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FOR IMMEDIATE RELEASE
Contact: Rebecca Weisman
rweisman@cpp.com
650.691.9163
Harness the Power of Human Emotions to Leverage
Differences People Bring to the Workplace
“The information and
questions presented are
amazingly effective at helping
people connect. Our global
society is in need of this type
of awakening, understanding,
and training.”
—Timothy E. Findley, EdD,
MBA, Division Director,
Diversity and Inclusion,
Norton Healthcare
Whether we’re working across time zones from here to Dubai or encountering
differences with teammates in the next office, anger and frustration come easily when
others don’t do things our way, follow directions, or respond the way we think they
should. And when emotions manage our relationships with others—especially in the
workplace—conflict, disengagement, and low morale result.
In the new book Emotional Intelligence for Managing Results in a Diverse World:
The Hard Truth about Soft Skills in the Workplace (Davies-Black Publishing,
October 2008, $32.95), diversity experts Lee Gardenswartz, Jorge Cherbosque, and
Anita Rowe explore how leaders and managers can bridge the distance caused by the
generational, cultural, language, and behavioral differences that occur every hour of
every day. They do this by bringing together a unique combination—the key
principles of emotional intelligence and the fundamentals of diversity and difference.
“Differences trigger emotional responses which will manage you if you don’t learn to
manage them,” say Gardenswartz, Cherbosque, and Rowe. “It is not enough to be
right. You need to be both right and effective.”
With plenty of hard evidence plus hands-on exercises and tools, this experienced
author team outlines the skill-building activities and action steps needed to harness
the power of emotions—both our own and others—to build energized, engaged, and
productive teams and a healthy, vital workplace that contributes positively to the
bottom line. As this cohesive system is surveyed, the authors detail:
•
How emotions matter in the workplace and why learning to understand and
manage emotions is a key to your effectiveness
•
How the differences diversity brings can set off emotions
•
The Emotional Intelligence and Diversity Model as a way to understand and deal
with triggered feelings
•
The dimensions of emotional intelligence and diversity, providing examples,
activities, and methods to increase your competence in each dimension
•
Specific maps and actions to take to help individual staff members and teams
develop competence in these areas
– more –
9/18/2008
“I would recommend this
book to anyone who is
interested in and willing to
take the risk and opportunity
to discover their own strengths
and weaknesses, beliefs and
biases, and values and fears,
for the purpose of becoming a
better person, communicator,
and manager.”
—Linda C. Avila, Director,
UCLA Staff Affirmative
Action Office
ABOUT THE AUTHORS
Lee Gardenswartz, PhD, a partner in the management consulting firm of
Gardenswartz & Rowe, has brought her pioneering work in diversity training to such
clients as Starbucks and Harvard Medical School. She is coauthor (with Anita Rowe)
of five books, including the award-winning Managing Diversity and the most recent,
Global Diversity Desk Reference.
Jorge Cherbosque, PhD, is a codirector of the Staff and Faculty Counseling Center
at the University of California, Los Angeles (UCLA), and teaches at UCLA’s
Anderson School of Management. He is a noted expert in Hispanic marketing and an
active consultant through his firm, Global Consulting. His clients have included the
Young Presidents Organization (YPO), Target Corporation, Verizon, and American
Express.
Anita Rowe, PhD, a partner in Gardenswartz & Rowe, has been consulting in the
field of organization diversity for more than twenty-five years. Her clients have
included Walt Disney World, Boeing, and Shell Oil. She is coauthor (with Lee
Gardenswartz) of Diverse Teams at Work and The Diversity Tool Kit.
All three authors are partners in the Emotional Intelligence and Diversity Institute.
###
EMOTIONAL
INTELLIGENCE FOR
MANAGING RESULTS IN
A DIVERSE WORLD
The Hard Truth About Soft
Skills in the Workplace
Lee Gardenswartz, Jorge
Cherbosque, and Anita Rowe
Davies-Black Publishing
Cloth, 200 pages, $32.95
ISBN: 978-0-89106-255-4
October 2008
9/18/2008