Troy University
E-mail Tips for a Successful Online Learning Experience
1. STUDENTS: Your .mil or other personal email addresses (like yahoo or hotmail) will not
work in Blackboard - even if you change them, they will automatically revert back to the
troy.edu account every day when the Bb updates are performed.
2. Make sure to activate your Troy University e-mail and use it for all correspondence with the
eTROY staff and faculty. Follow these steps to set up your Troy e-mail account:
a. Click on Trojan Web Express on the left hand side of the Troy University home page.
b.
Click on Continue to Trojan Web Express, then click on Students, and then on
what's my User ID?
c.
Once the student has his/her UserID, he/she can return to http://www.troy.edu and
click on Trojan E-mail on the bottom left of the screen.
d. The UserID will be entered along with the student's 8-digit birth date: example:
(01/01/1927) for Jan. 1st, 1927.
e.
At that point the student will be successfully logged into their new Trojan email
account. In order to ensure the integrity and security of your Trojan email account
the university strongly recommends that you change your password after having first
logged on. The change password option is listed on the left side of your screen.
Also, you may want to reference the IT student email support page at the following
link: https://it.troy.edu/students/email.html.
3. You can forward your Troy University e-mail to your personal or military e-mail by following
these simple steps:
a. http://mail.troy.edu
b. Log in using your Troy User ID and Password.
c. Choose “Options” on the left hand side
d. Choose forwarding
e. Enter the e-mail address to forward to
f.
Send a test message to confirm it was done correctly
4. Make sure to set up your e-mail to include the previous chain of correspondence between
you and the eTROY staff and faculty so you both stay on the same page. Follow these steps
to set up your e-mail to include the previous correspondence:
a. http://mail.troy.edu
b. Log in using your Troy User ID and Password.
c. Choose “Preferences” on the left hand side
d. By Reply: make sure you select include original inline.
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Troy University
i.
( ) Don't include original
ii.
(X) Include original inline
iii.
( ) Include original as attachment
5. Make sure to include your student ID in the subject line of any e-mail correspondence with
eTROY staff.
6. Make sure to include the course name and ID in the subject line when you e-mail your
instructor; instructors may be teaching more than one course or sections in the same term.
7. It is highly recommended to use your student ID instead of your SSN on every form you
submit to Troy University, eTROY online. If you don’t know your student ID, you can find it
by logging into your Trojan web express under profile.
8. Check your email quota (green bar along the top of the email page) to ensure you have not
reached the quota. You may reduce the quota by deleting emails from your inbox and then
“Emptying Trash” often.
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