Carnival Cruise Lines General Policies
These are the general policies that are applicable to all cruises featured in the 1 October 2013 to
December 2015 Carnival Cruise Lines program release Australian itineraries.
All policies are subject to change at any time without notice.
Summary of changes:
Select Sailings:
o Any non producing Select Sailing registrations will be closed at the final review date
120 days from sailing. Select Sailing benefits such as the onboard credit and bonus
berths will no longer apply once closed.
o Bonus berths for Select Sailings will now be calculated 14 days prior to sailing
Dedicated Carnival Cruise Lines Cruise Sales
o There is now a dedicated Cruise Sale specific to Carnival Cruise Lines. Agents can
register for two cruise sales per quarter using promo code CSS
NSW Passenger Levy
o Annual increases to the passenger levy apply to departures from Sydney, from 30
June 2013
Expanded Past Guest Program
o The past guest program has been expanded, and is now combinable with Select
Sailings and Cruise Sales
All policies are subject to change without notice. Visit Goccl.com.au for the most updated
policies, terms and conditions.
Tel: 13 31 94 | 15 Mount Street, North Sydney NSW 2060 | PO Box 2006 North Sydney NSW 2059
Carnival.com.au | Carnival plc trading as Carnival Cruises Lines | ABN 23 107 998 443 • 2TA5580
Page 1 of 11
Contents
1.
Pricing ............................................................................................................................................. 3
a. General Information (AUD) ...................................................................................................... 3
b. First-In Fares............................................................................................................................. 3
c. Past Guest Savings (AUD) ......................................................................................................... 3
d. Select Sailing Fares ................................................................................................................... 3
e. Singles Supplement .................................................................................................................. 4
f. Third/Fourth Occupancy .......................................................................................................... 4
g. Age Restrictions ....................................................................................................................... 4
h. Drinking & Gambling ................................................................................................................ 5
i. Tipping...................................................................................................................................... 5
j. Onboard Currency .................................................................................................................... 5
k. Transfers .................................................................................................................................. 5
2. Payments & Policies ....................................................................................................................... 6
a. Deposit & Final Payment (AUD/NZD)....................................................................................... 6
b. Cancellation Charges (AUD) ..................................................................................................... 6
c. Name Changes (AUD) ............................................................................................................... 6
3. Travel Agent’s Select Sailing Group Program ................................................................................. 7
a. General Information ................................................................................................................ 7
b. Select Sailing Category Upgrade .............................................................................................. 7
c. Bonus Berth.............................................................................................................................. 7
d. Bonus Onboard Credit Option (AUD) ....................................................................................... 8
e. Booking Categories .................................................................................................................. 8
f. Group Limits ............................................................................................................................. 9
g. Group Size ................................................................................................................................ 9
h. Group Registration ................................................................................................................... 9
i. Review Dates ............................................................................................................................ 9
j. Fare Conditions ...................................................................................................................... 10
k. Price Advantage ..................................................................................................................... 10
4. Cruise Sale Program...................................................................................................................... 10
a. General Information .............................................................................................................. 10
b. Cruise Sale Benefits (AUD) ..................................................................................................... 10
c. Cruise Sale Eligibility .............................................................................................................. 10
Pricing\\\\\\\\
All policies are subject to change without notice. Visit Goccl.com.au/co.nz for the most updated policies, terms and conditions.
Tel: 13 31 94 | 15 Mount Street, North Sydney NSW 2060 | PO Box 2006 North Sydney NSW 2059
Carnival.com.au | Carnival plc trading as Carnival Cruises Lines | ABN 23 107 998 443 • 2TA5580
Page 2 of 11
a. General Information (AUD)
Unless stated otherwise, all fares are cruise only and are inclusive of all government fees
and taxes, including the $55 Guest Movement Charge for guests aged 12 years and over,
GST, and non-commissionable fares (NCFs). For cruises ending in Sydney, an AU$20 per
passenger levy applies for arrivals into Sydney after 30 June 2013, increasing to AU$25
for sailings arriving after 30 June 2014 and AU$30 after 30 June 2015.
b.
First-In Fares
First-In Fares are always open to the general market and available in all categories. FirstIn fares may change at any time and new higher fares may become available.
c. Past Guest Savings (AUD)
The Past Guest rate offers a discount of up to $100 per guest for past guests in most
categories effective at program launch. The discount is combinable with First-In Fares
and most strategic promotions unless otherwise stated. Once booked and the guest’s
URN (Unique Reference Number) is entered, the discount will automatically combine
with the fare.
Duration
2-6 Days
7 & 8 Days
9+ Days
Double
Occupancy
Savings per
guest
$50
$75
$100
Upper Berth
Savings per
guest
n/a
$25
$50
Effective
Quad Savings
per guest
$25
$50
$75
d. Select Sailing Fares
Select Sailing fares are available which offer an upgrade (upgrades not available with
First-In Fares). Interior categories offer up to a two-category upgrade; Balcony
categories offer up to a four-category upgrade. Refer to the Select Sailings section on
page 8 for more information.
All policies are subject to change without notice. Visit Goccl.com.au/co.nz for the most updated policies, terms and conditions.
Tel: 13 31 94 | 15 Mount Street, North Sydney NSW 2060 | PO Box 2006 North Sydney NSW 2059
Carnival.com.au | Carnival plc trading as Carnival Cruises Lines | ABN 23 107 998 443 • 2TA5580
Page 3 of 11
e. Singles Supplement
The single occupancy rate is 200% for all types of staterooms on Carnival Cruise Lines.
f.
Third/Fourth Occupancy
Special rates are available for third and fourth guests in a stateroom. Additionally, when
children travel in the same stateroom as their parents/guardians, their fares may be
discounted on select cruises.
g. Age Restrictions
Upon the date of departure, all guests must be at least 12 months old to sail.
To ensure there is suitable supervision, there must be at least one guest travelling with
another guest who is of the following minimum age:
Date
1 Nov – 31 Jan
Min Age
19 years
All Other Dates
18 years
Description
Subject to applicable laws, for cruises
departing from an Australian port between 1
November and 7 January, any guest under 19
years of age on the day of boarding the cruise
must travel in the same stateroom as a
responsible adult 19 years or older.
In addition, from 8 January to 31 January,
there is a limit on the number of guests under
19 years of age who can travel
unaccompanied. We can advise you at the
time of booking whether these restrictions
will apply.
At other times, to ensure suitable supervision,
there needs to be at least one passenger 18
years or older in each stateroom. However, to
accommodate families cruising together, for
all departures, children may occupy a
separate stateroom to their parent/legal
guardian, providing one child in each
stateroom is 16 years or older.
All policies are subject to change without notice. Visit Goccl.com.au/co.nz for the most updated policies, terms and conditions.
Tel: 13 31 94 | 15 Mount Street, North Sydney NSW 2060 | PO Box 2006 North Sydney NSW 2059
Carnival.com.au | Carnival plc trading as Carnival Cruises Lines | ABN 23 107 998 443 • 2TA5580
Page 4 of 11
h. Drinking & Gambling:
The minimum age for drinking and gambling on Carnival cruises departing and returning
to Australia is 18 years. Guests under the age of 18 years will not be permitted in the
Casino or Disco after 11:00 p.m.
i.
Tipping
There is no automatic tipping on Carnival cruises. Tipping is neither required nor
expected. Guests may choose to tip at their discretion.
j.
Onboard Currency
Onboard currency is in Australian Dollars for Carnival Spirit
k. Transfers
Transfers from the airport to the pier and from the pier to the airport are available for
purchase through Carnival Cruise Lines.
All policies are subject to change without notice. Visit Goccl.com.au/co.nz for the most updated policies, terms and conditions.
Tel: 13 31 94 | 15 Mount Street, North Sydney NSW 2060 | PO Box 2006 North Sydney NSW 2059
Carnival.com.au | Carnival plc trading as Carnival Cruises Lines | ABN 23 107 998 443 • 2TA5580
Page 5 of 11
Payments & Policies
a. Deposit & Final Payment (AUD/NZD)
Deposit is the same amount in both AUD and NZD and is due within 3 days of booking.
However, depending on the date of the sailings or availability of inventory and for some
promotional fares, full deposit or final payment may be required sooner.
Cruise Duration
1-6 Days
7-16 Days
17 Days or more
Deposit Amount
(per guest)
$200
$400
$750
Final Payment Due (days prior to
departure)
75 days
75 days
75 days
b. Cancellation Charges (AUD)
The following cancellation charges apply for 2013/2014/2015:
Cancellation Charge (per
guest)
Full refund
Deposit amount
25% of total fare
50% of total fare
100% of total fare
Days Prior to Departure
181 days or more
180-76 days
75-43 days
42-15 days
14 days or less
Note: ‘Total fare’ is the total amount payable to Carnival for the guest’s booking.
c. Name Charges (AUD)
Name changes such as spelling corrections, or replacing a guest with another, can be made
without charge, however the following conditions apply:
Replacement guests are allowed up to 48 hours prior to sailing (provided that
immigration information is provided) as long as one original guest from the booking
remains in the stateroom.
All policies are subject to change without notice. Visit Goccl.com.au/co.nz for the most updated policies, terms and conditions.
Tel: 13 31 94 | 15 Mount Street, North Sydney NSW 2060 | PO Box 2006 North Sydney NSW 2059
Carnival.com.au | Carnival plc trading as Carnival Cruises Lines | ABN 23 107 998 443 • 2TA5580
Page 6 of 11
If the cancelling guest was the only guest that qualified the booking for a promotional
fare (e.g. past guest fare), additional and remaining guests will no longer be entitled to
this promotional fare. The booking will revert to a different fare and the remaining
guests will need to pay the difference in cost, if any.
Travel Agent’s Select Sailing Group Program
a. General Information
A set amount of inventory is allocated to Select Sailings. Once this limit has been
reached, Carnival Cruise Lines reserves the right to close Select Sailings for future
bookings or new registrations.
b.
Select Sailing Category Upgrade
Lead-in Select Sailing fares are the same rate as First-In Fares. However, because Select
Sailings are based in higher categories of each category type, Select Sailing groups
effectively receive up to a two-category upgrade on an interior stateroom and up to a
four-category upgrade on a balcony stateroom from the First-In to the lead-in stateroom
category. Per the example below, the lead-in Select Sailing fare for a balcony stateroom
is the same as the First-In Fare lead, but the guest travels in a category which is higher
(8F) than the lead (8A):
Stateroom
Interior
Balcony
First-In Lead
Category
4A
8A
Select Sailing
Lead Category
4C
8F
# of Category
Upgrades
2
4
Onboard credit extras are also available (see part d. below), plus 1 in 16 travels free
(based on minimum 8 staterooms.)
c. Bonus Berth
Non-select sailing group fares available to the general market brought into the group
program will qualify towards earning a bonus berth.
All policies are subject to change without notice. Visit Goccl.com.au/co.nz for the most updated policies, terms and conditions.
Tel: 13 31 94 | 15 Mount Street, North Sydney NSW 2060 | PO Box 2006 North Sydney NSW 2059
Carnival.com.au | Carnival plc trading as Carnival Cruises Lines | ABN 23 107 998 443 • 2TA5580
Page 7 of 11
Agents can earn 1 bonus berth for every 16 guests booked in lower berths (in a
minimum of 8 staterooms). A maximum of 6 bonus berths (3 staterooms) applies.
Guests allocated to the bonus berths must pay for government fees and taxes, onboard
expenses and extra package costs.
The bonus berth is allocated approximately 14 days prior to sailing once all bookings are
fully paid at the discretion of Carnival Cruises based on the average fare/category
occupied by the group.
The bonus berth is based on the average for the group and can be applied in the
following way: given to the guests, send a representative to escort the group, held as
extra commission for the agency or as an investment towards future Carnival Cruise
Lines mailing or advertising promotions.
d. Bonus Onboard Credit Option (AUD)
The following bonus amenity Onboard Credit option for select sailing bookings is available to
Travel Agents. The bonus onboard credit is per stateroom, and applies exclusively to guests
aged 13 years and over in a lower berth. Select sailing Onboard Credits may not be
combined with other promotional fares such as Pack n Go. They are subject to change:
Duration
Less than 7 days
7-8 days
9+ days
OBC (lower berth
per guest
amount)
n/a
$25
$50
OBC (per
stateroom
amount)
n/a
$50
$100
e. Booking Categories
Select Sailing fares are available at the following booking categories:
Stateroom
Interior
Balcony
Category
4C,44,4D,4E,45,4K,& 46
8F,85,8J,8K, & 86
All policies are subject to change without notice. Visit Goccl.com.au/co.nz for the most updated policies, terms and conditions.
Tel: 13 31 94 | 15 Mount Street, North Sydney NSW 2060 | PO Box 2006 North Sydney NSW 2059
Carnival.com.au | Carnival plc trading as Carnival Cruises Lines | ABN 23 107 998 443 • 2TA5580
Page 8 of 11
Select sailing fares are not available for suites and ocean view categories, however,
guests travelling in those categories will still count towards the bonus berth offer and
the bonus onboard credit option will also apply.
f.
Group Limits
All Agents may register a maximum of 1 Select Sailing group per ship, per month.
g. Group Size
The maximum group size permissible is 250 guests. Larger corporate group requests and
charters are available on request dependent on availability.
h. Group Registration
The January 2015 to December 2015 program will be live in POLAR and available to book
from 9:00am AEST, 28 May 2013.All registrations and new bookings for groups will only
be available on Polar Online.
i.
Review Dates
The sale of inventory by each agent will be closely monitored to ensure that the
promotional activity of the travel agent corresponds to the timeframe of our own
activity to maximise the mutual benefit.
Cruise Type
Standard Cruise
(3-13 nights)
1st Review
(days prior to
sailing)
2nd Review
(days prior to
sailing)
FINAL Review
(days prior to
sailing)
180
150
120
At the final review date (120), all non-producing groups will be closed and any OBCs will
be forfeited and no new Select Sailing registrations will be accepted.
Carnival Cruise Lines reserves the right to review, and adjust the Select Sailing fares at
any time.
Should an agent require an extension to a review date Carnival Cruises will endeavour to
offer an extension for the first or second recall date, subject to voyage availability.
All policies are subject to change without notice. Visit Goccl.com.au/co.nz for the most updated policies, terms and conditions.
Tel: 13 31 94 | 15 Mount Street, North Sydney NSW 2060 | PO Box 2006 North Sydney NSW 2059
Carnival.com.au | Carnival plc trading as Carnival Cruises Lines | ABN 23 107 998 443 • 2TA5580
Page 9 of 11
j.
Fare Conditions
Select Sailing/Group contracts should always be read in conjunction with the terms and
conditions on http://www.carnival.com.au/terms.aspx as these are the terms and
conditions under which all guests’ book and travel.
k. Price Advantage
At the time of program launch, with the exception of special past guest fares, the Select
Sailing fares will be the best fare available on the cruise at the specific category booked.
Cruise Sale Program
a. General Information
Carnival Cruise Lines offers promotions that provide a special incentive for agencies to
use to enhance their marketing efforts. A “Cruise Sale” is the term used for any event
given by a Travel Agent designed to generate cruise bookings or prospects e.g. Film
Nights, Expos, in store promotions, flyer mail drops, local area co-op advertisements or
database mail outs. Agents can register 2 cruise sales per quarter for Carnival Cruise
Lines using promo code CSS, up to a maximum of 6 per year.
b. Cruise Sale Benefits (AUD)
50% reduction off the standard adult deposit amount.
Up to $50 per guest OBC on cruises of 7-day duration or longer only. Up to a maximum
of $100 per stateroom.
c.
Cruise Sale Eligibility
Agents may hold two Cruise Sales per quarter, up to six per year.
Cruise Sales are combinable with Select Sailing amenities.
Cruise Sale benefits are only available for new bookings made within the specified
period.
Standard Cruise Sale duration is 7 days.
All policies are subject to change without notice. Visit Goccl.com.au/co.nz for the most updated policies, terms and conditions.
Tel: 13 31 94 | 15 Mount Street, North Sydney NSW 2060 | PO Box 2006 North Sydney NSW 2059
Carnival.com.au | Carnival plc trading as Carnival Cruises Lines | ABN 23 107 998 443 • 2TA5580
Page 10 of 11
Cruise Sale benefits do not apply to third/fourth berth guests.
OBC is non-refundable, non-transferrable and cannot be redeemed for cash.
Certain tactical offers such as pack and go rates, travel agent and interline rates are not
combinable with Cruise Sales. Please refer to the booking conditions of the actual
booking.
All policies are subject to change without notice. Visit Goccl.com.au/co.nz for the most updated policies, terms and conditions.
Tel: 13 31 94 | 15 Mount Street, North Sydney NSW 2060 | PO Box 2006 North Sydney NSW 2059
Carnival.com.au | Carnival plc trading as Carnival Cruises Lines | ABN 23 107 998 443 • 2TA5580
Page 11 of 11