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The Better Business Bureau®
of Chicago and Northern Illinois
2006 Annual Report
2006 EXECUTIVE COMMITTEE
CHAIR
DORIS K. CHRISTOPHER
THE PAMPERED CHEF
PRESDENT & CEO
STEVE J. BERNAS
Dear Member:
This past calendar year has been a rollercoaster ride while we have had
terrific growth in all areas especially our new memberships and programs;
the organization and its members suffered the loss of our President James E.
Baumhart who had spent over four decades with our BBB and the last 17
years leading the organization.
I am honored to have been elected president and CEO and will use my 20
years of experience in operations to expand the reach and programs of the BBB
to continue as the apotheosis of associations supporting and practicing ethical
business methods every day.
This entire report provides you with an overview of our accomplishments on
your behalf there are several highlights that should be brought to your attention.
• Our instances of service have topped 3,000,000 for the first time. A significant milestone as it is an increase from just under 500,000 six years ago.
• New memberships have continued to be most impressive and only slightly
behind the all time record of the previous year.
IMMEDIATE PAST CHAIR
MICHAEL E. STANCZAK
HANSON MATERIAL SERVICE
VICE CHAIR
GERALD M. COLE
WASTE GASIFICATON
SYSTEMS, INC.
• With more contacts from the public we have seen complaints rise about
13% with a settlement rate of nearly 80% and a commensurate rise in the
use of our Alternative Dispute Resolution Program.
• A record number of nominations for the Torch Award For Marketplace
Ethics Awards on the 10th year of this program that recognizes businesses
in northern Illinois.
• The Resource Guide published both in the Spring and Fall continues its
success as a premier vehicle for describing our services and as a current
directory of member businesses.
VICE CHAIR
ROY SPENCER
PERMA-SEAL BASEMENT
SYSTEMS, INC.
VICE CHAIR
DAN B. STONE
ALBERTO -CULVER COMPANY
• Navy Line is a new program which we present information on our services
in conjunction with financial seminars at Great Lakes.
• Nationwide media interest continues to expand at an increasing rate with
our alerts, press releases and investigations to the point where we average
one media contact per business day.
• Getting the BBB message out at a variety of venues from the Chicago Auto
Show and home shows to the Expo Fiesta Chicago.
• Development of a new integrated marketing plan for promoting our copyrighted Ethics for Business Success program is near completion.
• Presentations at the University of Illinois graduate school of education.
SECRETARY
CARL G. JACOBSON
GE NORTH A MERICA LENDING
TREASURER
CHARLES GAVZER
CATALDO ENTERPRISES
• Reinvigoration of the Charities Evaluation program has been accomplished
utilizing new software to support the process.
• Our Board Committees especially the Executive Committee, Marketing
Committee, Ethics and Standards Committee and Strategic Planning have
been extremely active in this transition period.
• On the social side our Integrity Classic Golf Outing continues to have a
capacity crowd.
All of these services and accomplishments are strictly due to the support of
our members and the dedicated Board of Directors and staff. With our same
staff team working every day for our members we expect 2007 to be another
banner year!
GENERAL COUNSEL
JOHN A. JANICIK,
PARTNER
MAYER, BROWN, ROWE &
MAW LLP
2
Better Business Bureau
President
Chair
BBB YEAR IN HIGHLIGHTS
Discussing the value of the BBB at the December networking reception were veteran Board Member Cecil
Treadway (left) of Treadway Enterprises; Dave Kelly
of RH Donnelley (center) and David Gutman, PhD of
Momentum Advantage Partners.
Board of Director Members Billy Abt (left) of Abt
Electronics, Jerry Stock (center) of U. S. Waterproofing
and Rick Walters of ADP discuss the December meeting
agenda.
Expanding our ethics programs were part of the discussion for
Michael Bruening (left) of The George S. May International
Company and BBB Vice Chair Gerry Cole prior to the start of
the December Board of Directors Meeting.
Two winners of the 2005 Torch Award For Marketplace Ethics
awards were present to discuss best practices at their companies
at the annual DePaul University seminar. Dr. Pat Werhane (left)
hosted the program which included Blue Cross Blue Shield’s Ellen
M. Hunt, JD, CHC who is Vice President-Compliance Operations
and Carolyne S. Turner, President of Information Development
Corporation.
OUR MISSION
is to promote and foster the highest ethical
relationship between businesses and the public
through voluntary self-regulation, consumer and
business education, and service excellence.
OUR VISION
The BBB Display Table attracted plenty of attention during the reception prior to the Annual Dinner Meeting on
March 21st at the Hilton Chicago.
is to be the preeminent source of information
relating to ethical business and advertising practices
and to be a major provider of marketplace dispute
resolution services.
2006 Annual Report
3
79TH ANNUAL MEETING
Arbitrator of the Year
Arbitrator of the Year Award was presented to Richard W.
Robinson by Steve Bernas, (left) Vice President of Operations and
President/CEO James E. Baumhart of the BBB at the Annual
Meeting. Mr. Robinson has been doing a number of volunteer
arbitrations in both the Chicago and Rockford offices.
The list of nominees for officers and directors of the BBB in the
coming year was presented by Nominating Committee Chair
A.F.(Duff y) Gaynor at the Annual Dinner Meeting on March
21. Mr. Gaynor is a member of the BBB Board of Directors and
Vice President-Global Services for IBM.
Discussing the “Ethics for Business Success” training program at
the annual meeting are Dr. Sandra Williams (left) who developed
the content for this copyrighted program and Tom Joyce of the
BBB; Tom Foglietta, State Farm Zone Compliance Coordinator
and BBB Board of Director Peter Grande, Agency Field Executive
of State Farm Insurance.
4
Better Business Bureau
BBB Torchbearer Award
Recognized as the Torchbearer of the Year for 2006 is Jerry
Cizek III (left) President/CEO of the Chicago Automobile Trade
Association. Presenting the award on behalf of the BBB is Chair
Doris K. Christopher. The award recognizes the ongoing efforts
of Mr. Cizek in directly working with the BBB on issues of advertising review and in being active in promoting alternative dispute
resolution for auto dealers and their customers. Doris Christopher
is Founder and Chair of The Pampered Chef.
BBB Chair Doris K. Christopher thanks featured speaker
Francisco Codina, Group Vice President of Ford Motor
Company for his excellent presentation at the BBB Annual
Dinner Meeting.
Getting acquainted during the BBB’s 79th Annual Dinner Meeting
were new Board Member Steve Dezara, (left) President of Luna
Carpet & Blinds; Paul Fisher, (right) President of Danley’s Garage
World; and BBB Board Member John Idler ABC7.
2006 BBB STAFF
Tom Joyce,
Director of
Marketing &
Communications
SENIOR STAFF
(Left to right) Marcy Wilk, Assistant
to the President and Eric Pinto,
Director, Membership Division
OPERATIONS AND INVESTIGATIONS
(Standing left to right) Brad Rhodes,
Lucy Jodlowska, Management
Trainee Investigations; Courtney
Bobinsky, Membership Services;
(sitting left to right) Carmen Nunez,
Administrative Assistant; Maria De
Courtenay, Director of Operations
INQUIRY SERVICES-CUSTOMER
SERVICE REPRESENTATIVES
(Standing left to right) Jose Torres,
Mail Room Clerk; Rhonda Drew,
Dorienne Fulks, Frances Pryor,
Lillian Allen, Barbara Williamson
CONSULTANTS
Carleton Bergere (left), Edwynne
Perkins and Eddie Johnson
ADR DIVISION
(Left to right) Irving S. Capitel, J.D.,
Senior Counselor, Alternative Dispute
Resolutions Divisions; Roxanne
Calibraro, J.D., Director, Alternative
Dispute Resolutions Division
COMPLAINT HANDLING SERVICES
(Left to right) Nicole Tooks (Financial
Services Dispute Resolution Specialist);
Nita Virghes, Assistant Manager
Direct Retail Services; Robin Badgett
(Manager-Advertising Review;
Kimberly Mullen, Personal Services
Dispute Resolutions Specialist; Diana
Mendez, Assistant Manager Home/
Transportation Services; Denise Hines,
Assistant Manager Intake Services
COLLEGE INTERNS
(Standing left to right) David Berrios,
Rolando Reyes, Daniel Zabrowski,
Renata Duque; Nina Castle, Manager
of the Charitable Solicitation
Program (Sitting)
OPERATIONS
(Left to right) Charlie Baumhart,
Operations Services; Brad Rhodes,
Administrative Asst.; Courtney
Bobinsky, Lucy Jodlowska, Manager
of Investigations; Carmen Nunez,
Administrative Assistant; Maria de
Courtenay, Director of Operations
MEMBERSHIP SERVICES
(Standing left to right) Bert Adams,
Membership Rep; Eric Pinto, Director,
Membership Services; Ann Murtha,
Membership Services; (Sitting left
to right) Barbara Lucas, Manager
Membership Services; Dale Drenthe,
Assistant Membership Director
ROCKFORD STAFF
Standing (left to right) Jennifer
Daughtry, Retention Specialist; Marge
Wier, Membership Representative;
Dennis Horton, Director, Rockford
Office; Teresa Glass, Operations
Assistant,; Tim Sofran, Membership
Representative; (Sitting left to right)
Lee Rucks, Membership Representative;
Ranona Quevedo, Membership
Representative; Mary Ann Wixom,
Operations Division
2006 Annual Report
5
PROGRAMS & EVENTS
Presenting the mission and value proposition of the BBB as the
focus of the meeting Facilitator David Sparks gets things off to
a lively start.
Dennis DiVitto (left), Jack Gray, Marty Norville and
Immediate Past Chair of the BBB Mike Stanczak prepare on the
challenging White Eagles course during the July 31 outing.
Reporting on one of the Strategic Planning meeting’s breakout
sessions, BBB Director John Smith highlights several interesting
issues.
BBB Board Member Larry Perdue (left) golfed with Vicky
Condell, BBB Board Member Jim Wicklander and BBB Board
Member Jo Jackson at the annual outing on July 31st.
DEPAUL UNIVERSITY HOSTS BBB TORCH AWARD WINNERS
Winners of the 2006 Torch Award For Marketplace Ethics awards
were present to discuss best practices at their companies at the
annual DePaul University seminar. Barry Schilling (left) and
Matthew Stock are shown representing U.S. Waterproofing &
Construction Co; Bridget Moscatello representing Empire Today
and Tom Joyce, Director of Public Affairs for the BBB.
6
Better Business Bureau
DePaul University hosted a seminar featuring the 2006 Torch
Award winners. BBB members and their guests were also invited to
attend these presentations along with 100 students and professors
from DePaul on January 24th.
The presentations by the Torch Award winners focused on their
best practices and how these companies continue to do business in
an ethical manner. The seminar format featured presentations by
the participants followed by a question and answer period that gave
the audience an opportunity to focus on how ethical organizations
of various sizes implement their plans and why they were recognized with the Torch Award For Marketplace Ethics.
Winners that presented were: Empire Today and U.S.
Waterproofing & Construction Co., two of the winners of the
2006 BBB Torch Awards for Marketplace Ethics Awards.
PROGRAMS & EVENTS
Presenting critical information on consumer issues and the
extensive BBB services available to Navy personnel and their
families as a part of the Fleet and Family Support Center at
Great Lakes Naval Station were Financial Counselor Fred Davis
(2nd left), Tom Joyce from the BBB, and Financial Educator Bill
Braun from the Fleet and Family Support Center. Also shown is
Leading Chief Petty Officer (BEQ 831) Robert Kuiper.
Supporting the efforts of the Wise Giving Alliance in hosting
the first national Charity Summit on July 20th in Chicago were:
Tom Joyce (left), Chicago and Northern Illinois BBB President/
CEO James E. Baumhart flanked by Art Taylor, President/CEO
of the WGA and Bennett Weiner, COO of the WGA.
Delivering a heartfelt and stirring opening statement at the
Torch Awards For Marketplace Ethics was immediate past BBB
Chairman Michael E. Stanczak. He spoke about the distinguished career of the BBB’s recently deceased President and
CEO James E. Baumhart who passed away on November 12th.
Presiding at the September Board of Directors meeting was the
BBB’s Immediate Past Chair Michael E. Stanczak is President/
CEO of Hanson Material Service.
Presenting information on development and implementation
of Ethics for Business Success to University of Illinois graduate
school students was Tom Joyce (center) from the BBB and Dr.
Sandra Williams who developed the program’s content. The
students mostly Human Resource Development or Accounting
majors had many questions with several remaining after class
to continue the discussion. Students shown are Sara Boghosian,
(left) Sarah MacDonald, Abbey Mills and Chris Comer.
Your BBB regularly has a booth at The Home Shows throughout the northern Illinois area. At this recent show held at
Harper College in Palatine Wally Kleinfeldt debuts our new
BBB banner which was delivered at the show began.
2006 Annual Report
7
2006 TORCH AWARDS FOR MARKETPLACE ETHICS
BBB Chair Doris K. Christopher welcomes the crowd of 350
members and supporters to the 10th annual Torch Awards For
Marketplace Ethics presentation luncheon on November 30th.
Category I, 7,500+ employees
Torch Award Judges review entries from a record setting year
of nominations for the 10th annual program. The independent
panel of judges are shown reviewing the numerous entries by
category to make their determinations. They are: Dr. Patricia
Werhane, Dr. William O’Hara, Dr. John Boatright and Ms.
Vickie White.
Category II 1,000-7,499 employees
Wm. Wrigley Jr. Company
Alan Krashesky, News Anchor for ABC7 Chicago Torch Award
Presenter (left) with BBB Chair Doris Christopher is shown with
Howard Malovany, Vice President, Secretary & General Counsel of
the Wm. Wrigley Jr. Company is shown with the Torch Award and
Steve J. Bernas, Vice President/COO of the BBB at the November
30th event.
Category III 100-999 employees
Empire Today
Accepting the trophy Torch Award For Marketplace Ethics are
Empire Today Senior Vice Presidents Joel Glantz and Steve Silvers
from presenter Alan Krashesky (left), BBB Chair Doris Christopher
and Steve J. Bernas, Vice President/COO (right) of the BBB.
Category II 10-999 employees
Leopardo Construction
Presenting the Torch Award For Marketplace Ethics to Leopardo
Construction’s President Richard S. Mattioda (second from right)
are presenter Alan Krashesky (left), BBB Chair Doris Christopher
and Steve J. Bernas, Vice President/COO (right) of the BBB at
the November 30th luncheon at the Holiday Inn Mart Plaza.
8
Better Business Bureau
U.S. Waterproofing
Receiving the prestigious Torch Award For Marketplace Ethics
on November 30th are U.S. Waterproofing President Jerry Stock
(third from left)and Vice President Howard Shachter from presenter Alan Krashesky (left), BBB Chair Doris Christopher and
Steve J. Bernas, Vice President/COO (right) of the BBB.
FINANCIAL HIGHLIGHTS—years ending August 31
2006
$1,234,816
327,019
3,289,432
2,896,938
907,797
Assets
Liabilities
Revenue
Expenses
TOTAL NET ASSETS
STATEMENT
OF
2005
$837,330
322,030
2,921,908
2,711,734
515,303
2004
$583,174
203,051
2,425,131
2,417,583
380,129
2003
$632,467
160,386
2,045,042
2,040,567
472,081
2002
$465,743
172,637
1,872,951
1,863,773
293,106
ACTIVITIES (FISCAL YEARS ENDING AUGUST 31, 2006 AND 2005)
2006
2005
$1,938,011
1,030,911
32,439
34,995
85,070
140,850
27,156
3,289,432
$1,660,642
858,727
58,332
25,090
99,025
126,663
18,429
75,000
2,921,908
EXPENSES
PERSONNEL
Salaries
Retirement plan contribution
Payroll taxes
Life and health insurance
TOTAL PERSONNEL EXPENSE
969,198
45,959
108,710
127,301
1,251,168
850,542
36,947
114,099
116,966
1,118,554
OFFICE AND SUPPLIES
Office leases
Telephone
Depreciation
Professional services
Printing and stationery
Postage
General supplies
Taxes, insurance and interest
TOTAL OFFICE AND SUPPLIES EXPENSE
168,080
36,075
25,676
50,250
13,689
37,686
88,943
16,212
436,610
147,064
31,667
29,437
51,602
18,207
40,369
73,391
18,131
409,868
693,917
55,684
29,459
18,893
19,510
116,085
6,282
939,830
269,329
2,896,938
674,509
50,150
20,653
15,257
14,193
123,265
2,148
900,175
283,137
2,711,734
392,494
210,174
REVENUE
Membership dues
Membership programs
Telephone program
Industry programs
Processing fees
Annual dinner meeting
Other income
Net assets released from restrictions
TOTAL REVENUE
Operations and Development:
Commission expense
Annual dinner expense
Dues and subscriptions
Meetings, conferences and travel
Publicity and promotions expense
Computer processing
Miscellaneous expenses
TOTAL OPERATIONS AND DEVELOPMENT
TOTAL MEMBERSHIP PROGRAM EXPENSE
Total Expenses
Increase in unrestricted net assets
2006 Annual Report
9
YEAR IN HIGHLIGHTS
2006
675
47,623
79%
135
2,952,616
3,001,049
Advertisements Revised
Complaints Closed
Complaints Settled %
Arbitrations
Internet Visits
Total Instances of Service
TOTAL INSTANCES
OF
2005
511
41,375
76%
109
2,473,444
2,683,618
2004
622
40,994
79%
102
2,044,896
2,450,091
SERVICE
2002
509
28,037
82%
179
915,127
1,891,153
2003
431
30,015
92%
96
1,685,008
2,137,617
TOTAL COMPLAINTS CLOSED
47,623
41,375
3,001,049
3,000,000
40,994
50,000
2,683,618
2,450,091
2,500,000
30,015
40,000
2,137,617
1,891,153
2,000,000
28,037
30,000
1,500,00
20,000
1,000,000
10,000
500,000
0
0
2006
2005
2004
2003
2006
2002
2005
TOP INDUSTRIES INQUIRY ACTIVITY (JANUARY 1 –DECEMBER 31,2006)
Industry
Movers
Construction & Remodeling Services
Roofing Contractors
Contractors-General
Mortgages
Financial Services
Auto Dealers–New Cars
Heating & Air Conditioning
Windows–Installation/Service
# of Inquiries
56,860
33,467
31,071
28,980
28,026
27,031
25,975
25,305
20,485
TOP INDUSTRIES COMPLAINT ACTIVITY (JANUARY 1 –DECEMBER 31, 2006 )
Industry
Department Stores
Financial Services
Collection Agencies
Mail Order & Catalog Shopping
Auto Dealers–New Cars
Credit Cards & Plans
Furniture–Retail
Insurance Companies
Telephone Companies*
Movers
# of Complaints
4,186
2,464
1,907
1,463
1,389
1,077
934
894
818
808
*Telephone companies providing actual telephone service
10
Better Business Bureau
% of Settled Complaints
99.92
97.04
87.00
93.60
84.92
97.79
60.00
82.70
92.11
85.13
2004
2003
2002
2006 BOARD OF DIRECTORS
Irv Abrams
Walgreen Company
Steve Dezara
Luna Carpet & Blinds, Inc.
Joan Koebernick
Dakota-K Auto Repair & Tire Center
John R. Plunkett
Plunkett Home Furnishings
Billy Abt
ABT Electronics
Bernie DiMeo
DiMeo Company
John J. Kozakis
American Airlines, Inc.
Taras R. Proczko
Hartmarx Corporation
Ronald G. Agypt
Combined Insurance Company of
America
Rick Dow
Midas International Corporation
Israel Kushnir
George S. May International Company
Allen Rodriguez
Charter One Bank
Mark T. Doyle
All My Sons Moving & Storage, Inc.
Gary Lang
Gary Lang Auto Group
Robert Ryan
Plumbing Council of Chicagoland
Leon Dreimann
Salton, Inc.
Edith Leonian
Concession Services, Inc.
Lauri M. Sanders
Jewel-Osco
Boni Fine
Chicago Sun-Times
Marvin Lieberman
Archway Construction Company
Mark Scarpelli
Raymond Chevrolet/Olds, Inc.
Paul Fisher
Danley Garage World
Mark A. Lies II, Esq.
Seyfarth Shaw LLP
David J. Schroer
Hallberg Commercial Insurors, Inc.
Russell T. (Wicker) Freeman
Coyne American Institute
Thomas J. Loughlin
Hilton Chicago
Michael G. Schwartz
Airoom Architects & Builders
A. F. (Duff y) Gaynor
IBM Corporation
David W. Maher
Public Interest Registry
Thomas J. Seeberg
Marsh USA Inc.
Dayle Gillett
The Inland Real Estate Group, Inc.
Irl H. Marshall
Franchise Consulting Services
John Smith
Tower Travel Management
Corporation
James Gnoffo
AAA Chicago
Howard Medley
Medley’s Moving & Self Storage
Patricia Golden
NBC5 Chicago
Harold (Sandy) Menger
Pave Man, Inc.
Edward E. Gordon
Imperial Consulting Corporation
Matthew Messinger
Bally Total Fitness Corporation
Peter Grande
State Farm Insurance
Raymond D. Minkus
Minkus & Pearlman Public Relations
David P. Gutman
Momentum Advantage Partners LLC
Kevin Mize
O’Hare Honda, Pontiac, Hyundai
Mark D. Herrmann
ComEd – Division of Exelon)
John Moran
KPMG LLP
John H. Idler
ABC 7 Chicago
Dale Mueller
Aamco Transmission Dealers
Association
James W. Wicklander
Lake County Press, Inc.
Michael T. Nelligan
Staubach
Jerry Zienty
Jerome A. Zienty & Associates, P.C.
James W. Aldrich
Delaware Place Bank
Jack Arslanian
MiniMoves, Inc.
Ed Bachler
Nombach Home Exteriors
Brian K. Barkley
Access One, Inc.
John Belli
Tru-Link Fence
Shirley Bicknell
Sears Roebuck & Company
Jerry N. Boudreau
TransUnion LLC
Joseph J. Bredemann
Bredemann Family of Dealerships
Patricia Davis Brooks
Apple Vacations
Cathy Bushman
Tiffany & Company
Jack Calabro
DeVry, Inc.
Lawrence J. Carney
American Home Heating Company
Eli Carrillo
Protecta Home Loans, Inc.
Charles S. Childs, Jr.
A. A. Rayner & Sons
Jerry H. Cizek III
Chicago Automobile Trade Association
Herbert F. (Corky) Imhoff, Jr.
General Employment Enterprises, Inc.
Ilene Collins
The Apartment People
Joann Jackson
Integrated Project
Management Co., Inc.
Susan Oleari
Harris Trust and Savings Bank
Douglas Cook
Feldco
Victor Jacobellis
Rose Productions
George Olsen
Grant’s Appliance TV & Audio
Nicholas Dacanay
Discover Financial Services
Robert F. Kastenholz
LaSalle National Bank
Bruce O’Neal
Matthews Roofing Company
Richard Dent
First Communications
David Kelly
R.H. Donnelley
Larry Perdue
BFS Retail & Commercial
Operations, LLC
Kenneth DePaola
Chicago Tribune
Christopher E. Kentra
Meckler Bulger & Tilson
David Sparks
Sparks Consulting, LLC
Jerry S. Stock
U.S. Waterproofing
Kimberly A. Svoboda
CDW, Inc.
Cecil Treadway
Treadway Enterprises
D. Richard Walters
Automatic Data Processing (ADP)
David M. Westerman
Lincoln Mercury Chicago Region
Seymour Persky
Parliament Enterprises, Ltd.
2006 Annual Report
11
REACHING OUT TO THE PUBLIC
Opening the 7th annual Stragetic Planning meeting on May
1st BBB Chair Doris Christopher welcomes the large group of
directors for this key effort in support of the Bureau.
The winners of the 12th annual Integrity Classic were:
Jerry Blaseing (left), Christian Agypt, BBB Board
Member Ron Agypt, and Bill Ahillen all from Combined
Insurance.Permanent trophy donated by the George S.
May International Company has the names of all previous
winners. The individual crystal trophies were presented to
the winning Combined Insurance team at the 12th Annual
Integrity Classic on July 31.
BBB REGIONAL OFFICE SERVICE NORTHWEST ILLINOIS
INTERNET ACTIVITY
The logos you see pictured are to individually identify the programs
available only to BBB members. The Reliability Program enables
participating members to identify their membership with the Better
Business Bureau on their web site. The Privacy Program seal, for use
on a company website, is a sign to consumers that the site adheres
to high standards of ethical conduct in the collection and use of
personally identifiable information. The Membership Identification
Program can be used by participating members in marketing materials
off-line in northern Illinois.
SERVING 8,000,000 PEOPLE IN
19 NORTHERN ILLINOIS COUNTIES.
www.chicago.bbb.org
Better Business Bureau of
The Bureau’s Regional Office in Rockford opened 20 years
ago in 1987. Located in downtown Rockford at 810 East
State Street is at the top of the state and nearly geographically center of the Bureaus service area. The office serves a
cross section of consumers and businesses both urban and
rural. Dennis Horton, Director of our Regional Office says
“whether they are located in a large urban area like Rockford/
Winnebago County with a population over 350,000 or
Galena, on the most western edge of the service area, with
approx. 3,500 citizens the BBB is available to serve them”.
He says “having a regional office also makes it convenient for
almost everyone, if the need arises, to come into the Bureau
for assistance”.
Additionally, he says “as awareness and visibility of the Bureau
continues to grow in Rockford we are working toward that same
goal for the areas south and west in our service area”.
Rockford Regional Office
Chicago and Northern Illinois, Inc. 810 East State Street
Boone
Kane
Ogle
330 North Wabash Avenue
Rockford, Illinois 61104
Carroll
Kankakee
Stephenson
Suite 2006
815.963.BBB2(2222)
Cook
Kendall
Whiteside
8:00 am–5:00 pm
DeKalb
Lake
Will
(Monday - Friday)
DuPage
LaSalle
Winnebago
Grundy
Lee
JoDavies
McHenry
Chicago, Illinois 60611-7621
312.832.0500
24 hours, 7 days a week