The Homeshoring and Telecommuting Job
Guide…
Copyright 20008 www.reviewopedia.com All Rights Reserved
Homeshoring is one of the latest trends in work at home opportunities. This term describes the
decentralization of the corporate customer service sector to home based employees. More and
more companies are abandoning their large call center facilities in exchange for outsourced
independent contractors.
This movement has created many opportunities for stay at home moms, disabled workers, and
work at home job seekers to find gainful employment. The companies redirect their sales and
customer service calls to the homes of their employees.
Through tracking software installed on their computers they pay out accordingly to how much
time you’ve spent on the phone. Some companies also offer bonuses for high sales volume and
exceptional performance.
There are several requirements that you need in order to land one of these homeshoring or
telecommuting jobs. You will need a decent computer, a dedicated phone line, and sometimes
a small out of pocket charge for the company to perform a background check on you.
This is a list of 10 companies that provide real work at home jobs; you will find a description of
the company and a link to where you can submit your online application.
Best of Luck,
Steve Albright
Homeshoring and Telecommuting Jobs:
Alpine AccessAbout: Alpine Access is the premier provider of customer service solutions using home-based
employees. Alpine Access’ clients are organizations that value their customers and are
passionate about their brand. Our Alpine Customer Experience (ACE™) solutions mean access to
quality employees, compelling operational efficiency and economic success.
Alpine Access was founded in 1998 with a simple, yet revolutionary approach to customer
care: rather than bring the people to the work, bring the work to the people. By doing so,
Alpine Access could select the very best employees from across the country to handle customer
contacts on behalf of our clients. The home-based employee model was born.
© Copyright 2008 www.Reviewopedia.com All Rights Reserved
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Over the past decade, they have established their position as the premium provider of
customer care in the industry.
* Recruited, hired, trained and managed all of our agents virtually since inception.
* All of our agents are employees, not independent contractors.
* Hire successful agents to work as coaches, team leaders and account managers.
* We have handled tens of millions of calls for clients that want access to quality employees,
compelling operational efficiency and economic success from their customer care operations.
As a customer service rep at Alpine Access you will provide a variety of services through
telephone calls, web chats, or e-mails all from the comfort and convenience of your own home.
Company Website: http://www.alpineaccess.com
Application Link:
http://www1.alpineaccess.com/alpine/recruiting/sonicrecruit/candidate/email_search_form?
mode=apply
GrindstoneAbout: When you hire Grindstone, you are hiring a team of experienced B2B professionals
focused on helping you grow your business. We are a business development company that will
execute tactical and effective marketing activities to leverage your success. Our priority is
achieving "Quality" results to help grow your business. Every program starts with the goal of
maintaining long term partnerships with our clients. Whether you are an established fortune
500 company seeking a large scale program or a small business owner looking to do a small test
market of your product or service, Grindstone can help! We are your one source Business
Development Solutions partner. We provide professional B2B telemarketing, Database list
procurement and Drip email marketing services for an effective marketing program. Our solid
management staff has extensive experience to ensure the quality of each program. Our
proprietary recruiting methods allow us to attract top agent talent from many sources. We then
match our experienced agents to your specific program to professionally represent your
company.
Job Description: Recruiting and retaining the best talent is one of the keys to Grindstone's
success. Our highest priority is to find and keep the best people, no matter where they may be!
We are always looking for talented professionals to join our team. Work from your remote
office, If you have a great phone voice, are organized and experienced in the services we
provide our clients, then we want to talk to you. The majority of our clients need assistance in
the Technology and Business Services sector, although we are successful with clients in other
industries as well.
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Our clients demand that we hire the best. Those who pass our thorough screening process will
have the opportunity to flourish with a growing company. We are on the cutting edge of a new
trend, and we believe in promoting from within.
Upon registration you will be eligible for work. You will also receive detailed job postings via
email, which you may apply to if you have the experience and skills we are seeking. In addition
our recruiters may proactively contact you should they see a good fit.
With Grindstone you will be working in a telemarketing capacity and will be making outbound
calls to fulfill their customers’ requests.
Company Website: http://www.grindstone.com
Application Link: http://www.grindstone.com/career.html
LiveOpsAbout: LiveOps provides best-in-class on-demand call center technology, as well as virtual call
center services through our network of over 20,000 independent home agents, to hundreds of
companies in both direct response and enterprise markets.
In the direct response market, LiveOps has gained the undisputed reputation as the best
performing virtual call center, with 30% more revenue per campaign than traditional
outsourcers. For the enterprise market, LiveOps helps companies transform their traditional call
center into a more flexible, highly scalable, and cost-effective virtual call center model.
We provide the only complete virtual call center solution with:
* On-demand call center platform and applications
* 20,000 independent home agents
* Virtual call center best practices
The LiveOps on-demand call center platform and applications was designed from the ground up
to support every step in the virtual call center life cycle. As a result, call centers can rapidly scale
technology and agent capacity when call volumes peak, and safely decrease capacity during offpeak hours. With the on-demand, pay-per-minute model, you’ll never have to pay for idle
infrastructure.
Job Description: LiveOps is a virtual call center company. We help companies break away from
the complexity and constraints of the traditional call center model. We provide the only
complete solution with on-demand applications and independent agents, combined with our
proven best practices. All of that allows us to deliver breakthrough call center results for our
customers.
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LiveOps offers its workers competitive wages and comprehensive benefits and reward
achievement by offering strong career paths that offer great opportunities for professional
growth and development.
As a LiveOps agent you will provide a range of services to clients including: Customer Service,
Customer Acquisition, Customer Retention, Revenue Maximization, Political Outbound, Disaster
Relief, Incident Response, and Fundraising.
Company Website: http://www.liveops.com
Application Link: http://www.liveops.com/become-agent/current-opp.html
LivePersonAbout: LivePerson (NASDAQ: LPSN) puts the world’s experts at your fingertips. Founded in
1995, LivePerson helps the Internet deliver on its promise of making our day-to-day lives easier
and better by supplying real-time access to the world’s experts and their knowledge.
For everyday people, LivePerson is an online destination; community and marketplace where
individuals can chat live with experts in a broad range of categories.
And for businesses, LivePerson humanizes the online experience, increasing sales, customer
satisfaction and loyalty. More than 6,000 companies, including some of the largest and mostrecognized global brands, use LivePerson’s real-time chat platform to communicate and build
relationships with their customers on the Web.
Every month, LivePerson helps millions of people succeed online. The company is
headquartered in New York City.
LivePerson is a unique service that matches people who have questions to the people who are
qualified to answer them.
Job Description: As a registered Expert on LivePerson, you will be listed according to your
professional expertise and will be available for hire by any LivePerson client. You receive all the
tools necessary to communicate with clients and colleagues — free!
Company Website: http://www.liveperson.com
Application Link: https://www.liveperson.com/registration/expert-registration/expertsignup.aspx
Ver-A-FastAbout: Ver-A-Fast is one of the largest verification companies in the world, making over 15
million calls annually. Our primary business is making short, accurate customer contacts to
uncover pertinent information that will strengthen our client’s business position.
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Robert Bensman, President, founded Ver-A-Fast Corporation in 1976. Since that time, Ver-AFast has grown to work with more than 150 newspapers and over 50 telephone directory
publishers.
Ver-A-Fast has pioneered many unique programs to help our clients develop, maintain, and
retain relationships with their customers. Ver-A-Fast currently has over 300 people at its
national headquarters in Rocky River, Ohio and more than 550 independent operators
(verifiers) across the country.
Because of Ver-A-Fast’s national scope we collect, maintain, and interpret benchmarking
statistics in many areas. Our clients use these reports to measure themselves against their
peers. Ver-A-Fast has one of the most sophisticated computer departments in the industry that
enables us to return work on a daily basis and generate client specific reports detailing our
findings.
Our unique business design, experience, and focus ensure our clients that they are receiving the
very best in customer service.
Job Description: Since its inception, Ver-A-Fast has benefited by partnering with motivated
people that want to make customer service calls part-time from our offices or from their own
homes. This flexibility allows Ver-A-Fast to attract the highest caliber of CSR’s. In fact, 66% of
Ver-A-Fast’s verifiers are college educated compared with an industry average of about 33%.
Also, over 200 of the Ver-A-Fast team have worked with us at least three years.
Ver-A-Fast currently have three types of verifiers:
HMV- These verifiers perform their customer service calls from home using our proprietary
software. At the end of each day they transmit their contacted and completed records to us.
Extensive quality control procedures are then performed to ensure the utmost in accuracy and
quality before returning the work to our clients.
TSR – These verifiers work strictly in our call center on a state-of-the-art predictive dialer
system.
Remote Agent – This is a unique type of verifier that works at home while being logged into our
state-of-the-art predictive dialer system, in the same fashion as our TSR’s in the office.
Company Website: http://www.verafast.com
Application Link: http://www.verafast.com/job_opportunities.htm
VIP Desk© Copyright 2008 www.Reviewopedia.com All Rights Reserved
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About: In 1987, Mary Naylor, VIPdesk founder and CEO, established Capitol Concierge, a
corporate concierge company, staffing office buildings in the Washington, D.C., market with
onsite concierges. The concept proved enormously successful, attracting national media
attention and sparking interest from international Fortune 1000 companies wishing to adapt
the concept to their own customer bases.
In response to burgeoning demand, VIPdesk was spun-off in 1997 as a separate entity to focus
on a virtual home-based model. With MasterCard and Citibank among its first clients, VIPdesk
provided premium services through a toll-free number accessing a virtual team based in home
offices throughout North America. This team provided the customers of VIPdesk's clients with
high quality, personalized customer service.
Recognizing the need to capitalize on emerging Internet technologies, VIPdesk raised two
rounds of institutional funding in 1999 and 2000. The additional funds enabled VIPdesk to
expand its team and implement technology to ensure a scalable model with top notch talent
that enhanced the customer experience while providing increased efficiencies for the team. As
such, VIPdesk was the first to market with a fully integrated home-based Brand Ambassador
model for high-end customer service applications.
Expanding upon VIPdesk’s foundation in the concierge industry, VIPdesk Connect™ was
launched as an addition to VIPdesk’s extensive customer service offerings. VIPdesk Connect™
utilizes a vast network of dispersed Brand Ambassadors, primarily based in home offices across
the United States and Canada, interconnected by a state-of-the-art technology network which
enables them to deliver high-touch customer care more efficiently and more productively than
agents in a traditional bricks-and-mortar call centers — at a considerably lower price point.
VIPdesk’s strong emphasis on experience, advanced education and subject matter expertise for
its home-based agents sets it apart from other contact center providers. Approximately 95% of
the company’s Brand Ambassadors are college educated, nearly 75% have 15 years or more of
hospitality or customer service experience and approximately half are bilingual.
Today, VIPdesk sets the quality standard for customer service and lifestyle loyalty solution
programs. The company is continually recognized as a progressive industry leader, evidenced
through numerous awards including the 2003 and 2004 Inc. 500 award and Working Woman
Magazine's National Award for Innovative Product and Service.
Job Description: VIPdesk is the innovative pioneer of home-based virtual contact center and
loyalty solutions for global brand leaders committed to the retention and growth of their highvalue customers. A proven premium service provider with 20 years of experience, VIPdesk
specializes in delivering Concierge and Virtual Call Center Services for national brand leaders in
several industries that include travel, auto, financial services and retail, by providing high-touch,
high-tech branded service platforms that deliver real results and real return on investment.
Company Website: http://www.vipdesk.com
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Application Link: http://www.vipdesk.com/info/careers_joinourteam.asp
Virtual Office Temps About: VOT (Virtual Office Temps) is a staffing and recruiting firm. Projects come to us from
employers in need, we send virtual assistants to them to complete those projects. We’ve been
in operation since 2001. In fact, we were one of the first virtual assistant staffing organizations
online! We’ve built a fine reputation and our virtual assistants have completed thousands of
projects.
From Accounting to Word Processing and Web design, Administration to Writing and Editing,
we are your single source provider of professional virtual business overflow services. See what
we can do for you - fast, friendly and affordable!
We have an arsenal of qualified virtual assistants to meet your needs. We search the globe to
find only the best and brightest. Our virtual assistants are educated and experienced,
committed and dependable, professional and discrete. They have diverse backgrounds in
everything from sales and marketing to Web design and graphics. Many of our virtual assistants
are certified with specialized skills and training! They can help you prepare reports, transcribe
audio, edit manuals and so much more. You name it; we have someone who is an EXPERT to
help you at the lowest possible rate.
Job Description: First, let’s make this clear…. We do not charge fees. We do not have an
application fee; we do not require a membership deposit. You do not need to pay an activation
fee, handling fee or training fee. Anyone may apply and be hired if you have the equipment,
skills, education and experience to work as a professional virtual assistant. And just in case you
missed it, there are no fees. Zero. Zilch. So, please do not confuse VOT with a fee based job
service. We need candidates who are familiar with any of the following office duties:
· Word Processing and Data Entry/Clerical
· Bookkeeping, Payroll and Accounting
· Medical Billing & Coding, Transcription and Typing
· Legal & Medical Assisting
· General Office Work, Office Administration
· Customer Support, Sales and Account Management
· Internet Research, Web Administration and Management
· Website Management, Design and Desktop Publishing
· Many other areas of expertise are needed!
Our virtual assistants work in all sorts of capacities. We need home based staff who can type,
prepare legal documents, do medical billing, complete presentations, do desktop publishing,
make travel arrangements, provide office support, assist executives and so much more. If you
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have a great business or office skill, we could use it! Our virtual assistants usually make
anywhere from $10.00 to $20.00 per hour depending on the project
Company Website: http://www.virtualassistantjobs.com
Application Link: http://www.virtualassistantjobs.com/jobs.html
VoiceLog About: VoiceLog LLC was founded in 1996 by three telecommunication executives to provide
call recording company on an ASP/Hosted basis. James Veilleux, Larry Leikin and Cynthia
Hamilton recognized the need for a recording solution that did not require capital up front –
and VoiceLog was born as the first company to provide call recording on a hosted (or service
bureau) basis, even before the term "hosted" was coined.
Since then, VoiceLog has grown rapidly and has made INC magazine's Top 500 Fastest Growing
Companies two years in a row.
The company's initial success was in the third party verification market. There, VoiceLog leads
with more than a 60% market share and has prospered based on sound business principles,
innovative technology, and a rapid response to customer needs. Today, VoiceLog offers a broad
array of services for call centers, including call recording, quality assurance, and speech
analytics.
In addition to the three founding members, Karl Erickson, our Chief Technology Officer,
completes the executive management team. Karl is a 20-year veteran of telecom and other
technology companies and has a special expertise in high-availability systems. The main
VoiceLog offices are in Broomfield, CO and Gaithersburg, MD.
Job Description: A few of the many positions available include…
Live Operator Independent Contractor VoiceLog is looking for English, Spanish or Bi-lingual Independent Contractor Live Operators
with flexible hours. VoiceLog is the #1 provider of third party verification services in the US.
Our operators receive live verification calls for telephone companies and other service
industries looking to help combat sales fraud. All calls are recorded for quality assurance and
compliance purposes.
Work at Home as an Independent Contractor during the hours of 9am PST to 6pm PST Mon-Fri
and every other weekend. You can choose to work shifts of 2, 3, 4, 5, or 6 hours. As an Inbound
Live Operator Verification Agent you will earn a guaranteed minimum $8.50 per hour for
weekdays and $9.00 for weekends. Bi-lingual operators will be guaranteed a minimum $9.00
per hour for weekdays and $9.50 per hour for weekends.
TPV Verification Agent © Copyright 2008 www.Reviewopedia.com All Rights Reserved
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Many Languages Needed: Korean, Vietnamese, Spanish, Cantonese, Mandarin, Tagalog, etc..
You can help VoiceLog fight telemarketing fraud and make money from home using your
computer.
As a Verification Agent, you would listen to recordings of sales calls to determine if the sale was
valid or if there is evidence of sales fraud or undue customer confusion.
This is a contract position which is paid by the number of recordings reviewed. You work from
your home using your computer and Internet access. We supply all needed training and
software.
Quality Assurance Agent As a Quality Assurance Agent, you would listen to recordings of sales calls to determine quality
and compliance, if the sale was valid or if there is evidence of sales fraud or undue customer
/sales rep confusion.
Company Website: http://www.voicelog.com
Application Link: http://www.voicelog.com/careers.html
West at HomeAbout: West at Home is an award-winning service from West Corporation, the nation's leading
provider of outsourced communication solutions. West at Home utilizes thousands of homebased agents located across the country combined with the industry's most robust and
advanced infrastructure to deliver superior service to your customers.
We leverage West's twenty-plus years of customer contact experience and operational
expertise to deliver customized customer care and acquisition solutions. Every home agent
program benefits from West's cutting-edge technology, in-depth reporting capabilities and
unmatched system availability, as well as the advanced staffing and training techniques to
deliver an unmatched customer experience and the kind of results that companies have come
to expect from West Corporation.
Job Description: What could be better than an exciting customer support opportunity with a
Fortune 1000 company? How about earning guaranteed hourly pay without leaving home? If
you are looking for a home-based career opportunity, then consider West at Home.
West at Home Agents work from the comfort of their own homes and are employees of West at
Home LLC. Every day our agents transform their home office into a support center for one of
West at Home's many well-known clients. From customer care and live chat to email and
incoming sales calls, agents handle our clients' most vital interaction – the interaction with their
customers. Based on the program you are assigned and trained on, you may be assisting an
individual with resolving a billing inquiry, helping your customer purchase an accessory for their
wireless phone, or perhaps providing product assistance/troubleshooting.
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Unlike many other at-home businesses, absolutely no investment is needed beyond having the
necessary phone and computer equipment as well as a high speed Internet connection to
receive incoming calls. You will receive thorough, paid training and, if qualified, can be assisting
your first customer within days of applying.
Company Website: http://westathome.com
Application Link: http://apply.westathome.com/overview.asp
Working SolutionsAbout: Since 1996, Working Solutions has provided customer service excellence by offering
technology solutions and an educated, experienced, and motivated remote agent workforce.
Our ability to listen to our clients and our knowledgeable management team enables us to
create the right solution that meets the needs of our clients and the marketplace. The Working
Solutions concept is relatively simple: take the traditional “bricks and mortar” call center and
open the recruiting pool to the “world”.
Working Solutions leveraged new developments in the past few years - increased computer
processing power, broadband availability at the residence level, carrier-based network-grade
ACD, IVR and speech facilities, commoditized long distance, IP enabled hosted CRM
applications, and an increasingly dedicated high quality workforce - to offer virtually every
service available through a traditional contact center, but “better, faster, and cheaper.”
The Company’s mission is to achieve the highest level of consumer satisfaction and build
customer loyalty by delivering superior quality, cost-effective customer solutions through our
experienced remote agent community and proprietary technology.
Job Description: Working Solutions™ utilizes highly educated and trained professionals who
have great communication and multi-lingual skills. Our Agents OnDemand™ have knowledge of
specific products and industries allowing them to ramp up quickly to meet specific business
needs.
Company Website: http://www.workingsol.com/home.htm
Application Link: http://www.workingsol.com/agents_page
More Information on Homeshoring and Telecommuting Jobs…
I hope this list is enough to get you started in a real work at home job. I also want to let you
know that I am working on compiling a much more comprehensive directory of telecommuting
and virtual assistant jobs. The final report should contain close to 200 hundred listings with
thorough descriptions of job positions and requirements to expedite your WAH job search.
© Copyright 2008 www.Reviewopedia.com All Rights Reserved
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If you want to reserve your copy of this unreleased report Click Here…
All the Best,
Steve Albright
Remember to visit http://www.reviewopedia.com for all your work at home and internet
business needs and latest product reviews.
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