April/May/June 2014 Spring Workshop Catalog Computer Courses Introduction to Computing (16 hour course) APRIL, MAY Prerequisite: None Jobs today require you to know how to use a computer. This training introduces basic keyboarding techniques to create professional looking documents. You will learn: how to create, develop, enhance and save Word documents to create easy to use spreadsheets in Excel how to create dynamic presentation in PowerPoint including inserting text, ClipArt, sounds, and animation effects what the different icons mean in Outlook how to efficiently use your inbox to get organized how to create your resume; get your own e‐mail address, and how to do online Job Searches. to apply for jobs online (soft copy) and on paper (hard copy) MS Access, Basic (16 hour class) APRIL Prerequisites: Introduction to Computer Class or basic computer knowledge Whether you're a novice or an experienced database user, this course will show you how to harness the full power of Microsoft Access 2010. You'll: learn to create and customize tables build relationships between tables to eliminate redundancies and lessen data entry time discover how to achieve huge reductions in data entry errors by setting default values, creating validation rules, and building input masks learn how to make your database more user-friendly with custom data entry forms, smart lists, and other sophisticated controls retrieve exactly what you need from your database with powerful queries and reports start automating routine tasks with labor-saving macros MS Access, Intermediate (16 hour class) JUNE Prerequisites: MS Access Basic workshop or equivalent experience. Microsoft Access 2007 customers will learn the purpose, advantages, and terminology of the relational database program. You will create and relate tables, the basic building blocks of an Access relational database. You’ll also navigate, enter, update, preview, and print data. Upon completion of this workshop, the participant will be able to: examine relational database, design related tables, create one-to-many relationships, create lookup fields modify text, number, currency, date/time fields, modify validation properties, and create attachment fields build select queries, develop AND-OR criteria, build crosstab, summary, PivotTables, and Pivot Charts create and modify sub-forms, create split forms, add tab, combo box for data entry, add combo box to find records, add option groups and command buttons create summary reports, create parameter reports, apply conditional formatting, and add lines use the format painter and auto-formats, add sub-reports, modify section properties, and use domain functions Microsoft Excel Basics (16 hour course) APRIL, MAY, JUNE Prerequisites: Introduction to Computer Class OR basic computer knowledge Learn how: to increase efficiency and add value in the workplace by creating and using data spreadsheets for everything from report compilation data to budget tracking. This course covers the basic functions and features of Excel 2010. Microsoft Excel 2010 Intermediate (16 hour course) APRIL, MAY JUNE Prerequisites: MS Excel Basic workshop OR equivalent experience. This course builds on the skills and concepts taught in Microsoft Excel 2010 Basics. Students will learn how : to use multiple worksheets and workbooks efficiently work with more advanced formatting options including styles, themes, backgrounds, and watermarks to create outlines and subtotals, create and apply cell names, and work with lists and tables to save workbooks as web pages, insert and edit hyperlinks, and save a workbook as a PDF file. This course also covers advanced charting techniques; worksheet auditing and protection; file sharing and merging; and workbook templates. Microsoft Excel Advance (16 hour course) APRIL, MAY, JUNE Prerequisites: MS Excel Intermediate workshop OR equivalent experience. This course builds on the skills and concepts taught in Microsoft Excel 2010 Intermediate . Students will learn: advanced formulas, as well as lookup functions such as VLOOKUP, MATCH, and INDEX. about data validation and database functions such as DSUM how to work with PivotTables and Pivot Charts to import and export data Microsoft PowerPoint Basic (16 hour course) APRIL, MAY, JUNE Prerequisites: Introduction to Computer Class OR basic computer knowledge This course teaches you the basics of PowerPoint. You will learn how to: create and save on-screen slide shows create slides for transparencies create handouts publish your PowerPoint presentation to the Web Microsoft PowerPoint Intermediate (16 hour course) APRIL, JUNE Prerequisites: MS PowerPoint Basic workshop OR equivalent experience. This course builds on MS PowerPoint Basic. Participants will learn to: draw format connectors, customize animation effects, create custom slide layouts, format master text, adjust text objects, and customize handout and notes masters work with charts in PowerPoint, customize chart layouts, animate charts, embed an Excel chart, link an Excel worksheet, and update a linked excel worksheet create custom tables, design and format Smart Art graphics, insert animations, insert sounds, use macros, add action buttons, and insert a hyperlink use templates and add comments, send and review presentations, use advanced slide show options, create a custom show, package a presentation, and create a photo album Microsoft PowerPoint Advanced (16 hour course) APRIL Prerequisites: MS PowerPoint Intermediate OR equivalent experience This course builds on MS PowerPoint Intermediate. Participants will learn: how to customize slide masters advanced formatting for text boxes, Smart Art, inserting and modifying shapes, and creating handouts by exporting to Microsoft Word How to draw and adjust a table, insert graphics and other objects and link or embed a spreadsheet or a chart Present sections and photo albums including creating sections and custom slide shows Computer Courses (cont’d) MS Project 2007 Basic (16 hour course) JUNE Prerequisites: Introduction to Computer Class OR basic computer knowledge Microsoft Project 2007 Basic will simplify, consolidate, and streamline your work of planning projects, managing resources and budgets, and tracking progress of a project. Participant will learn: Project’s basic features to create project task lists to use Project to manage resources to track, analyze, and filter projects communicate the status of multi-projects, share data, and link tasks MS Project 2007 Intermediate (16 hour course) MAY Prerequisites: MS Project Basic workshop OR equivalent experience. In this class you will become familiar with the menus, views, charts, tools and the ribbon UI of Project 2007. You will learn how to create and manage simple projects work with tasks and project calendars and create basic reports update projects, actual values, completion percentage, actual work and actual costs view project statistics, costs, and a project critical path check duration and work variance, Identify slipped tasks save an interim plan and sort a report, define report contents, and create a visual report MS Project 2007 Advanced (16 hour course) JUNE Prerequisites: MS Project Basic workshop OR equivalent experience. In this class you will learn advanced concepts and applications using Microsoft Project 2010. It will also help more experienced users with advance concepts such as reports, WBS code, shapes, and macros. You will also learn: the application of variance customizing Project options working with baselines and multiple projects working with graphics calculating project cost filtering, sorting and grouping information MS Publisher Basic (16 hour course) APRIL Prerequisites: Introduction to Computer Class OR basic computer knowledge In this course, you'll learn to: use Microsoft Publisher 2010 to create impressive publications such as newsletters, fliers, letterheads, and brochures navigate the Publisher workspace using the ribbon, and how to access both local and online Publisher templates create and manage text, pictures, graphics, and other elements, such as tables and shapes, and see how you can use these different components to create a variety of documents create documents from scratch and how to modify existing templates so you can create customized documents more easily to print your publications and to share Publisher documents electronically Computer Courses (cont’d) MS Publisher Basic (16 hour course) APRIL Prerequisites: Introduction to Computer Class OR basic computer knowledge In this course, you'll learn to: use Microsoft Publisher 2010 to create impressive publications such as newsletters, fliers, letterheads, and brochures navigate the Publisher workspace using the ribbon, and how to access both local and online Publisher templates create and manage text, pictures, graphics, and other elements, such as tables and shapes, and see how you can use these different components to create a variety of documents create documents from scratch and how to modify existing templates so you can create customized documents more easily to print your publications and to share Publisher documents electronically MS Publisher, Intermediate (16 hour course) APRIL Prerequisites: MS Publisher Basic workshop or equivalent experience. Upon completion of this workshop, you will be able to: apply, modify, and change a format into style, create columns, adjust text overflow, add drop caps, create reversed text critique publication, strengthen publication text, rearrange elements, modify objects, refine page, and experiment with design elements add pages, delete pages, work with a master page, create a header and footer, add page numbers, edit a story, modify table of contents create labels Microsoft Word 2010 Basics (16 hour course) APRIL, MAY, JUNE, Prerequisites: Introduction to Computer Class OR basic computer knowledge This course covers the basic functions and features of Word 2010. Students will learn how to enter, edit text, save, and browse documents enhance the appearance of a document by using various formatting options create tables, insert headers and footers, proof and print documents, and insert graphics Microsoft Word 2010 Intermediate (16 hour course) APRIL, MAY, JUNE Prerequisites: MS Word Basic workshop OR equivalent experience. This course is designed for individuals who wish to learn more of Microsoft Word 2010. It builds on the skills and concepts taught in Word 2010 Basic. Students will learn how to create and modify styles, create and format sections, work with columns, format tables, print labels and envelopes use templates, work with graphics and web features such as hyperlinks Microsoft Word 2010 Advance (16 hour course) APRIL, MAY, JUNE Prerequisites: MS Word Intermediate workshop OR equivalent experience Take your document word processing to the next level! Students will learn how to create mail merges, mailing labels and envelopes work with objects and document backgrounds, forms, and macros customize the quick access toolbar and keyboard shortcuts work with long document features such as table of contents, indexes, and bibliographies QuickBooks 2013 Basic (16 hour course) APRIL, JUNE Prerequisites: Introduction to Computer Class OR basic computer knowledge QuickBooks is a small business accounting package that organizes and tracks finances in one place. QuickBooks displays a snapshot of business information, prints checks, issues purchase orders, tracks inventory, pays employees, and bills customers. In our QuickBooks training, you’ll learn how to: generate and interpret business reports to gain business insight on financial, customer, vendor, product, and employee information bank with QuickBooks work with lists and manage and invoice customers Computer Courses (cont’d) QuickBooks 2013 Intermediate (16 hour course) JUNE Prerequisites: MS QuickBooks Basic workshop OR equivalent experience. In this course, you’ll go beyond the basic introductory concepts and learn how to manage vendors and pay bills track inventory run payroll use QuickBooks Reports perform QuickBooks maintenance customize QuickBooks QuickBooks 2013 Advanced (16 hour course) MAY, JUNE Prerequisites: MS Quickbooks Intermediate workshop OR equivalent experience. The QuickBooks 2013 Advanced course will provide an opportunity for hands-on practice of the software fundamentals introduced in the Basic and Intermediate courses. Students will navigate the software to accomplish common business tasks and work independently to complete exercises using sample business scenarios. In this course, you will explore preferences, troubleshooting, and core functions of the software. Upon completion of this workshop, you will be able to: create a company file perform data entry tasks to input customer & vendor records import and Export data to populate lists and run reports use the Layout Designer to customize templates and forms perform maintenance and create backup company files Social Media 101 (12 hour course) APRIL, MAY, JUNE Prerequisites: MS Word OR basic computer knowledge In this workshop customers will learn about the following media applications: LinkedIn, Facebook, Branch out, and Twitter. Learn how to set up your home page use social media as a job searching tool use these programs as available resources and another method to find your next job Web 2.0: Maximizing Your Online Networking (4 hour course) MAY, JUNE Prerequisites: Participants must have an email account that can be accessed at work2future, a LinkedIn account, and a www.wemeus.com account prior to coming to class. You will learn to: leverage different web applications to build a wider and stronger network and improve the effectiveness of their job search and follow-up skills configure and integrate the use of LinkedIn, LinkSV, WeMeUs, Twitter and Facebook as well as other social media resources into your networking maximize social media use to find new and hidden opportunities through improved networks increasing the effectiveness of your job search and career advancement process Web 2.0 Advanced: Hands On Application Lab (4 hour course) MAY, JUNE Prerequisites: Web 2.0 Basic and Participants must have an email account that can be accessed at work2future, a LinkedIn account, and a www.wemeus.com account prior to coming to class. This hands-on lab will allow you to: improve your LinkedIn profile to achieve 95% completeness improve LinkedIn Summary and Specialties sections further use WeMeUs to inform your network and track your job research do a real job search using LinkedIn, LinkSV, WeMeUs, and other available resources Job Readiness Courses Career Café (2 hour course) APRIL, MAY, JUNE Prerequisites: Job Search Emergency Kit Hone your networking skills in a safe, friendly environment every Friday from 10:00 am to Noon. Career Café is a highly interactive networking session where participants offer job leads and share job search advice with one another. Guest speakers are often present; including recruiters, corporate HR professionals, and motivational speakers. This is the perfect setting for perfecting your “one minute personal commercial,” gaining insights into what Silicon Valley employers are looking for, and expanding your personal network. Get Back Into the Game (15 hour course) APRIL Prerequisites: None Do you have a resume, but it’s not generating the activity you were hoping for? In this workshop you will learn: what employers are looking for in candidates how to critique your resume how to create a stronger profile/summary statement and more powerful bullets in your resume and cover letter how to research companies and understand their culture. strategies to more effectively manage your search to reduce burn-out and improve your success rate how to assess whether you could benefit from using Linked-In. to successfully conduct phone interviews. Emotional Intelligence (16 hour course) MAY Prerequisites: None Emotional intelligence, (EQ), is the ability to be aware of and to manage emotions and relationships. It is a pivotal factor in personal and professional success. Your EQ—your ability to connect with others and manage your emotions and the emotions of others— will be a determining factor in how successful you are in life. This workshop will provide: insight, skills, and tools that make the most effective use of differences and leverage the power of emotions to increase your personal effectiveness. Job Search Emergency Kit (16 hour course) MAY This is an intensive two day job readiness package. You must sign up for both days. Prerequisites: None Part I. Resume Development In this workshop you will learn the basics of resume development including the purpose of a resume; how to organize your expertise; components of effective resumes and techniques to stand above the competition. You will receive answers to your specific questions from an experienced career consultant. Part II. Identifying Transferable Skills If you are transitioning out of one field into another or looking to move up the career ladder, it will be important to identify those skills you developed in either the old job or your current one that are useful in the position you now want. In this class we will talk about the past— your best talents, interests, and skills and the value you can bring to your next employer or next role within the company. Part III. Networking While social networking may be all the rage, it doesn’t beat the power of a face-to-face conversation. So you need to walk away from the computer and get out of the house! Networking allows you to advertise your enthusiasm, curiosity, and ability to listen. Doing so with a positive “can do” attitude projects a powerful image of you as someone who can easily communicate one-on-one and work side-by-side in a team environment. In this lively workshop you will learn skills and tools that improve the effectiveness of your networking and job related conversations. Develop a conversation opener, transitional statement, and a success story. Topics include the 60 second elevator pitch, targeting employers, informational Job Readiness Courses cont’d Job Search Emergency Kit (continued) Part IV. Interview Skills In this workshop participants gain an understanding of the hiring agenda and how to make the right first impression with a potential new employer. The basic components of what to do before, during, and after the interview are covered in detail. Participants learn how to research in advance, prepare mentally and emotionally, communicate with confidence, handle tough questions and conduct appropriate follow up. Other interview formats such telephone and Skype are also addressed. Next Job – Better Wages (24 hour course) MAY, JUNE Prerequisites: None In this hands-on workshop learn: how to develop your resume, job search methods that work, application (internet & paper) development, and how to prepare for and answer interview questions. basic PC Applications – Word, Internet Job Search, and e‐mail basic communication and writing skills Job Readiness Courses cont’d Networking Opportunities You must be registered in advance to attend the following workshops. Please see a Talent Coach to sign up. Career Café (2 hour course) APRIL, MAY, JUNE Prerequisites: Job Search Emergency Kit OR Tool Box Networking – Some “lucky” individuals love the grip and grin exchange of information with strangers while others are filled with terror at the mere thought of attending a networking event. Now’s your chance to hone your networking skills in a safe, friendly environment every Friday from 10:00 am to Noon. Career Café is a highly interactive networking session where participants offer job leads and share job search advice with one another. Guest speakers are often present; including recruiters, corporate HR professionals, and motivational speakers. This is the perfect setting for perfecting your “one minute personal commercial,” gaining insights into what Silicon Valley employers are looking for and expanding your personal network. interviewing, and online networking. Topics Include: What is Networking? The Reactive/Visible Job Market Skill Upgrade Courses NEW Bookkeeping and Accounting Basic (20 hour course) APRIL, MAY, JUNE Prerequisites: Basic computer knowledge and Excel experience required In this workshop you will be introduced to concepts, terminology and practices of basic bookkeeping. You will learn how documents such as invoices, purchase orders, receipts, bank deposit slips and pay checks represent transactions that help companies maintain control and improve performance. Upon completion of this workshop you will be able to describe: the accounting equation: Assets = Liabilities + Equity cash basis accounting versus accrual accounting basic accounting terminology and concepts elements of the balance sheet and profit and loss statement the difference between customers, vendors, and employees purchase orders, invoices, receipts, and checks the Chart of Accounts computerized accounting NEW Bookkeeping and Accounting Intermediate APRIL, JUNE Prerequisite: Basic computer knowledge and Excel experience required. Bookkeeping and Accounting Basic In the Intermediate Bookkeeping and Accounting workshop you will learn how the recording of financial transaction leads to the management of an organization’s finances. After delving deeper into the Balance Sheet, Profit and Loss Statement, and Cash Flow Statement, you will learn the bookkeeping process from start to finish. Upon completion of this workshop you will be able to describe: intermediate accounting terminology and concepts Generally Accepted Accounting Principles (GAAP) double entry accounting theory and practice (debits and credits and T-accounts) key journals and the general ledger the accounting cycle NEW Bookkeeping and Accounting Advanced MAY, JUNE Prerequisite: Basic computer knowledge and Excel experience required. Bookkeeping and Accounting Intermediate In the Advanced Bookkeeping and Accounting workshop you will learn more concepts and techniques that may require interactions with accountants and financial analysts. As bookkeepers record underlying transactions it is useful to understand how the information is used by others in the organization, including management. Upon completion of this workshop you will be able to describe: financial reporting and break-even analysis payroll, hiring, inventory, and asset accounting taxes financial controls budgeting Capital budgeting techniques Business Writing (24 hour course) MAY, JUNE Prerequisites: None Sales proposals, meeting minutes, reports, employee announcements—your written communication can make or break your professional reputation. Communication happens only when you write something that somebody else can read and understand. Learn how: to use words and concepts that mean the same thing to you and to your readers the use of conventions of standard sentence structure can improve your writing to write clearly to a variety of different audiences which boost your credibility and career potential. Skill Upgrade Courses cont’d Understanding the 21st Century Workplace (24 hour course) June Prerequisites: None This 3-part course will help you understand the various generations present at work, what motivates them, and how to work together. Part I: Understanding Teams Teams have become a principal building block of the strategy of successful organizations. The Myers Briggs Type Indicator instrument is used by many organizations to support team building. When you understand your “type” preferences, you are better able to approach your work in a manner that best suits your style, including your team participation. In this session you will learn: how to identify your personality preferences and their influences on your behaviors to identify team member personality differences using the MyerBriggs Testing Instrument (MBTI) so that you can leverage your own and your team’s strengths. methods for adapting to differences in others’ styles how to improve communication, reduce conflict, and enhance teamwork Part II: Celebrating Diversity in the Workplace In the past 10 years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals. In order for a workplace to succeed, employees must be able to appreciate and celebrate those differences. In this session you will learn: the definitions of diversity and related terms politically correct language the four cornerstones of diversity the STOP technique methods for dealing with and preventing discrimination preventing discrimination how to manage a diverse work environment Part III. Coaching and Mentoring for the 21st Century In this session you will learn: The definitions of coaching and mentoring, and the GROW model to identify and set appropriate goals using the SMART technique of goal setting to identify the steps necessary to define the current state of reality of an employee’s situation, define options, and develop a plan of action that motivates the employee to identify the benefits of building and fostering trust with your employee to identify and overcoming common obstacles to the growth and development of your employee to determine when coaching is at an end and how to transition your employee to new growth opportunities to identify the difference between mentoring and coaching Skill Upgrade Courses (cont’d) Leadership Boot Camp (40 hour course) MAY Prerequisites: None Learn the essential skills for effective leadership positions (team leaders, supervisors, managers, and individual contributors). In this highly interactive Boot Camp you will learn: the difference between being a leader and a manager how to build interdependent relationships and leverage one-on-one meetings for optimal results all the critical competencies of basic leadership excellence Presentation Survival Skills (16 hour course) JUNE Prerequisites: None A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this workshop, you will master the skills that will make you a better speaker and presenter. Project Management Fundamentals (24 hour course) APRIL, JUNE Prerequisites: None Project management isn’t just for construction engineers and military logistics experts. Today, in addition to “regular” job duties, managers, supervisors, and team leads are often expected to take on extra assignments—and to get that additional job done well, under budget, and on time. This 24 hour course will familiarize you with the most common terms and the most current thinking about project management. Technical Writing (16 hour course) APRIL Prerequisites: None The Technical Writing Workshop is comprised of 4 sessions: Features of Technical Writing, Style of Writing, Writing Reports, and Editing Process. After completing the course, participants will be able to: plan, write, and edit technical documents select an appropriate writing style for a particular audience write clearly, correctly, and concisely use formatting, layout, typography, and illustrations to improve readability check and edit technical documents Online Courses work2future proudly offers online courses from the following providers: Advanced Vocational Institute Ed2Go Metrix Learning These courses are tailored to the individual job seeker’s needs, are available in a wide range of occupational and vocational topics, and are fun, fast, and fully interactive! See a Talent Coach today to learn more about them! Advanced Vocational Institute High quality online education tailored to the individual job seekers needs is the focus of AVI. A variety of new courses are now available through Advanced Vocational Institute. For more information visit: http://www.work2future.biz/images/AVI.OnlineWorkshops.pdf Metrix Learning Metrix Learning offers flexible, easy-to-use online courses and skills assessments that help job seekers increase their marketability to prospective employers. For more information visit: http://www.metrixlearning.com. Ed2Go Fun, fast, and fully interactive online courses geared for today’s job seeker are available through Ed2Go. For more information visit: http://www.ed2go.com/ ADA / Equal Opportunity Employer / Programs Auxiliary Aids and services are available upon request to individuals with disabilities. Some conditions may apply The Proactive/Hidden Job Market Defining Possible Job Opportunities: Understanding Your Assets (CONTINUED ON NEXT PAGE) the interview are covered in detail. Participants learn how to research in advance, prepare mentally and emotionally, communicate with confidence, handle tough questions and conduct appropriate follow up. Other interview formats such telephone and Skype are also addressed. Instructor Bio’s Computer Courses John Kim John Kim has a Ph.D. degree in Electrical & Computer Engineering. He is currently an instructor in the department of electrical engineering and has been for seven years at San Jose State University (SJSU). He has been teaching IT, computer science, and electrical engineering related courses. Before joining SJSU, Dr. Kim was a manager and a trainer for an IT related company for six years. Prior to being a manager, he was working as a researcher, programmer, and a testing engineer for five years. He has a very strong background in the technical field and knows how to deliver information to students of all age groups. Roland Metra Roland Metra is currently working with work2future customers conducting workshops in Word, Excel, and PowerPoint (version 2010) to further enhance their employability status. Roland has trained students on usage of computers for many different applications, assisted operations directors in project management, proposals and system analysis, and diagnosed computer training needs for staff and researched solutions. Anny Mitra Anny Mitra has 20+ years of progressive professional experiences, working mainly with QuickBooks, managing more than fifty companies in different industries. She has worked in areas such as financial management and reporting, royalties, audit, payroll/benefits, HR, and accounting systems. Anny earned her B.S. in Accounting, and a minor in Computer Science from University of San Francisco, and a M.B.A. in Finance from Golden Gate University. Curt Ward Curt is a quality driven executive with deep experience in high tech product (software & hardware) development and introduction with strong business and technical skills in industrial engineering and manufacturing technology. This includes high volume low mix, or low volume high mix lines in flavors of high touch to highly automated lines. His career experience is split evenly between large multinational fortune 100 companies and start-ups; Chrysler, Intel, Motorola, Raychem (Tyco) and later start-up enterprises in medical device and semiconductor equipment, Flat Panel display and optical switch industries. He currently is the V.P. of Manufacturing and Quality at Vigilent Corporation, where he quickly established a structured Supply Chain quality program, including full component traceability, along with a fast ramp manufacturing plan. This resulted in lowering costs while improving quality. He has been teaching LinkedIn classes (practical hands on job hunting skills) since January of 2009 to over 4000 people in and around the Silicon Valley area. Curt has received both national and global recognition/awards for his support in leading programs to develop industry standards for semiconductor and flat panel display materials and equipment. He holds a Masters from the number one ranked International Business School, the Thunderbird School of Global Management in Glendale, Arizona. One of his favorite hiking locations is Zion National Park, Angels Landing and the Narrows. When he is not on the trail, he is in the water training for his next scuba diving trips to Palau and Maldives Islands. Instructor Bio’s (cont’d) Skill Upgrade/Job Readiness Courses Charlotte Johnson Charlotte Johnson stars at helping people get jobs! For over 10 years Charlotte has been training, Career Coaching, and providing Job Placement service to our customers. Charlotte is certified by NCCER, NRF, Hospitality, ServSafe, and PAS. Charlotte has a tremendous history of listening to each trainee, and connecting with them to make her programs interesting and applicable for each participant. Charlotte has earned her degree in Management and Organizational development with an emphasis in Human Resources. Gary Wolf Gary Wolf has over 10 years experience as an instructor in a wide variety of educational settings. Gary’s strong suit is his ability to connect with his students which maximizes their learning experiences. Gary never hesitates to ‘go the extra mile’ in order to meet each student’s learning needs. Gary is certified by OSHA Construction, OSHA General Industry, Hospitality, as well as ServSafe. Gary has a Liberal Studies degree along with an elementary school teaching credential. Jennie Meehan Jennie Z. Meehan is President/CEO of her own consulting firm. As a prior CEO to corporate, private and non-profit entities, she brings a diverse knowledge of business acumen with an “entrepreneurial spirit” to her working relationships. She is considered an accomplished executive manager known for her visionary leadership skills of coaching and mentoring individuals helping them reach their goals with positive results. Ms. Meehan, who believes in “people helping people,” is also a community leader and board of director member for many Silicon Valley non-profits and educational forums. Christine Young Christine Young is a trainer, leadership coach and communications expert, specializing in the people skills of business. Christine has worked with Juniper Networks, Stanford University, Hewlett-Packard, Johnson & Johnson, Sony Electronics and Intel. Christine’s credentials include a Master’s Degree in Counseling Psychology from Santa Clara University and a B.A. in Sociology from Rutgers University. Her professional certifications include an SPHR (Senior Professional in Human Resources) designation from the Society for Human Resources Management. Your feedback is important to us. Please take a few minutes to complete our Customer Satisfaction Survey. Thank you! www.work2future.biz/content/surveys *Workshops/Courses are subject to change without notice Instructor Bio’s (cont’d) Skill Upgrade/Job Readiness Courses Pat Cross Pat is a skilled career consultant with an extensive and solid background implementing a wide variety of leadership, career development, career transition and employee development programs for small and large organizations and industries, including high-tech, health care, and education. Pat held the title of Vice President, Career Management Consulting/Senior Consultant with Right Management. In this role she provided career transition coaching to clients from administrative staff through senior executives, enabling clients to clearly identify strengths and interests, create career focus, develop effective resumes, interview with greater confidence, and negotiate job offers. Prior to that Pat was the Manager of Training and Development at Komag, Inc. During her 10-year tenure with Komag, Pat managed the training and development function for over 2,000 U.S. employees and provided direction in leadership and team development in both San Jose and Malaysian sites. Pat holds a B.A. in Psychology, an MA in Education, and is a licensed Registered Nurse. Additionally she is certified in Birkman Assessment, a certified Achieve Global (formerly Zenger Miller) instructor, and holds a TESOL certificate from UC Santa Cruz.