JOB DESCRIPTION
To apply for this vacancy please email your CV & covering letter to
hr@learningcurvegroup.co.uk
JOB INFORMATION
JOB TITLE
Learning Technologies Manager
DEPARTMENT AND TEAM
Learning Technologies
LOCATION
Bishop Auckland
WORKING HOURS
Full Time 37.5 hours per week.
SALARY
£30,000 - £35,000 pa
POSITION IN THE ORGANISATION
REPORTS TO
Director of Quality and Curriculum
Maintaining and developing our
learning technologies solutions
including our e-Learning offer and
providing learning technologies
customer support.
RESPONSIBLE FOR
Responsible for the following staff:
1 x e-Learning Developer
1 x Instructional Designer
2 x Learning Technologies
Administrator
WORKS IN CONJUNCTION WITH
Wider Quality and Curriculum team,
LCG colleagues plus suppliers, partners
and customers
BUDGET ACCOUNTABILITY
TBC
OVERALL PURPOSE OF JOB
Controlled by the H.R. Dept
April 2015
V0.1
The successful candidate will need to be customer focused and results orientated
along with being a creative, self-motivated and innovative thinker.
To ensure support is provided to existing, new and potential customers using or
considering using our learning technologies platforms (e-Assessor and/or
Learning@College) along with any other learning technology solutions that Learning
Curve develop/provide to our customers (both internal and external).
To ensure tasks relating to our learning technologies and other learning technologies
solutions that arise from line manager, other colleagues and customers are
completed to required timescales and budget.
The successful candidate will need to build strong relationships with key
stakeholders including external and internal customer, contracted staff, Subject
Matter Experts and suppliers to ensure Learning Curve Group technology solutions/
platforms and learning resources are maintained and developed to provide our
customers and their learners with the best learning experience that reflects best
practice, latest technology developments, Government agendas (as appropriate)
along with being visually engaging and appropriate for the type of qualifications /
learning and target audience.
The successful candidate will manage and co-ordinate the delivery of learning
technology solutions including e-Learning assets. Identifying and specifying the
requirement, engaging and managing suppliers to ensure project deliverables are of
a high standard and delivered on time and to budget.
Communication with non-technical clients is essential, employing solid issue
resolution skills to end-user service requests.
The successful candidate will ensure that day-to-day remote support for our learning
technologies platforms customers along with any other group learning technology
solutions is provided and including on customers sites as required.
MAIN DUTIES AND RESPONSIBILITIES
Controlled by the H.R. Dept
April 2015
V0.1
Manage the Learning Technologies team i.e. e-Learning Developer, Instructional
Designer and Learning Technologies Administrator/s, their workload and tasks
Effective working with contractor staff, suppliers and customers (both internal
and external)
Manage and maintain existing LCG learning technology solutions working with
contracted staff, suppliers and colleagues
Ownership and management of projects to create and implementation new LCG
learning technology solutions working with contracted staff, suppliers and
colleagues
Manage and maintain existing e-Learning courses to meet our brand standards and
compatibility with our e-Learning platforms
Manage the development of new e-Learning courses to meet our brand standards
and compatibility with our learning technologies platforms including e-book
creation
Ownership and management of projects to create and implementation new eLearning solutions including new e-learning assets aimed at range of different
audiences ensuring learning resources are fully accessible and engaging to the
learner
Collaboration with Subject Matter Experts and other experts representing the
different sectors of training and learning technology solutions
Day to day management of our learning technologies platform including managing
qualification/course uploading for our learning technologies platforms
Day to day management of any new LCG learning technology solutions that are
developed
Ensuring e-Learning courses/assets are developed under strict change control
with thorough testing before release to the live environment
Database input and manipulation
Ensuring occasional onsite support and training for our learning technologies
platforms customers along with other learning technology solutions is provided
Presentation and training to colleagues in all aspects of creating e-Learning
courses to ensure our brand standards and compatibility requirements with our eLearning platforms are met
Promoting and recommending features of the software, recording and making
recommendations based on staff and client feedback
Undertake duties commensurate with the role of Learning Technologies Manager
KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED
Criteria
Essential
Controlled by the H.R. Dept
Desirable
April 2015
V0.1
Knowledge
Knowledge of or exposure to
LMS systems and e-Learning
developments in the wider
market
Knowledge of or exposure to
converting Subject Matter
Experts written content into
innovative, attractive eLearning courses
Experience with managing
learning technology solutions
e.g. LMS systems
Experience with managing eLearning development,
instructional or media design
Ability to work autonomously
with excellent prioritisation
skills and self-motivation
Excellent customer service
skills and a desire to solve
client issues
Proven ability of planning,
time management and
documentation skills
Experience of the production
process e.g. graphic
manipulation
Experience of developing
learning technology solutions
Controlled by the H.R. Dept
Working knowledge of the
delivery of electronic training
ideally in the FE sector
Understanding of the SCORM
compliance standards
April 2015
V0.1
Skills
Experience with managing eLearning development,
instructional or media design
Experience with managing
learning technology solutions Ability to work autonomously
with excellent prioritisation
skills and self-motivation
Excellent customer service
skills and a desire to solve
client issues
Proven ability of planning,
time management and
documentation skills
Experience of the production
process e.g. graphic
manipulation
Experience of developing
learning technology solutions
Qualification s&
Experience
Experience of developing eLearning courses
Experience of working with
“non-technical” colleagues
and customers and meeting
their needs
Experience with customer
service including resolving
customer issues
Project management training
Experience of team
management
Audio / video capturing, editing
and embedding
Adobe Captivate 5.5 and/or
others for the production of
learning assets
Exposure to basic coding of
websites
Advanced excel and database
skills a major advantage
Experience of developing
learning technology solutions
Basic understanding of Microsoft
SQL Server Management Studio
(or similar) and experience with
databases
Formal qualifications or
evidence of training in Learning
Technology would be an
advantage
Certificate or similar in
multimedia, instructional, elearning or related design.
PERSONAL CHARACTERISTICS
Controlled by the H.R. Dept
April 2015
V0.1
Honest and trustworthy
Proactive
Diligent
Creative
Solution focused
Flexible approach to working
Strong understanding of the service culture and the need for business and service
continuity
Good team player
Able to work to deadlines and within budgets
Ability to distribute work and monitor activities to ensure service standards are
met
Ability to multi task and prioritise
Prepared to travel as required
The main duties and responsibilities shown above are not exhaustive but should merely be
regarded as a guide. The jobholder will be expected to conduct any reasonable activities
according to the business needs at that time. These will be subject to periodic review and may be
amended to meet the changing needs of the business. The job holder will be expected to
participate in this process and the company would aim to reach agreement to changes.
Controlled by the H.R. Dept
April 2015
V0.1