NETWORX
DAR Training Session
© 2005 Sprint Nextel. All rights reserved.
Objective
• This course provides Designated Agency
Representatives:
• An understanding of Sprint Networx services and
products
• Knowledge of procedures to order and track, and
manage Networx services and products
© 2005 Sprint Nextel. All rights reserved.
Overview
• A one day course
• Attendees will be provided instruction and
documentation on:
• All Networx Services and Products
• Operational Support Systems
• Processes and Procedures
• Transition Planning
© 2005 Sprint Nextel. All rights reserved.
Networx Services
• Services and Products
• Service Features
• Security Offerings
• Roles and Responsibilities
© 2005 Sprint Nextel. All rights reserved.
Operational Support Systems
• Service Order and Tracking System
• Billing/Dispute System
• Trouble and Complaint Handling System
• Overview of Network Management and Monitoring
Systems
• Quality Management System
© 2005 Sprint Nextel. All rights reserved.
Processes and Procedures
• Ordering Process
• Placing and tracking orders
• Reporting and tracking troubles/complaints
• Escalation procedures
• Billing
• Resolving billing disputes
• Credit adjustments
© 2005 Sprint Nextel. All rights reserved.
Processes and Procedures (cont.)
• Fraud and abuse
• Prevention procedures
• Customer premises safeguards
• Customer Service
• Service assistance procedures
• Interfacing with customer service
© 2005 Sprint Nextel. All rights reserved.
Transition
• Preparation Activities
• Sprint’s Role & Responsibilities
• Agency Role & Responsibilities
• Ordering and Tracking
• Sprint’s Responsibility
• Agency Responsibility
• Timeframes
• Contract Exceptions During Transition
© 2005 Sprint Nextel. All rights reserved.
Summary
• DAR training will provide the service, product and
procedure information needed to manage the
ordering and billing of Networx Services
• Training methods will include:
• Traditional classroom instruction
• On-line web based training and documentation
• Self-study guides and manuals
• Audio/Video tapes, CD ROM/DVD
• Quick Start Guides
© 2005 Sprint Nextel. All rights reserved.
Summary (cont.)
• Feedback will be gathered on all training sessions
and training documentation
• Based on student feedback and other data,
Sprint will undertake activities to continually
improve training and documentation
© 2005 Sprint Nextel. All rights reserved.