Health & Wellness Program Manager
Southwest Airlines
Confidential
The Mission Of Southwest Airlines
The mission of Southwest Airlines is dedication to the highest
quality of Customer Service delivered with a sense of warmth,
friendliness, individual pride, and Company Spirit.
To Our Employees
We are committed to provide our Employees a stable work
environment with equal opportunity for learning and personal growth.
Creativity and innovation are encouraged for improving the effectiveness
of Southwest Airlines. Above all, Employees will be provided the same
concern, respect, and caring attitude within the organization that they are
expected to share externally with every Southwest Customer.
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Southwest Airlines (www.southwest.com) is the only shorthaul, low-fare, high frequency, point–to–point
carrier in America. Behind the colorful airplanes and equally colorful and fun staff, Southwest has a rich
history and a vibrant future.
Founded in the early 1970’s, Southwest initially served three markets: Dallas, San Antonio, and
Houston. By 2003 Southwest had risen to the top of the monthly domestic originating passenger
rankings. Southwest operates more than 3,100 flights a day coast-to-coast in 68 cities, with new service
to Panama City Beach, Florida beginning in March of 2010. Southwest is the largest U.S. carrier based
on passengers carried as of June 2009. As a result, over 100 million Customers each year are exposed
to Southwest’s commitment to Positively Outrageous Customer Service.
The efforts of Southwest’s 35,000+ Employees generated 2009 operating revenues of $10.4 billion and
net income for 2009 of $99M. The performance marked the company’s 37th consecutive year of
profitability.
Innovation has been a constant component of Southwest’s success. Southwest was the first airline
whose frequent flyer program gave credit for the number of trips taken and not the number of miles flown.
Southwest also pioneered senior discounts, Fun Fares, Fun Packs, a same-day air freight delivery
service, ticketless travel, and many other unique programs.
At Southwest Airlines, Diversity is more than a word; it is an expression of our operations in every way. A
diverse workforce keeps Southwest strong and innovative, and we seek to mirror the communities we
serve. Our People are our greatest strength, and they are an amazing group of Employees from different
backgrounds and countries. This means more richness in the diversity of ideas, knowledge, and actions,
which has made us the only consistently profitable airline in the world and which helped create the
powerful corporate Culture for which we are known. A Spirit of Inclusion brings a Company together, and
we embrace different perspectives and celebrate those who dare to bring their best forward.
Southwest Airlines’ common stock trades on the New York Stock Exchange under the unique and
insightful symbol: LUV.
Southwest Airlines has a career opportunity available for a Health & Wellness Program Manager. The
Program Manager will be responsible to design, implement and manage policies, programs and procedures for
Southwest’s health promotion/wellness initiatives designed to improve Employee health and well being. You
will evaluate changes to the programs that reflect the changing needs of the Employees and work with vendors
and consultants to procure, implement and measure vendor partners and results of the program.
Job Functions:
 Enhances health awareness and promotes new initiatives.
 Develops, implements and maintains health promotion/wellness programs and events by
benchmarking and staying current with best practice as well as understanding the needs of the
SWA community.
 Negotiates vendor contracts, integrates into the health plans and analyzes performance.
 Works with consultants and vendors to analyze data and research trends on health and wellness,
continually bringing new thought to wellness program management.
 Initiates and presents ideas for health promotion and wellness philosophy design and development.
 Responsible for internal communications and program visibility--coordinates communication
activities.
 Manages financial impact and budget of programs and projects.
 Compiles ROI impact presentations to Teams and Leadership.
 Coordinates annual company wide health screen assessments, biometric screenings (as
applicable), or other mechanism used in the SWA program.
 Visits various regional sites as wellness programs roll out.
 Develops training where applicable.
 Provides logistical support to operational locations to facilitate implementation.
 Develops a resource library of 'health promotion possibilities' for field sites to develop their own
wellness initiatives.
 Must be able to meet any physical ability requirements listed on this description.
 May perform other job duties as directed by Employee's Leaders.
Position Qualifications:
 Bachelor's degree required with a degree preferred in health services, such as Sports Medicine,
Exercise and Fitness Management, Nutrition Sciences, Nursing, etc.
 At least 5 years experience managing a Corporate Wellness Program.
 Prefer experience in developing corporate health and wellness initiatives from the beginning to
end--developing the prototype through implementation and measurement of success with a plan
toward sustainability.
 At least 3 years experience working with corporate health and welfare programs preferred.
 Ability to effectively lead and manage the details of a variety of health & wellness design projects,
including relationships with consultants, vendors, internal Team members and senior Leadership.
 Ability to implement wellness initiatives, including integration with health plan programs.
Reporting to:
Sr. Manager, Benefits Planning
People Department:
150+ Fun-LUVing People
Southwest offers the best place to work in America. We have FUN, work hard and have the privilege to
fly for free when there is space available. Our medical and prescription drug coverage is outstanding,
with competitively low monthly employee contributions. Our Profitsharing plan, the first in the industry,
rewards our Employees for their contribution to our overall financial performance (paid out 5.8% in 2008
& 1.2% in 2009). Our 401K plan matches dollar for dollar up to 8.3%. And not to mention that...
 Southwest Airlines was recently ranked #7 on FORTUNE Magazine’s 2009 50 Most Admired
Companies in the World list.
 In November 2009, Southwest Airlines was listed as one of the Top 50 Companies Recognized as
Leaders in Corporate Social Responsibility by the Boston College Center for Corporate Citizenship
and Reputation Institute.
 In October 2009, www.nutsaboutsouthwest.com was awarded “Best Blog” for the third year in a
row. This prestigious honor is presented by PR News, the leading trade publication among
communicators worldwide.
 Southwest Airlines was recognized as a 2009 Corporation of the Year by MANA, a National Latina
Organization.
 Institutional Investor magazine recognized Southwest Airlines as one of the Top Shareholder
Friendly Companies in 2008.
 In March 2009, Southwest Airlines was ranked #3 on CampusGrotto’s list of Best College
Internship Programs.
 Southwest Airlines was included in the Top 500 Most Innovative Users of Technology list by
Information Week.
Contact Information:
Leslie Anderson
People Department
Southwest Airlines
leslie.anderson@wnco.com
Or go to www.southwest.com/careers for more information
At Southwest Airlines it is not a career, but a cause: The Freedom
to bring low fares and great Customer Service to the flying public.
Join us for the flight of your life!