SMTC Receives Product Quality Leadership
Award from Frost & Sullivan
Decision Support Matrix for
Product Quality Leadership Award
SMTC Corporation leverages its product knowledge to anticipate and take proactive
measures to meet new product development and manufacturing requirements. The
company has also leveraged its new product introduction (NPI) capabilities to increase its
market reputation and increase market share.
Relative Weight (%)
Product Reliability
SMTC Corporation
The company continuously monitors product quality and quality of service and it tracks
feedback on finished/launched products between 90-180 days. There is also continuous
focus on improving yield and rate of yield improvement. SMTC Corporation engages vendors
and distributors, placing the same level of quality requirements on them. Regular audits are
conducted to ensure certification and quality assurance. Every strategy and quality system
initiated by SMTC Corporation measures defect rates, feedback, and corrective action
For more information about SMTC visit our website. http://www.smtc.com
Competitor 1
Competitor 2
Weighted Rating
Measurement of 1 10 (1 = lowest; 10 = highest)
Perceived Value
Excellence in the basics of manufacturing execution has been the pivotal factor in SMTC
Corporation’s success at ensuring high-quality products. Maintaining focus on ensuring
high quality from sourcing, printed circuit board assemblies (PCBAs), system integration,
and order fulfillment has enabled SMTC Corporation to meet and exceed its customers’
expectations. The company’s global footprint, strong supply chain network, and unified
manufacturing sites have aided the company’s bid to achieve high levels of quality every
time. Customers benefit from multiple options that are best suited to meet their time-tomarket and cost-competitive manufacturing needs while resting assured of high quality at
every level of engagement. SMTC Corporation’s participation in high-reliability industries
such as medical, aerospace, and defense has enabled it to carry over best practices into
other verticals.
Product Usability
Product Performance
Product Design
For the Product Quality Leadership Award, the following criteria were used to benchmark
SMTC Corporation’s performance against key competitors:
GLOBAL ELECTRONIC
MANUFACTURING SERVICES
PRODUCT QUALITY LEADERSHIP AWARD
Product Reliability
Key Benchmarking Criteria for the Product Quality Leadership
Award
2012
Product Performance
SMTC has consistently delivered and exceeded customer expectations in
product quality. Its achievements in maintaining quality in product design support,
manufacturing, ensuring high visibility levels, and assuring quality of finished products
is impressive and it sets the bar high for other market participants. Frost & Sullivan
has honored SMTC with the 2012 Global Product Quality Leadership Award in the
Electronics Manufacturing Service industry.
20% 20% 20% 20% 20% 100%
9
7
6
9
8
7
9
8
7
9 8.5 8.9
7 8.0 7.6
7 8.0 7.0
Best Practice Award Analysis for
SMTC
The Decision Support Matrix, shown in
the Chart above, illustrates the relative
importance of each criterion for the Product
Quality Leadership Award and the ratings for
each company under evaluation. To remain
unbiased while also protecting the interests
of the other organizations reviewed, we
have chosen to refer to the other key players
as Competitor 1 and Competitor 2.
Frost & Sullivan - Best Practices Analyst Report Highlights
through a supplier corrective action request (SCAR). The company also conducts
quarterly business reviews with customers and obtains numerical feedback on partsper-million defect rates.
Product Design
To enhance quality further, SMTC Corporation fosters strong design for manufacturing
support with customers and follows a “red, yellow, and green” test. This enables design
support to ensure design manufacturability, parts availability, AVL expansion support,
and alternative solutions for components reaching end-of-life and last time buys.
SMTC Corporation provides customers ease of mind by assuring continuous supply
and hastening qualification of alternate components and quality assurance. By offering
component lifecycle support and bills of material (BOM) analysis at every stage, SMTC
Corporation provides their customers with the benefits of reduced liabilities and faster
lead times.
Where innovation meets perfection
Product Usability
For SMTC Corporation, enabling ease of doing business and top-level customer service initiatives are vital to achieve delivered value
and support. The company provides visibility and liability dashboards every month for customers. This helps customers identify inventory
levels and opens collaboration throughout the engagement. This strategy has helped mitigate challenges with poor forecasting, it enables
flexibility in the supply chain, and it offers the ability to make informed decisions in the event of a parts shortage. This system also gives
customers foresight into levels of finished goods and semi-finished goods. Customers clearly benefit from time-to-market and speedier
ramping up to volume manufacturing.
SMTC Corporation actively strives to identify alternative supply chain solutions that offer customers, especially build-to-print customers,
a better cost advantage. Customers benefit from the company’s expertise and ability to manage demand fluctuations and quick time to
volume production.
Perceived Value
SMTC Corporation is reputed for its opulently reliable printed circuit board assemblies (PCBAs) and it has achieved this distinction
through its masterful engineering and manufacturing teams. The company steadfastly believes that assurance of quality in front-end
operations transfers seamlessly into design, manufacturing, and the final finished product.
Best Practices Example: A customer required joint design partnership and new product introduction (NPI) support for a new product
launch in the Telecom industry. The customer chose SMTC Corporation for its engineering and manufacturing skills that not only helped
reduce costs but it also met manufacturability costs as well as crucial quality metrics. SMTC Corporation seamlessly transitioned the
product into its manufacturing site and helped ramp up production. The resulting partnership enabled the customer to launch its product
at competitive time-to-market and cost parameters while maintaining very high quality levels.
SMTC Corporation has achieved a reputation for delivering cost effective solutions of best-in-class quality and with unrivaled support. This
has helped create superior brand reputation and value for its loyal customer base.
Conclusion
SMTC Corporation has consistently delivered and exceeded customer expectations in product quality. Its dedicated focus has provided
the company a brand value unrivaled by its peers. SMTC’s achievements in maintaining quality in product design support, manufacturing,
ensuring high visibility levels, and assuring quality of finished products is impressive and it sets the bar high for other market participants.
Based on Frost & Sullivan’s independent analysis of the Global Electronics Manufacturing Service market, SMTC Corporation is being
recognized with the 2012 Product Quality Leadership Award.
2012
GLOBAL ELECTRONIC
MANUFACTURING SERVICES
PRODUCT QUALITY LEADERSHIP AWARD
For more information about SMTC visit our website. http://www.smtc.com
Frost & Sullivan - Best Practices Analyst Report Highlights