MARY ROSS
1133 W. Baseline Rd. Apt 102 • 602-206-9362 • maryross4@gmail.com • Mary.L.Ross@asu.edu
OBJECTIVE
To invest my acquired skills, knowledge and formal education to exceed standards and expectations
while embracing the company’s culture.
WORK EXPERIENCE
Starbucks, 16815 E. Shea Blvd. #106-A Fountain Hills, AZ 85268
Jan 2011 to Aug 2014
Store Manager
 Set example of how to consistently exceed customer expectations through interactions with
customers, soliciting feedback and understanding the competitive environment
 Network within the community to build strong relationships and promote Starbucks
interests/values
 Promote ingenuity and innovation among partners while thriving on tough challenges through
the use of innovative thinking
 Challenge partners to excel and stretch beyond comfort zone; work to ensure partners
exceed expectations
 Comfortable making tough decisions with limited data and information; taking ownership of
outcomes
 Deliver results which exceed established targets or expectations by consistently assessing
and leveraging the strengths and skills of team members
 Calming force and lead by example without wavering in the face of adversity
 Continually advocating for self-initiated learning; actively seeking new skills within field of
expertise
 Use knowledge of the industry, competition and future business growth to inform store
strategies and actions
Wyzant
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January 2012-Aug 2014
Certified to tutor mathematics ranging from elementary mathematics to calculus I.
Experience tutoring Chemistry, English, Physics, and Spanish, GED.
Experience with diverse students such as the following: those attending college prep schools,
students with learning disabilities/language barriers, and foreign exchange.
Sonic Drive-In, 5151 West Peoria Avenue, Glendale, AZ
Jan 2006 to Dec 2010
Owner/Operator Trainee
 Managed a $1.5 million dollar store
 Led team to achieve overall 94% average Mystery Shop score (Voice of Customer)
 Received multiple awards for personally achieving consecutive 104.27% Mystery Shops
 Experience hiring and training new employees to exceed guest expectations.
 Coached employees to turn “Suggestive Selling” into “Successful Selling” to increase profit.
 Performed daily/weekly duties (inventory, end of week and end of month paperwork, new hire
paperwork).
 Completed and turned in bi-weekly payroll sheets.
EDUCATION
PhD Applied Mathematics for Life and Social Sciences, Arizona State University Aug ‘14-Present
 Currently learning and exploring topics in dynamical systems, modelling, environmental life
sciences, and impacts of climate change on the environment and economy
B.S. Applied Mathematics, Arizona State University (cumulative GPA 3.47)
December 2013
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Nominated alliance scholar in the National Alliance for Doctoral Studies in the Mathematical
Sciences.
Worked alongside the Applied Computing department on biofeedback research, studying
patterns in brain waves to project and optimize student learning.
Completed courses in mathematics topics including: Number Theory, Optimization,
Differential Equations, Applied Computational Methods, Advanced Calculus: Numerical
Analysis, Probability, Statistics, Linear Algebra, Calculus(I-III)
Successfully complete diverse courses in mathematics, leadership and education to create a
firm, well-balanced educational foundation.
Prerequisites Completed, Rio Salado Community College
GPA 3.71/4.0
May 2010
Diploma, Mountain Ridge High School
GPA 3.83/4.0
 Society of female scholars
 Student government treasurer
May 2008
COMPUTER SKILLS
Software: Microsoft Word, Powerpoint, Excel, Ampl, R, Adobe Photoshop, Adobe Illustrator, Maple,
Matlab, Corel Draw, Java, GLS, LaTeX
LANGUAGES
English: Native language
Spanish: Intermediate Listener, Speaker, Reader and Writer
PUBLICATIONS
Tower, Sherry, et al. “Mass media and the contagion of fear: the case of Ebola in America.” PloS
one 10.6 (2015): e0129179
REFERENCES
Carlos Castillo-Chavez
Angela Gray
Jerry Hoyler
Director of Simon A. Levin Mathematical, Computational
Modeling Sciences Center
Starbucks Store Manager
Owner/Operator FASTSIGNS of Goodyear,AZ
480-965-2115
623-670-2789
602-763-9672