Trends and Challenges in
Enterprise Wireless Applications
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Agenda
•
Market Trends
•
Market Evolution
•
Enterprise Challenges
-Enterprise LOB Challenges
-Enterprise IT Challenges
•
Where To Start and Reference Architecture
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Mobile Drives Multichannel
Internet at Breakfast
Any
Device
Telematics on the Road
Any
over
Network
Internet at Office
(Wireless WAN/LAN
& Wireline)
Internet at Meetings
to
Internet in the Air
Any
Content
Internet at the Hotel
Internet via Taxi
Enterprise
Nervous
System
Internet at Home
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3
Increasing Wireless Adoption
Home Teleworkers
19.8 million
Mobile and Wireless
59.8 million
2003
U.S.
Source: BLS
Source: Gartner
Remote and Branch Offices
3 million+
Flexible Work Schedules
28.7 million
Source: Cahners
Source: BLS
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4
Source : Gartner
Wireless Is Becoming Ubiquitous
Business: The Real
Meeting Is Under the Table
2005: 1.5 billion phones comprise the “always on” generation.
5
5
Source : Gartner
st
Cu
Converged Devices
PDAs
Devices Available
Smart phones
Market Evolution
s
le
a
S
io
at
e
Fi
ld
e
rc
o
F
m
to
u
A
n
e
rc
o
F
m
to
u
A
So
l
a
t ic
r
Ve
E-mail / PIM
io
at
n
ns
o
ti
lu
Device Security
Horizontal Solutions
6
6
om
Device Procurement
Why Wireless ?
CIO Survey:For
Whey
Wireless? Wireless Solutions
CIO Survey – Top Reasons
Adopting
Other
Shorten time to Market
Automate Sales Force
Automate Field Force
External Customer needs/demand
Stay Competitve
Reduce Cost
Demand/interest from internal users
Increase Efficiency
Increase Productivity
0
10
20
30
40
50
60
70
80
%
Source : CIO survey
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Enterprise Adoption of Mobile Applications
U.S. Adoption of Mobile Applications, 2H03
Video/Imaging
ERP Inspections
ERP Manufacturing
Application
Category
SCM/Logistics
ERPII/EAM
CRM Field Service
CRM — SFA
RFID
Mobile E-Mail/PIM
Mobile IM/SMS
0%
20%
40%
60%
80%
100%
% of Enterprises
Production/Pilot
Assessing
8
8
Inactive
Source : Gartner
Solution Criteria
ƒ Multiple devices
ƒ Wireless E-mail
ƒ Wired synchronization for non-wireless based devices
ƒ Wireless LAN support
ƒ Support for Non E-mail / PIM applications such as FFA, SFA
ƒ Secured & behind the firewall solution
ƒ Centralized administration/management of data and devices for
lower TCO.
ƒ IT security policies enforced or “pushed” to each user
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Enterprises LOB Needs
ƒ Real time Push & Pull E-mail/PIM
ƒ Increased productivity
ƒ Support for sophisticated devices
Latest “High-end” devices like Treo 600
Latest “Low-end”devices like Nokia 3650
ƒ Ease of enablement of other business applications in future
ƒ Easy to use and easy to install new applications
ƒ Fully synchronized with their corporate E-mail/Calendar/
Contacts/Tasks and Address books
ƒ Good carrier network coverage
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Challenges – Enterprises IT
ƒ Centralized Administration of devices and data
ƒ Device Security
ƒ No solution software components loaded on
any existing e-mail systems/servers
ƒ Ease of integration with existing E-mail systems
ƒ Support for multiple applications like Microsoft Exchange,
Lotus Domino and Novell GroupWise platforms or other LOB
applications
ƒ Total control for IT
ƒ Ease of software distribution
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Reference Architecture
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Where To Start ?
– Needs assessment, application design and project planning
– Define the following
• Business case
• Application requirements
• Project plan for implementation
– Key Considerations
•
•
•
•
Low-cost entry point for mobile strategy and applications
Leverage key staff for a short period of time up front
Validate application concepts rigorously and quickly
Articulate the business case and return on investment (ROI) to drive corporate
acceptance
– Vendor Selection
• Multi-Device
• Scalability and Extensibility
• Support for E-mail as well as other LOB applications
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Thank You!
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