Events-in-pix
CUSTOMERS’ DIGEST
VOLUME 23, NO. 1 | NOVEMBER, 2014 - JANUARY, 2015
Access Bank Proceeds with N52.6bn Rights Issue
L-R: Group Deputy Managing Director, Access Bank Plc Obinna Nwosu receiving Business Continuity
Management System (BCMS) Certificate of Registration from Mike Purves, Acting Deputy High
Commissioner and Director, UK Trade & Investment Nigeria at Access Bank ISO 22301 BCMS Certification
ceremony held recently in Lagos.
L-R Elias Igbinakenzua, ED, Corporate and Investment Banking, Access Bank and Ms. Diana Chan, Chairman,
CIG Motors Company Limited during the Official Launch of the company's Showroom/Workshop held on
December 17, 2014 in Lagos.
Product Focus
Cash Deposit Automated
Teller Machine (ATM)
TOMORROW
Further to the Bank's strategy of providing
CAN’T
WAIT
enjoyable experience to customers through all its
touch points, Access Bank has introduced Cash
Deposit ATMs which will allow customers deposit
...GET ON BOARD NOW
Upgrade to the first class ticket that
will make your tomorrow happen today.
cash into any Access Bank account without a
human teller interface. The product offers a
ISSUING HOUSES
LEAD ISSUING HOUSE
JOINT ISSUING HOUSES
Issue Opens: January 26, 2015
Issue Close: March 04, 2015
convenient cash deposit service as it does not
require a bank card to transact and is available
24hours, 7days a week.
The cash deposit machines are currently available
for use at the following branches:
Ikota - Suite E 79-81 and 116-118 VGC, Ikota
Shopping Complex, Ikota, Lagos State.
R-L: Olufemi Odukoya (CBD-PH), George Ogbudimkpa (RM- for the PETAN companies - PH), Adaobi Okeke
Trans Amadi, Relationship Officer, P/H), Charles Odum (RM – Oil & Gas downstream – Lagos) and
Ebizimowei Wanapere (Corporate Communications) posed with the 2014 Financial Institution of the year
Award Plaque presented to Access Bank by Petroleum Technology Association of Nigeria (PETAN) on
Wednesday December 06, 2014 at Presidential Hotel Port Harcourt.
Victoria Island - 44, Adeola Odeku Street ,
Chinedu Onuoha, Channel Services, Access Bank presenting a gift pack to Unoma Grant, one of the first set
of winners at the Access Bank Mobile banking Campaign.
Victoria Island, Lagos State.
Yaba - Univeristy Of Lagos, Akoka, Yaba,
Lagos State.
Any shareholder who has not received his / her Rights Circular is advised to contact the Registrar, United Securities Limited 10 Amodu Ojikutu Street, Victoria Island, Lagos.
(+234 1 271 4566, +234 704 620 5221, customerscare@unitedsecuritieslimited.com). anyof the Issuing Houses, or any branch of Access Bank Plc nationwide.
Ojota - 1a, Ogudu Road, Ojota, Lagos State.
Alagbado – Km 3, Lagos/Abeokuta Expressway,
Lagos State.
Portharcourt - Plot 9, Olu Obasanjo Road, Phc,
Rivers State.
Mararaba - Plot 3316, Abuja Keffi Expressway,
Mararaba, Nasarawa State.
Maitama - 50, Gana Street, Cadastral, Abuja.
For more information and enquiries, please call our
24-hour multilingual Contact Center on
+234-01-2712005-7, 0700CallAccess or
email contactcenter@accessbankplc.com
A customer receiving a shopping voucher of N5,000 at Access Bank, Bodija branch, Ibadan.
Joke of the Month
Segun Ogbonnewo, GH - Channel Services, Access Bank, speaking at the Mobile money launch held at Eko
Hotel & Suites, Victoria Island on November 19, 2014.
Access Bank Plc has secured approval of the
Securities and Exchange Commission (SEC) to
proceed with plans to raise N52.6 billion in a share
sale as it pursues expansion and stronger
cash reserves.
One Minute Tip
Several weeks after a young man had been hired, he was called into the director's office.
What is the meaning of this? the director asked. When you applied for this job, you told us
The pessimist sees difficulty in every opportunity. The optimist sees an opportunity in
every difficulty.
you had five years experience. Now we discovered this is the first job you've ever held.
‘Well, the young man replied, in your advertisement you said you wanted somebody with
- Jerry Gregoire
imagination.'
culled from workjokes.com
CUSTOMERS’ DIGEST is a bi-monthly Publication of ACCESS BANK PLC - Plot 999C, Danmole Street, Victoria Island, Lagos.
Telephone: 234 (01) 2805629; 2712005-7, 7332000. Website: www.accessbankplc.com; E-mail: customerexperience@accessbankplc.com
COMPLAINTS
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With operations in eight other countries, Access
Bank would be selling shares to existing shareholders
by way of Rights Issue of 7,627,639,636 shares of 50
kobo each at N6.90. Shareholders of the Bank had
approved the Board of Directors' proposal to raise
additional equity at an Extra Ordinary Meeting (EGM)
held in Lagos on October 13, 2014.
The capital raising falls in line with the Bank's fiveyear corporate strategy plan to be one of the top
three banks in the country and the “world's most
respected African bank”. This will be anchored on
four critical pillars – capital, human capital,
governance and risk management. It will also enable
the Bank to be more competitive and meet the
funding needs of its blue chip customers that meet
its credit risk criteria.
The proceeds from the offer will be used to upgrade
the bank's information technology platforms to
enable it provide better services, upgrade the bank's
branch networks and further improve the working
environment. Similarly, the funds raised would
provide Access Bank with additional capacity to
further consolidate its leading corporate banking
business as well as additional capital headroom to
support our increasing market share in the SME and
retail segments.
OR
COMMENDATIONS?
Please call our 24-hour multilingual
Contact Center:
+234-01-2712005-7, 01-7332000,
01-2802500, 08026163719 or
Customer Hotlines@ designated branches or
Switchboard: 01-2805629 or send a mail to:
contactcenter@accessbankplc.com
customerexperience@accessbankplc.com
or chat with us live @www.accessbankplc.com
Your feedback is invaluable to us.
Customer Speak
I must commend the service attention I enjoyed at your branch in
Wuse Market in Abuja. On a trip to Kaduna, I used the ATM at the
branch to withdraw the sum of ten thousand naira; though the machine
did not dispense the stated amount, I received a debit alert.
I immediately lodged a complaint with the Branch Head,
Mr. Uche Okere, who assisted me by giving me the money from his
own purse as I needed the fund for my trip. I then filled out a request
form to have the debit reversed and another form authorizing the
transfer of funds to Mr. Okere as soon as the reversal was effected.
Your officer's customer-centric nature and passion is highly
commendable and coveted as it came in handy at a critical time. I must
say that gestures of this kind are rare, especially in Nigeria where
trustworthy people are hard to come by.
Keeping Healthy
Benefits Of Regular Exercise
Digest Extra
Access Bank Unveils Persona Customized Debit Cards
The health benefits of regular exercise and physical
a whole scale commercial bank because that was what we were. But
we have evolved over the past three years to become a large
diversified bank with a strong retail presence. Now, what we are doing
is not just looking at the top corporate, we are looking at what we can
do with each of our stakeholders. What that means is that whether
it is a small business, or an individual, we will strive to meet
everybody's aspiration”.
activity cannot be overempasized. The benefits are
essential, regardless of your age, gender or physical
ability. Check out these five (5) ways exercise can improve
your life.
Thank you,
Ameh Sunday
1. Weight Control
Exercise can help prevent excessive weight gain or help
Industry Trends
maintain weight loss. When you engage in physical
activity, you burn calories. The more intense the activity,
the more calories you burn. You don't need to set aside
Access Bank, Airtel Nigeria Unveil ‘Access Money’
Money’, we will be providing financial access
to more people and small businesses;
creating an easier channel for the distribution
of financial aid and also making it easier for
government to receive taxes and deliver
welfare payments”.
According to Mr. Wigwe, Access Bank and
Airtel agreed to introduce 'Access Money'
into Nigeria's financial landscape in line with
the Financial Inclusion initiative of the Central
Bank of Nigeria (CBN) as it serves as a
platform to bring more of the under-banked
and unbanked into the world of banking.
L-R: Segun Ogunsanya, Managing Director, Airtel Nigeria and
Herbert Wigwe, Group Managing Director, Access Bank Plc at the
signing of the Memorandum of Understanding (MoU) between Airtel
Nigeria and Access Bank Plc for 'Access Money' at Eko Hotel &
Suites, Victoria Island on November 19, 2014.
As part of its strategic initiative to continually
offer products that meet customers' needs
and consistently guarantee excellent
Customer Experience at all times, Access
Bank Plc collaborated with a foremost
telecoms operator, Airtel Nigeria to develop
and launch a mobile money service, ‘Access
Money’ powered by Airtel. This service allows
customers to perform simple, secure and
instant financial transactions using their
mobile phones.
With this innovative service, customers on
mobile networks can send and receive
money, make deposits and withdrawals, pay
utility bills and buy airtime through their
mobile phones. In addition, with the
convenience this service provides,
customers can receive money through
agents nationwide or through card-less
withdrawals from any Access Bank ATM .
Speaking at the launch of the product, the
Group Managing Director, Access Bank,
Herbert Wigwe said, “Through ‘Access
The Mobile Money service is aimed at
promoting financial inclusion for those with
no access to formal financial services. This
will serve to support CBN's financial inclusion
target of 80% of Nigerians by 2020.
The Managing Director and Chief Executive
Officer, Airtel Nigeria, Mr. Segun Ogunsanya
also stated that Airtel, being an innovative
operator in the Nigerian telecoms market
was strategic in partnering with Access Bank,
a leading financial institution in Nigeria in
order to create an enabling avenue for
millions of Nigerians to gain financial
inclusion. With 'Access Money', millions of
Nigerians will be able to make purchases, pay
for services and receive payments by the
touch of a simple button on their phones. He
reiterated that Airtel is indeed proud of its
partnership with Access Bank and hope that
many Nigerians will take advantage of
the product.
To deposit money into Mobile wallets,
customers can visit any authorized agent or
any Access Bank branch to do so. Likewise,
registered ‘Access Money’ Users
can transfer from their bank accounts to
any wallet. Customers will receive
confirmation or notification SMS alerts
for transactions performed.
large chunks of time for exercise to loose weight. If you
can't do an actual workout, get more active throughout
the day in simple ways — by taking the stairs instead of
the elevator or revving up your household chores.
2. Exercise combats health diseases
Worried about heart disease? Hoping to prevent high
blood pressure? Regular exercise which are good for
the heart, keeps your blood flowing smoothly, which
decreases your risk of cardiovascular diseases. In fact,
regular physical activity can help you prevent or manage
a wide range of health problems and concerns, including
Access Bank recently unveiled its customized debit cards tagged
“Persona” in November 2014 . The Access Bank Persona Debit Card
is a customized card that gives customers the privilege of branding
their payment cards with favorite photographs and images of good
memories or other interests. Alternatively, cardholders can select
images from the bank's gallery and upload their favorite image on
their debit cards.
Speaking at the launch of the product, Access Bank’s Group
Managing Director, Herbert Wigwe described the product as one of
the lastest innovations by the Bank.
stroke, type 2 diabetes and depression.
3. Improved mood
He stated that “We are doing very interesting things. If you ask
people about Access Bank three to five years ago, they would say it is
Wigwe further emphasized, “We want to make sure that everyone in
the retail space can feel the power of an institution that truly cares for
them. That is also what Persona is all about. It was inspired by our
customers. We have several customers that have been with us for so
long, since 2002. Even as a whole scale commercial bank, you
(customers) stood with us, even when we did not have many retail
products to offer. Now, we boast of the most widely used cards, we
boast of the best premium cards, we boast of cards that are
extremely efficient”
The GMD also disclosed that the bank would be unveiling several
products over the next couple of weeks. This, he pointed out, would
move the bank further towards achieving its ambition of becoming
the world's most respected African Bank.
Conclusively, the Group Head, Channel Services, Access Bank, Mr.
Segun Ogbonnewo, affirmed that the product would be supported
amongst other things by dedicated communication channels which
would host dynamic information as well as publicize the bank's loyalty
and reward offerings to customers.
Need an emotional lift? Or need to blow off some steam
after a stressful day? A workout at the gym or a brisk
30 minute walk can help. Physical activity stimulates
Access Bank Appreciates Customers at Yuletide Season
various brain chemicals that may leave you feeling
happier and more relaxed. You may also feel better
about your appearance and self when you exercise
regularly. This can boost your confidence and
self-esteem.
4. Energy Boost
Tired from shopping or household chores? Regular
physical activity can improve your muscle strength and
boost your endurance. Exercise and physical activity
deliver oxygen and nutrients to your tissues and help
Access Bank has once again demonstrated its passion for its esteemed
customers by commemorating the end-of-year in a unique way through
its keeping-in-touch activities. The bank used the opportunity to
appreciate its valued customers for their patronage and firm support
throughout the year.
“It's wonderful. Kudos to Access Bank. Keep the flag flying! I am happy
banking with Access Bank” ... Vester .K. Dangmi @ Keffi Branch, Lagos.
“I thank the management of Access Bank for caring for its customers. I
also appreciate the Christmas gift I received from the bank”
... Yusuf Adewale Lukman @ Okada Branch, Benin.
This year, a Raffle Draw exercise was carried out in over Two Hundred (
200) branches where Two (2) lucky winners were awarded with shopping
vouchers of N5,000 each in the branches.
“I am very happy to be associated with Access Bank. I am very grateful,
thank you” ... Willie .J. Udeme @ Onikan Branch, Lagos.
The seasonal mood was further enhanced with Christmas carol songs in
the banking halls.
“I am happy to be a winner of this raffle-draw. Thank you, Access Bank”
... Edeh Emmanuel O. @Alaba 3 Branch , Lagos.
In the same vein, Walk-in-customers in all branches were served with fruit
cakes, chocolates and fruit candies in the banking halls.
“I 'm very happy to be a recipient of this gift. This is awesome. I thank
Access Bank for giving back to customers in this festive period”
... Metieh .O. David @ Alaba 3 Branch 3, Lagos.
your cardiovascular system work more efficiently. When
the heart and lungs work more efficiently, you have
increased energy to go about your daily chores
5. Better sleep
Overall, customers were positively excited about this year's celebration as
evidenced in the feedback received at various branches;
Struggling to fall asleep? Or to stay asleep? Regular
physical activity can help you fall asleep faster and
deepen your sleep. However, do not exercise too close
to bedtime or you may be too energized to fall asleep.
“ I have always loved and trust my bank to be the BEST. I am so happy
and appreciate this great surprise. May God bless all Access Bank staff. I
love Access Bank!” ... Princess Amina Rerom @ RSUST Branch,
Port Harcourt.
“I sincerely did not believe it until I won. Thank you, Access Bank!”
... Mary John @ Rumuokoro Branch, Port Harcourt.