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COMM4001EF Business Communication
Tips for Re-sit Examination
Re-sit Examination - Important information for students
1.
The re-examination paper contains 3 sections. Time allowance: 3 hours.
Section A (20%) – Multiple Choice Questions (compulsory)
Section B (30%) – Compulsory Questions
Section C (50%) – Optional Questions (Attempt 2 out of 3)
2.
Examination schedule – Information of the examination schedule will be sent to students via email in
July 2012. Please check your OUHK email account regularly. The examination schedule will also be
placed on the Full-time programme notice board at 3/F of Lai King Learning Centre.
3.
All answers to exam questions must be in English. You are required to answer all the questions in
the separate answer book provided. For attempting Section A - MC Questions, please follow the
required format. See instructor’s demonstration.
4.
Write in complete sentences. You will be graded on your style as well as content.
5.
Always check the spelling, tenses and grammar in your writing.
6.
Please remember to bring your OUHK student ID card / HKID card to all examinations.
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Re-sit Examination Revision Notes
This Examination Revision notes highlight the key topics that you need to focus on in your examination
revision.
Chapter 1
Basic concepts on communication
Textbook
1.
Why the knowledge of business communication is important?
P.4
2.
The seven basic elements in the communication process – make sure you understand
P. 5-6
them.
3.
What are the things we do need to pay to when giving feedback?
P. 6
4.
Differences between “You-attitude” and “I-attitude” and their characteristics.
P. 6
5.
Revise the strategies on how to write sentences using the “you-attitude”.
P. 7-8
Practice adopting the “you-attitude” technique in writing sentences.
Chapter 2
1.
Means of communication – What are they?
Chapter 3
1.
Means and forms of communication
Effective communication techniques
Methods of effective communication – environment, dress code, channel, audience,
organization of ideas, topic, feedback.
2.
P. 14-18
P. 36-37
What are they?
Maslow Hierarchy of Needs.
P. 38-40
The theory illustrates the five levels of needs in a person’s life.
What are the five hierarchical levels? Why we need to learn Maslow’s theory in
business communication?
** Remember:
The theory suggests that individuals need to satisfy their most basic need before
they can move onto the next. The five levels CANNOT be placed in random order.
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Chapter 4
1.
The writing process
Textbook
Common problems in writing –
P. 55-60
For example: When do we use active voice and passive voice in writing?
Chapter 5
1.
Professional business writing style
Visual elements – We use visual elements to present information graphically.
P. 73-78
For example, bar chart is used to show different values for each bar.
Can you tell the differences between diagrams / charts / graphs / table ?
How to choose the appropriate visual element(s) to present the information?
2.
The 4Ps in writing – What are they?
For example:
P. 79-81
Politeness – revise the example sentences under Politeness
and think about how to write sentences in a polite way.
Chapter 6
1.
Common business documents
Format and functions of different types of business documents.
For example:
P. 88-112
The format of agenda, fax message; the functions of email;
the purposes of writing email.
Chapter 7
1.
External business writing
Familiarize yourself with the functions, characteristics, tone and format of each
P. 124-145
business letter. For example, sales and promotion letters, letters placing an order.
Chapter 8
1.
Familiarize yourself with the common business memorandum.
Chapter 9
1.
P. 157-161
Short Reports
Informational reports and analytical reports – what are they?
Chapter 10
1.
Internal business writing
P. 168
Business Meetings
The function of an agenda? Revise the format of writing an agenda (Page 93-96).
P. 181
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Exam revision tips
1.
Start your revision early. If you have questions or difficulties with your revision, feel free to ask
your instructor.
2.
Revise the supplementary handouts and in-class exercises. Not just the textbook.
3.
Practice writing business letters and responses (Chapter 7) and other internal business documents
(Chapter 8) - i.e. Agenda, Memo and Minutes. Think about the content of each business letter;
how to organize your wordings concisely and politely.
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