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POST-PAID METERING AND BILLING:
CHALLENGES AND PERSPECTIVES
ELECTROGAZ-RWANDA
MUYANGE Yves
Commercial Director
Organised by
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Content
Electrogaz presentation summary
F Post-paid Metering
F Post-paid Billing
F Issues and challenges: Metering
F Issues and challenges: Billing
F Current projects and perspectives
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I. Electrogaz presentation: Summary
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Electrogaz: Utility company of Rwanda for
Electricity and Water
n Rwanda info: 26,340 square meters,
8,500,000 people
Number of electricity customers: 82,000
n Kigali: 49,000
n Up country: 33,000
n Prepayment customers: 52,000(48,000 in
Kigali and 4,000 up country)
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I. Electrogaz presentation: Summary
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Total Electricity Demand: 65MW
Current supply: National 45MW(60% thermal)
Number of Water customers: 44,000
Total Water Demand: 30 Millions m3
Current supply: 14 Millions m3
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II. Post-paid Metering
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Meters are electromechanical (conventionnal)
Readings collected manually
For big customers as well as MV, no electronic
meters installed
Network meters installed to monitor the
distribution (as well as losses) both in water
and electricity - Recent
Existing metering workshops for calibration,
accuracy verification and repairing
Special structure for metering (approved) to
be put in place in the Commercial department;
existing ones under technical departments
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III. Post-paid Billing
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Customers organized per administrative regions
or provinces corresponding to branches/stations
n The capital Kigali has sub-branches/antennas
n Each (sub) branch has commercial cabins
with walks for readers
System in use: Custima 2.38, installed at the
Headoffice
All branch offices(21) are connected to Head
office via leased lines through a frame relay to
allow online transactions(New connections,
Meter readings entry, pre-billing an billing, cash
receipting and offline payments, customer
information update, …)
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III. Post-paid Billing(Next)
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All operations(up to bill printing and
adjustments) decentralized in branches
At Head office, existing special structure in
the commercial department managing big
and special customers (big consumers, MV
customers, government and public services,
diplomats,…).
Bill is both for water and electricity
Bill content compliant to standards
Manual distribution of bills
Existing product « Bills@mobile » or « EBill » allowing customers to access their bills
via mobile phones SMS
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IV. Issues and challenges: Metering
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A lot of cases of water meters tampering
n Regular replacements incuring purchasing
costs of meters or spare parts
Need for modular or electronic metering as well
as AMR in water
Need to reduce losses(Current: 22,5% in
electricity, 30% in water)
Meter box installations for water meters
conducted to prevent tampering
Need to implement electronic and online
metering for big consumers in
electricity(prepayment policy applied
successfully to normal customers)
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IV. Issues and challenges: Metering
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Need to match distribution figures: technical
cabins to commercial cabins
Need to introduce detecting systems for loss
reduction
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V. Issues and challenges: Billing
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Need for business processes documentation
Billing cycle to be reduced
Unreliable data due to company historical
background affecting billing and revenue
operations
n Data hygiene targeted to end max. in the next
6 months
Need to re-design bill and receipt formats for a
small layout(currently A4)
Need for a state-of-the art CIS/Billing system.
n Need to improve billing and revenue collection
services using modern technologies(ICTs)
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VI. Current projects and perspectives
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Tender for modular meters in water awarded;
delivery expected soon
Campaign for water meter boxes installation
going on
Tender for electronic meters in electricity (for
big customers) awarded; delivery expected
soon
Sample equipments for detection
purchased/acquired for testing
Introduction of systems/tools for AMR both in
electricity and water
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VI. Current projects and perspectives
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Tendering process (Two stage bidding) for a
new CIS/Billing going on
n First stage completed/Non objection
awaited
Tender for manual procedures to be launched
soon
Tendering for portable meter reading and
billing devices going on: Bids evaluation about
to be completed
Introduce prepayment in water
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VI. Current projects and perspectives
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Introduce a GPS solution and a GIS platform
supporting the CIS/Billing
Introduce an MIS integrating installed systems
for corporate data management and decision
making
Outsourcing of revenue collection: Request of
interest under preparation
Introduce new Points of sales (POS) for
account information enquiries and electronic
payments (ATMs, SMS systems,…)
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Thank you…
Questions and Answers
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