Job Title
Main Purpose of
Job
Employer Engagement
Support Manager
(6 months contract)
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Context
Department
2015 Pensions Reform
Programme
Co-ordinate technical and general questions from participating employers
regarding the 2015 pension scheme changes, working with the employer
engagement lead
Manage and co-ordinate participating employer deliverables to ensure
employers are meeting their responsibilities
Work closely with key internal and external stakeholders to ensure agreed
standards are met
Support the Employer Engagement Lead with ad hoc business requests
Supervise the work of a small team of support staff.
Context
 This role is within a project environment and involves the management of
discrete work packages as well as the provision of pension subject matter
expertise and supervisory responsibilities.
Dimensions
 Colleagues within 2015 pensions reform programme, from MyCSP
 Cabinet Office (our client) and EPS(our key supplier)
 Liaison with participating employers
 Liaison with shared service/payroll providers
 Working collaboratively with suppliers (i.e. EPS).
Priorities
 Working efficiently and under own initiative to achieve project deliverables
 Work collaboratively within the programme including workstream lead, clients
and suppliers
 Effective communications with stakeholders
 Attention to detail
 Quality of advice and guidance
 Meeting deadlines
 Managing stakeholder expectations
 Adherence to/development of policies and procedures
 Customer service
 Supervisory responsibilities.
Duties and Key
Responsibilities
Key Outputs (self and support team under supervision)
 To effectively manage and report on participating employer
actions/deliverables
 To compile and respond to participating employer technical and general
questions regarding the new scheme
 To co-ordinate weekly reporting to key client and workstream lead
 Management of risks, actions, issues, dependencies logs, obtaining updates
from workstream lead
 Ongoing reporting in accordance with the programme governance
 To quickly understand the subject at hand and prioritise work required
 To monitor and co-ordinate updates to employer 2015 website pages
 The duties and responsibilities outlined above are to be regarded as broad
areas of responsibility and do not necessarily detail all tasks which the post
holder may be required to perform.
Relationships
Qualifications &
Technical Job
Requirements
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2015 Pensions Reform Programme Manager
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2015 pensions reform programme team members and other programme
managers / workstream leads
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Project Management Office
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Operations managers
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Third-party suppliers
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Clients
Essential
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Practical knowledge of occupational pension schemes
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Good working knowledge of Microsoft Office Suite, especially Excel and
PowerPoint.
Desirable
Knowledge &
Skills
Requirements
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Technical knowledge of the Principal Civil Service Pension Scheme (PCSPS)
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PRINCE2 or other recognised Project Management qualification.
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Excellent communication and influencing skills
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Assertive, able to supervise a small team
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Can conform to shifting priorities, demands and timelines, using analytical and
problem-solving capabilities
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Flexibility during times of change and reacts to project adjustments and
alterations promptly and efficiently
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Ability to apply a structured, disciplined approach to time management, with
attention to detail for self and others
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Ability to react positively under pressure when meeting tight deadlines
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Ability to effectively prioritise and execute tasks in a high-pressure environment
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Customer-focused and commercially aware.
Experience
Requirements
Essential
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5 years’ direct project delivery experience – proven ability to initiate and run a
small project
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Experience at working both independently and in a team-oriented, collaborative
environment
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Supervisory responsibilities.
Desirable
Salary
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Knowledge of participating employer interfaces and payroll
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Knowledge of participating employer environment, payroll providers, shared
service.
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6 months fixed term employed contract
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Cheadle based
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Up to £25,000 per annum.