COPYRIGHT 1997 - The Patriot Systems Ltd. Patriot Alarm Monitoring Automation Package is licensed for use on one
computer, by the original person, or company, or organization whose name is registered with Patriot Systems Ltd. Additional
licenses must be purchased for use on any computer after the first unless a multi user license has been purchased that
entitles use of that software on a local area computer network at the one physical site.
DISCLAIMER - This publication supports the Patriot Alarm Monitoring Automation Package and although all care has been
taken it is possible the Tutorial contains technical or typographical errors. Patriot Systems Ltd provides this publication “as is”
without warranty of any kind either expressed or implied.
LICENCE AGREEMENT - A condition of the Patriot Alarm Monitoring Automation Software license is that the license holders
will only use Patriot Software at sites where the license holders are completely satisfied that the software meets their
requirements. Users must test the software to ensure the software is suitable for their requirements and for the receiving
equipment and signal formats logged by their site. There is no implied or express warranty that the software will perform any
other function or receive any other format.
The manufacturer or his agents take no responsibility for any damage, financial loss or injury caused to any equipment,
property or persons resulting from the incorrect or correct use of the Patriot Alarm Monitoring Automation software or
other equipment supplied. The user assumes all responsibility and liability in the use of the Patriot software.
Patriot Systems Limited
www.patriotsystems.com
Welcome
Thank you for choosing Patriot, the most advanced alarm monitoring automation program
available today. This quick start guide has two sections:
1. Quick installation guide. This will help you install Patriot 6 and if required, SQL Express.
2. Using Patriot Software This provides a quick overview of client maintenance and alarm
processing.
Patriot is easy to use, very flexible and powerful. Once you have completed and understood the
quick start guide you can move on to studying and using all of Patriot’s innovative features.
Requirements
The demo version will run on current Microsoft windows platforms including: Microsoft
Windows 7 Professional/Ultimate and Windows 8. (Patriot can also be run in Microsoft
Windows Server 2008/2012/2014 environments but workstation platforms are ideal for
evaluation purposes.)
Processor - Pentium, or AMD equivalent (multi core preferred)
Windows server 2008/2012/2014, 7 Pro/Ultimate, Windows 8 Pro.
4.0 GB
80GB+ HDD SATA/IDE/SAS/SCSI (RAID 1 recommended)
Windows Modem for quick dial
1 serial port per alarm receiver and GSM sender
1 Printer port
USB Ports
10/100/1000 Ethernet
PCI Sound Card & Speakers
CD R/W
Minimum Screen Resolution: 1280x800
Broadband internet connection (recommended)
Installing Patriot
Patriot can be downloaded from the website or installed from the installation CD or USB.
If installing from the Patriot web site, download the Patriot Installer application and run as an
administrator. A dialogue box will advise you that the Patriot Installer is being set up.
When you run the installer, you will be guided through the installation of the Patriot 6 demo
and optionally, MS SQL 2005 Express.
Agree to the Patriot terms and conditions.
Select your language.
If you already have SQL installed on the target computer clicking ‘Yes’ will enable you to
immediately install Patriot.
Clicking ‘No’ will allow you to either select to Download SQL Server of continue without SQL.
(SQL is needed so will need to be installed following one of our SQL Guides)
Click the button to download MS SQL 2005 Express and install from the download.
Once the SQL installation is complete click the green Next arrow to continue and the wizard will
then install and start the Patriot Data Service.
Then the Patriot Task Service
And finally the Patriot Client
Once installation is complete, click the finished button. This will exit the installer and return you
to Windows ready to run Patriot 6.
Using Patriot Software
This guide will help you quickly understand the key aspects of Patriot Alarm Automation
software.
It will give you an overview of Patriot and introduce concepts which are covered in more detail
in the Patriot user guide and Patriot tutorial included on the installation CD.
Log In to Patriot:
Click on the Patriot Icon on the Windows desktop and use the sa account to log in to Patriot.
When first installed the default Patriot Log in is,
User: sa
Password: sa
This account has access to all of Patriot’s features.
You’ll be presented with the opening screen and you’re ready to see how to use Patriot in your
monitoring station.
At this stage Patriot will be licensed with a demo registration. Contact Patriot
sales@patriotsystems.com or your nearest distributor if you need a full license or you want to
evaluate any of Patriot’s optional modules.
The Patriot Menu
All Patriot’s key functions can be accessed using the menu balls at the foot of the Window.
Monitoring with Patriot
This section will show you how to view and maintain site details, insert alarm and other signals
into the database for training purposes and how to respond to alarm and other activations.
Viewing and Maintaining Client Site details
The Search Clients button opens a Client Search browse. If you are using the demo data
provided, the list will be populated with client sites. The Search field can be used to search for
sites either by ID or alphabetically.
Clicking on a site name will display its details on screen. Select 0003 George’s Workshop. This is
a typical alarm client site.
The Workspace bar at the top of the screen lets you keep track of which windows you have
open.
The menu to the left of the client window gives you access to all client site
detail. Monitoring station administrators can control which items operators
of groups of operators can see.
Controls at the foot of the menu allow you to save or cancel changes.
Select the Contact option from the maintenance menu to see George’s Workshop contact
details.
The Client ID is the customer’s alarm panel number and this detail is usually provided by the
alarm installer. The Area information is used when configuring larger sites and the Port ID
allows Patriot to cater for duplicate panel numbers.
Quick dial icons to the right of the phone number fields allow operators to dial the
numbers with one mouse click.
Note that the City/Town, County and Country fields have lookup facilities. Clicking on the arrow
at the right of the field will enable you to select from a list. You can add to and edit the list if
necessary.
Select the item you need by double clicking with the mouse.
Password and key details are also retained in the contact area.
Schedules
Selecting Schedules from the menu to the left allows you to define Late to Open/Close and
Open/Close Out of Hours parameters. Special holiday requirements can be specified too.
Schedule details are included for George’s Workshop.
Tests
Advanced features such as no signals monitoring and IP polling are configured in in the Tests
window. Sites may also be placed on test for installation and maintenance purposes.
Users
Select the Users menu item at the left of the screen. Users are people who are relevant to the
site and the list can, for example, include response personnel, key holders, police and fire
departments. These are ‘User Type’s and each User can have one selected and these will be
used when generating the Response List that operators follow to respond to an alarm. You can
create your own User Types.
Users can be global or individual to a site. Phone, mobile and e-mail details ensure that
operators have maximum contact options.
Zones
After adding User details, click the Zones menu item. Zones usually have a PIR, panic alarm,
camera or other device associated with them. Zones names help operators give response
team’s clear direction as to where an event has occurred.
The Test Mode button enables a Zone to be excluded from operator focus while maintenance
or other work is being carried out.
You will see that on the George’s Workshop site, three Zones are defined.
Maintenance - Panel Types
Create and configure all the common alarm panels that are used by your clients and stations.
Panel settings including Type Template can be setup on each Panel Type which will
automatically populate the Client/Site Event Types template. This saves time setting up each
client’s Event Types, New Clients Event Type Templates and Panel details can be setup by
quickly selecting these pre setup Panel Types.
Event Types
Patriot uses Event Type templates to make it simple to monitor the widest range of client alarm
equipment and alarm receivers. The templates are predefined but you can also create your own
for specialized requirements. Event Types can be set automatically by selecting an Alarm Panel
or you can manually select a template in the Event Types Tab.
Select Event Types from the menu at left of the screen
The template for this site is selected in the Signal Interpretation area at the top of the window.
The industry standard Contact ID template CID-01 is selected for George’s Workshop.
Once the template is selected, the Signal Types included in it will be listed in the detail area of
the window. Clicking on any Type will display its properties to the right.
Action Plans
Each Signal Type has an Action Plan associated with it. This determines what action Patriot will
initiate when a signal is received. The Action plan can define whether a signal is simply filed in
the Patriot data base or creates alarm activation for operator response.
Action plans are very powerful - they determine alarm priority, define notification details and
determine the Global Response Plan which generates the Response List for Alarm Response.
Each Action Plan can have one Global Response Plan.
Global Response Plans
To setup the Global Response Plans go to Maintenance-> General-> Response Plans
Response Plans are an ordered list of User Types.
Global Response Plans will include all the most general response plans your station will use.
Enter an appropriate name for each Response Plan then add and order the User Types and
select their order.
Client Response
Client Response Plans OVERRIDE the Global Response Plans. This means if a Client Response Plan is
selected then the Response List will generate based on the Client Response Plan rather than the Global
Response Plan for that Action Plan. If there is no Client Level Response Plan then the Global Response
Plan will be used.
There are two ways in which you can OVERRIDE Global OR Dealer Level Response Plans at the Client
Level. You can OVERRIDE at the Client Level by Type or User and this OVERRIDE button is found at the
bottom on the Response Window after selecting the Action Plan you want to OVERRIDE.
OVERRIDE by ‘Type’ means you can select a different Global Response Plan you have setup.
OVERRIDE by ‘User’ allows you to change the Users and their Order and completely customize the
Response Plan.
Billing
This menu item enables integration or data export to accounting packages to be configured.
Processing an Alarm in Patriot
Patriot stores and analyses all signals received from your alarm receivers. When a Response
Plan requires operator attention or other task such as automatic text messaging, Patriot will
initiate an alarm handling process. (Signals which don’t require intervention are simply logged
to the Patriot database.)
To see how this works we can manually insert a signal into the Patriot database for George’s
Workshop.
Click the Monitoring Menu button at the foot of the screen and select the Signals
option from the monitoring menu.
Signals that have been received for all alarm clients are listed in the signals window and
highlighting any one will expand the signal and display all relevant details.
Click the Insert button at the foot of the signals list
We will insert a Contact ID burglary signal (132) coming from Zone 1- the Workshop - for site ID
0003 – George’s Workshop.
Click the save button bottom left of the signal insertion window to complete the process. You
will see that a burglary event is inserted into the signals table and shows in the Signals window.
An audible cue alerts operators to the activation, and an indicator is presented in the signal
banner at the right hand side of the screen. This is visible no matter which Patriot screen you
are in. Further information about the signal when the signal is highlighted and the signal box
expands.
Note that the signal Type and the Zone are clearly identified using the definitions in the site
details and Types template. The colour and Icon type in the signal banner are determined by
the Action Plan associated with the signal - in this case a Medium Priority Action Plan.
Processing the Activation
Click the Monitoring Menu button at the foot of the screen and select the Current
Activations option from the monitoring menu.
This opens the Current Activations window. This is the screen that most operators will use
during normal monitoring operations. This window shows only those signals which are
associated with Response Plans which require operator intervention.
Highlighting an activation presents its details to the right.
Double clicking any activation in the list opens an Activation window for that event.
Site and incident details for the activation are shown to the left of the
window. In this case a burglary in the workshop at the George’s
Workshop site.
Users allocated to the Response Plan associated with a Burglary for
George’s Workshop are shown in list to the right. Clicking on any user
will display additional information. Where a number of users are
defined, the list can be scrolled.
As the alarm handling proceeds, the operator completes checkboxes
to quickly record user contacts and attends. As each box is checked,
the contact is recorded in the Patriot database and the activity is
shown in the Response Notes area of the Window. Quick dial icons
enable all calls to be dialled automatically ensuring accuracy and efficiency.
When the event is attended the reason is selected from a predefined list. Response charges
can also be selected.
The progress of the response process is recorded in Patriot’s signal table for reporting and
analysis.
Each event in the response process can be reviewed in the Response Notes area.
Activations can be placed on ‘Hold’ or put to ‘Sleep’ using the control buttons
bottom left of the menu panel.
The ‘Hold’ button stamps the activation listing with the operator ID (in this case sa), changes
the icon associated with the activation from flashing to steady and changes the activation
sound cue to an on- hold tone.
The ‘Sleep’ button prompts the operator for a sleep period.
When put to sleep, the Activation notification is removed from the Activation list and the
audible cue is suspended. Once the sleep period has elapsed, the activation is returned to the
Activations list and the audible cue recommences.
Activations that have been put to sleep can be viewed by selecting the Sleeping option at the
top of the Activations list
Once alarm processing is complete, the event is finalized using the complete button at
the foot of the activation listing.
Every step in the process is logged by Patriot and available for inclusion in manually or
automatically generated reports.
The Quick Start guide provides a quick overview of client maintenance and
alarm processing functions. You are encouraged to now work through the
Patriot 6 Tutorial to gain a more in depth understanding of the power,
flexibility and ease of use of Patriot 6