Exp e ct a ti o ns
On li n e
You can expect to work in your
course additional hours for online
li
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en
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learning. The reason is that your
ter
Online Learning Center
L103: First floor-Library
BBHelp@swccd.edu
1-866-471-4246/toll free
class is now the entire internet and
you will probably do research and
several web quests to find additional information for your class.
Many instructors have learned to
use the internet to further enhance
their already outstanding teaching
style. When you get started and develop a
FAQ for Online Users
routine with online learning you will like it and
appreciate the diverse learning methods and
the flexibility of the classroom environment.
You will be expected to meet assignment
deadlines and you will learn to anticipate
technical problems with your computer and
submit assignments early. It is vitally important that you stay in close contact with your
instructor. If you have a technical question
Southwestern College
471-4246, but if you have a question about
an assignment be sure to email your instructor. Do not be afraid to ask questions! You
are in charge of your learning!
Make sure you go online a few times per
week to start your “habit” of online learning.
You will have a much better chance at success!
900 Otay Lakes Road: Room L103
Chula Vista, CA 91910
1-866-471-4246-Toll free/24 hour technical support
Phone: 619.421.6700
E-mail: BBhelp@swccd.edu
So ut h we st er n
Co l le g e
call our toll free support number at: 1-866-
Online Learning Online Learning Online Learning Online Learning Online Learning Online Learning Online Learning Online Learning Online Learning Online Learning Online Learning Online Learning Online Learn-
Frequently Asked Questions
What is Blackboard?
A: Blackboard is a course management system that SWC uses
to conduct online, hybrid and traditional college classes
What are those different classes mentioned?
A: Online classes are ones held entirely on the internet. Hybrid classes are held half on the internet and half on campus.
Traditional classes are held completely on campus.
What is my username?
A: your first and last initial, then your seven digit student
number: ex: ab0123456
What is my password?
A: Your first initial (in caps) and last name (capitalize the first
letter). Ex: BSmith
What if it doesn't let me in?
A: Try it one more time. If that doesn't work then call the toll
free 24/365 technical support number at: 1-866-471-4246
When can I access my course?
A: By 10:00 am PST on the first scheduled day of class if it is
an online class. If it is a hybrid or traditional class then the
instructor dictates when the class is available so please ask
him/her when you go to the classroom.
then hover over the name of the instructor for their
email address, or just click on the name and it will start
an email message provided the computer you are working on has an email program.
A: You need to change it through Web Advisor:
http://webadvisor.swccd.edu
Where do I go to login?
A: http://swccd.blackboard.com is the direct access
link. Save that to your “favorites” or bookmark it for
easy access.
I did not complete a quiz the first time and now
it won’t let me finish, what do I do?
A: Your instructor must clear your attempt if permitted and allow you to retake the quiz.
What if the SWC website isn’t working?
A: Blackboard is probably still working, use the direct
access link: http://swccd.blackboard.com
Who do I call for help?
A: Call our toll free 24 hour technical support hotline
at: 1-866-471-4246
Where can I go on campus for help?
A: Room L103 on the first floor of the Learning Resources/Library building 620. The ONLINE LEARNING CENTER is located under the overhang.
I dropped a course, why does it still appear in my
course list?
How do I get on a waitlist for online classes?
A: Until the instructor removes you from the course
after the college database has caught up you will see it.
Within two weeks it will be gone and will not count on
your attendance.
A: the same as with traditional and hybrid classes, through the
enrollment process.
I am enrolled in an online course, why isn’t it appearing in blackboard?
How do I get into the online class from a waitlist?
A: It may not be available yet if it is prior to 10:00 am
PST on the first day of the course. The course may
not be available yet. Contact the toll free number for
help or contact your instructor.
A: Contact your instructor, this is important. Look on the
SWC college website and under the current term schedule,
How do I change my personal information in
Blackboard?
What is the software requirements for blackboard?
A: Internet explorer web browser version 6X and
higher, Mozilla Firefox for MAC users work well.
Make sure you have your pop up blockers disabled
whenever you are in your course. Make sure your
Java is the latest version and your critical updates are
current for your browsers.
What do I do first after entering my class?
A: Email your instructor and tell them you are in
your class and ready to learn! Then navigate around
using the buttons or links on the left side of the page
to view your syllabus and course content.
Can I access Blackboard from anywhere?
A: Yes! All you need is a computer and internet
access
S ou t hw e ste r n
C ol l e g e
900 Otay Lakes Road: Room L103
Chula Vista, CA 91910
1-866-471-4246-Toll free/24 hour technical support
Phone: 619.421.6700
E-mail: BBhelp@swccd.edu