MODULE 3 • DIRECT SERVICE ISSUES
SOLER • Attentive Listening Skills
Squarely face person
Open posture
Lean towards the other person
Eye contact
Relax (relatively)
SCUF Model • Crisis Intervention
Social Systems – Help client reconnect with social systems. Identify formal and informal social
networks which can provide:
• Emotional Help – feeling loved and cared for, valued and sense of belonging
• Cognitive Help – challenge/correct distorted appraisals and provide advice to avoid future crisis
• Behavioral Help – financial, physical assistance
Plan ways for client to use social systems.
Coping Mechanisms – Exploring coping mechanisms helps client figure out better ways of
dealing with crisis. Start with previously used mechanism and help devise new ones in the same
style. (Behavioral Level)
Try to avoid dysfunctional strategies like denial, withdrawal, substance abuse, exaggerated use of
any psychological defense mechanism like regression or magical thinking.
Understanding – Help client gain intellectual understanding of crisis through correction of
distorted perceptions/appraisals. Gives client sense of control. (Cognitive Level)
Feelings – Help client become aware of and accept feelings through empathy, validating, and
normalizing (Affective Level).
Domestic Violence Counselors 40-hour Training Curriculum • California Partnership to End Domestic Violence © June 2012