A comparative study of Academic Libraries Websites in Malaysia By Abd. Rashid Abdullah (99348511) In partial fulfillment of the requirements for the degree of Master of Science in Information Management Faculty of Information Studies Universiti Teknologi MARA 'C\;";AV 7!;"''Vx L-.i.-iiiiAKKAN SMM 850 Independent Study May 2001 Acknowledgements Alhamdulillah. Thanks to Allah who has given me the strength to complete this Independent study. I take this opportunity to thank my supervisor, Prof. Dr. Szarina Abdullah who has provided valuable assistance through the preparation of this study. I am very grateful to my wife Rosmah Selamat who is very supportive through the writing up of this study and has helped me in between her busy schedules. Last but not least, to my two sons Ahmad Faiz and Abdul Hakim, thanks for their understanding. Abstract The comparative study, which have been done on eight academic library websites in Malaysia have shown that most of the library are ready to give their online services to the users. Most of them are fulfilled the criteria which are needed in building websites. Based on this research, University Malaya Library website has been selected the best library websites as compared to others. n Table of Content ABSTRACT....................................................................................................................... n LIST OF TABLES ............................................................................................................. .vi INTRODUCTION.....................™ SCOPE OF THE STUDY....................................................................................................... 2 RATIONALE...................................................................................................................... 3 SPECIFIC OBJECTIVES OF THE STUDY ........................................................................... ...3 LIMITATION OF STUDY ..................................................................................................... 4 LITERATURE REVIEW ............................................................................................. 5 WHY EVALUATE INTERNET INFORMATION RESOURCES.................................................... 5 a. Information dissemination. ................................................................................. 6 b. Education and Training. ..................................................................................... 6 c. Commerce and Advertising................................................................................. 6 d. Entertainment...................................................................................................... 6 e. Communications. ................................................................................................ 6 QUALITY INDICATORS IN EVALUATING INTERNET RESOURCES......................................... 7 THE ARGUS CLEARINGHOUSE.......................................................................................... 9 Level of Resources Description ................................................................................ 10 Level of Resources Evaluation.................................................................................. 10 Guide Design ............................................................................................................ 11 Guide Organizational Schemes................................................................................. 11 Guide Meta-Information....... .................................................................................... 11 GOMEZ.COM .................................................................................................................. 12 RESEARCH DESIGN ............................................................................................. 14 METHODS OF INVESTIGATION ........................................................................................ 14 DATA COLLECTION AND DATA ANALYSIS..................................................................... 14 OBJECTIVE 1 : To IDENTIFY THE QUALITY CRITERIA OF ACADEMIC LIBRARY WEBSITES IN MALAYSIA. .................................................................................................................... 15 in CATEGORY 1 : EASY OF USE.......................................................................................... 15 Sub Category 1.1 : Help Menu................................................................................. 15 Sub Category 1.2 : Web site design.......................................................................... 15 CATEGORY 2 : USER CONFIDENCE................................................................................. 16 Sub Category 2.1 : Currency.................................................................................... 16 Sub Category 2.2 .'Authority.................................................................................... 16 Sub Category 2.3 : Content....................................................................................... 17 Sub Category 2.4 : Navigation Aids......................................................................... 17 CATEGORY 3 : ON SITE RESOURCES .............................................................................. 17 Sub-Category 3.1 : Library Information................................................................... 17 Sub-Category 3.2 : Online Library databases.......................................................... 18 Sub-Category 3.3 : Online Library Catalogue......................................................... 18 Sub-Category 3.4 : Online Library publication and news........................................ 19 Sub-Category 3.5 : Online Library Services............................................................. 19 OBJECTIVE 2: To IDENTIFY THE MALAYSIAN ACADEMIC LIBRARY WEBSITE THAT MEET THE CRITERIA................................................................................................................. 19 FINDINGS ............................................................................................................... 24 CONCLUSION/ RECOMMENDATIONS/ SUGGESTIONS.................................... 29 REFERENCES................................................................................................................ 32 APPENDIX A............................................................................................................... 36 List of Indicators of Information Quality compiled by University of Georgia in 1996 until 1998.................................................................................................................. 36 APPENDIX B............................................................................................................... 40 List of Indicators of Site Quality compiled by University of Georgia in 1996 until 1998........................................................................................................................... 40 APPENDixC...................................................................................................................44 Survey on Academic Libraries Websites in Malaysia............................................... 44 IV APPENDIX D................................................................................................................... 45 Perpustakaan Tun Abdul Razak, Universiti Teknologi MARA Website and Online databases................................................................................................................... 45 APPENDIX E................................................................................................................... 48 Universiti Malaysia Sabah Library Website and Online databases......................... 48 APPENDIX F................................................................................................................... 55 Universiti Putra Malaysia Library Website and Online Journals............................ 55 APPENDixG................................................................................................................... 61 Perpustakaan Universiti Sains Malaysia Website and Databases/Electronic Journals..................................................................................................................... 61 APPENDIX H................................................................................................................... 67 University of Malaya Library Website and Online databases.................................. 67 APPENDIX I.................................................................................................................... 72 Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia Website and Online databases....................................................................................................... 72 APPENDIX J.................................................................................................................... 81 Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia Website and Online Journals..................................................................................................................... 81 APPENDIX K................................................................................................................... 84 International Islamic University Malaysia Website and Subscribed databases....... 84 AfPE^Q^L................................................................................................................... 88 Email Test................................................................................................................. 88 List of Tables Table 1.1: The score points of the criteria in Comparative Study of Academic Libraries Websites in Malaysia- Category: Easy of Use. Table 1.2: The score points of the criteria in Comparative Study of Academic Libraries Websites in Malaysia - Category: User Confidence. Table 1.3: The score points of the criteria in Comparative Study of Academic Libraries Websites in Malaysia - Category: On Site Resources. Table 1.4: The score points of the criteria in Comparative Study of Academic Libraries Websites in Malaysia — Category: On Site Resources (continue). Table 2.1: A Comparative Study of Academic Libraries Websites in Malaysia - Result on Category of Easy of Use. Table 2.2: A Comparative Study of Academic Libraries Websites in Malaysia - Result on Category of User Confidence. Table 2.3: A Comparative Study of Academic Libraries Websites in Malaysia - Result on Category of On Site Resources. VI A comparative study of Academic Libraries Websites in Malaysia Introduction The purpose of the research is to identify the best Academic Library Website in Malaysia. In this research, the criteria of the quality websites will be studied. These important criteria will be used to determine the quality of Academic Libraries Websites. This research will help librarians to determine the criteria on building or modifying their libraries websites. Information in which library has is meaning less if it is not properly used. Internet is one of the channels that can be used in helping librarian to disseminate this information. The information such as online databases to which library subscribe will help users to access from any place at any time they prefer, and not only inside the library building. If the academic libraries websites of each university can be one stop website to their users, the university costs toward library collection on online databases and building the library website will definitely meaningful. Library websites can also be used to promote the library and its services. It provides current information about the library, it provides access to online and CD-ROM based reference sources such as databases and encyclopedias, it provides remote access to the library catalogues and other databases created by the library and assists library users to explore the Internet. Scope of the study The following libraries are the subjects of the study. 1. Tun Abdul Razak Library, Universiti Teknologi MARA, Shah Alam, Selangor Darul Ehsan. http://www.itm.edu.mv/ptar 2. University Malaya Library, Kuala Lumpur http://www.umlib.um.edu.my/ 3. International Islamic University Malaysia Library, International Islamic University Malaysia, Selangor Darul Ehsan. http://lib.iiu.edu.my/ 4. Sultanah Zanariah Library, Universiti Teknologi Malaysia, Skudai, Johor Darul Takzim. http: //www.p s z. utm. my/ 5. Universiti Sains Malaysia Library, Pulau Pinang http://www.lib.usm.my/ 6. Universiti Malaysia Sabah Library, Kota Kinabalu, Sabah http://www.ums.edu.mv/Iibrary/frontpg.htm 7. Sultanah Bahiyah Library, Universiti Utara Malaysia, Sintok, Kedah Darul Aman. http://www.lib.uimi.edu.my/ 8. Universiti Putra Malaysia Library, Serdang, Selangor Darul Ehsan. http://www.lib.upm.edu.mv/ Rationale The rationale of choosing the comparative study of the academic library websites in Malaysia is due to the researcher experience in surfing those selected websites. There are no studies that have been done to compare those websites. This study will help librarian in determining the best criteria in building a library academic websites. Most of the academic libraries have their own way of presenting their websites. This study intends to indicate strengths and weaknesses of these websites. To create the criteria, the researcher reviews the articles regarding this study and surf those selected websites. All the features and services that were provided online on those selected websites are also considered for creating criteria. These criteria then were compiled and grouping them accordingly. Those criteria will be analysed through score point. This score point will help to determine the best Academic Library Website in Malaysia. Specific Objectives of the study The purpose of the study is to identify the best Academic Library website in Malaysia. Objective 1: To identify the quality criteria of an academic library websites in Malaysia. Objective 2: To identify the Malaysian academic library website that meet these criteria. Limitation of study. This study has been done from November 2000 until April 2001. During the time of study there are changes made by the Webmaster of a few libraries websites and this need a new study to be done again. Libraries websites will keep on changing and this study will confirm of its status on the time of study. The scope of study has been limited to eight academic libraries websites. These academic libraries websites were choose because they are among the famous universities in Malaysia. A few universities libraries are not in the list because their website are still not online, such as University Kebangsaan Malaysia Library and University Malaysia Sarawak Library. When doing the research on the website, the study will cover on the front page, the first link and the second link. Those links will limit to library own web design. Link to others websites are not considered. Literature Review Why evaluate Internet information resources. They are a few reasons why we should evaluate Internet information resources. Smith (1997) gives two reasons why librarians should evaluate Internet information sources. 1. To decide whether an Internet information source should be linked to a resource guide or library Web site. 2. To judge the quality or appropriateness of information for a particular query or user. There are other reasons such as: 3. Information is power; by wrong information, people could make a wrong interpretation or decision. This of course will involve money, health, environment and life. 4. There are many web sites in the Internet. It is important to choose the quality Web site that will provide quality information. On January 12, 2000, Fast Search and Transfer Incorporation launched a new 300 million URL databases at the All the Web search site (Notess, 2000). Magellan rhttp://ww\v.magalen.exicite.com/niagellan/Info/advancedtips.html) in it Magellan Internet Guide announced that they have more than 50 million websites in their databases. Hotbot (http://hotbot.lvcos.com/about/) in it information in HotBot: about us claim to have more than 110 million Web documents. 5. Each website has it own purposes. By identifying these, users can understand why information that they are looking for is different from one another. They should do critical thinking when doing any decision based on information that they receive from Internet. Trochirn (1996) has mentioned that each website has it own purpose such as information dissemination, education and training, commerce and advertising, entertainment, and communications. a. Information dissemination. By far, the most common use for a website is to make information available to anyone who would be interested in it. Organisation use websites to display their mission statements, organisational information, contact information, production information, directories, technical assistance, provide access to databases, and so on. Individuals use them to display their resumes, and information about their families, hobbies, or personal interests. b. Education and Training. Although closely related to the information dissemination function, the web is often used to provide specific training in well-defined topical areas. In universities, websites are increasingly used to support specific course content. In organisational Intranets, websites provide training in essential job functions. c. Commerce and Advertising. The web is an ideal platform for advertising and purchasing products or services. Probably no area of web use will have greater economic impact than this one. d. Entertainment. The web is rich, interactive, graphical environment. Put simply, it's fun to use. It's not surprising that a variety of websites are constructed for entertainment purpose, to play games, post humorous essays or jokes, show cartoons, and so on. e. Communications. Increasingly, the web has become a generic platform for communicating via the Internet. Contemporary web technology allows the browser to send and receive email, participate in bulletin boards and chat-room discussions, accomplish on-line conferencing using whiteboards and sometimes even two-way audio and video connections. While these five purposes are the most frequent motivators for websites, most websites are designed address more than one of them at a time. For instance, a corporate websites is likely to be set up to disseminate information to the public, provide education and training, enable commerce and advertising, and facilitate communications. Quality indicators in evaluating Internet resources. There are a few proposed indicators of quality of the Internet resources by Ciolek(1997), Smith(1997), Tillman(2000), Everhart(1996), Beck(2000), Kapoun(1998), Alexander and Tate(1999), The ALSC Children and Technology Committee(1997), Sullivan(2000) who attempt to specify of a good or high quality or useful Web resources. The summaries of such characteristics are: 1. Uniqueness of information, 2. Useful and informative. 3. Easy to find. 4. Universally accessible. 5. Well structured & organized. 6. Well formatted & edited. 7. Easy to establish, run, maintain and improve on. (Ciolek, 1997). 1. Scope (breadth, depth, time, format [type of resources covered], 2. Content (accuracy, currency, authority, currency, uniqueness, Links made to other resources, quality of writing) 3. Graphic and Multimedia Design. 4. Purpose and Audience. 5. Reviews. 6. Workability (user friendliness, required computing environment, search, brows ability and organization, interactivity, connectivity), 7. Cost. (Smith, 1997). 1. Easy of finding out the scope and criteria, 2. Easy of identifying authority of authors, currency, the last update and what was updated, 3. Stability of information. 4. Easy of use in terms of both convenience or organization and speed of connection (Tillman, 2000). 1. Currency. 2. Content/Information. 3. Authority. 4. Navigation. 5. Experience. 6. Multimedia. V.Treatment. 8. Access. 9. Miscellaneous (page has received award(s) etc.) (Everhart, 1996). 1. Accuracy, 2. Authority, 3. Objectivity, 4. Currency and 5. Coverage ((Beck, 2000), (Kapoun, 1998), (Alexander and Tate, 1999)). 1. Authorship/sponsorship (Who put up the web site?). 2. Purpose (Every site has a reason for being there). 3. Design and stability (A great site has personality and strength of character). 4. Content (A great site share meaningful and useful content that educates, informs, or entertains). (The ALSC Children and Technology Committee, 1997). 1. Authorship and extent. 2. Date. 3. Depth. 4. Organization. 5. Audience. 6. Bias. 7. Innovation. (Sullivan, 2000). The project by University of Georgia in 1996 until 1998 had developed a set of criteria and standard in evaluating the quality of Internet information and for standards to guide the design of web resources. They hope this will help students, teachers and others who always use information from Internet. They had completed four phases of the research project which are identification of possible criteria, editing of consolidation of criteria, evaluation of consolidated criteria and development of evaluation instalment (Oliver, 1998). The indicators of information quality and indicators of site quality can be seen in Appendix A and B. Alexander and Tate (1997) remind of the additional challenges presented by web resources. Among them are: 1. Use of hypertext links (Quality of web page linked to original web page may vary. Evaluate each web page independently) 2. Use of frame. (Each frame displays a separate web page. Evaluate each frame independently) 8 3. Search engine can retrieve pages out of context. (Always try to return to the homepage to determine the sources of information) 4. Marketing-oriented web page. (In other media, there usually are clear visual and/or audio distinctions between advertising and information. On web, distinction between advertising and information can become blurred. Try to determine if advertising and informational content are supplied by the same person or organisation). 5. Blending of entertainment, information and advertisement. (The web has brought infomercial concept to new heights). 6. Software Requirements May Limit Access to Information. (Full access may require additional software. Browsers may alter the appearance of Web Pages. Alter how much information is obtainable. Alter the appearance of information obtained). 7. Instability of Web pages. (Web pages may more or disappear without notice. User may not be able to refer back to a web page. Try to determine the stability of your source Document source to the fullest extent possible). 8. Web Pages Susceptible to Alteration. (Accidental alteration. Deliberate alteration). When doing this study, ratings system used by a few websites are also studied. Among the websites that had been reviewed in this study are The Argus Clearinghouse (http://.clearinghouse.net/X and Gomez.com (http://www.gomez.com/). The Argus Clearinghouse The Argus Clearinghouse function is to rate on Guides. It is rated on the following five criteria. 1. Level of Resources Description 2. Level of Resources Evaluation 3. Guide Design 4. Guide Organizational Schemes 5. Guide Meta-Information Guides receive a rating of 1 to 5 checks for each criterion. An overall score of • > * / , / * / • to • / • • / • / » / is obtained by averaging the guide's score on these five criteria. Level of Resources Description Descriptive information provides users with an objective sense of what the Internet resources cover, including: a Description of the resources' content (ranging from keywords to abstracts), a Description of traffic levels, level of moderation, features (e.g. digests) for mailing list and Usenet newsgroups. a Intended audience for the resources, a Description of the update frequencies for resources. a Access instructions for the resources. a Technical performance level of the resources (i.e. a server is frequently down). Level of Resources Evaluation Evaluative information provides users with a subjective sense of the quality of the Internet resources, including: a Quality of the content of resources (e.g. discussion in mailing lists and Usenet newsgroups, information in a Website). a Assessment of the resources' usability (e.g., document layout, readability, appropriate use of graphic, organization.) a Authority (e.g., reliability) of resource authors. 10 Guide Design Quality guides balance aesthetics with usability: a Images (are images attractive, do they support ease of navigation, do they load quickly), a Layout (does the author make appropriate use of headers, mixed font sizes, and white space). a Navigational aids (it is easy to find your way around, do you have a consistent sense of context or understanding of where you are in the guide at any given time). Guide Organizational Schemes Guides can be organized in one or more ways, including: a By subject (e.g. sports can be broken up into soccer, racquetball, etc.) a By format (e.g., mailing lists, Web sites, etc.). a By audience (e.g., academic vs. general users). a By chronology (for a history guide). a By geography (for a guide to a region). a By authors (for a literature guide). Guide Meta-Information Meta-information is information about other information. In this case, metainformation describes the guide itself, and may include: a Mission of the guide; why it was created, what it contains and what it leaves out. a How the guide was researched and constructed. a Information about the authors, their professional or institutional affiliations, and their knowledge of or experience with the subject. a Information on how to contact the author and submit feedback and suggestions, a Update frequency. 11 Gomez.com Gomez.com used scorecards to measure the quality of e-commerce sites with a predominant focus on the Internet delivery channel and a secondary focus on auxiliary channels. A standard methodology applies to all Scorecards created by Gomez Advisors. The method employed by Gomez put a premium on providing consistent, objective and replicable Scorecards. Scorecards cover all firms in an industry that meet minimum standards of service (typically in terms of depth and breadth of product and national availability). Each Scorecard ranks firms based on how well each serves the needs associated with unique consumer profiles. Scorecard rankings comprise a set of 150 or more criteria points. These criteria are selected by Gomez experts to capture the quality of the Internet delivery of goods and services for a given sector. Gomez experts employ a variety of data collection methods, including: a Through, direct examination of a site. a Performance monitoring of secure and non-secure pages. a Pricing transactions. Q Mock transactions or account opening. a Customer service interaction over the telephone and through the Internet. a Supplemental questionnaire filled out by each firm. Raw data for each criterion is selected for each firm and comes in several forms: Yes and No, multiple choice selection, numeric (e.g.-%, time, $) of free-form textual answers. To covert the raw data to scores, metric are created that convert each of the aforementioned data types to binary score (0 or 1). Thus each one of the criteria is either satisfied or not, according to specific objective standards. To create the criteria, Gomez reviews all of the features and services that are delivered online (and to some degree offline) across an industry. 12 When developing category rankings, Gomez assigns each criterion into one of five categories. Individual criteria are weighted according to their importance to the category and the customer profile. The five categories are: 1. Ease of Use: The Web site of a top firm in this category boasts an intuitive layout with tightly integrated content and functionality, useful demos and extensive online help. 2. Customer confidence: The leaders in this category operate highly reliable Web sites, maintain knowledgeable and accessible customer service organizations and provide quality and security guarantees, 3. On-Site Resources: The top firms in this category not only bring wide range of products and services and information onto the Web, but provide depth to these products and services through a full range of electronic account forms, transactions tools and information look-up. 4. Relationship Services: Firms build electronic relationships through personalization, by enabling customers to make service requests and inquiries online and through programs and rewards that build customer loyalty and a sense of community. 5. Overall Coast: Gomez looks at the total cost of ownership for a typical basket of services customized for each customer profile. From the literature review, there are no studies that have been done to compare those academic library websites in Malaysia. Using those selected criteria from the review, the researcher than will used it to evaluation the Malaysian academic library websites, 13 Research Design. Methods of Investigation. This is a comparative study of the academic library websites in Malaysia and the method used to undertake this study is through direct examination of each selected websites. The examination only considered for those websites, which are presented on English version. The researcher then determines and compares the criteria that they have with the one that have selected as guide which been reviewed earlier. These will help in determining the quality and the best academic library websites. There are two methods used in examining the websites. For the criteria that have stated facts, the researcher will compare it directly. Those facts, which need other people judgement, researcher used 20 students from UiTM to give their votes. The survey was done for the Category: Easy of use, Sub-Category 2: Web Site Design. Those volunteer students will be showed eight selected websites for them to evaluate. See Appendix C >, the Survey Form. Data Collection and Data Analysis. As the purpose of this research is to choose the quality and to find the best Academic Library website in Malaysia. The studies have been done from November 2000 until May 2001. During the time of studies there are changes made by the Webmaster of a few libraries websites and this need a new study to be done again. Libraries websites will keep on changing and this study will confirm of its status on the time of study. Specifically, the studies have two objectives. First objective is to identify the quality criteria of academic library websites in Malaysia. Second objective is to identify the academic libraries website in Malaysia that meet these criteria. 14 Objective 1: To identify the quality criteria of academic library websites in Malaysia. The quality criteria of an academic libraries websites can be evaluated according to the categories such as Ease of Use, User Confident, and On Site Resources. Those categories are taken from Gomez.com. Each category consists of sub categories, which have their own criteria to evaluate. Those criteria are combination of criteria from Gomez.com, criteria that are listing from the project by University of Georgia (Oliver, 1998) and the researcher personal observation. Below are the criteria of each category. Category 1 : Easy of Use Sub Category 1.1 : Help Menu Criteria: 1. Is there any Help Menu or FAQ? Web site should have Help Menu on every page. Help menu consists of the main title in page where user can link to them. Frequently Ask Question (FAQ) is a menu where users can use if there is any question to ask (before they use e-mail to get an answer). Sub Category 1.2 : Web site design Criteria 1. Is the type style and background make clear and readable? This is referring to the use of font style and colour of background. The combination of colour for font and background should be easy for user to read the web page. 2. Is an icon represents what is intended? Icon should used to represent what library intended. An example of this is the logo of database etc. 15 3. Is the layout is consistent from page to page? These refer to the layout design. From front page to the link page on every subject there should be a consistent in page layout if the link are still in one Webmaster design. 4. Is the page's presentation is eye-catching? This is one of the important things when creating the web site. If the web page is not eye-catching, user will glance once and they would not come back. The use of colour on font (type and size), and background including watermark is very important to impress the user. Not forgotten the grouping of information is also one of the criteria to consider when creating the Web pages. Category 2 : User Confidence Sub Category 2.1 : Currency Criteria: 1. When was it updated or revised? Web site should have the date of last revision. 2. Has it been updated in 2001? It should have been update recently, in year 2001. If the link (that are the same Webmaster did) does changes, the front page of web site should also be changed in their date. 3. How frequent it has to be updated? It should have frequency of planned updates and revision stated. This will help user to plan their time to surf the web sites again. Sub Category 2.2 : Authority Criteria: 1. Do they provide the contact address? Library web site should have an address, e-mail, telephone, and fax number. 2. Can user identify from the domain where are the page originates? User can easily tell from the domain name where the page originates. 16 Sub Category 2.3 : Content Criteria: 1. Do they have the description on the resources content? The link such as the databases that the library subscribes should have description (keywords, summarise or abstract) on the resources content. Sub Category 2.4 : Navigation Aids Criteria: 1. Is there a link back to home page? They should have a link back to the home page on each supporting page. 2. Is the links easy to identify? Links should be easily to identity. This is by either colour or the style such as font, underline or the symbol. 3. Is there a link to the parent University Websites? The web site should have a link to its own University Website. Category 3 : On Site Resources Sub-Category 3.1 : Library Information Criteria: 1. Is there any information on library? The library Website should have information on library history, vision and mission statement, Organization Charts, Opening Hours, Rules and regulations, Membership, Map or Floor plan of library, Who's who in library, Library Collections, and information on library services. 17 Sub-Category 3.2 : Online Library databases Criteria: 1. Is there any information on library databases, which they subscribe? The library should inform user the online databases that they subscribed. User should be able to get into the databases when they use Internet. 2. Do they inform user about the password when access the above subscribe databases? If user needs to use the login number and password, the library should inform user about this and how to get such numbers. 3. Do the library have their own build database, which can access online? The library should allow user to access online the "own build database." 4. Do the library compiled the Malaysian Websites? The library should compile Malaysian Websites such as Government Agencies Websites, Library Websites etc. for library user. 5. Do the library compiled the world databases? The library should compile world databases for library user. 6. Do the library have the free trail databases? The library should also informed user of the free trail databases, which is a complimentary access from the publisher. The expiry date should be informed and deleted it when time comes. Sub-Category 3.3 : Online Library Catalogue Criteria 1. Do the library have online library catalogue? The library should have Online Library Catalogue. User can access this through Telnet or Web sites. 2. Do online library catalogue allow user to make any reservation or renewal through online? User should be allowed to make reservation and renewal through online. 18 Sub-Category 3.4 : Online Library publication and news. Criteria 1, Is there an online library publication or news? It is good to have library web sites, which have a library news or announcement such as notes from chief librarian, vacancies, meeting etc. Sub-Category 3.5 : Online Library Services Criteria: 1. Is there an Online Reference Services? It is good to have an online reference services. This Online Library Website can be contact through e-mail. 2. How fast is the Online Reference Library Services answer the simple question? The Online Reference Library Services should answer it within a day of working day. Objective 2: To identify the Malaysian academic library website that meet the criteria. The academic libraries Website will be match with the criteria stated in the table below. The best academic libraries website will be based on the total score point. This score point will be given to each criterion that the website have. The library website which have highest point will be chosen as the best library academic website in Malaysia. The raw data collected from each library Websites has its own score. For criteria, which the answer will be Yes, or No, the score is one (1) for Yes and zero (0) for No. The criteria that not included such above will be: 0 for Don't Have, 1 for Bad, 2 for Average, 3 for Good, 4 for Very Good, and 5 for Excellent. If the criteria are specific, the score will be according to the standard mentioned in the table Table 1.1 - 1.4. 19 Table 1.1: The score points of the criteria in Comparative Study of Academic Libraries Websites in Malaysia - Category: Easy of Use. Category Sub-Category Criteria Score Easy of Use Help Menu Is there FAQ? 0-1 Is there Help Menu? 0-1-2-3-4-5 Help Menu score criteria: No Help Menu = 0, Help menu on 1-2 links = 2 (average), 3-4 links = 3 (good), 56 links = 4 (very good), 7 and above links = 5 (excellent). Web site Design Is the type style and background 0-1-2-3-4-5 make clear and readable? Is an icon represent what is 0-1-2-3-4-5 intended? Is the layout is consistent from page 0-1-2-3-4-5 to page? Is the page's presentation eyecatching? 20 0-1-2-3-4-5 Table 1.2: The score points of the criteria in Comparative Study of Academic Libraries Websites in Malaysia - Category: User Confidence Category Sub-Category Criteria Score User Confident Currency It has the date of last revision. 0-1 It has been updated in year 2001. 0-2-3-4-5 (Score: January (2), February (3), Mach (4), April & May (5)) It has frequency of planned updates 0-1 and revision is stated. Authority Address 0-1 E-mail 0-1 Telephone 0-1 Fax 0-1 Can easily tell from the domain 0-1 name where the page originates. Content The description of the resources 0-1 content (online databases) Navigation aids There is a link back to the home 0-1 page on each supporting page. Links are easy to identify. 0-1 Have a link to it own University 0-1 Website. 21 Table 1.3: The score points of the criteria in Comparative Study of Academic Libraries Websites in Malaysia - Category: On Site Resources Category Sub-Category Criteria Score On Site Resources Library Information Information on library history 0-1 Vision /mission statement 0-1 Organization Charts 0-1 Opening Hours 0-1 Rules and regulations 0-1 Membership 0-1 Map or Floor plan of library 0-1 Who's who in library 0-1 Library Collections 0-1 Information on library services. 0-1 Online Library Has subscribed to online 0-1-2-3-4-5 databases databases and user can access it through Internet (Including those registered users only can use). Score criteria: 0=don't have. 1 database=bad, 2-4 d a tabases= average, 5-9 databases=good, 10-15 data base s= very good, 16 and above= excellent Has own build databases, which can be access online. Score criteria: 0=don't have, 1 database=good 2-3 data bases= very good 4 and above=excellent. 22 0-1-2-3-4-5 Table 1.4: The score points of the criteria in Comparative Study of Academic Libraries Websites in Malaysia - Category: On Site Resources (Continue) Category Sub-Category Criteria Score On Site Resources Other Online Compiled Malaysian Websites 0-1-2-3-4-5 Databases Links. Malaysian Websites score criteria: Link to such categories (e.g.: Libraries websites, government agencies, etc). Link to 1 category = 1 (bad), 2-4 categories = 2 (average), 5-7 = 3 (good), 8-10 = 4 (very good), 1 1 and above = 5 (excellent) Compiled world databases 0-1 (provided by others) for library user. Has free trail databases. 0-1 Has online library catalogue. 0-1 Online Reservation 0-1 Online Renewal. 0-1 Library Has a library news or 0-1 Publication/ news announcement such as notes from Online Library Catalogue chief librarian, meeting etc. Online Reference Online Reference Services. 0-1 Services Online Reference Services e-mail 0-1-2-3-4-5 test. Score criteria: 0 = don't answer or after the fifth days, 1 = bad (Answer on the fifth days), 2 = average (Answer on the fourth days), 3 = good (Answer on the third days). 4 = very good (Answer on the second days), 5 = excellent (Answer on the same day) 23 Findings The result of the research can be seen from Table 2.1- 2.3 and the front pages of the websites will be shown in the appendixes D-K. 24 Table 2.1: A Comparative Study of Academic Library Websites in Malaysia - Result on Category of Easy of Use. CATEGORY: EASE OF USE Sub-category Help menu *Web site design Academic Libraries UiTM UMSj UPMJUSM Criteria FAQs "Help Menu Type style and background make clear and readable Icon represent what is intended The layout is consistent from page to page Page's presentation is eyecatching TOTAL SCOREI UM IUTM IUUM I HUM 0 5 0 1 0 2 0 5 0 5 0 1 0 2 4 3 4 2 5 2 4 3 5 3 5 2 5 1 5 1 5 3 3 3 2 3 3 3 5 5 2 3 4 3 5 5 20 13 14 18 23 15 14 21 1 5 NOTES on score criteria for Table 2.1 Score points are given by 1=YES and 0=NO If mark by * the score are as followed; 0=don't have, 1=bad, 2=average, 3=good, 4=very good and 5= excellent. Help menu score criteria: Mark by **. Help menu on 1-2 links = 2 (average), 3-4 links = 3 (good), 5-6 links = 4 (very good), 7 and above = 5 (excellent). Abbreviation: UiTM = Universiti Teknologi MARA, UMS = Universiti Malaysia Sabah, UPM = Universiti Putra Malaysia UM = Universiti Malaya, UTM = Universiti Teknologi Malaysia, UUM = Universiti Utara Malaysia HAM = International Islamic University Malaysia Table 2.2: A Comparative Study of Academic Library Websites in Malaysia - Result on Category of User Confidence CATEGORY: USER CONFIDENCE Sub-category Currency Authority Academic Libraries UiTM| UMS| UPM|USM |UM Criteria It has the date of last revision **lt has been updated in year 2001 Frequency of planned updates and revisions is stated. Address Email Telephone Fax Can easily tell from the domain name where the page originates Content Navigation aids Description of the resources' content (Online databases) 5 1 2 1 5 1 4 1 5 1 5 1 5 1 5 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 0 0 1 1 1 1 1 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 1 1 1 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 1 1 1 1 1 14 15 11 15 There is a link back to the home page on each supporting page Link are easy to identify Link to the University H/page TOTAL SCORE 1 |UTM |UUM [HUM 14 | 12 | 15 | 12 NOTES on Score criteria for Table 2.2 Score points are given by 1=YES and 0=NO If mark by * the score are as followed; 0=don't have, 1=bad, 2=average, 3=good, 4=very good and 5= excellent Currency score criteria mark by ** the score are as followed; 0=don't have, 2=January, 3=February, 4=March and 5=April & May Abbreviation: UiTM = Universiti Teknologi MARA, UMS = Universiti Malaysia Sabah, UPM = Universiti Putra Malaysia UM = Universiti Malaya, UTM = Universiti Teknologi Malaysia, UUM = Universiti Utara Malaysia HAM = International Islamic University Malaysia Table 2.3: A Comparative Study of Academic Library Websites in Malaysia - Result on Category of On Sites Resources Academic Libraries CATEGORY: ON SITE RESOURCES Sub-category Library Information Criteria Other Online Databases Online Library Catalogue [ 0 1 1 0 1 1 1 0 0 1 1 1 1 1 1 4 3 4 5 5 5 5 5 3 0 5 0 2 0 1 5 1 1 5 1 1 5 1 1 2 1 1 1 1 0 1 0 1 1 0 0 1 1 1 1 0 0 1 1 1 0 0 0 0 0 0 3 0 ****Malaysian Websites links World resources(others' database) Freetrail databases 2 1 1 Has online Library Catalogue Online reservation 1 1 1 Online Services Online Reference Services E-mail test on Online Ref. Services TOTAL SCORE 1 0 1 1 1 1 1 1 1 1 1 1 1 1 0 Library news/publication online) 1 1 1 0 "Library databases (subscribe) "'Library Own Databases Library's Publication/Newsl 1 1 1 Membership Map/Floor plan Who's Who in the library Library Collections Library Services Online renewal 0 0 0 1 1 1 Rules & Regulations 1 [UTM |UUM |IIUM 0 0 1 1 0 1 1 1 0 1 1 1 Library History Vision/Mission Organization Charts Opening Hours Online Library Databases UiTM| UMS| UPM|USM JUM 0 1 1 1 0 1 1 1 0 1 1 1 1 1 1 1 1 0 0 1 0 1 1 1 0 0 0 0 1 1 [ 0 [ 0 | 0 | 1 | 1 | 0 | 1 | 1 0 0 1 0 0 3 18 | 15 [ 25 26 0 1 3 0 5 1 0 1 0 33 | 29 | 16 | 13 j NOTES on score criteria for Table 2.3 Score points are given by 1=YES and 0=NO If mark by * the score are as followed; 0=don't have, 1 =bad, 2=average, 3=good, 4=very good and 5= excellent. Library databases score criteria: Mark by " 0=don't have, 1 database=bad, 2-4 databases=average, 5-9 databases=good, 10-15 databases=very good, 16 and above databases = excellent. Library own databases score criteria: Mark by *** 0=don't have, 1 database=good, 2-3 databases=very good, 4 and above databases =excellent. Malaysian links score criteria: Mark by ****. Link to such categories (Libraries websites, government agencies, etc) Link to 1 category = 1 (bad), 2-4 categories = 2 (average), 5-7 = 3 (good), 8-10 = 4 (very good), 11 and above = 5 (excellent) Abbreviation: UiTM = Universrti Teknologi MARA, UMS = Universiti Malaysia Sabah, UPM = Universiti Putra Malaysia UM = Universiti Malaya, UTM = Universiti Teknologi Malaysia, UUM = Universiti Utara Malaysia HAM = International Islamic University Malaysia Conclusion/ Recommendations/ Suggestions In getting the result of the first objective of the research, that is, to identify the quality criteria of academic library websites in Malaysia, examining has been done on selected local library websites and it has been then combined with the three categories selected from Gomaz.com and a few criteria from the project by University of Georgia. The result is shown in Table 2.1 - 2.3. It is suggested that the librarian should consider the criteria from the table when they intend to build or update their websites. The result of the second objective is as follows: In the Category of Ease of Use, it has shown that University Malaya Library has the highest score. For the Category of User Confidence, Universiti Putra Malaysia (UPM) Library, Universiti Teknologi Malaysia (UTM) Library and International Islamic University Malaysia (IIUM) Library have the highest score. The three of them have the same score. The Category of On Site Resources the University Malaya (UM) Library has the highest score. Based on the total score from the three categories, the best academic library websites goes to University Malaya Library. After examining the abovementioned-selected websites, the following are the summaries and recommendations: When examining the criteria on FAQ and Help Menu, it is found that FAQ is not popular at all. Universiti Teknologi Malaysia (UTM) Library is the only one, which has its FAQ, function. Most of the libraries have Help Menu but still a few libraries do not taking care of these important criteria. Help Menu is a good short cut. Users know where they are and it helps them not to go back to the Main Menu, when they intend to select to other location. 29 Web Design, which was examining by the students, is one of the most important criteria. User will reach at the front page first. They will judge it whether it is good or not. This is the first impression the library gives to their users. The web pages of the library are also actually presenting the University. If the University has received the ISO award whether it is ISO9000 or ISO9004, the web pages of the library must also show the same kind of achievement. Website Design category gives the University Malaya (UM) Library the highest score. In the Category of User Confidence, it was found that most of the libraries make a good updated for their websites especially in the front page, but when goes deeper to their links still have, a few libraries do not update those links. Research did show that no libraries give the frequency of their library updating. Most of the library websites give the description of the online databases that they have. It helps users to make quick decision on which databases they should used. In addition, they also provide good library information to their user. Online Catalogue is necessary for all libraries. Research showed that all of the libraries have it. UiTM library has produced better service through it online catalogue. It is not only user can search, make a renewal and reserve the book but it is also provide them with information of user profile which includes the list of books that been borrowed and returned. Most of the libraries have the Reference Department and it can be accessed in the websites. When users have problems, they may contact the reference librarian. However, some libraries prefer to link users problem through their feedback, comment, and suggestion box. Some libraries listed their liaison officer for user to contact. In the email test, which is intend to get response from the reference librarian or people in charge of the websites, only three libraries have replied. 30 The poor response could be due to many reasons, example the server problems, where the email could not be reached the addresses, the officer in charge may be on leave or the officer does not have the answers. However, the most important thing when the person in charge received the email, they should inform the user if the action will take a few days to be settled. The three libraries that reply to this test are UM Library, UTM Library and Universiti Sains Malaysia (USM) Library. Watermark is one of the good style in producing the website, even though it was not a criteria for this study. It should be simple and not disturbing the user when reading the web pages. UiTM library is the only library that has watermark in its link pages even though there are still rooms for improvement. Finally, it is suggested that librarian should consider their library websites as one of the important sources in getting information when doing a library instruction to the new students. It is not only to inform users of the services but also to guide them to proper information and know how to use the facilities in the websites. 31 References Alexander, J and Tate, M. A (1999). Evaluating web resources. Wolfgram Memorial Library: Chester. Retrieved January 29, 2001 from World Wide Web: http://www2.widener.edu/Wolfgram-Memorial-Librarvf/webevaluatioa/webeval.htm The ALSC Children and Technology Committee (1997). How to tell if you are looking at a great web site: selection criteria. Retrieved January 29, 2001 from World Wide Web: http://www.ala.org/parentspage/greatsites/criteria.html The Argus Clearinghouse. Ratings system. Argus Associates, USA. Retrieved January 10, 2001 from the World Wide Web: http://WH-w.cleannghouse.net/ratings.html Balas, J. L. (2000, September). If you build it, will they come? Computer in Libraries, 20(8). Retrieved April 2, 2001 from EBSCO database on the World Wide Web: http://www.ebsco.com Balas, J. L. (2001, February). Extending a welcome to library and to the Internet. Computer in Libraries, 21(2). Retrieved April 2, 2001 from EBSCO database on the World Wide Web: http://www.ebsco.com Beck, S. (2000). The good, the bad & the ugly: or why it's a good idea to evaluate web sources, New Mexico State University Libraries. Retrieved January 10, 2001 from World Wide Web: http://libnmsu.edu/instruction/eval.html Ciolek, T. M. (1997): Information quality - catalogue of potent truisms. Retrieved April 2, 2001 from the World Wide Web: http://www.ciolek.com/WWWVPLpages/QltvPaRes/QltyTruisms.html Ciolek, T. M. (2000). Top 10 ways to make your WWW service a flop. Retrieved January 22, 2001 from the World Wide Web: http://wwH'.ciolek.com/WWWVLPages/QltyPages/FlopMaker.html 32 Clyde, A. (1998, March/April). Evaluating and selecting Internet resources. Emergency Librarian. Retrieved January 10, 2001 from Proquest database on the World Wide Web: http://proquest.umi.com/ Clyde, A (2000, December). School library web sites. Teacher Librarian, 28(2). Retrieved April 2, 2001 from EBSCO database on the World Wide Web: http://www.cbsco.com Clyde, L. A. (2000). A strategic planning approach to Web site management. The Electronic Library, 18(2), 97-108. Retrieved January 10, 2001 from Proquest database on the World Wide Web: hup://proquestumi.com/ Everhart, N.(1996) Web page evaluation worksheet. St. John's University: N.Y. Retrieved January 10, 2001 from World Wide Web: http://www.duke.ed ii/-~del/eval imtion.html Gomez.com. Gomez Methodology. Retrieved January 22, 2001 from the World Wide Web: http://www.gomez.com/about/pressroom/methodology Hotbot. HotBot: about us. Retrieved June 28, 2000 from World Wide Web: http://hotbot.lvcos.com/about/ Kapoun, J (1998, July/August). Teaching undergrads WEB evaluation: a guide for library instruction. C&RL News. Retrieved January 10, 2001 from World Wide Web: httD://www.library.cornell.edu/okuref/ Kinik, K. (2001). The library that never closes. Forbes, 167(4). Retrieved April 2, 2001 from EBSCO database on the World Wide Web: http://www.ebsco.com 33 Kirk, E. (1996). Practical steps in evaluating Internet resources. Retrieved February 3, 2001 from World Wide Web: http://milton.mse.jhu.edu:80Ql/research/education/practical.html Klein, L. (2001, Winter). The web is not your library. Library Journal. Retrieved April 2, 2001 from EBSCO database on the World Wide Web: http://www.ebsco.com Maggelan. Maggelan Internet guide. Retrieved June 28, 2000 from World Wide Web: http://magalen.exite.com/magellan/Info/advancedtips.html Minkle, W. (2001, March). The Well-Connected Library. School Library Journal, 47(3). Retrieved April 2, 2001 from EBSCO database on the World Wide Web: http://www.ebsco.com Notess, G. R. Fast 300 million special supplement reports. Retrieved June 28, 2000 from World Wide Web: http://searchengineshowdown.com/stats/fast30Q.shtml Oliver, K.M.(1998). Evaluating the quality of Internet information sources. Retrieved January 10, 2001 from the World Wide Web: http://www.edtech.vt.edu/edtech/kmoliver/webeval/webeval.html Schrock, K. (1996) Critical evaluation of a web site: Secondary school level. Kathy Schrock's Guide for Educators. Retrieved January 30, 2001 from World Wide Web: http://school.discovery.com/schrockguide/evalhigh.html The Shape of E-Reference. Library Journal, 126(2), 2001, Retrieved April 2, 2001 from EBSCO database on the World Wide Web: http://www.ebsco.com Smith, A. G. (1997, September). Testing the surf: criteria for evaluating Internet information resources. The Public-Access Computer Systems Review. Received January 17, 2000 from World Wide Web: http://info.lib.uh.edu./pr/v8/n3/smit8n3.html 34 Sullivan, H. (2000, November/December). Evaluating Web tools. Problems of PostCommunism, 47(6). Retrieved April 2, 2001 from EBSCO database on the World Wide Web: http://www.ebsco.com Tillman, H. N. (2000). Evaluating Quality on the Net. Bobson College: Massachusetts. Retrieved January 2, 2001 from World Wide Web: http://www.hopetillman.com/fmdqual.html Trochim, W. M. K. (1996). Evaluating websites. Cornell University. Received January 29, 2001 from World Wide Web: http://trochim.huniaii.coi-nell.edu/webeval/webintro/webintro. html 35 APPENDIX A List of Indicators of Information Quality compiled by University of Georgia in 1996 until 1998. Source: Oliver, K.M.(1998). Evaluating the quality of Internet information sources. Retrieved January 10, 2001 from the World Wide Web: http://www.edtech.vt.edu/edtech/kmoliver/webeval/webeval.html Rank Indicator 1 Is there a good organisational scheme (e.g., by subject, format, audience, chronology, geography, authors, etc. Is the information sufficiently current to meet the user's needs? Are there any obvious errors or misleading omissions in the document? Are the links relevant and appropriate to the document? What is the author's name? What is the author's professional or institutional affiliation? Does the author or the sponsor of the site have a vested or commercial interest in the topic? Are the links evaluated in any way prior to inclusion? When was the document last revised? 10 What is the title of the document? 11 Within what major fields, disciplines, or topics does the document fall? 12 Does the content fit the stated scope, purpose, and audience? 13 Is the content related to the user's needs? 14 Is the scope of the document clearly stated? 15 Is the author a recognised authority on the topic of the document? 16 If the document deals with controversial issues, is the bias of the author clearly identified? 17 Does the author provide a bibliography or cite references to confirm the accuracy of the information? 18 Is the title of the document descriptive of its content? 19 Is the site sponsored or cosponsored by an individual or group that has an established 36 position regarding the issues discussed in the document? 20 Is there a description of the document's content? 21 Does the use of graphics and icons contribute to the clarity and usability of the information? 22 For what audience was the document designed? 23 What individual, group, or organisation sponsors and/or maintains the site? 24 What is the mission, purpose, or scope of the document? What are the link selection criteria, if any? 26 Are there any obvious gaps or omissions in the coverage of the topic? 27 Is there provision for topic narrowing via conventions such as menus that follow the organisational scheme? 28 Does the content fit the stated scope, purpose, and audience? 29 What is the author's training or experience with the topic? 30 Is the information presented in the document of a consistent quality? Is the coverage of the topic sufficiently broad to meet the user's needs? 32 Is the author affiliated with an educational institution, research laboratory, governmental agency, or other reputable organisation related to the topic of the document? 33 When was the document created? 34 Was the development of the document funded or otherwise supported by an individual, group, or organisation other than the identified author? 35 Is the author's experience appropriate and related to the topic of the document? 36 Does the author provide verifiable statistics to support conclusions? 37 Are links annotated? 38 Does the document provide any new information on the topic? 39 If the resource is to be removed, does the site state where it will be available? 40 Did other individuals, groups, or organisations provide assistance in the creative process? 41 Are there indications of careless or hasty preparation, such as spelling or grammatical errors? 37 42 Is the document a primary (original, unfiltered material) or secondary (modified, selected, or rearranged information about primary materials) source? 43 Are there indications of gender or racial biases and stereotyping in text or graphics? 44 What is the author's position title or academic rank? 45 Is the author's training appropriate and related to the topic of the document? 46 What do the links offer that is not easily available in other resources? 47 Is the user informed of improper or controversial materials (e.g., adult language, sexually explicit material, gratuitous violence, etc.) within the document? 48 Is the document stable, or likely to be replaced or removed from the site at any time? 49 Has the author published related materials dealing with the topic of the document? 50 Is the site maintained by a university, governmental agency, or other reputable organisation? 51 Are users informed of the type of information they are linking to (e.g., definitions, elaboration, example, etc.)? 52 Are the limits of the document stated? 53 Is the document integrated within a broader context or field of knowledge? 54 Are all sides of controversial issues presented, or is it necessary to seek alternative views? 55 Has the document been linked to or referenced by a recognised authority? 56 Does the site offer a variety of features in addition to delivering content (e.g., provides e-mail links for further information, downloads, ordering, discussion lists)? 57 Is the methodology used to develop the resource described and appropriate to the content? 58 Are links provided primarily to resources rather than just lists of resources? 59 Has the document been subjected to a peer review process? 60 Is there a description of the pattern for updates (e.g., weekly, annually, etc.)? 61 Does the author follow a recognised style manual to cite references and quoted materials? 62 Does the information provided contradict or confirm the information from other sources? 38 63 Is interactivity employed (e.g., can users click or input an answer and receive feedback have an opportunity to practice what is presented, etc.)? 64 Are use strategies or lesson plans provided to assist teachers in using the document? 65 Are a variety of media employed to support learning modes (e.g., visual, aural, numerical, verbal)? 66 Is the document designed to meet individual audience needs (multiple developmental levels)? 67 Are there links to an appropriate range of Internet resources (e.g., links to gophers)? 68 Has an appropriate treatment been applied (e.g., game, simulation, tutorial, etc.) to meet the objectives? 69 When was the document placed on the Internet? 70 Can the treatment employed be generalised to an appropriate range of situations (e.g., case based, real-world samples in addition to theoretical conjectures, etc.)? 71 What is the author's phone number? 39 APPENDIX B List of Indicators of Site Quality compiled by University of Georgia in 1996 until 1998. Source: Oliver, K.M.(1998). Evaluating the quality of Internet information sources. Retrieved January 10, 2001 from the World Wide Web: http://www.edtech.vt.edu/edtech/kmoliver/webeval/webeval.html Rank Indicator Is there a good organisational scheme (e.g., by subject, format, audience, chronology, geography, authors, etc.)? Is the design so complex that it detracts from the content? Are readability and legibility guidelines followed (e.g., sufficient colour and tone contrast between text and background, font size, doesn't use all caps, etc.)? Are the links clearly visible and understandable? Is there a consistent sense of context or understanding of position within the document at any given time? Does the use of graphics and icons contribute to the clarity and usability of the information? What is the URL of the document? How reliable are the links (are there inactive links or references to sites that have moved)? What individual, group, or organisation sponsors and/or maintains the site? 10 Is it a commercial site that requires payment for full access? 11 Is there a table of contents that can be used to navigate within the document? 12 Is there an index that can be used to navigate within the document? 13 Is there provision for topic narrowing via conventions such as menus that follow the organisational scheme? 14 Do essential instructions appear before links and other interactive portions? 15 If the resource is to be removed, does the site state where it will be available? 16 Does the document follow accepted graphic design principles (e.g., balance, unity, proportion, simplicity, etc.)? 17 If commercial, is the price specified up-front? 40 18 What is the name of the site? 19 Do the creative elements enharupe the usability and appeal of the document? 20 Is it usually possible to reach the site, or is it frequently overloaded or shut down? 21 If involving confidential information, are interactions secured? 22 Does the document follow accepted text design principles (e.g., appropriate use of headers, limited mix of type styles and sizes, etc.)? 23 Are links annotated? 24 Does the interface make use of consistent menu conventions from screen to screen (e.g., terminology, icons, positioning on page, etc.)? 25 If linking to another page, is there a way to get back to the home page? 26 Are users informed of the type of file they are linking to (e.g., video, sound, text, etc.)1?9 27 Is the user informed of improper or controversial materials (e.g., adult language, sexually explicit material, gratuitous violence, etc.) within the document? 28 Does the site offer a variety of features in addition to delivering content (e.g., provides e-mail links for further information, downloads, ordering, discussion lists)? 29 Is the document source code free of bugs and breaks? 30 Is it easy to locate a particular page from any other page? 31 What is the URL of the site? 32 Is there a built-in search function within the document? 33 Are links provided primarily to resources rather than just lists of resources? 34 Is the document stable, or likely to be replaced or removed from the site at any time? 35 Is there a text alternative to the images? 36 Is interactivity employed (e.g., can users click or input an answer and receive feedback, have an opportunity to practice what is presented, etc.)? 37 Does the page take a long time to download? 38 Does the use of time dependent media (e.g., animation, sound, video, etc.) contribute to the affective appeal of the document? 39 Is attention paid to the needs of the disabled (e.g., text versions of sound files for the audio impaired, etc.)? 41 40 Does the use of pictures or graphics add to the visual appeal of the page? 41 Does the document stimulate the user's creativity or thinking? 42 Are use strategies or lesson plans provided to assist teachers in using the document? 43 Are users informed of the type of information they are linking to (e.g., definitions, elaboration, example, etc.)? 44 Is the site English only or can speakers of other languages access the site in their languages? 45 Is the information on individual pages concise, or is lengthy scrolling required? 46 Is there a system of "help' for those requiring it? 47 Are any rules for use of the site or resources within the site stated up front? 48 Are the visual metaphors employed (icons) appropriate for pre-defmed age groups (e.g., icons and visuals for kids, or text links and indexes for adults, etc.)? 49 Is the site stable, or has the URL changed? 50 Does the resource attract and maintain the user's attention (e.g., use of humor, active responding, feedback, etc.)? 51 Which formats does the site support (VRML, Netscape 2.0, Gopher, etc.)? 52 Are a variety of media employed to support learning modes (e.g., visual, aural, numerical, verbal)? 53 How helpful is the "help" system? 54 Does the use of colour add to the visual appeal of the document? 55 If information is arranged in columns, does the page exceed a single screen? 56 If required, is the use that will be made of log-on information described? 57 Are users informed when they are about to link off the site containing the document? 58 Is the user informed when the host site is collecting usage data? 59 Have different versions been produced to support a variety of browsers? 60 Does the document show evidence of originality and creativity in the visual design and layout? 61 Is the site designed to support group use or is it more individually based? 62 Does the site require a log-on? 63 Is content structured to be accessible during a single class period (30 or 40 minutes)? 42 64 Is there an image map that can be used to navigate within the document? 65 Are graphics shown in in-line form for quicker downloading? 66 Are there links to an appropriate range of Internet resources (e.g., links to gophers)? 67 Is there a description of the traffic levels at the site? 43 Appendix C Survey on Academic Libraries Websites in Malaysia. Thank you for your participation in this research. You will be showing eight selected academic libraries websites. On each websites. you will give four questions to answers. The answers are base on your own judgement. You can choose the score as follows: 1 = bad, 2 = average, 3 = good, 4 = very good, 5 = excellent Category: Websites Design Libraries Websites Criteria UiTM UMS UPM USM UM UTM UUM HUM 1 . Type style and back ground make clear and readable 2. Icon represent what is intended 3. The layout is consistent from page to page 4. Page presentation eye catching 44 Appendix D Perpustakaan Tun Abdul Razak, Universiti Teknologi MARA Website and Online databases 45 PTAR UiTM Shah Alam Page 1 of 1 el co me To Information bat a way "Perpustakaan Tun Abdu) Rttzak (PTAR)" UiTM Sh Malay version (click here) Library Catalog E-Journals E-Books Customer [Services Information Services ABOUT US > > STAPF » Admiruslration : Librarhu: •, Online Databases Online Newspaper •• lory Electronics Resources Research Guides Online (References University Libraries Virtual Library ; ^ y.,jiu.ti.!_!--. Depiii irnent : '.-br j)idn_lj;?v)5 inu:LuL> !. vi; f M L Officers Last Updated: April 23, 2001. visitor •' tsJgna]:';...-" http://www.itm.edu.my/acactr/ptar/ PTAR UiTM 40000 Shah Alam Selanyor l«l: O3-S5164051 5/24/01 Appendix £ Universiti Malaysia Sabah Library Website and Online databases 48 Universiti Malaysia Sobah Library Locked Bag 2073 88999 Koto Kinabalu, Sabah Tel. No. : 088 - 320000 Fax. No. : 088 - 320232 Comment : webmaster Last update : 19 January 2001 Back to UMS Homepage onlinedatabase Page I of5 ON-LINE DATABASE To further fullf ill the needs of library users especially for latest and faster retrieval of resources, the library has subscribed a few on-line databases. However, these databases are accessible via campus network only. Those who intends to access the databases via off campus are advised to get in touch with the Head of Readers and Information Service or Head of Multimedia and Archive Service. Stated beiow are on-line databases subscribed by the library; Berte-smann On-Line Library Link o LINK is divided according to fields of life sciences, chemical sciences, geosciences, computer science, mathematics, medicine, physics and astronomy. ANBAR The Anbar Electronic Intelligence Library comprehensively covers more than 800 top international journals. About 450 journals in management, 200 in computer science and 150 in civil engineering. Emerald Intelligence+Fulltext delivers multi-user access to over 130 journals such as the European Journal of Marketing, International Journal of Operations and Kiii era Id r/'EBSGO F/4i£l*M£ki Production Management, Personnel Review, the TQM Magazine and many more. The database contains over 25,000 management articles from its archive back from 1989. EBSCOHost On-Line Journal gives a choice of accessing or searching for articles in a journal through EBSCOHost Web or EBSCOHost No Frame. EBSCOHost On-Line Journal contains fulltext and abstract of journals on Business Source Elite (960 journals), Academic Search Elite (1,250 journals), ERIC (750 journals), World Magazine Bank (270 journals), EBSCO Animals and EBSCO On-Line Citations. tp://\vww.ums.edu.my/library/onlinedatabase.html 3/28/01 onlinedatabase Page 2 of 5 ACM, the Association for Computing Machinery, is an international scientific and educational organization dedicated to advancing the arts, sciences, and applications of information technology. With a world-wide membership of 80,000, ACM functions as a locus for computing professionals and students working in the various fields of Information Technology. GMID or Global Market Information Database provide EUROMONITOR database to search for information about Country Data, Consumer Lifestyles, Consumer Market Sizes, Forcasts, Companies and Brands, Information Sources, Major Market Profiles and Market Analysis. Databases in Engineering Village 2 includes; Compendex Website Abstracts US Patent Office CRC Press Handbooks Industry Specs and Standards LEXIS-NEXIS LEXIS-NEXIS® Academic Universe provides access to a wide range of news, business, legal, and reference information. TRIAL DATABASE Occasionaly , users will be informed about electronic journals which are on trial. Users are advised to use this opportunity to use the trial database and at the end of the trial, comments from users are most welcome. The library will based the on-line database subscription from users comments. Jsted below ore some of the database which are on trial at the moment. :p://www.ums.edu,my/library/onlinedatabase.html 3/28/01 onlinedatabase Page 3 of 5 -&ci«nc«1>ir«cf "* is your Web (reformation Sdurc0 (Of st:icn,Hfit:, tirc-Knictal or^d rrvodictal (ST<Mj rosEsardh tbcal oifurs atx^ss to rr-ior® thar5 SCIINCI I , I DO journals (across I 6 fields o) science, rncl»-rdir*tj Iha soc:ial stierM^s. 1"Ha St'icnccDirat:) pfiatform pravidcis ustsrswith is powurl^l search Ervi^in.tj, tntuifivc n-iwigjiaHor!, aT"»d unprEicoder^t-cd or:c.KSs to ftill-ttixl inforrrvtrfiors. To be able to access this trial, click on the green icon 'Group-wide login'. Please note that the trial ends middle of March 2001. The SciFinder Scholar is on trial at the moment. This database is especially benef ial to Chemical Students. S C H O L A R ProQuest* However, the library is only able to provide limited access to this trial. Kindly refer to Library Building DKP Al, Bl and B2 for further information. Only few PC have this trial. Please refer to the text provided on how to access the database. Please note that the trial ends January 2001. PsycINFO trial by Proquest. This database is beneficial to students studying psychology and education. To be able to get access to this database, please note below; Account 1C) Password 006RH8BJ4X welcome Please note that this trial ends January 2001. Please be informed that there is a FREE 5 DAY TRIAL of these database from Ei. 1. Ei Computing Village 2. Ei Engineering Village 3. Ei Paper Village Feel free to register and try them and give your feedback to our Librarian. http://www.ums.edu.my/library/onlinedatabase.html J/28/01 onlinedatabase Page 4 of 5 6BHC (to* srm t Cow* toe AN n0« nmrna THE WALL STREET JOURNAL or WSJ.COM gives an exclusive 24-hour coverage from the most trusted and accurate sources of news and analysis on the world of business, have research business and investment prospects with detailed Briefing Books on over 22,000 companies around the world and provide 30-day archives for information from all the global editions of the The Wall Street Journal, Barren's Online and Dow Jones Newswires. User Id : unimasabah Password : trial Please be informed that the trials ends middle of February 2001. Should you have problem in accessing the database kindly contact Librarian. Aside from the above on-line databases, the library also have a collection of databases which is available in the form of CD-ROM such as 'Academic Search Fulltext International1, 'Aquatic Science and Fisheries Abstract' (ASFA), 'Euromonitor', 'Global Book in Print', 'Pro-Quest Dissertation Abstract', 'Wilson - Applied Science / Business/ Humanities/ General Science/ Social Science Abstracts' and many more. For further information, kindty get in touch with our library staff at the Multimedia Counter in DKPA2. Universiti Malaysia Sabah Library Locked Bag 2073 88999 Kota Kinabalu, Sabah Tel. No. : 088 - 320000 Fax. No. : 088 - 320232 Comment : webmaster Home Highlight Service Facilities Important Information General Information UMS Catalogue fOPAC) littp://www.ums.edu.my/library/onlinedatabase.html i/28/01 Appendix F Universiti Putra Malaysia Library Website and Online Journals 55 Online Journals World Library Catalogues • UPM Library Databases - Web Access • ProQuest Digital Dissertations • NSTP E-Media • UPM Research Online ^Pp • UPM Dissertation Abstracts Connected Learning House Malaysia Federal Ministries and Government Agencies Higher Institutions Higher Institution Libraries KLSE Public Listed Companies Malaysian Library Catalogues Malaysian Newspapers Circulation Electronic Databases Facilities Fee-based Services Information Literacy Course (EDU3Q14) Information Literacy Programme Interlibrary Loan Reference And Information Distance Education (PJJ) MalaysianaWeb MASTICLink National Library of Malaysia National Digital Private Educational Institutions R & D Institutions HFMLfaka • Universiti Putra Malaysia • UPM Faculties & Centres Book Reservation Interlibrary Loan Requests [ Guestbook] Comments/Suggestion or Problem Copyright ^Library. Universiti Putra Malaysia Last Updated : 12 April 2001 Online Journals Page 1 of 3 Online Journals Universiti Putra Malaysia library subscribes to the following online journals services :Cambridge Scientific Abstracts (usemame^upm, password=upml70) Scope: Aquatic sciences & fisheries, Biomedical sciences, Biochemistry, Biotechnology & Bioengineering, Genetics, Microbiology, Neurosciences,Pharmacology & Toxicology, Zoological Specialties & Ecology, Conference proceedings, Engineering & computer science, Environmental sciences & pollution management, Market research, Materials science Computer Database Scope: Computer-related product introductions, news, and reviews in areas such as hardware, software, electronics, engineering, communications and application of technology EBSCOhost on the World Wide Web (Click here to request for userid and password) Scope: Social sciences, Humanities, General science, Multi-cultural studies, Education, Business, Management, Economics, Finance, Banking, Accounting, Nature and habitat of familiar animals Economic Journals Elsevier Science Journals Emerald Intelligence and Full Text Electronic Library Scope: Engineering, General Management, Human Resources, Information Management, Library & Information Services, Marketing, Operations, Production & Economics, Property, Quality, Training & Education Ei Engineering Village Scope: Aerospace engineering, Bioengineering, Chemical engineering, Civil engineering, Computer engineering, Electrical engineering, Environmental engineering, Manufacturing engineering, Materials engineering, Transportation engineering IEE Online Journals (userid=upmserdang, password=auryal)NEW Institute of Physics Electronic Journals Scope: Condensed Matter and Materials Science, Applied Physics, Applied Mathematics and Mathematical Physics, Measurement Science and Sensors, Plasma Physics, Optical, Atomic and Molecular Physics, High Energy and Nuclear Physics, Medical and Biological Physics, Physics Education, Computer Science, General Journals on subscription with Ebsco (Click here to submit request for userid and password) American Heart Journal (usemame=uprnlib,password==uprnahj) Business Week The Chronicle of Higher Education Clinical Chemistry Development and Change European Journal of Endocrinology Industrial Relations Journal of Anatomy Journal of Applied Physiology The Journal of Clinical Investigation Journal of Clinical Psychology Journal of Graph Theory http://www.lib.upm.edu.my/ejour.html 5/24/01 Online Journals Page 2 of 3 Journal of Regional Science Mathematics of Computation MGG Molecular and General Genetics Pediatrics Review of Scientific Instruments Review of Modern Physics SIAM Journal of Mathematical Analysis SIAM Journal on Numerical Analysis SIAM Journal on Scientific Computing SIAM Review Journals of the American Physiological Society AJP: Cell Physiology AJP: Endocrinology and Metabolism AJP: Gastrointestinal and Liver Physiology AJP: Lung Cellular and Molecular Physiology AJP: Heart and Circulatory Physiology AJP: Regulatory, Integrative and Comparative Physiology AJP: Renal Physiology AJP: Advances in Physiology Education American Journal of Physiology Journal of Applied Physiology Journal of Neurophysiology Physiological Review LINK Information Service (Springer Online Journals)NEW Scope: Chemical Sciences, Computer Science, Environmental Sciences, Life Sciences, Geosciences, Engineering, Law, Mathematics, Physics and Astronomy, Economics, Medicine Ovid Online (Click here to request for userid and password) (Online access to Medline and Ovid journals database, with full text access for the following journals on subscription:-) British Journal of Surgery Histopathology Journal of Behavioral Medicine Journal of Viral Hepatitis Transfusion Medicine American Journal of Obstetrics and Gynecology American Journal of Surgery Annals of Surgery . Archives of Opthalmology Current Opinion in Obstetrics & Gynecology Current Opinion in Psychiatry Family & Community Health Journal of Vascular Surgery Neurosurgery New England Journal of Medicine Oxford Journals Scope: Area Studies, Art History, Music and Visual Culture, Biochemistry and Molecular Biology, Biology and Ecology, Classics, Computing and Engineering, Economics and Business, Genetics, Geology, History, Law, Linguistics and Philology, Literary Studies, Mathematics and Statistics, Media and Communication Studies, Medicine, Neurology and Neuroscience, Oncology, Orthodontics, Philosophy and Theology, Politics and International Relations, Psychology and Psychiatry, Public Health, Sociology, Social Policy and Social Work (full-text access to the following journals on subscription with OUP Press) http://www.lib.upm.edu.my/ejour.html 5/24/01 Online Journals Page 3 of 3 Biometrika Human Reproduction Update IMA Journal of Applied Mathematics IMA Journal of Numerical Analysis Journal of Experimental Botany Mind Nucleic Acids Research ProQuest Medical Library Scope: Critical Issues, Earth Science, Health, In The News, Industry & Technology, People, Plants & Animals, Social Studies, Sports & Entertainment, Teacher Topics, The Arts. Sciences of Soils (Online Journal for the Soil Sciences) Wiley Journals Online (full- text available for the following journals only) Biotechnology & Bioengineering Cytometry Developmental Dynamics Journal of Cellular Physiology Journal of Clinical Ultrasound Journal of Graph Theory Journal of Policy Analysis and Management Journal of Polymer Science Software :Practice and Experience Most of the above journals are accessible through the internet from -within UPM campus only. The following journals/databases are on free trial access:Animalscience.com fusername=putra, password-library) Global Market Information Database (Company name=upmgmid, userid=upm, password=upm) On trial till 30th April 2001 Institute of Physics - free journals access (username=upmlib, password=upmiop) Nutritiongate.com (username=upm, password=Ubrary) Last updated: llth May 2001 PM Library Mainpage http://www.lib.upm.edu.my/ejour.html 5/24/01 Appendix G Perpustakaan Universiti Sains Malaysia Website and Databases/Electronic Journals 61 Peroustakaan Universit- fiiH;^ l Vl ot AU Right f<eservsd ticn Division, Perpustakwr l>n;-/c subscribed Databases - USM Virtual library management (over 600 of which give full text articles). Subscribed Databases - USM Virtual library page 2 of 4 full text) on databases design, software development, webcommerce, LANS, WANS, intranets, and the internet. Health Articles in approximately 230 journals (over 120 fulltext) on physical and mental health, medical conditions, substance abuse, insurance, health policy, etc. Articles in approximately 300 journals (over 200 fulltext) on medcine including nursing, pharmacology, physical therapy, etc. t ^communications Articles in approximately 92 journals (fulltext) on the telecommunication industry. Hnside Web (Index to articles of journals and conference proceedings in the British Library Document Supply Centre (BLDSC). Books, reports and doctoral theses are not available from Inside Web, but from OPAC97 which is the OPAC of the British Library (http://opciC97.bl.uK ) Note: For USM Library members, please get the password from Mr. Mohd. Pisol Ghadzali at interlib intetiibtfunoies usm.w or phone 04-6577888 ext. 3710. -o »Spnngtff LINK Accessible within USM Campuses. Access to the fulltext of over 400 journals (life sciences, chemical sciences, geosciences, computer science, mathematics, medicine, physics & astronomy, engineering, environmental sciences, and economics.) from the Springer Publishing Group; includes access to the abstracts of their books. KJSTGR Accessible within the Main Campus only. Access to Archives of 118 core scholarly journals in 15 subject areas. Accessible within USM Campuses. Source for scientific, technical and medical (STM) research that offers access to more than 1 . 1 00 journals across 1 6 fields of science, including the social sciences. Accessible within USM Campuses. Access to over 5 million abstracts from Compendex, full text research articles, patents, standards and handbooks. NSTP http J/www.emed ia.com .my This site provides you with information from The New Straits Times Press (Malaysia) Bemad [NSTP] group of publications (Newsbase) and information compiled by NSTP research team (Factfiles) on companies, personalities, countries and Malaysian States. For full- text, search will be done by Reference Librarians. Please request this service at the Reference Counter, 2nd. floor. http://www.lib.usm.my/database.html 5/24/01 ouoscriDea databases - USM Virtual library Page 3 of 4 PALMDJUS http://netra.porim.gov.my/ Palm Oil Information Online Service (PALMOILIS) is a database service from PORIM to provide an electronic delivery information service on palm oil to the Industry, Government departments / universities and the general public. The system hosts not only bibliographic and library-related databases but also full-text databases, generated by other R&D Divisions/Units/Research Groups. Search will be done by Reference Librarians. Please request this service at the Reference Counter, 2nd. floor. SJRIMC'NK http://www.sirim.my/resource/sirimlnk.htm SIRIMLINK provides access to a huge collection of technical information stored in SIRIM. Search will be done by Reference Librarians. Please request this service at the Reference Counter, 2nd. floor. http://10.36.3.100 Access the CD-ROM databases individually on the network. Please click on "CD-NETACCESS 2000 ActiveAppMenu plug-in" for the INSTALLATION. Accessible within USM Campuses. If you have difficulties accessing these databases, please contact :Main Library - please contact the Librarian at: Reference Division - tel: 6577888 ext. 3723; e-mail: rujukar^O'notes.usm.rny Medical Library - Mrs. Sofiah Hashim/Mrs. Rogayah Ali, tel. 09-7663422 or 09-7661700 ext. 1478 Perak Campus - The Librarian, tel. 05-3676901 ext. 5203 ^Databases (or browsing and trial Cambridge Scientific Abstracts Url : *rrp • /www.csa2 .com This web site provides access to more than 50 databases published by CSA and its publishing partners covering major areas of research including materials science, environmental sciences and pollution management, biological sciences, aquatic sciences and fisheries, biotechnology, engineering, computer science, sociology, and linguistics. The trial will be valid until 30 October 2001. ProQuest 500 URL: nnp//www.proquest.coiTV!r.:[iwebVRClv-.''j4i Account ID: M9MKTGN73G Password: welcome Combines most of the periodicals in many Proquest databases into a single Web resources. Together they constitute a complete core collection in business and general reference. Currently provides citation and abstract of Lttp://www.lib.usm.my/database.html 5/24/01 Subscribed Databases - USM Virtual library rage ^ 01 6,900 journal titles. Access to over 3,000 full text titles with 70% of these in full image. ProQuest updates between 60,000 to 100,000 articles daily. Description of 17 Databases ABI/INFORM Global Applied Science & Tech Plus Accounting & Tax PQ Computing Asian Business PQ Telecommunications European Business General Science Plus Banking Information Source PQ Education Complete Academic Research Library Career and Technical Education Social Science Plus ProQuest Medical Library Religious Periodicals Pharmaceutical news Index ProQuest Health The trial will be valid until 31 Mac 2001. SwetsnetNavigator Url : :i:i Username : swets.trial Password : 1200 This web site contains: SwetsnetNavigator from Blackwell offers a single point of access to a large and growing range of full-text titles as well as tables of contents and abstracts. With 5,280 titles from 148publishers (full text of more than 500 journals and over 15,000 Tables of Contents) currently available, SwetsnetNavigator provides a comprehensive source for electronic titles. The trial will be valid until 30 April 2001. ^Electronic Journals >TitSe LiatjA-L) »TUle List tM-Z) ^Subject List Copyright © 1996-2000 Library, Universiti Sains Malaysia. All rights reserved. http://www.Hb.usm.my/database.html 5/24/01 Appendix H University of Malaya Library Website and Online databases 67 p.m. Page 1 of 3 UMLibWeb: Online Databases Online Databases • Introduction Online Databases Login Enter Library Id Your Library Id is your Library barcode number. Omit the X. If you are NOT a valid UM student, faculty or staff member you will be denied access. If you are denied access and you are indeed a valid student, faculty or staff member, please contact Client Services Division (Call: 03-7967-3357) and ask them to add your patron record to the system. You will need to provide them with some additional information. Access restricted to only UM students, faculty, staff and registered Library members. QLogin required. ACM Digital Library Association for Computing Machinery (ACM) Web : Active : Full-text ; CampusNet Details AIDSearch (AIDSLINE, AIDSTRIALS & AIDSDRUGS) National Information Services Corporation (NISC USA) Web : Active : Bibliographic : Free Details j Trial Access Global Market Information Database (GMID) Euromonitor International Details Globalbooksinprlnt.com (GBIP) R.R. Bowker Details American Institute of Physics (AIP) Online Journal American Institute of Physics Web : Active : Full-text : CampusNet Details EDP Sciences EDP Sciences Web ; Active Full-text : CampusNet Details Membership Document Delivery Emerald Intelligence + Fulltext MCB University Press Web : Active : Full-text : CampusNet Details Expanded Academic ASAP™ International Gale Group Web : Active : Full-text : Username/Password Details INSIDE British Library Web : Active : Full-text : Username/Password Details loP Electronic Journals Institute of Physics and IOP Publishing Limited Web : Active : Full-text : CampusNet Details LEXIS-NEXIS® Academic Universe LEXIS-NEXIS Group Web : Active : Full-text : Username/Password Details http://202.185.96.100:8000/umlibweb/asp-bin/onlinedatabases.asp 5/21/01 UMLibWeb: Online Databases Page 2 of 3 lexis.com® Research System LEXIS-NEXIS Group Web : Active ; Full-text : Username/Password Details Library Literature & Information Science H. W. Wilson Company Web : Active : Full-text : Username/Password Details NSTP e-media New Straits Times Press (Malaysia) Berhad Web : Active : Full-text : Username/Password Details Ovid Full Text Collections: Journals@Ovid Ovid Technologies, Inc. Web : Active : Full-text : Username/Password Details Palmoilis (Palm Oil Information Online Service) Malaysian Palm Oil Board (MPOB) Web : Active ; Bibliographic : Username/Password Details ProQuest Digital Dissertations (UMI) Bell & Howell Information and Learning Web : Active : Abstracts : CampusNet Details ProQuest® online Bell & Howell Information and Learning Web : Active : Full-text : CampusNet Details PsycINFO® NISC International, Inc Web ; Active : Bibliographic : CarnpusNet Details Science Direct® Elsevier Science Web : Active : Full-text : CampusNet Details SI RIM LINK Online SIRIM Berhad Web : Active : Full-text : Username/Password Details Springer LINK Online Libraries Springer Web ; Active : Abstracts : CampusNet Details iBackTo Top http://202.I85.96.100:8000/umlibweb/asp-binyonlinedatabases.asp 5/21/01 Appendix I Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia Website and Online databases 72 Readers' Advisory booKS onnne. * PSZ ELECTRONIC DATABASES ^ HOMEPAGES OF INTEREST Get connected to our online databases and CD-ROM collection Research Support Links to Higher Institutions, Government Agencies, Corporate bodies, etc in Malaysia and worldwide. Business Information ^INTERNET TRAINING Inter-library Loan Purchasing Faculty Liaison Space Facilities *» DIGITAL VERSION OF UTM's GUIDE TO THESIS WRITING Training 1 and Training 2 (campus access) Digital version of the Full text with image of the printed version * SEARCH ENGINES (campus access) Internet Facilities User Education and Schedule * INFORMATION PACKAGE ON * CITING INTERNET RESOURCES MANAGEMENT AND LIST OF BIBLIOGRAPHY * VISIT PSZ KL BRANCH * SELECTIVE DISSEMINATION INFORMATION PACKAGE & BAHASA MALAYSIA VERSION FAQ PSZ LIBRARY NEWSLETTER VIRTUAL PSZ HANDBOOK HELP TO NEW USERS UTM VIRTUAL LEARNING ^VIRTUAL PSZ LIBRARY TOUR Take a quick tour and get to know our Library ^ LIBRARY NEW ACCESSIONS LIST ^DIGITAL LIBRARY RESOURCES Search Internet Resources according to subject or format including E-Journals, Enewspapers, standards, E-Dictionary, EEncyclopedia and Books/Publishers online ^ OPAC of other libraries in Malaysia, httrv//www ns7 ntm mv/ S/97/OI Help us to improve. Send your comments and suggestions to: webmaster@ppc,psz.utm.my i~J sJ Last updated 8 August 2 S^-'i i \ J Perpustakaan Sultanah Zanariah's Databases * - Page 1 of 5 - , ,,-..,.-;,,, KBJsCOhosi Provides abstracts and indexing for over 3.100 scholarly journals covering the social sciencesapplied science, humanities, education, and more. Also offer?, full text for over 1.000 journals inchidiiUi 380 journals dating back to 1990. Contains 2 databases i.e. Academic Search FullTEXT Elite -und ERIC internet version Dissertations Abstracts Online UV!i\ Dissertation Abstracts database is the one central authoritative source for information about doctoral dissertations and master's theses* in all subject areas. village Engineering Village 2 is a new search environment from Engineering information. E Village 2 prcn ides access to over 5 million abstracts from Compendex, Website abstracts, US patent office, CRC press handbooks and Industry specs and standards from CSSmlb. ::iick PROQUEST DIRECT to access: any of the following databases r roiii the ProQuest from page, click select database to access an\ of the VBMKFORM Global J'hc premier business and management database providing extensive coverage of North America and the u- or Id. Find research on advertising, marketing, economics, human resources, finance, taxation, computers, and more. Also, information on more than 60.000 companies worldwide. This comprehensive database combines H. W, Wilson's authoritative. Applied Science & Technology indexing with cover-to-cover full images for the leading periodicals in science and technology. Subjects covered are aeronautics* chemical engineering, computer technology nuclear engineering, physics, telecommunications, transportation, and others. Search, lop computing journals in full-text for current information on subjects such as diiu*hast- design, computer industry news, software development, v\eb commerce, LANs. WANs. Intrdnets, technology management, electronic commerce and others, indexing and abstracts are provided for 169 leading titles, with ! 50 of these complete with full text and unages, CYnerage for abstracts is from 1971 to 1983. Full text and images is available from 1^84 onwards. http://161.139.37.248/slingshot/mdi_dbonline.htm 5/22/01 Perpustakaan Sultanah Zanariah's Databases Page 2 of 5 rovides full-text for lop publications in telecommunications industry, includes magazines, journals and newsletters for the latest in ihis fast changing industry, Information includes indexes and abstracts are available for 68 titles, full text is available tor f>6 Titles and image? are available for 36 titles. Coverage lor abstracts is generally from 1976 TO 1985. l-'iill text ^r^ Emerald Fmeraul imeMi^e-nee and fulhexl electronic librarv-• spanning such as: marketing, genera! *... i —' subjects *.. t_-._ management, h u m a n resources, quality., property, operations, production & economics, library & information services, information management, training. & education and eimineerinu. Business & Industry Data Base business & Industry database covers major US and international trade journal, publiciitions, regional, national and international newspapers and newsletters. Subjects cox'cnige includes industries, markets, products and events about companies. Over 1000 lilies from more than 30 countries are listed in alphabetical order and by country oforigin. Gfolicrooline, j i / (Grolier Online * h;icyclopedb Americana Online (updated quarterly). * Ciroiier Multimedia Encyclopedia Online (updated monthly). » New Book of Knowlcddge Online (updated weekly). Grohcr Online provides 45.000 articles and more than 25 million words have been contributed b\ over 6.50U specialists in their respective disciplines. This database eo\er all academic field* and c u m e u f u m topics. LINK ' ' .INK-SPRINGER Complete list of journal titles available in LINK, L I N K is u visionary informatiun service created Tor the Internet b\ iheScience Publisher Springer. J J N k i< Ji\idcd according 10 Held into the so-called Online Libraries of life sciences, chemical seieneex i-jeosdence-s, computer science, mathemarics. medicine, physics & astronomy, engineering, http://161.139J7.248/slingshot/mdijibonline.htm 5/22/01 Perpustakaan Sultanah Zanariah's Databases Page 3 of 5 I-ulHexHmage available for journals titles subscribed by PSZ Providing desktop access to the SiiS! text of more than 1000 scientific, medical and technical journals published b> the world's ieauine -ArUwiific publishers. Click on groupwide login he American Society of Mechanical Enginee J-'ullieM/image available tor journals titles subscribed by PSZ Founded in 1880 a^ the Ameucan Society of Mechanical Engineers. It conducts one of die world's Isrgesi technical publishing operations, holds some 30 technical conferences and 200 professional -. i i user name : paidsub , asmejuly AJiCF- Onitne Journals FulHexi.-image available lor journals litJe.s subscribed by PSZ S^WILEY ^yuev interScience } u-h.c\t'mijge a v a i l a b l e for journals lilies subscribed by PS/. •Vcces^ibk1 in PS/ Skudai only LOGIN ID : wilevpsz Password ; dbpsz fc»;f!?y ilumk *^ Instiiate ol'Phvsics PubJishin.g's Electronic Journals http://161.139.37.248/slingshot/mdi_dbonline.htm 5/22/01 Perpustakaan Sultanah Zanariah's Databases Page 4 of 5 user mime : uttniib password : utmlibOl PAJ..V3OIUS Pulm Oil information Online Service (PALMOIL1S) provide on electronic delivery information service on palrit oil to the Industry, Government depanmenis/uni\ersities and the general public user name : cmutmlib password ; oilres S1RIML1NK Pan ides access to ahuge collection of technical information, stored in S1RIM. The information covers subjects such as Patents. Abstracts from articles and a directory of Malaysian expcns in user name : utm pa>>vsofJ : utmmiris e media NSTP on-line mnnfam Provides access to the complete text of NSTP Group newspapers mid magazines ( from 1991 \ and Databases on Profiles of Public Listed Companies in KT.SK, Prominent Malaysian Personalities. of Mabvsia and Countries of the World. At Login prompt type spac as usericl. (Make sure you have emered program name "telnct" on your brouser, Fj'you use Netscape, that ilie is entered into Options: Genera! Preferences ; Applications .....Back to Previous,Page _Back to Main Page - -Visit PSZ Home Page _Visit PSZ Electronic News Paper Page — Visit ITM's Intranet tp://161.139.37.248/slingshot/mdi_dbonline.htm 5/22/01 Perpustakaan Sultanah Zanariah's Databases http://161.139.37.248/slingshot/mdi_dbonline.htm Page 5 of 5 5/22/01 Appendix J Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia Website and Online Journals 81 Online Journals Title Listing ; A - Z via I C j D | F 1 f G H | 1 1J | K | L 1M Q | R | S | T U V | N W | X | Y ! 7 | All Title Note: CODE Detail Information DB ASE - Academic Search Elite BSE - Business Source Premier ABI - Abi/INFORM Global Edition Vendor EBSCO - EbscoHost (Online) PQD - Proquest Direct (Online) MCB - MCB Universiti Press URL to EbscoHost Proquest Direct Emerald Library access El Computing Village Lexis-Nexis Universe httrv//www lih iinm pHu ||Title Listtng(s) Academic Search Elite (Web, Excel) Business Source Premier (Web, Exce!) Abi/Inform Global Ed. (Web, Excel) Emerald Library (Web, Excel) El Computing Village (Web, Excel) Lexis-Nexis Universe (Web, Excel) I Appendix K International Islamic University Malaysia Website and Subscribed databases 84 ng for the post of technician information click here //iio.nu. Welcome To 11 U M Library Page 2 of3 12 taw Keviews S PREMEDLINE SMEDLINE ^Gale-lnfoTrac S LegalTrac ^MD Consult S Journal Literature E Reference Books 0 Practice Guidelines B Patient Education Handouts S Drug Information ^Mastic Link S National S&T Minimum DataSet (NMDS) (password required ) S S&T Management Information (STM) S IRPA - Intensification of Research in Priority Areas S Technology Bank S CAD-CAM S RSI - Remote Sensing Inventory ^MCB University Press S Emerald Library ^CLJ E Law Of Malaysia (password required) ^Springer HUNK On-Trial Databases !>NISC E Construction & t>Silverplatter E MLA Bibliography 1991-2001/02 B MLA Bibliography E MLA Directory of Periodicals 2001/02 E The Internationa) Political Science Database KEuromonitor E Global Market Information Database £' Butterworths IB Halsburys Laws Direct pGale-lnfoTrac S Business and Company Resources Centre E Computer Database E Expanded Academic ASAP and Back file E General Business File lnternat'1 and Back file i^Elsevier Science S ECONbase | Home | About I Staff | Services | Catalogue | Databases | News | Feedback | Links | Web Mail | Top Library, International Islamic University, Jalan Gombak 53100 Kuala Lumpur Phone : 603-20564000 Fax : 603-2056 ©Copyright 2001 HUM LIBRARY . All Right Reserved. Last Opfi^fed ; Thursday, May :.0, 3001 iO. 72 AW ttp://lib.iiu.edu.my/onlinedb.htm 5/21/01 Appendix L Email Test Page 1 of2 From Rusliza <li2a@ppc.psz.utm.my> Date Monday, May 21, 2001 4:46 pm t To ar59@time.net.my Subject Re: Research Rusliza wrote: > Tujuan mengadakan Laman Web PSZ adalah sebagai saluran untuk menyampaikan > maklumat terkini kepada ahlinya, mempromosi perkhidmatan PSZ dan member* > kemudahan mengakses kepada informasi secara global. > > > > > > Objektifnya; 1. Menyediakan maklumat secara Virtual1 yang efisyen dan efektif bagi kemudahan pengguna 2.Menyediakan maklumat dalam bentuk digital. 3.Menyediakan maklumat terkini untuk pengguna 4.Memilih dan menyediakan maklumat berfaedah dari Web 5. Membimbing pengguna strategi pencarian maklumat dan Internet yang > berkesan > rosna taib wrote: > > >From: "Abd. Rashid Abdullah" <ar59@time.net.my> > > >To: rosna@ppc.psz.utm.my > > >Date: Mon, 21 May 2001 10:20:53 +0800 > > >Content-Language: en > > >Subject: Research > > >X-Accept-Language: en > > >Content-Disposition: inline > > >Abd.Rashid Abdullah > > >Faculty of Information Study > > >Universiti Teknologi MARA > > >Shah Alam > > >21st May 2001 > > >To Mrs Rosna Taib > > >Chief Librarian > > >Perpustakaan Sultanah Zanariah > > >Universiti Teknologi Malaysia > > >Dear Madam, > > >Research on Library Websites. > > >I am a student of Universiti Teknologi MARA and now doing a research on > > >library websites. For the purpose of my study, I would like to know: > > >1. The purpose and > > >2. The objective of your website. > > >I appreciate if you could reply as soon as possible. > > >Thank You. > > >Your Faithfully http://jelawat.time.net.my/frame.html 5/22/01 Page 2 of2 > > >Abd. Rashid Abdullah > > >ar59@time.net.my http://jelawat.time.net.my/frame.html 5/22/01 Page 1 of 1 From "CHE NORM A/LI B/USM" <cnorma@notes.usm.my> Date Thursday, May 24, 2001 4:14 pm To "Abd. Rashid Abdullah" <ar59@time.net.my> Subject Re: Research Salam sejahtera, Encik Abd. Rashid Abdullah Faculty of Information Studies, UiTM With reference to your e-mail to Ms Noor Ida Yang Rashdi,Automation Division, USM Library, the following is our response to your enquiry: 1. The purpose of the USM Library website is to enable and enhance global participation of the Library and its parent body, the Universiti Sains Malaysia. 2. The objective of our website is to be the (Virtual Library) gateway in the provision and dissemination of electronic information resources. Che Norma Bahri Senior Librarian Head of Reference and Information Division Universiti Sains Malaysia Library time net mv/frame html 5/22/01