UNIVERSITI TEKNOLOGI MARA
COURSE OUTLINE
MGT 534
Organizational Behavior
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Lecturer
: Shamshul Anaz Hj. Kassim
Room No
: B2-58
Contact No
: 012-4236856
Email
: shamsulanaz@perlis.uitm.edu.my / shamanaz.com
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COURSE DESCRIPTION
We are all aware of all the dramatic changes that have taken place in many societies over the decades.
The transformation from the predominantly agrarian society with emphasis on the family, informal groups
and small communities to a complex industrial society characterized by the emergence of large, formal
organization has affected our lives in many ways. Behavior of employees as well as groups within the
organization has been a major concern recently as they created an impact on organization productivity
and probability. Hence, this course is catered to address all the important issues pertaining to
organizational behaviour hoping that the exposure it give will students as well as practitioners to manage
their subordinates and organization effectively.
COURSE OBJECTIVES
At the end of course, students should be able to :

To identify and deal with organizational issue when assuming responsibility for managing people
and organization.

To conceptualize the theories and practices of organizational behaviour issues on managerial
decisions and action
Fakulti Pengurusan Perniagaan 2011
SYLLABUS CONTENTS
CHAPTER
1
2
3
4
5
6
7
8
TOPIC
WEEK
Introduction to the field of organizational behavior
 Organizational Behaviour Foundations
 Why Study Organizational Behaviour
 Types of Individual Behaviour
 Contemporary Challenges for Organizations
Individual behavior and Processes
 MARS Model of individual behavior and performance
 Behaviour and Performance
 Personality in Organizations
 Values in the Workplace
 Values across Cultures
Perception and Learning in Organizations
 The perceptual process
 Attribution Theory
 Self Fulfilling Prophecy
 Perceptual Errors
 Improving
 Perceptions
 Learning in organizations
Workplace Emotions, Attitudes and Stress
 Emotions in the workplace and managing
 Emotions and emotional intelligence
 Job satisfaction and organizational commitment
 Work related stress and managing stress
Employee motivation
 Content theories of motivation
 Process theories of motivation
 Goal setting and feedback
 Organizational justice
Team Dynamics
 Team and informal groups
 Advantages and disadvantages of teams
 Team effectiveness and elements of a team design
 Team processes
 Team decision making
 Communication in teams
 Communication process and improving
communication in teams and organization
Power and Persuasion
 The meaning of power
 Sources of power
 Consequences of power
 Contingencies of power
Conflict and negotiation
 Constructive and relationship conflict
 Conflict process model
 Sources of conflict
 Interpersonal conflict
 Handling styles
1
2
3
QUIZ 1
4
5
6
TEST 1 (10%)
Topic 1-5
7
8
Fakulti Pengurusan Perniagaan 2011
9
10
12
 Conflict management
Leadership
 What is leadership
 Competency perspective of leadership
 Behavioral perspective of leadership
 Contingency perspective of leadership
 Transformational perspective of leadership
Organizational change and development
 Force field analysis
 Restraining forces
 Resistance to change
 Overcoming resistance to change
 Change agents-strategic, visions and diffusing
change
 Approaches to change
SUBJECT REVIEW
REVISION WEEK
14
24/12/11-1/1/12
FINAL EXAMINATION
4/1/12 – 22/1/12
SEMESTER BREAK
5/11/11 – 13/1/11
9
QUIZ 2
10
TEST 2 (10%)
Topic 6-10
ASSESSMENT
TESTS
20%
QUIZZES
5%
PRESENTATION
5%
ASSIGNMENT
20%
FINAL EXAM
50%
TOTAL
100%
REQUIREMENTS

Class Meetings
You are required to attend all class meetings. If you miss a meeting, it is your responsibility
to obtain notes from a fellow student OR inform your lecturer. Office hours are not meant
for individual lectures.

Readings
The classes consist of lecture and class participation. In order to be prepared for class
participation, students MUST read the assigned chapter before class. The class is heavily
weighted towards oral and written communication skills.
Fakulti Pengurusan Perniagaan 2011

Class Work
Participation: student participation is very important in this class. Completing assignment,
answering review questions and contributing meaningful and relevant ideas to class
discussion count as class participation.
TEXTBOOK
1.
McShane, S.L & Von Glinow, M. A (2010), Organizational Behavior : Emerging
Knowledge and Practice for the Real World, 5th Edition, McGraw – Hill International
Edition.
REFERENCES
1.
Steven L. McShane, Tony Travaglione, Organizational Behavior on the Pacific Rim,
McGraw Hill.
2.
Steven L. McShane, Mary Ann Von Glinow, Organizational Behavior:Emerging
Realities for the workplace revolution, McGraw Hill International Edition.
3.
George J.M & Jones G.R, Understanding and managing organizational behavior,
Addition Wesley, 4th Edition.
4.
Schermerhorn, Hunt, Osborn, Organizational Behavior, Wiley, 7th Edition.
5.
Other additional material.
Note: The information provided in this Course Outline is subject to change by the Lecturers. Students
shall be notified in advance of any changes.
Fakulti Pengurusan Perniagaan 2011