MOTOMAN® robot global service network
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MOTOMAN® robot global service network MOTOMAN® robot global service network Ein Unternehmen der YASKAWA Gruppe MOTOMAN® can provide world-wide service - Guidance of global service - Headquarters © MOTOMAN® robotec 2 MOTOMAN® robot global service network Ein Unternehmen der YASKAWA Gruppe Expanding our global service network full MOTOMAN® service available overseas as well YASKAWA has expanded its service network to cover the entire globe, so that our customers can use them reliably anywhere. Through YASKAWA subsidiaries and service agencies, we provide full backup. The YASKAWA overseas service system The YASKAWA overseas service network was the first in the robot industry to begin operation, operating primarily through YASKAWA subsidiaries and service agencies established in major nations around the world. By making use of this system, our customers can rest assured of the same available in Japan. © MOTOMAN® robotec 3 Framework of the overseas service system Ein Unternehmen der YASKAWA Gruppe overseas service system Period of warranty service One year after completion of running tests at end user‘s facility,or 18 months after shipment from YASKAWA,whichever comes first. Period of non-warranty service After period of warranty service,robots shipped overseas can receive optimum service at all times by contracting the service agreement with the Motoman Service Centers throughout the world. service contents Telephone and fax consultations On-site troubleshooting Service parts supply, replacement, repair Replacement of service parts Import/export procedures for faulty and replacement units Local installation, test running and teaching) User education Periodic inspection You should pay for services. © MOTOMAN® robotec 4 Framework of the overseas service system Ein Unternehmen der YASKAWA Gruppe Service call reception and processing Overseas User Information Japan Call Response Service Requirement Service Center Information Service Requirement Customer Information Support Information Yaskawa Sales Yaskawa Plant Overseas service fees: Set to match each local conditions. For details contact YASKAWA sales section. © MOTOMAN® robotec 5 Four key features of MOTOMAN® service network Oversea service Telephone and fax consultations troubleshooting Service parts supply (replacement, repair) Replacement of service parts Import/Export procedures for faulty and replacement unit Local installation, test running, teaching and user education Periodic inspection © MOTOMAN® robotec Reliable & hearty service by Japanese and local engineers USA: 20 service engineers Including 7 Japanese) Europe: 30 service engineers Including 4 Japanese) Asia 60 service engineers Including 7 Japanese) Korea Taiwan Singapore Thailand Malaysia China Ein Unternehmen der YASKAWA Gruppe Demonstrations & Technical support Parts Sample testing Application Testing Technical consultation Robot applicability evaluation Cycle time check System integration advice Question and answer of any technical issues Support for all models Quick supply of key parts 6 MOTOMAN® worldwide Ein Unternehmen der YASKAWA Gruppe Introduction of MOTOMAN® Headquarters – Subsidiaries – Distributors & Service Partner © MOTOMAN® robotec 7 Europe Ein Unternehmen der YASKAWA Gruppe 1 MOTOMAN Robotics Europe AB, Torsas 2 MOTOMAN Robotics Europe AB, Kalmar MOTOMAN® 3 MOTOMAN robotec GmbH, Allershausen Headquarters & Subsidiaries 4 MOTOMAN robotec GmbH, Frankfurt 5 MOTOMAN Robotics LTD., Banbury Distributors 6 MOTOMAN Robotics S.A.R.L., St. Aignan 7 MOTOMAN Robotics S.L., Barcelona 8 MOTOMAN Robotics Iberica S.L., Aveiro 12 9 MOTOMAN robotec GmbH, Wien 5 South Africa 10 MOTOMAN robotec d.o.o. / RISTRO d.o.o. 6 11 MOTOMAN Robotics S.R.L., Modena 12 1 4 5 13 MOTOMAN robotec Czech s.r.o, Praha 14 3 11 7 1 Messer SAG, Zürich 13 2 2 Sp-Tech s.r.o., Nymburk 9 1 8 14 MOTOMAN benelux B.V., Breda 9 4 6 Israel 12 MOTOMAN Robotics Oy, Turku 10 3 Kouvalias Industrial Robots, Kallithea 10 4 ROBOTIC SYSTEMS S.A. PTY LTD., Johannesburg 7 5 Robia ASA, Hokksund 8 6 Swede Matic AB, Kallinge 3 11 7 SIAD S.p.a., Bergamo 8 KNT Engineering Ltd., Kfar Azar 9 Rywal-RHC Sp. z o.o., Torun 10 10 Rehm Hegesztéstechnika Kft., Tápiószele 11 Teknodrom Ltd., Kartal/Istanbul © MOTOMAN® robotec 8 Europe - MOTOMAN robotec GmbH Ein Unternehmen der YASKAWA Gruppe (Germany, Austria, Czech Republic, Greece, Poland, Slovenia, Switzerland) Establish 1984 Parent Company YEC (Yaskawa Electric Corporation) Employee 240 Office 2 Headquarters MOTOMAN robotec GmbH Kammerfeldstraße 1 85391 Allershausen, Germany Tel: +49-8166-90-0 Fax: +49-8166-90-103 Mail to: info@motoman.de Homepage: www.motoman.de Training Center and Sales Office Im Katzenforst 2 61476 Kronberg, Germany Tel: +49-6173-607730 Fax: +49-6173-607739 © MOTOMAN® robotec 9 Europe - MOTOMAN robotec GmbH Subsidiaries Ein Unternehmen der YASKAWA Gruppe 14 MOTOMAN benelux B.V. Smederijstraat 2 4814 DB Breda Establish 1998 Employee 2 Tel: +31-(0)-76 530 23 05 Fax: +31-(0)-76 531 77 01 Sales office in Austria Sales office and training center in Frankfurt Subsidiary in Czech Republic 1996 Ristro Establish 2002 Establish 1994 Establish 2004 42 Employee 2 Employee 11 Employee 3 Subsidiary in Slovenia Establish Employee 1990 MOTOMAN robotec d.o.o. 9 MOTOMAN robotec d.o.o. RISTRO d.o.o. Lepovce 23 1310 Ribnica, Slovenia Tel: +386-1-8372 410 Fax: +386-1-8361 243 © MOTOMAN® robotec 8 MOTOMAN robotec Austria 4 MOTOMAN robotec GmbH 13 MOTOMAN robotec Czech s.r.o. Am Concorde Park 1/B6/108-110 2320 Schwechat-Wien Im Katzenforst 2 61476 Kronberg Jeremiásova 1422/7b 155 00 Praha 5 Tel: +43(0)1-707/9324-15 Fax: +43(0)1-707/932-99 Tel: +49-(0)-6173-607730 Fax: +49-(0)-6173-607739 Tel: +420-251 618 430 Fax: +420-251 618 422 10 Europe - MOTOMAN robotec GmbH Ein Unternehmen der YASKAWA Gruppe Distributors 3 Kouvalias Industrial Robots 2 25, EL, Venizelou Ave. 17671 Kallithea, Greece Sp-Tech s.r.o. Pazska 546/5 288 002 Nymburk, Czech Republic Tel: +30-210-958 92 34 Fax: +30-1-9567289 Tel: +420-325-515 105 Fax: +420-325-515 865 Langwiesenstr. 12 8108 Zürich-Dällikon, Switzerland Rywal-RHC Sp. z o.o. ul. Wielki Ro 40 B 87-100 Torun, Poland Tel: +41-1-8471717 Fax: +41-1-8442432 Tel: +48-56-669380-0/-2 Fax: +48-56-669380-5 1 Messer Schweißtechnik AG 4 ROBOTIC SYSTEMS S.A. PTY LTD 9 11 Teknodrom Ltd. 4 Friesland Drive Longmeadow Business Estate-South Modderfontein 1610 Johannesburg, SA Kordonboyu Mah. Akdeniz Cad 18/1 Kartal/Istanbul, Turkey Tel: + 27-11-6083182 Fax: + 27-11-6083186 Tel: +90-216-389-1616 Fax: +90-216-479-5976 © MOTOMAN® robotec 11 Europe - MOTOMAN ROBOTICS EUROPE AB Ein Unternehmen der YASKAWA Gruppe (Sweden, Finland, France, Great Britain, Hungary, Italy, Norway, Portugal, Spain) Establish 1976 Parent Company YEC (YASKAWA Electric Corporation) Employee 200 Office 1 Headquarters MOTOMAN Robotics Europe AB Franska vägen 10 Box 4004 390 04 Kalmar, Sweden Tel: +46-480-417 800 Fax: +46-480-417 999 Mail to: info@motoman.se Homepage: www.motoman.se 2 Production Mecatron Robotic Systems AB Box 504 3385 25 Torsas, Sweden Tel: +46-486-48800 Fax: +46-486-41410 © MOTOMAN® robotec 12 Europe - MOTOMAN ROBOTICS EUROPE AB Ein Unternehmen der YASKAWA Gruppe Subsidiaries 12 MOTOMAN Robotics Oy 11 MOTOMAN Robotics S.R.L. Messinkikatu 2 20380 Turku Via Emillia Est 1420/15-16 41100 Modena, Italy Tel: +358-40-3000600 Fax: +358-40-3000660 Tel: +39-059-280496 Fax: +39-059-280602 6 MOTOMAN Robotics SARL 8 MOTOMAN Robotics Iberica S.L. Rue Nungesser et Coli D 2 A Nantes Atlantique 44680 St. Aignan de Grand Lieu, France Z. Ind. Aveiro Sul, Lote 21 N. S. Fátima 3810 Aveiro, Portugal Tel: +33-240-131919 Fax: +33-240-754147 Tel: +351-234-943900 Fax: +351-234-943108 5 MOTOMAN Robotics LTD. 1 Swan Industrial Estate Banbury Oxon OX 16 8DJ, Great Britain MOTOMAN Robotics S.L. Avda. Marina, 58-B Parcela 90 08830 Sant Bol de Liobregat Barcelona, Spain Tel: +44-1295-272755 Fax: +44-1295-267127 Tel: +34-93-6303478 Fax: +34-93-6543459 © MOTOMAN® robotec 7 13 Europe - MOTOMAN ROBOTICS EUROPE AB Ein Unternehmen der YASKAWA Gruppe Subsidiaries 5 Robia ASA Industriveien 1 3300 Hokksund, Norway 8 Tel: + 47-322-52820 Fax: + 47-322-52840 6 Swede Matic AB Flisevägen QC 37252 Kallinge, Sweden Tel: +46-457-79280 Fax: +46-457-24065 KNT Engineering Ltd. 9 Hapalmach Street Kfar Azar 55905, Israel Tel: +972-923-1944 Fax: +972-3923-1933 4 10 Rehm Hegesztéstechnika Kft. 2766 Tápószele Jászberényi út 4., Hungary Tel: +36-30-9510065 Fax: +36-1-2562012 ROBOTIC SYSTEMS S.A. PTY LTD 4 Friesland Drive Longmeadow Business Estate-South Modderfontein 1610 Johannesburg South Africa Tel: + 27-11-6083182 Fax: + 27-11-6083186 7 SIAD S.p.a. Via S. Bernardino, 92 24126 Bergamo, Italy Tel: +39-35-328111 Fax: +39-35-320183 © MOTOMAN® robotec 14 Africa - ROBOTIC SYSTEMS SA PTY LTD. Establish 1991 Employee 20 Office 4 Ein Unternehmen der YASKAWA Gruppe Headquarters 4 Friesland Drive Longmeadow Business Estate-South Modderfontein 1610 Johannesburg, South Africa (Postal Address) PO Box 90741 Bertsham 2013 Johannesburg, South Africa Tel: +27-11-608-3182 Fax: +27-11-608-3186 © MOTOMAN® robotec 15 America Ein Unternehmen der YASKAWA Gruppe North America South America 1 MOTOMAN Inc., West Carrollton 2 MOTOMAN Inc., Wixom 3 MOTOMAN Inc., Irvine 4 MOTOMAN Inc., Troy 5 YASKAWA MOTOMAN Canada, Ltd., Ontario 6 YASKAWA MOTOMAN Mexico S.A. de C.V. Aguascalientes 5 7 YASKAWA Eléctrico do Brazil, Sao Paulo 2 7 1 4 3 1 6 MOTOMAN® Headquarters & Subsidiaries Distributors © MOTOMAN® robotec 16 America - MOTOMAN INC. Ein Unternehmen der YASKAWA Gruppe (USA – Brazil, Canada, California, Michigan, Mexico, Ohio) Establish August 1989 Parent Company YEA (Yaskawa Electric America) Manager Craig Jennings Employee Office 1 550 Headquarters MOTOMAN, INC. 805 Liberty Lane West Carrollton, OH 45449 USA Tel: 001-937-847-6200 Fax: 001-937-847-6277 Mail to: info@motoman.com Homepage: www.motoman.com © MOTOMAN® robotec 17 America - MOTOMAN INC. Subsidiaries 3 MOTOMAN Inc. Ein Unternehmen der YASKAWA Gruppe Subsidiaries 7 1701 Kaiser Avenue Irvine, Carlifornia 92614, U.S.A Tel: +949-263-2640 Fax: +949-263-2644 Mail to: frank.bibas@motoman.com YASKAWA Eléctrico do Brazil YASKAWA MOTOMAN Brazil Avenida Fagundes Filho, 620- Saude Sao Paulo – SP Brazil, CEP 04304-000 Tel: +5511-5071-2552 Fax: +5511-5581-8795 Mail to: casey.dibattista@motoman.com 2 MOTOMAN Inc. 31267 Century Drive Wixom, Michigan 48393, U.S.A. 5 Tel: +248-668-8800 Fax: +248-668-8811 Mail to: bob.green@motoman.com 4 MOTOMAN Inc. 1050 Dorset Road Troy, Ohio 45373 Tel: +937-440-2600 Fax: +937-440-2626 © MOTOMAN® robotec YASKAWA MOTOMAN Canada, Ltd. 3530 Laird Road, Unit 3 Mississauga, Ontario L5L 5Z7, Canada Tel: +905-569-6686 Fax: +905-813-5911 Mail to: roger.christian@motoman.com 6 YASKAWA MOTOMAN Mexico S.A. de C.V. Circuito Aguascalientes Oriente 134-C Parque Industrial Del Valle de Aguascalientes Aguascalientes, AGS, Mexico 21040 Tel: +52-449-973-1170 Fax: +52-449-973-1171 Mail to: roger.christian@motoman.com 18 Australia & New Zewland Ein Unternehmen der YASKAWA Gruppe MOTOMAN® Headquarters & Subsidiaries Distributors 1 ROBOTIC AUTOMATION PTY Ltd. Silverwater/Sydney 2 ROBOTIC AUTOMATION PTY Ltd. Scoresby/Melbourne 3 ROBOTIC AUTOMATION PTY Ltd. 5 Melrose Park, Adelaide 4 ROBOTIC AUTOMATION PTY Ltd. Sumner Park, Brisbane 4 New Zealand 5 6 7 1 3 5 ROBOTIC AUTOMATION PTY Ltd. Malaga, Perth 6 Carbines Engineering New Lynn, Auckland 7 Packaging House Otahuhu, Auckland 1 2 © MOTOMAN® robotec 19 Australia - ROBOTIC AUTOMATION PTY LTD. Ein Unternehmen der YASKAWA Gruppe (Australia - Northern Territory, Queensland, New Southern Wales, Victoria, South Australia, Western Australia, New Zealand ) Establish 1988 Employee 55 Parent Company YEC (YASKAWA Electric Corporation) Manager Colin Wells Technical Director Mathew Cygler Office 1 Headquarters ROBOTIC AUTOMATION PTY Ltd. 48 Skarratt Street Silverwater NSW 2128 Sydney, Australia Tel: +61-2-9748-3788 FAX: +61-2-9748-3817 Mail to: tonyr@matcol.com.au (Tony Raggio) www.matcol.com.au © MOTOMAN® robotec 20 Australia & New Zewland ROBOTIC AUTOMATION PTY LTD. Ein Unternehmen der YASKAWA Gruppe Distributors 2 ROBOTIC AUTOMATION PTY Ltd. 5 ROBOTIC AUTOMATION PTY LTD. 6 Rocco Drive Scoresby, VIC 3179 Melbourne, Australia Unit 2, 14 Vale St Malaga, WA 6090 Perth, Australia Tel: +61-3-9764-1855 Fax: +61-3-9764-1545 Mail: alanc@matcol.com.au (Alan Chambers) Tel: +61-8-1-300-552-333 (Hotline) ? Fax: +61-8-9249-6944 Mail: jomad@webace.com.au (Jurek Madon) 5 Stephen Street Melrose Park, SA 5039 Adelaide, Australia ROBOTIC AUTOMATION PTY Ltd. Carbines Engineering 11 Portage Rd New Lynn Auckland, New Zealand Tel: +61-8-8357-5144 Fax: +61-8-8357-5859 Mail: petera@matcol.com.au (Peter Alsop) Tel: +64-9-826-0580 Fax: +64-9-826-1490 Mail: peter@carbines.co.nz (Peter Carbines) 3 ROBOTIC AUTOMATION PTY Ltd. 4 ROBOTIC AUTOMATION PTY LTD. 6 7 ROBOTIC AUTOMATION PTY Ltd. 75 Spine Street Sumner Park, QLD 4074 Brisbane, Australia Packaging House 21 Saleyards Rd Otahuhu Auckland, New Zealand Tel: +61-7-1-300-552-333 (Hotline) ? Fax: +61-7-3266-4777 Mail: cwells@matcol.com.au (Colin Wells) Tel: +64-9-259-0516 Fax: +64-9-259-0560 Mail: peter@carbines.co.nz (Peter Carbines) © MOTOMAN® robotec 21 Asia 1 Ein Unternehmen der YASKAWA Gruppe MOTOMAN® Headquarters & Subsidiaries 1 YASKAWA Electric Corporation, Kitakyushu, JP Distributors 3 YASKAWA Electric Corporation, Rawang, M 2 YASKAWA Electric Corporation, Singapore, 4 YASKAWA Electric Corporation, Selangor, M 5 MOTOMAN Service Center, Bangkok 6 YASKAWA Electric Korea Corporation, Seoul 7 YASKAWA Electric Korea Corporation, Deagu City 8 YASKAWA Electric Taiwan Corporation, Taipei 9 Shougang MOTOMAN Robot Co. Ltd., Beijing 6 9 10 2 5 8 1 2 Larsen&Toubro Ltd., Mathur 3 Larsen&Toubro Ltd., Madras 4 DOOSAN Mecatec Co., Seoul 5 MIRLE Automation Corporation, Hsinchu 8 New Century International Co., Ltd., Hanoi, Vietnam 4 2 6 © MOTOMAN® robotec 1 Larsen&Toubro Ltd., Mumbai 7 PT. Himalaya Everest Jaya, Jakarta, Indonesia 5 3 10 Shougang MOTOMAN Robot Co. Ltd., Shanghai 6 ULTRA DELTA MAJU, PT, Jakarta, Indonesia 8 3 7 4 1 7 22 Asia - YASKAWA Electric Corporation Ein Unternehmen der YASKAWA Gruppe (Japan – China, India,Indonesia, Malaysia, Taiwan, Thailand, Singapore, South Korea, Vietnam) Establish 1920 Employee 550 Gerneral Director Mr. Toshima Mr. Nakyama Office 1 Headquarters YASKAWA Electric Corporation 2-1, Kurosaki-shiroishi Yahatanishiu-ku, Kitakyushu 806-0004, Japan Tel: +81-93-645-7745 Fax: +81-93-645-7746 Mail to: Homepage: www.yaskawa.co.jp © MOTOMAN® robotec 23 Asia - YASKAWA Electric Corporation Ein Unternehmen der YASKAWA Gruppe Subsidiaries Establish 1991 2 YASKAWA Electric Singapore Pte., Ltd. 151 Lorong Chuan # 04-01 New Tech Park, Singapore 556741 Tel: +65-6-282-3003 Fax: +65-6-289-3003 © MOTOMAN® robotec Establish 1997 Establish 1997 Employee 5 Employee 1 3 YASKAWA Electric Malaysia SDN. BHD. No. 71 Jalan Bandar Rawang 2 48000 Rawang, Selangor D.E. Malaysia Tel: +60-3-609-21377 Fax: +60-3-609-26377 5 YASKAWA Engineering Asia-Pacific Co., Ltd. 252/98, 19th Floor Muang Thai-Phatra Office Tower 2 Rachadaphisek Road, Huaykwang Bangkok, 10320 Thailand Tel: +66-2-693-2200 Fax: +66-2-693-2204 24 Asia - YASKAWA Electric Corporation Ein Unternehmen der YASKAWA Gruppe Subsidiaries 6 YASKAWA Electric Korea Corporation Kepa Bldg #1201, 35-4 Youldo-Dong Yeongdungpo-Ku, Seoul 150-010, South Korea Tel: +82-2-784-7844 Fax: +82-2-784-8495 8 7 YASKAWA Electric Korea Co., Ltd. Deagu Branch 1 F, Samyang Bldg.89-1, Shinchun-Dong, Dong-Ku, Daegu City, 701-023 South Korea Tel: +82-53-745-7844 Fax: +82-53-745-7845 YASKAWA Electric Taiwan Co. 9F, 16 Nanking E. Rd., Sec. 3 Taipei, Taiwan Tel: +886-2-2502-5003 Fax: +886-2-2505-1280 4 YASKAWA Electric Corporation B 615, 6th Floor East Wing, Wisma Tractors, No. 7, Jalan SS16/1 Subang Jaya, 47500 Petaling Jaya, Selangor D.D., Malaysia Tel: +60-3-5031-5311 Fax: +60-3-5031-5312 © MOTOMAN® robotec 25 Asia - SHOUGANG MOTOMAN ROBOT CO., LTD. Ein Unternehmen der YASKAWA Gruppe China Establish 1996 Parent Company Shougang Steel / Yaskawa Electric Corporation Employee 50 (8 Service) Main jobs Sales, Service Office Headquarters 9 No.7 Yongchang North Road,, Beijing Economic & Technological Development Area 100176 Beijing, China Tel: +86-10-6788-0541 Fax: +86-10-6788-2878 Mail: ziping-du@sg-motoman.com.cn Mail: jwords@public.bta.net.cn Subsidiaries 10 SG-MOTOMAN Shanghai office Room No. 27D Hongcao Nan Road 718 Non 2 Hao 200233 Shanghai, China Tel: +86-21-5418-5509 Fax: +86-21-5418-5509 Mail: yangbaoshan@sg-motoman.com.cn Mail: syrtc@online.sh.cn © MOTOMAN® robotec 26 Asia - YASKAWA Electric Corporation Distributor Ein Unternehmen der YASKAWA Gruppe Distributor Service Partner 2 3 Headquarters Headquarters Establish 5 MIRLE Automation Corporation No. 3, R&D Road 2 Science-Based Industrial Park Hsinchu, 30077 Taiwan Tel: +886-3-578-3280 Fax: +886-3-578-7426 © MOTOMAN® robotec Employees 1982 1 150 LARSEN & TOUBRO Ltd. P.O. Box No. 5098, Bangalore, 560-0001 India Tel: +91-80-5583613 (Ext-227) Fax: +91-80-5596397 6 LARSEN & TOUBRO Ltd. Powai Works, PSE-Extension Bldg., 1st Floor, Gate No. 5, Saki Vihar Road, Powai (E), Mumbai 400-072, India Tel: +91-22-858-1812 Fax: +91-22-858-1717 27 Asia - YASKAWA Electric Corporation Ein Unternehmen der YASKAWA Gruppe Distributor 4 DOOSAN Mecatec Co., Ltd. 17th, Doosan Tower Bldg. 18-12, Ulchi-Ro. 6-Ka, Chung-Ku, Seoul 100-730 South Korea 6 Tel: +62-21-5830-0678 Fax: +62-21-5830-0686 Tel: +82-2-3398-2732 Fax: +82-2-3398-2798 Mobil: +82-19-394-3570 Mail: hansik@doosan.com www. Machinet.com ULTRA DELTA MAJU, PT Kedoya Elok Plaza Blok DD No. 59-60 JL Panjang-Kebn Jeruk, Jakarta 11520, Indonesia 7 PT. Himalaya Everest Jaya Jl. Daan Mogot Km. 10 No. 151 Pesing Poglar Jakarta 11710, Indonesia Tel: +62-21-5448965 Fax: +62-21-6198342 8 New Century International Co., Ltd. 59 Chua Boc-Dong Da-Hanoi, Vietnam Tel: +84-4-5631-993 /-995 Fax: +62-4-5631-994 © MOTOMAN® robotec 28
