Overall objective/accountability
Maintain and develop DIRECTO service, focussing on highly technical enquiries and issues, while enhancing Medtronic’s reputation in the market.
To build a presence in on-line marketing using legally approved social networking opportunities
Main tasks/responsibilities
Execution of DIrecto Services
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Answers technical questions from the field via phone, email or other communication media
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Builds strong relationship with Call Centre Partner
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Monitors proficiency of call centre partner, collating metrics, call data and checking against forecasts and costings, ensure budget is met
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Develop ways of marketing the Directo service, internally and externally
CareLink Management
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Advises customers and field staff on the interpretation of CareLink reports, clinical data and technical information
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Helps end users with transmission issues
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Implements the content from Marketing utilising Content Manager
Internal and administrative
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Reports all account, market and competitive information and trends in a comprehensive, complete and timely fashion.
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Reports immediately and accurately all negative customer or product related events (e.g., customer feedback, product and legal issues and risks etc).
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Provides minimum, but regular activity report to line manager, such as call metrics and quality data.
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Attends all required regional and national meetings.
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Monitors online content with tools such as TweetDeck
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Take time each week for self learning and expertise development

JOB QUALIFICATIONS
(What is absolutely required to do this job) (Things that make it easier to do this job)
KNOWLEDGE/EDUCATION
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Degree in Engineering or similar advanced degree
Fluency in English
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Thorough knowledge of all CRDM product lines and therapies (Brady/AF, Tachy, HF)
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Knowledge of the competitive marketplace
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JOB EXPERIENCE
• required
SKILLS/COMPETENCIES
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Experience in Social media
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Ability to operate in a matrix environment and work effectively with sales force, physicians, nurses and hospital technicians.
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Demonstrated ability to work independently on projects/duties as well as contributing to a larger team.
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Strong interpersonal and communication skills (written and verbal).
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Track record of good judgment. Demonstrated integrity and respect of peers/subordinates.
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High attention to detail and accuracy
• literacy
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Proven evidence of Medtronic Core Competencies
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Results
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Integrity
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Interpersonal
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Quality
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Continuous
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Innovation
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Performance Management Leadership
DECISION/AUTHORITY
No decisions on product pricing
No decisions on investments in Account