Far oni csDeepFr eeze SKYWESTAI RLI NES CASESTUDY © 1999-2014F ar oni c sCor por at i on. Al lr i ght sr es er v ed. F ar oni c s , Ant i Ex ec ut abl e, DeepF r eez e, F ar oni c sAnt i Vi r us , F ar oni c sI ns i ght , F ar oni c sPowerSav e, F ar oni c sSy s t em Pr of i l er andWI NSel ec tar et r ademar k sand/ orr egi s t er edt r ademar k sofF ar oni c sCor por at i on. Al lot herc ompanyandpr oduc tnamesar et r ademar k soft hei rr es pec t i v eowner s . Si t uat i on S k y Wes tI nc . i st hea i r l i nes er v i c epa r entc ompa nyt ha ti sc ompr i s edofbot ht heS k y Wes tAi r l i nesdi v i s i onba s edi nUt a h, a ndt he E x pr es sJ etAi r l i nesdi v i s i onoutofAt l a nt a . T hec ompa nya l s oma i nt a i nspa r t ner s hi pswi t hs omeoft hel ea di nggl oba l a i r l i ne c a r r i er si nc l udi ngUni t edAi r l i nes , Del t aAi rL i nes , USAi r wa y sa ndAmer i c a nAi r l i nes . I nt ot a l , S k y Wes tov er s ees334a i r c r a f ta nd 10, 500a v i a t i onpr of es s i ona l sma k i ngmor et ha n1, 700da i l yi ght s . E x pr es s J etoper a t esa na ddi t i ona l 400a i r c r a f t , 9000 empl oy eesa nd2, 200da i l yi ght s . T hec ompa nyl ev er a gesa bout700c omput er si nbot ht hea i r l i nedi v i s i ons , whi c ha r ea l s ous edf orr ec or di nga i r c r a f tma i nt ena nc e a ndt r a i ni ngs es s i ons . T hec omput er sa r ehous edwi t hi nt het r a i ni ngl a bs , i ns c a t t er edk i os ks i t est hr oughouta i r por t sa swel l a si n c r ewl oungea r ea s , t opr ov i deI nt er neta c c es sf orempl oy eesbet ween i ght s . Howev er , mos toft hec omput er sa r ek eptonmobi l e c a r t si na i r l i neha nga r sf orus ebyt hema i nt ena nc ec r ewwhor equi r ec ons t a nta c c es st ot heWebba s edr ec or di ngt ool st o a c c ountf orupk eepa ndr epa i rpr oc es s es . T hec a r t si nc l udec omput er s , pr i nt er sa nds c a nner sf orma i nt ena nc epur pos es . I nt ot a l , t hec omput er sa r eut i l i z edbyS k y Wes t ' s20, 000empl oy ees , 80%ofwhom a r ec r ewmember sl i k et hema i nt ena nc eper s onnel . Of t enwhent heseevent soccur r ed, t heai r l i nehadt ophysi cal l ysendsomeone f r om t heI Tt eam t ot hel ocat i on,i ncur r i ngexpendi t ur esi nt r avelcost s.The l ackofr emot emanagementcapabi l i t i esi nWi ndowsSt eadySt at ewasal soa maj orbot t l eneck. Pr obl em S k y We s te x pe r i e nc e ds e v e r a l i s s ue swi t hi nt he i rt e c hnol ogi c a l i nf r a s t r uc t ur ebe f or ei mpl e me nt i ngDe e pF r e e z eE nt e r pr i s e , F a r oni c s ’ r e boott or e s t or es ol ut i onf ort hee nt e r pr i s e s , oni t s700c omput e r s , i nc l udi ngma i nt e na nc ec ha l l e nge sa ndpr obl e mswi t ht he i r pr e v i ous l yut i l i z e ds y s t e m. Be f or ede pl oy i ngDe e pF r e e z e , t hec ompa nyha dMi c r os of tS t e a dyS t a t ei ns t a l l e doni t se e tof c omput e r s . T hef or me rs y s t e mwa s i mpl e me nt e dont hePCsi nc r e wl ounge sbutnotont heone sut i l i z e dbyt hema i nt e na nc ec r e w. Mi c ha e l Howe s , aS k y We s tde s k t op a ppl i c a t i ons uppor tt e c hni c i a n, s a i dt heor ga ni z a t i onf a c e ds e v e r a l obs t a c l e si nv ol v i ngt hes uppor tof c omput e r sus e dbyr e pa i ra nd ma i nt e na nc epe r s onne l . “ “ Me c hani c sar enot c omput e rs c i e nt i s t ss ot he ywe r epr e t t yr oughont hemac hi ne s . Mi c hae l Howe s he s ee mpl oy e e sne e de df a s ta c c e s st ot hema i nt e na nc er e c or di ngs of t wa r ea ndut i l i z e dt hema c hi ne si nt hi sc a pa c i t y . Howe v e r , T t hi ss t r a t e gys ome t i me sr e qui r e dt heupk e e pa ndma i nt e na nc eof c omput e r si f us e r se x pe r i e nc e da ni s s ue . Of t e nwhe nt he s ee v e nt s oc c ur r e d, t hea i r l i neha dt ophy s i c a l l ys e nds ome onef r omt heI Tt e a mt ot hel oc a t i on, i nc ur r i nge x pe ndi t ur e si nt r a v e l c os t s . Al s o, c ons i de r a bl et i mewa sbe i ngs pe nt y i ngt ot hes i t eof t hepr obl e ma ndwa i t i ngf ora r r a nge me nt st or e t ur nhome . ngt ot he s ei s s ue swa st hef a c tt ha tt hepr e v i ousr e s t or es ol ut i ondi dnotha v ev e r ygoodr e mot ec a pa bi l i t i e sa ndma k i ng Addi c ha nge st ot hec omput e r swa sdi ffic ul t .I Tt e c hni c i a nswe r enota bl et oc onne c tt odi ffe r e ntwor k s t a t i onsf r omas i ngl ei nt e r f a c e . T hi sc ompounde dt r a v e l e x pe ns e se a c ht i meme c ha ni c sr e por t e dapr obl e mont he i rs y s t e m, whi c hr e qui r e da nI Tme mbe rha dt o yt oaha nga ra ndr e pa i rt hei s s uei npe r s on. hel a c kof r e mot es upe r v i s i onc a pa bi l i t i e sa l s oc r e a t e dc ha l l e nge sf orma na ge r s . I f t he ywa nt e dt oc ha nges e t t i ngsonas pe c ic T c omput e r , t he yha dt or e l yont heI Tt e a mt owa l kt he mt hr ought hea dj us t me ntpr oc e s sorphy s i c a l l yt r a v e l t ot hel oc a t i on t he ms e l v e s . Be f or ede pl oy i ngDe e pF r e e z e , t hea i r l i nef oundt he yha dt os e ndI Tt e c hni c i a nst o xc omput e r sa tl e a s tonc eort wi c ea we e korgot hr ought hec os t l ya ndi nc onv e ni e ntpr oc e s sof s hi ppi ngaPCi nt ot heI Tde pa r t me ntt ober e pa i r e da nds hi ppe dba c k . 2 T hec ompa nya l s oex per i enc edpr obl emswhenc omput ers y s t emsr equi r edupda t es . Asma nya i r l i nel oc a t i onsneedt obeonl i nea nd r unni nga ta l l hour soft heda ya ndni ght , t heor ga ni z a t i onc oul dnots hutdownagr oupofc omput er sa tas i ngl et i mef orupda t i ng. I ns t ea d, t heyneededas y s t em t ha twoul da l l owt hem t os t a ggert hes eupda t est oa l i gnwi t hdownt i mei nt heha nga r s . T hi swoul d pr ev entmec ha ni c sf r om bei nga bl et oa c c es st hema i nt ena nc er ec or di ngs of t wa r ea tpea khour s . Sol ut i on Duet ot hec ha l l engesbei ngf a c edwi t ht hepr ev i ous l yut i l i z edr es t or es y s t em, S k y Wes ta dmi ni s t r a t or sdec i dedi twa st i met os eeka bet t ers ol ut i ont ha twoul dpr ov i der emot ema na gementc a pa bi l i t i esa ndi mpr ov eddes k t opma na gement .Dur i ngt hi spr oc es s , dec i s i onma k er sr es ea r c heda v a i l a bl epr oduc t sont hema r k eta nds el ec t edDeepF r eez e. Howesnot edt ha tt her ewer eonl yas ma l l pool ofpr oduc t st ha twoul dmeett hec ompa ny ' sr equi r ement s , a ndt hef or merS t ea dyS t a t es of t wa r e" wa s n' tgoi ngt odoi tf orus " a si tdi dnotha v ea nyc ent r a l ma na gementf ea t ur eors uppor tf orWi ndows7oper a t i ngs y s t em. T heS k y Wes tI Tt ea mt hendepl oy edDeepF r eez eE nt er pr i s eont heor ga ni z a t i on' s700PCs . Dur i ngt het r a ns i t i onpha s e, t hec ompa ny r el i edont hea s s i s t a nc eoft heF a r oni c sS uppor tt ea m, whi c hHowess a i dma det hepr oc es sas moot hc ha ngef orS k y Wes t . Wi t hDeepF r eez ei npl a c e,S k y Wes twa sa bl et oi mpr ov et hema i nt ena nc ea ndr epa i rpr oc es st hr oughr emot ema na gement c a pa bi l i t i es .DeepF r eez es t r ea ml i neds of t wa r eupda t esa ndena bl edma na ger st oc a r r youts et t i nga dj us t ment sf r om i t sc ent r a l ma na gementc ons ol ei ns t ea dofl ea ni ngont heI Tt ea m. Benefit s Oneof t het opa dv a nt a ge sS k y We s tha se x pe r i e nc e ds i nc ede pl oy i ngDe e pF r e e z eE nt e r pr i s ea c r os st heor ga ni z a t i oni sr e duc e d t i mea nde x pe ndi t ur e ss pe ntont r oubl e s hoot i ng, c omput e r sa ndt r a v e l i ng. I ns t e a dof r e qui r i ngac omput e rt e c hni c i a nt o yt ot he l oc a t i onwhe r eas y s t e mi s s uewa sbe i nge x pe r i e nc e d, t hea dmi ni s t r a t orc a ns i mpl yr e que s tt het e c hni c i a nt or e s t a r tt hec omput e ror l ogi nt ot he i rc e nt r a l ma na ge me ntc ons ol ea nd xt hepr obl e mf r omt he i rs i t e . T hi spr ov i de dc ons i de r a bl et r a v e l a ndt i mes a v i ngbe net sf ort hec ompa nya ndi t sI Tt e a m. F ur t he r mor e , t heme c ha ni c sbe net e d a st he ynol onge rha dt owa i tf ora nI Tt e c hni c i a nt ot r oubl e s hoott he i ri s s ue s . T he ywoul ds i mpl yr e s t a r tt hec omput e rt or e t ur ni tt o i t spe r f e c twor k i ngc ondi t i on, whi c hwa snowa c hi e v e di nt hes a met i mei tt a k e st or e s t a r tac omput e r . De e pF r e e z eha spr ov i de di mpr ov e dma na ge me ntc a pa bi l i t i e sf ort hec ompa nya s s e t sa swe l l . Ma na ge r sa nda dmi ni s t r a t or sc a n e a s i l ymoni t ora ndma na gec omput e r st hr oughoutt heor ga ni z a t i on. T he yc a nv i e wa ndc ha nges e t t i ngst hr oughar e bootona s pe c icc omput e rf r omt he i rc e nt r a l ma na ge me ntc ons ol e . Addi t i ona l l y , t hene ws ol ut i ona l l owss y s t e mupda t e st obes c a t t e r e da t di ffe r e ntt i me s , s ot ha tma i nt e na nc edoe snoti nt e r r uptt her e gul a rt a s k spe r f or me dont hec omput e r sa tt hea i r l i nel oc a t i ons . Af t e rde pl oy i ngDe e pF r e e z e , S k y We s ts a wc ons i de r a bl ec os ta ndt i mes a v i ngbe net sa ndi snowa bl et obe t t e rma na gei t sI T i nf r a s t r uc t ur e . www.faronics.com Faronics helps organisations increase the productivity of existing IT investments and lower IT operating costs. Incorporated in 1996, Faronics has offices in the USA, Canada, UK, Europe and Singapore, as well as a global network of channel partners. Our solutions are deployed in over 150 countries worldwide, and are helping more than 30,000 customers. SINGAPORE 20 Cecil Street, #104-01, Equity Way, Singapore, 049705 Phone: +65 6520 3619 Fax: +65 6722 8634 Email: internationalsales@faronics.com.sg CANADA 1400-609 Granville Street, PO Box 10362, Pacific Center, Vancouver, BC, V7Y 1G5 Canada USA 100, W. San Fernando Street, Suite 465, San Jose, CA 95113 USA EUROPE 8 The Courtyard, Eastern Road, Brackn ell, Berkshire, RG12 2XB, England Phone: +1-604 637 3333 Fax: +1-604 637 8188 Email: sales@faronics.com Phone: 800 943 6422 Fax: 800 943 6488 Email: sales@faronics.com Phone:+44 (0) 1344 206 414 Email: eurosales@faronics.com COPYRI GHT : T hi spubl i c a t i onma ynotbedownl oa ded, di s pl a y ed, pr i nt ed, orr epr oduc edot hert ha nf ornonc ommer c i a l i ndi v i dua l r ef er enc eorpr i v a t eus ewi t hi ny our / a nor ga ni z a t i on. Al l c opy r i ghta ndot her pr opr i et a r ynot i c esmus tber et a i ned. Nol i c ens et opubl i s h, c ommuni c a t e, modi f y , c ommer c i a l i z eora l t ert hi sdoc umenti sgr a nt ed. F orr epr oduc t i onorus eof t hi spubl i c a t i onbey ondt hi sl i mi t edl i c ens e, per mi s s i onmus tbes oughtf r om t hepubl i s her . 3