Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional PHLEBOTOMY TODAY VOLUME 13, ISSUE 4 ©2012 CENTER FOR PHLEBOTOMY EDUCATION, INC. A monthly newsletter for those who perform, teach and supervise blood collection procedures. ALL RIGHTS RESERVED. CLICK HERE TO VIEW OUR COPYRIGHT POLICY. April, 2012 Avoiding QNS Rejections Ernst to Conduct Free Web Chats for Premium Subscribers From the Editor’s Desk Safety Essentials Chemical Hygiene Phlebotomy in the News Product Spotlight To the Point® Volume 4 Download Tip of the Month An Army of One Avoiding QNS Rejections Have you ever submitted an underfilled tube to the laboratory for testing? If so, you’re not alone. In fact, up to sixteen percent of all rejected samples are due to being underfilled, making it the second most common reason labs request a recollection.1 When tubes are underfilled, everyone loses: the workflow of testing personnel is interrupted, the productivity of those who draw samples suffers, the physician is denied a timely result, and the patient has to endure another invasive procedure. Even worse, when underfilled tubes are not rejected, but tested instead, they can yield results that misrepresent the patient’s status, which has the potential for catastrophic consequences. Don’t take the chance; reject all underfilled samples before leaving the patient. It’s not just about getting enough blood in the tube to run the test; it’s about the achieving the proper ratio of blood to the additive in the tube. When underfilled, the concentration of the additive in the final mixture is excessive, which can lead to erroneous test results. Only when the tube is filled to its stated volume is the additive’s affect on test results inert. Page 1 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional To avoid coming up short with “quantity not sufficient” (QNS) specimens, consider these suggestions and strategies Skin Punctures Increase circulation Prewarming the intended skin puncture site for three to five minutes has been shown to increase blood flow to the area up to sevenfold.2 Better blood flow means less squeezing and a higher quality sample. Just be sure not to use compresses that exceed 42° Celsius, as higher temperatures can burn an infant’s delicate skin. Gentle massage of the site also helps increase circulation. Taking the time to properly prewarm the puncture site can result in a quicker collection and yield a higher quality sample. Image ©2012. Center for Phlebotomy Education, Inc. Device selection For heelsticks, incision devices that slice the tissue horizontally rather than puncture the skin vertically have been shown to produce a better flow of blood resulting in shorter draw times with less discomfort to the infant. For patients one year old and above, select a skin puncture/incision device of an appropriate depth for the patient. Perform the incision/puncture to either the middle or ring finger perpendicular to the lines of the fingerprint. This aids formation of the blood drops and helps prevent blood channeling down the fingerprint. 3 Site positioning Orient the puncture site vertically downward during collection, and gravity will see to it that drops form right where the blood exits the tissue not running down the finger, which makes for a messy collection and reduces the quantity of blood you can harvest. Positioning the limb lower than the plane of the heart also increases venous pressure and further facilitates blood flow. Newborn screening (NBS) samples Underfilled circles is one of the most common reasons newborn screening cards are rejected. When rejected, infants lose precious days in their diagnosis and treatment of life-threatening disorders. To assure adequate sample volumes, Page 2 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional wipe away the first drop of blood from the heel with clean gauze and allow a large drop of blood to form. Gently touch the filter paper to the freeflowing blood drop, allowing the blood to soak Incomplete filling of preprinted test circles may result in insufficient specimen quantity and testing delays. Image ©Shutterstock.com through and completely fill the preprinted circle on the card. Repeat to fill all test circles. To prevent testing and diagnosis delays and the trauma of recollections due to inadequate sample volume, fill all circles from one side of the card, ensuring that the blood has saturated both sides of the filter paper. Venipuncture Don’t rush vein selection If a median vein in the antecubital area is not readily visible and/or palpable, take the time to conduct a thorough survey of both arms. By doing so, you can locate the most prominent vein that offers the highest degree of confidence for a safe, successful, and complete draw. Alternatively, veins on the back of the hand and thumb-side of the wrist may be considered. Match equipment to the vein Veins collapse when collectors choose equipment inappropriate for the diameter and condition of the vein. Hand veins are usually more delicate and smaller than veins of the antecubital area, as are veins in geriatric, pediatric, and oncology patients. Such veins also exhibit a greater tendency for hematoma formation during collection, which requires immediate termination of the draw. When drawing from small or fragile veins, use a 23-gauge needle or winged collection set in combination with a syringe. A syringe allows the collector to control the amount of pulling pressure applied, improving the chances of a successful venipuncture compared to an evacuated tube system in which 100% of the tube’s vacuum is transferred to the interior of the vein, risking collapse. Correct a sluggish draw Allowing a sluggish draw to proceed is likely to lead to an underfilled (and hemolyzed) sample. Instead, make adjustments that might increase the blood flow into the tube or syringe. A sluggish draw can be due to selecting the wrong Page 3 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional equipment (see above), a collapsed vein, or improper needle placement. If using a syringe assembly and the draw is sluggish, reduce the pulling pressure on the plunger, wait a moment or two, then pull back more gently. The vein could have collapsed, and the pause may be all that’s necessary to allow it to release from the bevel. If that fails, the needle is probably not placed properly. If you perceive the needle has passed through the vein during insertion, stop pulling on the plunger and slightly withdraw the needle. Pull the plunger back gently once again. If your perception was correct, blood should flow into the syringe properly. If not, salvaging the puncture may not be possible. If you perceive to be too shallow, release the plunger, anchor the vein and advance the needle slightly. Pull on the plunger gently. If the blood flow does not increase, further advancement might be necessary. If an adequate flow cannot be established, additional needle relocation should only be attempted according to facility policy and the standards published by the Clinical and Laboratory Standards Institute’s venipuncture document (H3). If using a tube holder assembly, the same conditions may be preventing an adequate flow. An additional cause could be a tube without the proper vacuum. If blood does not flow into the tube, remove the tube and apply another one of the same type. If blood still doesn’t flow adequately, the vein has likely collapsed or the needle is improperly positioned. When using a tube holder assembly, it’s difficult to salvage a collapsing vein because the negative pressure applied to the vein’s interior cannot be controlled as it can when using a syringe. Use a smaller volume tube instead, which has lesser vacuum. If needle placement is suspect, remove the tube from the interior needle so that its vacuum is not being applied, then move the needle backward or forward, depending on your perception of its misplacement as described above. Apply the tube. If the flow cannot be adequately established, a repeat venipuncture may be necessary. Sluggish draws should never be allowed to continue. When they cannot be corrected, abandon the venipuncture attempt. The sample will likely be rejected due to hemolysis and you’ll have to recollect it anyway. Select another site, a different device, or both and repeat the venipuncture. Adhere to minimum fill volumes Haste makes waste, especially when additive tubes are removed prematurely from the tube holder during filling. When additive tubes are underfilled, the effect on the sample and patient care is significant: 4,5,6,7 Page 4 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional Underfilled tubes containing glycolytic inhibitors (gray stoppers) can be rejected for hemolysis; Underfilled EDTA tubes exhibit changes in hematocrits, MCVs, and red blood cell morphology; Underfilled sodium citrate tubes produce falsely lengthened coagulation times, which lead to lifethreatening medication adjustments; Underfilled heparin tubes render inaccurate ALT, amylase, AST, lipase, and potassium results; Underfilling some heparinized plasma tubes leads to the binding of electrolytes and troponin to heparin; Underfilled EDTA tubes have an incorrect blood-to-additive ratio that if tested, may produce inaccurate results. Image ©2012. Center for Phlebotomy Education, Inc. Underfilling clot-activator tubes can cause erroneous results in some immunoassays due to the higher concentration of clot activator and/or silicone; Underfilled blood culture bottles delay the detection of causative agents of bacteremia and septicemia and the administration of proper antibiotic therapy. To reduce the risk of specimen rejection due to short draws and ensure the proper blood-to-additive ratio, follow your tube manufacturer’s recommendations. Fill tubes to their stated volume, holding the tube in place in the tube holder until blood flow has ceased. For added visual verification, some manufacturers provide minimum fill indicators on their tubes to show the blood volume necessary to assure a quality sample. Use a discard tube If you are using a winged collection (butterfly) set and a sodium citrate tube is the first or only tube you are collecting, apply a discard tube long enough to evacuate the air from the tubing so that the patient’s tube isn’t underfilled. Then apply the tube to be tested. In order for blue-top tubes to yield accurate results, a 90 percent fill volume is required.8 Stock pediatric or low/partial-draw tubes Page 5 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional In difficult-draw situations, tubes with smaller draw volumes can mean the difference between an acceptable sample and a redraw. However, collectors should keep in mind that partial-draw tubes may fill more slowly because of their lower vacuum by comparison.4 Perform a skin puncture When blood cannot be obtained from the antecubital area or alternative sites, it may be permissible to perform a capillary collection, based on the test(s) ordered. Two wrongs don’t make a right Collectors who repeatedly come up short in sample collection due to collapsed veins, improper needle placement, hematoma formation, and inappropriate device selection may be tempted to combine the contents of two or more underfilled tubes and submit it for testing. Don’t even think about it... not even if they contain the same additive. Not only does this practice increase the employee’s risk for occupational exposure to bloodborne pathogens, it at least doubles the concentration of the additive, wreaking havoc with the results. When two or more tubes masquerade as one properly filled tube in the testing laboratory, the potential for erroneous results can lead to a harmful outcome for the patient. Remember, combining the contents of two underfilled additive tubes doesn’t equal one properly filled tube. References 1. Lippi G, Salvagno GL, Montagnana M, et al. Phlebotomy Issues and Quality Improvement in Results of Laboratory Testing. Clin Lab. 2006;52(5–6):217–30. 2. CLSI. Procedures and Devices for the Collections of Diagnostic Capillary Blood Specimens; Approved Standard—Sixth Edition. H04-A6. Clinical and Laboratory Standards Institute, Wayne, PA, 2008. 3. McCall R, Tankersley C. Phlebotomy Essentials, Fourth Edition. Lippincott Williams & Wilkins, Philadelphia, 2008. 4. Arzoumanian L. Tech Talk. July 2011:10(2). BD Global Technical Services. BD Diagnostics, Franklin Lakes, NJ. 5. Wu A. Tietz Clinical Guide to Laboratory Tests, Fourth Edition. Saunders Elsevier, St. Louis, MO, 2006. 6. CLSI. Tubes and Additives for Venous Blood Specimen Collection; Approved Standard—Fifth Edition. H1-A5. Clinical and Laboratory Standards Institute, Wayne, PA, 2003. 7. Donnelly JG, Soldin SJ, Nealon DA, Hicks JM. Is heparinized plasma suitable for use in routine biochemistry? Pediatr Pathol Lab Med. 1995 Jul-Aug;15(4):555–9. 8. CLSI. Collection, Transport and Processing of Blood Specimens for Testing Plasma-Based Page 6 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional Coagulation Assays and Molecular Hemostasis Assays; Approved Guideline—Fifth Edition. H21-A5. Clinical and Laboratory Standards Institute, Wayne, PA, 2008. Ernst to Conduct Free Web Chats for Premium Subscribers Beginning this month, premium subscribers will be invited to join live web chats where they can interact with the Center’s Executive Director, Dennis J. Ernst, MT(ASCP). The first 100 registered Phlebotomy Today premium subscribers will hear the latest industry news and be able to ask their most pressing phlebotomyrelated questions. Information about the first web chat, scheduled for Tuesday, April 24, 2012 (1pm EST) will be provided to premium subscribers by email. Single and institutional subscribers who update their subscriptions to premium will automatically become eligible for Ernst’s web chat. All Phlebotomy Today premium subscribers receive the institutional version of Phlebotomy Today with facility-wide forwarding privileges, and access to Phlebotomy Central, the most comprehensive online body of knowledge on blood specimen collection. Click here for more information. From the Editor’s Desk As Phlebotomy Today enters its 13th year, you might think that there’s nothing left for us to write about. Truth be told, we think that every month. Then the muses come along and sprinkle their magic dust on us and poof! A feature comes to mind... then a Tip of the Month... then this column... and before you know it we’ve made another deadline and our insatiable and grateful readers are satisfied. Sometimes the muse comes in the form of a subscriber looking for an article on a subject about which we haven’t written. Such is the case with this month’s feature. A manager was looking for something in the literature to supplement the implementation of her LEAN project on samples rejected by the laboratory for being “quantity not sufficient.” Because the published literature, including our own archives, was QNS on the subject, we went to work filling the proverbial Page 7 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional Tube of Preanalytical Knowledge. Since we’re an industry of acronyms, we’ll call that TPK. Something else that’s QNS is the amount of time we get to interact regularly. That’s why starting this month I’m making myself available to premium subscribers by way of web chats. The first 100 who respond to my personal invitation—going out later this week as an email to eligible subscribers—will have my undivided attention for an hour on April 24, Tuesday of National Medical Laboratory Professionals Week. I’ll preface the chat with an industry update, new developments I’m aware of affecting the preanalytical world, and any kind of scuttlebutt I think you might find interesting. Invitations are exclusive to our premium subscribers, so now’s the time to upgrade. Another QNS that’s also a perpetual preanalytical problem is respect and appreciation of those who draw blood samples for our labs. Many of you do an incredible job recognizing the front line, without whom there would be no specimens to test. Others, well, let’s face it: we can all do better. So when you celebrate National Medical Laboratory Professionals Week later this month, don’t forget the phlebotomists. One way to recognize them is to give them our new window cling. It lets them proudly proclaim “I’m a professional, I’m a perfectionist, I’m a phlebotomist.” Another way is to print and post our phlebotomy Tip of the Month from last year that puts them on the pedestal they deserve. “You’re a Phlebotomist” can be accessed here. Since it’s April, my speaking calendar is as full as I’ll let it get. I’m likely to be at a conference near you. (Sorry, Alaska and Hawaii. I won’t be that close. Maybe next year.) This year, you’ll find me at podiums or trade shows in Kentucky, Nevada, Georgia, California, Virginia, Indiana, Maryland, Maine, and Ontario. If you can’t make it to any these events, we can always reconnect this fall when I resume my Phlebotomy Best Practices webinar series. I’ll announce dates and topics this summer. So between web chats, webinars, conference lectures, and newsletters, you have a multitude of ways to reach out to us for information. If these avenues aren’t enough, you can always interact with us on Facebook, call us or send me an email. For me and my staff, it’s all about making sure your TPK isn’t QNS. Respectfully, Page 8 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional Dennis J. Ernst MT(ASCP), Editor phlebotomy@phlebotomy.com Safety Essentials Chemical Hygiene A couple of months ago, I wrote about OSHA’s Bloodborne Pathogens Standard, which applies to anyone who collects clinical blood samples in the United States. When I perform safety rounds with phlebotomists, I also focus on some other OSHA standards, OSHA’s Chemical Hygiene (or Laboratory Standard), and the Hazard Communication Dan Scungio, MT (ASCP), SLS Standard. Whether or not you spend time in the clinical laboratory, it may come as a surprise to you that there is information about chemical hazards that you need to know. The Hazard Communication Standard states that you have a right to know about all of the dangers in your workplace, and your employer is responsible to train you about the risks in order to provide a safe working environment. One way to do that is to be educated about any chemicals or reagents that are stored or used in your work area. In blood collection areas, there may be cleaning supplies (such as bleach), peroxides and rubbing alcohols, and the Chemical Hygiene Standard applies to these as well. Through your facility’s Chemical Hygiene Plan, a Chemical Hygiene Officer should be named, and that person is responsible for managing and updating an inventory of all chemicals stored and used. If you do not know who that person is, make sure you find out. Container labeling is an important aspect of the Chemical Hygiene Plan. All chemicals are required to have a label that contains the identity of the chemical, the manufacturer, hazard warnings, and target organs affected if exposed. Secondary containers used to pour off or store chemicals, such as 10% bleach solution for routine disinfection, need to be properly labeled as well with the name of the chemical, concentration, route of entry, health hazard, physical hazard, target organs affected, lab name, lot number and expiration date. Alternatively, secondary containers can be identified by chemical name and a completed National Fire Protection Association (NFPA) or Hazardous Materials Identification System (HMIS) label. Page 9 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional Knowledge of how to interpret Material Safety Data Sheets (MSDS) and ready access to these important documents 24/7 should be part of your initial and annual safety training program. If there is a chemical spill or exposure, using MSDS is your best resource for treating the affected employee or cleaning up a potentially hazardous spill. If you work in a clinical laboratory, you already know there are many chemicals and reagents present that can pose a safety risk. Just remember that if you work in a blood collection center or as a traveling phlebotomist, there may be chemicals in those environments as well. Make sure you are properly educated about the existing hazards and how to respond should there be a chemical spill or exposure. If this is news to you, ask your employer how OSHA’s Hazard Communication and Chemical Hygiene Standards can keep you safe. Bibliography 1. US Department of Labor and Occupational Safety and Health Administration (OSHA). 29 CFR 1910.1200 Hazard Communication. Link. Accessed 3/26/12. 2. US Department of Labor and Occupational Safety and Health Administration (OSHA). 29 CFR 1910.1450 Occupational Exposure to Hazardous Chemicals in Laboratories. Link. Accessed 3/26/12. 3. US Department of Labor and Occupational Safety and Health Administration (OSHA). Hazardous Chemicals in Labs, OSHA Fact Sheet. Link. Accessed 3/26/12. Got a safety question? You can contact Dan Scungio, “Dan the Lab Safety Man” at samaritan@cox.net Follow us on... Phlebotomy in the News Ernst Stresses a Culture of Safety in Reducing Needlesticks Advance for Medical Laboratory Professionals — Dennis J. Ernst MT(ASCP), Page 10 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional executive director of the Center for Phlebotomy Education Inc, shares his thoughts on the reduction of accidental needlesticks realized since the passage of Needlestick Safety and Prevention Act in 2000 and the need to focus on behavior changes through ongoing education as the next step to improved safety. Full Story EU Directive Mandates Sharps Injury Prevention Personnel Today — The European Union (EU) Directive on sharps injury prevention due to be implemented into national law in the United Kingdom (UK) by May 2013 will require healthcare organizations to take steps to protect their staff. The Directive requires exposure to be prevented through the use of safetyengineered medical devices, such as needles, phlebotomy devices and intravenous catheters that incorporate shielding or retraction of the needle; implementing safe procedures for using and disposing of sharps; providing sharps containers as close as feasible at the point of use; and a ban on recapping. An estimated one million sharps injuries occur in the European Union each year, representing a serious occupational hazard to healthcare workers across Europe, with 68% of those injuries in the UK caused by hollow-bore needles. Studies reveal that the highest risk of injury is associated with venous blood draws (>38%), and that only 20% to 50% of all sharps injuries are reported. Full Story Phlebotomy School Represents Milestone for Kenya Business Daily — In February, Kenya opened its first School of Phlebotomy and Specimen Collection that will train students in occupational safety and clinical and laboratory procedures, with emphasis on reducing accidental needlestick injuries. The institution also plans to offer refresher courses and in-services to healthcare workers. The school, located at Kenya Medical Training College, Nairobi campus, is the first in East Africa and was established through a partnership of the government with medical technology company Becton Dickinson, the Centre for Disease Control, and Jhpiego — an affiliate of Johns Hopkins University. Full Story Lab Testing as Close as Your Car Dark Daily — Ford Motor Company and Toyota Motor Corporation are among those in the auto industry that are working with healthcare device companies to create in-vehicle medical testing capabilities so that individuals with chronic illnesses or medical disorders can manage their condition from behind the wheel. Full Story Page 11 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional Study Shows Lower Hand Hygiene Rates with Glove Use OSHA Healthcare Advisor — A study observing over 7,000 patient contacts at 15 hospitals in the United Kingdom found that overall, hand hygiene compliance among healthcare workers was 47.7%. But compliance dropped to 41% when gloves were worn. The study was published in the December 2011 issue of Infection Control and Hospital Epidemiology. Full Story Phlebotomists Key in Preventing Preanalytical Errors Advance for Administrators of the Laboratory — Because collectors can alter test results by the manner in which they draw, handle, transport, and process blood samples, Dennis J. Ernst MT(ASCP), executive director of the Center for Phlebotomy Education Inc, considers phlebotomists, and phlebotomy supervisors and educators crucial in the global war against preanalytical errors. Full Story Product Spotlight NEW CE Offering! To the Point® Volume 4 Download The Center for Phlebotomy Education announces the release of Volume 4 in its popular To the Point ® CE library of downloads. Volume 4 is a single PDF containing three articles on various phlebotomy topics with corresponding test questions. Articles in Volume 4 include: Preanalytical Errors that Occur Before Specimen Collection Preanalytical Errors that Occur During Specimen Collection OSHA Update The To the Point ® series provides two affordable continuing education options: 1) for managers to implement in-house, and 2) for individual phlebotomists and other healthcare professionals who draw blood samples to meet their continuing education requirements by obtaining formal P.A.C.E. ® credit.* For in-house use, managers/instructors distribute the lesson and quiz, then grade their staff/student’s answers as an internal education exercise. Page 12 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional Highly researched and regularly updated, all material provided is current and consistent with the latest CLSI standards and OSHA guidelines. *To earn a total of 3.0 contact hours of P.A.C.E. ® credit, users simply purchase the P.A.C.E. ® version of the download, read all three articles, record their answers to the corresponding test questions and lesson evaluations, and submit the completed form to us for processing. A test score of 70% or higher for each article is required. Click here to order and download. Tip of the Month An Army of One Phlebotomists are freedom fighters. As defenders of specimen quality and patient safety, day in and day out, you battle a common enemy that seeks to steal the life, liberty, and longevity of your patients: medical errors. A pervasive foe, medical errors claim the lives of nearly 100,000 hospitalized patients in the U.S. each year. Because preanalytical errors account for 60% to 70% of all errors that occur throughout the total testing process, facilities need highly skilled and trained phlebotomists on the frontlines in order to win this war. Armed with the standards, the preanalytical realm is the phlebotomist’s area of expertise, where you fight against patient and specimen misidentification, and improper collection and processing techniques. Many of the laboratory errors that can occur are stealth in nature and can only be prevented by an Army of One, the phlebotomist. For example: A surgeon can’t review a lab report and know the potassium was falsely elevated due to the patient excessively pumping his fist. The Micro Lab can’t process four filled blood culture bottles and know they were incorrectly collected from a single venipuncture, or that the site wasn’t properly cleansed. The Stat Lab can’t determine the tubes drawn during a flurry of activity in the ED were mislabeled. The pediatrician who referred a rambunctious toddler for outpatient lab work isn’t aware that prolonged tourniquet application skewed the concentration Page 13 of 17 Phlebotomy Today Copyright 2012. Center for Phlebotomy Education. www.phlebotomy.com. April, 2012. Institutional of proteins, potassium, and packed cell volume reported. The Chemistry Lab can’t look at a green-top tube and know it was spiked with EDTA that carried over when the Order of Draw wasn’t followed. The Coag Lab may not know that vibration from some pneumatic tube transport systems can affect blue-top tubes by activating platelets, altering PT and APTT results. A hospitalist can’t know a venipuncture above an active IV site falsely elevated her inpatient’s glucose level. The Infection Control Officer may not identify lapses in hand hygiene during patient phlebotomy procedures as a contributor to rising hospital acquired infections. To those of you who tirelessly promote patient safety, combat specimen collection errors, confront complacency, and lead a crusade for ongoing phlebotomy continuing education, we salute you. When facilities recognize the crucial contributions phlebotomy teams make in the war against preanalytical errors and bravely defend their presence, they free themselves and their patients from many medical errors. In doing so, such bold actions give the phrase “land of the free and the home of the brave” a whole new meaning. Post this Tip! To print an attractive display of this Tip for posting in collection areas, bulletin boards, break rooms, etc. printer-friendly (pdf) version. Notice: Do not respond to this e-newsletter. Responding to the email address from which this newsletter is sent will result in the deletion of your address from our mailing list. If you would like to send an email to the editor, send it to phlebotomy@phlebotomy.com. CE Questions 1. The second most common reason laboratories reject blood specimens and Page 14 of 17