hour
13,50 TL
11,50 TL
17 TL
3-6 Hour
20 TL
17 TL
21,50 TL
6-12 Hour
22,50 TL
19 TL
28,50 TL
12-24 Hour
32 TL
28,50 TL
38 TL
Terminal departure floor is connected to multi-storey car park with 2
(two) bridges. A car park is allocated for the vehicles running on LPG at
the top floor (+10.30 elevations).
Multi-Storey Car Park: Total 2523 vehicles
Coach Park : Total 30 coaches
Rented vehicle park: Total 143 vehicles
VIP Open Car Park: Total 126 vehicles
CIP Car Park: Total 347 vehicles
General Total: 3169 vehicles
Traffic is provided with traffic diversion signs on the floors and ramps.
Pedestrian traffic is enabled with pedestrian ramps between the blocks
and floors.
INTERNATIONAL TERMINAL CAR PARK
The multi-storey car park consists of 4 storeys and 3 sections (yellow,
blue, and red). The total capacity of the car park is 2237 vehicles.
There are seven entry and seven exit points in the car park including
2 entry and 2 exit points at the coach park. There are access points
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from the multi-storey car park to the arrivals and departures floors of
the terminal through 2 (two) over the bridge ramps and 2 (two) bridges
respectively.
Ground Floor: Total 571 vehicles
1st Floor: Total 564 vehicles
2nd Floor : Total 528 vehicles
3rd Floor: Total 574 vehicles
North Coach Park: Total 40 coaches
South Coach Park: Total 40 coaches
Multi-Storey Car Park: Total 2237
VIP Open Car Park: Total 32
Open Coach Park: Total 80
General Total: 2349
Entrance is enabled with ramps between the blocks and floors after
passing the entrance gates on the arrival floor. The vehicles can exit
the car park from 3 exits. Traffic is provided with traffic diversion signs
on the floors and ramps. Pedestrian traffic is enabled with pedestrian
ramps between the blocks and floors.
1 out of each 20 parking spaces are allocated as the disabled parking
space at the multi-storey car parks of Domestic and International
Terminals and VIP, CIP and General Aviation Terminals in accordance
with the Article 1 of Car Park Regulation published in the Official
Gazette issue no. 21624 dated 07.01.1993. The ground is marked and
ramps are built for facilitating movement. Owner of the vehicles parking
at the disabled parking spaces and identifying not to be a disabled
vehicle shall be asked to return to their car park and leave the car park
immediately.
To benefit from our short-time offers, you should go to the payment
points in the car park within 1 hour with the ticket that you get after you
go into the car park.
I M P O R TA N T:
•
•
•
•
•
•
•
•
The above prices are valid until 12.31.2015.
The short-term offers are valid for one entrance and one exit.
Car park tickets of short-term offers cannot be cancelled.
The duration vehicle use the car park is charged at standard parking
price list starting from the expiry date of short-term offers or
subscription periods.
Subscription requests or back-dated transactions on your return will
not be processed.
Those entering the country in foreign registered vehicles, who would
like to benefit from our short-term offers and subscriptions, must
leave their vehicles at the Customs Free Zone according to Customs
Legislations.
Vehicles of disabled, war veterans and their first degree relatives of
martyrs are not charged for maximum 15 days.
In the event that car park is used by people who are authorized as
driver of disabled vehicles, the tariff shall not be applicable if the
disabled person is in the car upon presenting “Disabled Car Park
Card” given by Traffic Supervision Department.
Phone: (232) 455 00 00-4653
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CHECK-IN &
SECURITY
C H EC K- I N
Passengers are recommended to arrive at the airport 1.5 hours before
domestic and 2 hours before the international flights to complete their
check-in transactions.
During check-in, all passengers including children are required to provide
ticket information and IDs. For international flights, a passport and a valid
visa are also required.
Since luggage procedures may vary by each airline, please obtain
information from your airline company before traveling to the airport.
It is important that your luggage is labeled to show name and contact
details against any loss or damage.
Check-in details can be viewed on the electronic information monitors
above the counters and passenger information boards within the terminal.
Please inform the check-in personnel of any hand luggage which must also
be labeled.
D I S A B L E D PA S S E N G E R S &
PA S S E N G E R S W I T H S P EC I A L
NEEDS
• Infants and Children Accompanied by an Adult.
• Infant Passengers
• Unaccompanied Child Passengers
• Pregnant Passengers
• Sick and Disabled Passengers
Travelling procedures and required documents for the above-mentioned
passengers may vary by each airline. Wheelchairs are provided by the airline
companies or ground handling services.
For further information, please contact the relevant airline company.
Services provided at Izmir Adnan Menderes Airport for disabled passengers
and passengers with special needs:
• Allocated parking lots in the car park
•”Disabled restrooms” appropriate for disabled passengers.
• Designated resting areas within the terminal
• Lifts with audio floor information
• Guide prints and Braille surfaces
• Specially designed telephone assistance facilities at terminal entrances
• Wheelchair service at the domestic and international terminals (please
request from your airline company)
• Braille printed location descriptions and logos in lifts,
Restrooms and assistance phones
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• Supporting handrails
• Payphones
• Travelators, escalators and other stairs adjusted for the use by disabled
passengers
• Specially trained personnel for assistance
• Guidance for the terminal designed appropriate to visually challenged
passengers.
• Designated check-in counters
• Exclusive drop-off and pick-up area for disabled passengers at the
entrance of terminal buildings
• Terminal building maps to ease the travelling experience of visually
challenged passengers
• Information Desks and passport spaces designed appropriate to disabled
passengers
• Guide prints and Braille surfaces installed to Bus stations and IZBAN
station
• Signalized glass areas for partially sighted people
• Ramps adjusted for the use by disabled passengers.
PORTCLINIC
Portclinic is located at the international terminal departure floor and open
24 hours to provide fast and efficient medical service for airport personnel,
passengers and guests when needed. Phone: (232) 455 00 00 – 5555
PHARMACY
Natura Pharmacy at domestic terminal departures floor
TRANSACTION STAMP SALES
POINTS
Ministry of Finance departure fee stamp can be obtained at the desks
situated next to Information desk on the departures floor of the international
terminal.
For more information: (232) 455 00 00 - 3602
The transaction stamp payment must be made before the passport control.
VISA PROCEDURES
Visas are obtained from the embassies or consulates of the destination
countries.
The required information and documents may vary according to the
destination country’s visa requirements.
www.konsolosluk.gov.tr - www.iatatravelcentre.com
L U G G A G E C U S T O DY S E R V I C E S
Luggage Custody Service provides 24 hours service on the international
terminal arrivals floor and domestic terminal arrivals floor (across
Vakıfbank). Fees are charged on daily basis and paid when retrieving custody
items.
Phone: (232) 210 70 00
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BAGA J CUSTODY SERVICES
Small size locker
20 TL
Medium size locker
30 TL
Large size locker
40 TL
LOST & FOUND OFFICE
Lost & Found office provide 24 hours service at the domestic terminal
arrivals mezzanine floor.
Phone: (232) 455 00 00-4690
B U S I N E S S C O R P O R AT I O N S
R E N T A C A R C O M PA N I E S
DOMESTIC TERMIN A L
A R R I VA L S F L O O R
I N T E R N AT I O N A L
A R R I VA L S F L O O R
Otokoc Avis
Enterprise
Otokoc Budget
Group Istanbul (Payless)
Thrifty
Milta (Isiltur)
Garenta
Zafer Tourism
Zeplin
Hertz
Papillon
Europcar
Enterprise
Otokoc Avis
Sixt
Rent to Go
Central
Garenta
Kırsan
Erboy (Fox Rent a Car)
Trendcar
Demsoy (Duray)
Zafer Tourism
Hertz
Europcar
Demsoy (Duray)
Almira
Windy
Cizgi Rent a Car
Dollar
Erboy (Fox Rent a Car)
Rent to Go
Gratis
BANK SERVICES
Denizbank (International Arrivals Floor)
Vakıfbank (Domestic Arrivals Floor)
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FOOD &
BEVERAGE
I N T E R N AT I O N A L T E R M I N A L
D E PA R T U R E S F L O O R
Izmir Cafe
Location: Before Passport Control
Operation Hours: 24 hours
Menu Options: Baked products, cakes, alcoholic beverages, tea and
coffee
Service Type: Self-service
Burger King
Location: Mezzanine Floor – Before Passport Control
Operation Hours: 24 hours
Menu Options: Fast food burger varieties
Service Type: Self-service
Popeyes
Location: Mezzanine Floor – Before Passport Control
Operation Hours: 24 hour
Menu Options: Crispy chicken varieties
Service Type: Self-service
Beerport
Location: Gate 229 – After Passport Control
Operation Hours: 24 hours
Menu Options: Popular salads, hot sandwiches and tasty desserts from
world cuisine, and a wide selection of local and imported alcoholic/nonalcoholic beverages
Service Type: A La Carte
Exspress-O
Location: Gate 231 – After Passport Control
Operation Hours: 24 hours
Menu Options: Tasty sandwiches, baked products, cake and coffee
options
Service Type: Self-service
Efe Kiosk
Location: Gate 233 – After Passport Control
Operation Hours: 24 hours
Menu Options: A rich variety of coffee options besides delicious
sandwiches, baked products, cakes and a wide selection of local and
imported alcoholic/non-alcoholic beverages
Service Type: Self-service
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Millenium Lounge
Location: Mezzanine Floor – After Passport Control
Operation Hours: 24 hours
Menu Options: Selection of cakes and pastries, a wide variety of
alcoholic and non-alcoholic beverages
Service Type: Self-service
Burger King
Location: After Passport Control
Operation Hours: 24 hours
Menu Options: Fast food burger varieties
Service Type: Self-service
Sbarro
Location: After Passport Control
Operation Hours: 24 hours
Menu Options: A wide selection of pizzas, pastas, sandwiches, and
salads
Service Type: Self-service
Cafe Nero
Location: Before Passport Control
Operation Hours: 24 hours
Menu Options: A wide selection of cake, baked products, sandwiches
and commercial product groups, tea and coffee
Service Type: Self-service
DOMESTIC TERMINAL
D E PA R T U R E S F L O O R
Exspress-O
Location: Before Security Check - Just across the counter island
between counter no. 21 and 54
Operation Hours: 24 hours
Menu Options: Delicious sandwiches, baked products, cakes and a wide
selection of coffee and alcoholic/non-alcoholic beverages
Service Type: Self-service
Ozsut
Location: Before Security Check - Just across the counter island
between counter no. 1 and 20
Operation Hours: 24 hours
Menu Options: A wide selection of cake, baked products, and
commercial product groups, tea, and coffee
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With its magical tastes and cozy ambience,
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• Atatürk Airport Domestic Terminal • Adnan Menderes Airport Domestic Terminal
• Esenboğa Airport • Tunisia Enfidha-Hammamet Airport
• İDO Yenikapı Fast Ferry Terminal • Bostancı Seabus Terminal • İDO Fast Ferries • Uniqİstanbul Maslak
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cakesandbakestr
cakesbakescafe.com
Service Type: Self-service
Demlik
Location: Before Security Check- Internal Garden
Operation Hours: 24 hours
Menu Options: Baked products, cakes, alcoholic beverages, tea and
coffee
Service Type: Self-service
Restro
Location: Mezzanine Floor Next to Hotel Lobby – Before Security
Control
Operation Hours: 24 hours
Menu Options: Popular dishes from Turkish cuisine
Service Type: Self-service
Burger King
Location: Mezzanine Floor – Before Security Control
Operation Hours: 24 hours
Menu Options: Fast food burger varieties
Service Type: Self-service
Sbarro
Location: Mezzanine Floor – Before Security Control
Operation Hours: 24 hours
Menu Options: A wide selection of pizzas, pastas, sandwiches, and
salads
Service Type: Self-service
Cakes& Bakes
Location: Gates 235-236 – After Security Control
Operation Hours: 24 hours
Menu Options: Daily produced cakes, cookies, toasted sandwiches,
pastries, cold sandwiches and pastas, as well as alcoholic and nonalcoholic beverages
Service Type: Self-service
Tadında Anadolu
Location: Gates 237-238 – After Security Control
Operation Hours: 07:00 - 23:00
Menu Options: Regional Anatolian dishes. Market area selling locally
produced ingredients.
Service Type: Self-service
Starbucks Coffee
Location: Mezzanine Floor – After Security Control
Operation Hours: 24 hours
Menu Options: Wide selection of coffees, sandwiches, bakery products
and cakes
Service Type: Self-service
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D O M E S T I C T E R M I N A L A R R I VA L S
FLOOR
Kantin
Location: Domestic Lines Arrivals Floor – External Area
Operation Hours: 24 hours
Menu Options: A wide selection of toasted and cold sandwiches, doner
kebabs, grills, and beverage alternatives
Service Type: Self-service
‘ ’P R I M EC L A S S’’ C I P S E R V I C E «primeclass» CIP Service is a passenger comfort and 100 per cent
customer satisfaction oriented service offering private solutions at the
airports. «primeclass» CIP Service offers prestigious services with
meet and greet services at domestic and international terminals by
assisting passengers during their pre-flight and after flight transactions
regardless of airline and flight class.
COMFORT LOUNGE
Operated by “primeclass” CIP Service, Comfort Lounge hosts the
passengers with lounge services where you can overcome pre-flight
stress, go through your work, or simply have a relaxing time at
international and domestic terminals. Comfort Lounge offers facilities
such as TV, newspapers, magazines, wireless internet, PlayStation,
computer, fax, and unlimited open buffet to passengers prior to their
flight.
TURKISH AIRLINES (THY ) CIP
LOUNGE
CIP Lounge which is put into service of Turkish Airlines passengers
on apron floor also having a separate entrance, offers a comfortable
and pleasant environment with special offers, fast Internet access,
computer terminals, daily newspapers and magazines indifferent
languages and international TV channels
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ACCOMMODATION
TAV A I R P O R T H O T E L
Located at the intersection of domestic and international terminals of
Izmir Adnan Menderes Airport, TAV Airport Hotel Izmir provides service
with its 81 rooms. The meeting halls of various sizes equipped with the
latest technology offer privileges to the guests.
TAV Airport Hotel Izmir is only 1 hour away from Ceşme and Kusadasi
and 25 minutes to the city center. Furthermore, TAV Airport Hotel offers
accommodation on an hourly basis.
Phone: +90 (232) 273 73 03
reservation.izmir@tavairporthotels.com.tr
www.tavairporthotels.com.tr
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DUTY-FREE
ATU Duty-Free offers a wide range of products in the shops on
Departures and Arrivals Floors at Izmir Adnan Menderes Airport.
Please ask for assistance from our specialized sales consultants on
products, make-up items, shopping and liquid restrictions.
I N T E R N AT I O N A L D E PA R T U R E S
A whole different world awaits you after passport and security control
until you board when you are travelling abroad. Do you have loved ones
or colleagues whom you would like to buy a typical Turkish present
to before leaving Izmir? You can pick the perfect gift from The Old
Bazaar store which has a similar atmosphere with the Grand Bazaar.
Samsonite and Setur stores are also located on this floor.
I N T E R N AT I O N A L A R R I VA L S
If you are arriving at Adnan Menderes Airport from abroad, you can also
shop at the duty-free after passport control while waiting for or after
you claim your luggage.
Special Offers and Pre-Order
Please visit our website to follow certain products which are offered at
up to 25% discount compared to duty-free prices.
Our shops are open 24 hours and 365 days.
More information available on:
www.atu.com.tr
customer@atu.com.tr
+90 (212) 444 4 288
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TA X- F R E E
Global Blue tax refund office located at the land side within the
International Terminal Departures Floor and DSD tax refund office
located at the land side on the Arrivals Floor provide service to
passengers who do not reside in Turkey and would like to claim tax
refund for the products they have purchased in the country.
G E N E R A L AV I AT I O N T E R M I N A L
The General Aviation Terminal, Izmir’s gate opening to the world,
offers passengers not only fast service and safety but also comfort.
The General Aviation Terminal hosts passengers traveling on their
business jets as well as airline passengers offering a boutique service,
on request.
Guests who would like to use the General Aviation Lounge are
welcomed by the appointed personnel depending on the departure and
arrival destinations, and accompanied to the lounge for the security,
passport and customs procedures and are able to finalize all their flight
transactions without having to wait.
Passengers traveling from the General Aviation Terminal save
significant time and are able to follow the latest global developments
through the television broadcast in the lounge as well as enjoying the
complimentary buffet service and continue with their work using the
wireless internet provided. These privileged services enable passengers
to spend time in a comfortable area prior and after their flights without
any stress.
Preferred by many world-famous people of economy, politics, business
world, culture and sports when they visit Izmir for the first time, the
General Aviation Terminal offers a privileged travel opportunity through
the facilities it provides.
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YOUR VIRTUAL GUIDE AT THE AIRPORT
TAV MOBILE
One of the main subsidiaries of TAV Airports Holding, TAV IT
designs, develops and implements local and global airport
technology services and solutions as a prominent brand in the
aviation industry. Offering services with a professional team
specializing in aviation sector technological solutions, TAV IT
provides consistent management of sophisticated airport
operations and develops new products through the utilization
of its extensive know-how.
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The TAV Mobile Application, developed by TAV IT, enables
direct contact with customers and is available at eleven
airports in four countries operated by TAV Airports Holding.
With real-time access to information on passenger services,
this free application is designed for smart phones and tablets.
Thanks to TAV Mobile, access to flight information, current
sales at duty free stores, car park, flight routes, the restaurant
you require, cash machines, ticket sales points, private
lounges, lost property offices and a currency converter are
only one click away. Also, with the “augmented reality”
module, current information and locations of important points
such as gates, restaurants, pharmacies and information desks
at the domestic and international terminals of Istanbul Atatürk
Airport can be seen through the camera of your smart phone.
This application is available for Istanbul Atatürk, Ankara
Esenboğa, Izmir Adnan Menderes and Antalya Gazipaşa
airports in Turkey, as well as at Skopje and Ohrid airports in
Macedonia, Tbilisi and Batumi airports in Georgia and
Monastir and Enfidha airports in Tunisia, operated by
TAV Airports.
www.tavit.aero
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D O M E S T I C D E S T I N AT I O N S
D E S T I N AT I O N S
Istanbul Atatürk
Istanbul Sabiha Gokcen
Ankara
Adana
Antalya
Diyarbakir
Gaziantep
Trabzon
Van
Samsun
Kayseri
Mardin
Erzurum
Elazıg
Hatay
Sivas
Malatya
Sanliurfa
Kars
Batman
Erzincan
Konya
A IRLINE
Turkish Airlines, Pegasus Airlines,
Atlasjet Havayolları, Onur Air
Pegasus Airlines, Turkish Airlines,
SunExpress Airlines, Bora Jet
Anadolu Jet, Pegasus Airlines
Pegasus Airlines, SunExpress
Airlines
SunExpress Airlines, Pegasus
Airlines
SunExpress Airlines, Pegasus
Airlines
SunExpress Airlines, Pegasus
Airlines
SunExpress Airlines, Pegasus
Airlines
SunExpress Airlines
Pegasus Airlines, SunExpress
Airlines
SunExpress Airlines, Pegasus
Airlines
Pegasus Airlines
SunExpress Airlines
Pegasus Airlines
Pegasus Airlines
Pegasus Airlines
SunExpress Airlines
Pegasus Airlines
SunExpress Airlines
SunExpress Airlines
SunExpress Airlines
SunExpress Airlines
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INTERNATIONAL DESTINATIONS
COUNTRY
Austria
Azerbaijan
Belarus
Belgium
Cyprus
Czech Republic
Denmark
Finland
France
France
France
France
France
France
Georgia
Germany
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CIT Y
A IRLINE N A ME
SunExpress Airlines*,
Pegasus Airlines*
Baku
Azerbaijan Airlines
Minsk
Belavia
Freebird Airlines*, Pegasus
Brussels Airlines*,Tailwind*, Jet Air Fly, Thomas
Cook Belgium N.V*., CorendonAirlines
Liège
Tailwind
Ostend
Freebird Airlines*
Pegasus Airlines*, Atlasjet,
Nicosia
*Corendon Airlines*
Prague
Travel Service Czech
Billund
Jet Time Airlines*, Freebird Airlines*
Copenhagen
SunExpress Airlines*,
Helsinki
SunExpress Airlines
Pegasus Airlines*,
Lille
Corsair İnternational
Lyon
Europe Airpost*, SunExpress Airlines
Nantes
Onur Air, ,SunExpress Airlines*
Onur Air*, Transavia France,
Paris
SunExpress Airlines, Turkish Airlines,
Europe Airpost*
Strasbourg
Onur Air, ,SunExpress Airlines*
Toulouse
Corsair International
Tbilisi
Turkish Airlines,
SunExpress Airlines*, Turkish Airlines,
Berlin
Freebird Airlines*, Pegasus Airlines
Bremen
SunExpress Airlines*
SunExpress Airlines*,
Cologne
Germanwings*,Pegasus Airlines*,
Atlasjet Airlines
Dortmund
SunExpress Airlines*
SunExpress Airlines*, Sun Express
Dusseldorf
Deutschland*,Pegasus Airlines*,
Germanwings, Freebird Airlines
SunExpress Airlines*, Freebird
Frankfurt
Airlines*, Sun Express Deutschland
Hahn
SunExpress Airlines*
SunExpress Airlines*, Turkish Airlines,
Hamburg
Freebird Airlines
SunExpress Airlines* , Germanwings,
Hannover
Sun Express Deutschland
Deutsche Lufthansa AG*,SunExpress
Munich
Airlines*, Turkish Airlines,
Freebird Airlines
Munster
SunExpress Airlines
SunExpress Airlines*,
Nurnberg
Pegasus Airlines*
SunExpress Airlines*, Germanwings*,
Stuttgart
PegasusAirlines*,Turkish Airlines
Wien
INTERNATIONAL DESTINATIONS
COUNTRY
Greece
Iran
Ireland
Italy
Luxembourg
Netherlands
Norway
Poland
Poland
Russia
Saudi Arabia
Slovakia
Spain
Sweden
Switzerland
Ukraine
United Kingdom
CIT Y
A IRLINE N A ME
Athens
Pegasus Airlines*, Aegean Airlines
Atlasjet Havayolları, Qeshm Airline,
Tehran
Zagros Airlines, Turkish Airlines,
Iran Air, Taban Air, Meraj Airlines
Urmiye
Atlasjet Havayolları
Cork
Onur Air*
Onur Air*, Aer Lingus*,
Dublin
Air Contractors
Shannon
Onur Air*
Milan
Onur Air, Turkish Airlines
Roma
Turkish Airlines, Pegasus Airlines*
Venice
Pegasus Airlines*
Luxembourg
Luxair
SunExpress Airlines*, Arkefly*,
Onur Air*, Transavia Holland B.V*,
Amsterdam
Pegasus Airlines*, Corendon Dutch
Airlines*, Freebird Airlines*
SunExpress Airlines,
Oslo
Jet Time Airlines
Katowice
Enter Air*
Enter Air*, Travel Service Poland*,
Poznan
Small Planet Airlines SP.Z.O.O.
Enter Air*, Travel Service Poland,
Warshaw
Small Planet Airlines SP.Z.O.O.
Wroclaw
Enter Air*, Travel Service Poland*
Nordwind Airlines, Yamal Airlines,
Moscow
Royal Flight*
St. Petersburg
Orenburg Airlines
Saudi Arabian Airlines, Turkish
Jeddah
Airlines, Atlasjet Havayolları
Saudi Arabian Airlines, Turkish
Medina
Airlines, Atlasjet Havayolları
Bratislava
Travel Service Slovak
Barcelona
Turkish Airlines
SunExpress Airlines, Freebird
Stockholm
Airlines
Gothenburg
Freebird Airlines
SunExpress Airlines*, Pegasus
Basel
Airlines*,
Zurich
SunExpress Airlines*,
Kiev
Windrose Aviation
Glasgow
Freebird Airlines
Pegasus Airlines*,
Easy Jet*, Thomas Cook Airlines
London
UK, Thomsonfly, Freebird
Airlines*,SunExpress Airlines*
Thomas Cook Airlines UK,
Manchester
Thomsonfly*
Thomsonfly*, Thomas Cook
Birmingham
Airlines UK*
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