your
SERVICE GUIDE
@Unisa
Contact information
Online services
Assignments & exams
Library services
Other services at Unisa
university
of south africa
Contents
A
B
C
D
E
F
G
H
I
J
Pages
Open distance learning in a nutshell Plotting Unisa on your map Online services Your study material matters Assignments Examinations
Learner support makes the difference
Student Affairs helping you to become
the best that you can be
Students’ disciplinary code
Make the most of Unisa’s libraries Addendum 1: Mark-reading sheets
Addendum 2: Maps
Addendum 3: Study fees
Addendum 4: Forms
5
6
9
11
14
19
23
35
37
44
64
66
68
69
This publication is also available in Afrikaans, Zulu and Sepedi and can be downloaded from
myUnisa at http://my.unisa.ac.za.
Your service guide @ Unisa
Contents
SECTION TITLE:
Your service guide @ Unisa
Congratulations on registering to study through Unisa in 2010. We believe that you have made an excellent choice. In fact, we believe a whole new
world awaits you... one of new experiences and exciting challenges.
So why are we so excited about Unisa and why do we believe you have made the right choice in choosing Unisa? Well, quite simply, Unisa will offer
you the opportunity to study at your own pace and at your own place. This is really the essence of Unisa’s open distance learning approach or ODL
approach as it is better known. Unisa wants to open up opportunities for you to further your studies. We therefore aim to remove possible barriers
to higher education, offer flexible learning and provide comprehensive student support.
But what does this mean for you as a student? Open distance learning at Unisa focuses on you, the Unisa student. You are our priority and we will
do everything we can to make your Unisa experience as enriching as we possibly can.
Your service guide @ Unisa 4
Section A: Open distance learning in a nutshell
Unisa is a comprehensive university which offers a combination of career-oriented modules (usually associated with a university of technology, whose
programmes prepare students for the world of work) and formative academic programmes (typically linked to a traditional university). We therefore
offer a wide range of study choices, from certificate programmes, to three and four-year degrees and diplomas.
Unisa follows an open distance learning (ODL) model of tuition. So how will this affect you?
Section A: Open distance learning in a nutshell
•
You will not attend classes. This means that you will need to manage your time and your studies, so that you can spend an hour or two on each module per day. Although you will use your study materials at home, you may seek contact with other students, lecturers and counsellors, as necessary.
•
You will receive comprehensive study guides and tutorial letters for each module, which will help you to master your study material and give direction to your studies. You should use your study guides together with the prescribed and recommended books, which you may need to purchase for certain modules. You may also receive CDs or DVDs as part of your study package. All your study material will also be available on myUnisa, the online student portal.
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You will need to submit at least one compulsory assignment and possibly some additional assignments per module. Your lecturers will mark your assignments, add their comments and then return them to you. Your lecturers will also send you follow-up tutorial letters, which will look at the problems you and other students experienced when completing the assignments.
•
You will write examinations at the end of the semester/year and can pass the module based on how well you did in the examination and the assignment(s). Unisa offers examination centres throughout South Africa and abroad.
Your service guide @ Unisa 5
Section B: Plotting Unisa on your map
Unisa is a very big institution, but we firmly believe that each student should receive the same level and quality of service irrespective of where they
are located geographically. We have therefore compiled this brochure which we’d like you to think of as your “GPS” (global positioning system) or
Unisa map, that is, your one-stop guide to the services available to you as a registered student.
Unisa’s campuses and regions
Unisa has a main campus, known as the Muckleneuk campus, in Pretoria, and another campus in Florida, Johannesburg. To ensure consistent service
to all students across South Africa, Unisa has also established five regions, namely Gauteng, Cape Coastal, KwaZulu-Natal, Midlands and North
Eastern.
Your service guide @ Unisa 6
Contacting Unisa
The following table contains important contact information for Unisa. If you are unable to find the information you require in this table, please contact
the Unisa Contact Centre as listed below.
Unisa Contact Centre
National: 0861 670 411
International: +27 (0)11 670 9000
Unisa website: www.unisa.ac.za
Unisa e-mail address: study-info@unisa.ac.za
myUnisa website: http://my.unisa.ac.za
Unisa fax number: 012 429 4150
Unisa’s postal address
Unisa’s telegraphic address
PO Box 392
Unisa
0003
Unisa Pretoria
Gauteng
Cape Coastal
Sunnyside: corner of Mears & Walker streets, Sunnyside
Florida: corner of Christiaan de Wet Road & Pioneer Avenue,
Florida, 1709
JCE: JSE Annexe building,1 Kerk Street, Newtown, Johannesburg,
2001
Erkhuleni: General building, 90 Elston Road, Benoni, 1501
Vaal Triangle: Sedibeng College for FET, 6 Frikkie Meyer
Boulevard, Vanderbijlpark, 1600
Parow: 15 Jean Simonis Street, Parow, 7500
George: 129 Mitchell Street, George, 6530
Port Elizabeth: corner of 5th Avenue & Hurd Street, Newtown
Park, Port Elizabeth, 6055
East London: 10 St Lukes Road, Southernwood, East London,
5201
Mthatha: 32 Victoria Street, Mthatha, 5100
KwaZulu-Natal
Midlands
Durban: 230 Stewart Simelane (previously Stanger Street),
Durban, 4001
Pietermaritzburg: 1 Langalibalele Street (previously Longmarket
Street), Pietermaritzburg, 3201
Newcastle: corner of Sutherland & Harding streets, Newcastle,
2940
Richards Bay: 111 Dollar Drive, Unit 5, Richards Bay, 3900
Wild Coast: Wild Coast Main Road, Mzamba Beach, Bizana,
4800
Rustenburg: Forum building, 1st floor, corner of Steen & Oliver
Tambo streets, Rustenburg, 0300
Bloemfontein: NRE building, 2nd floor, 161 Zastron Street,
Westdene, Bloemfontein, 9301
Mafikeng: 29 Main Street, corner of Warren & Main streets,
Mafikeng, 2745
Potchefstroom: 20 Auret Street, Potchestroom, 2531
Kimberly: Liberty Life building, Chapel Street, Kimberley, 8301
Kroonstad: NFS building, 36 Brand Street, 1st floor, Kroonstand,
9499
North Eastern
Ethiopia
Polokwane: 29A Landdros Maré Street, Polokwane, 0699
Nelspruit: 31 Brown Street, Nelspruit, 1201
Middleburg: Town Square Building, corner of Church & Bhimy
Damane streets, Middleburg, 1055
Makhado: 93 Krogh Street, Office 2, Makhado, 0920
Giyani: Office 12, Giyani Plaza (Sanlam Building), Nkhensani
Street, Giyani, 0826
Addis Ababa: Akaki, Addis Ababa
Unisa School of Business Leadership
Physical adress:
Email:
Tel:
Fax: Corner of Smuts Avenue and First Street
Midrand
sbl@unisa.ac.za (student number only in subject line)
011 652 0000
011 652 0299
Your service guide @ Unisa 7
Section B: Plotting Unisa on your map
Regions
Additional contact details for students registering at the Centre for Business Management
General enquiries:
Tel:
Fax to e-mail:
E-mail:
012 429 4586
086 641 7260
bussen@unisa.ac.za
Registrations:
Tel:
Fax to e-mail:
E-mail:
012 429 4920/4882
086 686 3401
cbmregistrations@unisa.ac.za
Study material:
Tel:
Fax to e-mail:
E-mail:
012 429 4920/4882
086 641 7262
cbmstudymaterial@unisa.ac.za
Assignments:
Tel:
Fax to e-mail:
E-mail:
012 429 4501/4038
086 641 5390
cbmassignments@unisa.ac.za
Examinations:
Tel:
Fax to e-mail:
E-mail:
012 429 4396/4680/4880
086 641 5432
cbmexaminations@unisa.ac.za
Student finances:
Tel:
Fax to e-mail:
E-mail:
012 429 4836/4971/4970
086 641 7259
cbmfinance@unisa.ac.za
Certificate ceremonies: Tel:
Fax to e-mail:
E-mail:
012 429 4538/4990
086 641 5320
cbmceremonies@unisa.ac.za
Library (fees):
012 429 2361
labusgmh@unisa.ac.za
Tel:
E-mail:
Unisa office hours
Unisa’s offices are open from Monday to Friday from 7:45 to 13:00 and from 13:45 to 15:45. Unisa is closed over weekends and on public holidays.
Your service guide @ Unisa 8
Section C: Online services
Technology, it seems, is changing on an almost daily basis and Unisa understands the importance of being able to communicate electronically with
you. The good news is that as a registered Unisa student for 2010, you will have access to myUnisa, Unisa’s student portal, and myLife, a free e-mail
address.
We will explain the difference between myUnisa and myLife in some detail in the next few pages, but very briefly, myUnisa is for learning, discussions,
collaborations, and so on, while myLife is a free web-based e-mail service for registered students.
myUnisa student portal
What is myUnisa?
myUnisa is a secure website for registered Unisa students, which will give you direct access to important information, such as course information,
and will allow you to update your personal information on the Unisa student system. You will be able to join online discussion forums, submit your
assignments and access a number of other resources.
How do I become a myUnisa user?
After receiving confirmation from the university that you are a registered Unisa student, you must do the following to become part of this innovative
learning community:
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Claim your myLife e-mail account before you join myUnisa.
Go to http://my.unisa.ac.za and click on the “Join myUnisa” link.
Complete the verification process. (Please read ALL the instructions on the screen.)
Why is it important to become a myUnisa user?
myUnisa will provide you with 24-hour access to your information and learning resources. It will also allow you to become part of an online learning
community, which means that you will be able to interact with your lecturers and fellow students.
What does it cost to join myUnisa?
myUnisa and myLife are free to all registered Unisa students. If you do not have your own internet access, however, you may need to visit an internet
cafe, library or learning centre in your area. These centres provide access to the internet for a small fee.
I’ve now registered on myUnisa. How do I login to myUnisa?
Go to http://my.unisa.ac.za, enter your student number in the field labelled “student no” and enter the password you created during the join
procedure. Do not confuse this password with the myLife password you will be using for your e-mail account.
Who should I call if I have a problem with myUnisa?
Section C: Online services
You are welcome to contact the Unisa Contact Centre on 0861 670 411 if you have any problems with myUnisa. You may also send an e-mail to
myunisahelp@unisa.ac.za. Please have your student number on hand when contacting the university; remember, too, to be clear and to the point
when describing a problem.
Your service guide @ Unisa 9
myLife e-mail account
How do I claim my myLife e-mail account?
As a registered Unisa student, you already have this e-mail account. Please note that you need to claim your myLife e-mail box if you wish to receive
any e-mail communication from Unisa.
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Go to myUnisa at http://my.unisa.ac.za and click on the “Claim myLife e-mail” link.
Provide us with your details by completing the e-form on the screen. This is done for verification purposes.
Receive your myLife address and password.
Access your e-mail account.
Check your myLife e-mail frequently, as it will be your responsibility to manage your myLife e-mail account. Please note that your myLife e-mail
address will be the only official means of electronic communication between Unisa and you. Should you wish to keep/use an existing e-mail account,
you will need to forward or redirect your mail from your myLife account to your preferred e-mail address.
How can I access my myLife e-mail account?
myLife is a web-based e-mail service, which means that you can access your e-mail from anywhere in the world using an internet browser. Use the
link http://www.outlook.com, your myLife ID (studentnumber@mylife.unisa.ac.za) and your password.
What should I do to forward my myLife e-mail account to another account?
If you prefer to use another e-mail account, you can configure your myLife account to forward e-mails automatically. Please note that the functionality
listed here is not available in all browsers. To use the complete set of features available in the Outlook web application, you need to use Internet
Explorer 7 or Internet Explorer 8. Most features are also supported in Firefox 3.0.1 on computers running Windows XP, Windows 2003, Windows
Vista, Windows Server 2008 and Windows 7 operating systems, and Safari 3.1 on the Mac OS X operating system..
To redirect your myLife e-mail to another e-mail account, please do the following:
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Login to your myLife account (http://outlook.com)
Click on “Options” (top right-hand corner of the myLife e-mail screen)
Click on the “Organize your inbox with rules” tab
Click on the “New” tab
Click on the “When the message arrives, and:” drop-down list
Select the “Apply to all messages” option
Click on the “Do the following:” drop-down list
Select the “Redirect the message to…” option
In the “To” box, type in the e-mail address you want the mail redirected to
Click on “OK”
Click on “OK”
Click on “Save”
Your service guide @ Unisa 10
Section D: Your study material matters
Since you will not attend classes, you will receive comprehensive study guides and tutorial letters for each module, which will help you to master your
study material and give direction to your studies. You should use your study guides together with the prescribed and recommended books, which
you may need to purchase for certain modules.
Inventory letter
Now that you are a registered Unisa student for 2010, we will send you a study package via courier or the South African Post Office, depending on
the option you have chosen. The study package will generally consist of the following: tutorial letters and study guides, and sometimes even CDs and/
or DVDs.
You will also receive an inventory letter as part of your study package. This letter will list the modules for which you are registered and the items
which were available on the date of issue.
Please note that study material is issued by the Despatch Directorate on both the Pretoria and Florida campuses. This might mean, therefore, that you
will receive two study material packages: one from Pretoria and one from Florida, depending on the programme for which you have registered. If this
is the case, the inventory letter you receive with your first study package might contain references to “From Pretoria” or “From Florida” next to items
still outstanding. Please do not contact the university about your study material until you have received both packages.
Study material indicated by means of a “B” in the inventory letter is only available in the language in which it was issued.
Please check that you have received all the items listed in the inventory letter(s). Unless indicated as “out of stock” or “not available”, you should
receive all the items listed in the inventory letter. If you did not receive an item, please contact the university without delay:
Tel:
Fax:
E-mail:
Post:
086 167 0411
012 429 4150
study-info@unisa.ac.za
The Registrar (Academic)
PO Box 392
Unisa
0003
Student card
Unisa issues a new student card for each academic year. This student card is issued as part of the inventory letter mentioned above (lower right-hand
corner of the inventory letter). This student card will give you access to Unisa’s campuses and library facilities.
As already mentioned, you will receive tutorial letters and study guides, and sometimes even CDs and DVDs as part of your initial study package from
the university at the beginning of the academic year or semester. You will, however, also receive additional study material in the form of tutorial letters
during the course of the semester or year. Each tutorial letter will have a specific serial number and this number indicates the type of information
contained in the tutorial letter. The following information should help you to keep track of your tutorial letters.
Serial number
Type of information contained in the tutorial letter
000 series
These tutorial letters are issued by lecturers and not the Despatch Directorate. You may, therefore, not
receive any tutorial letters in this series. A lecturer may, for example, compile a tutorial letter in this series
to provide answers to or comments on a marked assignment. The lecturer may also decide only to send
this type of tutorial letter to students who completed a particular assignment.
100 series
Tutorial letters 101 generally deal with assignments, closing dates for assignments and general
information applicable to a specific course, such as prescribed books, admission requirements for the
examination, and so on. These tutorial letters are numbered in sequence: 101, 102, 103, and so on.
200 series
These tutorial letters are printed on pink paper and may not be issued before a specific date (eg until
after the closing date for an assignment). These tutorial letters are also numbered in sequence: 201, 202,
203, and so on.
300 series
Tutorial letters in this series are mostly of a general nature. These tutorial letters are issued simultaneously
to all students in a college or department, or to students who are registered for a specific programme or
course. These tutorial letters are also numbered in sequence: 301, 302, 303, and so on.
Your service guide @ Unisa 11
Section D: Your study material matters
Study material
500 series
The tutorial letters in this series generally serve as study guides. They are, however, only valid for one
academic year, unlike a study guide which may be valid for more than one year.
Please note that all study material is also available on Unisa’s student portal, myUnisa. Please see section C for more information on myUnisa.
Bar codes
In addition to your study material, you will receive bar codes as part of your study package. These bar codes represent your student number and
should be pasted on the covers of all assignments before submitting them to the university. (Please note that no bar codes should be pasted on
mark-reading sheets.)
These bar codes are automatically issued once with your first registration at Unisa. Please contact the Unisa Contact Centre if you require additional
bar codes at any time. (Please do not delay in posting an assignment because you have run out of bar codes. In such a case, write your student
number clearly on the assignment cover before submitting the assignment to the university.)
Prescribed book and official booksellers
For details on Unisa’s official booksellers, please to go myUnisa (http://my.unisa.ac.za). If you have any difficulty in locating books at these
booksellers, please contact the university’s Prescribed Books Section (+27 (0)12 429 4152; vospresc@unisa.ac.za).
Ordering books and other materials from Unisa Press
General information
All prescribed publications published by Unisa Press are clearly indicated in Tutorial letter 101. The titles printed in bold type and marked with
a double asterisk** should be ordered directly from Unisa Press. An order form for this purpose has been included at the back of this booklet. Send
your order to:
The Business Section
Unisa Press
PO Box 392
Unisa
0003
All other prescribed publications mentioned in Tutorial letter 101 are available from Unisa’s official booksellers. Please do not use the order form
referred to in the above paragraph for this purpose. This order form is for Unisa Press publications only.
Important
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The prices of the different Unisa Press publications are included in Tutorial letter 101. The stationery prices appear on the order form at the back of this brochure.
Please ensure that you include the correct amount of money (cheque, postal order, electronic transfer, credit card payment or internet transfer) with each stationery order.
If you have an adequate credit balance in your student account, we may debit the cost of the stationery from your account if you ask us to do so in writing.
Please make out all cheques and postal orders in favour of Unisa. For more information on electronic, credit card or internet payments, please see the order form at the back of this brochure.
South African postal tariffs include VAT and postage. Prices of stationery include both South African and overseas airmail.
Stationery
Only one assignment pad, ten assignment covers and ten envelopes are initially supplied with your study material. You will have to order and pay for
any additional stationery you require.
Readers, case books and other prescribed books
Tutorial letter 101 clearly indicates which publications can be ordered from Unisa. Please refer to Tutorial letter 101 to find out where a book should
be ordered from and what the correct price is. If the book is only available from Unisa, please use the order form at the back of this brochure.
Your service guide @ Unisa 12
Scientific pocket calculators
If you are studying through the Department of Quantitative Management, you may require a scientific pocket calculator. If you do not already
have one, you may order one from Unisa. Please refer to Tutorial letter 101 for the relevant order form, which must be completed in full and sent,
together with payment, to
The Business Section
Unisa Press
PO Box 392
Unisa
0003
Geography requirements
The Department of Geography sends out an order form to certain of its students to enable them to order specific apparatus and other requirements
directly from Unisa. The prices are quoted in a tutorial letter.
Sales counter in Pretoria
The Unisa Press bookshop is located in the new Registration building on the Sunnyside campus in Walker Street. The bookshop is open from
Monday to Friday, from 7:45-16:00. The sales counter is also open on Saturdays during registration periods.
For more information about Unisa Press publications, please phone 012 429 3448/3368/2976/3515/2953, fax 012 429 3449, e-mail
thearl@unisa.ac.za / unisapress@unisa.ac.za or visit their website: http://www.unisa.ac.za/press.
Computer laboratories
Due to the limited capacity of Unisa’s microcomputer laboratories, access to the laboratories is restricted to those students who quality to do
practical work in these laboratories. If you qualify for such access, you will be informed of this by means of a tutorial letter.
Your service guide @ Unisa 13
Section E: Assignments
It is our sincere hope that you will do well at Unisa - that you will submit and pass your assignments, and that you will prepare effectively for your
examinations so that you achieve the best possible results. This is why we insist that all our students submit a certain number of assignments and/or
portfolios for each module for which they are registered.
Tutorial letter 101 (Tutorial letter 102 for BCom students) for each module will contain information about your assignments and/or portfolios.
Types of assignments
Multiple-choice assignments
Multiple-choice assignments generally need to be completed using a mark-reading sheet, which is then posted to the university. You may, however,
choose to complete and submit your multiple-choice assignments online, using myUnisa (please see section C for more information).
General assignments
Assignments, other than multiple-choice assignments, must either be handwritten or compiled using a word processing package (eg Microsoft
Word). You may use either an official assignment pad or your own paper (A4 size) for this purpose. For printed assignments, please use double-line
spacing and leave a blank space of 5 centimetres on the right-hand side of each page (for the lecturers’ feedback). Please ensure that you follow the
lecturers’ instructions provided in your tutorial letters and the printed instructions on the assignment covers when compiling assignments.
Assignment cover
All assignments posted to the university, with the exception of mark-reading sheets, must have an assignment cover. Please ensure that you provide
the following information on each assignment cover, namely
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•
•
•
•
your student number
the course code
the correct assignment number
the correct code for your academic registration period (ie 01 or 02)
the correct assignment due date
your examination centre
your postal address
It is essential that the information you provide on your assignment cover is correct, as incorrect or incomplete information may cause a delay in your
assignment being marked. It may, in some cases, also mean that your assignment is not marked or is not returned to you.
General assignment information
As we have already mentioned, we would like you to do well at Unisa. We have therefore compiled the following “rules” to help ensure that your
assignments are processed timeously and are returned to you as soon as possible:
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Number the pages of your assignment and make sure that the pages are in the correct order before stapling them to the inside of the assignment cover.
Staple each assignment to its own assignment cover. Then post each assignment in an individual Unisa assignment envelope. Please note that if you submit your assignment in another type of envelope, it will be sent back to you unmarked.
The assignment envelopes provided by the university are C4-size envelopes, which require extra postage. Please ensure that you pay the correct postage for this size envelope. Contact your local post office before affixing any stamps to these envelopes.
The following information must be filled in on the back of the assignment envelope: student number, name and surname, course code, assignment number and postal address.
No assignments may be posted or e-mailed directly to lecturers or academic departments. The university will also not accept assignments or portfolios submitted via e-mail or facsimile (telefax) machines.
Do not submit different parts of the same assignment separately.
Please ensure that you keep a copy of each assignment you submit to the university.
Marked written assignment will be returned to you. Please ensure that you include your name, postal address and postal code on the assignment cover. Marked assignments are returned approximately five weeks after the closing date for the assignment.
Your service guide @ Unisa 14
•
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Portfolios will not be returned to you and the results will only be released with the examination results.
You may use the following e-mail address to enquire whether or not the university has received your assignment: study-info@unisa.ac.za. You will also find this information on Unisa’s student portal, myUnisa (http://my.unisa.ac.za).
Submitting assignments
Using and completing mark-reading sheets
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Use only the orange mark-reading sheet that you received with your study material. The mark-reading sheet will look the same as the example that appears at the end of this booklet (see addendum 1a on page 64). Do not use the sample to submit your assignment.
All information on a mark-reading sheet must be filled in with an HB pencil. Do not use a pen to fill in the mark-reading sheet.
Do not attach a bar code sticker to the mark-reading sheet.
A mark-reading sheet that is filled in incorrectly, damaged or folded cannot be marked.
When using a mark-reading sheet to answer multiple-choice assignments, please fill in the mark-reading sheet carefully and correctly.
Refer to the attached example of a mark-reading sheet at the end of this booklet (see addendum 1a on page 64). The encircled digits from 1 to 12
in the square brackets do not appear on the mark-reading sheet itself, but are only used in this example to indicate those spaces on the sheet that
you should mark by drawing a horizontal line through the digit (number). Follow these instructions when filling in a mark-reading sheet:
Space 1:
Space 2:
Space 3:
Space 4:
Space 5:
Space 6:
Space 7:
Space 8:
Space 9:
Space 10:
Fill in your initials and surname, for example: Mr S Bengu.
Add your complete postal address (with postal code where applicable).
Write your student number (eg 391-431-5) horizontally in this space (ie from left to right). You will notice that this space consists of eight squares, one block for each digit of your student number. This includes the coloured square (if your student number consists of eight digits). If your student number consists of seven digits, the last square will remain open, as indicated
in the example.
Write your student number in the squares of space 4. Under each of these squares there is a series of digits from 0 to 9. Mark the digits that correspond with each digit of your student number as filled in in space 3. Always mark your answer by drawing a horizontal line through the digit as indicated in the example.
You will find a unique assignment number (eg 1234567) at the top of the assignment questions in the tutorial letter. This unique number is very important, because it matches your answers with the correct answers on the computer. This unique number is used to mark your assignment. Please ensure that you have filled in the correct unique number.
Mark the corresponding digit opposite each square of the unique assignment number (see example).
Fill in the code of the course, half-course, paper or module here, for example: COS111-U.
The assignment number goes here, for example: 01 or 02.
The question numbers on the sheet correspond with the question numbers in the assignment. Next to each of these question numbers there is a series of squares from 1 to 5. These digits from 1 to 5 in turn correspond with the alternative answers that are provided for each multiple-choice question in the assignment. You should mark the digit that corresponds
to the digit of the alternative which you have selected as the answer. Suppose you have chosen alternative 2 (choice 2) as the correct (or best) answer to question 1, then you should mark square 2 next to question number 1 to indicate that
you have selected choice 2 for question 1. Remember that the computer has to read these little marks. This is why you should mark the answer clearly with an HB pencil. See the example.
Mark your answer by drawing a horizontal line through the digit (number) as indicated in the example.
Only use the mark-reading sheets that you received with your study material. No other mark-reading sheets will be accepted. Mark-reading sheets
should not be put in an assignment cover and stapled.
Submitting assignments via myUnisa
Once you have registered on myUnisa (http://my.unisa.ac.za) for the current academic year, you may submit both your multiple-choice and written
assignments online. Please see section C of this brochure for more information on how to join myUnisa.
Submitting multiple-choice questions via myUnisa is simple, fast and reliable. Just follow the step-by-step instructions on the screen. Although
myUnisa is both secure and reliable, we do suggest that you use the following two safeguards to ensure that your online assignment has been
successfully submitted:
1.
2.
After submitting your assignment online, you will receive a clear status message and a reference number confirming that your assignment has been successfully submitted.
Your list of assignments for each course will be updated on myUnisa as soon as you submit an assignment.
How should I submit written (text) assignments via myUnisa?
You must prepare your assignment in a file format that can be uploaded to myUnisa. This file has to be in one of the formats listed under “Specify
the type of file” drop-down list on the submission screen. Not all file types can be accepted. Make sure, therefore, that the type you select matches
that of your file, otherwise your lecturer may receive pages filled with garbage!
Your service guide @ Unisa 15
Section E: Assignments
How should I submit multiple-choice assignments via myUnisa?
When you click on “Continue”, your assignment will be uploaded from your computer to the Unisa network. This may take several minutes
depending on the size of your assignment and the speed of your internet connection. Once the assignment is received, details about it will be
displayed on your screen for final checking. You can then either go back to make corrections or click on “Submit assignment” to finally send it off.
If your assignment score includes marks for layout and formatting, we suggest that you upload your assignment to myUnisa in pdf format. This
will ensure that the layout and formatting are not automatically adjusted when Unisa prints your assignment. You can find information about pdf
converters on the myUnisa home page under “Electronic resources”.
What general information do I need to know before submitting assignments online?
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Please use a header for all word processor files with your name, student number, course code and assignment number.
If you use a dial-up connection to access myUnisa, please ensure that you have your answers ready before dialling up. It will cost you money if you have to work out your answers while you are online.
Please check for any mistakes before you submit an assignment. Unisa’s Assignment Division will not accept any requests to cancel assignments submitted via myUnisa. You may, however, resubmit an assignment by selecting the “Resubmit” button provided that you resubmit your assignment immediately. Please note: You will only be able to resubmit an assignment if the “Resubmit” button appears next to your assignment number.
Do not wait until the closing date to submit assignments via myUnisa. Try to submit your assignments at least three working days before the due date. This is to make provision for unforeseen problems (eg your internet connection might not be available on the last day).
Please do not submit the same assignment via myUnisa and the post.
Do not submit self-evaluation assignments, as they will not be marked by the university.
Please ensure that any documents/assignments uploaded to myUnisa are virus free. Any student who repeatedly submits documents with viruses may lose the right to use myUnisa.
What page layout and formatting should I use for full-text assignments?
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Set the paper option in your document to A4, default tray, auto feed (or auto select).
Set the left margin to at least 2,5cm and the right margin to 5cm for your lecturers’ feedback.
Do not use colour fonts. Use black ink only.
Use only common fonts like Times Roman, Arial, and so on.
Limit your font size to a maximum of 16 for headings and 12 for normal text.
Line spacing can be problematic if your printer differs significantly from the Unisa printer.
Please do not use the return (enter) key to create empty spaces at the bottom of a page. Use the page break function of your computer to force a new page. This will ensure that your page numbering stays exactly the way you indicated in your contents page.
Pictures and diagrams may be included, provided that they are not too complex and are not in colour. Do not embed objects from other programs that require dynamic links. Rather, create a graphic of your spreadsheet or diagram, save it as a bmp, jpeg or gif and insert this file into your document.
Keep tables simple. Complex tables can cause printer memory problems.
I’m a Computer Science student. Are there any special arrangements I need to take note of?
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You may submit programs or program output in either a text (ASCII) file or in a word processor file.
Remember that you may only submit one file per assignment, so you may have to combine different files into one document. You can also create a single pdf document that combines different source files.
We recommend that you use a fixed width font (such as Courier), so that your documents will be more readable and the indentation will remain correct. Converting your document to pdf will ensure that your file presentation remains exactly as you intended.
Assignment due dates
It is your responsibility to ensure that your assignment reaches Unisa on or before the closing date. No extensions will be granted and no late
assignments will be marked. Please keep public holidays, religious holidays and weekends in mind with regard to closing dates. To ensure that an
assignment reaches Pretoria before its due date, it should be posted at least three working days (or 72 hours) before the due date. You will receive an
SMS confirming that the university has received your assignment. Please note, however, that it is your responsibility to make sure that Unisa has your
correct contact details.
You may submit an assignment before the due date, but your assignment may not be marked before the closing date for the assignment.
Please remember that by not submitting your compulsory assignment, you may forfeit your admission to the examination for that module.
Your service guide @ Unisa 16
Assignment results
You may get your assignment results as follows:
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Telephone:
0861 670 411 (nationally)
+27 11 6709000 (internationally)
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Online information via myUnisa: http://my.unisa.ac.za
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You will receive an SMS with your assignment result as soon as the result becomes available. Please note that it is your responsibility to make sure that Unisa has your correct contact details.
Repeating assignments
The general rule is that a student may not repeat an assignment. A second effort may be submitted in exceptional cases, but only if the assignment is
accompanied by the lecturer’s written consent.
Students who are eligible to write supplementary or special examinations may not repeat their assignments. Assignments must be submitted by
the due dates in the semester for which you are registered, for example: If are registered for the first semester and have been granted a special
examination in the second semester, your assignments must still be submitted by the due dates prescribed for the first semester.
Assignment boxes
If you live in the Pretoria, Midrand, Johannesburg, Cape Town, Polokwane, Nelspruit or Durban areas and would like to deliver your completed
assignments personally, please post your assignments, using envelopes provided by the university when you registered, in the assignment boxes listed
below. Please do not, however, post envelopes containing money in any of the assignment boxes.
While Unisa does everything possible to ensure that assignments reach the university safely, we cannot take responsibility for the loss of assignments
if assignment boxes are damaged in any way.
Official assignment boxes
Pretoria
Muckleneuk campus, corner of Mears and Willem Punt streets, Pretoria
or
Joubert Street on the Sunnyside campus (between Walker and Rissik streets)
Midrand
Unisa Graduate School of Business Leadership, Alexandra Avenue (extension known as First Street)
Johannesburg
JSE building, 1 Kerk Street, Newtown, Johannesburg
Cape Town
15 Jean Simonis Street, Parow
or
Juta Booksellers, corner of Bree Street and Hans Strijdom Avenue
Durban
230 Stalwart Simelayne Road
Polokwane
23 Landdros Maré Street
Nelspruit
31 Brown Street
Umtata
Steve’s Motors building, 26 Victoria Road, corner of Madeira Road
Kimberley
90 Du Toitspan Road
East London
Metropolitan Life building, 3rd floor, Drury Lane
Middelburg
Town Square building, corner of Church and Voortrekkers streets
Bloemfontein
NRE House, 161 Nelson Mandela Road
Pietermaritzburg
1 Langalibalele Street
Wellington
Unisa, Church Square
Florida
Florida campus, corner of Christiaan de Wet Road and Pioneer Avenue
Benoni
General and Accident building, 190 Elston Road
With the exception of weekends and public holidays, the assignment boxes in Pretoria, Midrand and Johannesburg are emptied daily by Unisa staff
at approximately 6:30 each day. The collection time for the Midrand and Johannesburg boxes is approximately 8:30, while the collection time for the
regional facilities is approximately 13:00.
Your service guide @ Unisa 17
The postal address to courier assignments to Unisa is as follows:
Company:
Street address:
City:
Contact:
Unisa
Preller Street
Muckleneuk Ridge
Pretoria
Assignments
Your service guide @ Unisa 18
Section F: Examinations
Examination centres
You will find a list of approved examination centres and examination centre codes on myUnisa (http://my.unisa.ac.za, click on “Examinations”). You
will also receive your examination centre information in you examination timetable. Please ensure that you use the correct examination centre code
on your registration form. By signing your Unisa application form, you undertake to write your examination at the examination centre indicated on
your application form.
While the university will do everything possible to arrange examinations at each of the approved examination centres, Unisa reserves the right to
change a student’s examination centre details without prior notice. All affected students will be advised of any such changes by 15 April for the
May/June semester examinations, by 15 September for the October/November examinations, and by 15 December for the January/February
examinations. It is therefore essential that you read your examination venue details as indicated on your final examination timetable. Please do not
assume that your examination venue address will necessarily be the same as the address for a previous examination period.
Please note that you must write all your examinations for a specific examination period at one venue. No dual, ad hoc and/or temporary examination
venues will be permitted. You must, therefore, write at your allocated examination venue.
I want to change my exam venue. What should I do?
The closing dates to apply to change examination venues are as follows:
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31 March 2010 for the May/June examinations
31 August 2010 for the October/November examinations
15 November 2010 for the January/February examinations
Applications may also be submitted via e-mail (exams@unisa.ac.za) (your student number must appear in the subject heading), via fax (012
4294150) or via myUnisa.
Please note: no applications for examination venue changes will be considered after these dates.
The following reasons will not be accepted as justifying a departure from the ordinary procedure:
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objection to the expense involved in travelling to and from an examination centre;
difficulty in obtaining leave from official duties, or a change of centre interfering unduly with such duties;
lack of ordinary transport facilities, such as a regular bus or train service; or
non-receipt of the letter confirming admission to the examinations.
On the day of the examination
Please ensure that you are seated at least 15 minutes prior to the commencement of the examination, so make sure you give yourself ample
time to get to your examination venue. Latecomers (anyone arriving more than 15 minutes after the exam has begun) will not be admitted to the
examination venue. Please also remember your student card (or at least your student number) and some proof of identity to identify yourself during
your examination.
Special examination arrangements
Examination timetable
Read, read and read again the examination timetable before finalising your registration. The university will not grant you admission to a
supplementary examination because of any clashes in examination dates. Please ensure, therefore, that you choose your courses in such a way that
your examination dates do not clash. The university will not change an examination date at the request of any student.
The examination dates for all courses (with the exception of non-venue based examinations, portfolios, theses and dissertations) can be found in the
examination timetable. While we will endeavour to keep to the examination dates in the timetable, any unavoidable changes will be indicated in your
final examination timetable.
Students in foreign countries should keep public holidays in mind when selecting courses to ensure that the examination dates do not clash with the
public holidays in their particular country.
Your service guide @ Unisa 19
Section F: Examinations
Any physically handicapped student who requires special examination arrangements must apply annually to the Registrar (Academic), in writing,
before 1 March 2010 for the May/June examination period, and 1 August 2010 for the October/November and January/February examination
periods. Please note that a medical certificate specifying the nature of your handicap must accompany your application. Applications may be
submitted via e-mail to examdisabled@unisa.ac.za (student number must appear in the subject line) or faxed to 086 691 9866.
Your final examination timetable will be posted to you approximately one month prior to the commencement of the examination period. It will
contain the following information:
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a list of the study units for which you have gained admission to the examination and your final examination dates
a list of the study units (if any) for which you have not gained admission to the examination
examination centre address, venue details and the contact number of the chief examination invigilator
general instructions
Please contact the university immediately if you have not received your final examination timetable two weeks prior to the examination date(s):
Tel:
Fax:
E-mail:
0861 670 411 (national)
+27 11 670 9000 (international)
086 691 9866
exams@unisa.ac.za (student number must appear in the subject heading)
You will also find your examination timetable on Unisa’s student portal, myUnisa.
Examination periods
Unisa’s official examination periods are January/February, May/June and October/November.
Examinations are held at the end of each academic period for most modules. These examinations are held under the supervision of Senate at such
centres as Senate may determine. At the discretion of Senate, an examination may be written or oral, or both written and oral, and may include
practical work. The university reserves the right to summon a student for an additional oral or written examination. Except where otherwise arranged,
the written and oral examinations will take place in Pretoria.
Examining is conducted by one or more Unisa lecturers concerned with the tuition in the particular module and by one or more people not
concerned therewith. Examiners who are not attached to the university are appointed as second examiners for honours, master’s and doctoral
examinations, and, with the special approval of Senate, also for final courses.
The pass for an examination is 50%; for the predicate “with distinction” to be awarded, the mark is 75%.
Examination scripts may be remarked in accordance with procedures as specified on the notification of examination results and on payment of the
prescribed fee.
Should your examination material (eg answer book) not be received by the university’s offices in Pretoria for marking, irrespective of the reason
for such a loss, you will be granted a further opportunity to write another examination in the same module free of charge. You will, however, be
responsible for the arrangement and expenses of travel to and stay at an examination centre.
Should you fail your first examination session and are granted a supplementary, aegrotat or special examination, please note that this will be your last
and final opportunity to write an examination in respect of the particular academic year. No further examinations will be granted in respect of results
obtained at the supplementary, aegrotat or special examinations.
Examination fees
Your study fee for each module includes a basic examination fee. You will be required to pay an additional fee if you wish to write aegrotat, special or
supplementary examinations (there is a prescribed examination fee in accordance with the provisions of Rule G9 and G10).
Please note that you shall not be entitled to any refund or transfer of fees should you be absent from all or some of your examinations.
Practical examinations for the degrees BA (with specialisation in Music), BVA, BMus and BSc
The examinations for all practical art subjects for the BVA degree are only conducted at a limited number of South Africa’s larger cities. If you
live in a smaller centre, therefore, please enquire where your BVA examinations will take place before submitting your application for registration.
Examinations in Art History and the BA subject prescribed for the first year of the BVA degree may be written at any approved centre. Please note
that no examinations for practical art subjects can be conducted at centres in foreign countries.
The practical examinations for natural science subjects for the BSc degree are conducted only in Potchefstroom. No arrangements can be made
for practical examinations in countries other than South Africa. The theoretical examinations in all subjects for the BSc degree may be written at any
approved centre.
Your service guide @ Unisa 20
Marking of examination scripts
All examination answer books are marked by at least two independent examiners.
Examination results
Formal examination results for an examination period are made available on the official publication date.
Your examination results will be posted to you. You may, however, also request them by telephoning 083 1234, downloading them from myUnisa or
by sending the following message via SMS to the MTN number 083 1421 0119 (Results [space]+student number).
No Unisa member of staff is permitted to release examination results via telephone. You will also not receive your examination results until your
student account has been settled and until you have returned all outstanding library books.
If you believe that you have satisfied all the requirements for a degree, diploma or certificate, but have not received confirmation thereof within
two months of your last examination, please write to the Registrar (Academic) (PO Box 392, Unisa, 0003) or contact the Department of Student
Admissions and Registrations (0861 670 411). The Graduation Section may also be contacted via the e-mail address gaudeamus@unisa.ac.za
(student number in the subject line).
Please note: If you have any queries about your examination results, please contact the university within a period of three months from the date of
release of your examination results. If the university has not heard from you within this period, it will regard all results as correct and complete.
Supplementary examinations
You are required to achieve a subminimum of 40% for an examination in order to qualify for a supplementary examination. Please note that year
marks do not count for supplementary examinations.
Please also note that there are some undergraduate modules which do not make provision for supplementary examinations. Please refer to Tutorial
letter 101 for more information.
Supplementary examinations are granted on the basis of a student’s performance in the examination, provided that the student achieved at least 40%
in the module concerned. In a student’s final year of study, and only in exceptional cases, the Dean of a College may exercise his or her discretion and
grant a supplementary examination outside the prescribed parameters.
Should you qualify for a supplementary examination in the following examination period, you will receive notification of this together with your
examination results. Should you qualify for both an aegrotat or special examination in terms of G9 and a supplementary examination in terms of
G10, the supplementary examination shall lapse should the examination dates or times clash.
No further examination opportunities will be granted in respect of supplementary examinations. If you fail your supplementary examinations, you will
be required to re-register for the relevant module.
Aegrotat and special examinations
Please also note that there are some undergraduate modules which do not make provision for aegrotat or special examinations. No supplementary
examinations are granted in respect of aegrotat or special examinations. Please refer to Tutorial letter 101 for more information.
An aegrotat or special examination in the following examination period may be granted to a student who has been prevented from taking the
preceding examination or has been unable to complete the examination as a result of
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illness on the day of or immediately before or during the examination, provided that the application is accompanied by a certificate, issued by a medical practitioner registered with the SA Medical and Dental Council, specifying the nature, commencement date and duration of the illness and declaring that for health reasons it was impossible or undesirable for the candidate to sit for the examination on the day concerned and, where applicable, a letter from the invigilator certifying that the candidate left the examination hall due to illness; or
personal circumstances, such as military service, work commitments, serious illness or death of a relative during the examination period, provided that satisfactory evidence of such circumstances is produced (see below).
Where an examination is deferred and a special or aegrotat examination (second examination opportunity) is granted, without the examination
having been written at the first examination opportunity, such deferred examination will be regarded as the second and final examination opportunity
for that academic year. No further supplementary, aegrotat or special examinations will be granted and students who fail or are absent from such an
examination (for whatever reason) will have to reregister for the relevant module/paper during the next academic period.
Please note: A student must have obtained examination admission and have paid the full registration fee in respect of the relevant module. The
prescribed examination fee must accompany the application for the aegrotat or special examination. Examination fees are not refundable or
transferable. No alternative dates or times can be arranged in cases where examination dates and/or times clash.
Your service guide @ Unisa 21
Applications for special examinations must be accompanied by original documentary evidence giving full details as to why the student was prevented
from writing the examination. Please ensure that your student number appears on all documentation. Medical certificates (alone) received without an
accompanying written application will be considered to be an incomplete application and will, therefore, not be processed or considered. Applications
can be submitted via fax (012 429 4150), e-mail (aegrotats@unisa.ac.za) (your student number must appear in the subject heading) or may be
posted to the university (PO Box 392, Unisa, 0003). It remains your responsibility to ensure that the university receives your original application and
any accompanying documentation before the closing date.
Remarks and rechecks
You may apply to have your examination answer book remarked or checked. The exceptions to this are for the practical component of a module (eg
Chemistry practical) and where the examination answer material comprises only a mark-reading sheet.
The procedure and closing date for such applications will appear on the reverse side of your original examination results. Please note that a remark
fee may be payable.
Please do not wait until receiving your remark results before registering for the following academic period, as no extensions will be granted.
Purchase of examination answer books
You may, in accordance with the Access to Information Act, apply to purchase a copy of your examination answer book. The cost is R35,00 plus
60c per photocopied page. A payment of R50,00 will cover the cost of 25 photocopied pages. At present, only photocopied copies are available and
are sent via registered mail once the application has been approved. Once approved, it takes approximately 14 days for a copy of the answer book to
be sent. Note that question papers and model answers/memoranda are not included.
If you would like to purchase a copy of your examination answer book, please apply in writing for a copy of the prescribed application form.
Send your request to exams@unisa.ac.za (student number must appear in the subject heading) or fax the request to 086 691 9866 (Attention:
Examinations). Alternatively, contact the Unisa Contact Centre.
Your service guide @ Unisa 22
Section G:Learner support makes the difference
Learner support aims to create opportunities for personal transformation and lifelong development. The Directorate: Tutorial Services, Discussion
Classes and Work-Integrated Learning, and the Directorate for Counselling, Career and Academic Development provide essential services for all
Unisa students. We strongly recommend that you acquaint yourself with the services they offer.
Tutorial services, discussion classes and work-integrated learning
The Directorate: TSDL (Tutorial Services, Discussion Classes and Work-Integrated Learning), as the name suggests, is responsible for Unisa’s Tutorial
Support Programme, discussion classes and work-integrated learning.
Tutorial Support Programme
Unisa offers an additional academic support service, in the form of the Tutorial Support Programme, to all registered Unisa students. This service,
which is offered particularly to first and second-year students, takes the form of weekly face-to-face tutorials led by qualified tutors recommended by
Unisa’s colleges and appointed by Unisa.
How can I join the Tutorial Support Programme?
You may only join the Tutorial Support Programme if you are a registered Unisa student for 2010. As a registered student, you may visit a Unisa
campus or region of your choice, complete a Tutorial Support Programme enrolment form and pay the prescribed enrolment fee. Please note that
you may only enrol for tutorials in a maximum of three modules.
Once you have registered for the Tutorial Support Programme and have paid the necessary enrolment fee, you will receive 15 one-hour tutorial
classes for each module for which you have registered. Please note, however, that tutorial classes will only commence once 15 students have
registered for a particular module.
How should I pay the tutorial fee?
You may pay the prescribed Tutorial Support Programme fee at a Unisa cashier (no cash) or at any Absa bank. Please ensure that you use the correct
Unisa bank account number and allocation number.
Credit: Dep ref: Acc no: Unisa tutorial fees
Use the first 8 shaded blocks for your student number. If your student number only consists of 7 digits, please add a “0” as the first digit of your student number. Leave one block open and then fill in your student number.
4048746711
Your service guide @ Unisa 23
Section G: Learner support makes the difference
Please also ensure that you fill in the deposit slip correctly; also remember to include your Unisa student number. Absa bank will not process a
transaction if any of the following information is incorrect:
Please use this example of the deposit slip to complete your deposit slip.
A deposit will only reflect on your student account on the first working day following the day on which you made the deposit.
Where is the Tutorial Support Programme available?
The Unisa Tutorial Support Programme is currently available at the following Unisa centres:
REGIONS
CONTACT DETAILS: TUTORIAL SERVICES
NORTH EASTERN
Polokwane
23A Landros Maré Street,
Polokwane, 0742
Contact
Dr K Rankapole
Tel: 015 290 3417
E-mail: krankapo@unisa.ac.za
Mrs M Vermeulen
Tel: 015 291 3443
E-mail: mvermeul@unisa.ac.za
Mr M Rakoma
Tel: 015 290 3443
E-mail: mrakoma@unisa.ac.za
Nelspruit
Standard Bank Centre, 1st floor,
31 Brown Street, Nelspruit, 1201
Contact
Mr J Munonde
Tel: 013 755 2476
Fax: 013 7552489/086 519 6153
E-mail: jmunonde@unisa.ac.za
Your service guide @ Unisa 24
REGIONS
CONTACT DETAILS: TUTORIAL SERVICES
Middelburg
Corner of Church & Bhimy Damane streets,
Town Square building, ground floor,
Middleburg, 1050
Contact
Mr F Serogole
Tel: 013 282 4115
E-mail: pserogole@unisa.ac.za
GAUTENG
Thutong (Sunnyside)
Tutorial Services Office, 12 Harmony
building, Sunnyside campus, corner of
Walker & Joubert streets
Contact
Mrs CHS Ntuli
Tel: 012 484 1191/2 or 012 484 1198
Fax: 012 484 1194
E-mail: ntulichs@unisa.ac.za
Johannesburg
Tutorial Services Office, Old JSE Annekes
building, 1 Kerk Street,
Johannesburg, 2000
Contact
Mr P Mandende
Tel: 011 630 4506
E-mail: mandejp@unisa.ac.za
Mr N Mnguni
Tel: 011 630 4504
E-mail: bmnguni@unisa.ac.za
Florida
Tutorial Services Office, F-Block, corner of
Christiaan de Wet Road & Pioneer Avenue
Contact
Ms K Leburu
Tel: 011 471 3978
Fax: 011 471 3490
E-mail: leburukm@unisa.ac.za
Ms T Zililo
Ms A Lekgethe
Benoni
90 General building, Elston Avenue, Benoni,
1501
Contact
Ms P Lethole
Tel: 011 421 6522
Fax 011 421-6574
E-mail: lethovp@unisa.ac.za
Mr H Mothudi
E-mail: hmothudi@unisa.ac.za
KWAZULU-NATAL
Durban
Tutorial Services Office, 230 Stalwart
Simelane Street, Durban, 4001
Contact
Mr D Maharaj
Tel: 031 335 1751/49
Fax: 031 337 2026
E-mail: mahardp@unisa.ac.za
Mr D Sewduth
Tel; 031 332 2202
*Please use these contact numbers for Richards Bay, Empangeni or Mbizana
Your service guide @ Unisa 25
REGION
CONTACT DETAILS: TUTORIAL SERVICES
KWAZULU-NATAL
Pietermaritzburg
Tutorial Services Office, 1 Langalibalele
Street, Pietermaritzburg, 3201
Contact
Mrs P Shezi
Tel: 033 355 1713
Fax: 033 394 3626
E-mail: pshezi@unisa.ac.za
Mr K Richmond
E-mail: krichmond@unisa.ac.za
Newcastle
Tutorial Services Office, corner of
Sutherland & Harding streets, Newcastle,
2940
Contact
Mr MB Ndaba
Tel: 034 326 3105
Fax: 034 312 4015
E-mail: ndabamb@unisa.ac.za
CAPE COASTAL
Parow
Tutorial Services Office, 15 Jean Simonis
Street, Parow, 7499
Contact
Mr JA du Toit
Tel: 021 936 4121
Fax: 021 936 4124
E-mail: dtoitja@unisa.ac.za
Mthatha
Tutorial Services Office, corner of Victoria
& York streets, Economic Affairs building,
Umtata, 5100
Contact
Mrs NE Msengana
Tel: 047 531 5002/6
Fax: 047 531 5120
E-mail: msengne@unisa.ac.za
*Please use these contact details for Lusikisiki and Mt Frere
East London
Tutorial Services Office, 10 St Lukes Road,
Southernwood, East London, 5201
Contact
Ms N Kenqu
Tel: 043 743 9246
Fax: 043 743 9273
E-mail: kenqun@unisa.ac.za
Ms A Alberts
E-mail: alberap@unisa.ac.za
Port Elizabeth
Tutorial Services Office, corner of Hurd
Street & 76 5th Avenue, Newton Park, Port
Elizabeth, 6045
Contact
Ms N Lallie
Tel: 041 365 6650/6645
Fax: 041 365 6656
E-mail: nomes@unisa.ac.za
Your service guide @ Unisa 26
REGION
CONTACT DETAILS: TUTORIAL SERVICES
MIDLANDS
Mafikeng
Tutorial Services Office, 29 Main Street,
opposite Absa bank, Mafikeng, 2745
Contact
Prof S Shole
Tel: 018 381 6617/7318
Fax: 018 381 7926
E-mail: sholejss@unisa.ac.za
Rustenburg
Tutorial Services Office, Forum building (1st
floor), corner of OR Tambo & Steen streets,
Rustenburg, 0300
Contact
Mr M Khorombi
Tel: 014 594 8800/8856
Fax: 014 594 8863/086 518 5508
E-mail: mkhoro@unisa.ac.za
Potchefstroom
Tutorial Services Office, 20 Auret Street,
Potchefstroom, 2531
Contact
Mr J Matsietsa
Tel: 018 294 3362/41
Fax: 018 297 2107
E-mail: matsij@unisa.ac.za
Kimberley
Tutorial Services Office, Shop 3, Liberty Life
building, Chapel Street, Kimberley, 8301
Contact
Mrs M Louw
Tel: 053 832 6391
Fax: 086 518 7125
E-mail: mmlouw@unisa.ac.za
Bloemfontein
Tutorial Services Office, NRE House, 161
Zastron Street, Bloemfontein, 9301
Contact
Mr S Nhlapo
Tel: 051 430 4353/411 0452
Fax: 051 430 3822
E-mail: snhlapo@unisa.ac.za
Ms P Hoffmeester
E-mail: phoffmees@unisa.ac.za
Kroonstad
Tutorial Services Office, NFS building, 1st
floor, 36 Brand Street, Kroonstad, 9500
Contact
Ms B Mapadimeng
Tel: 056 213 2053/4
Fax: 056 213 1867
E-mail: mapadbg@unisa.ac.za
Discussion classes
During discussion classes, Unisa lecturers meet with groups of students to discuss content and related matters (eg assignments and preparing for the
examinations). The decision as to whether or not to host discussion classes rests with the academic departments. You will be advised accordingly in a
tutorial letter.
Your service guide @ Unisa 27
Work-integrated Learning
This service, often known as “work to learn” (rather than “work to earn”), is aimed at those students who need to complete a stint of real-life
experience as a prerequisite for one or more modules before graduating.
The regional learner support structure will try to assist students, where possible, to find placements for work-integrated learning.
Region
Contact person
Cape Coastal
Ms Nosipho Mgudlwa
Parow
Tel: 021 936 4121
KwaZulu-Natal
Ms Johleen Mouton
Durban
Tel: 031 332 2545
Ms Penny Shezi
Pietermaritzburg
Tel: 033 355 1713
Midlands
Ms Marindean Louw
Kimberley
Tel: 053 832 6391
Mr Mbodi Khorombi
Rustenburg
Tel: 014 594 8800
Mr Stanley Nhlapo
Bloemfontein
Tel: 051 411 0440
Prof Shole Shole
Mafikeng
Tel: 018 381 6617/7318
Ms Mia Le Roux
Pretoria
Tel: 012 484 1044
Ms Atsile Lekgetha
Florida
Tel: 011 471 2298
Ms Mosima Makola
Johannesburg
Tel: 011 630 4507
Ms Pat Lethole
Benoni
Tel: 011 421 6593
Mr John Segooa
Polokwane
Tel: 015 290 3444
Mr Frans Serogole
Middelburg
Tel: 013 282 4115
Gauteng
North Eastern
Mr Joseph Munonde
Nelspruit
Tel: 043 743 9246
We urge you to inform Unisa if you are intending to register for a module that entails work-integrated learning and if you will need a placement.
Please visit http://www.unisa.ac.za/wil; complete and submit the necessary CV.
Students already registered for a module that entails work-integrated learning are requested to submit the WIL questionnaire as soon as possible
and/or the completed CV if in need of a placement for work-integrated learning. Please visit http://www.unisa.ac.za/wil to obtain the relevant form/s
to complete and submit.
Your service guide @ Unisa 28
Directorate for Counselling, Career and Academic Development
The Directorate for Counselling, Career and Academic Development (DCCAD) supports students before, during and after their Unisa studies. We
provide career, academic and personal guidance and counselling to both prospective and registered students in person, by telephone, e-mail, letter or
fax and through various publications.
What is counselling?
Academic counselling will help you to plan your study programme; it will also assist you with time management, critical thinking, study skills, how to
remain motivated and making sure you complete your qualification.
Career counselling will help you to acquire knowledge about qualifications and subject choices, how to link this information to a career and how to
become confident in your career decision making. This type of counselling will also help you to acquire information about yourself and the world of
work.
Personal counselling will help you to develop an understanding of the “self”, the rights and needs of others, how to resolve conflict, managing
relationships and dealing with trauma.
Why should I contact the counselling division?
You may want to contact the counselling section as follows:
Before registration about
During your studies about
During your studies or after your
studies about
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how to decide what to enrol for
career information, guidance and counselling
an orientation to your Unisa studies
how to manage your study programme
how to plan your time
how to cope with personal difficulties
how to plan your career or make a career transition
how to develop employability skills
how to consider postgraduate qualifications
how to complete your career portfolio
Why should I contact the academic literacies division?
You may want to contact the academic literacies division during your studies to
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improve your reading and writing skills (Reading and Writing Centres)
improve your quantitative literacy (If you are struggling with quantitative subjects such as Mathematics, Statistics, Quantitative Management, Accounting, Research Methodology and Economics, please contact the Quantitative Literacy Centre closest to you for more information about available services.)
develop your learning skills
How can the DCCAD help me?
In-person
You can meet with a peer helper, assistant student counsellor, career counselling
intern, counsellor or academic literacies facilitator in person.
Workshops
Career and academic-related workshops are offered at each centre. Please contact
the centre closest to you to find out about the programme.
Telephone
You may speak to a peer helper, assistant student counsellor, career counselling
intern, counsellor or academic literacies facilitator via the telephone.
Fax and letter
Write a letter or fax your request to the counselling or academic development
office closest to you.
Your service guide @ Unisa 29
Print
You are welcome to request any of these
printed resources from the counselling
office closest to you or send an e-mail to
counselling@unisa.ac.za.
We develop various printed resources for students:
Your choice @ Unisa
Student starter pack (for all new students)
@ Unisa career information series (Psychology, Accounting, and Communication
Science & Languages)
Careers in… leaflet series
Employability leaflet series
E-guidance and counselling
counselling@unisa.ac.za
We provide an e-guidance and counselling service to prospective and
current undergraduate and postgraduate students regarding career decisions,
qualifications, subject choices and orientation to studies at Unisa.
E-consultation
acalit@unisa.ac.za
Unisa’s Reading and Writing Services support the development of student reading
and writing through online facilitation for postgraduate students who are unable
to attend individual consultations and workshops. Facilitators help writers develop
effective strategies for academic reading and writing. Students can send extracts
of their writing (a maximum of 10 pages) to acalit@unisa.ac.za. The turnaround
time for online assignment feedback is 10 working days. Please note that
assignments are NOT edited. Rather, facilitators give students guidelines about
how to improve their individual writing.
Internet
http://www.unisa.ac.za/counselling
The directorate’s website contains information about career, personal and
academic issues. The aim is for you to be able to help yourself with the option of
contacting us via e-mail, telephone, by fax or letter, or in person should you get
stuck.
Who provides these services to students?
Counselling services are provided by psychologists, student counsellors, career development practitioners, career counselling interns, assistant student
counsellors and volunteer peer helpers.
We adhere to the ethical rules of the Health Professions Council of South Africa (HPCSA). Your discussions with us are confidential; exceptions may
be made in exceptional cases, but only with your permission.
Academic development services are provided by facilitators with experience in their field of expertise (reading and writing and quantitative literacies).
How will I get the most out of a counselling/academic development session?
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Participate. You cannot expect others to do what you can do for yourself.
Be realistic. Counselling and academic development involves self-insight and gathering information... and this takes time. You may need more than one contact session with us to address the problem that you have identified.
Be honest. We are not mind readers and can only act on information you provide us with.
Be specific about your needs. What is it that you want to get out of making use of our services?
Be willing to think and act. You will be expected to gather information and think about your decisions. You will also have to act to implement your decisions.
Be open to challenge. Counselling can challenge your beliefs about yourself and your environment. If you keep an open mind, you will learn more.
Your service guide @ Unisa 30
How should I contact the DCCAD?
Counselling services are currently available at the following venues:
Telephone
Physical address
Pretoria
012 441 5388
Es’kia Mphahlele Registration Hall A,
Walker Street, Sunnyside
Johannesburg
011 630 4536
JSE Annexe Building, 1 Kerk Street,
Newtown
Polokwane
015 290 3441
29A Landdros Maré Street
Middelburg
013 282 4115
Town Square Building, corner of Church
and Bhimy Damane streets
Nelspruit
013 755 2476
31 Brown Street
Durban
031 335 1737
230 Stalwart Simelane Street (previously
Stanger Street)
Pietermaritzburg
033 394 3626
1 Langalibalele Street (previously
Longmarket Street)
Parow
021 936 4130
15 Jean Simonis Street
East London
043 743 9246
10 St Lukes Road, Southernwood
Mthatha
047 531 5002/3
26 Victoria Street
Rustenburg
014 537 2082/014 594 8801/014 554
8184
Forum Building, 1st floor, corner of Oliver
Tambo & Steen streets
Bloemfontein
051 411 0442 or 051 507 3827
NRE Building, 2nd floor, 161 Zastron
Street, Westdene
GAUTENG
NORTH EASTERN
KWAZULU-NATAL
COASTAL REGION
MIDLANDS
Your service guide @ Unisa 31
Academic literacy services are currently available at the following venues:
Telephone
Physical address
Pretoria
012 484 1028/ 1022/ 1036/ 1029
Corner of Mears and Walker streets,
Sunnyside
Johannesburg
011 630 4525/ 4501/ 4530
JSE Annexe Building, 1 Kerk Street,
Newtown
Johannesburg
011 471 2042/2088
Corner of Christiaan de Wet Road and
Pioneer Avenue, Florida
Ekurhuleni (Benoni)
011 421 6514/16/21/22
General Building, 90 Elston Road
Bloemfontein
051 411 0442 or 051 507 3827
NRE Building, 2nd floor, 161 Zastron
Street, Westdene
Rustenburg
014 537 2082/014 594 8801/014 554
8184
Forum Building, 1st floor, corner of Oliver
Tambo and Steen streets
Durban
031 332 2202/243
230 Stalwart Simelane Street (previously
Stanger Street)
Pietermaritzburg
033 355 1713 or 033 845 8887
1 Langalibalele Street (previously
Longmarket Street)
043 743 9246
10 St Lukes Road, Southernwood
011 471 2361/2079/2403
Corner of Christiaan de Wet Road and
Pioneer Avenue
GAUTENG
MIDLANDS
KWAZULU-NATAL
COASTAL REGION
East London
CENTRAL UNIT
Florida
The DCCAD’s website
The aim of this website is to provide you with the guidance you need to develop your career and academic skills. Visit the website at http://www.
unisa.ac.za/counselling.
So what will you find on the website?
Type of information on website
Refers to:
My career
This section allows you to explore your career decisionmaking,
job searching and employability skills; it will also show you how
qualifications are linked to your career goals.
My studies @ Unisa
This section provides self-help resources for improving
your study skills (eg time management, concentration,
examination preparation, balancing your responsibilities and
stress management). We also provide information about the
Academic Literacies services in your area.
My life
You may be struggling with personal life issues that are
impacting on your studies. This section helps you to think about
your wellness and also provides you with resources regarding
topics such as motivation and interpersonal skills.
Your service guide @ Unisa 32
How to get started with your studies?
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Read through your orientation package (Unisa starter pack) that forms part of your study package, as it will help you build the skills you need in time management, study methods and other skills critical to distance learning success.
Watch the two DVDs you received with your study package (first-year registrations only) (“Your introduction to Unisa” and “Your tool to achieve success in your studies at Unisa”).
Put your assignment due dates, exam dates and key personal and work commitments onto your Unisa year planner, and put it up somewhere prominent.
Work out a weekly schedule by jotting down all your work, study, personal and family commitments. Remember to budget for study time. Proper time management is the key to success in distance learning. You need to use the time at your disposal in a disciplined way. On average, a first-year Unisa student requires about eight hours of study per week for a semester module and about four hours of study for a year module.
Create a document management system using files, file dividers and a bookshelf to store your study material in one central place.
Read through your tutorial letters very carefully, particularly Tutorial letter 101. This tutorial letter contains important information such as assignment deadlines, lecturer contact details, details of prescribed books to be purchased and examination admission requirements.
Put down a plan for the year for each module by breaking it down into chunks of learning, and attaching timeframes and deadlines, with milestones to reach and goals to achieve.
Use your year planner to record milestones and goals reached - that way, you can see the progress you are making at a glance, which is a great way to help you stay motivated.
Also use your year planner to help you get any missed milestones and goals back on track by re-scheduling them into your planning.
Show your progress to your family and friends and thank them for their support (they will feel part of your progress and will feel appreciated).
Further resources for getting started
Effective study
The publication covers a variety of topics which are applicable to specific periods
during the semester or year. It also contains a screening questionnaire which
will indicate where you may expect problems and which areas you should focus
on. Topics covered in the book include: The EFT study process, organising study
groups, effective time management and planning, writing assignments and
reports, reading and note taking, making the most of your memory, effective
examination techniques and academic anxiety.
Please order the book from Unisa Press by completing the order form at the back
of this book. The current price (2009) is R30,00.
DCCAD website
http://www.unisa.ac.za/counselling
The “My studies” section of the website contains self-help information and
activities on your learning style, time management, note making, effective
memory techniques, stress management, exam preparation, managing isolation,
and balancing your work and studies.
Reading and Writing & Quantitative Literacy
Centres
Reading and Writing Centres can assist you with how to plan, structure and
improve your writing for assignments and examinations. Quantitative Literacy
Centres can help you develop the skills that you need to manage quantitative
subjects such as Mathematics, Statistics, Quantitative Management, Accounting,
Research Methodology and Economics. Please contact the Centre closest to you
for more information about available services.
Peer Collaborative Learning (PCL) Programme
This programme aims to help students form small groups to discuss subject
content, prepare for examinations and prepare for assignments through group
interaction. Senior students manage and run these interactive and collaborative
groups.
For more information about this programme or if you are interested in applying
to be trained as a PCL facilitator, please contact the closest regional office or
Thalaga Kgomo
Tel: 011 471 2079
E-mail: kgomotd@unisa.ac.za
Your service guide @ Unisa 33
Career development workshops and recruitment events
We offer various career development workshops to assist students with improving their career management skills. Topics range from managing your
career in the 21st century, career portfolios and CVs, interview skills and networking, researching employers, writing covering and thank you letters,
developing effective telephone communication skills and responding to job advertisements telephonically.
The aims of these workshops are to develop and support students by providing them with life and job hunting skills, to make students independent
and responsible job hunters, to improve the employment prospects of people previously disadvantaged by unfair discrimination, and to redress those
disadvantaged through training and education.
Please contact your closest regional centre for more information about career development services in your area.
On-campus recruitment events
Come and talk to representatives from recruiting organisations at our annual on-campus recruitment days. Contact your closest counselling centre to
find out more about these workshops and recruitment events.
Job readiness training and career development programme
This programme links students to possible employers. This service is available to all Unisa students who are in their final year of study. Please note that
we do not find employment for learners; we match up students and companies who approach us for assistance. You will only be invited to attend job
interviews on condition that you have attended Job Readiness Training Workshops. Please contact Mrs Lizzie Mbuli (011 471 3276; lmbuli@unisa.
ac.za) for more information about this programme.
Training and employment opportunities at the DCCAD
As a Psychology or Industrial Psychology student, you are keen to be exposed to work opportunities related to your field of study. There are,
unfortunately, not many instances where undergraduate students may directly experience what it is like to put theory into practice. The Directorate
for Counselling, Career and Academic Development would like to introduce you to the career path you may follow within the directorate.
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Train as a peer help volunteer if you have passed at least 10 first-level modules in a degree and are enrolled at second or third-year level for Psychology or Industrial Psychology.
Apply to be appointed as an assistant student counsellor once you have completed at least 72 volunteer hours as a peer helper and have passed the annual peer helper evaluation process.
On completion of your Honours degree, you may apply for an internship in career counselling. Once you have passed the Board exam of the Health Professions Council of South Africa (HPCSA), you may register as a career counsellor with the Professional Board for Psychology.
These different positions are available only to enrolled Unisa students. Please phone 012 4415368 or e-mail netshtm@unisa.ac.za for more
information.
Your service guide @ Unisa 34
Section H:Student Affairs helping you to become the best that
you can be
As we have already mentioned, Unisa is an ODL institution which aims to provide world-class higher education. This is where the Dean of Students
and the Department of Students Affairs play a key role. They are available and willing to assist you with your Unisa interactions.
Student Development
This Directorate has two main focus areas, namely student governance and social services. The university is committed to ensuring that a credible
students’ representative council (SRC) is elected at Unisa and that it functions effectively. This directorate is also concerned with the wellbeing of all
registered students. They will therefore support you with regard to psycho-social challenges you may encounter as part of your learning experience;
information about health and wellness issues such as HIV and Aids, first aid, drug and substance abuse, and so on; and endeavour to provide
interventions such as graduate development, stress management, job readiness, presentation skills, diversity management, communication skills and
planning skills.
Student Funding
The Student Funding Directorate administers donor funds in the form of study loans and bursaries, according to donors’ criteria. Their main aim is to
assist financially needy and academically deserving students.
Types of financial assistance
NSFAS is a statutory body, funded primarily by the South African National Department of Education, which provides study loans to academically
able but financially needy students who wish to study at one of South Africa’s public institutions of higher education. A NSFAS loan is the money a
student borrows from NSFAS to cover tertiary studies. This loan has to be repaid. An NSFAS bursary is a portion of an award that does not need to
be repaid. The size of the bursary is determined by the number of courses which are passed. A 100% pass rate will result in a 40% bursary rebate on
the NSFAS loan.
Department of Labor (DOL) Bursary
This bursary aims to facilitate the employment of people with disabilities by empowering them through financial means to academic access. To
qualify, you must be a South African citizen with a disability and show the potential to succeed academically.
Funza Lushaka Bursary Programme
This is a new multi-year programme which was launched in 2007 to promote teaching in public schools as the career of choice for able and
committed South Africans. Full-cost bursaries are available to enable eligible students to complete a full teaching qualification in an area of national
priority. Recipients of a Funza Lushaka bursary are required to teach in a provincial education department for the same number of years that they
received the bursary.
Where can I find the Student Funding offices?
The Student Funding offices are based in the new Registration building on the Sunnyside campus (Hall B). All enquiries regarding financial assistance
may be directed to
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Student Funding Sunnyside campus
Tel: 012 441 5463
Student Funding Florida campus
Tel: 011 471 2027
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Section H:Student Affairs helping you to become the best that you can be
NSFAS Loans
Advocacy and Resource Centre for Students with disabilities (ARCSWiD)
Recognising the importance of identifying and accommodating the needs of students with disabilities, espousing and promoting the principle of
Baithuti Pele, and in responding to the goal of access for success, the Advocacy & Resource Centre for Students with Disabilities (ARCSWiD) strives
to provide a range of services, including the following:
This Centre offers support in two ways:
Student support and administration
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Register students with disabilities
Produce study material in alternative formats
Provide academic support interventions
Transcribe assignments and examination scripts
Provide sign language interpretation services
Advocacy and training
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Develop advocacy and awareness-raising programmes
Implement train-the-trainer programmes
Commission and conduct research
Implement community outreach
How can I contact ARCSWiD?
Tel:
012 429 6923/6924/6540/3829/8668/6050
012 441 5470/5471
012 429 8637 or 012 429 6729
Fax:
Email: moodls@unisa.ac.za; nkunapj@unisa.ac.za;
uarcusa@unisa.ac.za
Your service guide @ Unisa 36
Section I: Students’ disciplinary code
All students are subject to Unisa’s Students’ Disciplinary Code. You may also go to myUnisa and click on “Examinations” and “Disciplinary code for
students” to download a copy of this Code.
We strongly urge you to read this Students’ Disciplinary Code, firstly because it makes for interesting reading, but secondly because you should
familiarise yourself with the contents of the Code.
Students’ disciplinary code
Chapter 1: Definitions
“Academic Disciplinary Committee” refers to a committee instituted to hear charges of misconduct relating exclusively to examination matters;
“Day” means a working day with the exclusion of Saturdays, Sundays and public holidays;
“Employee” means a permanent or temporary employee of the University;
“Initiator” means an employee of the university appointed by the Registrar to conduct the case for and present the evidence on behalf of the
university at the Student Disciplinary Committee;
‘Principal’ means both Principal and Vice Chancellor of the university;
“Registrar” means the Registrar of the University and includes the Deputy Registrar;
“Student” means any person, who at the time of the alleged misconduct is or was:
(i) (ii) registered for a qualification listed in the University’s Calendars, or
taught or evaluated on any University premises by an employee or someone contracted by the University for that purpose;
‘Student Disciplinary Appeals Committee’ means the committee constituted by the Registrar to consider cases of student appeals from decisions of
the Student Disciplinary Committee;
‘Student Disciplinary Committee’ means a committee constituted by the Registrar to adjudicate charges of misconduct relating to students;
‘Student Disciplinary Committee’ means a committee constituted by the Registrar to adjudicate charges of misconduct relating to students;
‘Students’ Representative Council’ means the Students’ Representative Council of the University;
‘University’ means the University of South Africa;
‘University premises’ means any premises or building which is the property of the University or is controlled by the University for University activities
including regional offices, centres and examination venues.
Chapter 2: General principles and rules
1.
The Student Disciplinary Code is aimed at:
1.1
1.2 1.3
1.4
2.
Any conduct of a student which contravenes the Disciplinary Code and/or negatively impacts on these goals may be regarded as misconduct and subject to disciplinary measures.
3.
The general supervision and control of student discipline at the University vests with the Registrar and are administered in terms of the Students’ Disciplinary Code of the University.
Chapter 3: Misconduct
1.
A student is guilty of misconduct if she/he:
1.1
1.2
1.3
1.4
1.5
1.6
intentionally or negligently contravenes or subverts, or attempts to contravene or subvert, or assists, encourages or persuades any other person to contravene or subvert a code, regulation, rule or instruction of the University;
refuses or fails to comply with a lawful instruction or request of an employee of the University authorised to give such instruction or make such request, or acts contrary to such instruction or request;
commits any statutory or common law crime whilst on the premises of the University;
intentionally or negligently misuses, damages, defaces, destroys or alienates, or without authorisation, uses any building, furniture or equipment, computer, vehicle, notes, documents or any other thing owned or controlled by the University or by any employee of the University, or by any registered student of the University;
intentionally or negligently mismanages and/or misappropriates funds of the University;
introduces intoxicating liquor onto the premises of the University without the consent of the Principal (or a person duly authorised by the Principal) or management of the regional centre, or consumes or abuses intoxicating liquor and/or is under the influence of such liquor while on the premises of the University;
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Section I: Students’ disciplinary code
upholding the name and reputation of the University;
maintaining order, discipline, safety and security at the University;
ensuring the integrity of the academic processes of the University; and
assuring the quality of the assessment processes at the University.
1.7
1.8
introduces an illegal dependence-producing drug (as defined in section 1 of the Drugs and Drug Trafficking Act, 1992) onto the premises of the University, or is found to be in possession of such illegal substance or is under the influence of such substance whilst on the premises of the University;
without proper authorisation:
1.8.1
1.8.2
1.9
1.10
1.11
1.12
1.13
1.14
1.15
1.16
1.17
1.18
1.19
1.20
1.21
1.22
sexually or otherwise harasses any person (as defined in the Sexual Harassment Policy (students)) whilst on the University premises;
acts in a racist manner towards any person whilst on the University premises;
commits an indecent act on the premises of the University;
unlawfully expresses, publishes or disseminates in speech, writing, print or other medium on the premises of the University any views, beliefs or ideology which would infringe upon the dignity or other human rights of any student or groups of students, or any employee of the University, or person invited by the University as a guest of the University;
without the written permission of the Principal and Vice Chancellor uses the name of the University, or uses or displays the logo and/or the Coat of Arms of the University;
convenes an assembly on the premises of the University without obtaining the prior consent of the Principal and Vice Chancellor (or the person duly authorised by him/her) or the management of the regional centre, or attends a gathering prohibited by the Principal and Vice Chancellor or the management of the regional centre;
knowingly makes a false statement about the University or otherwise intentionally provides materially false information to anyone in- or outside of the University about the University;
intentionally or negligently tenders or presents to any employee of the University any document which he or she knows or ought reasonably to know to be false or a forgery and which causes or has the potential to cause prejudice to the administrative, financial or academic interests of the University;
accepts or offers a bribe to students, employees or any other official of the University;
reproduces or transmits in any form or manner, whether electronically or mechanically (including photocopying and faxing), any study guide, book, thesis, dissertation, article, examination paper, lecture, printed tutorial matter or any other study aids in respect of which copyright exists, unless such reproduction or transmission is done in a manner authorised in terms of the Copyright Act, 1978 (as amended), and unless the copyright owner’s permission for the reproduction or transmission is obtained;
contravenes the provisions of the Copyright Infringement and Plagiarism Policy of the University as it relates to plagiarism;
collects money or offers goods for sale or advertises goods on the premises of the University without the permission of the Principal and Vice Chancellor (or a person duly authorised by him/her) or the management of the regional centre;
neglects or refuses to return library material borrowed from the University library;
behaves in any way that leads or may lead to the consequences described below, if such consequences were or should reasonably have been foreseen at the time when such behaviour occurred. Such behaviour includes conduct by which:
1.22.1
1.22.2
1.22.3
2.
brings onto or stores on the premises of the University a firearm, other dangerous weapon, fuel that cannot reasonably be shown to be required for the operation of a motor vehicle or any explosive device; or
allows or arranges for the aforegoing (as per 1.8.1) to be brought onto or stored on the premises of the University;
the good name and reputation of the University is or may be impaired,
the maintenance of order, discipline and security at the University is or may be prejudiced or imperilled, or
the process of tuition, research and administration and general University activities are or may be prejudiced or imperilled.
With specific regard to assessments, a student is guilty of misconduct if he/she cheats in any University examination.
2.1
2.2
For purposes of this rule ‘examination’ includes all assessments of a student’s performance organised and/or conducted in the name of the University.
Further for purposes of this rule, ‘cheating’ includes:
2.2.1
2.2.2
2.2.3
2.2.4
2.2.5
the possession of any unauthorised notes and/or aid(s) in the examination venue after the first answer book or question paper is made available to students;
the use or attempted use during or before an examination of any note, aid(s), cellphone or writing paper not supplied by the university for the purpose of answering an examination;
the communication or attempted communication of any information relating to an examination with any other candidate whilst the examination is in progress;
the removal or attempted removal from an examination room of any examination book or writing paper supplied by the University for the purposes of answering an examination;
the use of a false name, identity number or student number in an examination;
Your service guide @ Unisa 38
2.2.6
2.2.7
2.2.8
the submission for examination as own work any matter that has been copied, reproduced, or extracted in whole or in part from the work of another student or some other person, or which is substantially the same in whole or in part as the work of another student;
intentionally or negligently assisting another student to cheat as defined in 2.2; and
the commission of any other fraudulent or dishonest practice whereby a student, whilst being examined by the University, seeks to mislead or deceive the examiner or the examination officer.
Chapter 4: The Student Disciplinary Committee (SDC)
1.
THE PANEL
1.1
1.2
1.3
1.4
1.5
2.
The Student Disciplinary Committee will be identified from amongst the following groups of persons:
1.1.1
eight members of the College of Law nominated by the Executive Dean of the College of Law;
1.1.2
ten members of Senate appointed by the Principal and Vice Chancellor; and
1.1.3
the Registrar.
In respect of each meeting of the SDC, the Registrar nominates five members from amongst the groups of persons identified in 1.1 above to constitute the Student Disciplinary Committee.
The Chairperson of the SDC will be identified from amongst the five persons nominated by the Registrar in 1.2 above and will be a person with legal training or qualification.
The Registrar will nominate the Chairperson of the SDC.
The Students’ Representative Council may nominate one student, with observer status, to attend an SDC meeting.
QUORUM
Three members of the SDC constitute a quorum.
3.
ABSENCE OF DISCIPLINARY COMMITTEE MEMBERS
3.1
3.2
3.3
4.
If at any stage during the sitting of the SDC a member of the Committee is no longer able to participate in the proceedings or is absent for any reason, the hearing will continue, provided that the panel is properly constituted and that the Committee is quorate.
In all other cases, the hearing should be terminated and will commence de novo.
If the Chairperson is absent, the Committee elects a Chairperson subject to the provisions of Rule 1.3.
CHAIRPERSON TO DETERMINE PROCEDURES
Subject to the provisions of this Code, the procedure adopted at the SDC is determined by the Chairperson of the SDC.
5.
THE INITIATOR
The Registrar appoints the initiator to present the case for the University.
6.
DECISIONS OF THE SDC
6.1
At the conclusion of the evidence, the Committee decides, in light of all the evidence led, whether or not the student is guilty of the misconduct, as charged.
A finding of guilty will only be returned if:
6.1.1
6.1.2
6.2
6.3
6.4
7.
STUDENT’S ABSENCE FROM HEARING
the misconduct charged has, in the opinion of the Committee, been proved on a balance of probabilities; or
the student has freely and voluntarily admitted guilt and the Committee is satisfied that there is evidence from the accused or from another source to substantiate the admission. Should the Committee not be satisfied with the evidence presented, it may of its own accord call for further evidence to be led in respect of the charge.
If the Committee does not find the student guilty as provided for under Rule 6.1.2, the student is acquitted of the charge.
The decision of the SDC is determined by a majority vote of the members present.
In the event of an equality of votes, the Chairperson of the SDC has a casting vote in addition to his/her ordinary vote.
If a student charged with misconduct does not attend his/her disciplinary hearing, such hearing proceeds in his/her absence and the proceedings of
the SDC are not invalid as a result thereof.
8.
RECUSAL FROM PROCEEDINGS
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A member of the SDC who has laid a complaint of misconduct must recuse him/herself from the proceedings of the SDC which has been
constituted for the purpose of adjudicating a charge emanating from the complaint.
9.
OBSTRUCTION OF PROCEEDINGS
If a student charged with misconduct interferes with or obstructs any proceedings of the SDC or refuses to carry out an instruction of the
Chairperson of such Committee, such student may be ordered by the Chairperson to withdraw from the proceedings, which may then continue in
his/her absence.
10.
RECORD OF PROCEEDINGS
The Registrar appoints a person to record, by means of tape recording or in writing, the proceedings of the SDC and all the evidence tendered. Such
a person is not a member of the Committee.
Chapter 5: Procedure in the case of a complaint of misconduct
1.
NOTIFICATION OF MISCONDUCT
A student will not be formally charged with misconduct until a written and signed statement containing an accusation, complaint or allegation
made against the student has been submitted to the Registrar or a person authorised by him/her to receive such complaint, provided that nothing
contained herein will prevent the Registrar from laying a complaint of misconduct against a student.
2.
PRELIMINARY INVESTIGATION
2.1
2.2
2.3
3.
REFERRAL TO THE STUDENT DISCIPLINARY COMMITTEE (SDC)
3.1
3.2
4.
The Registrar appoints one or more persons to conduct a preliminary investigation into an accusation, complaint or allegation brought to his/her attention. The Registrar may, at his/her discretion, conduct the investigation him/herself.
Such person(s) so appointed submits a written report and/or charge sheet to the Registrar.
The person(s) appointed to conduct the preliminary investigation may consult with or obtain information from any person, including the student against whom the accusation, complaint or allegation has been made.
If the Registrar is of the opinion that there is a prima facie case and that there are reasonable grounds for a charge of misconduct and that the misconduct is of a serious nature, he/she drafts a written charge or has such charge drawn up to be heard by the SDC.
If the Registrar is of the opinion that an alleged misconduct of a student constitutes a minor contravention of the Code, the Registrar may exercise his/her discretion to decide what further steps should be taken in response to the alleged misconduct.
NOTICE TO THE ACCUSED STUDENT
4.1
4.2
When proceedings against a student are instituted in terms of 3 above, the Registrar will give the student concerned not less than 14 days notice in writing of the date, time and place of the hearing by the SDC.
The Notice under this rule will inform the student:
4.2.1
4.2.2
4.2.3
4.2.4
4.2.5
that proceedings under the Students’ Disciplinary Code are to be instituted against him/her and that a copy of the Code is available for inspection in the Office of the Registrar or on the University student website,
of the Rule that the student is alleged to have breached and/or the act(s) of misconduct that the student is alleged to have committed. The Notice must set out the charge with sufficient particularity to enable the student to prepare for his/her defence,
of his/her right to answer the charge in writing at least four days before the hearing,
of his/her right to attend the hearing to present his/her case, or to be represented at the hearing by another student, member of the Student Representative Council or an employee of the University, and
of his/her right if he/she is a minor to be assisted by his/her parent or guardian or, at the discretion of the SDC, to be assisted by any other person appointed by such parent or guardian, provided that nothing contained in this Rule renders the conduct of the SDC void if the student is not so assisted on the date set for the hearing.
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5.
SERVICE OF NOTICE
5.1
5.2
6.
Service of any written notice and the furnishing of particulars in terms of this Code will be by prepaid, registered post to the residential address provided either on the most recent application form completed by the student for the purpose of registration or on any later written notice submitted by the student to the University of a change of address.
In the case of such service the student will be deemed to have received the Notice and particulars within five days of the date of posting thereof.
SUSPENSION
6.1
No student will be suspended from the University before a hearing is held. However, the Registrar may use an abridged service of Notice to convene an emergency SDC that will determine the need for a temporary suspension which will serve to prohibit such student from:
6.1.1
6.1.2
6.2
6.3
A temporary suspension in terms of paragraph 6.1 remains in force for the period not exceeding thirty days or until the disciplinary proceedings in terms of this Code have been completed, whichever instance may first occur.
The suspended student may make written representations to the Principal and Vice Chancellor within five days of receipt of written notice of his/her suspension, advancing reasons why he/she should not be suspended.
6.3.1
6.3.2
entering onto the premises of the University, or any part thereof, and/or
exercising a right or privilege resulting from his/her enrolment as a student.
The Principal and Vice Chancellor may at his/her discretion revoke a suspension at any time, provided that, notwithstanding such revocation, further steps may be taken to proceed with the disciplinary hearing on the charge of misconduct against the student.
The Principal and Vice Chancellor may, at his/her discretion, also confirm the suspension.
Chapter 6: General procedures at the hearing of a charge of misconduct
1.
2.
3.
4.
5.
6.
7.
8.
In the interest of transparency, all hearings are open meetings unless the Chairperson of the SDC is persuaded by the circumstances of the case to direct that the hearing be closed to the University community.
The initiator leads evidence against the accused student and generally conducts the case for the University.
The SDC allows the student or such person representing the student a reasonable opportunity to present a defence and to answer the charges.
Both the initiator and the accused student are allowed to adduce all relevant evidence and call witnesses and to examine and cross-examine witnesses, as appropriate.
The SDC may also ask the witnesses questions for clarity.
The SDC may further, of its own accord, call for evidence that it may deem relevant to a determination of the issue(s) before it.
The hearing of the SDC is conducted in an informal manner, according to the principles of natural justice and with due regard for the rights of the accused student. No accused student will be prejudiced by reason of a failure to comply with the rules of procedure or rules of evidence as applied in the ordinary courts.
If the student is a minor, no disciplinary action(s) will be taken against that student before his/her parent or guardian has also been informed in writing of his/her alleged misconduct and has been given a proper opportunity to make a written statement and, if he/she so wishes, to appear before the SDC in person.
Chapter 7: Sanctions
1.
2.
When considering an appropriate sanction, the SDC takes account of all mitigating and aggravating factors presented during the hearing. Further, when considering the appropriateness of the disciplinary measures to be imposed, the SDC ensures that such disciplinary measures are, as far as possible, appropriate to and commensurate with the nature and gravity of the misconduct of which the student has been found guilty. And still further, it is noted that the SDC is also bound by the rules of administrative law and natural justice and the principles of precedent.
After finding a student guilty of misconduct, the SDC may impose one or more of the following sanctions:
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
revocation of a degree, diploma or other qualification obtained from the University in an improper manner;
a written reprimand and/or warning;
denial of a right or privilege resulting from enrolment as a student at the University;
a fine not exceeding twice the annual tuition fee for the full first year of study of the qualification for which the student is registered;
payment of compensation or requiring the accused student to repair the damage caused by his/her misconduct;
denial of the right or privilege to register for a particular study module or course offered by the University;
annulment of examination results and/or withdrawal of a credit(s) obtained in a study modules and/or courses;
refusal of admission to an examination for a specified period;
confirmation of the temporary suspension of a student, and/or the suspension of the student for a specified period or further period subject to any condition(s) which the SDC deems reasonable;
denial of the privilege to register or enrol again as a student at the University for a specified period;
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2.11
2.12
any other appropriate sanction(s) which the SDC deems suitable in the particular circumstances; and/or
A student who is temporarily or permanently deprived in terms of this Code of a right or privilege which he/she enjoys as a student or is temporarily or permanently denied admission to the University, forfeits any claim for repayment, reduction or remission of moneys paid or payable to the University.
Chapter 8: Implementation of findings of the Student Disciplinary Committee (SDC)
1.
If the SDC finds an accused student:
1.1
1.2
2.
guilty, the student is notified in writing of the finding and the sanction(s) imposed by the SDC. In the Notice, the student is further informed of his/her right to appeal against the finding(s) and/or the sanction(s) imposed;
not guilty, the student is notified in writing of the finding of the SDC.
If the student is a minor, no disciplinary measure/s will be taken against that student before his/her parent or guardian has also been informed in writing of his/her alleged misconduct and has been given a proper opportunity to make a written statement and, if he/she so wishes, to appear before the SDC in person.
Chapter 9: Appeals
The Student Disciplinary Appeals Committee (SDAC) hears appeals in respect of findings of the SDC.
1.
FUNCTIONS AND POWERS OF THE SDAC
1.1
1.2
The SDAC is responsible for the hearing of appeals in respect of the decisions of the SDC whether based on factual findings, matters relating to procedure and/or the sanctions imposed.
The SDAC has the powers to review, reverse, nullify or replace decisions of the SDC in all respects, and can also order that hearings be held de novo.
2.
COMPOSITION OF THE SDAC
2.1
The SDAC consists of five members identified from the following groups of persons:
2.1.1
2.1.2
2.1.3
2.1.4
2.2
2.3
2.4
2.5
the Executive Dean of the College of Law or his/her nominated representative from the School of Law,
two professors from each of the Colleges appointed by the Executive Deans of the Colleges,
ten members of Senate appointed by the Principal and Vice Chancellor; and
the Registrar.
In respect of each meeting of the SDAC the Registrar nominates five members from the groups of persons identified in 2.1 who were not members of the SDC. They will constitute the Student Disciplinary Appeals Committee, provided that each College will have only one representative save for the College of Law which may have two representatives.
No member of the SDC may participate on the SDAC.
The Executive Dean of the College of Law or his/her nominated representative from the School of Law will be the Chairperson of the SDAC.
The Students’ Representative Council may nominate one student, with observer status, to attend an SDAC meeting.
3.
QUORUM Four members of the SDAC constitute a quorum.
4.
FUNCTIONING
The provisions of paragraphs 3 -10 of Chapter 4 apply with the necessary changes to the functioning of the SDAC.
5.
PROCEDURES
5.1
5.2
5.3
A student who has been found guilty of misconduct may, within fourteen days of being informed of the finding of the SDC, appeal to the SDAC in writing by lodging a written Notice of Appeal with the Registrar, provided that a student who has been found guilty of misconduct after having pleaded guilty to the charge against him/her has no right of appeal against such finding, but may still appeal against the sanction.
The appellant furnishes, in writing, detailed grounds for his/her appeal in the Notice of Appeal.
Upon receipt of a Notice of Appeal, a copy of such Notice is forwarded to the Chairperson of the SDC which adjudicated the charge, whereupon the SDC, where necessary, should within a reasonable period compile a reply to the grounds for appeal and submit it to the Chairperson of the SDAC.
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5.4
5.5
5.6
5.7
When an appeal is lodged against a decision of the SDC in terms of Chapter 9, the enforcement of any disciplinary measure imposed by the SDC is deferred by either the SDC or the Registrar, pending the outcome of the appeal.
An appeal will be heard solely on the grounds of the record of the proceedings of the SDC, together with any document(s) and exhibit(s) submitted during the SDC hearing, save where the appeal is based on a material irregularity that is alleged to have occurred in the course of the proceedings but does not appear as such from the record.
For the purposes of an appeal, the appellant or the person assisting him/her or any other person allowed by the SDAC (or the SDC as the case may be) may make written or, with the permission of the SDAC, verbal representations to the SDAC.
After considering an appeal the SDAC may:
5.7.1
5.7.2
5.7.3
5.7.4
5.8
5.9
dismiss the appeal and uphold the decision of the SDC in its entirety or in part,
allow the appeal and set aside the decision of the SDC in its entirety or in part,
amend the decision of the SDC,
prior to reaching a final decision concerning the appeal, the SDAC may refer any question pertaining to the hearing of the SDC back to the SDC concerned and order that a report be submitted.
The SDAC will not increase any sanction(s) imposed by the SDC unless the SDAC has given the accused student prior reasonable written notice of its intention to do so and has further considered the appellant’s written representations, if any, in this regard.
There is no further forum for appeal within the University structures after the SDAC.
Chapter 10: Reporting and disclosure of findings
1.
2.
3.
If a student in respect of whom the SDC has imposed a sanction fails to exercise his/her right of appeal as set out in Chapter 9, the SDC submits a written report on the matter to the Executive Committee of Senate.
If a student in respect of whom the SDC has imposed a sanction exercises his/her right of appeal as set out in Chapter 9, the SDAC will submit a written report on the matter to Council after disposing of the appeal and, if it deems necessary, to the Executive Committee of Senate for its information.
Final decisions in respect of student disciplinary hearings (without identifying the student) will be published on the Registrar’s website and may be made public by any other means determined by the relevant Student Disciplinary Committee or the Registrar, save where exceptional circumstances are found to exist.
Chapter 11: Safekeeping of the record of proceedings
1.
2.
All documents and tape recordings, pertaining to a disciplinary matter, will be kept in safe custody by the Registrar. A student is, however, entitled to receive copies of such documents and tape recordings at his/her own expense.
Such documents and tape recordings will be held by the University for a period of three years after a matter has been finalised.
Chapter 12: Commencement of this code
1.
2.
This Code comes into operation on the date on which it is approved by the Council.
This Code is the relevant Code for all students registered at UNISA from the commencement date of this Code and repeals all previous Student Disciplinary Codes, policies and procedures that may have previously pertained.
Chapter 13: Operational Guidelines
1.
The Registrar may prepare operational guidelines regarding:
(a)
(b)
(c)
2.
minimum and maximum sentences to be imposed by the SDC and SDAC;
any matter required to be prescribed in terms of this Code; and
any other matter which the Management Committee deems necessary or expedient to be prescribed in order to achieve the objects of this Code.
Any guideline made under this subsection must be submitted to the Management Committee for approval.
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Section J:Make the most of Unisa’s libraries
The Unisa library, your information partner
We are committed to contributing to your academic wellbeing by assisting you with services and information relevant to your specific information
needs as a registered Unisa library user.
Depending on circumstances, the library reserves the right to revise library regulations as well as its tariffs if necessary. The use of library facilities is
subject to the library’s code of conduct and the regulations below. Please bear in mind that failure to abide by the rules and regulations as stipulated
in this brochure may lead to your library membership being suspended.
Who may use Unisa’s libraries?
The libraries’ services and facilities are available to all currently registered students, including students registered for certificate and short learning
programmes. Students not living in South Africa automatically qualify for membership of the library once they are registered at Unisa. It is, however,
not always possible to offer a full service to students from other countries due to postal and other problems, although every effort is made to provide
a useful service. We may need to communicate with you as a member of the Unisa library, so please activate your myLife e-mail account (see section
C of this brochure) or ensure that the university has your correct postal address. The library cannot take responsibility for any library material or
notices which cannot be delivered to a student.
Expiry of membership
Membership of the library begins with registration for the current academic year and is automatically cancelled directly after completion of the
final examination of the same year. Students who qualify for supplementary/aegrotat examinations will be notified to this effect in a letter from the
university. These students have to submit a copy of this letter to the Muckleneuk library or to the relevant branch library to ensure that their library
membership is extended until after the supplementary/aegrotat examinations.
Admission to the library
Admission to the Muckleneuk and Science libraries
•
If you would like to use the Muckleneuk library, you will be required to purchase an electronic access card at a cost of R45,00. This electronic access card will be used to activate the turnstile at the entrance to the library. This card will also have to be presented when borrowing library material.
•
Please pay for your electronic access card during office hours (Monday to Friday, from 8:00-15:30; Saturdays during the registration period, from 8:00-12:30) at the library cashier. You will receive a receipt, which you will need to take to Seminar room 7 of the Samuel Pauw building. A photograph will be taken and your card will be issued. Please note that no cash payments above R45,00 will be accepted by the library, as per the university’s cashless policy. The above-mentioned times are subject to change. Contact +27 (0)12 429 6052 or +27 (0)12 429 6909 for more information.
•
Please ensure that you carry this electronic access card with you when you plan to use the library. Should you leave your card at home, for example, you will be required to purchase a temporary card from the cashier at the Muckleneuk library at a cost of R10,00. You will be issued with a temporary card which will be valid for one day. Please ensure, however, that you have some form of valid identification (eg ID book, passport or driver’s licence) when applying for a temporary card. Unauthorised people will not be allowed access.
•
Please note that prices are subject to change. For the latest prices, please go to http://www.unisa.ac.za/library. Click on “Services”, click on “Tariffs”.
Admission to other Unisa libraries
The current paper student card accompanied by some form of valid identification, such as an ID book, passport or driver’s licence, must be carried by
students using any branch library that does not have an electronic access control system. This paper student card and some form of valid identification
must also be presented when borrowing library material. Students will be informed when an electronic access control system is installed in the
branch libraries.
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Contact information
Muckleneuk library
Postal address:
Unisa Library
PO Box 392
Unisa
0003
Hours:
January-November
Monday – Friday
7:45-18:00
Physical address:
Unisa Library
Samuel Pauw building
University of South Africa
Preller Street
Muckleneuk Ridge
Pretoria
Saturdays
8:00-16:00
December
7:45-16:00
8:00-13:00
Hours are subject to change.
The Muckleneuk library is closed on Sundays, public holidays, the Saturday of the Easter weekend, as well as any public holiday falling on a Saturday.
The library will be closed from 13:00 on 24 December 2010 until 4 January 2011. The Archives and Special Collections in the Muckleneuk library,
the SBL Reference and Information Centre, and the Science library are closed on weekdays from 16:00 as well as on Saturdays. Library hours are
subject to change.
+27 12 429 2560
+27 12 429 3093 or + 27 12 429 3493
+27 12 429 2925
+27 12 429 3206
+27 12 429 2942
+27 12 429 3136
+27 12 429 3360
+27 12 429 3209
+27 12 429 3210
+27 12 429 3133/4
+27 12 429 3271/3133
+27 12 429 4164
+27 12 429 3560
+27 12 429 3030
+27 12 429 3206
Florida campus library
Postal address:
The Librarian
Gold Fields Library and Information Centre
Private Bag X90
Florida
1710
Hours:
Monday – Friday
January-December
9:00-16:00
December
Closed
Hours are subject to change.
Tel: +27 11 471 3068 or +27 11 471 2933
Fax: +27 11 471 3011
Contact numbers for service points:
Learner Centre Reference library
User education services
Personal Librarian Service
Physical address:
Unisa: Gold Fields Library and Information Centre
Corner of Christiaan de Wet and Pioneer Avenue
Florida
Saturdays
9:00-12:00
Closed
+27 11 471 2650
+27 11 471 2826
+27 11 471 2471/2301/2545
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Section J: Make the most of Unisa’s libraries
Contact numbers for the Muckleneuk library service points
Archives and special collections Audiovisual collection Faxes (request services) General information Interlibrary loans Library fine queries Law collection: information Microtext collection Postal requests (books): enquiries Recommended books: requests Recommended books: reservations (waiting list) Renewals Renewals (telephone answering service) Personal librarians User education services Photocopiers may be used, but photocopying is subject to the Copyright Act. Cards for the copier are sold at the Issue desk at the Florida library in
units of R5,00. Study space and a computer centre are available in the Learner Centre in the G-block. A reference collection of recommended and
prescribed books is also available. The library has a closed collection, which means that no books may be removed from the library’s premises. The
books issued to students must be used in this library. A maximum of four books may be borrowed at a time and must be used in the library. Tariffs
for the use of computers can be obtained from the Centre staff.
Science library (Theo van Wijk building, Muckleneuk campus)
Postal address:
Head: Science Library Department of Library Services
University of South Africa
PO Box 392, Unisa, 0003
Physical address:
Science Library Laboratory Block, room 1-9, Theo van Wijk
building, University of South Africa, Preller Street, Muckleneuk
Ridge, Pretoria
Hours:
January-December
Saturdays
Closed
Monday – Friday
7:45-13:00
13:45-16:00
Hours are subject to change.
Tel: +27 12 429 8077 Fax: +27 12 429 3489
User education services: +27 12 429-3206
The collection comprises the following:
•
•
Books and reference works on chemistry and physics (books and reference works on mathematics are shelved in the Muckleneuk library).
Current periodicals on chemistry, physics and mathematics (back copies of these periodicals are housed in the compactus on level 1 of the Muckleneuk library).
Students who require material from the Science library after hours should contact the librarian on weekdays before 13:00 on +27 12 429-
8077 so that the required material may be transferred to the Lending desk in the Muckleneuk library, where it can be collected.
Akaki campus library, Ethiopia
This library is situated on the ground level of Block 2 of the Addis Ababa centre in Ethiopia. The library is open from Monday to Friday, from 09:00 to
17:00, and on Saturdays from 09:00 to 14:00. The library will, however, be closed on Saturdays in December and January.
The library may be contacted as follows:
Tel: 251 114 351 357
Fax: 251 114 351 2448
Material not available at this branch may be requested from the Muckleneuk branch through the courier service, which is a free service offered to
Unisa students.
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SBL Reference & Information Centre (Unisa Graduate School of Business Leadership, Midrand)
Postal address:
Head of Branch: SBL Reference & Information Centre
Department of Library Services
University of South Africa
Unisa
0003
Hours:
January-December
Physical address:
SBL Reference & Information Centre
Unisa Graduate School of Business Leadership
Corner of Smuts Avenue and First Street
Midrand
(No mail should be sent to this address. It is only for courier and
personal deliveries)
Saturdays
Closed
Monday – Friday
7:45-16:00
Clients are referred to the Muckleneuk Library in Pretoria for services after 16:00 and on Saturdays.
Tel: +27 11 6520 341/2
Fax: +27 11 6520 299 (Please mark clearly for the attention of the SBL Reference & Information Centre)
•
•
•
•
•
•
Admission to the SBL Reference & Information Centre is restricted to students who are registered for the SBL’s graduate degree courses and short learning programmes.
The Centre focuses on providing training and guidance on accessing the Unisa library’s extensive range of electronic information resources to the SBL’s graduate students and short learning programme students.
End-user workstations in the Centre are restricted to accessing the Unisa library Resources and linked resources on the SBL’s EDS.
The Centre is a “paperless” training and working space, and is, therefore, not suitable for quiet study.
The Centre has no additional seating space for study.
The Centre has no photocopying or printing facilities.
Cape Town library
Postal address:
The Librarian
Unisa: Western Cape
Private Bag X16
Parow
7499
Hours:
January-November
Physical address:
Unisa: Western Cape
Branch Library
15 Jean Simonis Street
Parow
Monday – Friday
7:45-17:00
Saturdays
8:00-13:00
December
7:45-16:00
Closed
Tel: +27 21 936-4125/6
Fax: +27 21 936-4127
Durban library
Postal address:
The Librarian
Unisa: KwaZulu-Natal
Physical address:
Unisa: KwaZulu-Natal
Branch Library Level 4B
230 Stalwart Simelane
Street
Durban
Polokwane library
Postal address:
The Librarian Unisa: Limpopo PO Box 2805
Polokwane 0700
Physical address:
Unisa: Limpopo Branch Library 23A
Landdros Maree Street Polokwane
Hours:
January-November
Monday – Friday
7:45-16:00
Saturdays
8:00-13:00
December
7:45-16:00
Closed
Hours are subject to change.
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Johannesburg library
Physical address:
Johannesburg Library
JSE Building
1 Kerk Street
Newtown, Johannesburg
2001
Hours:
January-November
Monday – Friday
7:45-16:00
Saturdays
8:00-13:00
December
7:45-16:00
Closed
+27 11 630 4531/2/3
•
•
•
•
•
•
This library has a closed collection, which means that no books may be removed from the library’s premises. The books issued to students must be used in this library.
A maximum of four books may be borrowed at a time, to be consulted in this branch library.
Material that is not available at the branch library or is required for use at the student’s home may be requested from the Muckleneuk library. The relevant request card should be completed and handed in at the branch library.
Items that are available at the Muckleneuk or Florida libraries will be issued to the student who requested them and sent to the branch library, free of charge, by the university’s courier service.
Students should telephone the branch library to establish whether a specific item has arrived from the Muckleneuk or Florida libraries before they travel to collect it.
Library material borrowed from the Muckleneuk or Florida libraries may be handed in at the counter in the branch library to be returned to the relevant library free of charge.
Sunnyside library
Physical address:
The Librarian: Sunnyside Library Building 15, Walker Street
Sunnyside campus
Sunnyside
0002
Hours:
Monday – Friday
January-November
7:45-18:00
December
7:45-16:00
Saturdays
8:00-16:00
8:00-13:00
Hours are subject to change.
Tel: +27 12 484 1042
Fax: +27 12 484 1025
Please note that the contact details are subject to change.
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This library has a closed collection, which means that no books may be removed from the library’s premises. The books issued to students must be used in this library.
A maximum of four books may be borrowed at a time, to be used in this branch library.
Material that is not available at the branch library or is required for use at the student’s home may be requested from the Muckleneuk library. The relevant request card should be completed and handed in at the branch library.
Items that are available at the Muckleneuk or Florida libraries will be issued to the student who requested them and sent to the branch library, free of charge, by the university’s courier service.
Students should telephone the branch library to establish whether a specific item has arrived from the Muckleneuk or Florida libraries before they travel to collect it.
Library material borrowed from the Muckleneuk or Florida libraries may be handed in at the counter in the branch library to be returned to the relevant library free of charge.
Photocopiers may be used, but photcopying is subject to the Copyright Act. Cards for the photocopier are sold at the Information desk (Building 15 on the Sunnyside campus) in units of R5,00, R10,00 and R15,00.
Please note: No cash will be accepted; only debit and credit cards may be used.
Your service guide @ Unisa 48
Library services
Visit the library’s website (http://www.unisa.ac.za/library) for more information about all library services.
Customer training services
The various Unisa library branches offer training sessions. Each branch may be contacted for further details on training content. In the Muckleneuk
campus library, the training takes place on level 3, Gold Fields Electronic Learning Centre (ELC). The following courses are presented at the
Muckleneuk library:
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Computer mouse and keyboard skills
Basic library skills
Advanced library skills
OASIS library catalogue
Conducting research on the internet
Using web mail
Subject databases and electronic journals
All bookings for training at the Unisa libraries are made through the library’s web page at http://www.unisa.ac.za/library. Contact the local branch
library for training details.
Library seating services
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Limited seating space is available in the library for study and research purposes only, in accordance with the regulations stipulated by the Occupational, Health and Safety Act and the relevant building regulations. Due to these regulations, students should note that queuing to gain entrance is unavoidable.
Seats in the library should not be reserved for friends by placing books and bags on study tables and chairs.
The library regrets that computer equipment is not available for private use by students or for the writing of assignments.
No printing of study material or replies to assignments can be made in the library.
Students who cannot leave young children on their own at the entrance to the library may take the children into the library with them. It is the student’s responsibility to see that young children do not disturb other users of the library or interfere with library equipment or the library’s computers.
Students may bring visitors into the library only if a day visitor’s card has been purchased at a cost of R40,00 per visitor per day.
Unisa has several branches throughout South Africa, whose times of opening and closing may be slightly different. Please contact the relevant branch library for details.
Study carrels
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Study carrels are available for use by master’s and doctoral students at the branch libraries in Muckleneuk, Cape Town, Polokwane and Durban. These carrels should be booked in advance. The study carrels are available free of charge to master’s and doctoral students.
Enquiries for the use of study carrels may be made at the Lending desk on level 3 in the Muckleneuk library, telephonically or by sending an e-mail to bib-circ@unisa.ac.za.
A prospective study carrel user’s attention is drawn to the fact that computers and all other items kept in the study carrel are left there at the user’s own risk. The library will in no way be held responsible for any loss or damage to the user’s property.
Failure to adhere to the study carrel rules can result in the suspension of the use of the study carrel.
Clients with special needs
What is available at the Muckleneuk library?
Dedicated PCs enabled with the following software :
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Pdf Magic converts pdf files to plain text
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Scan & read changes printed text into sound
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Text to audio converts txt documents to sound
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WebbIE is a free web browser for the blind
Dolphin Pen
The Dolphin Pen enables you to take magnification, speech and Braille with you to any PC without having to install any additional software. We have
six pens available which can be issued to you for use in the library.
Your service guide @ Unisa 49
Merlin
The Merlin is a full-colour, auto-focus desktop video magnifier designed with the low vision user in mind, with Merlin view images in vivid colour,
black and white, high contrast positive or high contrast negative. It brings images and text into bright, clear focus instantly.
BookCourier
The BookCourier is a portable reading device designed for people with vision and learning disabilities that make reading difficult. BookCourier’s textto-speech engine reads text files from a variety of sources and also plays spoken word MP3 files. The BookCourier may be borrowed by postgraduate
students only from the Audiovisual Section in the Muckleneuk Branch, Pretoria. They may also be requested by post.
E-books and audio books
An e-book is the digital media equivalent of a conventional printed book. An audio book is a recording of the spoken word. E-Books and audio books
can be borrowed only from the Audiovisual Section, Muckleneuk Branch, Pretoria. They may also be requested by post.
Scanner/printer
A scanner is available which automatically scans up to 100 loose pages and converts scanned documents into text that may be edited. The scanner
may be used to scan sections from books/articles into MS Word and change printed text into understandable sound.
Wheelchairs for clients
A wheelchair is available at Security at the main entrance to the Muckleneuk library.
Parking
Special parking can be arranged.
Deaf or hearing impairment
Upon request, arrangements can be made for a sign language interpreter.
Additional services
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Entrance fees are not charged for the library member with a disability or person who accompanies him or her.
Guide dogs are welcome in the library.
Students are entitled to an additional seven days on the normal loan period for books.
On request, arrangements can be made to assist users with locating and retrieving materials, filling in cards, fetching and carrying books, photocopying or other services
The library will accommodate all your information needs; you simply have to contact the service concerned to indicate your special need.
Please note: The library wishes to give the best service possible, so it is important to contact us before your visit. Please bring a flash drive to
download files as they cannot be purchased on campus.
Who should I contact?
For additional information regarding our services, please contact the Information Desk of the Muckleneuk library (012 429-3206; lib-disability@unisa.
ac.za) or your nearest Branch library. See the library’s website for more information: http://www.unisa.ac.za/library
For Braille and other specialised services, please contact ARCSWiD (012 429 6923; uarcusa@unisa.ac.za).
Your service guide @ Unisa 50
Collections in Unisa libraries
The Muckleneuk library provides access to an extensive collection of books, periodicals (magazines and journals), audiovisual material, and electronic
databases and journals. The book stock at the other branch libraries is determined by the number of students registered for a course in the area
covered by the branch library and by the physical facilities at the branch library.
The stock at branch libraries consists of
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multiple copies of recommended books (may be borrowed to complete assignments)
single copies of prescribed books (students are expected to buy their own prescribed books and no waiting list reservations are made for prescribed books if all copies are out on loan)
certain reference works such as encyclopaedias, dictionaries and law reports (which may only be used in the branch library)
a limited stock of audiovisual material such as videos and slide programmes
No additional reading material and periodicals are available at the branch libraries. Students must use the electronic request facility on the Oasis
catalogue to request material.
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Prescribed and recommended materials
Periodical articles and extracts from some books recommended or prescribed for assignments for structured courses are placed on the Electronic
Reserves of the library’s catalogue, OASIS. These pdf files can be viewed and downloaded or printed with the Adobe Acrobat Reader software.
No photocopies of extracts from recommended or prescribed books are supplied (printed material available for loan from the library).
Recommended library material
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Students are not expected to purchase recommended books. These books may be borrowed from your nearest Unisa library for assignments.
Titles that are listed as recommended books in Tutorial letter 101 for all structured courses, are housed in the Study Collection of the Muckleneuk library and the other Branch libraries.
The books recommended in Tutorial letter 101 are also listed at the end of the tutorial letter with request numbers that have to be written on the book request cards when the books are requested from the library.
Recommended books may be requested from the Muckleneuk library if not available at your local branch library. The student number and the book number of the book should be available if the book is requested telephonically at +27 12 429 3133, as this information will be required when the call is answered.
Multiple copies of recommended books are usually available. If all the copies of a book are out on loan, a completed book request card may
be submitted to reserve a copy. The request will then be placed on the waiting list. Students will be notified in this regard via SMS, letter or e-mail.
Prescribed library material
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A list of bookshops is available in the General Calendar and via the internet.
Students are expected to purchase their own copies of prescribed books from the official booksellers.
Students who encounter problems with specific prescribed books that are not available at the official booksellers should immediately write to the Registrar (Academic) or contact the Unisa Contact Centre.
Prescribed books for foreign students:
-- The university does not have official booksellers in other countries and as South African publications are not available outside of South Africa, they must be ordered from South African booksellers. The majority of non-South African publications are British or American and can also be ordered from the university’s official booksellers in South Africa (this is probably the best solution for students not residing in Britain or America). British and American residents may be able to obtain these publications more quickly and cheaply either through any reputable academic bookshop in these countries or via internet booksellers such as Amazon.com or Blackwell’s Online Bookshop (UK).
-- All of the university’s official booksellers in South Africa cater for mail orders, which can be placed electronically. Students who do not have access to e-mail should place orders by fax.
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The following hints may help students to obtain books in time for the start of the academic year:
-- Obtain a list in advance of prescribed books for the modules for which you intend to register (this information is available from October each year). Send your request to vospresc@unisa. ac.za or fax number +27 12 429 4150 (please specify the study unit codes).
-- Request quotations from more than one bookseller. Prior to sending payment, ask the bookseller of your choice to reserve the books for you.
-- Pay by credit card as this is the quickest and easiest method of payment. If this is not possible, arrange for electronic transfer of payment to the bookseller’s bank account (this can be arranged through a bank). The use of bank drafts should be avoided as they are subject to clearance delays.
-- Have the books sent by courier. This is faster and more reliable. Airmail insurance costs are not payable when making use of a courier which can mean – depending on the destination – that the cost is sometimes only slightly higher than airmail.
-- Do not send payment to the university, as Unisa cannot purchase books on behalf of students and reissuing cheques to booksellers causes lengthy, unnecessary delays.
Additional reading material
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Additional reading material refers to background reading only. Many of the books listed in this category are out of print and the library is unable to acquire additional copies.
No special provision for such items is made in the Study Collection.
General/research collection
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The General/research collection comprises different subject collections.
The Dewey Decimal Classification system is used to classify the books according to subject. The classification numbers consist of numerical digits followed by 3 or 4 letters of the author’s name.
Check the OASIS library catalogue to ascertain whether the library has a title in stock.
Students may borrow the books in the General/research collection except the reference books (eg dictionaries, encyclopaedias, bibliographies and atlases). These books are marked with the prefix REF before the number and may only be used in the library.
No copies of prescribed and recommended titles are kept in the General/research collection. Copies of recommended titles are available in the Study Collection.
Reference books
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Each floor in the Muckleneuk library houses a collection of subject-specific books, which form the general/research collection and the reference collection. The reference collection is indicated by the letters REF in front of the classification number.
There is also a limited reference collection at all other branch libraries.
The reference collection may consist of dictionaries, abstracts, directories, encyclopaedias, indexes, statutes or law reports.
The items in the reference collection are to be used in the library only and may not be taken out.
Journal collection
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Journals and newspapers are available for use in the library only.
Photocopies of journal articles are supplied to students, subject to Library regulations and the provisions of the Copyright Act 98 of 1978.
Science journals are kept in the Science library (Laboratory block, Theo van Wijk building). Please note that this library will relocate in 2010.
Electronic journals and the databases of the library are available via the library’s website or the OASIS library catalogue.
Searches for electronic journals may be done at the General Information Desk.
Please check the OASIS library catalogue to ascertain whether the library has a particular journal title in stock and where it is housed.
The library’s staff will help to locate the journals students need. Journals and newspapers available in microtext are indicated on the shelves. Enquiries about these microtext should be made at the Audiovisual Assistance Desk on Level 4 of the Muckleneuk library.
Law journals are shelved on level 4 in a separate alphabetical sequence in the Muckleneuk library and on the 2nd floor in the Florida library according to the Dewey Decimal Classification number.
Older volumes of certain journal titles and cancelled journal titles are shelved in the compactus on level 1 of the Muckleneuk library and as part of the collection on the 2nd floor at Florida. Assistance is available at the Muckleneuk library at the general information desk on level 3.
Your service guide @ Unisa 52
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Audiovisual collection
Postal address:
The Head: Audiovisual collection
Department of Library Services
University of South Africa
PO Box 392
Unisa
0003
Tel: +27 12 429 3093/3493
Fax: +27 12 429 3489
Hours
January-November
December
Hours are subject to change.
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Physical address (Muckleneuk):
Audiovisual collection
Level 4
Samuel Pauw building
University of South Africa
Preller Street
Muckleneuk Ridge
Pretoria
Monday to Friday
7:45-18:00
7:45-16:00
Physical address (Florida):
Florida library
2nd floor, C-Block
Corner of Christiaan de Wet
and Pioneer Avenue
Florida
+27 11 471 3068/2933
+27 11 471 3011
Saturdays
8:00-16:00
8:00-13:00
The Audiovisual collection of the Muckleneuk library is an extensive collection of recordings of music, the spoken word (in several languages), language courses, music scores, video recordings, art slides, multimedia sets, music reference works and microtext. All other Unisa libraries have a limited audiovisual collection.
All material may be used by students, except for music recordings which may only be used by students who are registered for music courses.
A workstation with multimedia facilities is available for use by students in the Muckleneuk library.
The video facilities, other audiovisual equipment, reader printers, soundproof rooms and slide programmes in the Muckleneuk library are extensively used and therefore bookings must please be made in advance. Bookings to use the equipment and audiovisual material in other branch libraries should also be made in advance.
The audiovisual equipment may only be used for study and research and not for recreational purposes.
Reader printers are available to study microtext material and must be booked in advance at telephone number +27 12 429 3209.
The microtext material may be photocopied. All photocopying is subject to the provisions of the Copyright Act 98 of 1978.
Appointments to view the Art Slide collection should be made in advance at telephone number +27 12 429-3093.
Archives and special collections
Hours: January to December 07:45-16:00, closed on Saturdays.
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The library houses numerous archival and special collections. These include the Unisa Archives, the United Party Archives, and the Documentation Centre for African Studies, the Hesse Collection of German Africana, the SAILIS Archives, the Van Schaik and Wagener Africana Collections, the Cathedrals Collections and the WA Joubert Collection of Old Legal Sources.
This material is not issued but may be consulted in the reading room of the Archives. More information about these collections is available from the Archives.
All visits to the Archives should preferably be arranged telephonically in advance (+27 12 429-2560).
Browsing services
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Browsing is the process whereby clients search for library materials in self-help mode.
Browsing occurs when clients search for information materials on the library catalogue, in indexes or on the internet, or when they search the shelves, with or without the aid of the catalogue.
The Unisa library provides a number of browsing services for remote and walk-in clients:
-- An online catalogue accessible via myUnisa and the library website.
-- Access to global databases via myUnisa and the library website.
-- Access to information items via open collections of library materials.
Access to the internet via public internet work stations (subject to availability).
Reference services
The library provides general information services to all students and Personal librarian services to researchers.
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General information desk service
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The general information desk is a first port of call for all enquiries regarding the Unisa library and its services. The desk is manned during the library’s office hours.
Remote clients have access to this service by means of our electronic “Short enquiry service”: http://www.unisa.ac.za/library.
Instructions and help with the following are offered by the general information desk:
-- using the Unisa library catalogue OASIS to find books
Your service guide @ Unisa 53
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-- locating the books in the library
-- finding and printing of full-text and other journal articles on the subject-specific databases to which the library subscribes
-- retrieving and printing of electronic reserves (scanned prescribed and recommended articles)
-- tracing incomplete references for bibliographies
The librarians at the general information desk answer brief general reference enquiries, refer Unisa postgraduate students to the personal librarian dealing with their subject and help clients to find their way in the library and on campus.
The bookings for internet workstations for personal use and for the enabling workstation (which allows a person with poor vision to magnify the screen or use a screen reader) are also handled here.
A collection of ready reference books, atlases, encyclopaedias and some yearbooks are available at the information desk.
All the new books received in the Muckleneuk library are displayed on the “new books” shelf.
Personal librarian services
Personal librarians assist students with research needs. Personal librarians provide training in the use of subject databases.
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Alerting service
Personal librarians assist students in setting up alerting services.
Lending service
Borrowing of library material
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All registered Unisa students may borrow library material. The borrowing of library material is subject to the library’s lending regulations.
Students who borrow books in person from Unisa libraries must fill in issue cards at the Lending Desks, indicating their student numbers as well as the accession (barcode) numbers of the books.
The completed issue cards, the admission card (at the libraries where access control has been installed) or the university registration card are handed to the assistant at the desk together with the books to be issued.
Students may use the OASIS library catalogue to check which items have been issued to them by clicking on “View and renew loans” and typing the details required.
Material with the stamp of a specific library must be returned to that Branch library. Students must return all other material to the Muckleneuk library in Pretoria.
This procedure is subject to change due to RFID technology being introduced at all Unisa libraries
Library material available for loan
Library material available for loan includes recommended books, books from the research collection, audiovisual material (certain restrictions apply)
and books from special collections. Some material may only be used in the library. This includes periodicals, archival material and items in special
collections, art colour slides, reference works (such as encyclopaedias, dictionaries, yearbooks, law reports) and any other items determined by the
Head: Department of Library Services. Photocopies of publications that may not be borrowed are obtainable on request.
Ways in which material can be borrowed
Material may be borrowed in person, by post (by sending a completed request card to the Muckleneuk library), electronically via the OASIS library
catalogue, through myUnisa or AirPAC (new cellphone access technology), by telephone (but only when a valid book number is supplied) or by
faxing a completed request card to the Muckleneuk library.
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When all the copies of a recommended book or a book that is listed as additional reading material are out on loan, the user can complete a request card to reserve the title. A request can also be done electronically via OASIS. The request will then be placed on a waiting list.
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The library will notify the student when the request is placed on a waiting list. If the book is no longer required, the student should inform the library immediately. The library will notify students if an item is no longer available. No reservations will be made for prescribed books.
Your service guide @ Unisa 54
Number of items that may be borrowed
Undergraduate
Nondegree purpose, short learning courses and certificate
Postgraduate
Undergraduate music students
Postgraduate music students
8 items including audiovisual
4 items (no audiovisual)
16 items including audiovisual
12 items of which 8 may be audiovisual
20 items of which 8 may be audiovisual
Different loan and renewal periods (in days) for library items
Renewal Period
Category
Undergraduates
Postgraduates
Under­graduates
Post­graduates
Waiting list (holds)
Study Collection
Research Collection
Branch libraries:
– study collection books
– general collection
Audiovisual material
Interlibrary loans
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Loan periods differ according to the type of library material issued. Items on the waiting list (holds) must be returned by the due date.
Students residing beyond the RSA borders will be granted extended loan periods.
Allowing another person to take out material on one’s behalf
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In exceptional circumstances, another person may be authorised to borrow library material on behalf of a student.
This person must have the admission card (for those libraries with admission control) or the university registration card (for those libraries without admission control) and a letter of authority from the student, addressed to the authorised person.
The letter of authority must state the particular day’s date and the name, student number and signature of the student. This applies every time another person comes to the library to borrow library material on behalf of a student. This letter is retained by the library.
Renewing of library material
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Requests for renewal (extension of the loan period) have to be addressed to the library that issued the material.
Renewals will only be granted if there is no-one on the waiting list. Items on the waiting list (holds) must be returned by the due date.
When requesting a renewal, students must provide their student number. When requesting by telephone, a reference number will be supplied by the library.
Renewals will not be granted if there is an outstanding account on the student’s loan record.
Only three telephonic renewals are allowed.
Ways of renewing library material
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Students who renew library material by post should complete the renewal card, by filling in their student number and the bar code numbers of the items on the reverse side of the card and post the card to the Muckleneuk library or the relevant branch library.
Renewal cards should be posted in a separate envelope and not be included with material which is being returned to the library.
Renewal cards will be posted back to the student, with the new due date of the items stamped on the card. Items that could not be renewed are indicated on the renewal card.
These non-renewed items must be returned to the library when their loan periods expire.
Renewal requests received via letter or fax will be treated as a renewal card.
Telephone
Oasis catalogue
Postal (letter, card and fax)
+27 12 429-4164 or +27 11 471
3068/2933
Click on “View and renew loans“
Request for renewal to reach the library 4
days before the due date
After hours number: +27 12 429 3560
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The library item that needs to be renewed,
need not be returned to the library with the
request
Returning of library material
Returning library material in person
Library material should be handed in only at the library. Books may not be posted in the assignment boxes. Audiovisual material from the Muckleneuk
library should be returned only to the lending desk of the audiovisual collection. Students should always ask the library staff for a receipt, to be kept as
proof of returned material or in case of a query.
Your service guide @ Unisa 55
Returning library material by post
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Students should return library material to the library where it was originally issued.
Students are liable for the cost of returning library material.
Journal articles provided to students need not to be returned to the library.
Library material must be returned in sturdy packages. The Post Office parcel slip should be kept as proof that the books have been returned. No cards need to be completed when material is returned. If a parcel is lost in the post, the sender will be held liable for the replacement cost which is payable to the library. Students are advised to insure their parcels, because the Post Office only compensates clients for the loss of insured parcels.
No audiovisual material should be enclosed in book parcels. All audiovisual material should be returned in separate parcels clearly marked “For attention: Audiovisual collection”.
Returning library material via the courier service
When items are returned, a receipt is issued to the student and signed by the librarian or regional office assistant. Students are advised to keep the
receipt as proof that the items have been returned.
Date for returning library material
All material must be returned before or on the due date. If the loan period has been extended by the renewal procedure, the item must be returned
before or on the extended due date.
Returning library material after the examinations
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All library material must be returned immediately after the examinations, regardless of further study plans and/or registration expiry dates.
Examination results of students who fail to return library material by the due date will be witheld until the material has been received or until the replacement cost of each item as well as all outstanding administrative costs have been paid in full. Re-registration will also not be possible.
Students who qualify for supplementary or aegrotat examinations will be notified to this effect in a letter from the university. These students should submit a copy of this letter to the Muckleneuk library or the relevant branch library so that their membership can be extended until after the examinations.
Returning library material if studies are cancelled or suspended
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Students who cancel one or more of their courses must return all library material for the relevant courses without delay.
Students who are obliged to suspend their studies due to ill health or other circumstances should immediately return all library material in their possession. The material may be requested again after re-registration.
Library material not returned on time
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Failure to return library material on time could lead to the rendering of an account. The library will send an account for the standard price of R688,00 per item plus R1,00 per item per day for library material that is not returned by the due date.
If a borrowed item is returned to the library after an account has been rendered, the student remains liable for the administrative costs of R1,00 per item per day for the late return. The administrative cost will not be cancelled.
Students may not borrow other material until this amount has been paid in full. Please note that prices are subject to change. For the latest prices, please go to http://www.unisa.ac.za/library, click on “services”, click on “tarrifs”.
Damaged or lost library material
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Please inform the library immediately if an item is damaged or lost (damage includes marking, underlining and making notes in an item).
The student has to pay the replacement cost or supply the library with a new copy if library material is damaged or lost.
If the library is not immediately notified about the damage to or loss of an item, an account for the standard item price will be posted to the student:
-- non-returned and lost library books R600,00
-- CD (music) R321,00
-- cassettes (music) R542,00
-- cassettes (spoken word) R542,00
-- videos (management and training) R2 807,00
-- DVD R1 289,00
-- multimedia sets and albums R2012,00
-- loose leave publications R2229,00
Please note that prices are subject to change.
Your service guide @ Unisa 56
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The student may not borrow any other library material until this account has been paid or the item has been replaced. Please note that prices are subject to change. For the latest prices, please go to http://www.unisa.ac.za/library/services, click on services, click on tarrifs.
The examination results of students who fail to return library material by the due date will be withheld until the material has been received or until the replacement cost of each item as well as all outstanding administrative costs have been paid in full. Re-registration will also not be possible.
Self-help photocopying and printing service at branch libraries.
Full information about the photocopying and printing service and the Copyright Act are available at the photocopy points in the different libraries.
A self-help photocopying and printing service is available in the library for students to make their own photocopies. Photocopies of material that is not for loan, (eg journals and reference works), may be made, subject to the provisions of the Copyright Act 98 of 1978 and the relevant library regulations. The Copyright Act states that material required for study or research purposes may be photocopied, subject to the following conditions:
-- Not more than one copy may be made of not more than one article or other contribution appearing in a periodical issue or other collection.
-- From other works, only a reasonable portion may be photocopied (it is accepted that a ‘‘reasonable portion’’ means not more than 10% of the whole work, having regard for the totality and meaning of the work).
-- PLEASE NOTE: No work may be photocopied in its entirety without prior authorisation by the copyright owner.
-- Users disregarding the above-mentioned conditions are liable to prosecution.
The cost of photocopying and printing is 45c per A4 and 90c per A3 copy (rates subject to change). Students are expected to pay for all printing and photocopying made when visiting any branch in person..
In 2010, an automated libraries payment system for printing/photocopying will be implemented. At all branch libraries, payment may only be made by credit or debit card.
Electronic access services
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* Not available on AirPAC
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Access to the OASIS library catalogue
Web address: http://oasis.unisa.ac.za
Mobile access (AirPAC): http://oasis.unisa.ac.za/airpac.html
The following functions are available on the OASIS library catalogue :
-- Check availability of items in the collections
-- Check which items have been issued to you
-- Check loan period of items issued to you
-- Renew (extend) the loan period for items that appear on your loan record
-- Request items (other than prescribed books), including those that are out on loan to another user
-- Request journal articles
-- Links to e-publications
-- Access to the Electronic Reserves, namely periodical articles and extracts from some books recommended or prescribed for assignments for structured courses and which are mentioned in Tutorial letter 101 (can be viewed, downloaded, requested and printed)
-- Make suggestions and read the library’s frequently asked questions (FAQ) *
-- Suggest titles the library could acquire. *
A PIN is used throughout the OASIS library catalogue. Please go to http://oasis.unisa.ac.za/screens/pinhlp.html for assistance with creating the PIN.
For general help see http://oasis.unisa.ac.za/screens/help.html
For AirPAC help http://oasis.unisa.ac.za/screens/airpac.html
Access to electronic resources
Access to electronic resources from home is restricted to currently registered Unisa students. Visitors and special members may use them in the library only.
Material available on Electronic Reserves: periodical articles or extracts from books
The Unisa library provides access to scanned prescribed and recommended articles as well as extracts from books for which copyright clearance has been obtained.
Periodical articles and extracts from books recommended or prescribed for assignments for structured courses are placed on the Electronic Reserves of the library’s catalogue, OASIS. These PDF files can be viewed and downloaded or printed with the Adobe Acrobat Reader software.
Suggested browsers (electronic access from home): Microsoft Internet Explorer 5 or higher and Netscape 6.2 or higher
The Adobe Acrobat Reader must be loaded on your computer to be able to view/print the scanned PDF documents. The Adobe Acrobat Reader
can be downloaded for free at http://www.adobe.com.
To access prescribed and recommended electronic journal articles or documents:
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Type the address http://oasis.unisa.ac.za/, click on “View” and “Renew loans” to create your own PIN if you have not already done so; type your name, student number and a PIN of your choice (any short name or number that you will remember), and click on Submit bar at the bottom of the screen. Repeat the same new PIN twice on the following screen to confirm it. Click on Submit again. You can view the books you have borrowed (checked out) here and renew them if necessary. Please ignore the Modify your PIN link unless you need to change your PIN.
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See the help documents on the OASIS library catalogue screen for more information, if necessary. E-mail the library to request that we delete a forgotten PIN or request the librarians at the Branches to delete it for you. The link will be found in the PIN help page.
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After you have created your PIN, click on “Start Over” to go back to the OASIS catalogue.
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Click on “Title” and type the title of the article/chapter/case you need, or on “Author” and type one author’s name with one initial or click on “Library Course Material” and enter your course code as shown.
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When you find the electronic document you need, its location will be Electronic Reserves, and its status PDF file. To view or print this PDF file, you need to have the Adobe Acrobat Reader software already loaded on your PC. To retrieve the full-text document, click on the “View“ or “Print” link.
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The next screen requires your name, student number and your PIN. Click in the boxes, type the required information and click on “Submit”. The full-text article will be downloaded by the Adobe Acrobat Reader, assuming you have it loaded on your PC. If you do not have the Adobe Acrobat Reader, nothing will happen and you will get a blank screen with the Document Done status at the bottom of the page. Downloading may take some time depending on the size of the file, internet transmission times, local bandwidth, a firewall at your place of work and your computer capacity, among others. The Status Bar at the bottom of your screen will briefly display the size of the file in Kilobytes – please be aware that some large files may take up to 20 minutes to download.
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Adobe will display the full text of the scanned document, with icons (including the Print icon) at the top of its screen and the number of pages the document contains at the bottom of the screen, with the OASIS Catalogue screen in the background. Please note: Viewing and printing a large PDF document (8 or more pages) will take some time. Your PC should have at least 512 of RAM, and your printer a minimum of 2MB of memory for optimal printing performance. Attached printers will operate much faster than networked printers. To return to the OASIS catalogue: either click the Back button of your browser twice or click on the Return to Catalogue button on OASIS. The Adobe software will close automatically. A request for printed copies of these articles will be regarded as a postal request.
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Subject databases
E-mail: bib-dbase@unisa.ac.za
Web address: http://www.unisa.ac.za/library
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The Unisa library subscribes to more than 246 subject databases, 45 000 e-journals and 10 000 e-books. Access to these resources is possible from any computer with an internet connection.
Copyright and usage restrictions apply on all full-text information. You may only use the full-text resources for your own study and research.
You may not download and distribute full-text material to non-Unisa students or use it for commercial purposes.
License conditions imposed by the database vendors restrict access to registered Unisa students only.
Almost all subject databases and electronic journals are available to remote students via the Unisa library’s homepage.
Access to all of the electronic resources is controlled by the PIN created on OASIS.
Violation of these restrictions may lead to disciplinary action in terms of the Unisa Students’ Disciplinary Code.
Digital resource centre
This is a collection of digitised resources of which Unisa Electronic Theses and Dissertations is one of the collections.
Unisa Electronic Theses and Dissertations database (ETD) provides access to full text of recent Unisa theses and dissertations.
Access to some of the collections is limited to Unisa staff and students.
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myUnisa
myUnisa provides access to the Unisa library’s resources and services. myUnisa can be accessed at http://my.unisa.ac.za/. New developments
pertaining to electronic request services will be communicated via myUnisa.
Request Services (free of charge unless where indicated)
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Requesting a literature search
The search librarians deliver a remote information service to all registered students. This service consists of:
-- requests for literature searches
-- requests for update literature searches
What is a literature search?
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A literature search is a reading list on a research topic. We consult South African and international information resources to find books, theses, and
journal articles, among other relevant information to your research topic. Please note: It is in your best interest to register on myLife and request your
search online for faster processing and delivery of searches. It is also important to submit your request well in advance of your due date.
Literature search request form is available online: http://www.unisa.ac.za/litsearch.html
Print copies of the form can be obtained from your nearest Unisa Branch library or your Personal Librarian. The completed request form may be
returned as follows:
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fax : 012 429 8101
post: IR Request Services: Search Librarians,
Department of Library Services
University of South Africa
P O Box 392
Unisa
Pretoria 0003
South Africa
Submit a question
The library provides a web-based information service. Students may use this service for
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lending and loan record queries and problems
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other library-related queries and problems
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to access this service, go the library homepage at http://www.unisa.ac.za/library
Requesting library material
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To request books and periodical articles, please use the request facility on the OASIS library catalogue, or complete a request card and fax or post the completed request cards to the Muckleneuk library.
Request cards are issued to students on registration and are also available at the Muckleneuk library and the other branch libraries. Please follow the borrowing procedures and complete the request card in block letters and in black ink.
Please do not enclose request cards or any other correspondence in parcels with books posted to the library. Use separate envelopes for all such correspondence.
Additional book or periodical request cards may be requested from the Muckleneuk library or the closest branch library by post, fax or telephone. The telephone number at the Muckleneuk library is +27 12 429-3133/4 for book and periodical request cards.
Requesting library material electronically (not full-text material)
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If students have access to the internet, library material may be requested online. Requests can be made via the OASIS catalogue at http://oasis.unisa.ac.za.
In the catalogue, click on the “Request” button at the top or bottom of the item screen. Fill in the details required and submit the request. The library processes these requests every day and the item will be posted as soon as possible. There are also links to forms for book requests and journal article requests on the OASIS catalogue.
Limited waiting lists are kept for books that are listed as additional reading material. The library will notify the student when the request is placed on a waiting list. If the book is no longer required, the library should be informed immediately and the request cancelled. Students can do this themselves via the View and Renew loans screen.
The library will notify students if an item is no longer available (eg due to loss). No reservations will be made for prescribed books.
If the library does not have the item that is being requested, the request will be considered by the Interlibrary Loans section and you will be informed about the outcome of your request. This service is available to master’s and doctoral students only.
-- Requesting library material by fax
-- A completed request card should be faxed to the Muckleneuk Library in Pretoria. Fax: +27 12 429 2925
-- Requesting books by post
Completed request cards may be sent as follows: The Head: Request Processing, Department of Library Services, PO Box 392, Unisa, 0003; fax: +27 12 429 2925; e-mail: bib-circ@unisa.ac.za. (This email address is only for queries relating to requesting books).
PLEASE NOTE: Faxed lists of books are not acceptable and will not be processed. Requesting books via telephone.
Recommended books may be requested from the Muckleneuk library if not available at your local branch library. The student number and the book number should be available if the book is requested telephonically at +27 12 429 3133, as this information will be required when the call is answered.
-- Requesting photocopies of periodical articles by post
-- As the library does not issue periodicals or reference works, photocopies of periodical articles and extracts from reference works are supplied to students, free of charge.
No photocopies of extracts from recommended or prescribed books (printed material available for loan from the library) are supplied. The material recommended and prescribed in Tutorial letter 101 is also listed at the end of the tutorial letter with request numbers that have to be written on the periodical request cards when the material is requested from the library.
Completed periodical request cards may be posted or faxed to: The Head: Request Processing Department of Library Services, PO Box Your service guide @ Unisa 59
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392, Unisa, 0003
Telephone requests for periodical articles are not accepted.
Requests for periodical articles/extracts and cases will be accepted in list form, provided the following requirements are met:
-- The request is for prescribed/recommended material only
-- The list has been photocopied from Tutorial Letter 101 (illegible and self-compiled lists will not be accepted)
-- Items required are clearly marked with an asterisk (*) if the student does not require the whole list. Please note: Lists not meeting the above requirements will be returned to the student, unprocessed.
No lists will be accepted for additional and research material.
Please note that periodical articles are posted or e-mailed and not faxed.
Queries regarding the request of periodical articles’ photocopies may be sent to bib-circ@unisa.ac.za
-- Requesting audiovisual material through post
-- Except for microtext, language courses and videos, audiovisual material is sent only to students who are registered for the relevant courses. . Complete the relevant request card or use a book request card and mark it clearly for the attention of: The Head: Request Processing, Department of Library Services, PO Box 392, Unisa, 0003
-- Requesting material not available in the Unisa library
Items that are not available in the Unisa library may be obtained from other libraries in Southern Africa or overseas. This service is available to master’s and doctoral students. Honours students do not automatically qualify for this service, but an Interlibrary loan service will be rendered on special request from the users. Other registered Unisa users may make use of this service at a nominal fee. Requests and/or queries in this regard may be sent to libr-ill@unisa.ac.za.
It is however, not possible to obtain and send books from libraries in Southern Africa to students residing in countries other than South Africa.
Collection and despatch services
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The library will despatch requested material free of charge to students. Students are responsible for costs pertaining to the return of library material.
Library material, with the exception of books that are to be delivered by the Unisa courier, is posted to the student at the address supplied at registration. Alternative addresses cannot be accommodated by the library.
It is very important that students notify the Registrar (Academic) of any change of address. Students may make use of a private courier service to collect requested library material that is ready for collection. The onus is on the student, however, to contact such a courier service of their choice and to make the necessary arrangements with them to collect the library material from the Library. The Library does not contact courier services on behalf of students.
Please allow at least three weeks for delivery after a request card has been sent to the Library.
The library has an alerting service to students with mobile phones, to inform them when the requested material has been dispatched.
If the material has not arrived within three weeks, students may address enquiries to: Request Processing at the Muckleneuk library, telephone number +27 12 429 3202/3025.
Unisa delivery service
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A delivery service provided by a private company, is available free of charge between the Muckleneuk library in Pretoria and the branch libraries in Akaki Campus – Ethiopia, Cape Town, Durban and Polokwane, the regional offices in Bloemfontein, East London, Kimberley, Mthatha and Nelspruit, the Morula Community Library in Mabopane, the Nelson Mandela Metropolitan University (South Campus) Port Elizabeth and the Nelson Mandela Metropolitan University (Vista Campus) Port Elizabeth.
A service has also been introduced between the Muckleneuk library and seven centres, three in Zimbabwe, two in Mauritius, one in Botswana and one in Swaziland. These seven centres are:
-- De Chazal Du Mee Business School in Quatre Bornes, Mauritius, tel no (230) 466 0234
-- The Institute of Chartered Accountants in Harare, Zimbabwe, tel no (263) 472 6229
-- Mascareignes Academy of Law, Economics and Management in Rose Hill, Mauritius, tel no (230) 466 0600
-- PMV Training College in Gabarone, Botswana, tel no (267) 580 284
-- Mascareignes Academy of Law, Economics and Management in Rose Hill, Mauritius, tel no (230) 466 0600
-- Snicle Consult (Pty) Ltd in Mbabane, Swaziland, tel no (268) 404 0589
-- Ulwazi Institute in Bulawayo, Zimbabwe, tel no (263) 925 7941
-- Zimbabwe Open University in Harare, Zimbabwe, tel no (263) 479 5518
-- A service has also been introduced to the following registration points in Namibia:
oo Gobabis, tel no (062) 562 268
oo Katima Mulilo, tel no (066) 253 587
oo Oshakati, tel no (065) 221 781
oo Otjiwarongo, tel no (067) 302 213
oo Rundu, tel no (066) 255 185
oo Tsumeb, tel no (067) 220 288
-- Students do not pay for requests which are sent to the Muckleneuk library from these centres..
-- A service, free of charge, is also available between the Muckleneuk library and the Johannesburg library, the Florida library, Unisa Ekurhuleni, Unisa Vanderbijlpark and the Sunnyside library.
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Procedures applicable to the use of this service
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Please note that if a student requests library material to be couriered to them, this material will not be couriered to their home address, but to the centre or regional office with which the university has an agreement.
When requesting books, periodical articles and audiovisual material through the delivery service to Ekurhuleni, Bloemfontein, Botswana, Cape Town, Durban, Ethiopia, Florida, Kimberley, Mauritius, Mthatha, Namibia, Nelspruit, Polokwane, Port Elizabeth, Swaziland, Vanderbijlpark and Zimbabwe, one of the following words must be clearly written in capital letters at the top of each request card:
COURIER/EKURHULENI (in the case of Ekurhuleni) COURIER/BLOEMFONTEIN (Bloemfontein) COURIER/CT (Cape Town) COURIER/
DBN (Durban) COURIER EL (East London) COURIER/FLORI (Florida) COURIER/KIMBERLEY (Kimberley) COURIER/MTHATHA (Mthatha) COURIER/NEL (Nelspruit) COURIER PE/UPE (the Nelson Mandela Metropolitan University, South Campus, Port Elizabeth) COURIER PE/VISTA (Nelson Mandela Metropolitan University, Vista Campus, Port Elizabeth) COURIER/POL (Polokwane) COURIER/VANDERBIJL (Vanderbijlpark) COURIERSKYNET/BULAWAYO (Ulwazi Institute in Bulawayo, Zimbabwe) COURIER SKYNET/DCDM BUS SCHOOL (De Chazal Du Mee Business School in Quatre Bornes, Mauritius) COURIER SKYNET/ETHIOPIA (Ethiopia) COURIER SKYNET/GABARONE (PMV Training) COURIER SKYNET/COLLEGE IN GABARONE, (Botswana) COURIER SKYNET/GOBA NAMIBIA (in the case of Gobabis in Namibia) COURIER SKYNET/ICA HARARE (The Institute of Chartered Accountants in Harare, Zimbabwe) COURIER SKYNET/MASCAREIGNES ACADEMY (Mascareignes Academy of Law, Economics and
Management in Rose Hill, Mauritius) COURIER SKYNET/MBABANE (Snicle Consult (Pty) COURIER SKYNET/NGWEZE (KATIMA MULILO) NAMIBIA (Katima Mulilo in Namibia) COURIER SKYNET/OSHA NAMIBIA (Oshakati in Namibia) (in the case of Otjiwarongo in Namibia) COURIER SKYNET/OTJIWA NAMIBIA COURIER SKYNET/RUNDU NAMIBIA (Rundu in Namibia) COURIER SKYNET/
TSUMEB NAMIBIA (Tsumeb in Namibia) COURIER SKYNET/ZOU HARARE (Zimbabwe Open University in Harare, Zimbabwe) COURIER SKYNET/(Snicle Consult (Pty) Ltd in Mbabane, Swaziland)
A contact telephone number for the student must also be written on the request card. . As in the case of other requests, the request card for material to be couriered may be posted or faxed to the Muckleneuk Library, or the material may be requested electronically through the Oasis catalogue. . If the items are available, it will be processed and will be forwarded immediately, free of charge, to the relevant library, regional office or centre. . The material should reach the point of delivery within three working days after the material has been collected by the courier company.
Receiving requested material through the Unisa delivery service
The onus is on the student to phone the library, regional office, registration facility or centre after approximately a week to enquire if the requested
item has arrived. . When collecting the item, the student will be asked to sign an acknowledgement of receipt. Material not claimed within ten
working days will be sent back to the library from which it was couriered
Uncollected requested material
If material is not collected, the item will be couriered back to the Muckleneuk library.. A note will then be placed on the student’s record, stating that
courier items were not collected. Students in Mauritius, Zimbabwe, Botswana, Swaziland and Namibia will be responsible for the cost of sending these
items back to the Muckleneuk library in Pretoria. Steps may also be taken to prevent the student from making future use of the delivery services.
Returning books and audiovisual material through the Unisa delivery service
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Students may return books and audiovisual material from the branch libraries in Cape Town, Durban, Florida and Polokwane, the regional offices in Ekurhuleni, East London, Kimberley, Mthatha, Nelspruit and Vanderbijlpark, the Nelson Mandela Metropolitan University (South Campus) Port Elizabeth and the Nelson Mandela Metropolitan University (Vista Campus) Port Elizabeth, to the Muckleneuk Library.
Students may hand in library material which has been borrowed from the branch libraries in Cape Town, Durban, Florida and Polokwane at the Muckleneuk library, to be sent by courier service back to the branch libraries.
Students in Botswana, Mauritius, Namibia, Swaziland and Zimbabwe should contact the centre they will be using to enquire about arrangements for returning library material to Muckleneuk.
Access to other University libraries
Registered master’s and doctoral students may enquire at the library about special membership of other university libraries. The regulations of the
respective university libraries apply.
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Code of conduct
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Students may not conduct any business in the library.
Cellphones disturb people studying and doing research. Please do not use them in the library.
Eating, drinking or smoking is not permitted in the library. Coffee purchased in the library should be consumed before entering the library
Student notices and posters may only be placed on the notice boards supplied for this purpose. Enquiries may be made at the lending desks.
Please support the “Quiet library campaign” to avoid disturbing other library users.
It is the student’s responsibility to see that young children who cannot wait outside at the entrance to the library, do not disturb other users of the Library or interfere with library equipment or the library’s computers.
Library computers are intended for accessing library material and research/study related information only.
Security
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The library has two Internal Control officers who assist the university’s Protection services with security matters and strengthening of internal control processes.
Students are urged not to panic if the sirens go off in the library, but to gather their belongings and calmly evacuate the library by the staircase. The lifts may not be used. Should the library participate in a fire drill exercise of the University this will be communicated to students.
The library requests that users of the library take care of their personal property, since the university cannot be held responsible for loss or theft or damage to private property.
Students should please be aware that if they bring their own computers they do so at their own risk.
The library has a security system which detects any library material which has not been formally issued. Any attempts to remove un-issued library material can lead to the suspension of library membership and possible further disciplinary measures, which may include a charge of theft and cancellation of university registration.
The general information desk has 30 lockers available for the use of clients in the Muckleneuk library. These lockers are available free of charge for short term use and can be securely locked. Clients wanting to make use of a locker can arrange this at the Information Desk. No advance bookings can be made. Lockers are allocated on a first come first served basis every day.
Payment for services
Payment for services rendered may be made by means of a postal order (which must be made out to Unisa), -credit card, debit card or electronic
transfer.
When a credit card is used, please make sure that the following particulars are provided:
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credit card number, including the CV number (the last three digits of the credit card number on the reverse side of the credit card)
type of credit card (e.g. VISA, Master Card, American Express, Diners Club)
expiry date of the credit card
credit card holder’s name as it is printed on the card
student number and signature.
ABSA Bank deposit (South African based students only); bank deposits can only be done:
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for outstanding fines or lost/damaged items
if you have already received an account and have a student number
deposits can be made at any branch of ABSA. The University and Library will take no responsibility for any delays or problems that might occur.
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The deposit slip must be filled in correctly. Please complete the deposit slip as follows:
Credit – Unisa Library Dep ref. – the first eight blocks are for the student number. If the student number consists of 7 digits, then a 0 must be filled in
for the first digit of the student number. Leave one block open and then fill in the following number: 5400374225 Acc no. – Fill in 4048746711 The
deposit slip must please be faxed to 086 659 8821 To Production) Please insert a scanned deposit slip here.
For overseas students:
Bank name: ABSA
Name of account: Unisa
Bank account no: 010000114
Bank account currency: ZAR
Swift no: ABSAZAJJ
Reference: Student number + 54003/74225
Tariffs
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Please note that all tariffs are subject to change. For the latest tariffs please consult: http://www.unisa.ac.za/library
Please also note that some of these services are not available at all of the Branch libraries.
Entrance fee for day visitors (after school researchers) R40,00 per day
Library material not returned (account automatically rendered)
-- books R600,00
-- CD (music) R321,00
-- cassettes (music) R542,00
-- cassettes (spoken word) R542,00
-- videos (management and training) R2807,00
-- DVD R1289,00
-- multimedia sets and albums R2012,00
Should material be returned undamaged after 28 days, the user will be credited by the above-mentioned amount. The user, however, will still have to settle the account rendered for late return which will be calculated at R1,00 per item per day.
Lost library material (client asks for an account) item more than R270,00 Actual replacement cost book out of print (price unobtainable) R600.00.00 standard minimum price (item less than R270,00) R300,00
Photocopying and printing per page A4 R0.45 A3 R0,90
Colour reproductions
-- full colour copies A4 R10,50 A3 R11,50
-- black and white copies A4 R9,50 A3 R10,50
Interlibrary loans
-- Photocopies (articles) 1-15 pages R35,00
-- Faxes (articles) 1-15 pages R52,50
-- Loans (books) per lending transaction R35,00
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Addendum 1a: E
xample of an assignment mark-reading sheet
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Addendum 1b: E
xample of an examination mark-reading sheet
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Addendum 2: Maps
Florida campus
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Muckleneuk campus
UNISA
Registration
building
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Addendum 3: Study fees
Unisa study fees: ABSA Bank deposit South African students only
Bank deposit information for Degrees & Diplomas ONLY (Formal qualifications)
Bank deposits can only be done:
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If the student already has a student number;
At any branch of ABSA. (NO electronic transfers from one account to the Unisa bank account can be done. However, if this is done, the University will take no responsability for any delays or problems that might occur.)
Provided the deposit slip is correctly filled in as follows:
-- Credit - Unisa study fees
-- Dep Ref
oo the first eight blocks are for the student number. If the student number consists of only 7 digits, then a “0” must be filled in for the first digit of the student number;
oo leave one block open, then fill in the number - 5400374721
-- Acc no - fill in 4048746711
Should any of the above information on the bank deposit slip be incomplete or incorrect the transaction will not be processed by the bank.
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Addendum 4: Forms
MAIL THIS FORM TO:
FAX THIS FORM TO:
The Registrar
Student Account
Department of Finance
+27 12 429 3354
Student Accounts
PO Box 392
Unisa
0003
REFUND REQUEST FORM FOR INTERNATIONAL STUDENTS
Student number:
Initials:
Degree code:
Surname:
Amount:
Home address:
Home address:
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Name of Bank:
Branch code:
Branch name:
Swift code:
IBAN number:
Account holder:
Full names and Surname (PLEASE PRINT)
Account number:
NB: Refund form for International students
(except College and Zimbabwean students)
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MAIL THIS FORM TO:
FAX THIS FORM TO:
The Registrar
Student Account
Department of Finance
+27 12 429 3354
Student Accounts
PO Box 392
Unisa
0003
REFUND REQUEST FORM FOR SOUTH AFRICAN STUDENTS
Student number: _____________________________________________
Intiials and Surname: _____________________________________________
Qualification:
_____________________________________________
_____________________________________________
Amount:
_____________________________________________
Tel/Cell:
Cheque must be made out to (Please print):
____________________________________________________________________________________________________________
Postal address:
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CREDIT CARD REFUND
Card number:
_____________________________________________
Expiry date:
_____________________________________________
Account holder:
_____________________________________________
Student’s signature:
_____________________________________________
Date:
_____________________________________________
NB: Refund cheques will be posted within 21 working days
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The Registrar (Academics)
FAX NO: (012) 429-3449
PO Box 392
UNISA
0003
CHANGE OF ADDRESS/EXAMINATION CENTRE AND CONTACT NUMBERS
INITIALS & SURNAME
STUDENT NUMBER
ID NUMBER
DEGREE/DIPLOMA
OLD POSTAL ADDRESS
NEW POSTAL ADDRESS
Country:
POSTAL CODE
OLD PHYSICAL ADDRESS
NEW PHYSICAL ADDRESS
Country:
POSTAL CODE
CONTACT NUMBER
MY NEW CONTACT NUMBER IS:
HOME:
CELL:
WORK:
FAX:
EXAMINATION CENTRE
WITH EFFECT FROM:
SIGNATURE
DATE
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Your service guide @ Unisa 74
ORDER FORM: STATIONERY
Enquiries: Unisa Press: Tel 012 429 3448/3368
1 PLEASE NOTE
•
No COD orders are acceptable.
•
Prices include VAT and postage.
•
•
•
•
Only prepaid orders are acceptable.
Failure to include the correct amount may cause delays.
On written request a student’s account will be debited if sufficient credit covers the amount owing.
All payments must be made in favour of the University of South Africa.
2 NAME AND ADDRESS: ..................................................................................................................................................................................................................................
................................................................................................................................................................................................................ (Postal code) ....................................................
STUDENT NUMBER: ..............................................................................................................................................
Date: ..................................................................
TELEPHONE NUMBER: ..................................................................................................................................................................................................................................
3 STATIONERY
........
(number) Assignment pads (100 sheets) @ R7,50 per pad
R........................................
........
(number) Accounting pads (100 sheets) @ R7,50 per pad
R........................................
........
(number) Envelopes for assignments @ R7,50 for 10
R........................................
........
(number) Assignment covers @ R2,50 for 10
R........................................
........
(number) Package 1: (1 assignment pad, 10 envelopes, 10 covers) @ R12,00
R........................................
........
(number) Package 2: (1 accounting pad, 10 envelopes, 10 covers) @ R12,00
R........................................
Total
R ........................................
4 TOTAL AMOUNT
Cheque/Bank draft/Money order/Postal order included R ........................................
Credit card payment (Only VISA
R ........................................
or MASTERCARD
) (tick box) (i) Card holder’s surname and initials
(block letters) ..................................................................................................................................................................................................................................
(ii)
Card number ..................................................................................................................................................................................................................................
(iii) Expiry date of card ..................................................................................................................................................................................................................................
..................................................................
5 MAIL THIS FORM TO:
6 FAX THIS FORM TO:
The Business Section,
The Business Section
Unisa Press, PO Box 392, UNISA, 0003
Unisa Press
e-mail: thearl@unisa.ac.za
(012) 429-3449
Your service guide @ Unisa 75
Signature
Your service guide @ Unisa 76
TO: The Business Section, Unisa Press
PO Box 392
UNISA
0003
FAX NO: (012) 429-3449/REFERENCE TEL NOS: (012) 429-3515/(012) 429-3695
Please send me the following Unisa publication:
NAME:
PRICE: (THIS PUBLICATION IS SUBJECT TO AVAILABILITY AND PRICE INCREASE)
................................................................................................................................................................... ITEM NO: .........................................
SA price:
Overseas prices: R ............................ US$ ......................... (DOLLAR), UK£ ......................... (POUND) or
Other countries in Africa: R ............................ (VAT AND POSTAGE INCLUDED)
......................... (EURO).
R ............................... (AFRICA) (ALL THESE PRICES INCLUDE AIRMAIL)
STUDENT NO:
Tel no: ..........................................................................................................................................
Name: .......................................................................................................................................... Address: ...............................................................................................................................
....................................................................................................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................................................................................................
.......................................................................................................................................................... Postal code: ...............................................................
PAYMENT OPTIONS: Choose between the following 6 options (indicate with an ‘‘x’’)
1a) Direct Payment for South African students: Banking details as follows: ABSA, Sunnyside;
Type of Account: Cheque; Name of Account: UNISA; Account no.: 4048746711
For reference please indicate your student no and the allocation no 1000682023 on the deposit slip and fax
deposit slip to (012) 429-3449. See example:
3
6
0
5
8
4
3
1
0
0
0
6
8
2
0
2
3
1b) Direct Payment for Foreign students/Non students: Banking details as follows: ABSA, Sunnyside; Type of Account: Cheque; Name
of Account: UNISA; Account no.: 010000114 For reference please indicate the branch code no. 632005 on the deposit slip and fax deposit
slip to (012) 429-3449. See example:
6
3
2
0
0
5
2) Cheque for R ................................................................., made payable to Unisa, is attached
3) Postal order for R ................................................................., made payable to Unisa, is attached
4) Debit my credit card, (Only Visa/Mastercard) No ............................................................................
........................................................................................................................................................
............................................................................
Card holder’s surname and initials
Signature
ID number of card holder .............................................................................
Expiry date of card ............................................................
5) My Unisa student account has been paid in full AND has extra credit available that will cover the cost of this order. I therefore authorise Unisa Press to debit my student account with the amount owing (not applicable for TEFSA students)
6) TEFSA students
.....................................................................................
......................................................................
Signed Date
If payment is on budget account (only credit card) mark period of months 6
12 18 24
Your service guide @ Unisa 77
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