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Quality Policy Statement
The Management of Ship Security International Limited (SSI Ltd) is dedicated to a quality policy that
seeks to guarantee that its services fully meet the requirements of its clients ensuring the highest
level of client satisfaction at all times. Complementing this is a commitment to the implementation
of supporting managerial and business operational systems, which are seen as essential
requirements in realising this goal. Underpinning the successful delivery of these services is an
uncompromising approach in fostering close working relationships with our clients and in gaining
their trust.
Operating under the control of a documented, implemented and maintained Quality Management
System, it is our policy to operate fully complying as appropriate with the requirements of ISO
9001:2008. This to be implemented and operated through certification and annual review, which as
a consequence will ensure that our objectives are continually being met and that the supporting
processes and business lines of operation remain relevant and appropriate, as set out in our Quality
Management Strategy.
Committed to working towards continual improvement of the Quality Management System SSI Ltd
will ensure that:
1. Through thorough evaluation and review of our client’s requirements that SSI’s effectiveness
in meeting their needs is satisfied.
2. By regularly looking at our service provision processes the identification of potential
shortcomings are identified and the necessary action to rectify them is taken immediately.
3. Through continual investment in staff training, development and the evaluation of their
performance, that trust in our service offering is enhanced.
4. Through continued assessment and membership of professional bodies such as SCEG, SAMI
and MSS Global, we will be able to continually improve our growth and performance and
fulfil the requirements of our clients and the maritime security industry.
SSI’s quality system is detailed in the controlled documents of the SSI Maritime and Human
Resources Handbooks. These cover all aspects of SSI operations and have been approved by senior
management. Responsibility for upholding this policy is truly Company-wide and under the guidance
of the Strategic Director and the remainder of the Management team, the personal commitment of
all staff to address Quality as part of their skills will remain a priority, thus ensuring our ultimate duty
to our clients is safeguarded.
This policy is communicated to all persons working for or on behalf of SSI Ltd.
Signed:
Date: 1st December 2012
Dr Andy Hodgson
CEO, Ship Security International Ltd.
Attachment:
1.
Ship Security International Limited Quality Management Strategy
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Business Lines
of Operation
Strategic
Framework
Phase 1
Initial Operating
Capability
Phase 2
Focused
Maritime Security
CLIENTS
Partnership
Phase 3
Expanded
Maritime Security
SSI Business
Objectives
Objective 1
Continually Exploit
New Business
Opportunities
SSI Vision
LEGAL
Assurance
Objective 2
THE TEAM
Excellence
Operational
Delivery
REGULATORY
Adherence
Provision of Timely
and Tailored
Maritime Security
Objective 3
Attain and Maintain
Regulatory
Compliance and
Accreditation
FINANCIAL
Scrutiny
Service
Support
Objective 4
LOGISTICS
Optimised
Provision of Support
to Match Business
and Operational
Requirements
Quality Management Strategy
The Natural
Choice for
Trusted
Maritime
Security