Your new Unicom Credit Union revealed Question & Answer Information Sheet Unicom Credit Union is changing its name and identity to better reflect its commitment to the university sector. From early October 2011 you will notice a range of changes reflecting the introduction of the new brand including our new name Catalyst Mutual. We’ve put together the following points to help you share the exciting news of the changes, and address any concerns or curiosities that you may have. WHY? Why are we rebranding? Why are we changing our name? The name and identity change signals a refocus for our business. We’re moving to something that better expresses what we offer, in a way that clearly communicates our connection and understanding of the university sector. We wanted our identity to show that we’re all about providing smarter banking for those in the know; that we deliver an intelligent alternative to the way you bank. Specifically, our new name and look will: ‐
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Demonstrate our 40 years of experience in responding to the unique needs of the university sector Reflect our connection with modern commerce and service technology Reinforce the close bond we have with our members, our shared ideals and our commitment to providing unique tailored solutions for their needs WHAT? What’s changing? Our name and our visual identity (our logo and the way we look overall) will be refreshed. And the language we use will also change to better reflect who we are; switched on, bright, nimble and specialist – reinforcing that we’re not like other financial institutions. These changes will impact our website, all the communication we send out, our branch and collateral (for example ATM cards and stationery). What’s not changing? Nothing is changing at an organisational/structural level. We still offer award winning low fees and charges; we are still focused on delivering exceptional, convenient service. We will even be adding some great new services (like an i‐phone app and e‐statements). Are we still a credit union? Yes. We’re still a part of Community Alliance Credit Union; we’re still owned by our members and will still offer the same exceptional and personalised service. Will you be closing your branch at UNSW? No. Our UNSW branch will be re‐fitted in the new look but you can still find us in the same location as always. ‐ 1 ‐ For more information please visit your new website www.catalystmutual.com.au. Catalyst Mutual is a division of Community Alliance Credit Union Limited ABN 14 087 650 771 Your new Unicom Credit Union revealed Question & Answer Information Sheet Are you being taken over? No. We’re still a part of the Community Alliance Credit Union, we’re still owned by our members and will still offer the same exceptional and personalised service. Are you still committed to universities? Absolutely. This change will re‐energise our commitment by signalling to both members and staff that, with almost 40 years of experience specialising in this sector, we understand universities better than anyone. HOW? How will this affect/benefit me? The change signifies a refocus on how we can use our experience in this sector to truly benefit our members, so while nothing will change in regards to your accounts or member details, you can expect to see a host of new and improved services added to our offering (for example e‐statements, Smartphone apps and a new branch fit‐out). We will keep you updated on the website as to when these new and improved services will be rolled out. Who can join? We remain, as always, committed to meeting the financial needs of university staff, students, faculty members and their families. However, there are no restrictions on membership so you don’t have to worry if your relationship with the university changes. Can I keep my Membership even if I don’t work for the university? Yes, there are no restrictions on who can be a member and we will continue to welcome new members from all walks of life. Will the name change affect our internet banking? How will I login? While you will see a new logo and design, there will be no changes to the structure of your internet banking so you will be able to continue with business as usual: No change in member numbers/passwords or access to any products/services. Will the name change affect our direct credits/debits? No, account details will remain the same and as such there will be no disruption. Will our account numbers and BSB numbers change? No, account details will remain the same and as such there will be no disruption. Will email addresses or phone numbers or website address change? Contact phone numbers will remain the same. There will be a new website and url www.catalystmutual.com.au however the existing website address will re‐direct you to the new site if you choose to continue using this link. If you wish to contact us by email our new address is catalyst@cu.com.au. Will our Visa/Redicards need to be changed? From November we will be issuing new cards with the new name. These will be distributed as part of the usual renewal cycle. For all Visa Debit card holders, the card design will also change to reflect the new branding. ‐ 2 ‐ For more information please visit your new website www.catalystmutual.com.au. Catalyst Mutual is a division of Community Alliance Credit Union Limited ABN 14 087 650 771