SGD mag’
N°3
Yo u r g l a s s m a n u f a c t u r i n g p a r t n e r ’s m a g a z i n e
Infinite Glass
sparkles on the web
June 2010
PERFUMERY
Clean rooms,
a guarantee of high production quality
PHARMACY
07
Innovation
Securalic®
color-shift pigment,
a solution against
counterfeiting
12
Quality
Mers-les-Bains’ furnace
n°4 modernized,
some new checking
equipments to improve
quality
18
SGD’s
commitment
Industrial risk
prevention,
essential to ensuring
production continuity
in the event of
an accident
Contents
SGD mag’ Yo u r
g l a s s m a n u f a c t u r i n g p a r t n e r ’s m a g a z i n e
Pharmacy
N°3
June 2010
New
04 What’s
EasyLyo: extending the product range!
SGD launches “Baby friends”,
its decorated baby bottle brand
07 Innovation
Vials for Perfalgan, a success story
14 Know-how
Clean rooms, a guarantee of high production
quality
04 What’s New
A new catalog for La Collection!
06 The latest launches
Perfumes: the latest on the market
08 Special feature
Sparkles on the web
13 Quality
Logistics, track down of your products
16 SGD’s World
SGD North America,
innovation as a key to success
18 SGD’s commitments
Industrial risk prevention
SGD commits to a three-year action plan
An Ethics Charter for SGD
Perfumery and Cosmetics
Corporate
SGD Mag’ - Your glass manufacturing partner’s magazine - N° 3 - june 2010
Publication Director: Patrick Settelen - Editorial committee: Anne Bailly, Louise de Bengy, Catherine Descourtieux, Astrid Dulau-Vuillet, Audrey François, Olivier Gorge,
Vincent Langlade, Thierry Magnin, Marie Riou - Writing and editing: Philippe Cragné, Tristan Gaguèche
Design and production: Adonis Création - Print run: 3,000 copies - ISSN: to be confirmed - Registration: to be published.
SGD Mag’ is published by SGD Group’s communications Department - Headquarters: Immeuble Le Linéa, 1 rue du Général Leclerc - 92047 La Defense Cedex
Tel. +33 1 40 90 36 00 - e-mail: sgdmag@sgdgroup.com - More about us on www.sgdgroup.com
2 - SGD mag’ N°3 - june 2010
Editorial
SGD mag’
«The change process
is under way»
The arrival of our shareholder, Oaktree, last
From now on, our challenge lies in finding the best
February, consolidates the first turnaround stage
way to support this industrial revitalization stage
begun by SGD Group, both from a strategic and
in the Group by developing our market share.
financial standpoint.
In the glass bottle manufacThis implies, on our part to
Bringing to life, on a daily
turing sector, we are curintensify our efforts to bring
basis, two of the Group’s
rently the only worldwide
to life, on a daily basis, two of
company to boast a secured
the Group’s key values: the
key values: the absolute
and solid financial and
absolute priority given to our
priority given to our clients,
strategic structure.
clients, as well as respect and
This position allows us to
appreciation for the specific
as well as respect and
launch an investment plan
skills involved in our business
appreciation for the specific
and large initiatives regaras glass bottle manufacturers.
skills involved in our
ding quality, productivity,
This is the one goal all of SGD
and client service.
Group’s
teams are striving for.
profession of glass bottle
Over the first 2010 trimester,
They share a common
manufacturer.
more than 50 million euros
passion for glass and make
were injected into our
every effort to constantly
French sites as well as into our plants in Spain,
improve our service and quality levels.
Germany, Russia, China, USA and Brazil. The results, for the first semester 2010, are already visiWe truly hope that this new SGD Mag’ issue will
ble in revenues, margins, cash flow and liquidities,
convince you that they do.
and match with our 2009 expectations.
This newly regained impetus allows us to initiate the
THIERRY DILLARD
second stage in our turnaround plan: the improvement
CEO, SGD Group
of our commercial and industrial performances.
WORLDWIDE LEADER IN GLASS BOTTLE MANUFACTURING IN THE PHARMACEUTICAL AS WELL AS PERFUMES AND COSMETICS SECTORS, SGD GROUP
(FORMERLY SAINT-GOBAIN DESJONQUÈRES) ALSO MANUFACTURES REGULAR BOTTLES, GLASS BRICKS AND ELECTRIC INSULATORS, AND IS INVOLVED IN
THE CREATION AND DISTRIBUTION OF VARIOUS PACKAGING PRODUCTS. WITH 12 PLANTS (FRANCE, GERMANY, SPAIN, BRAZIL, USA, RUSSIA, CHINA) AND
10 SALES OFFICES (PARIS, KIPFENBERG, MADRID, BARCELONA, MILAN, NEW YORK, MOSCOW, SAO PAULO, CANTON AND SHANGHAI), SGD IS NOW OVER
5,000 EMPLOYEES STRONG. THE COMPANY WORKS ALONGSIDE ITS CUSTOMERS IN THE DEVELOPMENT, MANUFACTURING AND DECORATION OF BOTTLES
AND GLASS PACKAGING. IN 2009, SGD’S SALES REACHED €505M.
Find out more about us on www.sgdgroup.com
3
What’s New
What’s New
> Pharmacy
EasyLyo: extending the product range...
One year after launching EasyLyo, SGD confirms its capacity for innovation by extending its bottle product range. Lighter and flat-bottomed, the bottle also has better
glass distribution. Pharmaceutical laboratories quickly showed interest in the 5ml and
10ml vials whose design is specifically meant to be more resistant. Boosted by this
success, and in order to meet its customers’ requests, SGD launches 20ml, 30ml, 50ml
and 100ml EasyLyo models.
At the same time, SGD also initiated two technical studies with two teams, both
experts in the development of lyophilization cycles. Initial results show EasyLyo bottles’ clear superiority in vertical pressure resistance at the sealing stage: 5 to 10 times that of standard vials. And as far
as lateral pressure - exerted when loading/unloading the lyophilizator - is concerned, they proved twice as resistant as
standard vials.
Two studies are currently under way on EasyLyo bottles: one, led by Dr. Gieseler, from the University of Erlangen, in Germany, is focusing on the definition of the main lyophilization parameters such as thermal transfer coefficient, while the
other, led by Dr. Ed Trappler from Lyophilization Technology in the United States, is studying the main breakage causes
during the lyophilization process, such as Mannitol high concentration and the bottles’ filling volume. The two studies’
complete findings will be presented shortly.
... SGD at international fairs and conferences
> The fourth annual “Lyophilization” conference - London - from September 7th to 9th, 2010.
Christopher Wagner, SGD’s R&D Director, will deliver a speech on the “comparison of thermal transfer
characteristics and other important parameters between molded glass and tubular glass.”
> Parenteral Drug Association (PDA) - Vienna - September 28th and 29th, 2010.
> International Pharmaceutical Contract Services / CPhi - Paris - from October 5th to October 7th, 2010.
SGD will have a booth in this international fair, which brings together all the trades and sectors of the
pharmaceutical industry and attracts over 25,000 professionals each year.
Christophe Wagner,
SGD’s R&D Director
> Perfumery
Updating the catalogue of
La Collection!
SGD awarded for NAYA and the
bottle essence of Narciso Rodriguez.
The new 2010 catalogue
presenting La Collection
was released last April. It
now features additional
illustrated pages: a table
of contents to identify
the sections more easily,
and a page related to
the website (www.perfumery.sgdgroup.com)
on which dimensions
and reference specifications can be found. The website also offers the
possibility to download the catalogue in PDF format and the opportunity to create your own bottle according to your tastes, using the “Atelier
de Creation” software.
The new La Collection catalogue also presents new product lines (the
Vasco Perfumery line, the Goutte cosmetics line and the interior
fragrance line, Vintage), new decorations and a page dedicated to the
Infinite Glass La Collection products.
During the “Design Beauty Award” evening organized by
Cosmoprof, Naya, the first 100% eco-designed industrial
project, was awarded 1st prize in the “strategic product
consistency” category for its eco-responsible packaging
developed with this concept, from the selection of materials to manufacturing, packaging and presentation. The
international jury included professionals from architectural
publishing, design and packaging. Even if the product has
not been introduced on the consumer market, Naya knew
how to captivate the jury. It is the first award won by Naya.
At this event, SGD’s
bottle for essence,
Narciso Rodriguez’s
fragrance, also received
a shared 1st prize in the
“bottle” category.
4 - SGD mag’ N°3 - june 2010
What’s New
> Perfumery
SGD in trade shows throughout the world
SGD took part in several trade shows during the first semester of 2010. Each is a great opportunity to meet
with our clients and to present our latest innovations and achievements.
New York
Luxe Pack
May 19th and 20th, 2010
Bologna
Cosmoprof
April 15th to 18th, 2010
Shanghai
Dubai
Sao Paulo
Beauty World
Middle East
June 1st to 3rd,
2010
Luxe Pack
March 30th and 31st, 2010
China Beauty Expo
May 19th to 21st, 2010
FCE Brazil
May 25th to 27th, 2010
People
Cyril Ruiz-Moise, Managing Director, SGD Asia Pacific (SGD AP)
Cyril Ruiz-Moise joined SGD in 2004 as Sales Director for Asia. He became Deputy Managing Director of SGD Asia
Pacific in 2007 before being promoted to Managing Director last January. SGD’s AP subsidiary employs approximately 850 people who either work in the Zhanjiang plant or one of the two sales offices (one based in Guangzhou, the
other in Shanghai), and manufactures over 220 million bottles each year. It is equipped with a 60k tons per year
furnace, 5 production lines - manufacturing Extra Flint Glass for the Perfume-Cosmetics sector and Type 2 and 3 Glass
for the pharmaceutical sector - and a decoration workshop (frosting, silkscreen printing, lacquering, hot
transfer/stamping). SGD AP sells products in 16 different Asian countries and registered 45% growth in 2009.
Laurent Chevallier, VG Emballage’s new Managing Director
Laurent Chevallier joined SGD Group last march as Managing Director of the VG Emballage Company, thus
replacing Alberte Luciani who retired. After graduating from ESCP and the University of Paris Dauphine, he
started his career in consulting (Arthur Andersen, McKinsey), then worked for Sidel Group, first in marketing
and later as the director of operations in the ‘labeling’ entity in Italy.
VG Emballage is one of SGD’s subsidiaries. It accessorizes (caps, lids, pumps, etc.) and decorates (customizable lines, silkscreen printing, hot stamping, metallic finishes, etc.) bottles for the pharmaceutical or PerfumeCosmetics sector.
Jean Christophe Duchamp, Director of SGD’s Sucy-en-Brie plant.
He began his career with two automotive equipment companies, Faurecia and Plastic Omnium, after graduating
from the Ecole Nationale Supérieure des Arts et Métiers. He started with SGD as Production Manager at the Mers-lesBains plant. In 2004, he became Director of the American production units (at the Covington and Sparta, Georgia
sites), where he stayed until early 2010, before coming back to France to take charge of the Sucy plant. SGD’s
Sucy-en-Brie plant, with three furnaces and nine production lines, has a yearly production capacity of 85,000 tons
of amber and white glass.
5
What’s New
> Pharmacy
SGD launches “Baby friends”,
its decorated baby bottle brand
Last April, SGD registered its own brand of decorated baby bottles,
named: “Baby friends”.
Fun, childlike designs and themes available in three collections,
offering a choice between “romantic-chic”, “pop” and “organic”
signature ranges, presenting animal decorations, with a giraffe as a
mascot.
“Baby friends” is thus meant to meet distributors’ requests (and in
particular the export and small scale purchasing markets), allowing
them to offer a more attractive product line to their customers. The
bottles will be available under the “Baby friends” brand or with their
decoration only for distributors wishing to market them under their own
brand name.
Perfumes: the latest on the market
> Heat, by Beyoncé
Heat, Beyoncé’s first fragrance, is inspired
by her style and charm. Heat is captivating,
intense and hot. Beyoncé’s red carpet
glamour is reflected in the bottle, which
combines seductiveness with sophistication. The bottle has curved lines at the base
which progressively slim down into distinctive angles towards the top. It is thus both
precious and striking, a perfect mix of
vintage styles,both classic and modern.The
gradation of bright tones of red - Beyoncé’s
favorite color - gives the impression of a fire
burning inside the perfume bottle. As a last
touch, the bottle’s upper part is highlighted
with a golden band, on which “Beyoncé”
and “Heat” are etched, and is topped by a
luxurious cap.
Irresistibly dazzling and unquestionably
glamorous, Heat, by Beyoncé, is bound to
set passions ablaze.
6 - SGD mag’ N°3 - june 2010
> Voyages d’Hermès
> Yves Rocher’s Flowerparty
Extreme elegance and a streamlined
design with a timeless flair: the Voyage
d’Hermès bottle is unique and clever. It
can stand upright only when open and its
sensual roundness when closed makes it
easy to carry it with you everywhere. The
stud of the saddle is used as an axis
around which the aluminum stirrup
rotates, with a light nudge of the finger,
thus evoking a timeless motion. Resolutely nomadic, the bottle is equipped with
a screw neck allowing for infinite refills to
accompany every journey. Produced with
a double blowing technique and very low
glass thickness, the bottle is a true manufacturing challenge. Since the bottle’s
bottom is not flat, it also required a
specific adaptation of the conveyance
system. The glass repartition has to be
perfect; this is another technical
challenge in itself given the light weight
of the glass in relation to its content.
Finally, the rotation of the stirrup
demands a very sharp control of the
dimensions as well as a perfect command
of the concave sides to assemble the
accessory.
But the result is well worth it: a bottle
with elegant perfection which embodies
movement.
Fresh and irresistible, Flowerparty, the
new fragrance by Yves Rocher, brings to
mind a joyful lust for life. Its bottle-square
base and rounded edges-required high
precision to obtain the same glass
distribution for the two sizes available
(50ml and 30ml), specifically for the
30ml bottle, whose small size makes
glass distribution more difficult and
color gradation more complex.
The bright and luminous glass of the
Flowerparty bottles is lacquered in a
delicious, indeed almost luscious, shade
of red, fading towards the top of the
bottle. The name of the fragrance is
silkscreen printed in a radiant metallic
gray color.
Modern and dashing, Flowerparty is a
definite note of freshness, mischievousness and charm!
Vials for Perfalgan, a success story
SGD has, for several years, been
producing vials for Perfalgan, an
injectable pain-reliever produced by the BMS Laboratory and
intended for hospitals. “We
have, with BMS, worked out a
partnership based on a close
relationship in terms of technical research and quality,”explained Thierry
Magnin, Exportations Director for
Europe.“In fact,Perfalgan
reacts badly to the presence of oxygen and
therefore requires the use of hermetic
vials.The vial’s neck had to be smooth and
flat to allow for perfect isolation of the
product at the sealing stage.”
Manufactured in SGD’s Kipfenberg plant (Germany), the vials
undergo a “zero defects” process. “As far as quality is concerned, the QSYS system (automatic data exchange between the
hot end and cold end) collects all the required data automatically. The production machine operator is thus immediately
alerted in the event of glass defect detection and can rapidly
implement corrective actions,” pointed out Rolf Hettich, the
plant’s Managing Director.“The bottles manufactured for Perfalgan keep our production lines busy for up to 100 days of the
year; BMS needs approximately 100 million
vials each year.” It is a true commercial and
technical success for SGD, on a market
dominated by plastic products. “This
success rests mostly upon the quality of the
products but also on that of the service,”
concluded Thierry Magnin. “We are particularly attentive so as to meet all of our
client’s technical requirements.”
Innovation
> Pharmacy
Rolf Hettich,
SGD Kipfenberg’s Managing
Director
Thierry Magnin,
Exportations Director for Europe
Three questions for… Enrico Sibani,
Purchasing Manager for BMS, Europe-Asia
Could you present BMS in just a few words?
“BMS is a pharmaceutical company established worldwide which employs 30,000 people. Our development is strong, especially in the area of biotechnologies. Our “star” product is PLAVIX, a medication to
prevent ischemic vascular events.
Why did you choose SGD to manufacture the Perfalgan vials?
First of all for product quality, which itself has been optimized through true cooperative work between the
SGD and BMS teams. And the fact that SGD was the leader in its market and had high production and
delivery capacities resulting from the repartition of several plants throughout Europe has always guaranteed regular supplies, not to mention competitive prices!
How would you describe the cooperation with SGD?
Their sales and technical teams are very reactive, attentive to our needs and proactive.Their sales strategy is based on a long-term
approach and we share the same values.”
> Perfumery
A solution against counterfeiting:
the Securalic® color-shift pigment
Exclusive to SGD, the Securalic® color-shift anti-counterfeiting pigment can be added to varnish, silkscreen printing
ink (organic or enamel) or spray lacquer.This pigment has a
tracing element invisible to the naked eye but which can be
detected with a beeper. It instantly shows whether the
bottle or the jar is a counterfeit or not.The tracing element
is generic but can be adapted to become specific to each
client. Don’t hesitate to contact us for a demonstration!
The interior silver mirror
finishes now with colors!
The interior silver mirror finish compatible with the jus - can now
be done in an infinite variety of
colors with a complete or partial
external lacquering treatment.
Here the Vasco model from SGD’s
La Collection, lacquered towards the top with bright colors…
which are reflected in the mirror finish and are thus diffused
through the entire bottle.
7
Special feature
Infinite Glass
sparkleson the web
> 2008: SGD created Infinite Glass, the first
100% recycled - 100% recyclable glass, made
exclusively of post-consumer glass cullet. The
very first environmentally friendly glass on the
Perfumery and Cosmetics bottles market!
> 2009: SGD, in association with four other
partners, created Naya, an organic cosmetic
cream, the first 100% eco-designed industrial
project. Eco-design at the heart of beauty!
8 - SGD mag’ N°3 - june 2010
> June 2010: SGD creates the
www.verreinfini.com website, dedicated
to Infinite Glass. The site is an information
portal, accessible to everyone, which demonstrates once again the Group’s commitment in
terms of sustainable development.
www.verreinfini.com
9
Special feature
Infinite Glass creates a buzz
www.verreinfini.com created on June 7th,
presents, to industrial professionals, and
consumers but also to leaders in media,
Perfumery and Cosmetics professionals,
designers and fashion designers, internet
social networks, etc., the new beauty
concept:“environmentally friendly + beautiful = Infinite Glass.”
Targeted to all consumers - professionals
(B2B) and the general public (B2C) the site shows, in a fun and educational
way, that the beauty and sustainable development markets are not incompatible!
Through animations, videos and testimo-
nials, everyone will be able to learn and
know more about Infinite Glass and its
many uses. The site’s goal is to “create a
buzz” around the first 100% recycled 100% recyclable glass in the Perfume &
Cosmetics sector. The website is also a
mine of information and a pool for innovations, which enables you to create your
own range of Infinite Glass bottles in
your choice of colors in the interactive
“come and play” section.
Eco-responsible decoration
Demonstration
with a few figures
With 1 million of 200g bottles
of Infinite Glass, we save:
140 tons of sand
2 tons of limestone
80 tons of CO2 emissions
30% of truck deliveries…
…not to mention the favorable economic effects
on local house-waste sorting activities.
10 - SGD mag’ N°3 - june 2010
Infinite Glass can be decorated in the same way as classic glass in an infinite
variety of colors. For example, a partial lacquering of the bottom and
upwards can optically enhance or decrease the slightly greenish tint which
gives Infinite Glass its identity.
The decoration processes are environmentally friendly:
• hydro lacquers: water-soluble organic resins containing no solvents.
• organic inks / UV inks: used in silkscreen printing, these inks contain
organic resins whose solvent levels are very low.
Their point of view…
“Kibio is a brand with strong commitments, which
respects the environment and strives to always be one
step ahead in its responsible development approach. Our
packaging development department is constantly
researching new packagings that are more environmentally friendly, but without compromising their
aesthetic quality. SGD and Kibio share the same values combining
respect for the environment with the notion of pleasure. In this frame
of mind, Infinite Glass meets these requirements and marks a new
step forward in the preservation of our planet.”
Julie Waimberg,
Marketing Director, Kibio
“In each of our new developments, eco-design is
now an integral part of the project.For our organic
cosmetics collection inspired by women’s beauty
secrets throughout the world, we created sleeves
without glue, printed with ink extracted from
plant sources on FSC (Forest StewardShip Council,
responsible forest management) cardboard; there
is no extra user notice but instructions are printed on the inside of the
sleeves.Given our approach,the Infinite Glass project instantly thrilled us!
In order to be consistent with our own philosophy, we are
always searching for improvements to reduce our imprint
on nature.
To delve further into this approach and create a true
dynamic movement around this project, we are going to
set up a system of collecting jars and bottles at our
boutiques in order to re-insert the used containers into
the Infinite Glass manufacturing cycle…things have come
full circle; it’s great, isn’t it?”
Audrey Guyot,
Marketing Manager, Terre d’Oc
Three questions for…
Catherine Descourtieux,
Marketing Director
of the Perfumery BU
> Why launch the Infinite Glass website?
Respecting the environment is at the heart
of everyone’s concerns today, not only for our
direct clients but also for the end consumers.
Consumers are increasingly paying attention
to issues related to the conservation of the
environment and prefer, when they have the
option, to choose “eco-compatible” products.
This is the reason why the Infinite Glass
website is also aimed at consumers. It allows
them to realize that with a few simple daily
gestures, such as recycling glass containers, they contribute to
SGD’s production of environmentally friendly glass for the
Perfumery and Cosmetics sector. To make this even clearer, we will,
as of September 2010, start engraving an Infinite Glass logo on the
bottom of every bottle and jar so as to identify the eco-friendly
glass product range.
> What are the highlights of the Infinite Glass portal?
First, the site itself, in that it is solely dedicated to the product! It is
aimed at our direct clients, and also, most importantly, at the end
customers. This is why we wanted it to be modern, dynamic, and
educational while remaining fun. Hence the presence of an animated
section in which net surfers can pick a color and apply it to Infinite
Glass. Another example: the “young talents” section aimed at
students design schools and inviting them to participate in a contest
organized by SGD to create tomorrow’s eco-friendly products. The
winner will be designated in November.
A more environmentally friendly
furnace for the
Mers-les-Bains plant
Furnace 3 of the Mers-les-Bains (France) plant, in which Infinite Glass, among other products, is manufactured, was
reconstructed and will be operational by the end of July. It
will optimize energy savings and reduce CO2 emissions into
the atmosphere. A 3.2 million euro investment for this 40
tons per day furnace, which is comprised of 2 lines,including
one whose color feeder allows for the production of masscolored Infinite Glass.
> What outcome do you expect from this communication campaign?
We wish, above all, to increase the consumers’ awareness of our
environmentally responsible approach while showing our capacity
for innovation. And we want to emphasize the fact that, with
Infinite Glass, and through daily sorting of domestic waste, they
can play an active part in generating an environmentally friendly
glass product offer, which itself is part of a broader environment
protection policy that has been developed throughout the Group.
11
Quality
> Pharmacy
Modernization of furnace 4
in Mers-les-Bains
In order to improve consistency in bottle quality, SGD has committed to a substantial investment plan of over 6 million euros in 2010.
It will be devoted to the modernization of furnace n°4 in the Mersles-Bains (France) plant, which is dedicated to the production of type 1
neutral glass which is used, in particular, to manufacture baby
bottles.
This quality improvement rests upon two main elements.
On one hand, the modernization of line control equipment at the
cold end, and on the other, the reinforcement of process control
equipment at the hot end.
These investments are in line with the quality policy developed by
the pharmacy division and will allow, in the long term, for the
evolution of the company from an AQL quality culture (defined
through finished products sampling) to a “parts per million” or PPM
quality culture (number of nonconforming items per million
bottles manufactured).
SGD renewed its certifications
SGD’s ISO 15378 certification
for Pharmacy...
... and ISO 9001
for Perfumery
With its Pharmacy Business Unit, SGD
is the only glass manufacturer in the
world whose sites were ISO 15378
certified as early as 2006. This standard concerns “primary packaging
materials for medicinal products:
particular requirements for the
application of ISO 9001-2000 together
with Good Manufacturing Practice
(GMP).” It specifically meets the pharmaceutical industry’s needs by defining the manner
in which primary packaging materials for medicinal products have
to be manufactured in compliance with current standards in quality and process control.
The complete renewal of the Pharmacy’s BU last March highlights
the success of the strategy specializing in pharmaceutical packaging and its compliance with GMP. This certification, which was
renewed for three years, rewards true team work, as well as the
synergies built between all the Group’s pharmacy sites.
Having already been granted certification in 2007, SGD’s
Perfumery & Cosmetics business unit had its ISO 9001
certification renewed in February for its French plants at
Mers-les-Bains, the Verreries de l’Orne and the Verreries de
la Somme. The certification guarantees quality as an integral part of SGD’s processes, from the product development stage to conservation and storage, including each
production stage. This standard is a true commitment for
the entire Group and promotes
continuous improvement in all
the production processes.
Following the example of the
ISO 15378 standard in Pharmacy, the next step to be
considered is the ISO 22716
certification to confirm the
integration of good practices
in Perfumery & Cosmetics
related manufacturing.
12 - SGD mag’ N°3 - june 2010
Quality
> Corporate
Logistics: track down of your product
At the end of 2009, SGD launched a large project
whose purpose is the improvement of the
logistics processes.
This initiative will ultimately allow for better
product traceability in real time, from the end of
the production chain (cold end) to their final delivery at the client’s facilities.
“This project,which we named RaFale,is a response to
François-Xavier Colin, our clients’need to have access to perfect product traRaFale Project Manager
ceability along the entire logistics chain,and as an instrumental element of our constant effort,within the company,to strive for
improvement,” explained François-Xavier Colin,Manager of the project.
“SGD is modernizing its logistics chain by optimizing its information system,
harmonizing its work method and rethinking the organization of its warehouses. The Group undertook the first steps of a process consisting of revisiting all our processes and extending, to all our sites, a single Group solution
aimed at improving product traceability and upply chain productivity.”
The initial stage of the project included the analysis and definition of
management rules; it was then followed by a development and testing stage and testing before implementation throughout the Group.
“We are going to start with the Spanish site of La Granja at the beginning of the second 2010 semester, then the Mers-les-Bains site in France
will follow at the end of 2010. Implementation throughout the site will
be completed by 2012.”
«Numerous benefits for our customers»
Thanks to the redefinition of logistics processes and the generalization of real time (with radio frequencies in particular) and EDI
(Electonic Data Interchange), pallets will now be fully traceable, in real
time, along all the links (internal and external) of the chain.
When coming out at the cold end, the pallets will be marked with
bar-coded standardized SSCC labels which will then be scanned
before being transferred to the storage warehouses. Each party involved will receive safe, real-time information such as inventory status
(location, quantities…), as well as progress in deliveries and receipts.
Thanks to a computer operated message system (EDI and Web), each
party involved (SGD’s internal teams, subcontractors and customers)
will be connected in real time to the information system (order followup, shipment notice, etc…).
François-Xavier Colin concluded by saying: “the benefits of this new
approach will be numerous and significant for our customers: information flow reliability, quality and response time improvement, as well
as inventory management (knowledge of inventory in real time,
optimization of storage areas), thanks to increased pallet traceability
and continuous monitoring of the logistics chain.”
Simplified presentation of the logistics flows
Bare glass
Real time
notification
of the pallets;
label printing
Pallet
organization
via radio
frequency
Checking and
updating status
and quality
changes
Decorated glass
FIFO
preparation
and secured
loading
Accelerated
and reliable
receipt
Bare and
decorated
glass pallet
traceability
Order
receipts
and replies
via EDI
Dispatching
and sending
of ASN (Advance
Shipping
Notification)
> Perfumery
New Specifications for La Collection
The year 2010 has brought many changes for La Collection, with a new set of specifications!
The goal: to offer homogenous standard quality from all of SGD’s production sites and better
meet the markets’ and clients’ expectations.
La Collection can now pride itself on offering a unique level of La Collection quality worldwide
(glass quality, finishing, packaging, palletization, etc.), with a generic range of bottles and jars.
This new set of specifications will be presented to our clients in September, along with the
generic range.
Today, La Collection has over 230 clients and features 280 references which can be customized
in an infinite number of ways.
13
Know-how
Clean rooms,
a guarantee of high
production quality
Emmanuel Lepitre,
Mers-les-Bains
Quality Director
Pharmacy
All of SGD Pharmacy’s
productions sites are
equipped with clean rooms in
order to meet the cleanliness
and quality standards of the
pharmaceutical industry.
14 - SGD mag’ N°3 - june 2010
“All the glass bottles we produce
for the pharmaceutical industry
are manufactured in clean rooms,
and such is the case in all our production plants,” explained Emmanuel Lepitre, Quality Director
at the Mers-les-Bains (France)
plant. “These rooms, which are
designed in accordance with the
ISO 14644 international standard,
guarantee a specific maximum
level of particles per cubic meter.
To do so, we maintain high pressure in the room by constantly
blowing filtered air. We are working to comply with ISO class 8
(grade D in the United States) with
a particle count not in excess of
100,000 per cubic foot. In order to maintain
such an environment, the rooms are equipped with access and exit airlock double doors,
and the personnel is required to follow specific mandatory instructions, such as wearing
a smock and soft cap, overshoes and, if
necessary, beard covers… The personnel also
received a special training on GMP (Good
Manufacturing Practices) specifically focused
on entry and exit procedure, as well as behavior when inside a clean room.”
Know-how
“SGD’s goal is to meet more fully its clients’
expectations with a constant product quality
level and an impeccable cleanliness level. To
do so, bottles for injectables are washed and
sterilized before being wrapped and the
cleanliness of bottles meant for orally taken
products guarantees the absence of macroscopic particles.“The demand for‘ready to fill’
(ready for use, i.e. washed and sterilized) is increasing,” Emmanuel Lepitre pointed out.
“In this sector, we work in close collaboration
with our clients. They audit us very regularly
to check our “good practices” compliance in
terms of cleanliness and quality. In Mers-lesBains, we have approximately 25 to 30 audits
each year.”
Furthermore, SGD carries out its own internal inspections (see below).
As a conclusion, Emmanuel Lepitre added:
“clean rooms truly allow us to build an ever
stronger link between the glass industry and
the pharmaceutical industry.”
Rigorous and regular
inspections
On top of audits carried out by the clients in the
production sites, clean rooms are subjected to
rigorous and regular inspections:
> Yearly: a requalification procedure, during which the air filter is
replaced,
> Quarterly: the monitoring of micro-biological contamination,
> Monthly: a particle count check,
> Weekly: a filter clogging verification,
> Continuously: the recording of the rooms’ temperature and
high pressure.
15
SGD’s world
SGD Asia Pacific
SGD’s factory in Zhanjiang,
modernizes its production
lines for injectables
In order to satisfy the Chinese market’s growing demand concerning
bottles for injectables in Type 2*
glass complying with European
standards, SGD Asia Pacific’s
factory (China) has undertaken
major
modernization
work on its two production lines. These are now
fitted out with new
conveyors, control machines,
clean
air
changers and automatic
palletizers. Now also
equipped
with
a
Class 100,000 white
room, the Zhanjiang site
offers the same quality
parameters as other SGD
Group sites.This modernization is a direct response
to the Chinese market’s
strong growth, as well as
to the clients’ and local
authorities’ expectations
regarding the introduction of better pharmaceutical production standards. Based on this investment, Cyril Ruiz-Moise’s goal,
as SGD Asia Pacific’s new Managing Director (see People’s section p5), is to
position SGD as the leader of the Chinese pharmaceutical market.
* Type 1 glass: considered neutral throughout, type I glass is a borosilicate glass that is
chemically resistant, meant for parenteral use (injectables) and products requiring high stability (blood-derived products, nutritional products and organic products).
Zoom
Innovation as
Covington’s plant
Sparta’s plant
SGD North America’s sales office (SGD NA),
which is located in New York, was opened in
1980 in order to meet our clients’ expectations in the Perfumery-Cosmetics sector.
Then, in 1995, it extended its operations to
the pharmaceutical sector in the Northern
and Central American markets. SGD NA also
operates two manufacturing sites for the
Perfumery-Cosmetics sector:one in Covington
to manufacture bare glass, one in Sparta
dedicated to glass decoration.
With a 25% share of the market, SGD NA
plays a key role in the luxury industry. The
company’s clients include some of the
industry’s biggest names, such as L’Oréal,
Estee Lauder, Chanel, Avon, Elizabeth Arden,
Parlux, Mary Kay, Bath and Body Works, and
Victoria’s Secret.
Type 2 glass: its composition is the same as Type III glass but a surface treatment on the
inside allows for lower ion exchange. It is suitable for water-based preparations for parenteral use (injectables) whose pH is inferior to 7.
Type 3 glass: corresponds to soda-lime glass, the most commonly manufactured type. It is
particularly well-adapted for products that are taken orally.
Peter Acerra,
SGD NA’s General Manager
16 - SGD mag’ N°3 - june 2010
SGD’s world
SGD North America
a key to success
“For the Perfume sector, we have a competitive edge over
other companies,” explained Peter Acerra, SGD NA’s
General Manager. “We manufacture in the United States,
which allows us to control our products’ quality and to
offer a quick turnaround time from a commercial standpoint. In the Pharmacy sector, we owe our success mainly
to the solid partnerships that we have implemented with
local distributors.”
The Perfumery-Cosmetics sector is slowly emerging
from a very difficult period linked to the 2008-2009 economic crisis. “In 2009, our figures showed a 2% to 10%
drop in sales,” Peter Acerra added. “The perfume industry
was more severely impacted but, overall, the 2010 forecast is much brighter.”
As far as Perfumery-Cosmetics VP of
Sales/Marketing SGD NA, Sheherazade Chamlou, is concerned,
“innovation is one of the pillars
of our strategy, along with
operational performance and our
commitment towards sustainable
development. We constantly need
Sheherazade Chamlou
to demonstrate our creativity, for
instance by showcasing our technology several times a year in ‘innovations & trends’ presentations aimed at our clients, or through ‘Glass Schools’
initiatives taking place in our plants and meant to help
people understand our production techniques. We also
participate in events such as the New York Luxepack show
so as to find responses to increasingly important environmental concerns and to meet the leading brands’ high
expectations in terms of innovation. This is how we won,
last year, the Sustainable Development Prize awarded by
the New Jersey Packaging Executive Club.
Finally, and this is an American singularity, we manufacture a lot of bottles for fragrances that are backed by
celebrities or have eponymous brand names: Halle Berry
(Coty), Beyonce (Coty), Queen Latifah (Parlux), Reese
Witherspoon (Avon), Jessica Simpson (Parlux), Usher
(Arden), etc.”
On the Pharmacy side, SGD NA is the american glass
market’s second manufacturer,owing to solid partnerships
implemented with distributors and reliable logistics
organization. “The markets that bear the highest interest
are those that include demanding requirements that our
competitors have a hard time
meeting, and which represent a
true added value for our clients,
such as oncology, blood derivative
or nasal products, and injectables,” explained Nadir Lahmeur,
SGD NA Pharmacy Sales Director.
“This year, we are launching the
Nadir Lahmeur
new EasyLyo product range and
are continuing the expansion of our new factory in the
non-traditional Yellow Glass market for products such as
vitamins and homeopathic medication.”
SGD North America
at a glance
2009 turnover:
$75 to 100 million,
Perfumery-Cosmetics and
Pharmacy together
3 sites comprising
430 employees
> New York, the subsidiary
headoffice
> Covington (Georgia) for glass
manufacturing (Perfumery &
Cosmetics).
One 70 tons per day furnace
and 4 production lines
> Sparta (Georgia) for glass
decoration: Stamping
machines, silkscreen printing,
lacquering lines, etc.
Numerous decoration processes: frosting, hot
stamping, UV gluing, etc.
17
SGD’s commitment
Industrial risk prevention
SGD commits to a three-year action plan
Since 2009, SGD Group set out
to implement a three-year plan
regarding industrial risk prevention. The goal: reduce fire risks
and machine breakage as much
as possible and ensure, in the
event of an accident, service
continuity so as to limit the
impact on client deliveries.
Fire drill
On-site awareness campaigns
and training actions
Jean-Jacques Barlier,
SGD’s Engineering &
Environment Director
As Jean-Jacques Barlier,SGD’s Engineering &
Environment Director, explained: “industrial
risk prevention is one of our priorities. This is
the reason why we began implementing,last
year, a three-year action plan meant to limit
the risks of accidents in terms of fire and machine breakage in all our manufacturing
sites.”
This action plan includes several stages:
“we first established a true partnership with
our new insurance company in which it guarantees sufficient financial coverage in the
event of material but also immaterial damage (operating loss)”, Jean-Jacques Barlier
explained further. “In order to do so, our insurance company conducts an audit, each
year on each of our sites (in France and
abroad) in the presence of the factory’s personnel, myself and sometimes our broker’s
prevention engineer.This allows us to identify
the main risks concerning fire hazards and
machine breakages so as to find remedies by
planning preventive actions or investments.”
SGD thus distinguished two types of priorities for the years 2009, 2010 and 2011:
prevention measures related to behavior
(preventive maintenance, procedure improvements, communication…) and protection
investments (sprinklers, retention…).
18 - SGD mag’ N°3 - june 2010
On site awareness campaigns and training
actions started in France and will soon be
extended to the entire Group. In 2009, Directors, as well as Safety and Technical Managers, were made more aware of fire risks
(Insurance policy content, prevention
steps, implementation, financial impact,
impact on suppliers and clients…). Last
April, a brainstorming seminar, which gathered the main parties involved in the
field of Fusion, was organized to address
furnace casting procedures. One of the
supporting tools used at the seminar was
a bilingual video made for this occasion
and which will be shown in all the SGD
production sites.
“Other actions are planned,” emphasized
Jean-Jacques Barlier, “such as raising the La
Granja plant (Spain) personnel’s awareness
on fire hazard prevention, carrying out internal audits on health, safety and work environment in the Covington and Sparta
plants in the United States as well as in
those of Sao Paulo in Brazil, without
forgetting the creation of a new Intranet feature specifically dedicated to this subject in
order to transmit information and raise
awareness
amongallSGD
employees.”
Kiln’s flow simulation
An Ethics Charter for SGD
SGD Group has decided to formalize its values and principles in a document
meant to reflect the Group’s identity and commitment towards its clients,
suppliers and personnel.
Thierry Dillard, SGD Group’s CEO explains.
Why an Ethics Charter for SGD?
“SGD had been living by the Saint-Gobain
Charter, which, given the company’s evolution, was no longer truly relevant.This is why
we decided to draw up an Ethics Charter
that would be specific to SGD, a document
meant to apply to the entire Group throughout the world. This Charter defines the
main principles that govern the company’s
operations and its relations with clients,suppliers and personnel. In a way, it is like the
Group’s“DNA”,the values and commitments
supported and shared by all.The Charter will,
of course, be validated by our shareholders
and the Executive Committee before being
communicated internally and externally.”
What are the main themes addressed in
the Charter?
“It is a reflection of SGD Group’s identity
through its personnel, values, know-how,
organization, markets and products…
an identity from which powerful elements
can be drawn.First of all,the highest priority
SGD, patron of the arts...
In 2009, the artist offered to build, for SGD
Brazil,an immense wall of glass bottles to decorate the factory and promote the beneficial effects of recycling. To this end, 22,000
bottles were assembled with a recycled-elements-based cement mix (including for
instance cardboard and paper, no glue) on
25 panels sealed one to the other,covering,in
the end, a surface of 170 square meters.
A wall entirely covered with glass bottles
now welcomes the visitors of SGD Brazil’s
production site.
... and a socially responsible company ...
Three years ago, a Brazilian artist, Deborah
Muszkat, approached SGD Brazil in order to
reclaim glass that she would use in the crafting of one of her works (of art). The artist’s
creations are mainly made of recycled glass,
scrap glass and recycled materials. With the
help of children as well as adults from different cultures and facing adversities, she
creates, through art, the reflection of a world
without social distinction.
Her ideas, her work and her way of thinking
won over SGD Brazil.The company agreed to
provide her with broken glass as a contribution to the creation of many sculptures and
works of art, which are exhibited, to name
just one, at the Sao Paulo’s Museum of Modern art.
After observing
the absence of a
bus stop, SGD
offered to submit to the
mayor of La
Granja (Spain) a
somewhat
particular bus
shelter project.
This is how two bus stops entirely made of
glass bricks produced by the La Granja factory
came to be built alongside the roads around
the site.They were designed by SGD with the
help of an architect and installed by Urban,
one of the La Granja Factory’s clients. A
success that may well lead to others being
built, or that may even become a model in
“street furniture”for other Spanish cities!
> SGD Pharmacy
> CPHI South America
Buenos Aires - Argentina: august 17/19
> 4th annual Lyophilization
Conference
London - UK: September 7/9
> PDA lyophilization
conference
Vienna - Austria: September 28/29
> PDA Orlando US
Orlando: March 15/19
coming soon
coming soo
Key dates
2st semester 2010
> CPhi / ICSE
SGD & SGD VG Emballage’ stand
Paris: October 5/7
> A3P Biarritz
Biarritz: October 19/21
> Emballage Conference
VG Emballage
Paris: November 22/25
> Pharmtech Moscow
Moscou: November 23/26
> CPhI Mumbai
Mumbai: December 1/3
> SGD Perfumery
> Cosmeeting
SGD VG Emballage
Paris: September 12/15
> Luxe Pack Monaco
Monaco: October 20/22
> Cosmoprof Hong Kong
Hong Kong: November 11/13
is given to our clients, their own commitments and their markets. Our production,
both for the Pharmacy and Perfumery-Cosmetics sectors,is fully organized around this
principle. Then come the notions of Quality
which has to be applied throughout the
Group in accordance with our clients’ requirements, particularly in terms of reliability,
and of competitiveness, which warrants
excellence, both internally and externally.”
How will this Charter be implemented within the Group?
“It will be adapted into Codes of Conduct
that will be specific to each of our subsidiaries around the world and each of our
activities: purchasing, sales, research, production, human resources, etc. The Codes
will be translated into each country’s language and adapted to each country’s local
specificities. It will thus be possible to enhance them and implement them on a
daily basis to reflect actual situations. The
Ethics Charter and the Codes of Conduct
will constitute a true convergence point
and a true consensus for all the parties
working together.”
> Emballage Conference
SGD VG Emballage
Paris: November 22/25
A question?
A reaction?
Feel free to write to us:
sgdmag@sgdgroup.com
What will the benefits be for your clients?
“Our clients, once again, are at the heart
of our commitment. Our Charter is built
on the specificities of our trade - bottlemaking - and therefore draws greatly
upon our clients’ own commitments and
specificities.”
You would like to react to one of the
magazine’s articles? Express your
opinion? Suggest something? Have more
information?
Contact the editorial team directly by
sending your message to:
sgdmag@sgdgroup.com
You can also find SGD news on the SGD
Group website:
www.sgdgroup.com
19