Domain names management: a strategy for electronic commerce security Mary A. Clark Department of Decision Sciences and MIS, Miami University, Oxford, Ohio, USA David C. Chou Department of Finance and CIS, College of Business, Eastern Michigan University, Ypsilanti, Michigan, USA David C. Yen Department of Decision Sciences and MIS, Miami University, Oxford, Ohio, USA Keywords Internet, Computer security Abstract A good Internet domain names management allows electroni c commerce participant s to enjoy a convenien t domain name registration process. Domain name owners will gain a high security protection and also live in a dispute-fre e environment . This article provides strategic and managerial perspective s on domain name-based electroni c commerce security. Information Management & Computer Security 9/5 [2001 ] 225±232 # MCB University Press [ISSN 0968-5227] Introduction Electronic commerce transactions are growing rapidly after numerous individuals and organizations conducting business online. Each Web site needs to be registered for domain name before it can open to the public. However, disputes may arise when an individual or organization claims the ownership of another registered domain name. Domain name ownership becomes important when a company’s identity is closely related to that name. A unique domain name enhances a company’s image on the Internet, increases a company’s recognition, and provides that company a great freedom of movement on the Internet. Network Solutions, Inc. (NSI) was solely responsible for managing the registration of the domain name system, including the dispute-resolution policy. The process of registering and managing domain names was under challenge. Many domain name owners were dissatisfied with the lack of competition in the domain name management and the way that NSI followed (Department of Commerce, 1998). In the mean time, the international community also expressed their interests and needs to the domain name management. Under such circumstances, President Clinton directed the Secretary of Commerce to privatize and promote international participation in the domain name system on July 1, 1997 (Department of Commerce, 1998). A good practice to domain names management allows electronic commerce participants to follow a convenient domain name registration process. The management authority provides high security protections to domain name owners and makes them live in a dispute-free environment. This article The research register for this journal is available at http://www.mcbup.com/research_registers provides strategic and managerial perspectives on domain name-based electronic commerce security. This article first discusses the history and implications of the domain name system. The next section identifies the concerns and limitations of the current domain names practice. After that, the current domain name system is assessed in order to identify the existing problems. Finally, this article proposes a number of solutions to remedy the problems in the domain name system. History and implications of the domain name system In the late 1960s and early 1970s, the US Government funded an organization called Advanced Research Projects Agency and created a network for research and the military usage. The project, dubbed ARPANET, was accomplished through a root server system. Today, the root server system contains 13 root servers around the world, which mapping out the hierarchy of those computers reside in the network. Currently, the US alone manages eight of the 13 systems. Each of these root systems is updated daily so that any Internet message can be routed to its destination (Department of Commerce, 1998). The root server system guarantees worldwide connectivity on the Internet. Originally, programmers used a series of numbers to network computers. By the early 1980s, ARPANET established a common communications protocol that interconnected all of the major research and educational networks. This system became known as the domain name system. In the mid-1980s, the National Science Foundation established several supercomputer centers for education and research purposes. Between 1989 and 1991, Tim Berners Lee of The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft [ 225 ] Mary A. Clark, David C. Chou and David C. Yen Domain names management: a strategy for electronic commerce security Information Management & Computer Security 9/5 [2001] 225±232 [ 226 ] CERN (European Laboratory for Particle Physics) in Geneva developed the concept of hyperlinks to access information quickly on the Internet (Domain Name Game, 1999). 1n 1993, the National Science Foundation awarded three five-year contracts to manage the Internet. These contracts went to NSI, AT&T, and General Atomics. Originally, General Atomics provided the information services, but they were dropped from the program in 1995. AT&T delivers the directory and database services from a home base in New Jersey, and NSI offers and manages the registration services through the ``A’’ root server from Herndon, Virginia. This system maintains the master file of all the top-level domains and the individual country codes. The National Science Foundation announced that they would no longer fund NSI as the sole provider for registration services when the contract came up for renewal in 1998. However, NSI continued to manage the system on a temporary basis. In 1999, the Internet Corporation for Assigned Names and Numbers (ICANN) was formed to oversee the Internet’s ``A’’ root server. This turnover means that the ``A’’ root server moves from Herndon, Virginia to the University of Southern California, where ICANN is located. Each computer on the Internet has a unique Internet number called an IP (Internet protocol) address. Each IP address is 32 bits long and is written as four numbers separated by periods. However, Internet users find it difficult to remember these numbers. The Domain Name System (DNS) was then developed in the early 1980s to help combat this problem. Under the DNS system, one or more names are assigned to represent a specific IP address. The domain name is used for e-mail and URL addresses. In an e-mail address, it serves as a part of the complete URL address for a Web site. The URL address consists of four components, which includes the protocol, the server name, the pathname and the filename. The domain name can be broken down into three parts. The first component is called the Top Level Domain (TLD). There are currently seven generic TLDs in the USA. They are .gov, .com, .edu, .net, .org, .mil and .int. These domain names describe the intended function of that particular domain name. For example, ``.com’’ indicates that the domain name is used for commercial purpose and ``.gov’’ is used for government purpose. Appendix 1 lists the TLDs used in the USA. The sub-domain or the second level domain is the name to the left of the generic TLD. Frequently, a company uses its company name as a sub-domain name, such as ``www.mcdonalds.com’’. Most of the trademark disputes stem from the sub-domain name. Domain names can be identified by a country code, which is typically a two-letter code. Foreign URLs possess their country codes. Appendix 2 shows a complete list of country codes. In the USA only certain sub-domains are allowed to use the two-character country code (that is, .us). These sub-domains include community colleges, public schools, and state and local governments. The portion of the domain name that this article focuses on is the sub-domain, which is the source of most trademark disputes. Because of a shortage of domain names at the top level, the Internet Ad Hoc Committee (IAHC) proposed the following seven new TLDs in February 1997: 1 .store (businesses offering goods to purchase); 2 .firm (other businesses or firms); 3 .web (businesses related to the WWW); 4 .arts (arts and cultural-oriented entities); 5 .rec (recreation or entertainment sources); 6 .info (information services); 7 .nom (individuals or families). At its meeting on November 16, 2000, the ICANN Board selected seven new TLDs for negotiation of agreements. These seven new TLDs are: 1 .aero (air-transport industry); 2 .biz (businesses); 3 .coop (cooperatives); 4 .info (unrestricted use); 5 .museum (museums); 6 .name (for registration by individuals); 7 .pro (accountants, lawyers, and physicians). The ICANN (2001) announced on May 15 that it has finalized accreditation agreements with the new .biz and .info TLD registries. These new registries will add to the existing registries such as .com, .org, and .edu (ICANN, 2001). This will mark the first introduction of new global TLDs since the mid 1980s when the current domain name system became operational. Concerns and limitations to the current domain name practice There are three types of disputes over domain name practice, including domain name versus trademarks, shared trademarks, and cybersquatting. The domain name versus trademark disputes arise when a company registers a domain name that is the same or very similar to the trademark of another company or Mary A. Clark, David C. Chou and David C. Yen Domain names management: a strategy for electronic commerce security Information Management & Computer Security 9/5 [2001] 225±232 individual. For example, IBM developed a development tool called ``dynamic language’’. They registered a domain name called ``Dylan’’ which joining the leading letters of the product name. A musician, Bob Dylan, filed a lawsuit against IBM, who claimed that IBM was infringing on his rights. Disputes over shared trademarks are difficult to resolve. A dispute occurs when multiple parties own the trademark of a certain name but in different classifications. For example, Delta Faucet, Delta Airlines, and Delta Dental are companies that have ``Delta’’ in their names. All of them may like to own ``delta.com’’ as their domain name. Disputes arise over the ownership of such domain name. The company that currently holds this domain name is DeltaComm, an Internet Service Provider in North Carolina. Cybersquatting occurs when someone registered a domain name and then tried to sell it at an inflated price. For example, Dennis Toeppen registered Panavision’s trademarks as one of his domain names on the Internet. Later, he told Panavision that they would have to pay him $13,000 before he would release the domain name that he originally paid $79 to register. Toeppen has also been accused of cybersquatting several other trademarks. Current system to handle domain name disputes Co-sponsored by NSI, domain names are currently registered through InterNIC on a first come, first serve basis. These registered domain names can ascertain their identities through the search engine ``whois’’. A way to avoid the possible lawsuits over trademark rights is to check this list before registering a specific domain name. Although NSI develops a dispute-resolution process to deal with trademark conflicts, this process has been widely known as ineffective, expensive, and cumbersome. NSI needs to take a few steps to handle domain name disputes (Tanenbaum, 1998). First, the owner of the trademark must notify the owner of the domain name and indicate that the domain name violates the lawful rights of the trademark owner. If the owner of the domain name ignores the complaint or refuses to comply, the trademark owner then files a complaint with NSI. The trademark owner must show proof of the trademark through a certified copy not more than six months old of its federal or foreign registration of an identical mark. Once these steps are taken, NSI would determine whether the trademark registration was identical, confirm that the trademark registration was authentic, and determine the activation date of the registrant’s domain name. If all of these criteria were met, then NSI would give the domain name registrant two options. If the registrant wants to continue to use the domain name then the registrant must submit proof of a registered trademark identical to the second level domain name within 30 days. The proof must be the same type of certified copies discussed above. Otherwise, the registrant must relinquish control of the domain name and agree to transfer it to the complainant. The registrant has the right to select a new domain name and use both the old and the new names during a transition period of up to 90 days. If the registrant refuses to follow either option, the domain name is then put on hold and neither party can use it until NSI receives a final order from a US federal or state court stating which party is entitled to use the name. The need for changes The NSI dispute-resolution system may work well when a controllable amount of domain names are there, however, the need for changes has grown in recent years as more and more companies get online. Concerns over the current domain name management process have been expressed from various parts of the world (Department of Commerce, 1998). Some of the most widely expressed complaints and concerns are listed below: Concerns over the lack of competition in domain name registration. The current process for resolving conflicts between the owner of a trademark and the owner of a domain name is expensive and time consuming. Also, this process favors big companies. Changes are needed to offset the possibility of increasing lawsuits. This could lead to chaos as courts around the world apply their own antitrust law and intellectual property law to Internet lawsuits (Department of Commerce, 1998). Many commercial companies would like to see a more formal management structure to be established in the domain name registration process. More and more individuals and organizations outside the USA are getting on-line and would like to involve in the coordination of the Internet. A formal decision process needs to be established when adding a new top-level [ 227 ] Mary A. Clark, David C. Chou and David C. Yen Domain names management: a strategy for electronic commerce security Information Management & Computer Security 9/5 [2001] 225±232 domain to the URL rather than adding them on an ad hoc basis. Many users believe that it is inappropriate for the government to continue to get involved in and to fund the Internet now. Current solutions to domain name concerns NSI was under a five-year contract (1993-1998) with the US Government to provide registration services of the top-level domains. This project was funded by the National Science Foundation. Since then NSI has been overseeing the registration services through a transitional period. After the concerns over the management of the top-level domain system and the continuous growth of the Internet, President Clinton directed the Secretary of Commerce on July 1, 1997 to privatize, increase competition, and promote international participation in the domain name system (Department of Commerce, 1998). Changes in domain name registration In order to increase the level of competition in domain name registration, NSI agreed to develop a protocol and software that allows more than one registrar to register domain names within .com, .net, and .org. In October 1998, NSI unveiled the Shared Registration System. In addition to NSI, the US Government granted accreditation to five new organizations to register domain names (Network Solutions, Inc., 1999). These organizations include: 1 The ICANN; 2 Domain Names Supporting Organization (DNSO); 3 Protocol Supporting Organization (PSO); 4 Address Support Organization (ASO); and 5 World Intellectual Property Organization (WIPO). These five organizations participated in a test bed for multiple registrations during April 30, 1999 and June 30, 1999. Because of the success of the test another 29 entities are accredited as domain names registrars, one of them is the America Online. ICANN is a non-profit organization that was established by the Internet community to oversee certain Internet domain name functions. ICANN assumes responsibility for the IP address space allocation, protocol parameter assignment, domain name system [ 228 ] management, and the ``A’’ root server system management in September 2000. DNSO, PSO, and ASO will oversee the participating domain name registrars. WIPO also provided an international forum for the development and implementation of intellectual property policies through treaties and other policy instruments (WIPO, 1999). International policies set by WIPO In April 1999, the WIPO released a final report indicating the process that should be followed when granting domain name registrations worldwide. WIPO was primarily concerned with stamping out the practice of cybersquatting. They proposed three key elements to the registration procedure to eliminate cybersquatting (Gurry, 1999): 1 obtaining contact details; 2 establishing an anti-cybersquatting procedure; and 3 establishing exclusions for globally famous trademarks. WIPO’s first element to eliminate cybersquatting is to obtain contact details from registrants. Obtaining contact details from registrants is the most controversial element among them. WIPO calls registrars to require domain name registrants to disclose their contact information publicly. This information must be current and accurate. WIPO holds top-level domains as undifferentiated, so that people can do commercial transactions and perform commercial services in any of these domains. As long as this is in process, WIPO believes that the interests of IP coincides with public policies, which requires contact details of domain name holders to be accurate and reliable and made available to the public (Gurry, 1999). By providing reliable and accurate contact information, the registrant accepts responsibility for his or her actions over the Internet, making it more likely that the registrant wants to register the name for legitimate purposes. WIPO’s second element to eliminate cybersquatting is to establish an anti-cybersquatting procedure. WIPO recommends that ICANN should adopt a dispute-resolution policy under which a uniform administrative dispute-resolution process is made available for domain name disputes in all top level domains (WIPO, 1999). WIPO believes that this process should be mandatory for bad faith, abusive registrations. ``Abusive’’ was defined in reference to trademark rights. The Mary A. Clark, David C. Chou and David C. Yen Domain names management: a strategy for electronic commerce security Information Management & Computer Security 9/5 [2001] 225±232 administrative process would primarily take place online. Domain name holders would be required to follow the process if there were allegations that they were involved in cybersquatting. Those found guilty of cybersquatting would be required to cancel or transfer the domain name registration and pay for the costs of the process but not including the attorney’s fees. The registration authorities should enforce the procedures under the dispute-resolution policy (WIPO, 1999). Some fear that this process would establish conditions for harassing registrants. To eliminate this fear, WIPO further established three conditions as a safeguard (Gurry, 1999): 1 That the domain name is identical or misleadingly similar to a trademark in which someone else has rights. 2 That the holder of the domain name has no rights or legitimate interests in that domain name. 3 That the domain name has been registered and is used in bad faith. WIPO’s third element to eliminate cybersquatting is to establish exclusions for famous trademarks. Famous and well-known trademarks have been the primary targets of cybersquatting. Under the recommendations made by WIPO, the owner of famous or well-known trademarks would be given the opportunity to obtain an exclusion in some or all top level domains for the name of the trademark (WIPO, 1999). However, the trademark must be famous and well known over a widespread geographical area and across different classes of goods or services. Also, exclusion would cover only the exact name of the famous or well-known trademark (WIPO, 1999). For example, IBM is well known worldwide as a computer manufacturer. Since cybersquatters typically register many close variations of well-known trademarks, the registrant would bear the burden of proving justification for using an identical or misleadingly similar trademark (WIPO, 1999). Some fear that creating this exclusionary mechanism would reduce the number of names available to registrants (Gurry, 1999). WIPO replies that the exclusionary mechanism would only apply to those trademarks that are famous on a widespread geographical basis. Meanwhile, others believe that this is showing a preferential treatment. Some arguments question that: why just famous marks, why can’t you get an exclusion for a well-known event that is coming along? Still others debate that the exclusionary mechanism is showing favoritism to large companies, and it leaves the small business at a disadvantage. But WIPO insists that famous marks have consistently been the subjects of cybersquatting and this exclusionary mechanism would greatly minimize the amount of cybersquatting (Gurry, 1999). Adding new top level domains Currently the top-level domain names in the USA include .com, .org, .gov, .edu, .net, .mil, and .int. In February 1997, the International Ad hoc Committee on Domain names recommended adding the following new top-level domain names (Tanenbaum, 1998): .firm, .store, .web, .arts, .rec, .info, and .nom. By adding new top-level domain names to the existing list would allow the domain name to be registered to a specific classification that similar to the way a trademark is registered. Adding new top-level domain names could make additional confusion to Internet community. There is already a problem made by cybersquatters, that is, they registering domain names that are very similar to a trademark or another domain name to mislead the public. If new top-level domains are added and the same name or a similar name can be registered more than once onto a different classification, this would create more confusion to the public than what already exists. New technology support Keyword system Using a keyword system is an alternative to remedy domain name problems. Keyword systems are being used as an alternative means of locating Web sites without using a domain name. Keyword systems allow the user to enter into the system regarding the name of the company they are looking for. Then, depending on the system, it will either direct the user to the page it believes the user is seeking or will return a page with links to various pages the user can choose from (Fisher, 1999). The primary advantage to this type of system is that it would eliminate the disputes over trademarks. The major drawback of this system is its lack of convenience. It also takes more time for the visitor to perform a search since it is much quicker to type in a domain name and go directly to a desired site or page. Sometimes the user may not be able to find the site they want, particularly if it is a small company. This method would definitely favor larger companies with greater name recognition and put smaller companies at disadvantageous situation. [ 229 ] Mary A. Clark, David C. Chou and David C. Yen Domain names management: a strategy for electronic commerce security Information Management & Computer Security 9/5 [2001] 225±232 Encryption Currently, NSI provides three levels of security while registering a domain name through InterNIC. At the first level, the registrant’s e-mail address is verified to ensure that the information is coming from a reliable source. The second level provides a password that the registrant must use when updating information. The third level is the most secure one, that using encrypted key technology of Pretty Good Privacy. Under this system, the user creates two keys: one public key and one private key. Both keys are registered with InterNIC. This process is much like opening a safety deposit box at a bank. In order to complete the registration or update network address, the owner must sign in with the secret key. InterNIC then verifies the request by matching it with the registered key (Davis, 1996). Now that the root server is moved to California and managed under ICANN, it is undetermined whether they will continue with Pretty Good Privacy or install some other system. Framework of the new domain names system The framework of the new DNS assures the convenience of registration process, high security protection to domain names, and dispute-free environment. This new system includes application policy, education programs, search engine, Internet management, and security and privacy protections. Application policy The transitional period under the new DNS is completed on September 30, 1999. This process includes the transfer of management responsibilities, the root system, and all of the databases to ICANN. Organizations throughout the world are expected to develop their own registration process that follows the recommendations made by WIPO. These recommendations included: obtaining contact details; establishing a process for eliminating cybersquatting; and establishing exclusions for globally famous trademarks (Gurry, 1999). Education programs As organizations around the world become accredited registrars, WIPO needs to either accept responsibility for training these organizations or to form a committee that is responsible for training these organizations and informing them possible policy changes. [ 230 ] Because of the dramatic changes that are taking place in the area of domain name registration and management, it will be necessary to educate the individuals and companies about these changes. This process should fall under the responsibility of the organization that accepts the company or individual’s registration. Search engine The current search engine used for searching domain names is called ``whois.’’ When an individual enters a string such as a name, web address, NIC handle, or a host IP, the search engine can identify which company, organization, or individual is currently using that string. This search engine is limited in that it does not identify who may own a trademark for that name. Therefore, the search engine ``whois’’ needs to be upgraded to include this feature. By identifying in advance who may own a trademark for a given name, even if that name is not registered as a domain name, it will help avoid trademark owners from filing lawsuits in the future. Internet management The WIPO will act as a public forum for individuals and organizations to express their concerns and ideas over certain intellectual property issues involving the domain name process. WIPO established recommendations for resolving disputes that may arise over Internet domain names. These recommendations will be handed over to the ICANN. ICANN is the new organization that was formed to manage and coordinate the Internet domain name system. These recommendations will also be reported to other countries that are members of WIPO. NSI will continue to act as a registrar for domain name registration. In addition to this, NSI has developed software that allows more than one entity to register a domain name. This software is called the ``Shared Registration System.’’ The Shared Registration System will open up the registration process to the marketplace, making it more competitive and possibly driving down the cost of registration. Each entity that is interested in becoming a registrar must be accredited first. The US Government is currently in the process of issuing accreditation to another 29 organizations in addition to the five that have already been issued. Internet Service Providers are the likely candidates for accredited registrars since they already provide a broad range of Internet services to the public. AOL is one that has recently become accredited. Mary A. Clark, David C. Chou and David C. Yen Domain names management: a strategy for electronic commerce security Information Management & Computer Security 9/5 [2001] 225±232 Security/privacy protection NSI had three levels of security: e-mail verification, password, and Pretty Good Privacy using a two key encryption system. Once the management of the ``A’’ root server system shifts control to ICANN, they should continue to use Pretty Good Privacy as their security system. Because all the lawsuits and legal issues are surrounding sub- level domain names, only the most secure system should be used for the registration process. Future Implications and conclusion Originally, domain names were developed as a way to connect easily with other computers on the Internet. With the globalization and commercialization of the Internet, domain names have taken on a new significance as business identifiers, they no longer act only as a means of locating particular computers. Instead they have become an integral part of the company’s identity, similar to trademarks. It is impossible to eliminate all disputes over trademarks versus domain names. There will always be disputes arising in this area especially as more and more individuals, companies, organizations, and institutions move online. Although most of them are unintentional infringements, it is necessary to implement a sound procedure that could limit the number of complaints and minimize possible cybersquatting to electronic commerce security. The formation of the WIPO occurred at a propitious time. The Internet is quickly becoming an international marketplace for business. The Internet makes businesses of all sizes to sell products or services abroad. As the world marketplace expands, international issues will play a much larger role, with other countries seeking a more equal footing in the decision making process. Therefore, we believe that WIPO will continue to grow in importance and will play an ever-increasing role in resolving security conflicts at the international level. References Davis, J. (1996), Domain name sign-up made more secure, at http://www.news.com/News/Item/ 0,4,1657,00.html Department of Commerce (1998), The green paper, at http://www.nsiregistry.com/history/ green_paper.html Domain Name Game (1999), History of the Internet and domain names, at http://www. domainnamenow.com/history.htm Fisher, W. (1999), Domain names, at http://www. eon.law.harvard.edu/property/domain/ main.html. Gurry, F. (1999), Transcript of press conference to launch the final report of the WIPO Internet domain name process, at http://wipo2.wipo. int/process/eng/PressConf.html. Internet Corporation for Assigned Names and Numbers (ICANN) (2001), Announcement May 15, at http://www.icann.org/ announcements/icann-pr15may01.htm. Network Solutions Inc. (1999) , Change coming in domain name registration, at http://www. networksolutions.com/internic/internic.html. Tanenbaum, W.A. (1998), Rights and remedies for three common trademark-domain name disputes, at http://cyber.law.harvard.edu/ property/domain/fulltanen.html. World Intellectual Property Organization (WIPO) (1999), Final report of the WIPO Internet domain name process, at http://wipo2.wipo. int/process/eng/final_report.html. Appendix 1. Top-level domains in the USA There are seven US top-level domains (com and edu, are also used by foreign countries as sub-domains): 1 com ± commercial organizations that may wish to profit from a site. 2 edu ± four-year, degree-granting colleges. 3 gov ± US government agencies. 4 mi ± US Department of Defense agencies. 5 net ± networks, such as Internet service providers. 6 org ± organizations with not-for-profit or nonprofit status. 7 int ± international entities. .us is usually preceded by the state code used by the US post office. The following sub domain names can be used instead of the state code: fed ± agencies of the federal government. isa ± interstate authority. nsn ± native sovereign nations; used for Native American communities that cross state, regional, or national boundaries. These sub-domains can be placed in front of a state code: ci ± city government agencies. co ± county government agencies. k12 ± public schools. cc ± community colleges. tec ± technical and vocational schools. lib ± state, county, and city libraries. state ± state government agencies. gen ± general independent entities. cog ± councils of government. mus ± museums. dst ± districts. [ 231 ] Mary A. Clark, David C. Chou and David C. Yen Domain names management: a strategy for electronic commerce security Information Management & Computer Security 9/5 [2001] 225±232 [ 232 ] Appendix 2. International top-level domains All countries except the USA use a country code as their top-level domain. The following is a list of codes for some major countries: arb Argentina at Austria au Australia be Belgium br Brazil ca Canada ch Switzerland cl Chile cn China cr Costa Rica cu Cuba cz Czech Republic de Germany dk Denmark ec Ecuador eg Egypt es Spain fi Finland fr France gr Greece hk Hong Kong hu Hungary ie Ireland il Israel in India iq Iraq ir Iran it jp kp kr kw lk ly mx my nl no nz pa pe pl pr pt ro sa se sg sk sl sn su sy th tr tw ua uk Italy Japan North Korea South Korea Kuwait Sri Lanka Libya Mexico Malaysia The Netherlands Norway New Zealand Panama Peru Poland Puerto Rico Portugal Romania Saudi Arabia Sweden Singapore Slovakia Slovenia Senegal Russia Syria Thailand Turkey Taiwan Ukraine UK