Coastal HorizonsCenter, Inc.
2010
2011
Annual Report
Promoting Choices for Healthier Lives and Safer Communities
Our Mission...
Coastal Horizons Center, Inc. promotes choices for healthier lives
and safer communities by providing a continuum of professional
services for prevention, crisis intervention, sexual assault victims,
criminal justice alternatives, and treatment of substance use and
mental health disorders.
Inside This Report
Board Chair’s Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
President’s Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Financial Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Program Operations & Service Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
External Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Human Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Criminal Justice Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Regions I & II Regional Coordinating Entities (RCEs). . . . . . . . . . . . . . . . . 9
NC TASC Training Institute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Substance Abuse & Mental Health Services. . . . . . . . . . . . . . . . . . . . . . 11
Outpatient Treatment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13
HIV Early Intervention. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Prevention & Outdoor Adventure . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-16
Medical Services & Corporate Compliance . . . . . . . . . . . . . . . . . . . . . . 17
Hotline Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Rape Crisis Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-21
Open House Emergency Youth Shelter . . . . . . . . . . . . . . . . . . . . . . . 22-23
Contributors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-25
A. Farah Boyce, Editor-In-Chief
2
Board Chair’s Message
2010-2011
Board of Trustees
Richard Ogle, PhD
Chair
Richard McGraw
Vice Chair
Beth Quinn
Secretary
Clyde Stunson
Treasurer
On behalf of the Board of Trustees,
New Hanover Delegation to the North Carolina
Annual Report for Coastal Horizons Center, Inc. At
General Assembly. We also hosted NC Division
its core, Coastal Horizons Center is a collection of
of Mental Health, Developmental Disabilities and
dedicated individuals who actively choose to be part
Substance Abuse Services Director Steve Jordan
of the solution to many of the problems impacting
for a day long visit to Coastal Horizons Center’s
our community. The last few years have challenged
us in this endeavor, and this year was no exception.
planning for the organization through the
with courage, tenacity and creativity.
development of a Strategic Planning Committee
The credit for meeting these challenges, while still
providing the vital services for which we are known,
goes to the staff, management team and our CEO,
Immediate Past Chair
Margaret Weller-Stargell. Their tireless efforts have
President & CEO
Virginia Adams, PhD
Simon Britton
Mary Brown
Tom Brown
Benjamin David
L.S. “Bo” Dean, Jr.
William L. Ginna, Jr.
Margee Herring
Hal Kitchin
Steve Krasnipol
Gina McKim
Craig Michael
Nora Noel, PhD
Thomas Potratz
Jeff Simmons
Gaines Townsend
Ken Weeden
Jonathan Weiss
New Hanover Office.
n The Board continued to focus on strategic
However, as always, we have faced these challenges
Howard Loving
Margaret Weller-Stargell
n The Board hosted a breakfast briefing for the
it is a privilege to present the Fiscal Year 2010-2011
both kept us afloat in difficult economic times
of the Board. With the guidance of this
Committee the Board approved the decision
to explore merger opportunities with other
organizations and support the CEO through this
process.
and allowed us to pursue plans to make ourselves
These items represent the commitment of the
stronger. In an agency of our size and budget, there
Board of Trustees to supporting this phenomenal
is much activity outside of daily operations that
organization as well as to the strength of our
we undertake to support the mission of Coastal
relationship with those who come to work every day
Horizons – too much to catalogue with due justice.
in order to make our community healthier, safer, and
However, there a few notable ones I wish to
more connected.
highlight as examples of how the Board of Trustees
actively supported Coastal Horizons this year.
Lastly, on behalf of the Board of Trustees, we would
like to acknowledge the individuals, foundations,
n The Board conducted our second annual Coastal
grant providers and government agencies that have
Horizons Fundraising Luncheon. A Board of
provided funding to Coastal Horizons Center. Your
Trustees Fundraising Luncheon Committee
support and heartfelt investments have enabled the
coordinated all aspects of this successful event
organization to continue to assist some of the most
which raised over $40,000. Generous sponsors,
vulnerable and valuable members of our community.
community partners and guests enthusiastically
supported this fundraising initiative which
increased the region’s understanding of Coastal
Horizons’ goals and the diversity of services
provided to area residents. The luncheon held
at UNCW’s Warwick Center included a keynote
address from NC Attorney General Roy Cooper.
Richard Ogle
2010-2011 Board Chair
3
President’s Message
Fiscal year 2010-2011
forty four percent (44%) in the second quarter of
promoting choices for healthier lives and safer
can best be described as one in celebration of staff.
2011 from the first quarter and up sixty one percent
communities. Indeed, it is a time to celebrate our
While this year has been no less challenging than
(61%) from this same quarter in 2010.
professional and enthusiastic staff!
Statewide, Local Managing Entities (LMEs) will
Along with our dedicated staff, Coastal Horizons
also make fundamental changes which will create
Center has a very tenacious and committed Board
business combinations for them as well. The North
of Trustees. In these challenging times, it is critical
Carolina General Assembly passed a bill this year
to have an effective board that can provide a
authorizing the Department of Health and Human
foundation to fulfill the mission of the organization
Services to implement additional 1915 (b) (c) waiver
while providing a framework of support which
any other, staff at Coastal Horizons Center have
persevered, stayed true to the mission and remained
firmly committed to meeting the ongoing needs
of the clients we serve. They have been open and
receptive to our rapidly changing industry, which has
included further mental health reform, health care
reform, and economic changes.
sites to operate Medicaid-funded services through
ensures our continued success and viability. We are
Coastal Horizons Center, like many other provider
a prepaid inpatient health plan (PIHP). As a result,
very fortunate to have just that kind of Board. I am
organizations, has been asked to continue to share
LMEs were encouraged to merge with each other
appreciative of the expertise and guidance they have
the burden of a distressed economy with increased
and submit applications to become a part of the
provided to me and to all staff. I remain enormously
cost sharing and decreased reimbursements. It has
waiver site expansion. This expansion to cover
proud to work with such a highly professional
meant that staff had to assume more responsibility
all one hundred counties is to be completed by
Board and a staff that is respected throughout our
in their respective positions, sometimes taking on
2013. Coastal Horizons Center currently provides
field, both nationally and statewide, providing a
additional responsibility for a position that had been
services in fifty three of those one hundred counties.
continuum of quality behavioral health services to
left vacant, or worse, one that had been eliminated.
Moreover, these specific changes will undoubtedly
the citizens of Eastern North Carolina.
It has meant finding alternative ways to provide
have an impact on all those who work in our
services to clients in need, when there were no
industry, whether at the state level, at an LME, or for
funds to cover the service.
a provider organization like Coastal Horizons Center.
The emerging net effect on agencies like Coastal
With the steadfast trajectory of mental health
Horizons Center will ultimately grant a competitive
transformations, the enormity of these changes
advantage to those who can demonstrate a
could be seen as overwhelming and too daunting
strong profit margin with a large landscape for
for staff, since after all, most chose this field with
service delivery. This fact has created increasing
the simple desire to help others in need. Rather,
opportunities for business combinations. Mergers
we have seen an unwavering commitment by
and acquisitions in the health and human service
Coastal Horizons Center staff members to endure
industry are on the rise nationwide. They were up
these changes while staying firmly committed to
Margaret Weller-Stargell
President and CEO
4
Financial Audit Report
Year End June 2010
Sources of Revenue – 2010-2011
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5
Coastal Horizons Center, Inc.
Program Operations and Service Area
Substance Abuse Services / Crisis Intervention Services / Eastern Center
for Prevention Resources / TASC Region 1 / NC TASC Training Institute
Substance Abuse Services / Crisis Intervention Services / Eastern Center
for Prevention Resources / TASC Region 2 / NC TASC Training Institute
Eastern Center for Prevention Resources / TASC Region 1 / NC TASC
Training Institute
Eastern Center for Prevention Resources / NC TASC Training Institute
TASC Region 2 / NC TASC Training Institute
NC TASC Training Institute Only
Board of Trustees
President & CEO
Administration
Substance Abuse &
Mental Health Services
Prevention
Eastern Center for Prevention Resources (CPR)
Crisis Intervention Services
Hotlines (Crisis Line/First Call for Help and
NC 2-1-1 Database Management)
Open House Emergency Youth Shelter & Residential Services
Outdoor Adventure
Rape Crisis Center
Outpatient Treatment
Substance Abuse Intensive Outpatient Program (SAIOP)
DWI Assessments & Services
Clinica Latina
Child Mental Health Therapy
Adolescent Treatment
Intensive In-Home
Targeted Case Management
Psychiatric Services
Adult Therapy – Individual, Group, & Family
Horizons Adult Regional Residential Treatment Services
(HARRTS) Program
HUD Horizons Housing
Adult Treatment for Opioid Dependence
Medication Assisted Treatment (Methadone, Suboxone)
Research & Clinical Trials
Health & Integrated Care Services
HIV & Early Intervention
Primary Care Clinic
Criminal Justice Services
TASC (Treatment Accountability for
Safer Communities)
Drug Testing
Day Sentencing Center
TASC Statewide Training
Institute
Training & Curriculum Development
Creative & Technical Development
Credentialing Department
6
External Operations
Coastal Horizons Center continues
to be a leader in the provision of
SA waiver (1915 (b) (c)) that will be managed by
evidence based practices in criminal justice,
by seven LMEs and Eastpointe, Pathways, and
substance abuse, crisis intervention and mental
Smoky Mountain Center were selected. These
health services within an ever evolving behavioral
LMEs will join the previously selected LMEs Eastern
health system. There have been dramatic changes
Carolina Behavioral Health, Sandhills Center,
within my tenure with Coastal Horizons. During the
PBH (for expansion), Mecklenburg, and Western
past ten years the agency has more than doubled
Highlands Network who have been working on
the number of employees, quadrupled the agency
waiver implementation during the past year.
budget and expanded services to 50 additional
counties.
LMEs. Applications were submitted to the Division
On the regional level, expansion of services
continued to be the key to success during this fiscal
To maintain our leadership position staff have
year. Coastal Horizons was awarded the contract
attended multiple meetings on a local, state and
for TASC Region 2 services by Eastern Carolina
national level. These include North Carolina
Behavioral Health the end of August. All employees
Legislative Committee meetings, the National TASC
and operational items transitioned effective October
Board, the American Association for the Treatment
1, 2010. Coastal Horizons Center’s TASC services
of Opioid Dependence Board, The North Carolina
now span 53 counties in North Carolina.
Substance Abuse Professional Practice Board,
the Statewide TASC Executive Leadership and
Management Team meetings, plus multiple other
boards with state and national scopes.
The 2011 National Treatment Accountability for
Safer Communities conference was held in Denver
where I was honored and humbled to receive the
2011 President’s Award. The Chief Justice Sarah
The North Carolina Legislature had a difficult
Parker has also recently appointed me to the new
budget session due to the economic conditions
State Community Corrections Advisory Board which
both nationally and locally. As a result, the budget
will oversee the implementation of the Justice
did include a nonrecurring $20 million reduction
Reinvestment Act. This Act is an important change
to MH/DD/SA state service dollars. In addition, the
in the way people in the criminal justice system will
budget also included a direct reduction to Local
be supervised and the services they receive in North
Management Entities (LME) of $25 million based on
Carolina.
fund balance availability and unspent single-county
reserves for fiscal year 2011-2012. These funds were
to be moved from reserve accounts and to be used
to offset reductions in state service dollars.
As we enter the new fiscal year it is my hope that
Coastal Horizons Center will continue to be a leader
locally, statewide and nationally to enable us to
enhance our mission.
One of the most significant actions the legislature
took this session was the passage of HB 916, the
Medicaid Waiver bill. This bill allows for the current
Piedmont Behavioral Health Medicaid waiver to
expand statewide. This will be a combined MH/DD/
Karen V. Chapple,
Executive Vice President of Operations
7
Human Resources
The Human Resources function
within the Agency is primarily
despite the distances. Not only does this positive
responsible for recruitment and selection of
be able to deliver the highest level of care to our
employees, partnering with Management Team
clients, it also makes Coastal Horizons Center a
members on business issues concerning the Agency,
special place to work.
working atmosphere allow our staff members to
maintaining compliance on employment laws and
Supporting the direction and growth of the Agency
requirements for the Agency (FMLA, FLSA, ADA,
falls on those in Agency leadership, as well as on
COBRA, AFLAC, Workers Comp, etc.), managing
those who’s continued years of dedication and
employee development and performance, benefit
service to the Agency who set the measure and
administration, relationship management with
standards for newer employees. Coastal Horizons
third party service providers, and as a consultative
Center benefits from both the ability to attract
resource for employee relations management.
highly qualified candidates, as well as sustain
Through the course of any given year, the emphasis
leadership offered by those tenured staff members.
on any one human resource focus to another can
The following chart reflects the commitment and
shift, and importance can be provided to the human
dedication our staff members bring to the Agency
resources service area which best supports the
over the years.
Agency at the time of need.
During the past fiscal year, the Agency experienced
its mission to provide choices for healthier lives and
slight but steady growth in terms of our overall
safer communities, the new, as well as tenured
employee population. A significant event that
employees who support that mission, remain key to
supported this growth was the addition of two
the success of all we can accomplish.
groups of TASC employees; in the central part of the
Managers who joined us from Orange, Person, and
Chatham Counties. The Agency now administers
Bob Jalbert
TASC services throughout central and eastern North
Human Resources Director
Carolina.
Employee Totals • 2010-2011
The chart to the far right continues to show
the consistent growth of our overall staff
2010-2011
2010-2011
Staff members with Coastal Horizons Center
2009-2010
describe their working atmosphere, regardless
2008-2009
of the component in which they provide their
2007-2008
services in, as one being supportive, respectful,
2006-2007
beneficial, and caring. And while many of
2005-2006
our staff members are spread out across
2004-2005
numerous counties in our state, they feel
2003-2004
connected, and “together” with the Agency,
0 – 5 years
128
6 – 10 years
27
11 – 15 years
10
15 – 25 years
5
25+ years
5
state known as Region 2, as well as 3 TASC Care
members over the past few years.
Coastal Horizons Center, Inc.
Employee Tenure Totals
As Coastal Horizons Center continues forward on
Total
Full-Time
Part-Time
0
20
40
60
80
100
120
140
160
170
180
8
Criminal Justice Services
Correctional
Alternative Programs
The Criminal Justice Services (CJS)
component of Coastal Horizons
TASC RCE (Regional Coordinating Entities)
Center provides a continuum of services to people
infrastructure for the effective delivery of substance
involved in the criminal justice system in fifty-three
abuse and other treatment interventions to the
counties of North Carolina and training statewide
offender population in North Carolina. The RCE is
for staff providing similar services. The primary goals
responsible for ensuring that standardized TASC
of CJS are:
services are available throughout the 53 counties
n To assist the individual in accessing the
served. The RCE’s received 10,810 referrals in this
The TASC RCEs serves as the management
treatment and community support services
past fiscal year. Additionally, of the 8,638 individuals
needed in their local community to ultimately
that completed TASC services this year 55.5% or
reduce recidivism
4,796 completed the programs successfully.
n To provide advocacy within the criminal justice
system
n To provide state of the art training to staff
involved in Treatment Accountability for Safer
Communities (TASC) programs and their partner
agencies.
TASC (Treatment Accountability for Safer
Communities)
TASC is a critical link between the criminal justice
system and treatment services. TASC provides:
n Screening and assessment for those referred;
n Referral and linkages to treatment services
needed;
n Access to wrap around services in the local
community;
n Monitoring and reporting treatment progress to
the referring agent.
North Carolina TASC Training Institute
The NC TASC Training Institute provides evidence
based training to TASC staff statewide via regional
and virtual learning environments in order to
improve the delivery of services to the offender
population across North Carolina.
New Hanover County Day Sentencing
Center
The New Hanover County Day Sentencing Center
is a highly structured, intermediate punishment
program designed to provide risk control,
punishment as well as rehabilitation opportunities to
substance abusing offenders.
Drug Diversion
A 12-month voluntary program for first time felony
offenders in need of substance abuse services.
These services are provided in 53 counties in North
Drug Education School (DES)
Carolina.
DES is a state certified course designed for first
time offenders who have been charged with
misdemeanor possession of Schedule I through VI
and/or drug paraphernalia or Felony Possession of
Cocaine (less than one gram).
9
Criminal Justice Services
Regions I and II – Regional
Coordinating Entities (RCEs)
The TASC RCEs provide an
objective and effective bridge
between two separate institutions: justice and
treatment The justice system’s legal sanctions reflect
the community’s concern for public safety, while
the treatment community emphasizes therapeutic
relationships as a means for changing behavior and
reducing the personal suffering associated with
substance abuse and mental illness. Under TASC
completed the TASC on-line Clinical Series
Accomplishments in Regional Development
for Region II:
Training.
n Quality assurance procedures have been
n Care Management staff from the Region have
n The majority of Case Management staff have
implemented statewide with quality assurance
attended all trainings within the Region offered
review performed by RCE Director’s and the
by the TASC Training Institute.
TASC Training Institute Director.
Accomplishments in Regional Development
for Region I:
offenders.
implemented statewide with quality assurance
for drug-involved and/or mentally ill offenders. The
review performed by RCE Director’s and the
assessments and mental health screening and access
quality services for drug-involved and/or mentally ill
n 40% of all admissions were Intermediate level
n Quality assurance procedures have been
supervision, community-based treatment is accessed
TASC RCE staff provide clinical substance abuse
Regional Statistical Information for Region II:
n 64.73% of clients were employed at discharge.
TASC Training Institute Director.
n The RCE has purchased and is implementing an
automated client appointment reminder system.
offenders.
Regional Statistical Information for Region I:
The Coastal Horizons Center TASC RCEs continue to
provide administrative and managerial supervision
within Regions I and II. The TASC RCEs are
responsible for quality improvement and quality
assurance throughout the Regions with several key
goals which includes; standardized clinically-sound
practice; standardized protocols for treatment
access and tracking; utilization management and
review; quality and outcomes management; and
Information management.
Accomplishments in Client Services for
Region I:
n 4,201 clients were referred to Regional TASC
services in fiscal year 10-11.
n 51%, or 2,206, of clients completed TASC
services successfully.
n The Addiction Severity Index Multimedia Version
(ASI-MV) continues with positive results.
Accomplishments in Professional
Development for Region I
n All Region I TASC staff are either registered with
the NC Substance Abuse Licensure Board or has
already received their LCAS, CCS, CSAC or CCJP
certification.
Wes Stewart
Andy Miller
TASC RCE Director
TASC RCE Director
Region I
Region II
n 48% of all admissions were Intermediate Level
Offenders.
Active Cases at Month End – 2010-2011
n 66.4% of clients were employed at
discharge.
Accomplishments in Client Services for
Region II:
n 6,609 clients were referred to Regional
TASC services in fiscal year 2010-2011.
n 61%, or 2,590, of clients completed
TASC services successfully.
n The Addiction Severity Index Multimedia
Version (ASI-MV) utilization continues with
3,000
2,500
2,000
1,500
1,000
500
0
positive results.
Accomplishments in Professional
Development for Region II:
n All Region II TASC staff are either registered
with the NC Substance Abuse Licensure
Board or has already received their LCAS,
CCS, CSAC or CCJP certification.
n Care Management staff from the Region
have completed the TASC on-line Clinical
Series Training.
n The majority of Care Management staff
have attended all trainings within the Region
offered by the TASC Training Institute.
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
2010 2010 2010 2010 2010 2010 2011 2011 2011 2011 2011 2011
Admissions & Discharges – 2010-2011
600
Admissions
Discharges
500
400
300
200
100
0
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
2010 2010 2010 2010 2010 2010 2011 2011 2011 2011 2011 2011
10
Criminal Justice Services
NC TASC Training Institute
Treatment Accountability for Safer
Communities - North Carolina TASC
Training Institute
n The TASC Training Institute provides evidence-
North Carolina TASC Training Institute
Accomplishments During FY 10-11
n The NC TASC Clinical Training Series is certified
by the National Association of Alcoholism and
based training to TASC staff statewide, via
Drug Addiction Counselors (NAADAC) as an on-
regional and virtual learning environments in
line training series. TASC staff completed 1,954
order to improve the delivery of services to the
online courses in FY 10/11 for a total of 5,213.5
offender population across the state of North
Carolina.
n The Institute provides TASC Clinical Series Online
credit hours awarded.
n Continuing education in NC TASC Standard
Operating Procedures, Clinical Supervision,
Training for new staff, NC Drug Education
Treatment Planning, Prescription Drug Abuse,
School (DES) Instructor training, DWI Services
Former Offender Employment Services, Mental
technical and continuing education training
Health First Aid and Identifying and Responding
via regional and state conferences, and other
to Mental Health Issues in Offender Populations
Institute sponsored events.
was provided to 764 TASC and Criminal Justice
n The Institute continues to develop distance
learning modules including, “TASC Clinical
Series Online”, and “TASC Continuing
Education” online presentations.
n The Institute’s websites provide information,
partner agency staff awarding 3,487.5 credit
hours.
n North Carolina Drug Education School Instructor
Pre-Certification Trainings were held, training 29
participants and awarding 159.5 credit hours.
online training, training event information and
n “E 508” DWI Certificate of Completion Web
registrations for the NC TASC Network and the
Application Trainings were held, training 205
NC DWI treatment provider community.
participants and awarding 1,127.5 credit hours.
n The Institute administers the Instructor
n NC DWI New Provider Orientation Training was
Certification programs for the NC DES and
provided to 78 participants and awarding 858
NC Alcohol and Drug Education Traffic School
credit hours.
ADETS programs.
n The Institute provides administrative and
n A total of 11,008 continuing education hours
were awarded during FY 10/11.
technical support, training and consultation for
NC Division of Mental Health, Developmental
Disabilities and Substance Abuse Services DWI
Programs Office, including DWI New Provider
Orientation, E508 Certificate Of Completion
training and administration, and quality
improvement consultation for DWI treatment
providers. The Institute’s online DWI Training and
Support Center provides a portal for information
and training for the State’s nearly 500 DWI
Treatment Providers.
Dale Willetts
Director, NC TASC Training Institute
11
Substance Abuse
and Mental Health Services
The Substance Abuse and Mental
Health Services of Coastal Horizons
n Research & Internship Partnerships:
n Clinical Trials Network (CTN) of the National
n UNCW – Psychology Department and School
n Webster University – Mental Health
Institute on Drug Abuse (NIDA)
provides a continuum of prevention, outpatient
treatment, and health-related services to individuals
of Social Work
in the eastern region of North Carolina – with
primary emphasis being in New Hanover, Pender, &
Counseling Program
Brunswick counties. The purpose of our services is
threefold, to:
n Adolescent Services (for Teens & their Parents)
n Engage individuals with substance use and
n Program for Adjudicated Youth & their
mental health disorders (and those communities
Families – utilizing Seven Challenges,
at high risk);
Cannabis Youth Treatment (CYT) and other
evidence based treatment approaches
n Equip them with skills and resources needed for
healthier living; and
n Encourage those individuals and their families in
the recovery process.
n Intensive In-Home services
n Adolescent specific treatment
Our Outpatient Treatment facilities are now
in three (3) locations:
New Hanover County
615 Shipyard Blvd
Wilmington, NC 28412
(910) 343-0145
Pender County
803 S Walker St
Burgaw, NC 28425
(910) 259-0668
Brunswick County
120 Coastal Horizons Dr
Shallotte, NC 28470
(910) 754-4515
n Horizons Adult Regional Residential Treatment
Services (HARRTS) Program
Outpatient Treatment
n Services for those with Substance Use and
problems of homelessness, substance abuse,
n Individual, Group, & Family Counseling
and co-occurring mental illness
Program (SAIOP) – structured group,
n Health & Integrated Care Services
individual and family addiction treatment
HIV & Early Intervention
activities (New Hanover and Brunswick)
n Education, Medical Diagnostic Testing &
n DWI Assessments & full service array
n Clinica Latina – Specialized Outpatient
Services in Spanish
n Child Mental Health Therapy Services
n Adult Drug-Free Treatment
n Adult Treatment for Opioid Dependence
collaborative services to address the
Mental Health Disorders
nSubstance Abuse Intensive Outpatient
n Integrated model of coordinated and
n Medication Assisted Treatment
Referrals in eastern North Carolina
n Rapid & Standard HIV Testing
n HIV & Early Intervention Support Group
Primary Care Clinic
n “Medical Home” services provided by a Nurse
Practitioner to our Outpatient clients
n Services ranging from physical exams to
• Methadone Therapy (New Hanover)
treatment of acute and chronic illnesses, health
• Office Based Suboxone (New Hanover
education, and referrals
and Brunswick)
n HUD Horizons Housing Program
n Targeted Case Management
n Psychiatric Services
n Other Supportive Services
Prevention & Outdoor Adventure
n Mobilizing communities to prevent, reduce, or
delay use of alcohol, tobacco, and other drugs
n Serving as the Eastern Center for Prevention
Resources (CPR)
n Utilizing Best Practice Strategies and Programs
proven effective in delivering quality outcomes
Kenny House, LCAS, CCS
Vice-President of Clinical Services
12
Substance Abuse and Mental Health Services (continued)
Outpatient Treatment
What Has Outpatient Treatment Services
Accomplished In The Past Year?
We are a comprehensive, affordable outpatient
treatment program for adults and adolescents – fully
operational in the counties of New Hanover, Pender
and Brunswick!
New Hanover County…
We continue to serve over 500 active clients.
New Hanover Services & Accomplishments:
n Our Opioid Treatment Program maintained an
average client population of 160 throughout the
year.
n We provided assessment and treatment services
by contract with Federal Probation and Parole,
with an ongoing caseload of 45 of clients.
n We continued providing Office-Based Suboxone
services in both New Hanover and Brunswick
Counties program, with an ongoing caseload of
60 clients.
n Our Substance Abuse Intensive Outpatient
Treatment Program (SAIOP) has continued to
serve up to 60 clients at any given time, with
five separate sections of SAIOP. SAIOP is offered
each Monday, Wednesday and Friday without
exception (holidays included).
n Through our Adolescent services, we
continued to provide evidence-based treatment
interventions for adolescents. Staff utilize the
Seven Challenges Model of therapy.
n We maintained a full census in the 5 apartments
of permanent housing as part of our HUD
Horizons Housing (HHH) Program for homeless
clients from the Opioid Treatment Program. The
renewal grant for the 2011-2012 fiscal year
will allow us to maintain a census of up to 6
individuals or families, in a total of 5 apartments.
n We continued our relationship with various
graduate school programs, with graduate
Interns serving as a valuable resource for the
Agency.
n All staff members are Licensed, Certified or
Registered with either the North Carolina
Substance Abuse Professional Practice Board or
with another discipline (NC Psychology Board;
NC Board of Licensed Professional Counselors,
NC Social Work Board).
n With a grant from the Cape Fear Memorial
Foundation, we were able to continue to
support leadership positions in New Hanover,
Brunswick and Pender counties.
n With a grant from the Kate B Reynolds
Charitable Trust, we have had our 3rd successful
year of “Clinica Latina” services – providing
professional mental health and substance use
disorder treatment services in Spanish and in a
culturally comfortable setting for Latinos and
their families. Some of the highlights of these
services include:
• We served 83 new Spanish-speaking clients
in this past year, bringing our total to 203
Spanish-speaking clients since Clinica Latina
opened in May 2009.
• Represented CHC at local, state and national
levels regarding Latino issues – including
presenting a poster session at the Behavior
Health Services Research Conference in
Washington, D.C.
• Bilingual-Bicultural staff to serve clients
• Liaised with NHRMC as well as Rape Crisis in
order to provide services to trauma victims
• Established partnerships with other agencies
in need of Latino Services.
n With an additional grant from the Kate B
Reynolds Charitable Trust, we have launched
into our first year of medical home services,
creating a Primary Care Clinic to address the
physical health needs of our clients. This is often
referred to as “integrated care”, and since we
have a Nurse Practitioner providing these services
at our treatment location, this is also sometimes
referred to as “reverse co-location.” Some of
the highlights from our first year include:
• 167 patients were seen throughout the
year, with the majority of issues being
hypertension, diabetes, and hyperlipidemia
(elevated cholesterol).
• 81 flu vaccines were administered over a
4-day flu clinic period – most of the patients
had never before received a flu vaccine.
• Received training in nationally recognized
smoking cessation model – “Freedom from
Smoking.”
• Conducted free health screenings for
patients at our Pender & Brunswick facilities
n The full array of DWI Services are available –
assessments, ADETS classes, and all levels of
treatment.
HARRTS…
The HARRTS program was developed as an
innovative treatment approach to engage clients
who otherwise do not follow-up with outpatient
services after either acute hospitalizations or
inpatient treatment. We serve clients with primary
substance use disorders as well as co-occurring
mental health and medical issues.
n HARRTS services include:
• Substance Abuse Intensive Outpatient
Treatment
• Individual Counseling
• Residential placements through local
recovery houses in the Wilmington area
• Case Management for coordinated access
to community services such as DSS for food
stamps, Medicaid, Services for the Blind,
medical care through the new Primary
Care Clinic located at Coastal Horizons
Center, clothing, Vocational Rehabilitation,
prescription assistance, transition planning,
and Employment Security Commission
Classes etc.
• Psychiatric Services
• Purchase of psychotropic and other
medications, and connection to prescription
assistance programs to assure medical and
mental health stability.
• Provide transportation to and from
treatment and bus tickets to assist in
accessing community resources.
Accomplishments:
n We maintained Memorandums of
Understanding and Business Associates
Agreements with 6 Recovery and Halfway
Houses in the community to provide the
residential beds - Hope House of Wilmington
(one male and one female house), PORT Human
Services – Stepping Stone Manor, Full Circle
Ministries, LINC, Launch Pad (one male and one
female house), and All Family Recovery.
n We have continued to work closely with
agencies throughout the Eastern Region for
referrals; Wilmington Treatment Center, Walter B
Jones ADATC, RHA/ Harbor Facility Based Crisis,
13
PORT Human Services Detox and Outpatient,
local outpatient providers, Pitt Memorial
Hospital, Department of Corrections, and other
referral agencies across the state. Through out
the fiscal year, we have received referrals from
23 LMEs.
n We received 414 referrals from numerous
sources this year with a total of 160 admissions.
During the last quarter of this fiscal year, we
have tracked completion percentages as well as
overall length of stay in the program. HARRTS
overall completion rate for the 4th quarter
of fiscal year 2010-2011 was 48%, or 77
individuals. For that population, the average
length of stay was 120 days. For the clients that
did not complete the program, the average
across the quarter was 35 days length of stay.
Coastal Horizons Center provided 12,985 hours
of service across the year including SAIOP,
intake, counseling, psychiatric, and residential
services. Most recently we have developed
an outcome tracking form for clients postgraduation.
Brunswick County…
Brunswick County services continue to grow as we
utilize our 7,000 sq. ft. outpatient treatment facility
in Shallotte.
Brunswick Services & Accomplishments:
Coastal Horizons Center - Brunswick now serves 250
active clients every month, and served 500 unique
clients over the past year.
n Substance Abuse Intensive Outpatient Program
(SAIOP);
n An Office Based Suboxone Treatment Program
for opioid dependent clients;
n Outpatient therapy and groups to assist
individuals in treatment for both Mental Health
and Addiction disorders;
n Adolescent programming included a second
year contract with the Department of Juvenile
Justice and Delinquency Prevention to operate
the Life Skills Coaching Program for 25 youth,
CHC-B was awarded a second grant which
began in July 2011 to operate the new Coastal
Challenges Program which offers assessment
and counseling for adolescents at the office of
Brunswick County Juvenile Probation, and also
initiates our 7 Challenges groups.
n Classes offered at the facility include Anger
Management, Recovery 101, Parenting, and a
brand new group called Life Launch. Life Launch
is supported by a grant from the Good Shepherd
Foundation, and is wellness program targeting
individuals new in recovery, and assisting them
to discover positive life directions, and uncover
hidden strengths,
n The full array of DWI services are available assessments, ADETS classes, and all levels of
treatment;
n Staff participates in the Brunswick County
Drug Court, Mental Health Court and Alcohol
Intervention Court staff meetings, and are
actively involved in providing treatment
resources to these clients;
n We are paneled with two Employee Assistance
Programs. CIGNA EAP is the program offered to
County employees, Lowes Foods, and employees
of Verizon. Novant EAP covers employees of
Brunswick Community Hospital;
n We participate, along with Prevention services,
as a member of the Alcohol Fatality Grant
committee to bring Alcohol / DWI education to
the community;
n We engage interns from UNCW, Capella,
Webster, and Francis Marion;
n We are paneled with Medicaid, Medicare,
Tricare, Blue Cross, and CIGNA;
n We were supported by grants from Department
of Juvenile Justice, and Good Shepherd and
Brunswick County.
n The CHC-B Multipurpose Room has served as
the site for several community events including
The Child Abuse Month program Broken
Promises: Children of Addicted Parents, several
community agency gatherings and twice weekly
NA meetings.
n The lobby and waiting area has been modified
to be more child friendly with the addition of a
TV, children’s movies, and toys; and,
n Art for the lobby was purchased with a donation
from the children at Virginia Williamson
Elementary School.
Pender County…
Pender County services have been operated by
Coastal Horizons Center for 5 full years!
Pender Services & Accomplishments
n In Pender County we now serve over 500 active
clients who receive treatment for mental health
and/or substance use disorders, medication
management services, or a variety of classes.
n We continue to provide individual, group, family
and couples counseling for all ages, a women’s
support group, and an adolescent substance
use disorder group specializing in the evidencebased 7 Challenges Curriculum.
n When one of our partners PSC Med Supply,
who provided reasonably priced medications for
consumers, went out of business, we established
a relationship with Pender Adult Services to
ensure that consumers were able to get needed
medications.
n We have expanded our Intensive In-Home
services – we now have 2 teams available and
are providing services for youth and families in
Pender, Brunswick and New Hanover counties.
Intensive In-Home services utilize specialized
family therapy to prevent out of home
placement and support family reintegration for
young consumers.
n We continue to provide Recovery 101 and Anger
Management classes to the community.
n We continue to provide DWI services including
Assessments, Short Term and Long Term
Treatment.
Continued on bottom of next page
Outpatient Treatment Clinic –
Treatment of Clients by County
2010-2011
New Hanover
40.4%
Pender
36.4%
Brunswick
23.2%
14
Substance Abuse and Mental Health Services (continued)
HIV Early Intervention
We continue to work with
individuals who are already in
treatment – in our Tri-County area. Our focus has
been on individuals at high risk for HIV/AIDS and
communicable diseases, and to provide free HIV
related testing and counseling services.
HIV Early Intervention services include:
n Medical Diagnostic Testing and Counseling for
HIV, TB, and Syphilis
n Risk Reduction Counseling and Education
n Referrals for other medical services
n RV (Mobile Field Station) services
n Early Intervention HIV support group
n Regional testing and counseling in various other
SA treatment centers located in eastern North
Carolina.
Accomplishments:
n We have reached 742 individuals in the TriCounty area with HIV testing along with pre and
post test counseling. Also, we have reached 491
individuals through our regional testing which
totals 1,233 individuals reached this year.
 Our HIV Early Intervention support group
continues to meet weekly and has grown
this year with several referrals from local case
managers. We also continue to assist our group
participants with accessing various HIV/AIDS
workshops, trainings, community events, etc.
n We continue to use the OraQuick Rapid HIV
Antibody Test.
n ACES (AIDS Care and Educational Services, Inc.)
is regarded as a comprehensive community
resource for HIV/AIDS education, referral,
and support services. ACES provides regional
coordination for the distribution of federal
funds made available by Part B of the Ryan
White Act. ACES is responsible for receiving
and administering funds made available for our
regional area. We continue to attend monthly
meetings and collaborate with ACES to better
serve the needs of those infected with HIV.
n Onslow County held their first ever Veterans
Stand-down and our team was invited to
participate by providing HIV testing services. It
was a great success and we have been invited
back for 2012.
Outpatient Treatment (cont.)
n We provide the community with walk in crisis
counseling, court assessments and drug screens.
n We provide weekly brief counseling and suicide
assessments for the Pender County Jail.
n We provide Hospital Discharge appointments
for consumers leaving hospital placements and
assist them in obtaining continued treatment
and referrals.
n We continue to support Pender County Schools
by participating on the Core Management Team
for the Safe Schools Healthy Students grant, and
provide for them Crisis Risk Assessments to help
determine when a child is safe to go back to
school.
n We continue to offer internships and practicums
to graduate and undergraduate students of
various disciplines and colleges, ensuring quality
supervision and a variety of experiences/training.
n We offer Targeted Case Management services
that help consumers connect to housing, food,
transportation, and employment services.
n We continue to serve on several committees
in the Pender Community - coordinating with
other agencies to assess the needs of the
community and provide for these needs.
New Outpatient Treatment Initiatives:
n We will continue to pursue opportunities to
offer comprehensive services to Veterans and
their families and obtain training on the special
needs of this population.
n We plan to expand provision of Child Mental
Health services in New Hanover County.
n We will provide trauma-focused counseling
services – including integrated treatment
of trauma-related issues and substance use
disorders - in partnership with the Rape Crisis
Center of CHC and the Cape Fear Area United
Way. Services will be provided in a co-location
model at various Domestic Violence and Rape
Crisis locations in New Hanover, Pender and
Cumberland Counties.
n We are increasing our capacity and expertise
in providing psychiatric and mental health
treatment services in Brunswick County.
n We are enhancing DWI services by adding
dedicated staff in all 3 counties.
15
Prevention and
Outdoor Adventure
Best Practice Strategies and Programs Proven Effective
Prevention Services provide a wide range of age
appropriate, culturally relevant, and research-based
programs and strategies designed to promote
healthy choices and prevent problems associated
with alcohol, tobacco, and other drug use. There are
six types of service: 1) information, 2) education, 3)
alternatives, 4) problem identification and referral, 5)
community based processes, and 6) environmental
changes. There are five “best practice” steps to
providing services: 1) needs assessment, 2) capacity
development, 3) planning, 4) implementation, and
5) evaluation.
Outdoor Adventure programs offer an opportunity
for participants to experience a dynamic learning
environment that reinforces communication, trust,
teamwork, and decision-making skills. Best practice
models and industry standards are followed for
these programs.
Accomplishments:
Prevention Best Practice Programs
Youth
n 1,325 youth were served with Protecting You,
Protecting Me (3rd grade Skill Building Program)
or I’m Special (4th grade Skill Building Program)
through the Pender County Safe Schools Healthy
Students Grant.
n 65 youth were served with Project Toward No
Drug Abuse (Skill Building Program for 8th-12th
graders).
nOver 305 youth were served at the Juvenile
Detention Center through assessments or during
92 education and skill-building sessions.
n 138 students were referred from New Hanover,
Pender, and Brunswick County Schools through
the School Policy Violation Program.
n 47% of students received Prevention Services
n48% of students were referred for Additional
Services or Treatment
n 5% of students chose Other Options (noncompliance, own provider network, etc.)
Adults
n 72 families were served with Parent Skill Building
Programs such as Guiding Good Choices or
Staying Connected with Your Teen.
Prevention Best Practice Strategies
Environmental and Policy Change: Changes to laws,
norms, policies, and practices help communities
address the root causes of problems such as teen
tobacco use, underage drinking, impaired driving,
and other drug use.
n Staff worked with the Cape Fear Coalition for a
Drug Free Tomorrow to identify youth access to
alcohol challenges and survey area merchants
using Alcohol Purchase Surveys to determine the
rate of merchant compliance with Pre-Purchase
Identification Checks (ID Checks); after surveying
129 stores, 64% of stores were compliant
with the law and 36% of stores surveyed were
non-compliant; compliant merchants were
thanked for their efforts to reduce youth access
to alcohol; Coalition members and staff will
continue to work with non-compliant stores to
improve compliance rates.
n A Safe Homes Pledge Campaign is underway
in partnership with the Cape Fear Coalition for
a Drug Free Tomorrow; to date 37 homes have
signed the Safe Homes Pledge stating alcohol
will not be provided to minors in their home.
n Provided training, technical assistance and
guidance for Youth Empowerment Groups in
the region to present at local and statewide
legislative forums on tobacco-free locations,
ABC Commission Hearings, alcohol-free family
events and other policy work.
Community Awareness Campaigns:
nOver 262 people attended the Recovery Month
Celebration Awareness Event with music,
food and family friendly fun; consumers and
community partners were involved in the
planning and implementation of the event. A
Jazz Music Fund Raiser helped cover the cost of
the event.
nOver 546 youth at local area schools attended
Red Ribbon Celebration presentations or
programs.
nOver 443 youth attended Alcohol Awareness
Month and 3D Prevention events with media
coverage and partnerships.
16
How
Prevention Makes a Difference
in our Community
Pender County (continued)
Brunswick County
Community Coalition Building
Community Awareness
I’m Special
No Fumo Tobacco Prevention
Outdoor Adventure Programs
Reach Out Now (Underage Alcohol Prevention)
State Incentive Grant (Impaired Driving Initiative)
Staying Connected with Your Teen
Toward No Tobacco Use
TRU Tobacco Prevention
Prevention and Outdoor Adventure (continued)
Pender County
Community Coalition Building
Community Awareness
Guiding Good Choices
I’m Special
Outdoor Adventure Programs
Project Venture
Protecting You, Protecting Me
Reach Out Now (Underage Alcohol Prevention)
Staying Connected with Your Teen
Outdoor Adventure Best Practices and
Programs
Capacity Building and Technical Assistance
in the Region:
n 953 participants were served through Outdoor
Adventure Programs including:
n 169 youth served in after-school Teambuilding
Programs in Brunswick, Pender, and New
Hanover Counties.
n 16 young adults were served through weekly
Youth Build sessions with the Wilmington
Housing Authority.
n 34 youth were served in Program Elements
through a partnership with the New Hanover
County Sheriff’s Department.
n Based on school performance the following
outcomes were achieved:
• 86% of participants’ school attendance
improved
• 83% of participants had improved school
conduct
•86% of participants showed progress in
school
n Based on participant and group leader surveys
the following outcomes were achieved:
• 25% reported increased communication
with peers
• 40% reported improved peer interactions
• 40% reported an increase in self-esteem
• 100% reported an increase in teambuilding
skills
• 100% reported an increase in positive
attitude
• 100% reported that they would recommend
this program to others
n 96 youth and adult participants worked together
in adventure based family bonding programs
such as GET REAL (Growing and Experiencing
Together through Ropes and Experiential
Adventure Learning).
n Staff from the Eastern Center for Prevention
Resources (CPR) received training in specialized
strategies for addressing Teen Prescription Drug
Abuse and Fetal Alcohol Spectrum Disorders;
strategies to address these issues include media
campaigns, presentations and training for
professionals.
n The Eastern Center for Prevention Resources
Staff worked with Brunswick County
stakeholders to build community capacity by
developing a comprehensive strategic plan for
addressing the problem of impaired driving.
n The Eastern Center for Prevention Resources
(CPR) gave out 207 scholarships to statewide
conferences and training for professionals,
community coalitions and youth empowerment
training (50 of those scholarships were for
youth).
n In conjunction with the NC Centers for
Prevention Resources, the Eastern CPR hosted
training portals for 8 free webinars that qualified
for professional credit.
n Community Story of Success… We helped
build active coalitions in each of the 6 target
communities within our region to reduce
youth access to alcohol. Coalitions learned
to develop plans and build partnerships
with key stakeholders such as Law
Enforcement, Hospitals, Businesses, Schools,
Faith Organizations and other Non-Profits.
Community members became empowered to
speak at government meetings, train youth
advocates, run media campaigns and increase
visibility impact of compliance checks. During
one city council meeting, a citizen present
persuaded the council to change plans that
Counties Served
Beaufort, Bertie, Brunswick, Camden,
Carteret, Chowan, Craven, Currituck,
Dare, Duplin, Edgecombe, Gates, Green,
Halifax, Hertford, Hyde, Jones, Lenoir,
Martin, Nash, New Hanover, Northampton,
Onslow, Pamlico, Pasquotank, Pender,
Perquimans, Pitt, Sampson, Tyrell,
Washington, Wayne and Wilson
Strategies Utilized
Community Environmental Scans to assess factors
contributing to the problem
Community Mobilization, Training and Empowerment
Policy Advocacy Work to change laws, policies, or social
norms and practices
Support for Law Enforcement of existing policies or laws
Community Awareness Campaigns
Market Tested Media Campaigns through billboards,
newspaper, theater slides, and a variety of print
Toward No Drug Abuse
TRU Tobacco Prevention
New Hanover County
Alcohol Purchase Surveys
Community Coalition Building
Community Awareness
Guiding Good Choices
I’m Special
No Fumo Tobacco Prevention
Outdoor Adventure Programs
Program Elements
Reach Out Now (Underage
Alcohol Prevention)
Staying Connected with
Your Teen
Toward No Drug Abuse
would increase the likelihood of youth access to
alcohol.
n iContact is working closely with the North
Carolina Centers for Prevention Resources
as part of their corporate giving program
to increase our email and social marketing
capabilities. This includes providing free training,
building space for meetings, email database
systems and information sharing platforms.
Statewide Leadership:
n NC Substance Abuse Prevention Providers
Association (NCSAPPA) Board of Directors,
Secretary/Communications Officer; Executive
Committee; Policy and Advocacy Committee;
Quality Assurance and Standards Committee;
Workforce Development Committee.
n Addiction Professionals of NC (APNC) Board
of Directors, Prevention/Education/Intervention
Committee Chair and Medication Assisted
Treatments Sub-Committee - Chair.
n NC Substance Abuse Federation representing
the NC Centers for Prevention Resources.
n NC Cooperative Agreement Advisory Board
(CAAB).
n NC State Epidemiological Workgroup (SEW).
n NC Sustainability Leadership Team.
n NC Partnerships, Alliances, Coalitions, and
Collaboratives (PACC) Coordinating Committee.
n Governor’s Academy of Prevention Professionals
Leadership Institute Mentor.
n NC Association for the Treatment of Opioid
Dependence (NCATOD) - Chair.
n American Association for the Treatment of
Opioid Dependence (AATOD) - Board member.
n Our Prevention Director, Deeanna Hale-Holland,
enjoyed a well-deserved Sabbatical via a grant
from the Z Smith Reynolds Foundation, and
then returned to the workplace full of renewed
energy.
New Prevention Initiatives:
• Organizing training certification and
implementing an evidence-based Workplace
Wellness model to address substance abuse
prevention and wellness in a corporate, nonprofit and organizational setting.
Our quality services continue to be recognized
by CARF, as evidenced by again being awarded
the highest 3-year accreditation status.
17
Medical Services and
Corporate Compliance
Coastal Horizons Center devoted
much time and energy towards
they had to wait to receive services. A performance
the accreditation review by CARF which took place
this issue.
on February 7 and 8, 2011. We were pleased and
A couple of comments made on the surveys include,
proud that Coastal Horizons Center received CARF’s
“It saved my life! It can’t get any better than that!”
highest accreditation, the 3 year accreditation. That
and “Coastal has been awesome in helping me deal
means that CARF endorses Coastal Horizons Center
with my recovery – it is my home away from home.”
improvement team has been assigned to address
as a quality provider of substance abuse and mental
achieve CARF accreditation. Certification as both a
The Consumer Satisfaction Survey for
2010-2011 from all three locations had the
following collective responses:
CABHA and a CARF provider solidifies our forty-one
Of Outpatient Substance Abuse & Mental Health
year history of quality service to our community.
Treatment consumers surveyed:
health services. As a Critical Access Behavioral Heath
Agency, Coastal Horizons Center is required to
n 87% indicated that “employees are sensitive to
Information Technology has developed in-house
applications to manage client information for
my ethnic/cultural background”,
n 98% indicated that “I have felt comfortable
Open House, Rape Crisis, employee training and
development, staff performance and productivity
asking questions about my treatment”,
n 96% indicated that “I feel safe in and around
and a Microsoft Sharepoint™ information database
for Coastal Horizons staff. These applications are
this agency when I arrive or leave”,
n 96% indicated they “would recommend this
internally hosted on our web secure applications
server. Additionally, significant enhancements have
agency to a friend or family member”,
n 95% indicated that “I am making progress with
been made to the in-house developed applications
that manage client information for our Pender,
recovery”,
n 93% indicated that “I am able to get the kind of
Brunswick and Latino Clinic offices.
Continuous Quality Improvement (CQI) remains
services that I need”,
n 93% indicated that “I am able to talk to my
counselor when I need help”, and
a central theme in day to day activities at Coastal
Horizons Center. This is in line with Coastal Horizons
n 94% indicated that “Staff are responsive to my
needs and concerns”.
Center’s commitment to excellence and our
dedication to building a quality culture. Our Board
n “When I was referred to Coastal Horizons, I did
not have to wait long to get services”
of Directors and entire staff have been trained and
oriented to the philosophy of CQI and there is a
clear understanding among all of our dedication to
Pender County Facility = 88%, Brunswick Facility
= 83%, New Hanover Facility = 71%
providing the very best possible quality of services.
This has been borne out in our consumer
satisfaction survey which was just completed in
Eric Luttmer,
July of this year. Some of the statistics are quoted
Vice President,
below; all of our results show improvement with
Medical Services & Corporate Compliance
the exception of a slight drop in those who felt like
18
Crisis Intervention Services
Hotline Services: Crisis Line
and First Call for Help Hotlines
Coastal Horizon Center’s Crisis Line
& First Call for Help Hotlines
provide 24-hour crisis, suicide intervention/
prevention hotline counseling services. Information
and referrals are also provided to facilitate linkages
with available, needed resources, with walk-in crisis
intervention counseling and pregnancy testing
offered. Trained crisis intervention/information
and referral specialists and community volunteers
maintain Hotline Services, available for the
Brunswick, New Hanover and Pender county region,
and beyond; in cooperation with additional funding
support provided through Cape Fear Memorial
Foundation, City of Wilmington and New Hanover
County.
Program Operations
In Fiscal Year 2010-2011:
n Crisis Line Hotline processed 3,097 crisis hotline
contacts, requesting crisis counseling, or
information and referral services.
n First Call for Help Information and Referral
Hotline provided services for 1,373 citizens in
the tri-county area.
n Hotline staff and volunteers provided over 1,253
hours of free crisis intervention counseling and
information and referral linkages.
Program Affiliations:
Crisis Line & First Call for Help staff and volunteers
maintain active membership in and are the primary
community contact for:
n American Association of Suicidology
n National Lifeline Suicide Prevention Hotline
n Community Crisis Response Team
n Interagency Council of New Hanover County
n Tri-County Homeless Interagency Council
n Cape Fear & Brunswick County Volunteer
Centers
n Brunswick Resource Coalition
n North Carolina 2-1-1
n Southeastern Center for MH/DD/SA –
Community Crisis Collaborative
Fiscal Year 2010-2011 Achievements:
n Hotline Services maintain after-hours crisis
intervention support and on-call dispatch
services for Domestic Violence Shelter and
Services, Families First, Inc., Coastal Horizons’
Mental Health and Substance Abuse programs’
first responder duties for Brunswick, New
Hanover and Pender facilities, as well as for
Rape Crisis Center – New Hanover & Brunswick
Counties.
n In partnership with United Way of the Cape Fear
Area, Hotline Services serve as primary database
manager for NC 2-1-1 human services agencies
and programs serving in Brunswick, Columbus,
New Hanover, and Pender counties. NC 2-1-1 is
part of the national and statewide United Way
initiative to create a streamlined, easy-to-access,
up-to-date mechanism for quality information &
referral services. The local four-county NC 2-1-1
service area netted 2,686 calls to the state’s
2-1-1 Call Center for access to agency
information and linkages to available services.
n First Call for Help, in partnership with the
10-Year Plan to End Chronic Homelessness,
Brunswick Family Assistance, The Salvation
Army, Good Shepherd Center, and Pender
Housing Department facilitated the
Homelessness Prevention/Rapid Re-Housing
federal grant. HPRP is designed to assist
qualifying citizens and families in New Hanover,
Brunswick and Pender counties, when they
are nearly homeless or recently homeless.
Once interviewed and accepted into the HPRP
program, case managers from the community
partner agencies work on a comprehensive plan
toward preventing the family from becoming
homeless OR to quickly assist the family to
obtain housing and successfully achieve longlasting self-sufficiency. First Call For Help Hotline
provides the initial screening for 1,320 potential
HPRP candidates. HPRP Partners successfully
assisted over 600 households in maintaining or
regaining permanent housing.
n Hotline Services maintain participation/
facilitation of community efforts for the New
Hanover County Emergency Management,
Community Crisis Response Team and IC3
Emergency Management Team, to maintain
seamless services for community response
to weather events, mass casualties or other
disasters, in cooperation with United Way of the
Cape Fear Area and the Cape Fear Volunteer
Center.
n Of First Call for Help Information & Referral
Hotline’s total contacts in 2010-2011, 71% of
callers were submitting to an initial screening for
the Homelessness Prevention/Rapid Re-Housing
Program (HPRP); 10% requested cooking and
heating wood supplies through the Salvation
Army’s Woodlot Program; 2% of callers
requested financial assistance; and 1% of callers
needed housing/shelter assistance.
n Hotline Services implented a Caller Satisfaction
Survey to better measure program effectiveness.
Callers were asked to rate their level of “feeling
distressed” at the beginning and ending of
contact (1=”I’m feeling highly distressed!” to
10=”I’m feeling great - no distress!”). From
March-June, 2011, of the 862 callers surveyed,
data indicated that 39% of participating callers
reported a higher number (“I’m feeling better!”)
after utilizing Hotline Services.
Amy L. Feath
Director, Crisis Intervention Services
First Call for Help 2010-2011
Information & Referral Hotline Issues
Woodlot Program
11%
Homelessness Prevention
& Rapid Re-Housing Program
(HPRP)
72%
Financial Concerns 3%
Relationship Issues 2%
Other Issues 2%
Phone Number Assistance 2%
Housing Issues 1%
Frequent Callers 1%
Shelter for Adults 1%
Family Issues 1%
Depression 1%
Substance Abuse Concerns 1%
Parent/Child Issues 1%
Crisis Hotline 2010-2011
Crisis Line Hotline/Walk-In Issues
Parent/Child Issues 3%
Substance Abuse Concerns 4%
Depression 5%
Other Issues 5%
Domestic Violence 17%
Sexual Assault/Abuse 6%
Shelter for Youth 5%
Linea De Ayuda 3%
Youth Follow-Up 1%
Family Issues 5%
Phone Number
Assistance 6%
HPRP 14%
Woodlot Program 7%
Relationship Issues 9%
Frequent Callers 12%
19
Crisis Intervention Services
Rape Crisis Center – New Hanover & Brunswick
Recognized by the state victim
service organizations, such as
NC Coalition Against Sexual Assault and NC Victim
Assistance Network as a premier victim service
provider, Rape Crisis Center of Coastal Horizons
Center is frequently consulted by other rape crisis
service providers for technical assistance and
guidance to replicate the success of its expanding
regional services.
The Rape Crisis Center provides free and
confidential, 24-hour crisis response, followup individual counseling, information and
referrals, court/law enforcement advocacy
and accompaniment, and support groups for
victims of rape, sexual assault and child sexual
abuse. Community awareness and primary rape
prevention education is promoted through school
and community-based programming, and victim
response training for professionals. The Rape Crisis
Center remains on the forefront of statewide
primary prevention initiatives, representing one
of only 13 funded programs, and is developing
effective strategies to reduce sexual violence in
the Cape Fear area. Free and confidential, 24-hour
services are made possible through the support
of the NC Governor’s Crime Commission, the NC
Council for Women/Domestic Violence Commission,
the NC Coalition Against Sexual Assault, United
Way, Z. Smith Reynolds Foundation, the NC
Department of Health and Human Services –
Injury and Violence Prevention Branch, the City of
Wilmington, New Hanover County, and generous
financial and in-kind donors and volunteers from the
Brunswick, New Hanover and Pender communities.
New Hanover – Program Operations in Fiscal
Year 2010-2011:
n 401 new sexual violence victims/survivors sought
Rape Crisis Center services – an 18% increase
from FY 09-10
n 75 family members, friends and/or loved ones of
victims received services
n 20% of new victims served were under the age
of 18
n 13% of new victims served were male
n 20 Latina/Hispanic victims through collaborations
with Clinica Latina and the addition of a bilingual advocate/counselor
nOver 1,700 hours of clinically competent services
were provided to community victims/survivors
n Rape Crisis Center staff or trained volunteers
responded to 83 victims at local hospitals to
provide information, advocacy and support.
90% of these victims reported the crime to law
enforcement
Program Affiliations:
n Community Child Protection Team – New
Hanover and Pender Counties
n Community Crisis Response Team
n New Hanover Sexual Assault Response Team
n UNCW Relationship Violence and Sexual Assault
Response Team
n Domestic Violence Advocacy Council
n National and NC Association of Social Workers
n NC Coalition Against Sexual Assault
n NC Victims’ Assistance Network
n New Hanover High School Student Support
Team
n New Hanover County Child Watch
n New Hanover Community Sexual Violence
Prevention Task Force
n Blue Ribbon Commission Violence Prevention
Committee
n Leading Into New Communities (LINC)
Roundtable
Fiscal Year 2010-2011 Achievements:
n Rape Crisis Center remains the only victims’
services agency in Coastal, Southeastern North
Carolina with direct services staff certified as
Victim Services Practitioners, through the NC
Victim Assistance Network.
n The Sexual Assault Response Team, facilitated
by the Rape Crisis Center, marked a milestone
for victims of sexual violence and those
committed professionals who respond to
sexual violence in our community. After nearly
11 years in development, response protocols
were signed by community leaders at a special
event on April 15th. This event, in collaboration
with Child Watch, hosted leaders, including
District Attorney Ben David, Wilmington Police
Chief Ralph Evangelous, a representative for
NHC Sheriff Ed McMahon, Mr. Warren Lee,
Director of Emergency Management and 911
Communications, Mr. LaVaughn Nesmith,
Director of the Department of Social Services
and Chiefs and Directors of other community
agencies.
n Rape Crisis Center provided 12 training sessions
for professionals in victim response, reaching
185 future members of law enforcement and
current social services/mental health providers.
nOver 1,500 youth and adults received sexual
violence awareness programming in cooperation
with: New Hanover High School, Noble
Middle School, the WIRE Community Center,
the Salvation Army, Good Shepherd Center,
New Visions Women’s Program. An estimated
1,200 additional community members received
information about our services at area health
fairs.
Crisis Intervention Services 2010-2011
County Breakdown – 5,042 Total CIS Clients
Other/Unknown
Counties/States
10%
Pender
8%
New Hanover
74%
Brunswick
7%
20
Rape Crisis Center (continued)
“My counselor is very
attentive to my needs and
experiences. She really listens
and offers realistic solutions.’
n Rape Crisis Center continues to depend on
dedicated community volunteers to provide
24/7/365 hospital response. In 2010-2011,
program volunteers provided over 4,600 hours
of on-call coverage.
n Rape Crisis Center actively reaches out to
underserved populations - populations at
increased risk of sexual violence - who are
often not able to access services, due to their
circumstances. These victim outreach efforts
include: programming for clients of New
Hanover County Juvenile Detention Center,
Salvation Army Homeless Shelter, and NHRMC
Behavioral Health Center. In addition, RCC
advocates provided information and support to
78 patients at the Wilmington Treatment Center.
n In collaboration with the Carousel Center and
with funding from the United Way, 3 (6-session)
Support Group series were offered to Nonoffending parents of children who have been
sexually abused. 25 parents participated and
services were also provided to 23 children.
n The first ever Arts for Awareness raised $1,200
and community members filled the seats in the
Upper Room of St. Mary’s Church. The event
was full of a variety of talent coming from local
church groups, school dance teams, UNCW
and artistic community members. All who have
been affected by sexual violence and/or abuse
were honored through dance, music, song and
narratives.
n RCC participated in two productions of the
“Vagina Monologues” this year. One was
sponsored by the UNCW Women’s Studies
and Resource Center, its 10th performance,
celebrating V-DAY 2011 in February, with
proceeds benefiting the Rape Crisis Center
and The Carousel Center. The other was a
Community Production at the historic Hannah
Block USO Building. The Rape Crisis Center
received over $5,000 from these annual
fundraisers.
n 9th annual Port City Rock Against Rape Music
Festival was held at Capt’n Bills Backyard Grill.
Even with severe weather warnings, RCC
managed to raise $4,800! Thank you to all that
courageously attended and supported RCC
even with the threat of bad weather! Special
thanks to our musical performers and our
collaborating partners: Jermaine Bozier, Director
of UNCW Catering Operations; Ellie Craig,
Marketing Manger of Front St. Brewery; Sandy
and Joy of N. Kerr Spaloo; Staff of Port City
Sports Performance; and the staff of Capt’n Bills
Backyard Grill.
n Other Sexual Assault Awareness Month activities
in April included: Proclamations by both the
New Hanover County Commissioners and
the Wilmington City Council; Teal Tuesdays
at UNCW, featuring teal hair extensions and
information about sexual violence; “Generation
M” Viewing and Reception at UNCW, cosponsored by CARE and the Women’s Studies
& Resource Center; and the 4rd Annual Teal
Ribbon Mailing. Special thanks also goes to the
Cape Fear Rollergirls for their continued support
and generous donations to the Rape Crisis
Center.
Rape Prevention 2010-2011 Achievements:
n The Rape Prevention Education Program is
excited to announce that the first semester
of their partnership with University of North
Carolina Wilmington’s CARE Office and New
Hanover County Schools in implementing a
new peer education program using Safe Dates,
a healthy relationship curriculum, was very
successful. Over 170 New Hanover County 8th
graders benefited from the nine week, UNCW
mentor facilitated program.
n The previous Rape Prevention Education
Program Coordinator, Lauran Arledge, M.Ed.,
Prevention Educator/Advocate, Lindsay Husch,
n
n
n
n
and the Domestic Shelter and Services’ Violence
Prevention Specialist, Rick Houston, are
excited to present the curriculum “Our Voice:
Redefining Masculinity and Power,” a young
men’s mentoring program. This program pairs
an adult male leader with young men, ages
14-18 and provides a safe way to discuss issues
surrounding health and masculinity.
Through continued collaboration with Pender
County Schools, the Rape Prevention Education
arm of Rape Crisis Center continued facilitation
of Safe Dates with (Rape Crisis Center developed) Enhancements to all Pender County
High Schools, to fulfill a portion of the Healthy
Schools/Safe Students Federal Grant initiative.
This initiative, a 9-session curriculum, focuses
on students improving healthy relationships,
conflict resolution skills, and recognizing and
challenging the effects of gender stereotyping.
It is proven to reduce the risk of sexual violence
victimization and perpetration. The resounding
success of this effort led to a renewed contract
with Pender County Schools for the 2011-2012
school year.
The former RPE Coordinator, Lauran Arledge,
M.Ed., along with the Community Sexual Assault
Prevention Task Force, initiated development of
a comprehensive plan to prevent sexual violence
in the Cape Fear region. The task force recently
unveiled its new mission statement: “The New
Hanover County Community Sexual Violence
Prevention Task Force gathers individuals from
diverse local populations to increase knowledge
and reframe social norms around sexual assault
prevention through education, media advocacy,
and community partnership and outreach.”
Prior to her relocation to Colorado, Lauran
Arledge, M.Ed. participated in the North
Carolina Sexual Violence Prevention Team.
This committee maintains responsibility for
the strategic primary rape prevention plan for
the entire state of North Carolina, to ensure a
cohesive plan to eradicate sexual violence across
the state.
If you were in downtown Wilmington on the
morning of Saturday, November 7, 2010, you
21
might have been surprised to see men walking
down the street in high heels! “Walk a Mile
In Her Shoes – Men’s March Against Rape and
Gender Violence.” organized by Lauran Arledge
and a dedicated planning committee, brought
out over 200 men, women and children,
including UNCW students, New Hanover
County Sheriff Ed McMahon, District Attorney
Ben David, Mayor Bill Saffo, Councilman Kevin
O’Grady, Coastal Horizons Center employees,
and other community members who walked
one mile in women’s high-heeled shoes (or
wore them around their neck) to protest rape,
sexual assault & gender violence. This annual
awareness/fundraiser continues to successfully
show the community that men are involved in
the movement, with over $5,000 in proceeds
raised to support Rape Crisis Center’s Prevention
Education Program.
n The ever-expanding Rape Prevention Education
Program learned it was selected by Z. Smith
Reynolds Foundation to be the recipient of
a one year $30,000 grant to expand Safe
Dates prevention programming in Pender and
Brunswick counties.
Rape Crisis Center – Brunswick
Rape Crisis Center – Brunswick provides 24-hour
victim response services for Brunswick County rape
victims/survivors and continues to expand program
services. Rape Crisis Center – Brunswick offers free
and confidential rape crisis services for victims of
sexual violence, of any age, as well as their families,
friends and loved ones, who struggle to provide
victims with support and care. Rape Crisis CenterBrunswick began providing services in 2007 and
since that time has seen growth in services and
also in community support. Rape Crisis Center –
Brunswick partners with Hope Harbor Home, Inc.
and the Office of the NC 13th Prosecutorial District
Attorney to facilitate services in Bolivia and Supply.
As the Rape Crisis Center – Brunswick continues
to expand services and to build community
partnerships, Brunswick County victims now have
rape crisis services accessible across Brunswick
County, including services and programs in Supply,
Bolivia, Oak Island, and Shallotte.
BRUNSWICK - Program Operations
In Fiscal Year 2010-2011:
n 78 new sexual violence victims/survivors sought
Rape Crisis Center-Brunswick services.
n 28 family members, friends and/or significant
others of victims sought services.
n An average of 7 continuing victims/survivors
utilized Rape Crisis services per month.
n 31% of new victims served were under the age
of 18.
n 21 hospital crisis interventions were provided
with 80% of victims filing a preliminary law
enforcement report of the assault.
Program Affiliations:
n Brunswick County Resource Coalition
n Brunswick County Sexual Assault Response Team
n Brunswick County Domestic Violence Response
Team
n Brunswick County Community Child Protection
Team
n Cape Fear Human Trafficking Rapid Response
Team
n North Carolina Coalition Against Sexual Assault
n North Carolina Victim’s Assistant Network
Fiscal Year 2010-2011 Achievements:
n Rape Crisis Center - Brunswick presented 17
community rape awareness programs to 463
Brunswick County residents and professionals.
n Rape Crisis Center – Brunswick has established
partnerships with community agencies to
provide regular awareness presentations
about sexual violence in our community. These
presentations include: The Brunswick County
Sheriff’s Office Citizen’s Academy, Head Start of
Brunswick County and Brunswick Community
College.
n In honor of April’s Sexual Assault Awareness
month, the Rape Crisis Center – Brunswick held
its second annual “Jeans for Justice” awareness
campaign and fundraiser. Community partners
embraced this fundraiser with agencies such
as Dosher Memorial Hospital, the 13th Judicial
District Attorney’s Office and Brunswick County
DSS participating. This marked the second
successful fundraising effort for the Brunswick
program and $815 was raised.
n Rape Crisis Center-Brunswick received funding
for the 2nd straight year from Brunswick
County, demonstrating the community’s support
of the services that are provided to victims of
sexual violence in Brunswick County.
n Rape Crisis Center-Brunswick continues to
depend on dedicated community volunteers
to provide 24/7/365 hospital response. In
2010-2011, the program expanded from 1 to
6 community volunteers who provided 2,029
hours of service.
n A Rape Crisis Center-Brunswick staff member
attended the National Victims Assistance
Academy Professional Skill Building Institute
via scholarship, which focused on assisting
victims of Elder Abuse and Child Trauma, in
Albuquerque, New Mexico.
“My counselor has helped
me tremendously. She has
opened my heart and eyes to
a lot of things that I didn’t
know how to.”
Rape Crisis Center 2010-2011
Client Age Breakdown
41-60 Years
15%
61+ Years
1%
Unknown
6%
26-40 Years
26%
18-25 Years
24%
0-17 Years
28%
22
Crisis Intervention Services
Open House
Emergency Youth Shelter
Open House Emergency Youth
Shelter provides 24-hour access
Program Operations In Fiscal Year
2010-2011:
to temporary, emergency shelter for runaway,
n Open House provided 1,831 days of shelter
homeless, street, displaced, abused and neglected
youth ages 6 to 18. Open House receives
referrals from Departments of Social Services, law
enforcement, Juvenile Justice, school officials, other
service, for 93 unduplicated youth, aged 8-18;
n 56% of youth served were female; 44% were
with 33% of youth utilizing Open House Shelter
self- and parent/legal guardian referrals. Open
for 10 days or longer.
years, through the North Carolina Division of Social
Services for Emergency Foster Care placements for
periods of up to 90 days. Funding support through
City of Wilmington, New Hanover County, U.S.
Department of Health and Human Services – Family
and Youth Service Bureau, Federal Emergency
Management Assistance, foster care, and Child/
Adolescent Crisis Respite reimbursements all support
all shelter services.
n Open House Shelter’s Clinical Supervisor,
a Licensed Marriage and Family Therapist,
provided 119 individual therapy sessions and 81
family therapy sessions, thus affording shelter
youth and their families with nearly 150 hours
male.
n Average length of shelter stay was 12.6 days,
youth serving professionals, as well as through
House’s nine-bed, co-ed facility is licensed, every two
Fiscal Year 2010-2011 Achievements:
of free and confidential clinical services in a 12
month period.
n Open House successfully received licensure for
n 86% of youth were reunified with parents or
long-term residential placements through the
NC Division of Social Services. Open House can
family members at discharge.
n 99% of youth remained in their inital discharge
placements at 30 days post-discharge.
now provide a full spectrum of services from
emergency shelter and foster care to long-term
residential services for Cape Fear youth and
Program Affiliations:
Open House Residential Team maintains active
memberships and participation on:
n New Hanover County Community Child
Protection Team
n North Carolina Child Fatality Review Team
n New Hanover County Child Abuse Prevention
Coalition
families.
n A Bi-monthly Teen Empowerment and Education
Group are facilitated by in-house Rape Crisis
Center staff.
n Substance Abuse Prevention Group and
substance abuse assessment and treatment
plans are facilitated through Coastal Horizons’
Adolescent Substance Abuse and Prevention
n National Runaway Switchboard
n FEMA Emergency Food and Shelter Local Board
n Tri-County Homeless Interagency Council
n WIRE Center for youth
services.
n New Hanover County Gang Task force partnered
with Open House to educate the staff about
how to identify and refer youth to their services
n Youth Action Coalition
for prevention and intervention.
n In order to make the stay at Open House
Emergency Youth Shelter a bit more like home,
Open House Emergency Youth Shelter
2010-2011 Youth Age Breakdown
Age13
13%
Open House Emergency Youth Shelter
2010-2011 Referral Sources
Age12 11%
DSS
31%
are complete with night light, private book nook
Other Youth
Services Agency
10%
Age11 2%
Age 15
23%
Age18 4%
Age 17
14%
Age 16
15%
Self Referral
11%
Other Coastal Program
1%
Other Organization
10%
from Corning hand crafted nine shelving units
for each of the nine beds. The shelves/cubbies
Parent/Relative/
Legal Guardian
13%
Age 9 2%
obtain various donations from community
members. This year a special team of women
Other Street Outreach
or Shelter
4%
Other Adult/Youth
2%
Age 14
16%
residential staff works tirelessly to identify and
Juvenile Justice/
Law Enforcement
8%
School
10%
and area to post notes and hang art.
23
n Residential staff also place high value on cultural
n Over a 12-month period, Open House
and special recreational activities for the youth
Emergency Youth Shelter provided over 677
to experience, the residential team reaches out
hours of health and wellness activities thanks
to the community to acquire access to these
in-part to the Wilmington YMCA who has
special events. Again, the Cape Fear community
drastically reduced the price of an annual
lent a helping hand by donating passes to
Mayfaire Cinemas, Ten Pin Alley, and Jelly Beans
membership for the 2nd year in a row.
n Open House Emergency Youth Shelter has
to help the days pass with a bit more adventure.
been developing ongoing collaborations
Johnnie Mercer’s Fishing Pier provided an annual
with community agencies to increase the
fishing pass for the 4th YEAR!! Lanier Parking
youth’s exposure to the arts and humanities.
generously provided a seasonal beach access
Throughout the school year; DREAMS of
parking pass!
Wilmington joined the youth at the shelter
n In the stressed economy this past fiscal year,
Open House Emergency Youth Shelter looked
for every way to stretch their food budget to
weekly to teach everything from sculpture,
weaving cloth and painting.
n Cameron Art Museum graciously included
the limit to make sure growing teenagers have
the Open House Emergency Youth Shelter in
sufficient nutritious food available. The Open
monthly visits allowing shelter youth to work
House Shelter residential team would like to
along side of Master artist Hiroshi Sueyoshi in
thank the Coastal Horizons Center Board of
the clay studio, complete with an outdoor kiln
Trustees for donating yummy home-made meals
and goodies for the youth.
n The Open House Emergency Youth Shelter
and fully-equipped, on-site studio.
n The more positive role models the better…
Open House Emergency Youth Shelter increased
is committed to educating the youth on fun
its “people power”, (from 0 to 7 volunteers,
and easy ways to avoid obesity. Thanks in-part
allowing one additional adult per day) providing
to the Landfall Foundation we will be able to
more supervision, support, and interactions for
continue facilitating the 2nd year of our health
and wellness program, “Apple-A-Day” which
the youth.
n In April of 2011, Open House Youth Shelter
exposes and educates the youth to a variety of
received the great honor of being awarded
healthy activities, such as: yoga on the beach,
the UNCW-Watson School of Education
weight lifting, laser tag, tai-chi in the park,
“Youth Razor Walker Award” in recognition of
swimming, ice-skating, karate and basketball.
distinguished service to the youth and children
of North Carolina.
“Open House has given
me a home...there are
people who care about you,
regardless your background.
Everyone is warn and
loving. I’m so grateful to
be here. Open House has
given me a new attitude,
heart, mind and life.
I love this place with
all my heart.”
24
Contributors
Funders/Grantors
Brunswick County
Brunswick County Criminal Justice
Partnership Program (CJPP)
Brunswick County Juvenile Crime
Prevention Council (JCPC)
Brunswick County Drug, DWI
& Mental Health Treatment
Courts
Brunswick Community Foundation
Cape Fear Memorial Foundation
City of Wilmington
Communities in Schools of Cape
Fear
CVS Caremark
Dolphin After-School Enrichment
Program
Enforcing Underage Drinking Laws
(EUDL)
FEMA - Emergency Food & Shelter
Program
Good Shepherd Ministries
iContact
Kate B. Reynolds Charitable Trust
Katherine Kennedy Home
Landfall Foundation
SAMHSA National Institute on
Drug Abuse – Clinical Trials
Network (NIDA-CTN) - via Duke
University
New Hanover County
New Hanover County Department
of Social Services
New Hanover County Drug & DWI
Treatment Courts
NC Coalition Against Sexual
Assault
NC Council for Women/Domestic
Violence Commission
NC Department of Public Health
NC Department of Health &
Human Services - Injury &
Violence Prevention
NC Department of Health &
Human Services – SPF-SIG
& Center for Prevention
Resources
NC Department of Health &
Human Services - SAPTBG /
Block Grant
NC Department of Health &
Human Services – Juvenile
Detention Center
NC Governor’s Crime Commission
New Hanover County Sheriff’s
Office – Gang Task Force
Pender County Schools - Safe
Schools/Healthy Students
Office of Juvenile Justice &
Delinquency Prevention (OJJDP)
Pender County Juvenile Crime
Prevention Council (JCPC)
SAMHSA Center for Substance
Abuse Prevention (CSAP) Drug Free Communities
Southeastern Center for MH/DD/
SAS
East Carolina Behavioral Health
United Way of the Cape Fear Area
US Department of Health
& Human Services Administration for Children
& Families-Family & Youth
Services Bureau
US Department of Housing &
Urban Development (HUD)
Wells Fargo / Wachovia
Foundation
Z. Smith Reynolds Foundation
Business
A Boxed Event
ABRA Auto Body & Glass
Alpha Phi Alpha
Alpha Tau Omega
America’s Mattress
Antioch Holy Church
A Tent Event
Azalea Limousine
Barfield & Associates Realty
Blivet
Blockade Runner & Resort
Bruester’s Real Ice Cream
Brunswick Electric
Brunswick Memorial Hospital ED
Cape Fear Roller Girls
Capt’n Bills Backyard Grill
Carousel Center for Abused
Children
Catlin Engineers & Scientists
Channel Methods
The Charleston Group
Chik-Fil-A-Mayfaire
Chow Bella Cooks, LLC
The City Club at de Rosset
Codington Elementary School
The Community Arts Center
Community Boys & Girls Club
Comprehensive Medical
Associates, PLLC
Corning
Davis Funeral Home-Jordan
Chapel
DDT Outlet
Dosher Memorial Hospital
Drug Safety Alliance, Inc.
East Carolina Bank
El Cerro Grande
Elijah’s
Encore Magazine
Enterprise Holdings Foundation
Enterprise Rent-A-Car
The Fairy Circle
Farmers Supply
Finkelstein’s Music
First Citizens Bank
Fisher & Company, CPAs
Front Street Brewery
The George on the Riverwalk
Game Giant
Garris & Gregory
Greeks United
Hanover Men’s Cuts
Hanover Rehabilitation
Hardwire Tattoo
Hedrick Gardner
Hendrick Honda
Hibachi Bistro
Hilton Garden Inn
Illia designs
Image Promotions
Indochine
Inner Solutions
The Ivy Cottage
JackJack180
Jamaica’s Comfort Zone
Jellybeans Family Skating Center
Johnny Mercer’s Fishing Pier
Katy’s Grill and Bar
Ken Weeden and Associates
Landon & Company Hair Studio
Landscapes Unique
Laney High School
Lanier Parking
Lia Limited Editions, Inc.
Light House Company
Little Cesar’s Pizza-University
Machine Gun
Mama Lou’s, Inc.
Rachel Mann Massage Therapy
Margot in the Nightbox
Maxim Healthcare
MCO Transport
McKay Healing Arts
McKim & Creed
Modern Music
Moe’s Southwest Grill
Moxie Floral Design Studio
Murchison Taylor
Naturally Captured Studio, LLC
NC Collision Solutions, Inc.
Neuromuscular & Postoperative
Pain Relief Therapies
The New Dinosaurs
New Hanover County Health
Department-Clinic Team
New Hanover County Sheriff’s
Office
New Hanover Printing
New Hanover Regional Medical
Center
North Kerr SPALON
Ocean City Chevrolet
Old Brunswick Store
OUTImpact.com
Paint & Play
Palm Garden
Panic Attack-Haunted House
Panoramic Phrase
PAWN USA, Inc.
The Penguin
Perry’s Emporium
Pine Valley Market
Pine Valley Methodist Church
Plast-O-Matic Valves, Inc.
Port City Java
Port City Sports Performance
PORT Human Services
PPD. Inc.
Precious Gems & Jewelry
Progressive Gardens
Projectke Gallery
Red Barn Studio Theater
The Rockin’ Roller Salon
Rountree, Losee and Baldwin, LLP
RSM McGladrey
The Sand Dollar
Silk Road Antiques
Sito Chiropractic
SkipperGraphics Printing & Design
Sl’ainte Irish Pub
St. Jude’s MCC
State Farm Insurance
Summit Plastic Surgery &
Dermatology
Sunrise Broadcasting
Tangerine Hair Designs
Techniques In Motion Dance
Studio
Ted’s Tackle
Ten Pin Alley
Thalian Association
The Audio Lab
They’re Only Mostly Dead
Tidal Creek Cooperative & Food
Market
Trinity Wellness Center
Two Wheeler Dealer
Ultimate Tanning
UNCW Campus and Catering
UNCW Campus Life Facilities
Advisory Board
UNCW CARE
UNCW Centro Hispano
UNCW Graduate Students: CRM
& SOC
UNCW Honors Scholars Program
UNCW One-In-Four
UNCW Panhellenic Council
UNCW Reservations
UNCW Men’s Basketball
UNCW Upperman African
American Cultural Center
UNCW Women’s Studies &
Resource Center
UNCW Women’s Studies Student
Assoc.
UNITED WHFMS
Urban Fitness
USA Investco
USB Financial Services
Velocity Solutions
Wachovia – A Wells Faro Company
Wal-Mart-Leland
Wealth Coach of NC
WILMA
Wilmington Athletic Club
Wilmington Brewers, LLC
Wilmington Health Associates
Wilmington Machinery
Wilmington Phamaceuticals
Wilmington SeaDawgs
Wilmington Water Tours
Wilmington Yoga Center
Wrightsville Bean Co. & Café
Women in the Center
Yellow Dog Discs
Zoe’s Kitchen
Individual
Zac & Celine Adair
Virginia Adams, PhD
Traci Adcock
Maryann Adkins
Sarah Aimone
Janet Allen
Ashley N. Anderson
Becca Anderson
Shawn Arledge
Diana Ashe
Leah W. Ashley
Don Atkins
Tony Atkins
Heily Aktuglu
Dr. Beverly & Robert Atwood
Paula Atwood
Angela Austin
Eugene E. Avidano
Jim Ayers
John & Eileen Balance
Grant Baldwin
Linda Barber
Tom Barber
Jonathan Barfield, Jr.
Troy Baker
Jen Barker
Susan Barry
Deborah Bartholow
Jack Barto
Lorraine Bartro
Cheryl Beall
Autumn Beam
Diane Beard
Rachel Beard
Rod Bell
Bella Vita Salon
Kathryn D. Bennett
Susie & Gregg Bennett
Kathleen Berkeley, Ph.D & Harry
Tuchmayer
Sandy Bills
Steve Bilzi
Bilzi Consulting
Jason Black
Lt. Bobby Blackmon
John Blackwell
Bill Blair
Erin Bond
Julia Boseman and Chrystal
Medlin
Margaret Bowen
Kelci Boyd
Keri Branson
Jerry Brett
Lori Brinkley, MSW, LCSW
Bobby Britt
Michelle Britt
Simon Britton & Family
Mary & Tom Brown
Michael Brown
Vikki D. Brown & Mark
Pasquarette
Josh Broyles
Pat Broyles
Roy Broyles
Kate Bruce & Mark Galizio
Pam Burch
Shawn Burgess
Matthew & Jenifer Burns
Martha C. Byrd
Russell Byrd
Camber Caldwell
Rebecca & Cloe Caldwell
Gene Cannon
Janie Canty-Mitchell
Anna Cappaccio
Aiden Carlson
Pat Carlson
Jimmy Carroll
Patricia Carroll
Tim & Melissa Cartwright
Joseph Carver
Jennifer Casey
Sam Catlett
Rick Catlin
Sarah E. Chambers
Amy Chapman
Jonathan Charleston
Anne Chickering
Michelle Clark
John Clifford
Beth Cline
Steve Coggins
Beth Coleman
Shemekka Coleman
Margaret & Eddie Collins
Patricia Collins
Mike Cordle
Amanda Cosgrove
25
Kathleen S. Cosgrove
Janet Lee Covington
Edward J. Coyne, III
Auley Crouch
Michael Crouse
Rebecca Cumings
Jennifer Czechlewski
Wilma Daniels
Lori Daughtrey
Frankie Daughtrey
Meg Davenport
Fred Davenport
Ben David
Johnsie Davis
Dave and Suzanne Davis
Marianne Davy
Chris Day
L.S. “Bo” Dean and Michael
Freeze
Matthew Demetrious
Stephanie Denning
Judith DeLorenzo
Kezia DePuy
Cedric A. Dickerson
Scott Diggs
Emily Dimsdale
Tom Dodson
Alicia Donatone
Jessica Donnheimer
James & Clay Doxey
Kristen Doyle
Jordan DuBreuil
Tim Duncan
Jennifer Dunn
Joseph Durham
Rhoda Dwight
Barbara Eason
Carole Ellis
Bonnie England
Windy Ezell, MA, LPC
Kim Faglier
Chrissy Falcone
Jacquie Farrow
Dana Fischetti
Laura Floyd
Scott Floyd
Ariel Fowle
Ross Fowle
Kelsey Franklin
Pam Frye
Collyn B. Gaffney
Kristen Gallagher
Melisa Gallison
Janet Ganon
John Gardner
Ashley Garner
Annie Garriga & Cary Kunz
Kyle Garris
Whitney Gibbs
Alexis Giles
Bill Ginna
James Gobble
Kim Gobble
Brian N. Godfrey
Michael Godwin
Rickey Goodwin
Kevin & Natasha Gouge
Emily Gould
Chris Gourd
Chris Grace
Joy Grady
Edward & Lee Graham
Sadie Graham
Donna Green
Jessica Green
William Grennille
Kathy Gresham
Hannah Griesbauer
Mary Grover
David Guanzini
Ann B. Gunn
Zander Guy
Mr. & Mrs. Rodney Hagley
Sean Hagstrom
David R. Hamilton
Rep. Susie Hamilton
Sara Hampton
Christine Hardee
Jacqueline Hardison
Monet Hardison
Oston Hardison
Mr. & Mrs. A.W. Harrell
Connor Harriman
Angela Harris
Jeanne Harris
Atwal Harry
Tammy Hartley
Casey Harttaub
Rachel Harvell
Adrienne Harvey
Amy Hathcock
Susan & William Hawley
Derek M. Hawn
Gene Hayley
LeAnne Herrell
Sherry Henderson
Cindy & Frank Henry
Suzanne Hentz, MD
Cassandra Herion
Jose Hernandez, Ph.D.
Margee Herring
Sara Hesse
Lisa Hill
Ann Hinson
Austin J. Hinton
Josh Hollamon
Peggy Holmes-Hairston
Thomas Holschuh
Ken & Janet Hooks
Tracey Hopkins
Amy Horn
David Huffine
Buffy Hughes
Paula Humphrey
LuEllen Huntley
Barrie & Carol Husch
Lisa Huynh
Sherry Ikalowych, MD, MS
Rep. Frank Iler
Mitzie Isear
Amy Jackson
Andy Jackson
Sandra Jackson
Bob Jalbert
Susan Jalbert
Jeff James
Matt Johnson
Jeff Johnson
Dick Jones
Donna Jones
Felicia Jones
Jones Ford
Andrea Kaniuka
Jon Karschmik
Tori Keaton
Diana Keith
Gail Kelly
Dee Kent
Myron Kessler
Ki Spa
Shannon Killian
Bob King
Bob King Automall
David Kingman
Sam Kinyanjui
Hal Kitchin
Joshua R. Kneeland
Cheri Kornaker
Steve Krasnipol
Alex Kreutzberger
Kirsti Kreutzer
Devon Kuchavik
Gale Kuchavik
Pat Kusek
Kim Lancaster
Hannah LaRonde
Dennis & Brooke Lassiter
Mr. & Mrs. Hunt Leavitt
Amber Lee
Amy Leigh
Deborah Leisey
Jeff Lesley
Jaime Lima
Madeline Lima
Valerie Lingo
Kate Lomask
Tim Lombardi
Philicia Long
Wendy Long
Howard & Elisabeth Loving
Natalie Malek
Mr. & Mrs. Bernie Malman
Gina Marasko
Brittany Marshall
Marshall Dental
Lee Martin
Patricia Mason
Christi Matson
Gunnar Matthews
Rep. Danny McComas
Dick & Bobbie McGraw
Michael Mckean
Herb & Gina McKim
Katharine McKnight
Dickson McLean
Regina Mcleod
Rev. John McLaughlin
Sheriff Ed McMahon
Andy McVey
Lynda Merry
Carol Meyers
Craig Michael
Lomari & CJ Miles
Ashley Miller
Tanya Millhouse
Phillip Mills
Mr. & Mrs. Harmon Mishoe
Dennis Moeller
Emma Moore
Teresa Moore
Thomas Moore
Janet Monterose
Tikila Morgan-Perry
Halee Morris
Mayah Morris
Melissa Morris
Ed Morton
Heather Mueller
Shane Murphy
Phyllis Murray
John P. Musser
Emma Nelson
Mariah Nelson
Zach Noble
Nora Noel, Ph.D.
Richard Ogle, Ph.D.
Lynn O’Connell
Mr. & Mrs. Kevin O’Grady
Khalilah Olokunola
Margie L. Ozier
Laura Padgett
David Ward Page
Liz Page
Mike Palanza
Peggy Pancoe-Rosoff
Micheal Parks
Heidi Paulson
Carl John Parkinson
Katie Peel, Ph.D.
Oriana Perez
Allen Perry
Jeff Petro
Aisha Phillips
Amy Phillips
Mr. & Mrs. Kenneth Pleva
Thom Potratz
Stacie Poulin
Sandy Powell
Beth Quinn
Tracey Ray
Randy Reeves
Amanda Register
Julie Renee
Fidias Reyes
Sean Reynolds
Mr. & Mrs. Haskell Rhett
Mr. & Mrs. Nick Rhodes
Edward J. Ricciardeli, MD
Terry Richardson
Susan Ritchie
Alexis Roberts
Chadwick L. Roberts, Ph.D.
Eryn Roberts
Travis Robinson
Kurt Roehrig
Sarah Rogers
Chance Romel
Mr. & Mrs. Sam Rose
Glenn F. Rosenbloom
Evenson Ross
Kathy Ross
Sarah Rowe
Shelly Roy
Hannah M. Rutherford
Page Rutledge
Barbara Sabatini
Mayor Bill Saffo
Sharon Sandberg
Sherron San Martino
Ozzy Santos
Holli Saperstein
Emma Saunders
Tom Savidge
Susan Savia
Michelle Scatton-Tessier, Ph.D.
Amy Schlag
Chuck Schoninger
April Scott
Amanda Seller
Rob Setzer
Sonja Shanley, MD
Bruce Shell
Ann Sherman-Skiba
Tyler Shumate
Jess Simmons
Rachel N. Spear
Silver Judas
Elizabeth A. Simpson
Kirk Singer
Brittany Sobolewski
Stacy C. Smaltz, DDS
Dale Smith
Mr. & Mrs. David Smith
Drewe Smith
Helen Smith
Ron Sparks
Dave Spencer
Bruce & Monique Stenquist
Ashley Stephens
Brent Stimmel
Phillip Stine
Joey Stoker
Jamey Stone
Blake Stowers
Adrienne Stran
Walter Strickley
Suzanne Strum
Mr. & Mrs. Clyde Stunson
Peggy Styes
Matt Sulkey
Erin Sullivan
Jean-Anne Sutherland
Cheryl Sutton
Mr. & Mrs. Jay Talbert
Gerry L. Taylor
Benjy Templeton
Jason R. Thigpen
Elizabeth D. Thomas
Karen Thompson
Mark Todd
Randy Tomsic
Gaines Townsend
Dr. & Mrs. Richard Trotta
Anne Tucker
Maleia Tumolo
Amanda Turner
Charlon Turner
John Tyer
Brian Victor
Justin Vida
Crystal Vitous
Eric Wagy
Andrea Walker
Mike Wallace
Sarah Walsh
Courtney Ward
Tranell Waterman
Barbara Waxman
Bambi Weavil
Ken Weeden
Jonathan Weiss
Frances Weller
Katherine S. Weller
Margaret Weller-Stargell
Amanda Welliver
Harold Wells
Pamela Wenning, FNP
Mike Wentworth
Lucille Whedbee
Phil White
Hon. Robin Wicks-Robinson
Susan Willetts
Jeremy Williams
Annette C. Williamson
P. Kevin Williamson
Larry Winslow
Chris M. Wright
Shannon Wright
Tasha Yarolin
Mr. & Mrs. Chick Young
Coastal Horizons Center, Inc.
Willie Stargell Office Park
615 Shipyard Boulevard
Wilmington, NC 28412
910.790.0187 phone • 910.790.0189 fax
www.coastalhorizons.org