Florida Department of Education Single Sign-On
Florida Department of Education
Common Support Questions and Answers
**Please identify which type of user you are before proceeding.**
User Types
1. What kind of user am I?
• Hosted Users
o Accounts are created and managed by a sponsoring organization such as a school
district or education institution
o Username format is “number dash email address” (i.e. 99-john.doe@fldoe.org)
o Emails regarding account are sent from the sender svc-FIM-service@fldoe.org
o Passwords expire every 90 days
• Federated Users
o Accounts are created and managed by a sponsoring organization such as a school
district or education institution
o Username and password are the same as the username and password used for the
sponsoring organization’s network access
• Self-Registered Users
o Accounts are created by an individual
o Accounts are NOT managed by a sponsoring organization such as a school district or
education institution
o Username format is “zero dash email address” (i.e. 0-john.doe@fldoe.org)
o Emails regarding account are sent from the sender svc-FIM-service@fldoe.org
o Passwords expire every 90 days
2. Which school districts are hosted users?
ALACHUA
BAY
CALHOUN
CITRUS
COLUMBIA
DESOTO
DIXIE
DUVAL
FAMU LAB SCH
FAU LAB SCH
FLAGLER
FLVS FULL TIME
FRANKLIN
FSU LAB SCH
GADSDEN
GILCHRIST
GLADES
GULF
HENDRY
HERNANDO
HIGHLANDS
HOLMES
JEFFERSON
LAFAYETTE
LIBERTY
MADISON
MANATEE
MARTIN
MONROE
NASSAU
OKEECHOBEE
PASCO
SUMTER
SUWANNEE
TAYLOR
WASHINGTON
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3. Which school districts are federated users?
BAKER
BRADFORD
BREVARD
BROWARD
CHARLOTTE
CLAY
COLLIER
DADE
DEAF/BLIND
ESCAMBIA
HARDEE
HAMILTON
HILLSBOROUGH
INDIAN RIVER
JACKSON
LAKE
LEE
LEON
LEVY
MARION
OKALOOSA
ORANGE
OSCEOLA
PALM BEACH
PINELLAS
POLK
PUTNAM
SANTA ROSA
SARASOTA
SEMINOLE
ST. JOHNS
ST. LUCIE
UF LAB SCH
UNION
VOLUSIA
WAKULLA
WALTON
Hosted Users
1. How does a hosted user login for the first time?
1. Go to www.fldoe.org/sso
2. Click the yellow Log In button on the right side.
3. Use the drop down list to select FLDOE SSO Hosted Users and click Continue to Sign In. After
the selection is made, it is stored on the computer; you are not asked for this information again
on subsequent visits unless the computer’s cookies are deleted or expired.
4. Type (not copy/paste) your username (provided via email from sender svc-fimservice@fldoe.org) and password (provided via email from sender svc-fim-service@fldoe.org)
and click Sign In.
5. At this point, the secure FLDOE SSO page is displayed with your name and permissible resources.
6. Look for Manage Account in the green tool above your name and select Security Questions.
7. Follow all the prompts to log in and set up the security questions.
2. I forgot my password. What do I do?
**SECURITY QUESTIONS MUST HAVE BEEN SETUP PRIOR FOR THIS FEATURE TO WORK**
1. Go to www.fldoe.org/sso
2. Click the yellow Log In button on the right side.
3. Click on the last link, Forgot Password?
4. Enter your username and click Next
5. Answer the security question correctly and click Next
6. Enter a new password, re-enter the password, and click Next
3. What is the required password format?
Passwords must be at least eight characters in length and contain three of the following: an
uppercase letter (A-Z), a lowercase letter (a-z), a number (0-9), or a non-alphanumeric character
(such as !, $, #, %). Passwords expire every 90 days.
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4. I forgot my username. What do I do?
You may search your Inbox for emails from sender svc-fim-service@fldoe.org or you may request
assistance from your sponsoring organization. To locate your specific organization’s contact
information, use the locator on the Support page.
5. How do I request access to resources?
While there are several FLDOE applications integrated into the FLDOE SSO, you may or may not have
access to them based on the authorizations granted by your sponsoring organization. To request
access to resources, please contact your sponsoring organization. To locate your specific
organization’s contact information, use the locator on the Support page.
6. I can’t login! It keeps telling me my username or password is incorrect. What can I do?
Some common troubleshooting questions are:
•
•
•
•
•
Have you selected the correct organization? Try deleting your cookies and selecting the
organization again before trying to log in.
Are you using the number dash (i.e. 99-) in front of your email address for the username?
Are you typing the entire 8-digit computer-generated password from the email exactly as it
appears? If you copy and paste, it can add extra hidden characters that cause the login to fail;
and, the password is case-sensitive.
Have you registered the password by completing security questions before attempting to reset
it?
Have you tried adding the following link, https://portal.fldoesso.org, to your trusted sites?
7. How do I delete my cookies?
If you are using Internet Explorer, click on Tools in the browser toolbar and select Internet Options.
In the “Browsing History” section of the General tab, click Delete…. Next, make sure the Cookies
box is checked-off and click Delete and then click OK.
If you are using Chrome, click the Chrome menu
on the browser toolbar, select Settings, and
click Show advanced settings. In the “Privacy” section, click the Content Settings button. In the
“Cookies” section, click All cookies and site data and then click Remove all.
If you are using Firefox, click the Settings menu on the browser toolbar. On the Options “Privacy”
tab, click Show Cookies and then click on Remove All Cookies and Close.
8. What are cookies?
Cookies are files created by websites you’ve visited that store browsing information. On the FLDOE
SSO website, the organization you first select is stored as a cookie. Choosing the incorrect
organization means you will need to delete your cookies and start the login process over again.
Federated Users
1. How does a federated user login for the first time?
1. Go to www.fldoe.org/sso.
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2. Click the yellow Log In button on the right side.
3. Use the drop down list to select the organization you are currently affiliated with and click
Continue to Sign In. After the selection is made, it is stored on the computer; you are not asked
for this information again on subsequent visits unless the computer’s cookies are deleted or
expired.
4. Enter the username and password you would use to sign into the organization’s network and
proceed to log in.
5. At this point, the secure FLDOE SSO page is displayed with your name and permissible resources.
2. I forgot my password. What do I do?
The password is the same as what you would use to sign into the organization’s network. Please
follow the organization’s forgot password procedures.
3. I forgot my username. What do I do?
The username is the same as what you would use to sign into the organization’s network. Please
follow the organization’s forgot username procedures.
4. How do I request access to resources?
While there are several FLDOE applications integrated into the FLDOE SSO, you may or may not have
access to them based on the authorizations granted by your sponsoring organization. To request
access to resources, please contact your sponsoring organization. To locate your specific
organization’s contact information, use the locator on the Support page.
5. I can’t login! It keeps telling me my username or password is incorrect. What can I do?
Some common troubleshooting questions are:
•
•
Have you selected the correct organization? Try deleting your cookies and selecting the
organization again before trying to log in.
Are you using the same username and password required to access your organization’s
network?
6. How do I delete my cookies?
If you are using Internet Explorer, click on Tools in the browser toolbar and select Internet Options.
In the “Browsing History” section of the General tab, click Delete…. Next, make sure the Cookies
box is checked-off and click Delete and then click OK.
If you are using Chrome, click the Chrome menu
on the browser toolbar, select Settings, and
click Show advanced settings. In the “Privacy” section, click the Content Settings button. In the
“Cookies” section, click All cookies and site data and then click Remove all.
If you are using Firefox, click the Settings menu on the browser toolbar. On the Options “Privacy”
tab, click Show Cookies and then click on Remove All Cookies and Close.
7. What are cookies?
Cookies are files created by websites you’ve visited that store browsing information. On the FLDOE
SSO website, the organization you first select is stored as a cookie. Choosing the incorrect
organization means you will need to delete your cookies and start the login process over again.
4
Self-Registered Users
1. How does a self-registered user login for the first time?
1. Go to www.fldoe.org/sso
2. Click the yellow Log In button on the right side.
3. Use the drop down list to select FLDOE SSO Hosted Users and click Continue to Sign In. After
the selection is made, it is stored on the computer; you are not asked for this information again
on subsequent visits unless the computer’s cookies are deleted or expired.
4. Type (not copy/paste) your username (provided via email from sender svc-fimservice@fldoe.org) and password (provided via email from sender svc-fim-service@fldoe.org)
and click Sign In.
5. At this point, the secure FLDOE SSO page is displayed with your name and permissible resources.
6. Look for Manage Account in the green tool above your name and select Security Questions.
7. Follow all the prompts to log in and set up the security questions.
2. I forgot my password. What do I do?
**SECURITY QUESTIONS MUST HAVE BEEN SETUP PRIOR FOR THIS FEATURE TO WORK**
1. Go to www.fldoe.org/sso
2. Click the yellow Log In button on the right side.
3. Click on the last link, Forgot Password?
4. Enter your username and click Next
5. Answer the security question correctly and click Next
6. Enter a new password, re-enter the password, and click Next
3. What is the required password format?
Passwords must be at least eight characters in length and contain three of the following: an
uppercase letter (A-Z), a lowercase letter (a-z), a number (0-9), or a non-alphanumeric character
(such as !, $, #, %). Passwords expire every 90 days.
4. I forgot my username. What do I do?
You may search your Inbox for emails from sender svc-fim-service@fldoe.org or you may request
assistance from fldoe-sso@fldoe.org M-F, 8:00 am – 4:00 pm (EST).
5. How do I request access to resources?
Self-registered users have limited access to resources. For assistance, contact fldoe-sso@fldoe.org
M-F, 8:00 am – 4:00 pm (EST).
6. I can’t login! It keeps telling me my username or password is incorrect. What can I do?
Some common troubleshooting questions are:
•
•
•
Have you selected the correct organization? Try deleting your cookies and selecting the
organization again before trying to log in.
Are you using the number dash (i.e. 0-) in front of your email address for the username?
Are you typing the entire 8-digit computer-generated password from the email exactly as it
appears? If you copy and paste, it can add extra hidden characters that cause the login to fail;
and, the password is case-sensitive.
5
•
•
Have you registered the password by completing security questions before attempting to reset
it?
Have you tried adding the following link, https://portal.fldoesso.org, to your trusted sites?
7. How do I delete my cookies?
If you are using Internet Explorer, click on Tools in the browser toolbar and select Internet Options.
In the “Browsing History” section of the General tab, click Delete…. Next, make sure the Cookies
box is checked-off and click Delete and then click OK.
If you are using Chrome, click the Chrome menu
on the browser toolbar, select Settings, and
click Show advanced settings. In the “Privacy” section, click the Content Settings button. In the
“Cookies” section, click All cookies and site data and then click Remove all.
If you are using Firefox, click the Settings menu on the browser toolbar. On the Options “Privacy”
tab, click Show Cookies and then click on Remove All Cookies and Close.
8. What are cookies?
Cookies are files created by websites you’ve visited that store browsing information. On the FLDOE
SSO website, the organization you first select is stored as a cookie. Choosing the incorrect
organization means you will need to delete your cookies and start the login process over again.
6