Safe Ride Program
Safe Ride Program
Concept
In accordance with the Case Western Reserve
University commitment to sustaining campus
safety, the CWRU Department of Police and
Security has implemented the Safe Ride program.
Safe Ride will provide transportation across
campus, as well as University Circle, between the
hours of 7 p.m. and 3 a.m. daily. Anyone with a
valid CWRU ID can use this service and will be
transported in a specially marked security van within the destination boundaries noted
on the service map (refer to Figure 1.0). Additionally, Safe Ride can provide a liftequipped vehicle for anyone that may need these specific transportation requirements.
The CWRU Safe Ride program uses a computerized dispatch tool to improve pick-up
and drop-off efficiency. The user can now schedule rides automatically without having
to wait for an available dispatcher to setup the transportation run. Previous trip routes
are saved and the last route travelled will auto-populate each time a new ride is
requested. The Safe Ride system also allows the user to track the driver’s status and
location.
The Safe Ride system can be accessed from the internet and by smartphone at the
following URL: saferide.case.edu. Users can also schedule a ride request or speak
directly with a dispatcher by dialing the Interactive Voice Response System (IVRS) at
216.368.3000.
Usage Notes: The Safe Ride system is to be used by individuals who possess a valid
CWRU ID and will only provide transportation within the designated service
boundaries (Figure 1.0). Once a ride is scheduled, the user is expected to remain at
the pickup point until the driver has arrived. If the user makes alternate arrangements
and no longer requires a ride, then the direct line to dispatch should be used to cancel
the request: 216.368.3000. Repeated "no shows" (without calling to cancel) will slow
down the system for everyone and could possibly result in the suspension of Safe
Ride privileges.
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Safe Ride Program
Figure 1.0 Safe Ride Service Boundary Map
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Safe Ride Program
Procedures – Smartphone Access
The following procedures discuss how to access the Safe Ride system using a
smartphone such as iPhone® or Android®.
Note: While this documentation applies to an Apple iPhone, the same steps will apply
to all iOS devices, e.g., iPad® and iPod touch®.
Step
1.
Action
Open your mobile device browser and navigate to the Safe Ride web page
by entering “saferide.case.edu” into the address bar.
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Step
2.
Action
The Ride Request home page appears. Tap the Log in button to begin.
Note: If you attempt to access Safe Ride outside of normal operating hours
(7 p.m. to 3 a.m.), you will receive a message stating the system is currently
not in service.
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Safe Ride Program
Step
3.
Action
The New Trip Request dialog box opens and will display the current system
status. Tap the I’m at block to begin entering your location.
Note: If you have previously requested a ride from this location, the field will
auto-complete.
4.
Tap the I want to go to block to begin entering text.
5.
Tap the No. of people block to enter the number of riders for this trip.
6.
Tap the Phone Number block to enter your number.
7.
Tap the Submit request button to initiate the Safe Ride request.
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Step
8.
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Action
The New Trip Request dialog box will display your trip request. Tap the
Track Request Status button to view the status of your driver.
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Step
9.
Action
Tap the button that displays your current trip request.
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Step
10.
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Action
Initially the trip request status will display: Driver Not Assigned. When the
system dispatches the driver to your location, the request status will update
and the driver’s location will be displayed on the map.
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Safe Ride Program
Procedures – Internet Access
The following procedures discuss how to access the Safe Ride system using a laptop
or desktop computer.
Note: While this documentation applies to a PC running Windows® 7, the same steps
will apply to a Mac® OS X® device.
Step
Action
1.
Open your internet browser and navigate to the Safe Ride web interface by
entering “saferide.case.edu” into the address bar.
2.
If this is your first time using the Safe Ride system, click the Profile tab to
create your user profile:




3.
Enter your First Name
Enter your Last Name
Enter your CWRU Email Address
Enter your Telephone Number. Please enter a number where you
can be reached while waiting for the driver, such as a cell number.
Click the Save button.
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Step
4.
Action
Click the Request tab.




Enter your Pick-up Location
Enter your Destination
Enter your Number of Passengers
Enter your Telephone Number. Please enter a number where you
can be reached while waiting for the driver, such as a cell number.
5.
Click the Submit Request button.
6.
You can use the Track Driver link to view the driver’s status.
Note: Initially the trip request status will display: Driver Not Assigned.
When the system dispatches a driver to your location, the request status
will update and the driver’s location will be displayed on the map.
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Safe Ride Program
Procedures – Interactive Voice Response System (IVRS)
The following procedures discuss how to access the Safe Ride system using the IVRS.
Instructions will vary based on which type of telephone key pad design is used .
Standard Numeric Keypad
Step
7.
Action
Call 216.368.3000 to request a ride.
Note: If you do not press a key, the system will automatically connect you
with a dispatcher.
8.
Listen to the choices and select an option.
First time callers will receive the following options:
The system asks you to select a telephone keypad design:
Press 1 - if you are calling from a smartphone with QWERTY keypad.
Press 2 - if you are calling from a standard numeric keypad.
The system asks you to select an option:
Press 1 - to request a new pickup.
Press 2 - to learn how to use the system.
Press 0 - to talk to a person (if you have difficulty with the system).
9.
Listen to the choices and select an option.
Repeat callers will receive the following options:
The system asks you to select an option:
Press 1 - to choose from a previous pickup.
Press 2 - to request a new pickup.
Press 3 - to learn how to use the system.
Press 0 - to talk to a person (if you have difficulty with the system).
Press 9 - to leave a feedback (to share your experience with Safe Ride).
10.
Select a start location.
Press 1 - to select from a previously requested start location.
Press 2 - to search by location name.
If you choose Option 2, enter the first 4 letters of the start location and
press the pound(#) key. Enter 7497 (PHYS) to search for the “Physics
Building”.
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Step
Action
11.
Select an end location.
Press 1 - to select from a previously requested start location.
Press 2 - to search by location name.
12.
Enter the number of people in your trip.
13.
OPTIONAL: Review your trip.
The system will save your request and replay it for confirmation.
You may either hang up or select from the following options:
Press 1 - to make another request.
Press 2 - to change the start location.
Press 3 - to change the end location.
Press 4 - to change the number of people.
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QWERTY Keypad
Step
14.
Action
Call 216.368.3000 to request a ride.
Note: If you do not press a key, the system will automatically connect you
with a dispatcher.
15.
Listen to the choices and select an option.
First time callers will receive the following options:
The system asks you to select a telephone keypad design:
Press 1 - if you are calling from a smartphone with QWERTY keypad.
Press 2 - if you are calling from a standard numeric keypad.
The system asks you to select an option:
Press 1 - to request a new pickup.
Press 2 - to learn how to use the system.
Press 0 - to talk to a person (if you have difficulty with the system).
16.
Listen to the choices and select an option.
Repeat callers will receive the following options:
The system asks you to select an option:
Press 1 - to choose from a previous pickup.
Press 2 - to request a new pickup.
Press 3 - to learn how to use the system.
Press 0 - to talk to a person (if you have difficulty with the system).
Press 9 - to leave a feedback (to share your experience with Safe Ride).
17.
Select a start location.
Press 1 - to select from a previously requested start location.
Press 2 - to search by location name.
If you choose Option 2, enter the first 4 letters of the start location and
press the pound(#) key. Press ALT+P, ALT+H, ALT+Y, ALT+S (PHYS)
to search for the “Physics Building”.
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Step
18.
Action
Select an end location.
Press 1 - to select from a previously requested start location.
Press 2 - to search by location name.
19.
Enter the number of people in your trip.
20.
OPTIONAL: Review your trip
The system will save your request and replay it for confirmation.
You may either hang up or select from the following options:
Press 1 - to make another request.
Press 2 - to change the start location.
Press 3 - to change the end location.
Press 4 - to change the number of people.
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